Reception staff were helpful and friendly at all times.

Very friendly staff, clean and spacious rooms with a small

The breakfast was good and the lobby pleasant and the staff friendly.

Staff friendly upon arrival and upon leaving.

I can totally recommend this hotel because the hotel is clean and the staff is friendly and it serves definitely the purpose of going there for business purposes next time I will always stay at this hotel in case the price is right

The reception staff were friendly and helpful, the small and friendly lobby was well equipped with a bar and free table football and an electronic game table.

Staff was very friendly and breakfast was well organized.

Very functional rooms for a family, good breakfast, nice bar, friendly and helpful staff.

In addition to friendly guest service, the hotel delivered on all the other basics: cleanliness, competent housekeeping, comfortable bedding, (more than) sufficient supply of towels, good air temperature management (with operable windows for fresh air), negligible noise levels, adequate lighting management, free strong wifi, good water pressure and temperature controls in the bathroom, and adequate toilet pressure.

During the night one of the kids got sick and the night staff was very helpful and friendly.

The staff on the whole were very friendly and helpful.

The staff were very helpful and friendly.

Staff is genuinely friendly,  very nice young people.

The staff we very friendly and helpful every time we spoke to them.

The staff was friendly and helpful, breakfast was enjoyable, and it was close to any number of great shops and restaurants.

although during the day there is a nearby shopping centre.

The location is great and a 10 min walk gets you to the shopping centre and the central part of the city.

Being literally  opposite  train station and a massive shopping centre it was nonstop noise.

parking is a bit steep at 27 euros/day town centre 10 mins walk big shopping centre 2 mins away connected to train station

Easy walk to shopping centre and old town.

The new station and attached shopping centre in Lille is not wearing well.

A c10min walk into the centre of town and about 5mins walk to the Euralille shopping centre (with a huge Carrefour, and a couple of restaurants both open until 10pm).

although there was no noise - and 5 mins feom a shopping centre which offers various eating options.

The location cannot be beat, and the nearby shopping centre offers many fast food takeway and self-catering options.

Average hotel, big rooms, next to train station and shopping centre.

Also, it's position is very convenient and is near a shopping centre and the Eurotunnel.

Hotel was great - was ideally located for Lille Europe station, and close to the large shopping centre.

Ten minute walk to large indoor shopping centre.

Very convenient for Lille Europe station and shopping centre as well as centre of Lille.

Great location for eurostar which was right on the doorstep, shopping centre and large supermarket 5 mins walk with the main town centre a 10 mins walk.

But it is also conveniently close to the Lille Europe shopping center with shops and food options.

Very close to Eurostar station and shopping centre.

Walk over the bridge and in a few minutes on your left there is a big shopping centre.

For those that like shopping it is very close to the newly opened Euralille shopping centre.

Very fast wifi, microwave oven and refrigerator, spacious room, next to the Eurostar station, and on the other side of the station a large shopping center including fast-food restaurants and a huge supermarket with good beer and food selection.

The toilet no bleach down and had to use my hand wipes to clean toilet.

The floor was dirty and the bathroom had an unpleasant smell.

The bath was burn by a cigar or looks like.

The toilet was in a separate cubicle, which was smelly.

Weird smell in the corridor, couldn’t quite place what the smell was though.

Bear with me here: the breakfast is dull, the views are of a dual carriageway, there are cigarette burns on the bath and weird stains on the curtains, one tea bag between four people,

but mostly because of the smell. Disgusting!

although the bathrooms are a bit prefabricated and bath had a cigarette burn on it.

not a quiet room.breakfast on both days when we went down was a shambles,accepting there were a large number of Canadian tourists who were over for war commerations the breakfast area resembled a battlefield,we had to ask for orange juice,bowls,cutlery,bread,meat everything needed replenishing and nobody seemed to be monitoring when things were running low,tables dirty and not cleared quick enough,cereal and other debris on the floor,overall a shabby experience.I have stayed in other novotels and the experience has been nowhere near as poor as this!!!! !

The toilet is seperate, which we were relieved as there was a strong smell of urine.

but the truly disgusting smell was too much to bare.

although there was a smell of stale cigarettes in my room and cigarette burns on the toilet sink (room 1001)

never tried the breakfast as there is a massive supermarket in the shopping centre nearby.

On the other hand the rooms have no separation, the furniture is very cheap, the rooms smell bad and the hallway like vomit.

Being American, I forgot to confirm we wanted a no smoking room

It must have been broken for some time as that would explain the stench!

The first room we got was not  what we booked and smelled heavily of smoke

The receptionist said you were in your room.

but small for four people, helpful receptionists and very tasty breakfast.

Stayed for 5 days for a professional trip.

In reception seating areas and bar
Guest Rooms – Mine was exceedingly spacious with separate dining/seating and sleeping areas.

The cleaning staff could have done a better job.

We arrived quite early yet the staff was able to assign a room right away which was much appreciated.

The check-in and check-out are via internet zo Arriva as well as depart were efficient.

A good room size, comfy bed, and a large cafe/bar area near reception to wait for the Eurostar train back home.

The staff were very welcoming, helpful and spoke good English.

The perfect location across from the Lille Europe train station (there are two in Lille, just next to each other) and the stylish lobby & bar makes this a welcoming place to stay in the center.

but ok and there is a small reception area with seats and a bar.

Altogether,  the staff was polite and helpful, and we enjoyed our stay at the hotel.

Event thought the staff was nice , 4 stars are really really a lot for this hotel.

This is an extremely well placed hotel, right next to Lille Europe station, and about 10-15 minutes walk to the Grand Place.

The suite was a good size for 2 adults and 2 teenage children and it was ideally placed beside Lille Europe and a 5 minute walk to Lille Flanders rail stations.

Facilities: Breakfast was simple and there were little touches like make your own egg station which does add value.

Location and Access – The hotel is only a few steps away from the main SNCF/Eurostar Lille Europe station with fast connections to London and the whole of France and elsewhere in Europe.

It's literally across the street from Lille Europe station.

Very easy access to both train stations and Westfield Euralille is a matter of minutes walk away.

Good location at the Lille station. Europe.

The hotel is in a perfect spot, opposite the Eurostar station and a short walking distance to the City centre and shops.

There’s a substantial mall attached to the station.

Situated just next to the TGV station of Lille.

The hotel is right next to the station which made it very easy with our cases.

Situated across the road from Lille Europe station, this hotel is well situated both for train travel and the Lille Metro.

The location is ok, right next to the station and the freeway.

We stayed here for one night and came by train, the hotel is right next to one of the big train stations.

Soundproofing of the windows is not great, take earplugs if you're a light sleeper, thankfully the station across the road is closed at night and therefore quiet.

The hotel is one zebra crossing from the Lille Europe station and it has a baggage room.

The hotel was next to the station, shopping mall and center of the city.

It is literally across the road from the Eurostar station.

The hotel is literally 40 steps from the Eurostar station so perfect if that's how you're travelling.

The location is good for catching the Eurostar in the morning - literally next door to the station.

Outside there is Flixbus and thd train station that is very convenient to travel in other cities!! !

Location: Central Lille, literally in front of train station and Westfield.

The hotel is just next to the Lille Europe (not Lille Flandres) train station, so it is much easier for us who arrived late at night in Lille.

Efficient hotel close to the railway station and highway.

It’s right next to the (international) train station - where Eurostar goes from, and only 15m from the stunning old town.

Plus:
-location (near a beautiful and large shopping mall, walking distance to the city center and train station.

With two sets of double glazed windows, my room was silent, despite a highway right outside, and a busy train station on the other side.

The location is ideal as it is accross the road from the train station -

Adjacent to the Lille Europe high-speed train station (and additional 3-minute walk to the regular main train station), this is a great hotel if you are on business and really need to get work done.

This hotel is very close to the Lille Europe train station,

It is located just across the street from the train station Lille Europe with the adjoining car park and rental car facilities.

It was placed right beside the main railway station and opposite a bus stop.

Parking is in the train station garage under the hotel.

The location is excellent; you can't get much closer to the train station, and with a 5-month old this was music to our ears!

As we came by TGV train from Paris, it was super easy for us to get to that hotel straight from the Lille Europe train station (you literally climb up the stairs to get there).

The location is incredible, it is right next to the main train station.

Although it's an aparthotel there wasn't any crockery or cutlery at all in the room.

but did not have any cutlery, cups or plates (just a paper cup).

however there is no cutlery or plates or china cups.

There are no plates, cutlery nothing at all.

the most "impressing" is plactic plates insread of real that they reuse for many times (but its throw away plates!

The roles were wet from being placed when warm on a plastic tray, there are plastic glasses for juice etc no real glasses, plastic plates, no bread, staff did not manage to keep up with knives and forks.

Provisions are available at nearby Carrefour, or the hotel usually has a very small number of chilled dishes available in the chiller cabinet in the reception area.

I was helped by Fabian (sorry if the spelling is wrong) at the reception, without whom we would lose countless chances to try the local dishes (French or foreign) and to explore the small city.

Stay just one night on a coach trip of 23 .For dinner there watery gravy .under cooked chicken , followed by cold thin custard over a small knob of chocolate cake ( I think that's what it was ) As i do not eat meat I ask for a plate of veg and was give an egg /instant mash potato /half burnt tomato.Water was left in a bottle on table and bread rolls needed a saw to cut them !Most of the food was left on the plates.Oddly breakfast was good with plenty of choice.The rooms had a kettle so could make tea/coffee.Plus the bedroom was roomy

However there is no cutlery or plates which didn't matter for a one night stay,

On the downside, the hotel only provides paper cups which fall apart after a couple of uses, and alternated between a skinny plastic stick and a wooden paddle for use as a spoon.

No bread, no milk, no coffee, no cutlery, no plates.

As others have mentioned, a tiny microwave does not equal a kitchen, especially when plates, cups and cutlery are not supplied.

but no cutlery or dishes if you want to zap and eat food in your room - small fridge too
Ok internet.

but you can heat up simple meals (sold in lobby, where you can also purchase a plastic cutlery set).

but no plates or cutlery so you'd have to get those yourself.

Novotel Suites Lille Europe hotel

smell

utensil

station

shopping center

train-station

Nice hotel, round windows make the building easy to find, nice decor, friendly reception, they gave us a map and tips for the city and kept our luggage after checkout.

Sotiros on reception was amazing - so friendly and knowledgeable.

To summarise, this is an original friendly hotel in a great location and with great staff - they just need a better lift contract to save the reception teams' backs!

Staff all very friendly and accommodating, speaking perfect English (which helped me a lot as a non-French speaking guest).

The evening bar was very clean and friendly.

The Why hotel was in a fantastic location with friendly, welcoming staff who go above and beyond to help.

They are all really friendly and welcoming.

All of the staff we met were friendly and helpful.

Friendly staff, beautifully designed and outfitted rooms, great proximity to the historic centre and wonderful restaurant recommendations by the desk staff.

Reception staff is not that friendly and will make keep you in the wait without any problem.

Hotel staff were friendly and bar staff were excellent.

Rooms are spacious, staff is friendly and amazing amenities such as robes, slippers, free mini bar, Nespresso, etc..

Staff very very friendly, especially when you do not speak the language very well !!!

All the staff are very friendly and helpful , special mention to Alexis.

It’s a really nice hotel with excellent friendly staff.

I found all staff to be very friendly and helpful.

Would stay again, as the location is excellent, just 1 street away from the X-mas market.

The hotel is in a very good location in the centre of the city

Great hotel, location and comfy, clean room.

Great location and an absolutely great staff.

Location was perfect- everything I wanted to see and do was on foot.

The hotel is very centrally located and a 5 minute walk to the old town square with restaurants etc.

The room was clean, comfortable and located centrally, just off the main square.

The staff were very welcoming, the room was clean and comfortable, the location was great, and we could park the car nearby.

The Why Hotel & Bar are fantastic due to the Welcoming & Friendly Staff and then the Location, Location, Location!

but the hotel was very nice, great location, refurbished rooms, huge walk in shower and comfy bed and linens.

This place is ok. It’s in good location for waking to the old town shopping and restaurants.

The location of the hotel was close to the Place Rihour and the beautiful Grand Place of Lille.

Location - a fab central location with everything you need on your doorstep.

Good hotel in the best location in Liile.

almost fine location- 39o C and we reached the hotel from Dunkirk for the air-conditioning.

There was a big range of food including cooked and many pastries.

Breakfast room service selection was very good.

Had a lovely welcome gift of a bottle of local beer for booking directly with the hotel.

We didn't eat at the hotel so can't comment on breakfast or dinner.

A generous continental breakfast was served downstairs and from there the main attractions and restaurants were in easy walking distance.

Great hotel in the city, close to many shops, bars and restaurants.

All the staff were very helpful and spoke perfect English for us and were happy to make recommendations of things to do and nice restaurants for dinner.

The hotel location could not be better, short walk from rail stations, near city centre, restaurants, shopping, etc. .

Staff are very helpful and recommended and booked two great restaurants.

Drinks and snacks in the minibar were complimentary (a nice surprise) and the fridge was perfect for keeping milk and beers cold!

The receptionist gave good recommendations for food (restaurant BABE in the same building was fantastic).

We were out and about all day so didn’t sample the food.

Special thanks to the barman Nathan for making things especially lovely with his cocktail creations which were delicious.

Cocktail Bar - I hope the management appreciate the staff who work in the bar.

The hotel has a bar and a restaurant offering a keenly priced lunch menu as well as a range of hot and cold snacks in the bar in the evening.

Restaurant served a good meal and also breakfast was pretty good.

Thank you so much x

Car park - not the best car park, really smells of urine!

The shower water wouldn’t drain away which meant we had to keep stopping the shower otherwise it overflowed onto the bathroom floor.

This means (as a non smoker) it’s very unpleasant to be in or near the restaurant and therefore it also drifts into the reception area too.

Have read recent reviews which talk about a sewerage kind of smell , and yes we smelt it outside (certainly not inside)

Entire lobby/breakfast area smelled like cigarettes.

I also felt that they have changed their toiletries to cheaper brand very strong smelling honey fragrance not the l'occitan ones they used to use.

The music and outside smoking area were constantly noisy until around 2am and as the aircon was not working we had no choice

The smell can be found all over the city centre.

Previous reviewers mentioned the smell of drains in the lift.

The smell did also seep into the roo a little - not great.

Fortunately the smell did not extend to the room!

The smell was awful, and the taste even worse.

In addition, they have a covered patio as well where you can take breakfast as well as a seating area in front of the hotel where people can take a drink or smoke.

The sausages were rock hard, the croissants had a stale taste to them as if they had been left out for a long time.

but quite nicely done out with features such as a bath with LED edge illumination, hair dryer and an unusual basin with no plug hole but a flat surface sloping gently away to a drainage channel at the rear.

However the smell was not evident inside the hotel.

The bathroom was design led rather than practical, the side of the bath was very high and there was no shower curtain/screen so the water ran onto the floor, hence the skirting boards were rotting, the sink had no plug or anyway to retain water.The minibar didnt work and we reported this every day, also one bedside light didnt work and wasnt fixed during our stay.

Trash blowing around the streets with the smell of sewage.

This was constantly refilled each morning and staff are there to help as well.

The staff didn’t hesitate to give us the things we requested and were very accommodating.

There was a question mark on the suitcase table (see picture)

Julien took very good care of us and provided a different room without question.

Staff were very helpful and put up with my very limited French.

Relaxed and really helpful staff, lovely breakfast given the price and really like the scheme to get a free drink if you forego housekeeping as well as the eco-friendly toiletries.

Clean room, good breakfast choices and very helpful staff in both reception and dining room.

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