All the staff were friendly, welcoming and good fun.

All the staff were friendly and the breakfast well I'm missing the breakfast 😀 cava with your freshly made omlette or pancakes, the fruit shots were delicious and how do they make mushrooms taste so good.

Staff warm delightful friendly and rocko or rock as his friends call him will give you a lesson on where tapas came from please pass this on from Ryan and to all the staff that worked so brilliant.

The staff are a real credit to this hotel, they are patient, friendly and very helpful.

The staff where very friendly with very good english.

All staff were very friendly, attentive and hardworking.

All of the staff were very friendly and helpful and couldn't do enough to help us enjoy our stay.

The hotel is modern with a lovely boho vibe/decor & clean, most staff are friendly, helpful & attentive.

The staff were so friendly and helpful with everything.

The staff were always friendly and on hand for any queries we needed answered.

although this is not a lively hotel for this age, there is plenty of nightlife on the doorstep so it appeals to all and they were more than happy to chill with us and loved the company of the hotel staff as they were so friendly and chatted to them so easily which they loved.

I arrived along with my best friend to be greeted with champagne and friendly staff.

Clean, tidy, comfy beds, staff really friendly.

Friendly and helpful staff throughout the hotel.

They are all friendly and helpful , the bar staff are great.

Lovely hotel, staff are helpful , friendly and attentive,  good choice of food , waiter service with drinks, meat and fish cooked to liking on request.

The staff were amazing and so friendly and helpful .

Above all that, I've never met such friendly lovely gorgeous staff, from front desk to bar to restaurant, and even a lovely maid who kept our room spotless , flowers and chocolate on a sunday morning a lovely touch booking again for next year ,in a hotter month.

The quality of ingredients, the cooking and how it was served in general was very poor in my opinion.

Mainly lukewarm at best, and a poor repetative choice.

Finally the entertainment is very poor and no notice to say what is going on, and when you are by the pool nobody comes round to see if you want a drink  I think the hotel is missing a trick to make more money and mack guests fell comfortable.

Lovely clean hotel,
Entertainment is very poor, bar area too small,
No satellite TV channels in English only BBC News.

Long story short there is one dirty dirty pool, incredibly poor food, noisy poor quality rooms and the sea view they claim as sea view is 90% parking lot 5% pool area, 5% sea view.

The food was poor at best, I’m not a fussy eater at all and after
2 days we had had enough and decided not to eat there any more as it was full of fat  cold and generally not nice.

Mention has been made in other reviews of poor food in the restaurant.

The cleaning of the rooms was really poor - no cups or glasses changed during the whole week we stayed and the surfaces were never wiped.

but sadly the entertainment and the such poor food choice let the hotel down massively.

but beware there is a slope down into the sea which could be dangerous for non or poor swimmers.

The remainder of options were poor quality.

The food on the other hand ran from the remit; poor, bad and indifferent.

Poor quality, limited choice , reminiscent of poor motorway service stations in the 80's.

What was disappointing for an all-inclusive hotel was the poor selection of “free” cocktails on the menu, only two.

but from previous holidays we have had this is very poor.

The steam room, jacuzzi and sauna was a bonus when the weather was poor.

but equally some nights the music / entertainment was poor .

Please feed this back to all staff waiters cleaners bar reception fantistico 10/10

Great Service 
well i cannot recommend the staff any higher from reception to cleaners to bar staff waiters and the maintenance crew .

Great staff at reception, restaurant, bar and cleaners etc (Shout out to Jessica in restaurant who was always smiling and full of energy) Rooms were spottless with amazing beach views.

Greeted at reception warmly with a glass of Champagne which is quite nice and upmarket.

Service was good though, with quick drink serving and table clearing

The pool bar staff in the main were not helpful.

but I'm sure you can ask for it at reception.

but provided with a packed lunch from the hotel for our journey home, just ask reception and they are very accommodating for any requests.

Plates taken away before meal finished staff hovering over tables to clear them.

but they kindly gave us theirs to use for our duration.

The staff did everything they could to make it a great time.

Great hotel excellent food great staff ,hotel could do with a notice board informing guests of upcoming entertainment as we missed most nights

Alegria Mar Mediterrania

poor

Free public parking nearby

Free High Speed Internet (WiFi)

Pool

but I’m not a big fan of the water - too cold for me!

There was a thicker blanket available - 3 for 4 people we called these the itchy blankets - they served a purpose (gave warmth when the A/C was too cold).

The pools were absolutely freezing cold not enjoyable at all.

We are only in there to sleep so size didn’t matter and the air con was appreciated.

We noticed our air-conditioning machine wasn't working after the 1st night so went to reception and they were very accommodating they said if they couldn't fix it I had a choice to move rooms, luckily they got it working so we didn't have to budge 😁 
We couldn't complain about the food as most people say its a bit repetitive

Cons are that the room felt a little damp and we seemed to have lots of mosquitoes coming through a vent (take repellent etc).

Wouldn't recommend I went with family and  grandkids never ever have I felt so uncomfortable and unwelcoming staff are rude ignorant and miserable,  food was poor Airton leaked all down the wooden walls where you put your clothes most my clothes where damp and smelly from the aircon.

although I myself had covers on as it was cold with aircon on all night, still kept feeling the bites happening and when getting up they were big bright red spots on our backs, sides and arms, a couple were big yellow blisters almost 2 inches in size.

Food great, entertainment rubbish /none extent, entertainment in the day and night limited and there is no real reps, just a bloke blowing his whistle and we thought was the caretaker.

Dread to think if the lifeguard blew his in an emergency whether he would get noticed?

Dont book unless you like to hear banging on doors from drunk irish and russians , or like cold fan belting on hit food ,like to sit on pews with no entertainment except drunken couples  , snack bar is three items toasty cold chicken burger or crisps 70,s hotel , and furnishings , ramps allover for no reason  , lift takes too long , beach bus turns up whenever it wants  .

Air con was brilliant and maybe even a little cold at night😆.

While I couldn’t fault the cleanliness of the hotel or the friendliness and helpfulness of the staff the downside of the holiday for me would be the lack of air conditioner in the rooms.

Had to rent extras like fan  safe, iron etc.

No glasses or toiletries provided, the fridge and tv you have to hire, no aircon so can not imagine how hot it gets in the summer.

Well for a start, despite advertising that they have air con we had to pay 50 euros for 2 fans after having no sleep the first night.

In general, the staff were polite and friendly (you get a few exceptions,

All the staff are really friendly, accommodating and the hotel is clean.

Take no notice of other reviews myself & my sister had a great time here in oct 23, rooms cleaned daily, staff very friendly, other guests were amazing.

The bar person kazim was fantastic very helpful  and  friendly and lovely smile.

Staff were friendly and it was nice to see familiar faces from last Yr. 
Food was mediocre and I managed to find enough to eat.

but a great idea for the staff who were always very friendly but flat out most of the time .

We arrived at 2pm and were met with extremely friendly, helpful staff.

The staff were friendly, nice & hardworking.

The staff where are very friendly from check in to the restaurant to the bar staff, always have smiles on their faces.

The cleaning staff worked from sun up to sun down, they were always friendly.

The hotel is quirky clean  and has friendly staff.!

Barmen are friendly and give good measures in the alcoholic beverages which sometimes on an all inclusive they don’t.

The staff throughout the whole hotel were really friendly and worked sooo hard.

While there were some friendly individuals, overall, the service felt lackadaisical and uninspired.

Staff were friendly enough and helpful when asked.

Free shuttle bus was a great addition and staff were friendly and helpful.

The place is noisy all day and night, so don’t expect a decent nights sleep or an afternoon nap.

If you enjoy your sleep this is not the hotel for you the noise is horrific!

By morning I’d managed to find the hotel owner & manager & managed to have a new room assigned & the drunken man from previous was banned from the hotel.

Children were crying everywhere and foreign people shouting at us saying we were the culprits.

Food is absolutely horrendous, definitely not for children.

We were woken every morning from between 4am and 6am at the 1st lorry noise.

Rooms have no soundproofing walls thin and pretty much can hear everything that goes on most nights we were there was heavy noise in the corridors from 1-4am in the morning which included kids running up and down corridors  furniture moving in rooms and domestics , so if you want a hotel where you actually get a full nights interrupted sleep it’s not for you !

We were unlucky enough to be put in room 429 right by the lifts & stairwell opening which was noisy at any given time

but right underneath the bar so still really noisy.

We were on the 2nd floor and door slamming, knocking on doors, running up and down, screaming, shouting and just general disrespectful behaviour was constant.

After hearing 4 songs in a row we had to unplug the speaker because the music man just turns it on a goes.

I was worried after booking this hotel and then seeing some of the horrendous reviews,

Our bathroom had a horrendous smell of damp, there was no airflow.

however hear everything from outside and round about your room.

The rooms are infested with mosquitos and you wake up with 10 new bites every morning, that’s if you even manage to get to sleep with the constant buzzing of mosquitos wizzing by your ears.

Having said that it was never to noisy late at night.

Its a really nice atmosphere and everyone looks like they are enjoying themselves without any drunken idiots anywhere.

Easy check in to hotel , we’re given discs for drink a real pain, room was not as expected small, dark , overlooked a maintenance yard , also all delivery’s most mornings early, bonus air on was good, and cleaners worked hard, our room was underneath games rooms so constant noise til 11 most nights 238.

but there probably under pressure they never look happy or speak to you, also the main guy always on reception old miserable and rude wasn't aloud to have a sing song in the bar we got told to get out  I thought hoildays where supposed to relaxing and enjoying what aloud of shambles even the entertainment in the evening is poor can't hear the music unless your onto of it got told the police will come if they turn it up most the people there couldn't even hear it ridiculous what a waste of money never again stay well away unless you want to waste your money in that horrible place

Had 2 rooms next to each other and there was 1 double and 2 single beds in each room .

The room is very basic and limited on space.

Got made to wait 2& a half hours on our arrival before even letting us check in to our hotel room!

OnTheBeach wanted over 200e for prearranged taxis 

The rooms are very very basic, and if you're unlucky enough to be on floor 4 without a balcony, due to the roof eaves you cant stand up straight in half the room unless your 4 feet tall.

I had to physically remove this person myself alongside the couple in the room next to me.

On arrival, straight away when checking in we faced a women receptionist who was rude when asking questions about our stay and room keys.

Please arrive here with an open mind , no bed bugs certainly no rowdy drunk or unconscious people (that we saw ) . Is it a 5 star hotel ….. no it’s a 3 star it’s a bit dated and the rooms are bit basic (you only sleep in them !)

The dated room was so small that all 3 beds were pushed together.

We were given room 134 which faced onto the bin area and delivery area.

Also initially requested room was not available

Checkout: luggage can be put in a room upstairs

The dining hall is down 2 flights of stairs as is the evening entertainment room.

We started in room 337 which is right next to the arcade and we had machines banging against the wall.

There wasn't enough room round the pool to accommodate everyone and we only went in once as we could barely move.

We didn't have anything go missing from our room (308) that's with tablets and phone on charge in full veiw.

but we didn’t stay in our room apart from getting changed and sleeping so wasn’t a big deal.

My sister had insect bites all over her bk from something in her bed and the room was very cramped for 4 people.

After checking in at Reception was presented with 5 drinks tokens for 1 euro per token which we were given a receipt for and told we would be refunded on return of tokens at the end of the stay.

But after a couple of days, it kind of brought you down.

Which were allowed to stay after assaulting staff not making anyone feel safe.

I will be contacting my holiday rep for further assistance, I do appreciate the actions of the owner

We bought our own cups from home which the bar staff had no problem filling for us.

The cup thing is easily overcome by going the supermarket and purchasing 10x large cups for €2 which the bar staff are more than happy to refill.

Also thank you to Eddie and staff in the restaurant that work very hard.

Great Hotel to stay at ,everyone I spoke to were praising the hotel & staff ,.Thank you for your hospitality Santa Susanna Resort Management & Staff for making my stay very enjoyable see you next year Mr Bill Kinsey .

I have just checked out  of this hotel  staff were great there are lots of  stair

When we settled next day it was fine, staff was doing great (including young small lady from restaurant), too much food, very clean.

All the staff at this hotel work very hard and are all very polite it’s just a shame that some customers can’t be as pleasant or as respectful.

During our five days we were met with lots of smiles and hellos from all of the staff.

bar staff mainly very blunt to the blokes of an evening and my daughters boyfirend got abuse from the wannabee Mateo in the white shirt refusing to serve him after previously doing so.

Carolina seemed to be working all day every day and everywhere and she was ALWAYS smiling!

Santa Susanna Resort

quietness

room

Free parking

Wifi

Cleaners very friendly and did a good job when requested.

Perfect location, comfortable rooms, friendly staff, excellent food.

We really enjoyed Rosamar, the staff are all so friendly and the security guard is too.

The staff were lovely, warm, friendly and helpful.

Security here (bilal) very friendly young man.

Overall impressed and no issues
Staff
Everyone was friendly..

First holiday abroad and it was wonderful- staff were very friendly and helpful, rooms were clean and we got a double bed each!

Hotel staff are so friendly especially on the reception so helpful.

The staff were all very friendly and kind.

but that was more to her fussiness, entertainment was good, staff very friendly and helpful.

Hotel lovely clean and reception staff fab very friendly upgraded for pool view   room, hotel room basic

Some staff at the bar were very friendly, with a couple thinking the drink was coming out of there wages ha..  
AMINATION team were all so lovely and done everything they possibly could to look after the children and make their holiday fun and memorable, always making sure to involve everyone.

The room was spotless and really modern, the beds were comfy also, there’s lots of stuff to do inside the hotel aswell eg amusement games which we used on a day it rained aswell as the indoor pool, the staff were really friendly and very kind to us!

Check in was easy and great, staff were really friendly, great with my daughter who was 7.

Manager was very friendly as was the infamous Mr Omar and the Animacion team who did a brilliant job of hosting the kids club and evening entertainment (which started at 8.30pm for an hour then moved on to entertainment for the older folks such as a magician, flamenco dancers, bingo, etc.

My youngest went in the kids club once and they were lovely to him - very friendly and approachable.

The staff were friendly and food options with all inclusive were good at all meal times.

The staff have been very friendly and helpful.

The room, slap bang next to the entertainment room and above the indoor pool, constant noise and entertainment going on far to late .

As I write this it's 9.45pm and there is loads of banging, shouting and laughing coming from outside.

So don't go if you want a comfy nights sleep, to sleep without loads of noise from other guests and any hot food for breakfast.

The manager told me Shur it was just a couple of minutes of an incident and couldn’t understand that the big argument in front of so many people by the pool was embarrassing, stressful and upsetting.. we were afraid to leave our kids run around with the other kids enjoying their holiday.. at the time we were there there was other people who were loud and drinking all day, falling around drunk at night leaving the place in a mess, shouting from balconies, and fighting with each other at night time drunk, so a child running in an empty reception was the least of their problems

Just got back from Rosamar Gardens and really disappointed from the moment we got off the plane.

but there is none we asked when booking if there was any of this entertainment (as jet 2 said that it wasn’t on) and they said yes it’s on all year round.

Could get noisy due to children running up and down the corridor late at night,

I would give the holiday a strong 9/10 - the only drop in a point is because if you don't like children's entertainment then it is a bit noisy on an evening in the bar.

Unfortunately, he found the indoor and outdoor pools too noisy and the water very cold.

Can hear alot of noise from other rooms, got disturbed by a crying baby the first two nights from the room next door.

We exited through a side gate labelled ‘exit’ and he was repeatedly shouting in our faces literally, in front of our 3 year old, about how we cannot use it as it’s for emergencies.

but was right near golf and was very noisy until 10pm, when you have a young child this was very late for her.

Other than the horrendous beds and disappointing food I would recommend this hotel for families with older children 5+ and not to bother with food packages.

We had issues with the room next door and the noise in the middle of the night.

Can be noisy through the night and early morning due to either people having no respect for the other holiday makers or the cleaners coming in early morning letting doors bang.

The small(ish) size of the hotel also meant that it wasn’t too noisy at night time which was also a benefit for a family with young kids.

My only complaint with our stay is that the shower water kept turning from hot to cold and back the temperature didn't stay constant.

The reception where very professional too, when we first arrived we asked to 
move rooms as we were ground floor near the bar and it was quite noisy until till midnight.

Rooms small, need a dressing table or something.

Negatives first - 
Entertainment room is far to small and too many adults stand around so not all kids can get onto the floor.

Went to shop and brought some instead Pillows horrible, rooms are so small, beds like a bench, neighbours next door up all hours shouting at each other, people in evenings so drunk they aren't watching their tiny babies running around.

However the kids club room is small with a small outdoor area.

We upgraded to an appartment after reading the reviews on the rooms being small for families.

Hotel didn’t impress me - rooms small and very hot (air conditioning wasn’t working), bathroom very old fashioned.

Rooms are tiny and if your unlucky to be at the front, god help you with the noise from the smoking area.

Nothing was too much trouble……
Worst part was the rooms were very small and pokey, and thought €15 per towel was a bit much.

The only negative points were the rooms were small and a bit tired looking

The room is small with no storage space for clothes, the travel cot is appauling poo stains all over the netting.

Room stunk of sewerage, air con was shocking, receptionist was so quick to act moved us to room 340  room much same small

Rooms are quite small wasn’t too much of a problem for us as only three of us.

The room was small for a family room, maybe ok for smaller kids,

Went to room direct by elevator, the rooms it is small to be offered for family

The standard family rooms are TINY, for the 3 nights we were bumping in to each other trying to move around the room, very awkward, don’t recommend for 2 adults 2 children.

The catering team are excellent and the standard was very high.

The booking team, despite promising face-to-face communication, refused to meet us in person.

Staff so nice made a real effort for Halloween.

We arrived at the hotel late on a Friday night, we were greeted with a smile & were checked in very quickly.

The pools and general staff were amazing.

When i did approach reception they were always helpful.

Well done guys u go above and beyond,  and are credit to the rosamer gardens hotel  like all the hard working staff there .aswell

There are plenty of lifeguards who are very attentive (my daughter hurt her toe while running and 1 lifeguard quickly alerted me and another lifeguard that she needed help).

They definitely need to up their game and most importantly train their cleaning staff!

Reception staff very helpful, they assisted me with local knowledge of getting to Barcelona for a day trip.

But terrace is lovely and peaceful

Pros
Reception really helpful-thanks to all the ladies.

The main positive with our trip was the entertainment team!

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