The Savoy sorted parking out for us and checked to see if we knew about congestion charges etc .

When we arrived at the hotel the staff did actually point out the extras that come with fine hotels via Amex.

Next time I will make sure what rooms they will give to me before I check in.

From the moment we arrived to the moment we left we had an incredible stay.

From the moment we arrived we were looked after.

From check in, the room, afternoon tea, breakfast, attention to detail was superb.

From the moment we arrived we felt at home.

From collection at St Pancras Station to arrival, check in , table reservations,  staff go over and beyond , treated like family and they are so courteous and assist any way they can.

A special mention for Rob, the doorman, his greeting upon arrival was the catalyst of how our weekend experience was to be - Brilliant!

From checking in to leaving the whole visit was second to none and we loved every minute of it ,
Staff were great and totally professional in every aspect of doing there job!

From the valet parking on arrival to leaving 24 hours later we we stunned by everything.

At 7.30 we had a booking in the River Restaurant, the first table we were offered was in the middle of the room, I asked if we could sit by the window, the lady checked and said we could.

From the moment we arrived the staff were friendly and helpful.

It seems from conversations with our friends that the champagne arrived in their room some time while they were having dinner and it was waiting for them on their return.

When we arrived, there was a handwritten note and a plate of pastries and fruits waiting for us, which made us feel welcome after an arduous journey.

We went for our night and I just want to say it was absolutely fabulous from the minute we arrived to the minute we left.

Within minutes of my arrival, some of the senior staff were already calling me by my name.

From our arrival to departure we had an absolutely amazing experience.

From the moment we arrived, we were warmly welcomed and made to feel at home.

On arrival we were so warmly greeted, we had complimentary champagne, our room was amazing, and spotless!

Had afternoon tea at the Savoy for my birthday with my mum.

We were celebrating my wife’s birthday and we’re surprised with a small birthday cake and card signed by the staff.

The General Manager responded to my complaint on Trip Advisor and we stayed again on the occasion of my wife's birthday.

What a experience, treated my wife and daughter to afternoon as part of my wife’s birthday present , the staff were absolutely brilliant and nothing was to much trouble.

Chelsea went above and beyond when she found out we were celebrating my partners birthday, by bringing out a piece of cake with a candle in, also written in chocolate around the plate was happy birthday, so special and a wonderful touch.

At the end of our stay whilst we were waiting to catch our train home, we had a wonderful conversation with Debra (Patterson) allowing both of us to express our sincere thanks to the staff and the Savoy for for making my wife's birthday a truly wonderful weekend to remember and one to cherish for the rest of our lives.

My sisters met us for lunch at The Savoy Grill on my birthday and Sean went above and beyond for us all - so many times that I lost count.

Highly recommended as a birthday or special occasion treat

butler this weekend for my 60th birthday.

Nice added touch for the birthdays and anniversaries.

Exactly what I would have expected and more, this was a gift for my wife and mother for special birthdays, afternoon tea in the Thames Foyer, nothing was any trouble and in fact with my wife being in a wheelchair the staff were exceptional especially Sean Davoren.

A family friend recently booked two nights, three rooms at the Savoy for a number of special birthdays.

We had an absolutely fantastic afternoon enjoying tea for a friend’s 60th birthday.

Back last year we tried to book the savoy with one of their vouchers my husband gave me for my birthday .

This was until we stayed at The Savoy for my wife’s birthday party in May.

We visited the Savoy for a 1 night stay to celebrate my 30th birthday.

The turndown service in our room was a wonderful surprise as were the white chocolate/victoria sponge cakes left as a birthday treat.

we arrived at the riverside starting wioth lunch superb food and servise  staff attentive delightfull   on a fub trip to london the savoy is the best  great wine list and french themed furniture and giltwood mirrors with elegant carpets and furniture made us all feel at home somehow like the lordhill museum grascios living is cool were having fun were its nice to meet other residents  whom were friendly and kind to us all big thankyou the the manager savoy we love you grand hoet thankyou so much lord leslie  birthday boy antique expert in person xx

My partner took me here for Afternoon Tea for my birthday, to sum up, absolutely outstanding, 10/10, service was faultless, Amazing Teas & Cakes, ( Champagne )  Beautiful setting.

Our Art Deco room was lovely & my birthday cake & balloons, plus the handwritten note, were a lovely touch.

We then finally received our hot drinks (that were cold), and a crack in my teapot.

The breakfast can only be described as disgraceful, cold sloppy scrambled egg, no other choices, greasy half cooked bacon and most things barely warm and trying to get orange juice or economy bread toast we lost the will to live.

We found the staff to be cold and unwelcoming and disinterested in any residents.

Secondly the baked beans for my breakfast were cold.

(not very covid friendly) the eggs were cold on the egg Benedict,( no surprise as they had been on a journey ) we had to ask twice before we received coffee and we’re not offered any refills!

My wife and I had a few areas that we thought should be improved, for example on the first day - our toast and pancakes were cold and we gave the feedback straight away - perfect for remainder of stay.

Being able to dine outside only we visited this restaurant on a cold May evening.

We wanted to move tables as we were a bit cold and she accommodated our request without issue.

We ordered room service with which took well over an hour and arrived cold.

Toast was cold and cardboardy, bacon was fatty and tough and the a la carte doesn’t work with delays to get the attention of the waiter who seemed absent a lot of the time.

The breakfast was a little disappointing (including really bad cold coffee) and the American cocktail bar far too loud, aggressive and unpleasant in the evening.

My husband had pork chops and you cold cut them  with a fork.

Somehow it was warm without being too warm or too cold.

Service in the bar was swift and was accompanied by 'nibbles
Breakfast had a varied selection of both cold and hot food as one would expect and this was of a high standard.

Small gym, few machines, disappointing breakfast, bad timing ( they always took an eternity so serve the plate and the latte or capuccino was in the end cold and the NEVER offered a new one) .

The juices were kept cold in chiller containers and the coffee was hot.

even though the weather was very cold and snowing.

Opened in 1889, taken from Google. So here is the scoop, it's fabulous, in a tawny area of the theatre district, beautiful parks, a quick walk to the National Gallery, near public transportation, and by the way, it has a theatre, currently playing Dolly Parton's, "Nine to Five."

Close to main attractions such as Covent Garden, Trafalgar Square, National Gallery, British Museum and Theaters.

Whilst the other famous London hotels sit mainly to the west, the Savoy is literally next door to London’s Theatre land; a five minute walk from Trafalgar Square, the National Gallery, the Thames, Covent Garden, the Royal Opera House; a ten minute walk from Piccadilly Circus, Leicester Square and then onto Regent Street or St James’ Park and onto the Mall towards Buckingham Palace.

but in a relaxed and quieter environment, and a short walk to the National Gallery and Covent Garden.

Trafalgar Square, the National Gallery, and National Portrait Gallery are about eight minutes on foot.

Still it was close to some of the main attractions, such as the National Gallery, the Houses of Parliament, Buckingham Palace, etc.

Things were done almost before you had finished asking.The hotel is situated in a prime position on The Strand - 10 minute walk or less, to Trafalgar Square and National Gallery.

The location is quite convenient to the National Gallery and Portrait Gallery, Trafalgar Square, Covent Garden, Courtauld Gallery, Charing Cross Station and two Underground lines.

though they a starting to price themselves silly.

I did pay let’s just say ALOT for two rooms.

but we saw people in there with shorts and flip-flops, a complete 'no-no' for a restaurant charging those prices and the reputation it carries.

but we have stayed at multiple places where you pay for "luxury service" and do not receive it.

On booking in we were told we had been upgraded from a DeLuxe King to a Junior Suite at no extra cost.

The ‘interim’ billing shown on your TV are very confusing and overcomplicated (breakfast supplements are deleted at check-out if you have an inclusive rate; the accommodation additions are an optional gratuity for non-restaurant/bar staff).

I know you might say you pay for the experience

Only slight negative was the final cost of having all meals at the hotel, very pricey;

At the end of our stay, when we were presented with the bill, we found a charge of £29.60 per night added to it - when I queried it, I was told it was a service charge to pay cleaners, porters etc and I could have it taken off if I liked, to which I replied, 'I would like!'

The room we paid for was very disappointing,it even overlooked on to air-conditioning units on the roof outside, we did want to spend our stay in the room to rest catch up and chill-out

Nothing was too much trouble for any of the staff, I know you pay a premium for a hotel of this standard

They had us booked in to the Savoy Grill and the Americas bar and even came to inform us the bar closed at 10.00 as we were chilling after such a lovely meal.

We had dinner in Savoy Grill, food was amazing and staff are very attentive.

The lovely gentleman at the reception was really friendly and even offered to book a restaurant for me that I wanted to visit after.

Amazing service, food and attention to detail.

We had breakfast everyday in the main restaurant and enjoyed it very much.

Lily was the perfect host, professional and knowledgeable going through the afternoon tea menu, we opted for traditional afternoon tea with a glass of pink champagne and was poured with a passion by Lily who always had a smile on her face which was very welcoming, Naz was also fantastic had no hesitation changing our flavoured tea and kept us topped up at all times, absolutely fantastic afternoon out and highly recommend.

We were very well looked after, we tasted some amazing cocktails and also experienced the amazing way that the staff make them, so professional.

The staff were very professional and friendly, the food delicious and the general service and facilities  were outstanding!

It was a perfect location to pop back from a swim and meal between those two things. We were also incredibly grateful that reception let us have a late check out (having been up all night and queued for 8.5 hours to see her Majesty - crawling into a bed at The Savoy was incredibly welcome!)

Every member of staff we encountered, from the delightful Katerina on reception, to the waiting staff in the Foyer restaurant to the lovely Sean Sean Davoren was friendly, often remembering our names, and generally making us feel genuinely welcome.

butler staff, room cleaning, concierge group and the entire bar and restaurant group.

It is a special place with excellent hospitality, restaurants and accommodating staff.

We only had dinner at the Gordon Ramsey River restaurant

Timothy, Kiran, Savana and especially Tan of the Thames Foyer restaurant staff, their knowledge of the food and drink, even down to the ingredients of the 'Savoy tea' was incredible.

My partner and I were lucky enough to stay at The Savoy for 3 nights last weekend, Fri-Mon, where we celebrated our engagement on the Saturday evening in the Savoy Grill.

We ate in the Gordon Ramsey Riverside Restaurant for our life long dream as we courted outside the hotel in the 70s 
The staff were extraordinary Zoe Ronald and a new waitress who had only been there for a week gave us a memory that will never be forgotten .

This was my favourite experience of any hotel stay.

Over and above anything we have ever experienced any where else before .

One of the best afternoon tea experiences.

Seeing is believing,  its the fabulous staff and the history that makes this the best hotel in London , you won't stop anywhere else once you have experienced the 'Savoy' and it's grandeur!

To complete our experience we were lucky enough to meet Sean as we were checking out, just as entertaining and charming as portrayed on TV.

Exceptional experience from start to end.

Yes, this was a truly a short yet truly restorative stay and experience.

A truly 5 star ⭐️ experience all the way!

Afternoon Tea was an amazing experience served in the Thames Foyer.

I can't remember a better hotel experience anywhere.

We were truly inspired by the exceptional hospitality of The Savoy and each and every staff member we were fortunate to meet on our six night stay.

The Savoy

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birthday celebration

staying experience

arrival

I organised a surprise afternoon tea for a friend’s 60th birthday and everything was successful, great food , helpful staff in particular  Mrs Jackson and Svetlana.

We recently had a family meal to celebrate my Sister-in-Laws Birthday at the Clermont's on site restaurant and we cannot praise it highly enough.

Just came back for a one night stay with a friend for her birthday, fab location for all things London.

Went to The Clermont for afternoon tea for my mum’s 80th birthday the hotel is amazing, the staff were very attentive and the afternoon tea was fantastic and to make the experience even more special they brought out a piece of chocolate cake and sung happy birthday to her.

Celebrated my 40th birthday at the restaurant.

I came back for there great service they really were the best, it was my wife’s birthday and they made it so special would 100% recommend to anyone I know, the food was sooo nice as well.

Considering we were getting a great deal anyway they went above and beyond, it's is my other halfs birthday and they really made an effort to treat him to a special evening.

This was a surprise birthday trip that included an overnight stay at the Clermont, and from check-in to check-out it was an exemplar in customer service.

Recently booked a 4 night stay for my wife's birthday.

Renata went above and beyond with her service, even surprising my friend with a cake and candles for her 50th birthday.

The icing on the cake was being served a slice of birthday cake with candle and a happy birthday sang by all the dinners .

They arranged a cake for my daughter for her birthday and it was delicious.

My wife and I love afternoon tea and we booked this for my birthday.

We spoke to her between courses, she was attentive to us at every moment, and at the end she had a very special gesture, she surprised us with a piece of cake and a candle to celebrate my birthday (written in Spanish, as we are from Spain).

The food was excellent as was the service, special mention for Renata who when found out it was my husband’s birthday brought out a slice of chocolate cake on a decorated board with a candle (a lovely touch)   Will definitely return

I came here as a surprise for my birthday - they especially gave us a room at the front with great views and even put some chocolate cake on the table which was a lovely surprise!

We came here so celebrate my daughter’s best friends birthday

We stayed at The Clermont, Charing Cross from 6/19-6/24 for my daughter’s 16th birthday and it was absolutely fantastic!!!

Special highlight was our youngest boys told the foyer staff it was their birthday so they all sang ‘happy birthday’ to them before we left, made our stay a little bit more special!

However, she had checked me into a room above a burger restaurant, next to the hotel lift and a a few yards from a busy traffic junction and my window looked out on a busy pedestrian walkway.

The only extremely minor criticism is the lift is soooo slow!

The only elevator in this wing was out of use during our whole 4 night stay and this was a major inconvenience.

1) elevator was not working, had to carry bags up stairs, no accommodation, 2) air conditioning was not effective for an 80 degree Fahrenheit day.

We returned from dinner one night to get trapped in the lift, after finally getting ourselves back to Ground Floor after many minutes we advised reception who said they knew about the faulty lift.

The centre piece is the eye catching spiral staircase still bearing scars from incendiary bombings also check out   a quirky telephone box by the lifts.

Our only small issue with the room was that we seemed to be a room which was the furthest possible from lifts and stairs etc.

This was a bit worrying in case we would be stuck in the lift in a fire .

but at a new section that you need to take two elevators to reach.

Outside the lift, meant it was noisy with footfall and then at midnight the music from the bars started up.

There were no signs by or in the elevators explaining this complex navigation.

On the downside, the Buckingham Wing is a long way from the hotel entrance (you have to walk down several corridors and take 2 different lifts to get there) and

We were assigned a room in the Buckingham Wing which meant go to elevator on second floor, cross an interior bridge, take another elevator to a different floor then find your room.

but we were never given a better room position and had to take 2 lifts and with the walking involved it took more than 5 minutes to get to and from the room within the hotel.

The hotel is actually spread across 3 buildings connected by a bridge & this can be a little tedious as it means 2 elevator trips and a long walk.

but come on Amba the lift was extremely annoying!!!

The breakfast room was crowded and as with the lifts, insufficient for the size of the hotel.

It is walking distance from the National Gallery, Trafalgar, Picadily, Covent Garden, Soho.

It’s a stone’s throw from the national gallery and great walks along the Thames.

Great table overlooking the Strand, National Gallery and St Martin in the Fields.

You can see Trafalgar Square and the National Gallery from the restaurant!

Service impeccable and great views over strand to Trafalgar Square/National Gallery.

the hotel's loacation is amazing, on top of charing cross station, across the street from the national gallery, trafalgar square, and a quick stroll to the west end, soho and covent garden area.

The National Gallery, Trafalgar Square and other sites are an easy amble.

The view of the National gallery and the famous monument were in sight from the opulent dining room. Bravo.

Thames, Southbank, Trafalgar Square, about 7 nearby tube stations, Leicester Sq, Covent Garden, theatres, 7Dials National Gallery ,Piccadilly Circus and more!

The hotel is situated right in the mix of London, with the National Gallery visible from the restaurant as it’s just across the road!

Ideal for theatreland, National Gallery, Trafalgar Sq, the Thames, Westminster, Buckingham Palace and More.. 
Staff are super friendly and really make your stay memorable.

We first spent a couple of hours in the National Gallery nearby then later, after the free glass of wine they gave us in the bar, walked North

The location was excellent - a stones throw from Trafalger square & national gallery, short walk to London Eye and nice walk from there to the houses of Parliament and big Ben.

The National Gallery is just around the corner.

One minute to Trafalgar square , National Gallery, theaters,museums , shopping, huge selection of restaurants - everything  is walking distance.

The hotel is walking distance to many major sights such as Trafalgar Square, National Gallery, Covent Garden, London Eye, Big Ben, and China Town.

The hotel is ideally situation right next to Trafalgar Square, the National Gallery and other attractions.

We could walk to Trafalgar sq, national gallery, regents st, oxford st, somerset house and covent garden.

This hotel couldn’t be better placed for the national gallery Trafalgar Square or the ENO Adelphi or Garrick theatres.

In the area there are loads of restaurants and museums (national Gallery, Churchill War Rooms Museum etc).

Unfortunately we left an iPhone in the room on departure

Had to call every day for the minibar to be restocked.

The phone number goes to reservations, which is a central number for several hotels, so if reservations is closed - you are out of luck.

I booked for my sister’s wedding anniversary using groupon voucher, as soon as the booking went through, I received a call from Mrs Jackson who works for the hotel restaurant, she assisted me with the booking and made sure that our table for 18 people was reserved and followed up to check if I received all the details on my email.

Had to charge the phone across the room, 4) beds were up by housekeeping without sheets 5) headboard and closet were gouged by some person or animal,  I could forgive one or two of these indiscretions,

I rang them,one payment was our room, one was a pre authorisation

After ringing reception nothing was done about it.

I also don’t expect to have to ring the lobby to ask them to stock the complimentary minibar (which was empty upon arrival other than one bottle of gluten free lager and no bottle opener).

A few onions rings finished off the dish.

This went on for several weeks speaking to Ruben, Anca, Barbara , all apologising and promising non existed call backs, even an email to Neil Gallagher of GLH Hotels was ignored .

On Monday morning it took 4 calls from us to room service and reception to have someone phone us back 30 mins later.

We only realised this when we got on the train and went to change a phone.

although on calling housekeeping to ask they said we didn't qualify for snacks?

but we ending up having to personally ring the credit card company ourselves to try and sort this out.

The furnishings aren't what I would call luxury,

They rang me to tell me when the room was ready and looked after our bags.

When making a reservation, make sure to call the hotel directly.

We enjoyed the excellent desserts, scones and sandwiches which are definitely a treat from a bygone era.

The rooms were modern and clean and restaurant couldn’t have been more child friendly to my 3 and 5 year old granddaughters.

Just had an amazing dinner at the Clermont.

Theatres, restaurants and shopping areas can be reached on foot easily.

..

Its a lovely character old building with high ceiling, specious feel through all the facilities, staircase, bar&restaurant.

We can single out the good service by Cyan at breakfast and same at dinner with the night staff.

but only when needed, everything was topped up regularly too, food was delivered with a smile as well which is always welcome.

The location was perfect for walking to the train and numerous sites and restaurants.

You can walk to Covent garden - nice cafes and restaurants, and walking distance to Trafalgar Square , Big Ben, Buckingham Palace and Westminster.

Large, fresh breakfast selection in beautiful restaurant with wonderful staff, Close to Convent garden, which had many restaurants.

The hotel's rooms are comfortable and generally larger than most European hotels and the onsite restaurant serves a delicious complimentary full service breakfast.

Amazing cocktails tried to try them all so may too choose!!

We had a lovely meal ( Groupon deal set menu with prosecco).

We sat in the glamorous restaurant overlooking the Strand and enjoyed great food and drink.

We were given a very warm welcome on arrival at the restaurant in the Claremont Charing Cross hotel.

We had an excellent meal yesterday at Clermont Hotel, Charing Cross.

We are part way through our stay and are sleeping and eating (breakfast) so well.

Michelle at the front desk & Cyan in the restaurant have been so friendly & helpful.

The hotel bar and restaurant were exceptional and decor elegant and classy.

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