The location was perfect for the things we wanted to do in London.

Hotel’s location in London couldn’t be 
any better!

The hotel was conveniently located near two metro stations (Waterloo and Westminster) as well as in walking distance to many of the touristy sites - eg.

Nice breakfast, lovely staff and great location.

Nice hotel with a splendid location to explore London.

Excellent location - easy access to 2 tube stations, bus stop & ferry dock.

On the plus side, the location is terrific - beautiful views of the Houses of Parliament, Big Ben, the river, and the London Eye and Waterloo Station are very close.

The location of the hotel couldn’t have been any better.

We stayed at the hotel for one night, love how central the hotel is located.

Fantastic location, friendly staff, clean hotel.

Location and view was nice and everything felt accessable.

Great location looking out over Westminster Bridge to Big Ben and the Houses of Parliament; beautiful rooms with all amenities and professional and attentive staff; 

Easy access to all the great London attractions, walking distance to Waterloo Station and an abundance of restaurants to choose from.

Great location, restaurants, sights, tube stations all nearby, Good facility for leaving baggage before the check in time.

Anyway, the only thing that we liked was the view from the entrance of the hotel and the location.

The location is excellent within easy walking distance of Waterloo station and the South Bank.

the location is very good and close to many London attractions, comparing with the money you spend for each night, is not a good value.

Doormen were nice. Overall, we were really disappointed by this hotel, 400 pounds a night is not cheap so we were expecting so much more,  Last year we stayed at the Waldorf Hilton by the Strand and that was a much better experience (it has a warm pool!)

I raised these points and the issue with not receiving a text at check in and was told they would ‘investigate’ the latter and that they only  replace towels and clean rooms every three days which in my opinion isn’t good enough for the money we paid for our stay.

but there are plenty of decent hotels within a few yards of this hotel for a fraction of the price,  don't waste your money.

After over two hours, off sitting around and not being able to relax, I called to check why it was taking so long and I was told that we only booked for a room, that We should come down stairs and pay for the second room, I explained we paid £1298 for two rooms, two nights and the money was already taken from my account the very rude staff insisted I must come downstairs.

Like others have said, when paying almost £750 for a 2 night stay I would expect my room to be turned.

Shocking that rooms are not serviced daily; overall value for money is poor.

(Over 2,500 pounds, or $3000 for the 6 days)
1.

Paying ~£380 per night I expect better…..

The idea of spending any time in this room, or perhaps working in there for an hour or two would simply be unbearable.

First of all there’s no Covid rules that states they cannot clean their rooms daily., they are trying to save money.

Paying this price/ standard I do not accept I should have to make the bed.

Save your self some money, wish we had just checked in to the premier inn over the road!

We have one more night here and are considering leaving so that we can use a spa elsewhere, what an absolute waste of money would never stay here again.

Rooms are cleaned once in 3 days, poor breakfast, no customer individual friendly approach, minimum cleaning in the hotel, does not correspond to 4 star hotel, the only positive thing is location, otherwise no value for money
Leisure trip

Considering the price of the hotel the service provided I don’t think it’s very good value for money and I will not recommend to anyone else or stay there again.the pool facilities were poor and on one occasion all the the showers were off

Customer service from telephone query before arrival to leaving the hotel after paying for a 2 night stay was deplorable .

Why should I have to soend more money for what I had booked in the first place.

The pros - comfortable bed, good shower, quiet and an excellent location for various tube lines via Waterloo Or Westminster ( Northern, Jubilee, Bakerloo, Circle and District lines) or to walk to major sites and attractions (20 minute walk to National Gallery and Trafalgar Square).

This time round there were queues to check in, when entering the room there was a distinct smell of sick (which was addressed by spraying something,

In general, I also did not like the reception area, which was more like a "market" - people sitting on the floor; guests are unsure where to queue; and staffs (who appear to be "managers") just look around staring without trying to make the reception area to be more welcoming. 2.

but had to wait 30min in the queue to perform again the check in.

- arrived at Studio King room with pull out sofa bed with wooden slats missing and broken 
- had to get moved to another room
- breakfast was a disaster - queuing and cold self service - I thought I was in an  emergency accommodation centre
- 2 coffee machines for 100's guests
- rooms not cleaned 
- had to go find housekeeping to get fresh towels as there was no response to my telephone request
- bar service - staff rude and impatient
- rubbish not removed from rooms
- on check out day, 

All what they have done was 30% of the 5 and a half nights we have spent there and they have paid the meal that we ate when we were waiting for them for 2 hours with 2 kids to fix the room that was supposed to be ready.

Long queues at breakfast, and the majority of staff seemed a little disinterested in the guests,

but to crowded and long queues 
The last thing is that someone stole from our room sack with sunglasses we have bought! Someone has to check whats going on cause i saw in the same day someone else has been stolen in the room (check booking review in 15.8.22)

We waited for around 20minutes in a queue to find out that our room was not ready yet.

There is no designated sitting area in the lobby, so one has to stand while waiting in the queue for the check-in.

The check in experience was awful: long queue of frustrated guests waiting while watching about a dozen staff just wandering in and out of a door behind the desk.

There was always queues in reception because not enough staff.

We waiting until 4pm , 1 hour after our check in and finally gave up waiting and went back up, after waiting there for 5 minutes a manager appeared who said the room isnt ready still

Long queues and table plates not cleared.

Long queues for breakfast which was tasteless.

Breakfast was in the ballroom with over 100 tables which meant having to queue for 20 mins just to get coffee from the machine.

Breakfast could become very crowded with long queues for some items (omelettes, waffles, special coffee, i.e. cappuccino).

4 cooking stations so no queues and all very well organised.

Our room was large and clean, and had floor to ceiling windows overlooking Waterloo Station.

After spending 400 pounds a night for the room this felt like a kick in the teeth, 

The breakfast buffet was ok, decent selection

two big TVs in your room and bath and shower .

I had booked 4 rooms for the night before London marathon.

Stayed here for London marathon weekend, lovely spacious rooms, all amenities plus more and really comfy bed/bedding that meant I had a good nights sleep the night before my run!

The room was very spacious and with a great view.

I enjoyed the room I will stay - I will most likely stay at this hotel for next vacation.

The breakfast was really good, and I especially appreciated that since I had bought the "Bed and Breakfast" package, my breakfast could be pre-ordered for morning delivery to my room.

Room ok , facilities good and the views of the Big Ben ( because the hotel is just at the end of westminster Bridge) .

Carpets in the hotel rooms are very unhygienic.

Overall lovely hotel, loved our room with London Eye view, all clean and complementaries were a lovely touch to our stay as it was my partner’s 40th birthday.

I again said I wanted the room to be cleaned.

Tried checking me out 3 days early, twice turned up at room to clear our my stuff.

), comfortable quiet rooms and conveniently positioned.

I accidentally booked the non-refundable room with incorrect period of arrival and stay.

The amount of dust and cobwebs in what should be a clean room was disgusting.

room service quality is not to the level, room style is old, furniture is old and carpet smell is bad, room lights is minimum
lobby area is clean and looks good and spacious, security/staff at hotel entrance always there

There was a brutal smell coming out of the shower sink.

He was clearly experienced and knew what he was doing as he also shouted at a trainee that we first approached about the over charge until we saw him!!! Disgusting!!

Once we went to the room we found a wet patch next to the bed which resulted in having to throw damp socks into the bin as they also had been stained orange from the carpet.

That’s not sanitary if they touched or breathed on them in this day of Covid! Gross!

But those tired, sticky, smelly old rooms need to be stripped and every element needs to be replaced.

Second The rooms are really worn and show their age, the carpets are stained and disgusting you can view the picture below.

but I smell a briefing to a PR agency ‘make a cost saving exercise sound like we are doing the client a favour’
I cannot see it is more hazardous to me getting the bed made on day two than it was on day one.

One thing that did bother me was there was a lot of mildew above the shower….a lot!

Also on arrival the reception area smelt really bad of drains not the welcome you want!

The bathroom had greasy spots in the sink and what looked like residue from excessive use without cleaning, coated to the material.

but the smell of sewage is overwhelming and for the price we have paid, not acceptable.

but the sheets/pillowcase did have a bit of smell.

However we did have to ask for a change of room due to an overwhelming smell of cigarette smoke in the room.

August 21, there was an awful smell in our room, which I reported and was told someone from the hotel would contact me they didn’t.

We spilt a little water on floor and when cleaning up with towel it came up unpleasantly soiled .

We did get a view as allocated the 12th Foor

Fantastic hotel and great accommodation we had a London Eye view.

The views from the hotel were an added plus.

Sold on the location, view and the size of the room.

Great views from the atrium, and a very comfortable bed.

The room was large and very clean with special view of Big Ben.

If staying in a room with a view, ask for 468 and you won't be disappointed.

We did learn we could get a better view for only $50 GPB per night.

Room 823 has a view of the Big Ben and other buildings.

Great location with kind and helpful staff, special thanks to Beatrix ;), nice view and delicious breakfast.

The view from the hotel was fantastic and depending where in London your going it’s situated in a good area.

Lovely views of Westminster from the lobby.

However the water was glacially cold and we lasted about 5 minutes before we couldn’t tolerate the cold anymore.

I stayed for two nights and no one cleaned the bathroom or paid any attention to noisy water pipes that made loud humming noise that woke me up at midnight.

We were disappointed that over our two night stay we didn’t have our room cleaned, weren’t provided with clean towels and didn’t have the bottled water replenished, especially as we hd our young children with us.

The room and in particular the air conditioning on the hottest week in UK history were great.The only slight downer was that as the room is only serviced every 3 days, (not an issue to us) we had to request more toiletries and coffee several times and the bathrobes and water were not provided until we requested them.

There were also no extras such as water, biscuits or dressing gowns like there had been in the first room.

Water spots on all metal surfaces, dust and old dirt on the surfaces, tables in common area not cleaned, couch had pen writing all over the white exterior, Television remotes never worked properly, bed sheets had stains and the list can go on and on.

Unwashed glasses, unmade beds, no water, insufficient milk, dirty bathroom.

The water pressure in the shower was no more than a dribble.

We rolled up towels to soak up the water during each shower.

After that no water is provided on other night.

but unfortunately everything was luke warm, the scrambled egg had a funny texture to it so was left.

but not cleaned or any replenishment of tea, water etc until the SECOBD time of asking.

We went to the room and I was surprised to see there was no water this was very much needed at this time.

Please give some thought the the environmental effect of the wasted water lost during the time it takes to warm up ! !

He said something about not being able to take a glass of water outside of the hotel.

Shower had a leak which meant water went all over the bathroom floor.

However our room had no water which I think was poor given the price, the drinks are very overpriced and the one thing that warranted this low rating was the bed, as we had a triple room I was on the pullout,

Nothing in the room, no bottle of water, an empty mini bar.

Park Plaza Westminster Bridge London

money

queue

smell

water

room

location

view

However, this exchanged room suddenly smell horrible (toilet smell) during the night, so I went to reception again for help.

though ;) Water tap reaches almost down to the basin,- not too practical.

The frosted glass bathroom was a bit off-putting

However, we were woken up a few times as we could hear very loud water noises in our room, which we assumed was other people showering in separate rooms.

My only improvement would be bathroom slippers.

but amenities didn't include body lotion which was odd (but large fixed to wall luxury branded toiletries).

but couldn’t wash our hair as there was no conditioner.

Booked to come here for NYE, when arrived bathroom hadn’t been cleaned it was disgusting.

Unfortunately, the Bathroom wall is just a foggy glass, so not complete privacy from your travel partner.

I really didn't enjoy the toilet being right up against the glass wall of the bathroom; I neither want to see anyone nor be seen on the toilet!

The room was tiny & not clean , there were stains on the surfaces , bits on the floor & the toilet was leaking .

but the shower soaked everywhere due to the wet room effect.

However, this never happened once throughout our entire stay with our bin overflowing on day 2, no tea or coffee replenishment and we even ran out of shower gel and had to use shampoo on our last morning.

The first is the real clanger, the door handle on my bathroom broke and I got locked in there.

As a result, an expensive face moisturiser was left behind and not located the following morning.

Layout of the room and bathroom not that good.

but the bathrooms are ridiculous with sinks so small there's no room to rest a toothbrush.

And there is no ventilation fan in the bathroom.

From the endless wait for drinks, single bottles of tonic without glasses being delivered instead of G&T on more than one occasion , orders being missed, waiters handing diners radioactively hot dinner plates with no warning , topped off with a 12.5% service charge.

We had a glass of mediocre white wine, £10, each and decided to order snacks.

The room design is very poor with no wardrobe or any decent enclosed storage with a glass wall to the bathroom.

It is difficult to get the glass under the water tap to get a drink, absolutely no chance with the kettle.

Part of the en-suite is a glass wall and door.

When the time closed to 8:30, there were only two of us left behind and continued drinking our last two glasses of the Merlot.

I finished my drink and sat for exactly 22 minutes with an empty glass in front of me.

En-suite facilities have glass screens only and so there is absolutley NO  privacy !

But 1-2 feet at the foot of the bed was the washroom with see through glass wall.

He rooms are very small
No view from.the rooms
Bathrooms has glass doors which is anoying
The service is ok

Well the glass partition between the bedroom and the bathroom means there is no privacy.

There is an obscure glass window between bathroom (the toilet being closest to the window) and bedroom so slight privacy issues to be aware of.

The sinks are too shallow to rinse out anything and there is _slightly frosted_ glass wall between the bedroom and the bathroom.

take note the down side for us was the clear glass to bathroom and restroom..really didnt get it .why its in front of my husbands eyes i need to make my sh..
No loby,no gim..no normal chanells on TV only BBC..
on the other hand location was perfact at the center of london..the price to high for accomadiots you get.

Just one suggestion - no mats were offered for us to place our glasses on - unusual for this price range and style of bar.

As a couple traveling together, we found the lack of privacy provided by a glass wall off-putting.

Not sure on the glass doors to the en-suite though.

the location is excellent  
the soundproof from outside the hotel, if you want to sleep early the sound of the player at the square will reach you.

I recommend the hotel for the service food and location.

Wonderful breakfast, ideal location, friendly young staff.

Location was perfect, right in the centre of London, so everything we planned was walking distance.

Hotel is in a great location overlooking the square.

All in all a beautiful hotel in a great location.

This hotel is located in Leicester Square.

The Indigo is a solid hotel in a great location, overlooking Leicester Square.

Superb location nearby the restaurants and tube station.

The location of this hotel is fantastic, it is so central with absolutely everything just a step away from the entrance.

This hotel is in a great central location to see everything in London.

Location is key here - entry is hidden on corner of building next to M&Ms world,

This hotel is in a perfect location for most theatres and anything in the touristy

A brilliant location on Leicester Square with great views over London & the ability to people watch on those below - buskers, dancers, tourists, drunks etc etc.

Hotel Indigo London is perfectly located for a theater, film and history enthusiast.

Otherwise - location great, room spacious, clean & tidy.

All in all, nice hotel for people who mostly care about the location

The location could not be better- Everything about our stay was faultless.

Wonderful location right on Leicester Square, so a very short walk to the National Gallery, National Portrait Gallery, and theatres.

The view from my 7th floor room (704) across Leicester Sq to Big Ben, Nelson peeking over the National Gallery and the Eye taking pride of place was sublime.

It would be much better to ask people to sign for this whilst at the table when taking their order.

butter and condiments; you could order drinks but they didn't really say that so tea was setup on bar.

I ordered the Eggs Benedict and my wife the Eggs Florentine.

At breakfast the Maitre D’ didn’t write my order down and got most of it wrong.

We ordered full English and eggs benedict.

The day of our departure the second elevator was out of order as well.

After 10 minutes I asked another waiter for milk and I still hadn’t ordered breakfast.

Apparently every time we ordered a drink in the bar we were charged £5 gratuity for the privilege - something we were not aware of.

Bar that was supposedly 'open until late' took last orders at 10:40 ish and turned on the lights and started setting up for breakfast around us at 11.

Also, apparently, one of the two lifts is in perpetual 'Out of Order For Repair'.

The service here was slow and the staff were shocked that we ordered afternoon tea and despite the numerous in-house adverts were unable to provide it!

every time I have stayed there one of the two lifts have been out of order, I suspect it’s never been repaired.

According to previous reviews, this seems to have been out of order for months.

10 mins later we had to ask someone else to take the food order and check if our teas had been ordered

When questioned, we were told that the 2-4-1 offer only applied if you ordered two of the same.

but the kitchen took last orders at 945 and the service in the bar was slow despite it being quiet which was disappointing.

Suddenly, she approached me with her poor manner and her language is outrages!

but the poor interactions we had on the top floor let it down.

It's a shame that an hotel like this has such poor service.

It was poor quality and they were stingy with the portions of everything.

Wall mounted TV looked like a poor DIY project with cables hanging down & looks like it was about to fall off.

but the customer service is particularly poor especially on my last encounter.

Said rooftop bar serves breakfast which had surly staff, really poor service and many missing items from the buffet - bread and juice being staples taking over 15mins to replace.

but our experience of this was similar to other poor reviews.

but there have been a few too many things which have gone against it for me to leave anything other than a poor review.

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