I did not feel comfortable to report this problem to staff as the previous night my friend was shouted at and got called security on all because she accidentally gave the wrong room number when requesting a spare key card.

Receptionist was extremely rude when I asked for a replacement card and shouted at myself in both Spanish and English calling me names such as ‘liar’ and ‘fraud’ as I had confused my room number with my friends.

Only slight annoyance were feral French kids running amok, while the parents sat drinking and playing cards,

On arrival we were charged 10 euro tax given our room key we got to our room and it was not ready full of rubbish un made beds went and complained she said we would need to wait, why don’t you go to our buffet dinner thinking she meant for free no 14 euro each!

We didn’t like the idea of  them giving you a card which you had to carry around with you all the time to get your drinks which were served in plastic tumblers, you could only get another drink when you took it back empty for them to refill .

but not an issue on all inclusive), card system was easy don’t understand why people complain about it.

Bad Start at bar when confused my girlfriend when said need a card my girlfriend showed her id said not that turns out after speaking with other staff they all inclusive cards.

One plastic thimble sized cup at a time that you had separate cards for too complicated to explain.

When you went for food you had to carry your all inclusive card or you couldn’t eat.

I was a little uneasy that someone had taken the card and I was fobbed off.

Drinks on all inclusive are local makes and not brand names with a card system to get drinks in narrow plastic glasses for outside use.

however pretty annoying trying to get a drink with your meal as you had to scan a card to operate the drinks dispenser and the cards did not scan well at all.

The card system used in the hotel is also bizarre and an annoyance more than a convenience.

The restaurant is a shambles, there is only 1 self service drinks area for dinner, and the all inclusive guests have to use a card to get drinks, the scanner often didn't accept the cards so the queues are ridiculous, if you want branded drinks, these are available

the bed was the hardest ive ever slept on, no tea/coffee making facilities in the room or anywhere else outside of bar/restaurant hours, the food was moderate to say the least and we spent so much time in a line for a drink due to their stupid 'all inclusive' card system that only allows a tumble glass of beer at one time that wouldn't quash the thirst of a vicar.

Yes you get a card for your plastic glass

You even had to use the cards to gat a glass of water and even to fill up our grandsons bottle.

The door card is normal these days and is instead of a key, much easier to stash a door card than a key.

As well as this, to receive a drink at the bar you had to give a '1 drink token' card, and then to get the next drink you had to bring the first glass back.

It would be a lot more effective to have one card and staff to authorise the different facilities on it. Secondly.

We believe our drinks were tampered with whilst in the bar and subsequently we later found out that we had been robbed of our money.

Despite being all inclusive, I was told I had to pay for every little thing outside meal times (snacks, drinks,etc.).

A couple of days later when we were waiting to leave the same manager stood watching people in wet swimming costumes sit on the sofas in the lobby, dropping drinks and food all over the place and said nothing, our son sat with his legs crossed and 3 times got asked to keep his feet away from the sofa.

The buffet food at the all inclusive was cold, the drinks machine never worked not a good food selection of food to cater for people from the United Kingdom it is more catered towards local people.

The ‘all inclusive’ drinks are ridiculous, can drink alcohol by the dozen

We were also suprised to find out that there are NO drinks included at dinner for half board guests.

The drinks from the machine were not fresh

You can not get any hot drinks until 8am and none after 11pm.

One handed me a receipt for my drinks when I wasn’t finished ordering and when I told him I wasn’t finished he huffed at me and drew me a look.

but not little table, where do you put your drink? Ashtray?

but clean restaurant food was poor often being cold we booked premium werent offered premium drinks and none were on display pint glasses should be offered in the evening free and not having to take a silly half pint glass back to the bar frequently joining the ever growing que and spoiling the evening waiting for drinks last but not least there was a padlock on the ice cream fridge H TOP need to decide if they want to be all inclusive if so need to look closely at their competitors who quite clearly do

the entertainment is rubbish we are both 20 years old and we’re in bed by 10 most nights due to having to pay for drinks after a certain time and having no entertainment.

but a shock when i got here, 
Very dated, booked all inclusive but ate out every day, if your French then might be ok but I couldnt eat the rubbish, food was awful, drinks ok,as for entertainment well last night says it all, live music it said,😂😂😂, some woman who couldnt sing playing the organ with the local old peoples home residents brought along to dance, shocking.

I will say the staff are lovely and the drinks system is not as bad as people make out .

The all inclusive drinks aren't well known brands like Coca Cola, if you insist on drinking that dross all day long,

Getting drinks from the bar was a bit of an ordeal, you had to have a card for your glass and an all inclusive card.

although all drinks are local there wasnt a problem drinking them,my only complaint about the bar was that it closed at 11pm so quite early.

but was only a small selection of drinks available otherwise had to pay.

We were pool facing, entertainment tended to finish around midnight so we weren't bothered by noise and with the balcony door closed we heard little noise from the road.

but was advised that he could take up to 45minutes, by then I was severely dehydrated, vomiting and short of breath so I called an ambulance.

The hotel is located right next to a super busy main road so you can hear loud traffic all night long.

Reception staff are dismissive and rude, on check out there was only one reception staff on and the que was horrendous, when i got to the front i was ignored and a spanish family that just appeared were given priority.

The hotel staff wasn't bothered, floor above us partying all night, kids running around all hours/people partying shouting all night.

The only real negative was it’s very echoey due to all the tiling so there was a lot of background noise during the night - it may put people off

Dining room/food
Dining room varied between quiet and extremely busy during our stay

The walls, ceilings, floors and doors were all paper thin and you could here beds in other rooms squeaking, people talking and flushing toilets, all through the night.

The noise is this hotel you would expect in Magaluf or Ibiza.

We had to ring reception at 3/4/5am every night to complain about the noise.

We spent week here in family room and get put next door to bunch lads noisy and shouting.

My room is noisy from traffic and walls paper thin.

but should be a 2 , it’s outdated and very noisy, food is ok but dining hall is like a cattle market, they even charge for WiFi which in a 4 🌟is free , have been to many hotels but can’t believe they would class this as high end it’s basic and low end quality.

Walls paper thin so you hear "everything" next door ( and I mean everything 😔 ).

Just mind you do not make a sound in your room or security will knock

but the thing that spoils this hotel is the continuing banging of doors and loud voices and shouting at anytime of the day it is not a hotel to go to unless you want to be woke up three .

The only downfalls of the hotel were the noise, you can hear everything that is going on in the hotel - especially early in the morning.

Hotel and rooms were clean and staff were lovely.

Room was clean through echoed at night Bar staff coudnt be more accomdaating once they understood what you wanted i liked the special coffee they made me after diner Only bad part of holiday was coah journey home courtesty of Ferris Coaches Nightmare from start to Finish nothing to do with Hotel infact Lady at Reception was most helpful on Sat Morning  very alate running coach return journey .

On a positive note, food was good and rooms were clean.

Only good point about my stay was the room cleaning lady, she was amazing made sure our room was cleaned to a high standard daily.

The rooms are clean and very spacious serviced everyday .

Bed was comfy and the room was immaculately clean.

The maids were very friendly & always said hello,  one thing that was really good was they cleaned the room & made the beds every day.

The rooms are clean and comfortable and the cleaners are lovely

Clean rooms bedding and towels changed and room cleaned everyday.

Breakfast was ok nothing much to say wow, room was clean

POSITIVES: clean room, includes a bath and shower, food choices are good with a range to choose from.

The rooms are clean, hotel needs modernisation.

but I have to say that my room was spotless.

but we got exactly what we wanted, clean room!

The rooms were clean and the cleaning service was good.

reception was lovely and clean, the rooms were clean, poolside was kept clean and the bar and entertainment area.

Hotel htop Royal Star & SPA

quietness

creditcard

drink

Wifi

Pool

Fitness Center with Gym / Workout Room

The quality of ingredients, the cooking and how it was served in general was very poor in my opinion.

Mainly lukewarm at best, and a poor repetative choice.

Finally the entertainment is very poor and no notice to say what is going on, and when you are by the pool nobody comes round to see if you want a drink  I think the hotel is missing a trick to make more money and mack guests fell comfortable.

Lovely clean hotel,
Entertainment is very poor, bar area too small,
No satellite TV channels in English only BBC News.

Long story short there is one dirty dirty pool, incredibly poor food, noisy poor quality rooms and the sea view they claim as sea view is 90% parking lot 5% pool area, 5% sea view.

The food was poor at best, I’m not a fussy eater at all and after
2 days we had had enough and decided not to eat there any more as it was full of fat  cold and generally not nice.

Mention has been made in other reviews of poor food in the restaurant.

The cleaning of the rooms was really poor - no cups or glasses changed during the whole week we stayed and the surfaces were never wiped.

but sadly the entertainment and the such poor food choice let the hotel down massively.

but beware there is a slope down into the sea which could be dangerous for non or poor swimmers.

The remainder of options were poor quality.

The food on the other hand ran from the remit; poor, bad and indifferent.

Poor quality, limited choice , reminiscent of poor motorway service stations in the 80's.

What was disappointing for an all-inclusive hotel was the poor selection of “free” cocktails on the menu, only two.

but from previous holidays we have had this is very poor.

The steam room, jacuzzi and sauna was a bonus when the weather was poor.

but equally some nights the music / entertainment was poor .

The room itself was clean and well equipped.

The rooms are very clean and I think almost 90% of the rooms have a sea view, the rooms are very spacious including the bathrooms.

Rooms immaculate and cleaned daily ,able to check in on early arrival and use all inclusive immediately.

A very very clean hotel, the room was cleaned to a high standard.

Above all that, I've never met such friendly lovely gorgeous staff, from front desk to bar to restaurant, and even a lovely maid who kept our room spotless , flowers and chocolate on a sunday morning a lovely touch booking again for next year ,in a hotter month.

Hotel was spotless and our room was perfect size.

The room itself was very clean, spacious with a big bathroom and a balcony overlooking the coastline.

Rooms clean, breakfast and dinner very tasty, a large choice, the restaurant was not crowded.

We had 5 days stay at the hotel and we were all very impressed, every part of this hotel was very clean and the rooms were spacious and a balcony with a sofa and sea views, food in the restaurant was very good quality, all staff very friendly.

Just got back from a very relaxing holiday warm welcome with another couple we were at front of hotel over looking beach other couple at rear both of us were happy with rooms clean and tidy
Staff very friendly and attentive the food and drink were excellent we were all inclusive great choices every day 50% off beach bar which was a nice touch also
Town fairly quiet

Hotel is lovely ,staff are friendly and polite reception staff  always had a smile when you walked in and said hello , rooms are clean and modern love the hair dryer in the room so I didn’t have to drying one .

Friendly staff throughout
Beautifully clean rooms , serviced every day
Restaurant excellent especially breakfast, evening very angled towards fish, perhaps could add some more meat dishes?

Rooms are very clean and sheets and towels changed every day.

Rooms are very clean  u have to use the spa very relaxing.

Clean rooms, sea view without extra charge, good choice of food at meal times.

Pleasant stay, staff were excellent, waiters/waitresses were amazing, receptionists were very welcoming, helpful and friendly, rooms were very clean and evening entertainment very good.

Alegria Mar Mediterrania

poor

Free public parking nearby

Free High Speed Internet (WiFi)

But there is another small pool you can use.

but the placement of the pool means it only gets the sunshine for a couple of hours every day although you can use the smaller pool in the sister hotel opposite.

The pool area was very small and had 19 sun beds, the area was in the shade for a lot of the time and we never used it as the beds were soon taken (by the same people) whose towels were visible at 0800hrs!

The pool was tiny outside was full with 3 people in and not heated.

Hardly any kids entertainment, very little to do in the complex except for a small pool.

Kicking us out of the pool area at 10:30 like naughty school kids and then waiting in a long que at the bar with 1 person serving the the others flexing their muscles taking drinks out of peoples hands.

An example being the small pool size and minimal entertainment.

The pool (aldi sell bigger) was icy and not the nicest.

Upon arriving at this hotel, as a group of 5 women we was rudely advised that we would be staying in the sister hotel, over the road where the bar was not open, so we would have to walk back over to the main hotel, and that this was a family hotel, what they was implying God only knows,  As for the pool, well what pool, seen bigger puddles back in the UK.

But work by the pool side some off the stuff ware welcoming and happy to talk to people all u can eat was hard as if u a fussy eater then u find it not good here breakfast the bake bean ware cold

The staff are cold and unwelcoming, the pool area is cramped and boring - no music allowed.

but that's when it ended, the Jacuzzi was empty and not in use, the second hotel (Tossa Centre) was closed and boarded up, so not able to use the additional facilities offered.

The dividing walls between rooms are quite thin, so it's impossible to ignore the 'action' going on nextdoor every night 🤔
The pool area is very enclosed and felt a little like a prison exercise yard.

No pool towels, no comfy covers for sun loungers in the hotel bar/pool/sitting area not that you'd want to sit there because staff are rude and there is no entertainment - not even music in the background!

Room was spotless & cleaned everyday with fresh towels.

The room was kept clean and tidy by the maids who did a very good job.

Room was clean, spacious and had everything we needed even a big balcony with the best view of the pool.

Hotel kept very clean, rooms cleaned every day to a high standard and pool and pool area very clean, and facilities around kept clean.

The hotel is always well presented and rooms are always clean.

The rooms are clean, modern-ish and you get fresh towels everyday.

Our room was clean and adequately furnished.

It is more important to me to have a clean room than a big room.

We stayed as a family of 4, the room was clean and functional with 2 double beds, a bathroom (bath and shower), TV & a balcony.

Modern clean room with view of the pool and castle.

Our room was cleaned every morning, nothing major,

The hotel itself and our room were spotless.

Room clean and hotel is always clean they never stop leaning!

The rooms are very clean and surrounding area's clean.

A pleasant room cleaned to a good standard.

Stayed 4 nights,room clean we had a balcony

Promptly and without warning the bar closed and 11pm with the lights being switched off and told to leave, not really what I wanted on holiday, the room was clean & comfortable, clean towels everyday, the food in my opinion was quite basic, the breakfast being the better meal for me, I ate out 3 nights.

Such a small selection and often cold and quite stale.

Fortunately we were able to stuff a towel to seal it, other obviously hadn’t found this way as the bathroom door was rotting from the floor upwards.

Sun loungers are cramped around side of the hotel by the drainage system that stinks of dirty water.

Paper thin walls, you can even hear people having a pee, God help you if you like a sleep on a night.

Love holidays contacted ALBERTO regarding our situation and his response was disgusting!

for them for litre of water on the floor (hotel has NO sewers like every bathroom was supposed to have).

Room cleaned everyday, bathroom had a bad smell to it, not good, not enough wardrobe space, just enough for one person, breakfast was ok,

The air con in room was poor and the bathroom had a hint sewage smell in it and it got worse in few hours.

We did not suffer the smells in the room that others had complained about.

Bedrooms very small and maid clearly got fed up cleaning after 4th day
 Using a mop that was clearly dirty left a  awful smell in the room.

Smoking is allowed on balcony not in rooms!

Only issue was an occasional bad smell that disappeared when the aircon was put on (i.e within a few minutes of putting the card key in the electricity slot).

Just got back from a week here so glad to be home clean hotel close to everything food absolutely disgusting too many rules and regulations you even have to pay for water all inclusive same entertainment every day no good for kids bar shots at 11

but hostel, dark, smelly, boring prison camp.

By our last night I was really starting to feel quite squeamish with the awful smell.

but unfortunately over kitchen or dining room ventilation, with corresponding smells of rancid, over-used cooking oil.

On the whole a disgusting waste of hard earned money, to be treat like a second class citizen in a hotel that just wants old Germans in !!!!! !

This "river" is actually a drainage ditch that runs through the town The serving staff are surly at the best of times, except the manager who tried to deal with a moisy neighbour issue three nights running,

Tossa Beach Center

pool

smell

Paid wifi

..it was on too late and some of it was poor.

Restaurant poor selection and children and adults with their hands in all the food and not using nippers.

On the other hand the food was of poor quality!

In particular, the vegetarian options (or lack thereof) were very poor.

The poor staff couldn’t keep up with them which therefore left long waits for food.

but we got caught in a down poor and were that drenched we had to go back to the hotel starving.

We ended up eating out for 4 evening meals as, unmourned humble view, the food so poor and cold, and I’ve never, never had peas or broccoli for breakfast before.

The Kids club was pretty poor, not really exciting for our 7 & 8yo, even our 3yo twins were pretty bored after a couple of days.

As we arrived early evening the diner was open for dinner so we sat down and got the children sat and sorted when the waitress came over and offered us water and a choice of wine to have with our meals (we came all inclusive) 
The food all week was very poor choice all day long every day, we still managed to eat

but food staff, waiters and bar staff are blunt and quite frankly rude with little regard for your feelings with very poor manners.

Cold, tasteless, repetitive and very little selection, overall just very poor quality.

Entertainment pretty poor and entertainment staff a bit lack luster.

The self serve bar with drinks & food next to the pool was really handy if didn't want to get changed for restaurant at lunch time or drinks throughout the day if there was a queue at pool bar.

The meals were served in the main restaurant and at opening times they did have a bit of a queue

You can also get drinks from pool bar in day time (though sometimes a queue with those buying as not on all inclusive) and disco bar for drinks in evening.

There was no queuing for sun beds or needing to get up mega early for them.

I have to admit I had to queue a while for pancakes

The only downsides to our stay were out of the control of the hotel, kids touching / dropping food in the restaurant, people piling their plates up high then leaving the majority of the food, jumping the queue  and people smoking / vaping around the pool (despite the signs requesting you not to).

As when leaving breakfast we would see people queuing to get in.

The kids loved the different slides and none were too full of queues .

The pool bar is also good there would tend to be the odd queue throughout the day there if I had one small criticism it would be that one or two more members of staff were needed at parts of the day, if there were two on and a food order was made it would be left down to one serving whilst they cooked.

The pool bar was always under staffed and a few people in line waiting, not what you go on holiday for.

It’s like being in a queue at Alton Towers on a very very busy day.

We always got up early for breakfast (couldn't even have a lie-in), as very long queues to get into canteen after 9am.

but struggled with the foods I only stood at the grill bit twice and one of the times my fish was practically raw it had just been sealed on either side so I personally couldn’t eat it, also the queues for the grills were manic the dining room in general was manic on an evening but this may have been due to the time of year I’m not sure!

You may on occasion have to queue at the restaurant for a minute or two if it's busy.

Families started queuing around 7pm as it was extremely busy.

Restaurant: morning breakfast never queue by the door .

Long queues to get in and people were so ignorant at the serving stations.

Dinner was not available until 7.30pm so this caused queues outside the restaurant as many families wanted to get their children fed if they bought it forward an hour there would be less queues and not so busy in the first hour of opening restaurant.

Pool is great and very fun rooms are big and clean and room gets cleaned and new towels everyday.

There was lots of room and they were always very clean.

The room was very clean and the beds comfortable.

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