although the toiletries’ sea grass smell is an acquired taste.

Checking into the room we found it clean, tidy and fresh smelling with adequate bathroom amenities.

It was clean and provided lots of space for all of my things!My bed was extremely comfortable and the bathrobe was an extra bonus!

Amenities such as nespresso, kettle etc were nice to have after a long day.

The bathroom was clean and the shower had really good water pressure (I mention this as it's a bugbear of mine when the shower is terrible).

The furniture was good and bathrooms are fairly clean.

Bright, clean and airy bedrooms.Excellent bathroom facilities

We booked a rock royalty room and felt the amenities were perfect for us.

Stayed for 5 nights as I was on a training course round the corner, hotel room was nice, could have been a bit cleaner I felt, especially in the bathroom area.

And as great as the amenities, location, and rooms might be, the thing that sets this hotel apart from others is the amazing staff.

There was a huge shower with lots of good toiletries.

Even if every time there is some changes is always the best option, maybe not everything is perfect (as the shower head that is not moving)

The bed was very comfortable and the bathroom have a big shower and everything working fine.

My room was of a good size, well furnished with a very comfortable bed and good amenities.

Bed was very comfy and nice shower, there was music in the room when I walked in which makes you really feel that you are staying over in a Hard Rock Hotel.

I have stayed here before, and my room was better this time, I think improvements to the bath rooms have been made.

There are a couple of problems with the rooms like aircon and showers .

So after a £2,000 stay we had to pay and additional £120 + VAT for our suitcases for x2 nights.

I asked him where is my second bag, he insisted there was only one bag.

even though we had paid in full on the day of arrival it took 7 phone calls to get it sorted and no real apology the worse thing of talking on phone is that the people ur talking to are not in the hotel and keep having to ring me back which in 2 cases didn't and I had to ring a day after it took from Tues till Thurs to get it done 
The hotel should have a phone line uou can ring direct at any time of day not till 6pm from somewhere else 
Then when we got back home

That was then the case for each subsequent round.

Couldn’t fault the food, or the drinks, might only niggle would be that we did have to ask for our drinks to be replaced when other reviews said they were always topping up, this wasn’t the case

I forget to write reviews unless it’s awful or excellent and better than expected, in this case it’s the latter.

After a long journey to get to the Hotel, we put our cases into the rooms that were available to check in and headed to the hotel restaurant 'Hard Rock Cafe' to have some lunch as we was all quite tired and very hungry.

On the second day of our stay, on the assumption that cleaners would not enter the room, I left my bag and purse in the room, whilst we went for breakfast.

The concierge were amazing, did not rush you had time for you, we had emailed earlier to ask if we could leave our bags in hotel before our check in at 3pm, and they knew we had requested it and they tagged our bags for safe keeping, they did same on departure too.

I have woken up this morning and realised I don’t have my bag.

Reception were kind enough to allow us to check into one of the rooms an hour early to drop off cases and allow us to freshen up before we went to Harrods for tea.

We were then kicked off the table  at 9.30 (despite there still being empty tables) just in case someone came in and wanted the table, so we moved to the bar area.

but it was on the booking 2 days prior, so as you would I asked if we could use the lounge if this was the case.

I have always said it’s not the building that makes a hotel it is the staff and this is so right in this case.

We went to the check in desk to ask if, as we were very early, we would be able to leave our suitcase at the hotel whilst we did a bit of shopping.

but the dirty pillow case was put back on the pillow on the bed

The shower stall has no metal bar to hold on in case you slipped inside, and no ledge to place any shampoo or toiletries.

however the second one was “discarded” 
The irony is that their “discard” policy applied to the package that had a very expensive $600 winter coat, while the other bag with less expensive clothing items was retained 

I have raised this to the management and I haven’t gotten any response to the fact that there may have been a potential theft at the concierge and they discarded only one bag (as per policy) and not the other 

I am extremely disappointed at the level of callousness and the poor customer service.

We were allocated a twin room which overlooked Marble Arch, which was a lovely touch (special thanks to Simon Fennell, Director of rooms), I do suggest earplugs

The only positive thing to say about the hotel is that there is a Tube Station (Marble Arch) around the corner.

Will be back 

Quick walk from Marble Arch underground, got seated quickly without a reservation and accommodate a child in high chair.

I recommend hard rock London marble arch.

It is right above Marble Arch tube station and you can do most things in London from here and sometimes a wee tube change.

Lovely room - 2003 overlooking the Marble Arch & Oxford Street/Park Lane, we did enjoy people watching at night.

Fab location , right outside Marble Arch station which was ideal.

Simon greeted us with a huge genuine smile;  we we’re early for check-in, no problem, they had a room available, we’ve been in a heat wave, again no problem room’s cool with air conditioning, and we’re overlooking the Marble Arch itself.

Located next to Marble Arch at the foot of Oxford Street it is very central for everything.

I recommend anyone to go….. it’s a once in a lifetime fun place to be opposites marble arch overlooking Hyde Park Corner.

Max on the reception desk was so helpful and sorted us out a room - a fab view of Marble Arch - Five star service!

Fantastic location opposite Marble Arch and right next to the Underground station.

Her room was upgraded with some additional treats  and she had a fabulous view of Marble Arch.

This was the 4th time we stayed at the hard rock hotel marble arch London.

Area: walking distance to marble arch and the main stop for all the tourist hop on-hop off buses are there.

Above all the hotel is very well situated in Marble Arch.

As a United pilot flying to London for decades staying at various locations over the years, my absolute favorite hotel is the Hard Rock Marble Arch.

The bar area was all lit up in the Pride Flag colours which was a great touch.We had a room with a perfect view of Marble Arch and despite being on a busy corner the noise was barely audible.

Location speaking the hotel is greatly located just outside Hyde Park and practically above the Marble Arch tube station.

Good located at Marble Arch to do the daytrips by walking, by bus or underground.

The food to order is very good and a well thought out selection in my opinion!

Thank Bruno and the team for a great afternoon of food and drink and atmosphere. ⭐️⭐️⭐️⭐️⭐️

Lovely smile very attentive and made me feel comfortable in the breakfast cafe.

The Cocktail Bar was good and the barmen excellent.

The Restaurant staff’s level of service is beyond any service that My wife and I have ever experienced even at 5 and 7 star hotels and resorts and believe me I’ve seen them all.

She is a great service ambassador for the Hard Rock Hotel and Cafe and wish her all the best for the future.

It was a great experience to eat my birthday dinner at the hard rock café! The vegetarian burger was delicious, the staff (especially Dario!)

Looked after by Stephanie and she recommended all the right food and drinks.

Breakfast is incredible,  lots of choice and very tasty.

Went for a bottomless brunch with the girls.

We came here for a bottomless brunch yesterday and it could not have been nicer!

Breakfast and the service in the restaurant was fantastic.

And the cocktails well they were absolutely out of this world!

Bruno was absolutely Amazing at our bottomless brunch.

There is a very nice Indian restaurant- Chourangi in the backside of the hotel and it’s food is out of the world.

He not only help us with the menu and with tips,

Came here for a birthday meal with friends and was fantastic, staff especially Zak couldn’t help enough and was attentive and friendly.

Food was top notch on all areas even when we rehearsed at funny hours you accommodate us.

Just round Hyde park and easy access to food and shopping.

Book a Rock Royalty room which gives you access to the Rock Royalty lounge, this came in very handy as my husband had an appointment to go to so I was able to stay in the lounge until our room was ready.

but I mostly got lucky with larger rooms which were very comfy.

Many thanks to Jakub who made us very welcome and organized some little gifts for our room- you made our stay just fabulous.

Absolutely brilliant stay, our room was so clean.

The staff is very nice, check-in and check out was very smooth, rooms are spacious and well equipped.

clean rooms and wide for an European hotels.

We had a booking of 80 plus rooms not one incident with the reception staff.

Room large and bed very comfortable 
Staff friendly and professional  shout out for Mindy 
Ate at cafe food lovely  large portions 
Breakfast very good with lots of choice  staff very attentive 
Very happy with the hotel Will stay again for longer

My husband and I loved the room that we upgraded on checkin and the help and advise for restaurants that Luis and Isabel gave to us, they were really friendly you can tell that they love what they do!

The breakfast set up was amazing and the rooms are nice.

Nice room with welcome drinks, and proper care and attention to make sure everything stayed just as well.

The room is fantastic turns out I'm the same height as Jay Z!

Location excellent and room was clean and comfy.

The room is spacious and the mini bar well stocked - well it was ;) 
Looking forward to the live music and dinner this evening! !

(Photo attached of the room view which was lovely

We had the cocktail masterclass included in our room package and Landi was brilliant with us and went above and beyond to include our pregnant friend.

very nice hotel ideally located
very nice hotel ideally located - beautiful rooms - great atmosphere with music in the lobby - I would go back with pleasure I highly recommend it - (hoping that Loïc du Check or will no longer be there)

but special mention should have gone to Reda, Khadija, Antonella, Shashank, Abdelrazek & Jozsef These are all such amazing employees - they make the HRH what it is!

He was attentive and friendly and could not do more to help us enjoy our visit.

So I must make a comment on the beautiful smiley gen. She couldn't do enough for me.

We were amazed, pleased and more than impressed with her and by the time we ended our breakfast we were left in awe by Laura’s dedication to her service and it was a service done with love and care.

Nasim checked us in and looked after us, she was so friendly and helpful - a credit to the hotel!

You're an asset to the Hotel and have such a beautiful, genuine, welcoming smile.

I would like to commend Laura for her excellent service and kindness.

Excellent service from Alisha on the check in desk.

Staff were fantastic,  Judit and Teresa really looked after us at breakfast,  Max at checkin counter always remembered me and was a pleasure to deal with and Leo was a true gent and always happy to help .

They were so incredibly accommodating and catered to our every whim.

The location of the hotel is great, staff very friendly on the reception desk.

The hotel’s location was great and above all the service and staff were exceptionally great.

Bruno was more attentive than we’ve ever experienced, was friendly, professional and made sure our drinks were always full.

I was served by the waiter Bruno and I’ve never been so well treated as I was for this guy.

Grace went out of her way to be extra helpful.

Hard Rock Hotel London

case

staff

restaurant

room

Kitchenette, closet space, and bathroom were all welcomed and supremely functional.

The bathrooms are spotless and serene, fixtures and amenities are of a very good quality.

but she was able to use the bath (without ill effects) within ten minutes.

The amenities of fridge and micro and sink was fabulous!

Beautiful boutique hotel, very clean and comfortable room and bathroom, and the in-room kitchenette proved a very useful plus to our stay!

Hotel was clean, room and bathroom spacious; it was close to Earl’s Court underground station.

but with a large window looking out to a lovely garden and all amenities.

but spotless with nice bathrooms, fridge, coffeemaker.

A nice bathroom, functional kitchen with very good tea.

Each room has a microwave, kettle, toaster, sink, fridge, coffee maker, usb charging ports, safe, and a small desk.

Receptionist Yash was very kind and helpful and described a lot about the amenities of the hotel.

Modernized, attractive, & extremely clean with comfy beds, great showers, & AC.

We loved the kitchenette in the room and the nice sized bathroom.

The staff was always available and having a small fridge, microwave, and sink was so helpful!

It was a perfect choice, the room was exactly as it was described in the hotel's site, very clean, specious with a Nespresso coffee machine and lots of amenities that made our staying enjoyable.

The bathroom was very nice, and there was plenty of space for toiletries next to the sink.

We enjoyed 2 twin beds and Our room included a large closet and full amenities Kitchen area ( fridge, microwave, coffee and tea, sink with filtered water and dishes).

Rooms were spotless with very comfy beds, lovely kitchenettes, and fantastic bathrooms.

Room & shower were very clean, close to everything.

It is beautifully maintained, spotlessly clean and very comfortable.

The staff is warm and responsive, the rooms are lovely and so clean, and the neighborhood is terrific!

Outstanding in every way — friendly staff, clean and comfortable room with a small kitchen, excellent location only five minutes from the Earls Court tube station.

The facilities were clean, upkept and exactly what I needed.

Interiors are vibrant, fun and full of character, common spaces are always clean and in order.

Thoroughly enjoyed the well-appointed room.

The team was pleasant and welcoming, the rooms were quiet, clean and well-appointed, and the beds were super comfy.

Clean, great location, and friendly staff.

Very clean room, comfortable bed and friendly staff.

The hotel was clean and well presented- I expected that and the small kitchenette was brilliant for breakfasts and there are plenty of eating places nearby for dinner.

There were few minor issues with the room, such as the mini-fridge not being cold enough,

Unfortunately this was not possible in the bathroom, which was incredibly cold!

We couldn't get the heater to work though, so it was a little cold esp since it was winter.

The only thing I would suggest is for there to be breakfast options within the hotel and probably to install a heater in the bathrooms as they can quite cold during the winter months.

What we didn't like about the room was the view of a cement half wall and my wife commented that it always seemed cold.

This time, because the bathroom is a lot bigger, it does get a bit cold at night.

My only issue was that the fridge wasn't very cold and I had medication that needed to be refrigerated, a problem solved by helpful staff bringing me lots of ice whenever I needed it.

Also, the refrigerator control didn't seem to make any difference to how cold it got.

Only slight problem was the room was very cold.

First: the shower ran hot and cold the entire time, mostly cold, and not appreciated in winter - especially not for someone who has very long hair like mine which needs to get washed!

The heating was noisy and not very effective (but it was an exceptionally cold night).

but on the fifth floor in the morning the water was often cold and pressure low.

but after waiting almost 2 hours for this to happen, I had no choice but to run under the cold tap.

They were  very noisy early in the morning and late at night and constantly going into eachother’s rooms, banging doors etc.

Also the door to the room needs more sound protection; it felt like people outside were in our room.

The only downside is for anyone mobility-challenged, as it does take a few steps to get to the front door.

The hotel slipped a note under our door saying the housekeeping staff needed to invade our privacy every 24 hours or a manager would.

but there was a lovely patio that we could open the doors up to which helped make it feel more open.

you can hear everything going on outside the bedroom door.

The elevator has no annoying sound when it arrives on the floor and the door opens and closes absolutely smoothly and gently.

but the placement of it in relation to the closet and the bathroom meant doors were constantly banging into each other.

Only complain is that there are too many stairs, front door, the corner before i arrive my room. .etc.

but we did hear our neighbors from across the hall, even with both doors closed.

The front of house staff took my luggage as soon as I opened the door.

A staff member came up and was listening at their door ( we could see through our little peep hole;) ,

But with the kitchen in a cupboard and a M&S Food Hall a few doors down from the station, I don't need an overpriced hotel breakfast.

The kitchenette was within arms reach near the bed and to open/close the folding doors to the ktichenette, you had to move aside a chair each time.

When we opened the door of the new room on the next day, we saw a man trying to fix the air-conditioning.

The door should be a a sliding door so you have room in the bathroom.

The one big negative thing about this hotel is when we stayed in room G10, we were next to the luggage storage, I think that we hear them open and close the door all the time and in the morning, the house keeper cleans too early that they will definitely wake you up.

The front door is secure and accessible through your key card.

A room card was required to open the front door, which gave us an extra feeling of security.

The hotel is a converted asylum/home, so there are small staircases around the hotel that you have to manage with your luggage as well as stairs to reach the front door of the hotel from the street.

Location on a quiet street a short walk from Earl's Court Tube station.

The location is also great  being only a block from the London underground.

The residence is located in a beautiful middle-class area of London, a few steps from the subway.

Great location, short walk to Earl’s Court station, restaurants and shops.

Location also excellent easy walk to underground, M&S food, other eateries, shops, quiet and safe.

As we don’t have anything to compare it in London, we would recommend this hotel based on the location AND the quiet neighborhood it is located.

This Hotel is located within a half hour to 45 minutes walking distance to Kensington Palace and Hyde Park.

The location is perfect, in a really nice and quiet neighbourhood with lots of good dining  options nearby.

Great location for the Piccadilly Line and Hyde Park.

The location is a great home base for exploring London, and many things can be reached on foot,

A nice quiet hotel conveniently located to shops and underground.

It was in a great location on a pretty side street, with easy access to transit, restaurants, pubs, shopping.

Very comfortable room with a useful kitchenette, in a quiet location

Really like location and staff are helpful and polite.

The location is great for travelling to the host of attractions London has to offer.

The location was excellent and the rooms were lovely.

Highly recommend 
We went to the theatre and concert at Royal Albert Hall - walked everywhere, up to Marble Arch and lovely brunch at Hard Rock 
Wonderful couple of days , staff at hotel made our time , they were helpful from initial booking to leaving

The staff was exceedingly helpful and friendly.

The staff was super helpful and friendly, able to answer all of our questions and provide great tips on getting around and enjoying London.

but not least, everyone at the hotel was extremely helpful and pleasant to deal with.

And that's what happened in my Deluxe room and thanks to the whole staff.

everything is perfect, from the welcome drink to the availability of the staff and their kindness.

The receptionistes were so nice, efficient and helpfull.

The staff were very friendly and even came up to our room to show us how everything worked.

The staff was helpful and cheerful and it was such a quick walk to the Tube station and so easy to get around!

The front desk staff was so friendly, especially Yash.

A kitchenette with a filtered water tap was a big plus, and the staff were wonderful.

The highlight was the staff  Yash and Angeline, who made it their mission to make my stay be the most enjoyable time ever.

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