So you get a good view of people dancing and performing from above as if you are seeing it from a gallery :-)) 
Good experience alltogether.

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I am a side arm throw ball coach in sri lanka national cricket team.

I have been staying here for a couple of months now with the Sri Lankan National team and this hotel and its staff have been outstanding.

I made an online order from Cinnamon Grand and I’m delighted to say that the food was absolutely delicious and the delivery was made on time abiding to all national health guidelines.

Great live music with a three piece band.

Beautiful ambiance with relaxing Sinhalese music performed by a live band.

Loved the upbeat music that comes on around 1730.

Good music on the background: Milan who was looking at our table was on the ball to serve us better feeling like home .

Decided to stay till late night in the tea lounge since there was an amazing band playing some soothing music.

Walked into an amazing jazz saturday night.

Also nice environment and calm music feel better experience

Would say Thank you for great service from Andhika, Wasalage, Krishmal, and Dananjaya, that made our dinner more memorable with accompanied by beautiful music and very tasty and spicy tradisional food of Srilanka.

My kids were right on top and amused by lovely background live music.

There was also live Sri Lankan music which was very calming.

Good food, good Ambiance, Variety of food, best place to try Sri Lankan food, love the outdoor setting combined with Sri Lankan music,   value  for money.

And live music also there and there are really good.

People were friendly and music was balanced.

The props and set up resemble a typical village with live classical music and traditional dance.

Best place.relax & gratefull customer service with music its awesome.

The high tea provided by cinnamon grand tea lounge was an amazing spread assisting by friendly staff special thanks to Themini who assist us for a great evening surrounded with a peaceful music, hope to visit back again

Great hang out for family friends🙂we hope to come back..music is great as well..

And in comparison with the buffet restaurant of the Cinnamon hotel in Maldives some food options were quite poor.

The only thing that elevates this hotel from a rating of poor are the fantastic restaurants on site.

We went on a Friday where there was music being played at poor area which was kind of loud.

but the manager duty and room service were humble and apologatic for the delay and poor service.

Overall I felt it was overpriced  and the service was poor.

She was immediately approached by a staff member and asked to leave the area due to her poor dress state and asked not to traverse the public areas again dressed only in swimwear.

The food is mediocre I ordered room service and the pasta tasted awful and the bolognese  sauce had nothing to do with bolognese and everything to do with horrible food I worked as chef in Michelin star restaurants and trust me i know .. the service is slow and  poor quality .

It was poor experience that I received from the point where I had to park the car.

but the poor quality of food brings it way down.

Food was great, fresh and tasty as always.

Wealthy locals come to the buffet for dinner - they know the best place in town and this is it.

It wasa pleasure to having a fabulous dinner at you hotel tonight celebration of my mother's  birthday and food was so delightful and servise was enormous and staff was so friendly.specially Mr Sameera and Meuru gave a wonderful lovely service.so thank you very much for your servise for tonight hope to see you again guys

Thank you

We had a wonderful time when we visited for dinner.

We went to the Plates restaurant for lunch to celebrate hubby's birthday.

The food was amazing, especially the spread at the buffet.

Good food and great customer service by Sanjeewa, Priyanga, Suranga!!!

Fair selection of bites and I enjoyed the grilled chicken with the brown sauce.

The set up is under a huge nuga tree with the traditional Sri Lankan cuisine presented in mud huts to bring in the so called  ‘gami feeling.’ Excellent service by Ashoka, Nilmini, Wasalge  and Dilruk.

The variety and the selection of food was really good.

The food was extremely delicious and mouth watering.

very friendly and accommodative  staff ,Delicious food ever ,Lovely clean rooms,house keeping staff is very efficient,Located in the heart of Colombo, cinnamon Grand is a 5 star hotel with something for everyone.Visit Srilanka Visit Cinnamon Grand

Recently had a sunday brunch at Cinnamon grand plates restaurant and we were offered superb food and service!!

I might add the noodles restaurant and service is fantastic.

Best food and service by the staff members  keerthi, wasalage, nilmini ,Krishmal very nice place good enviment for a family outing I highly recommend nuga gama restaurant cinnom grand hotel there is a peace ful place

Highly recommend food and service in this hotel.

Excellent service and food was so tasty and all delicious and superb customer service by Milan.

The service in the dining realm was also MUCH better than all the rest of the staff I interacted with across the board.

Food and service was exceptional as always.

but the warm service that makes a restaurant stand out from the rest and, these guys do a great job!

Service was great at the restaurant and everywhere else.

So so reasonable in price, mouth watering food and service that is so personalised! !

high tea the service was great and the food tasted really good and the person who served (Milan ) did a great job I would love to visit back again !!!

All arrangements are done properly and nicely , Good service and tasty meals.

It was amazing experience both food and the service.

Gave us a great service and food was amazing.

After same times back we came to Noodle Restaurant with my family to have Lunch😊 
As usual  they are service and food were excellent .

The food was great and the service we got from the staff was amazing.

The food service and genuine care shown has been one of the best that I have experienced.

When we called the hotel the receptionist didn’t even listen to what we had to say which was extremely rude!!

The lady at the front desk was very rude (at least until she realised that we were in-house guests) and when approached for help gave me the impression that she had better things to do.

Once i walking to the entrance there was one wearing the black blazor i smiled he was so rude as well no smile from him like if i was walking to his hotel

the staff Mr. Asanka Fernando always in the hotel lobby,i think he maybe is a manager,but his attitude was terribly bad ,he speaked to the guests very loud and very rude.

This was not nice and I thought that was rude, as if we were kids staying past our bedtime.

but - even worse - that the concierge was so rude and totally unhelpful.. On my return to Colombo (NOT staying at the Cinnamon Grand) I complained about the incident to a manager called Davina, who lamely said she'd look into it.

The staff is rude and will try to cheat you.

Excellent atmosphere and friendly service.

The rooms are excellent, the service is excellent and the pool is fabulous.

Nice ambience to have a peaceful meal.Good service provided by Meuru and Sameera.

Really nice High Tea spread, and excellent service by Milan who took care of us.

Excellent service by the team and especially Ruvinie, such a pleasant young lady, going the extra mile to make a memorable outing for the birthday boy.

The customer service is the best I've had compared to anywhere else in the world.

Plus Lolitha and Ishara gave us a really great service as well .

We had a amazing customer service from milan 
Thank you so much for your great service.

Friendly service from Miuru, Sameera and Lakshan.

Specially, Very friendly service by miyuru and sameera.

The cleanliness and the service was exceptional.

Our server Milan's service was very friendly and nice.We had a great time.

Excellent service and good food…thank you Lakshitha for your gray hospitality …we loved the photo shoot..you went out of the way take these pictures…all other staff were also amazing…we are stuffed with all your delicious scrumptious food..

but not overpowering - and it is representative of Sri Lankan cooking.

Slight odor in the hall on the 7th floor that needs to be addressed.

One thing to note, though, specially for non smokers, like myself!

However, some guests smokes in their rooms and it  can smell the entire hallway.

As per local regulations smoking is not permitted in confined areas.

The whole purpose of food being served to us is defeated when guests are walking around, mask-less, and breathing onto the food and even handling the utensils themselves when no one’s looking.

Only disappointment was the Christmas Night Dinner on Nuga Gama, Plates and the Cutleries were un-clean and the smell came from Cashew Curry wasn’t good at all.

Rooms for children smelled of cigar smoke.

Lots of different shisha flavors, tobacco and non tobacco.

Hope they do something about it because as a non-smoker, I found the smell not very pleasant.

The main area that represents an "authentic English pub" is given over to the smoking area so those who do not smoke are seated in what is effectively a corridor and an ante-room - and the smoke is all pervading.

I didn't like the first room we had (508) as it seemed very musty smelling and almost damp.

Rooms were a bit outdated and smelled a bit funny, probably from the moisture.

I had a shocking experienced when I was hosting two friends for lunch this afternoon, one of my friends discovered a worm in my Laksa noodles in the Noodles Restaurant (2nd January 2019), pictures are below
 It is rather disgusting to note that a Five Star Hotel has fails to maintain hygienic standards, especially in food served, of a high degree as expected.

The room smelled musty, and was outdated.

It stinks and it looks more like a public toilet.

but there was a damp, mildewy odor in there for the duration of our stay.

The interior of the hotel has a dull, old look to it and reeks of a weird smell.

He is very professional and attentive to all the guests and always has a special smile which gives us a feeling of home from home.

Milan was very helpful and made sure that we were comfortable during our stay.

Special shout out to Milan for his excellent service he was very helpful, polite and friendly.

Went the extra mile by arranging for extra vegetarian items for my mother.

Dilara was absolutely amazing and definitely an asset to your restaurant.

Milan and Sadeepa served us very well and they were attentive and efficient.

Very helpful and friendly trainers available anytime we need.

The front desk staff were exceptional, and we would like to thank Samantha, Neeluja, and Nabeel especially for making us feel welcome.

Thank you your kind corporation Mr Anuradha & Pubudu ♥️🤟🏻

very pleasing and friendly staff led by Mr Mangala who was very warm.

The happy hour is excellent and the bartender Rajuu is extremely knowledgeable!

He is so kind and helpful in every language so happy to me met them and sri lanka is the best country to visit and enjoy your vacation

They are polite, saying good morning with sincere smile.

Mr. Lolitha and Mr. Hasith were extremely warm and helpful to suggest us with the best of the menues.

Wonderful stay at cinnamon grand hotel.rooms are very comfortable nice view and friendly staff 
Housekeeping staffs are very friendly and very active people they clean my room neat and tidy i like to thank Jagath,Arshad,supervisor Niluka and

Would love to come back again for the food and their great hospitality!

It was a lovely experience to both of us and undoubtedly I would visit this place again.

Cinnamon Grand High Tea is a great experience.

Thanks to Milan & team for accommodating us with great hospitality throughout the high tea.

Honestly the best Buffet  in Colombo
We enjoy food and great hospitality to the maximum.

It was a really good experience, really enjoyed it, keep up the good work, will definitely come back again for this wonderful atmosphere and amazing food, thank you for having us and for keeping us entertained

Special thanks goes to Trevin and the cordial crew for the best services of hospitality!

It’s been over two weeks now since we got back filled with the warmth of memories and hospitality of tge inly hotel in Sri Lanka colimbo that we truly call home.

My first experience with Cinnamon Grand Flavours food delivery was exceptional, from the first call to confirmation of recipe of order.

This is excellent high tea experience In cinaman grand Hotel.

It was a better experience and Mr. Milan gave us a good service.

Cinnamon Grand Colombo

poor

rude

smell

restaurant

National

Gallery

staff

service

staying experience

music

restaurant service

We chose a resort on the ocean based on the pictures in their gallery that are not a representation of what’s available!!

There is a $5 US dollars one-time fee since the ocean reef area is part of a national park.

Free paddle boards and kayaks for use, just the $3 fee pp for the ocean national park federation.

Guys, you need to understand the hotel is located on a National park for Mexico which is a coral reef and protected area.

Visited this hotel in September until oct, wow we had an amazing holiday.

Thank you for making our holiday very special!!

I went with my boyfriend for a little vacation before baby ( 3/4 month’s pregnant) 
The resort was absolutely beautiful.

Diamond Club:
I wanted to touch on this as before our holiday it was a little unclear what the differences were from a standard/ diamond club/ hideaway stay.

We also loved the gym, very well equipped - I got there 5 days out of 7 during the vacation - that has never happened before on vacation.

This was the best aquafit class Gabby is aswome, she have a lot of energy, and she dance great, she make a go job👍🏼👍🏼👍🏼

We will take all her classes, and enjoy de gym on this vacation, we going to dance zumba tomorrow..

Marco is an amazing trainer and I will be attending every class he is doing whilst I am on holidays.

My mom and I came to this hotel for a vacation, and got very lucky to have Eleazar as our guide when we got there.

Thanks x all the fitness staff ( Carlos, Marco , astrid y gaby x make me this vacations so incredible.

Enjoyed the fitness center, kick boxing class and aqua spinning class during our vacation.

At the start of the holiday it was fairly quiet so we felt we could actually relax and take our time to go to breakfast and then out to the pool and find somewhere to sit.

Can not fault this hotel, yes needed painted and repaired in small areas and they were doing all this in bits when we left, all staff were amazing and friendly from Jose at the DC pool and Alejandro ( i think was his name he went on vacation after 1st week)

Was a good price for 2 weeks and had a great holiday.

Special shout out to Yeni, Gorreti, all the bar staff near the splash pool & vibe team situated there and the best of all for me Pedro who worked in the buffet and then sports bar on an evening he really went above and beyond for us all holiday!!

but it was clearing towards the end of our Holiday,I really Enjoyed the Beach Bar had a great laugh with Uriel and Fermin Brilliant Cocktails they Made really enjoyed a Caribbean Sunrise for Breakfast,you could take your snacks from Nibbles to the beach bar and eat there.would we go back definitely Thank You All At The Royalton Gracias

We are just back from having a lovely holiday at the hotel and meet some lovely people and made friends with them.

The ppl who made it worth it was my family and meeting ppl on vacation.

A holiday is what you make it and we really enjoyed ours .

The trip so far is amazing
All spent in the gym and the team are very helpful and attentive to the family 
Gabby
Astrid
Marco 

We enjoyed all the bars and restaurant we enjoyed the shows and the kids enjoyed the pool parties 
……………………………………………………………………..

Gustavo the absolute best entertainer in the Royalton 
Gives 100% to all of his guest absolutely amazing, very helpful very friendly can not do enough for all guests fantastic personality great with the kids and adults xxx

Our kids absolutely loved the nightlife, the place was hopping - even the parents got into it.

There was so much entertainment for my children,  for my fiance and I.

Also the guys at the swimming pool bar (can't remember the name, the swim up bar next to the kiddy pool) were fantastic!!

The entertainment girls were very friendly

Shows every single night for both kids and adults.

We saw baby sea turtles on the beach near the hotel which was absolutely magical, we had so much fun there and met lots of lovely people so it was a great trip,

my kids were scared, crying and as a mom, I was very powerless because I was feeling the same.

I would recommend this resort to anybody with adults & kids!

the resort staff  Leonardo were doing a great job making sure all baby turtles properly taking care of !

The hotel is massive, with four different sections, kids, main, diamond and hideaway.

And he was such an amazing wedding so we thought let’s bring him our kids !!!

My little boy loved it and learnt to swim under water which he couldn't do before this holiday.

We elected to have most of our food in the well stocked fresh buffet and the personal touch from particular waiter Moisis Morono stood out.My son loved him and could stop talking about him!

Hard worker and brilliant customer service, made us laugh, great personality and great with our son!

Can’t wait to go back with the kids as it is also super kid friendly.

We done the royalton fitness in the pool with Astrid she was great fun.

Done an amazing first time experience doing aqua fitness class with them in the pool felt so refeshed and alive afterwards defo recommended doing fitness classes!

Go straight to his pool bar and he'll guide you to anything and anywhere you need to go!

We often saw him by the pool in the day and he would ask us for any requests we had.

The attention we received while by the pools and seating areas was exceptional!

but in general to rest I highly recommend it, all the staff is very friendly; my waiter was samy escobar at the pool, always attentive and helpful; Thank you all!

The beach was nice except for one day it was very weedy and good luck getting a bed at the pool, they were spoken for at 7am.

Eddie, the bartender by the main pool was amazing
Orlando, in the marche restaurant great
Gabby in the gym was amazing 
Housekeeper for my room was amazing

The only thing that made my stay pleasant was Yeni, Uriel and Guillermo from the bar and pool area.

We ended up staying at the pools only, which was fine,

I paid extra thinking I would get the rooftop plunge pool.

During the day when you can jump in thr pool the heat and hunidity is great.

the swimming pools were very sandy and missing lots of tiles.

The service by the pool was exceptionally.

Amazing resort, had a blast by the pool with the vibe team especially Mahui, Marisol & Goretti!

We wanted to upgrade to diamond club paid 900 dollars for the pleasure only to be roomless for the day and to be told we only have lounge access and nothing else, when trying to talk to reception she did not want to hear it.

This added 5-10% to the cost of our vacation, and this was something we had never experienced at the Paradisus.

We had paid a lot of money for this 'luxury' hotel and were very disappointed by the lack of good service.

I told him I could have paid less money and gotten the swim out for what I paid for this room and the refrigerator was leaking water all over the floor.

For me, Mexico has inherited a tipping culture which I feel is unacceptable in an all inclusive resort, as the staff are incentivised by certain individuals to provide a service we have already paid for and ignore those that are not willing to do so.

Pls avoid  this resort.Since we arrived they said ohh you are all diamond than they said oh no sorry you have to pay an additional $1000.

We did not expect for the little extra we paid how much better the room would be, the jacuzzi was brilliant, the issue I had with this room

We paid nearly £7000 for two weeks here, don’t waste your money we were desperate to come home.

We paid extra money to not be inconvenienced.

Carribbean restaurant gave an evening menu to my wife and a lunchtime one to me, I asked for a glass of house red, was told they had run out yet curiously all of the bottles costing 30 plus dollars were available, hmm.

Shop is expensive
Everything in the shop is quite pricey.

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