but said they had an issue refunding the credit card and therefore requested bank details (which were supplied).

They charge 30 Euros for this dangerous service that can actually deeply damage your car.

It turned up 7 hours later, opened and served to my friends without me even being present, then it was charged to my room.

A quite excessive charge for what could simply be a goodwill gesture.

But then tried to charge me 24€ to send it; scrambled eggs at breakfast not very nice

but i was charged 42 Euros for two gin and tonics (chose a cheap gin as well).

The extra charge of € 23, = a person for scrambled eggs made of egg powder, burned bacon, cold eggs in the water and bad coffee served didn’t fit our expectations in this class of hotel.

The only downside is that we were overcharged by upwards of €100 at checkout.

but when i did the checkouts , they have charged us €46 euros per day extra!

Check out ok, only had to ask the Hotel to remove the high speed internet charge.

(The only reason not to allocate 5 stars to this lovely hotel is that the breakfast, for which there is an additional charge, was very uninspired - pre-cooked scrambled eggs in a warmer are not what one expects of a 5* property - grab a coffee in your room and go out for breakfast!)

Bit surprised to be charged E60 for the privilege!

We have never experienced that at Marriott properties, so it was an unexpected additional charge.

On the second day, both of our room cards didn't work due to no fault of our own.

It turned out that the system needed repair and we weren't charged for it when we checked out, which was generous and right,

I suppose it should have since I was billed 8 EUR for that coffee.

but have read from other reviews that the hotel charges €25 entry fee for the pool, there is no gym here disappointingly.

However, what was EXTRAORDINARY about this hotel, and the reason for the average award, was that the swimming pool entry was charged at 25e per person.

I am a big Marriott fan - I was for a time, when I was working, a Platinum Rewards Card holder -

I'm not sure why hotels of this calibre seek to rip you off with their wifi charges.

Staff is friendly , courteous, and professional.

The entire staff was friendly and professional.

The housekeeping was excellent and the front desk staff was very friendly and helpful.

The service was great - very attentive, friendly, kind staff.

Lovely staff - really friendly and helpful. There is also a pool which is fab (although limited times for children to use - which is perfect for those without, not so much for us!)

Wonderful breakfast, staff friendly and helpful 
Pool lovely (needs signs to instruct on how to use spa jets)

Just ok points 
Front reception staff sometimes approachable.

who helped us a lot and was super kind and friendly.

The spa was clean and the staff friendly and the pool, warm with plenty of towels.

The staff are friendly and attentive with expert knowledge of the dishes they supply.

The staff were very friendly and chatty (I speak French,

The staff, particularly the reception desk staff were outstanding; friendly, accommodating and effective.

Service staff are friendly and helpful, rooms are gorgeous.

Great staff extremely helpful and friendly.

Friendly and helpful staff
Lovely swimming pool/ steam room

Across the hotel all the staff were very professional, friendly and efficient.

I loved so much about this place: a unique collection of historic buildings, with lovely rooms and friendly service.

The staff were friendly and efficient in their service.

Finally the staff, everyone we came in to contact with were, friendly professional and willing to help in any way they could.

A well recommended premium hotel with a friendly team.

We paid quite a lot for it - perhaps heightened demand because of the World Cup.

If we were unable to attend for any other reason, the costs would obviously be borne by us.

Reasonably priced and not overly expensive either.

Could not turn on heat
- No top sheet on bed
- Audrey at the front desk: Hospitality, the art of making people feel comfortable, probably isn't for you
- A coke from the mini-bar costs $9

but not outstanding and rather expensive for Lille standards, although it would have been far more expensive in Paris.

though I think the treatments were a bit overpriced.

but 30 Euro per night to park is expensive.

Not cheap, at around Euro 340 for a superior room for a night,

though the bar prices are a little eye watering.

The only problem I would have was the high price of breakfast especially for what was available, I would not have had breakfast if I didn't get it automatically.

First they denied having it, then when I offered to pay the postage to send it to me they said they'd found it.

The bar prices are expensive and the choice of background music is twee - Frank Sinatra singing “I’m getting married in the morning”.

The price of a beer in the lounge is ridiculous.

The parking was an extra € 30, = and the dog cost us an extra € 25, =.

We would tend to agree the bar prices are rather expensive

They knocked off one of the breakfast costs, which I guess was something.

Good things.-
Reception staff
Cleanliness
Breakfasts 
Housekeeping. Bathroom.

We stayed for one night and found the property to be exactly as described with lovely spacious rooms, an excellent breakfast and helpful staff.

Gaspard the concierge went above and beyond for our family.

Mani and Borja at the desk as real MVP’s.

They were very helpful and went beyond their policy to accommodate my situation.

Upon check in we were greeted by “Gaspard”, he showed us to our suite and was very helpful.

Service was wonderful, so attentive and helpful.

The lovely staff at the front desk (Thomas and Anne-Sophie) greeted us and

We were given a lovely huge suite in the eaves of the hotel, the service was excellent with staff very helpful.

L'Hermitage Gantois, Autograph Collection

price

creditcard

Paid private parking nearby

Free High Speed Internet (WiFi)

Pool

Nice hotel, round windows make the building easy to find, nice decor, friendly reception, they gave us a map and tips for the city and kept our luggage after checkout.

Sotiros on reception was amazing - so friendly and knowledgeable.

To summarise, this is an original friendly hotel in a great location and with great staff - they just need a better lift contract to save the reception teams' backs!

Staff all very friendly and accommodating, speaking perfect English (which helped me a lot as a non-French speaking guest).

The evening bar was very clean and friendly.

The Why hotel was in a fantastic location with friendly, welcoming staff who go above and beyond to help.

They are all really friendly and welcoming.

All of the staff we met were friendly and helpful.

Friendly staff, beautifully designed and outfitted rooms, great proximity to the historic centre and wonderful restaurant recommendations by the desk staff.

Reception staff is not that friendly and will make keep you in the wait without any problem.

Hotel staff were friendly and bar staff were excellent.

Rooms are spacious, staff is friendly and amazing amenities such as robes, slippers, free mini bar, Nespresso, etc..

Staff very very friendly, especially when you do not speak the language very well !!!

All the staff are very friendly and helpful , special mention to Alexis.

It’s a really nice hotel with excellent friendly staff.

I found all staff to be very friendly and helpful.

Thank you so much x

Car park - not the best car park, really smells of urine!

The shower water wouldn’t drain away which meant we had to keep stopping the shower otherwise it overflowed onto the bathroom floor.

This means (as a non smoker) it’s very unpleasant to be in or near the restaurant and therefore it also drifts into the reception area too.

Have read recent reviews which talk about a sewerage kind of smell , and yes we smelt it outside (certainly not inside)

Entire lobby/breakfast area smelled like cigarettes.

I also felt that they have changed their toiletries to cheaper brand very strong smelling honey fragrance not the l'occitan ones they used to use.

The music and outside smoking area were constantly noisy until around 2am and as the aircon was not working we had no choice

The smell can be found all over the city centre.

Previous reviewers mentioned the smell of drains in the lift.

The smell did also seep into the roo a little - not great.

Fortunately the smell did not extend to the room!

The smell was awful, and the taste even worse.

In addition, they have a covered patio as well where you can take breakfast as well as a seating area in front of the hotel where people can take a drink or smoke.

The sausages were rock hard, the croissants had a stale taste to them as if they had been left out for a long time.

but quite nicely done out with features such as a bath with LED edge illumination, hair dryer and an unusual basin with no plug hole but a flat surface sloping gently away to a drainage channel at the rear.

However the smell was not evident inside the hotel.

The bathroom was design led rather than practical, the side of the bath was very high and there was no shower curtain/screen so the water ran onto the floor, hence the skirting boards were rotting, the sink had no plug or anyway to retain water.The minibar didnt work and we reported this every day, also one bedside light didnt work and wasnt fixed during our stay.

Trash blowing around the streets with the smell of sewage.

This was constantly refilled each morning and staff are there to help as well.

The staff didn’t hesitate to give us the things we requested and were very accommodating.

Great location and an absolutely great staff.

There was a question mark on the suitcase table (see picture)

The Why Hotel & Bar are fantastic due to the Welcoming & Friendly Staff and then the Location, Location, Location!

All the staff were very helpful and spoke perfect English for us and were happy to make recommendations of things to do and nice restaurants for dinner.

Julien took very good care of us and provided a different room without question.

Staff were very helpful and put up with my very limited French.

Relaxed and really helpful staff, lovely breakfast given the price and really like the scheme to get a free drink if you forego housekeeping as well as the eco-friendly toiletries.

Clean room, good breakfast choices and very helpful staff in both reception and dining room.

Staff are very helpful and recommended and booked two great restaurants.

The receptionist gave good recommendations for food (restaurant BABE in the same building was fantastic).

The comfort, cleanliness and gentleness of staff are well above the standard.

The receptionists were VERY nice and helpful.

Best Western Premier Why Hotel

smell

Fitness Center with Gym / Workout Room

Staff were friendly, nothing to complain about!

All encountered, reception, cleaning team, breakfast staff and bar were all extremely friendly,welcoming and helpful.

The booking in process was quick and easy with friendly, welcoming staff.

On arrival reception staff were friendly and check-in was smooth as I had checked-in online.

the staff were pleasant, friendly and helpful.

Friendly helpful staff this hotel.We had a clean and pleasant standard room with a spacious bathroom and comfortable beds.

We found some lovely places to eat and drink and everyone was very friendly.

This is an enchanting hotel, which has kept some of its original features (wonderful staircase - lift to all floors if required)
Great professional, friendly & helpful staff
Great breakfast selection - the best I have ever seen
I would not want to stay anywhere else in Lille

I always consulted the staff at the reception about shopping and they were very friendly and patient when giving suggestions.

Staff were very friendly and even allowed us to check in early.

We had a great stay, hotel was modern and nice interior design, and staff very helpful and friendly.

The staff were very friendly and helpful - and gave us maps to help us find our way around.

However, the rooms are small and during hot weather, the airconditioning struggles to work.

Ugly, tiny room with no view
Unprofessional service
No welcome treat in the room, no welcome message, no gold member standard upheld.

The room was so small that I felt a bit claustrophobic.

I travelled solo and got a very small room with double bed.

The room was very small, the curtain was hanging off the track, tiny wardrobe space, with just a couple of hangers, housekeeping did provide me with more, sadly no space to hang everything up!

even though the room we had was quite small.

People on here say the rooms are small. .

While the hotel is in an enviable location, the rooms are quite small.

The room was small, the bed was 'springy' and uncomfortable.

Fantastic hotel with brilliant breakfast fast check in great decor fantastic view from room large bathroom good shower great hairdryer large fridge safe loads of charging points comfy bed could find no faults whatsoever bar area was warm and welcoming very close to bars and restaurants and grand place

On arrival the staff were absolutely amazing and so welcoming and accomodating.

but most importantly absolutely lovely staff!

Finally, and most importantly, the staff were TERRIFIC, at reception and at kitchen and housekeeping level.

The staff are also extremely helpful and kind.

At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room.

Rooms are large and very comfortable, the buffet very generous and the staff always very helpfull!

Would give a shout out to Hugo in reception who was very informative and helpful during our stay

Arrived late on a Sunday evening and was checked in quickly by the night staff.

While everyone was warm and available, I have to highlight some 'superstars': Sofian (F&B), Marion (Reception), Juliana and Natalie (Housekeeping).

Helpful reception staff with providing a map and suggestions.

Mercure Lille Centre Grand Place

small room

Paid public parking nearby

Bar / lounge

Room heating was not manageable and window was a challenge to open.

Coffee machine and airconditioning were broken.

It was also very warm and as the room we had wasn't air conditioned it was a little uncomfortable despite a fan.

It has a glass roof over the main areas yet no air conditioning!

Once it was on, it certainly cooled the room down.

heater is the rooms, minibar not for free.

This means that the hotel is very hot when the sun shines and there are many fans dotted around

The AC didn't work after the first day, fortunately, the weather cooled off at night.

but too stuffy to be inside the bar area.

I traveled with my Mother who is blind in one eye and on being shown an interior room which was small and dark and very humid we were moved to an exterior room that was much better.

Rooms are clean, dark due to the small monastery windows and have no air conditioning.

This heat is passed onto the inward facing rooms and whilst we cooled our rooms down with the air conditioning we had to turn it off when trying to sleep due to its slight noise .The residual heat from the central area then heats the room back up again and it made our sleep difficult.

though large, also lacked convenient shelving space and the towels had to dry above a cold and very basic radiator – no towel radiator.

Room had no drawer units for clothes which I thought a bit odd for a 4*

In our room, the safe didn’t work; the shower over the bath and under the eaves is difficult for the petite to step into and for the tall to stand under; there was no air-con,

however when we arrived in the room I was a little disappointed; it was rather small, the furnishings were tired and there was no air conditioning (much needed on a warm day).

Room i had was on 3rd floor attic and was quite small, no air con,

Gréât location, Lovely breakfast and very friendly staff.

Incredibly friendly and efficient staff are making up for it for sure

Nothing is too much trouble and they are extremely helpful and friendly.

Nice hotel, very good setting, friendly, good breakfast, private parking 

Very friendly staff  , splendid breakfast  , large rooms  , parking, live piano music, a room with a view at the quai  , just minutes away from museums, grand place  , and fishtons , a novel restaurant in the rue des bouchers

This is an old convent that is beautifully converted to a hotel with great rooms, a delicious breakfast, and friendly staff.

The people are friendly and you will be tempted with chocolates and sweets made locally.

Staff were very friendly and attentive remembering our name when greeting us.

Room was huge and very clean and staff were very friendly.

The staff were friendly when we encountered them and they happily kept hold of our suitcases while we waited for a late train.

Staff friendly and caters for all our needs, the food in the restaurant first class.

There is a fantastic bar restaurant area with friendly attentive staff.

Check in was painless and the staff were friendly and efficient.

But the rate on my third day was €400, pretty much double the rate for the first night.

Should not have to do this in a hotel charge premium prices for the rugby.

Only the prices at the bar are very expensive
We will come back .

Costs of services where to high for what was offered.

Could not provide an efficient service during the braderie and put a disco in the courtyard which is not conducive when you are trying to sleep and have paid a lot of money for the room!

but it could be the going rates for hotel parking these days.

We had a rental car and parked at the hotel for a significant parking fee after finding our way through a maze of one-way streets to get there; much easier to reach on foot.

The bar and restaurant are good if a little overpriced

Considering the room rates at the hotel are around €300 a night I'm glad we got it for less than £100 as I would have been very disappointed at full price.

but at 140 euro plus drinks we felt was expensive.

Food was appalling, lift out of action, drinks extremely expensive.

€22 for a cold continental offering seems out of all proportion to the price of the dinner.

We also felt that the menu was rather limited and also quite expensive as is breakfast which is in addition to the cost of the room (€19).

On our limited budget it was too expensive to eat and drink in the hotel every night,

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