I organised a surprise afternoon tea for a friend’s 60th birthday and everything was successful, great food , helpful staff in particular  Mrs Jackson and Svetlana.

We recently had a family meal to celebrate my Sister-in-Laws Birthday at the Clermont's on site restaurant and we cannot praise it highly enough.

Just came back for a one night stay with a friend for her birthday, fab location for all things London.

Went to The Clermont for afternoon tea for my mum’s 80th birthday the hotel is amazing, the staff were very attentive and the afternoon tea was fantastic and to make the experience even more special they brought out a piece of chocolate cake and sung happy birthday to her.

Celebrated my 40th birthday at the restaurant.

I came back for there great service they really were the best, it was my wife’s birthday and they made it so special would 100% recommend to anyone I know, the food was sooo nice as well.

Considering we were getting a great deal anyway they went above and beyond, it's is my other halfs birthday and they really made an effort to treat him to a special evening.

This was a surprise birthday trip that included an overnight stay at the Clermont, and from check-in to check-out it was an exemplar in customer service.

Recently booked a 4 night stay for my wife's birthday.

Renata went above and beyond with her service, even surprising my friend with a cake and candles for her 50th birthday.

The icing on the cake was being served a slice of birthday cake with candle and a happy birthday sang by all the dinners .

They arranged a cake for my daughter for her birthday and it was delicious.

My wife and I love afternoon tea and we booked this for my birthday.

We spoke to her between courses, she was attentive to us at every moment, and at the end she had a very special gesture, she surprised us with a piece of cake and a candle to celebrate my birthday (written in Spanish, as we are from Spain).

The food was excellent as was the service, special mention for Renata who when found out it was my husband’s birthday brought out a slice of chocolate cake on a decorated board with a candle (a lovely touch)   Will definitely return

I came here as a surprise for my birthday - they especially gave us a room at the front with great views and even put some chocolate cake on the table which was a lovely surprise!

We came here so celebrate my daughter’s best friends birthday

We stayed at The Clermont, Charing Cross from 6/19-6/24 for my daughter’s 16th birthday and it was absolutely fantastic!!!

Special highlight was our youngest boys told the foyer staff it was their birthday so they all sang ‘happy birthday’ to them before we left, made our stay a little bit more special!

However, she had checked me into a room above a burger restaurant, next to the hotel lift and a a few yards from a busy traffic junction and my window looked out on a busy pedestrian walkway.

The only extremely minor criticism is the lift is soooo slow!

The only elevator in this wing was out of use during our whole 4 night stay and this was a major inconvenience.

1) elevator was not working, had to carry bags up stairs, no accommodation, 2) air conditioning was not effective for an 80 degree Fahrenheit day.

We returned from dinner one night to get trapped in the lift, after finally getting ourselves back to Ground Floor after many minutes we advised reception who said they knew about the faulty lift.

The centre piece is the eye catching spiral staircase still bearing scars from incendiary bombings also check out   a quirky telephone box by the lifts.

Our only small issue with the room was that we seemed to be a room which was the furthest possible from lifts and stairs etc.

This was a bit worrying in case we would be stuck in the lift in a fire .

but at a new section that you need to take two elevators to reach.

Outside the lift, meant it was noisy with footfall and then at midnight the music from the bars started up.

There were no signs by or in the elevators explaining this complex navigation.

On the downside, the Buckingham Wing is a long way from the hotel entrance (you have to walk down several corridors and take 2 different lifts to get there) and

We were assigned a room in the Buckingham Wing which meant go to elevator on second floor, cross an interior bridge, take another elevator to a different floor then find your room.

but we were never given a better room position and had to take 2 lifts and with the walking involved it took more than 5 minutes to get to and from the room within the hotel.

The hotel is actually spread across 3 buildings connected by a bridge & this can be a little tedious as it means 2 elevator trips and a long walk.

but come on Amba the lift was extremely annoying!!!

The breakfast room was crowded and as with the lifts, insufficient for the size of the hotel.

It is walking distance from the National Gallery, Trafalgar, Picadily, Covent Garden, Soho.

It’s a stone’s throw from the national gallery and great walks along the Thames.

Great table overlooking the Strand, National Gallery and St Martin in the Fields.

You can see Trafalgar Square and the National Gallery from the restaurant!

Service impeccable and great views over strand to Trafalgar Square/National Gallery.

the hotel's loacation is amazing, on top of charing cross station, across the street from the national gallery, trafalgar square, and a quick stroll to the west end, soho and covent garden area.

The National Gallery, Trafalgar Square and other sites are an easy amble.

The view of the National gallery and the famous monument were in sight from the opulent dining room. Bravo.

Thames, Southbank, Trafalgar Square, about 7 nearby tube stations, Leicester Sq, Covent Garden, theatres, 7Dials National Gallery ,Piccadilly Circus and more!

The hotel is situated right in the mix of London, with the National Gallery visible from the restaurant as it’s just across the road!

Ideal for theatreland, National Gallery, Trafalgar Sq, the Thames, Westminster, Buckingham Palace and More.. 
Staff are super friendly and really make your stay memorable.

We first spent a couple of hours in the National Gallery nearby then later, after the free glass of wine they gave us in the bar, walked North

The location was excellent - a stones throw from Trafalger square & national gallery, short walk to London Eye and nice walk from there to the houses of Parliament and big Ben.

The National Gallery is just around the corner.

One minute to Trafalgar square , National Gallery, theaters,museums , shopping, huge selection of restaurants - everything  is walking distance.

The hotel is walking distance to many major sights such as Trafalgar Square, National Gallery, Covent Garden, London Eye, Big Ben, and China Town.

The hotel is ideally situation right next to Trafalgar Square, the National Gallery and other attractions.

We could walk to Trafalgar sq, national gallery, regents st, oxford st, somerset house and covent garden.

This hotel couldn’t be better placed for the national gallery Trafalgar Square or the ENO Adelphi or Garrick theatres.

In the area there are loads of restaurants and museums (national Gallery, Churchill War Rooms Museum etc).

Unfortunately we left an iPhone in the room on departure

Had to call every day for the minibar to be restocked.

The phone number goes to reservations, which is a central number for several hotels, so if reservations is closed - you are out of luck.

I booked for my sister’s wedding anniversary using groupon voucher, as soon as the booking went through, I received a call from Mrs Jackson who works for the hotel restaurant, she assisted me with the booking and made sure that our table for 18 people was reserved and followed up to check if I received all the details on my email.

Had to charge the phone across the room, 4) beds were up by housekeeping without sheets 5) headboard and closet were gouged by some person or animal,  I could forgive one or two of these indiscretions,

I rang them,one payment was our room, one was a pre authorisation

After ringing reception nothing was done about it.

I also don’t expect to have to ring the lobby to ask them to stock the complimentary minibar (which was empty upon arrival other than one bottle of gluten free lager and no bottle opener).

A few onions rings finished off the dish.

This went on for several weeks speaking to Ruben, Anca, Barbara , all apologising and promising non existed call backs, even an email to Neil Gallagher of GLH Hotels was ignored .

On Monday morning it took 4 calls from us to room service and reception to have someone phone us back 30 mins later.

We only realised this when we got on the train and went to change a phone.

although on calling housekeeping to ask they said we didn't qualify for snacks?

but we ending up having to personally ring the credit card company ourselves to try and sort this out.

The furnishings aren't what I would call luxury,

They rang me to tell me when the room was ready and looked after our bags.

When making a reservation, make sure to call the hotel directly.

The location was convenient, the room was very nice and modern and the staff was helpful.

The rooms were modern and clean and restaurant couldn’t have been more child friendly to my 3 and 5 year old granddaughters.

Well, we asked for a "quiet room on a higher floor".

The rooms are very comfortable and clean.

Me & my 17years daughter stayed in a superior king room which is modern, clean and big enough for a family of 4.

After a hectic flight where we missed a day in London, we arrived at the Clermont, where our room was ready for us.

My room was at the back of the hotel, away from the Strand and it was very quiet.

The room was spacious, clean and comfortable, also had the added bonus of mini bar.

The room was lovely and spacious for a family, clean and well presented also the shower was lovely.

It's a beautiful grand hotel in a very central London location, and the rooms are immaculate.

The room was lovely, very high ceiling and comfortable bed.

The concierge and other staff were very helpful - from issues with the room (we are walking challenged and one room was 200+ steps from the elevator) to questions about the trains, taxis, where-is-this etc.

The rooms were beautiful and well furnished and equipped.

The room was very nice and the bed was very comfortable.

Walking distance from Embankment tube station
Very polite and caring staff. Most impressed with the room- huge room (I did not expect to get such a huge room in London!!)

The hotel's rooms are comfortable and generally larger than most European hotels and the onsite restaurant serves a delicious complimentary full service breakfast.

Bed was so comfy, room spacious & great views.

Paid £600 for a room and given a room worth half the price.

The hotel and our room was immaculately clean.

The lounge is lovely for breakfast or afternoon wine/tea.

Food was terrific in the hotel from the lounge to the restaurant to the bar.

She told me she discovered the mouse as well and they contacted Rentokil and do a deep clean of the lounge.

We had access to the lounge/club area, which was very nice.

We booked the executive twin which included the lounge which was ideal for drinks and nibbles on our way out in the evening.

The room was great, the lounge was good and breakfast was a treat!

Nice touch that the minibar was free😊 and you could get free drinks and snacks in the lounge during the day.

We did get breakfast with our room so we were able to use the lounge which was quite nice.

Breakfast either in the lounge or the dining room was also quite nice with a mix of hot/cold dishes to choose from along with fresh fruit, coffee and tea.

The lounge was beautiful and the service was impeccable.

Diana in the lounge was wonderful and very helpful, always with a smile on her face.

We also had access to the lounge for breakfast

There was a free mini-bar and we had access to the lounge which, from 12.00 to 19.00 offered free drinks and nibbles in a lovely setting.

The lounge was staffed by wonderful employees who not only welcomed us for breakfast and afternoon drinks,

Diane, who was in charge of the lounge went out of her way to get us what we needed, something we didn't expect based on our experience with other hotels in London.

Diana or Roxana made our frequent visits to the lounge so enjoyable.

Very hospitable people, especially Diana in the Lounge.

Front desk and concierge service was excellent helping with storing luggage, loaning umbrellas and even giving us access to the lounge while waiting to go to the train station.

The room is well appointed and breakfast in the lounge is included and well done.

We were exposed in our daily schedule to the breakfast team, the lounge team and to the CONCIERGE team.

All the staff were friendly and polite, the choices for the buffet breakfast were extensive, I enjoyed some of my late afternoons in the bar, the bed was comfortable and the delicious piece of cake waiting in my room upon arrival was a nice touch.

We appreciated the personal touches like the welcome card and the daily restocking of free drinks in the mini fridge.

Check in was easy, we were given a couple of free drinks tokens, great touch.

Room clean and the free minibar is a nice touch.

The selection of complimentary drinks in the mini bar was a very nice touch.

Extra little touches including snacks, coffee machine and mini bar.

It was our anniversary and they made our stay very welcoming we had a beautiful greeting in our room with a celebration cake which was a very warm welcome personal touch

Made it a special time as it was my husband’s birthday which was that extra touch.

Everything about this hotel is great - location, food, cleanliness and the complimentary mini-bar was an added unexpected touch.

Tokens given for a free drink each is a nice touch.

Our room 508   was large; full of natural light with a  very modern feel there was also a cake and card wishing us the best for our anniversary .These little personal touches   show how much the hotel appreciates their guests.

A lovely stay at the Claremont, from Reception, (David) to room service, to the bar staff and conceirge - friendly helpful and polite 
The room was spotlessly clean and quiet
The complimentry drink was a nice touch 
Great locatioon too for NPG Trafalgar sq, Covent garden and of course the Main line and underground station

Staff were very friendly, service superb, free drinks token also given for the first drink in the bar on the hotel, a really nice touch, thoughtful and the hotel really is well presented .

Little touches that make a huge difference.

Memorable Moment was they remembered it was my husbands birthday and the cake and wine was a lovely touch so a massive thanks.

There is a mini bar in the room all of which is complementary, which was a lovely touch.

We got to the room and they had put a beautiful piece of cake and a birthday message the little touches mean the most beautiful room stunning hotel would definitely recommend to others

The Clermont, Charing Cross

phone

elevator

birthday celebration

touch

the-lounge

The Hotel is located in one of the most beautiful areas of London, in the heart of Soho, close to train and bus stations, restaurants, shops within walking distance, very kind hotel staff, especially the maintenance engineer Nando, spacious and well-kept rooms with all comforts, mini kitchen with nespresso coffee, very comfortable bed,  the big Smart TV, an unforgettable experience, Highly recommended!

Beds are comfortable and rooms are very clean.

Room was a good size  comfy bed, lovely bathroom with rain shower and perfect water pressure.

The room was clean, quiet and the bed was comfy.

Fantastic location in the heart of Soho, close to all of the bars, pubs and restaurants, very helpful staff on reception and we were made to feel very welcome, room was very spaciuos with great amenities, bed was very comfy, all in all a great stay, would highly recommend and we will return soon.

All the necessary appliances iron board,espresso ,coffee,tea,filtered water,good and large bathroom ,comfy beds.

Air con very good, high quality linen, comfy bed

but very well designed, with comfortable beds, good makeup mirrors, full length mirrors, excellent top of the range hair dryers and  decent sized safes - these are all aspects that so many hotels get wrong.

Room was clean , bed comfortable small kitchen facilities appreciated .

Our room was perfect for us with 2 twin beds and comfortable bedding.

Brilliant hotel .Incredibly efficient and friendly staff.Couldn’t fault anything.Pablo was OUTSTANDING .Location is excellent.Right in the heart of Soho.Great having a mini kitchen in the room,Super comfortable bed.

Clean rooms, comfortable bed and nice bathroom w/ walk in shower.

Our room was modern and well-equipped, the bed was comfortable and we had a huge walk in shower.

Lovely, clean hotel with excellent friendly staff, comfortable bed and spacious bathroom.

The room was perfect, huge comfy bed and a hidden kitchen station with a filtered water tap (which I loved as it isn’t always a facility in many hotels).

Bed very comfortable and hotel was not noisy which was great.

The staff is always genuinely service-oriented, warm and friendly.

This hotel was perfect in every way: perfect location near tons of amazing food and entertainment and an easy walk to all the best sites; the perfect room, super clean and very comfortable with all the amenities I wanted (fridge, microwave, coffee, etc); and perfect staff, super friendly and helpful.

The staff were incredibly friendly and helpful.

Very friendly staff with awesome food recommendations.

very friendly staff , clean rooms , good service all over , away form the crowd of Soho even located at Soho , very close to metro access and full of bars cafes around I highly recommend when you are traveling to London

Super location , friendly and helpful staff.

The hotel staff was incredibly friendly and made every effort to accommodate us.

The staff was very friendly and more than helpful.

The staff was very friendly and asked whether we had already some idea what we wanted to do during our stay.

Stayed two nights and was blown away by the friendly reception we received.

From the moment we arrived the service from the reception staff was 5 stars ..  friendly and helpful, showed us to our room (I think was room 3022).

We were greeted by a lovely lady named Rajani at reception who was very welcoming and friendly.

The staff was friendly and offered me a glass of wine both evenings.

The front desk team are all super friendly and helpful always willing to go above and beyond what you would usually expect.

but very clean room, quiet, great location, the staff was extremely friendly!

a pleasant stay, a very friendly staff dicret and always ready to help.

The most friendly, helpful and amazing team led by gorgeous Pablo.

Friendly and helpful staff with the ideal location.

From there, the main tourist attractions are within easy walking distance - the National Gallery, the Palace of Westminster, Buckingham Palace, the Embankment, the British Museum, Covent Garden, you name it.

Not only was it the perfect location to easily get to all the sights—including The National Gallery Museum, Buckingham Palace, Westminster Abbey and the famed West End Theater District—the amazing staff made us feel special and cared for in every interaction.

25 min walk to Southbank centre, 5 min walk to theatres, 10 min to National gallery.

This hotel is in a great location: within walking distance of Trafalgar Square, the National Gallery, multiple underground stations, theaters, and many, many restaurants and cafes.

It's close to Trafalgar Square, The National Gallery, London Eye, Big Ben, Buckingham Palace.

And it's close to the Underground (the subway), and within a 15-30 minute walking distance of the main attractions, such as Buckingham Palace, Parliament, the National Gallery and Trafalgar Square.

Minutes walk from Covent Garden, British Museum, Univ of London, National Gallery and National Portraiit Gallery theaters.The well-appointed rooms are comfortable and have kitchenettes, making breakfast easy and inexpensive.

But it’s really the hospitality and the beautifully fitted rooms that keep us coming back.

The rooms are beautiful, and the reception team are wonderful.

I chose this hotel because it offered a room with a little kitchenette which I love having when I’m traveling so I don’t have to eat every meal out.

The hotel rooms were very clean, quiet and comfortable.

Great location (at the centre of London’s tourist activities), nice comfortable and functional room and very good service from the courteous staff.

The rooms were immaculate, with a lovely kitchenette and Nespresso Machines which were a lovely touch.

My mother stayed here as well and her room was a superior room - bigger and really lovely - up in the attic area.

Clean and quiet room comfortable large bed.

The room was spotless and a lovely housekeeper came daily to tidy up and replenish Nespresso capsules, etc.

Excellent location, the room is clean and comfortable.

The staff on the desk  Davide & Luisa were super helpful, showed us to our room and even sent up a bottle of Prosecco for our Anniversary.

Everything was perfect in terms of room, location, members benefits such as the discount and early check in and late check out.

But we Americans tend to be used to larger rooms here in the states.

Rooms were clean and quiet (at least at night, there was construction next door

The room was very comfortable and loved the mini kitchen which gave us extra independence.

If there is one issue it was the rooms are on the small size.

Iv booked the standard double room which was a bit small

The hotel itself is quite small and despite us having a larger room it was still a little too small for two people.

Remember hotel rooms are small in London.

Great location central for shopping and pubs  
Hotel disappointed me as the rooms were tiny expensive and did not get cleaned unless you asked for it  supplies were not replenished at all very disappointed

The rooms were a little small for what we paid and very dark not much day light getting in at all, the bed was really comfortable and our room very quiet.

Shops, theatres, restaurants and anything you need within a short walk!

This is the place that I would think of when I want a place to rest and relax after a long day of walking and visiting places around London.

A beautiful hotel in the middle of SOHO - A short walk to all you need of restaurants, theaters, shopping.

From the moment we walked in to the day we left, we were treated like family.

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