The shower head and hose were also broken.

The window had a roller blind and a curtain, unfortunately the curtain was broken and did not raise or lower, meaning the room bled quite a lot of light in the morning.

On top of this, the bathroom items were never replaced, coffee machine was broken, window was filthy, the lighting was poor.

but it is a lively area at night with bars and broken glass - so maybe avoid the street if you have youngsters.

Reception staff very friendly and helpful.

Fantastic hotel checkin was friendly & efficient.

Staff was friendly and helpful at all times.

The staff could not have been more helpful and friendly.

A fabulously located hotel with friendly, knowledgable and helpful staff.

This little gem in the heart of the city is a real home from home; brilliant location and all of the staff are super friendly.

Staff were the best, nothing to much trouble for them very friendly.

Spotlessly clean with very friendly staff on hand 24 hours.

Efficient and friendly and lots of local knowledge.

We arrived early and from the second we walked in we received a great service, the staff are friendly and can’t do enough for you.

Very friendly welcome on arrival from Christian.

The staff were always friendly and helpful and it was great to have a well designed room with a compact kitchen with fridge, microwave and sink (and crockery and cutlery including bottle opener and corkscrew).

Nice rooms (we had a King room) and very friendly, helpful staff.

The manager on reception was so nice and friendly - she was great.

Staff make it a welcoming experience as they're really friendly and helpful.

The staff were a standout, friendly, welcoming and exceedingly helpful.

The complimentary drinks and nibbles were a lovely touch and all the staff were very hospitable and friendly.

The standard of the rooms, the professionalism and friendly efficiency of the staff, has determined we’ll be visiting again.

Very friendly staff and free wine in the afternoon,  Good location for bars and restaurants and most of the good Liverpool stuff well within easy reach

Considering the location only minutes from the city center the room was quiet.

The central location of the hotel enabled us to visit most of the places we wished on foot and we did not move our car during our 3 day stay in Liverpool.

Clean, reasonable, efficient rooms, excellent customer service, and good location!

Very good location lots of bars/restaurants in the area.

it is a perfect location for the night and I have received exceptional service from Christian.

Resident Liverpool offers a very positive and upscale experience in a perfect location.

The location of the hotel was perfect, right in the centre of Liverpool and the bars, restaurants and shops were all within walking distance.

The hotel is in great location for seeing  all usual tourist sights.

Great location, great building - loved it!

The location was perfect too, we were able to walk to all the main Liverpool attractions and the best restaurant and cafes for food.

If its nightlife and shopping you are looking for you can't get a better location than The Resident.

Great location in the city centre, rooms are lovely and I had a fantastic stay from start to finish.

The location was brilliant, a 2-minute walk from Liverpool Central Station and easy to walk to all the main sights and shops.

It is very centrally located and despite being close to the city nightlife the sound proofing is great.

however it makes perfect sense given the hotels location in the centre of some of the best bars, clubs, and eatery’s that Liverpool has to offer.

but these things were soon sorted the temp control could have been better as the weather was warm the room wasn’t cooling down much as no windows to open but hotel was lovely and clean staff were brilliant we would go again or maybe one of the London hotels

The only slight niggle would be when you had the blind open the people in the apartment building opposite had a direct line of view into the room so the blind really had to be lowered all the time when I was there.

As in most modern hotels we could not open the windows.

Not being able to open the window at all meant the room was far too hot, their was aircon in the room which was either off or full-on.

The only gripe was that we couldn't open the window for any fresh air and when the sun was at its height the room got very warm.

The only downside was  you cannot open the windows ,well it was the plan of the hotel.

Hotel is value for money.However, there are many restaurants and loud noises outside,

but they had money off with local restaurants if you showed your room card.

Short walk to the Albert Dock, lots of pubs and good restaurants.

Incredibly helpful, supplying recommendations on where to eat and producing a flannel when I asked for one.

We went for dinner at Bouchon Castle Street which was good.

Nice complimentary wine and beer service in the evening.

You are in the heart of the city with an abundance of restaurants, clubs and bars close by.

We ate breakfast at Masons just across the road and was very good.

The hotel is in Duke street, so there are lots of really nice places to eat and drink, and L1 is a stone’s throw away.

Bold street was our favorite area with lots of great places to eat (including Bold Street cafe) and lots of great vintage shops, etc.

The hotel is in a great location close to shops, restaurants and pubs.

It was great to be able to get some food from m and s and reheat it in the room…..no need to spend £££ on eating out or takeaway.

The hotel is ideally located for restaurants, bars and all the tourist sites in the city.

Plenty of restaurants and eateries nearby.

All the staff were very welcoming and helpful in suggesting places to eat.

Thank you so much to all the amazing team.

Also Molly back for night shift with a young boy who was impressive too.

The staff were welcoming, knowledgable and helpful.

The room was excellent, and the front desk staff particularly helpful.

Cleanliness, staff, hospitality and the experience was 10/10.

Twenty four hour available and very kind staff.

Thank you Luis for being so helpful and accommodating.

Finally on a personal note, it was my birthday when I stayed and the hotel very kindly provided me with a card and chocolate as a gift.

The walk from the car park to the hotel with our bags in the early evening on a Saturday in the midst of several hen parties celebrating in local bars was 'interesting'

The hotel was a 10- 15 mins walk to Lime St and other attractions in Liverpool.

2min walk to Liverpool One and 10min walk to Albert Dock

We could walk everywhere, including the train station.

Located couple of minutes walk from Liverpool One

We parked at QPark Hanover St which is a 3 minute walk from the hotel and you receive a 30% discount voucher from the hotel.

Everything from bars, restaurants and key landmarks all within 10/15 walk of the hotel.

I stayed from Monday to Thursday, very good for a weekday stay. Location: Amazing location, 5 minutes away from Bold St and Liverpool one centre,  15 minutes walk from Albert Dock, university main campus and easy to get to from Lime St

Staff, service and check in: A little hiccup at check-in

Only a few minutes walk from the Docks and the museums there.

but from the moment we walked through the front doors we were in an other galaxy quality and class  from staff and surroundings.

The hotel is in a great location - a short walk from Liverpool Lime Street and close to shops, bars and restaurants.

but a short walk to Liverpool one and the harbour.

From the moment we walked through the door we were welcomed by Megan at the reception desk who couldn't be more helpful.

Don’t miss out on the great restaurants at Bold street, just a five minute walk from the hotel

The hotel is located in a good area that's very close to shops, bars, restaurants and other sites, and is just a short 10-minute walk from the waterfront.

The Resident Liverpool

broken

open window

location

restaurant

walk

What I did notice was that the hand gel dispensers were grubby, didn’t work or were empty.

The other relaxation room was flooded with light and noise from the car park which it overlooked.

but shame I had no bubble bath to put in it .

but the shower leaks and a generator was roaring until about 5am which really affected my sleep.

There was a strange smell that we couldn't put our finger on until we emptied the bath.

On a different note, the hot air hand dryers didn't work in either male or female toilets; I presume they have turned them off to save money.

On arrival we were handed a health form and asked to sit down and fill it in, and someone would bring us robes to get changed into.

My only negatives are as follows no robes or towels / slippers given in spa as we weren’t having treatments usually it’s never been a problem.

Sauna and showers felt unclean (hair in drain).

- [ ] No robes or slippers (told this was COVID ) 
- [ ] No treat in No treat in room for special occasion as intimated 
- [ ] Dirty patio windows 
- [ ] Thermal heaven room smelled and dirty .

but then again it is Halloween week ) back of toilet seat had hairs on it, no conditioner in the bathroom, main light in the room didn’t work which left the room very dark and miserable.

no bathrobes or slippers as per our booking and bicycle hire not fulfilled as per booking
incorrect charge applied for spa treatments
raised issues on check out and was promised a phone call and email - neither of which have been forthcoming
followed up with phone call and email and still no response received
OVERALL THIS IS NOT WORTH THE MONEY
.

Shower wouldn’t drain properly, we had to put towels in the cubicle to stop the bathroom flooding, the towels were replaced for us when we mentioned it

A shame we couldn't have afternoon tea in our robes like you can do at other resorts.

There were no chocolates or robes either.

However, we did not receive robes or slippers as advertised on the website.

Couple that with below average food, a bathroom that floods and AC that breaks down, it’s hard to find any positives!

but also had to walk past a large group of male golfers in their robes to get to the spa after treatments which some people might be okay with but I can imagine some women who may lack confidence might feel a bit uncomfortable with.

Eventhough the room was spacious it was very dated as too was the bathroom, not that we were expecting anything spectacular, we were expecting things to work not expecting thing to fall apart if touched.

however the staff there were quite friendly!

Great facilities, welcoming and friendly staff and beautiful food .

Friendly asking if we had enjoyed our stay.

All the staff were friendly and efficient - it was a really enjoyable day.

The course was in superb condition and the staff in all departments are first class and friendly.

The place is clean and the staff are friendly

I cannot thank all the staff at your hotel for all there help and assistance to make it such a special day for us all 
But again special thanks to TRACEY, ROB and ANNE 
your staff are a credit to yourselves  
Also thanks so much to CONNIE who was Steph’s wedding planner she was so approachable and friendly throughout the process 

Thank you all so much

Friendly staff especially the barman who bought us drinks on room service and gave us a bit of top banter in the restaurant.

On arrival the receptionist was so lovely and friendly.

Staff v friendly and helpful, especially appreciate getting breakfast early on our day of departure.

Everyone at the hotel was extremely friendly and attentive.

Most importantly the staff were all pleasant and friendly and couldn’t do enough for us.

but would like to mention Jake on reception as he really made both my stays enjoyable and his friendly advice made my stay all the better as he was so helpful 😀 all the staff were friendly and I will be booking again in the future.

Reception staff were very friendly and helpful.

Second visit here and did not disappoint, great treatments from very friendly and tentative therapists

I booked afternoon tea for my friends birthday, we were treated exceptionally well by the staff who were friendly, courteous and helpful.

As it was ground floor were able to sit outside overlooking the golf course having a drink.

People playing golf there now go to Wetherspoon’s in Formby for lunch.

Having arrived for a two day Golf Trip, we arrived and played golf on Monday at 1.00pm, enjoyed the Golf course, the Meal afterwards was also lovely, treated well by all the Staff and the rooms where great, really nice Breakfast.

Parking is right in front and you are at all times accessible to your golf clubs in your boot.

We visit here every year on a golf package which is very good value.

Rooms were clean and views were fabulous overlooking the golf course across a terrace. We had booked treatments and they were great, (oils may have been a bit more fragrant, they smelt like they do when they go off a bit.)

The rooms are large and lovely and some are right on the golf course with beautiful views of the green.

Visited Formby Hall golf course today and was very dissapointed.

The rooms were spacious and clean and over looking the golf course.

12 of us arrived on Sunday lunchtime for a break that included 2 rounds of golf, dinner bed and breakfast.

Southport has great golf so look else where

It's a beautiful place with great views on to the golf course

Our room was situated on the ground floor with a patio overlooking the golf course.

The rooms are good and the golf course looks excellent.

Formby Hall Golf Spa = total caotic nightmare
Just returned home from 2 night golf break for our friends 60th birthday , The resturant is totally out of control , from waiting to being taken to your table to being ask for drinks order WAS  5 mins just for tea/coffee 15 mins later and after asking where are our drinks they arrive !!

First the good points 
Golf course excellent

After explaining that I had ordered and paid for champagne she later brought a non chilled bottle of champagne in a bucket of minimal ice , she then had to return again as wasn’t given enough champagne glasses .

Don’t order gin and tonic, 3 double Tanquery 10 £43.50, ridiculous.

We had lunch from the lunchtime menu, unfortunately they got our order wrong and the bread was just sliced bread, not bloomer as on the menu.

Ordered a flat white and was given a black coffee.

When we asked if we could order a desert told not serving deserts .

but out of order, I guess covid related but not sure, people were using it either way.

My sister had ordered bottles of Peroni for her guests

Finally after asking two waiters someone took our order

It is very difficult to get served and they take a long time to bring drinks and food once ordered.

TBH  the poor waiters/waitresses were trying their best BUT  with not much luck , for example order our drinks for table P2  10mins later drinks getting taken all over Patio area trying to find your table WHEN  theres a big No 2 on your table 🤣🤣🤣
Somthing HAS  to change very soon 
P.s great rooms , great golf course  not too bad food WHEN you get served BUT  the restaurant/patio needs sorting out NOW !!!!

After an HOUR and asking three separate members of staff, our food order still had not been taken.

Also we got no cups and saucers with our tea and coffee we had ordered .

but unless you go to the bar to order you will not be served.

We visited the restaurant/bar part of the hotel and ordered the small plates and a pizza.

Waited 30 minutes for drinks then another 30 minutes to order food, I wouldn’t have minded if it was busy

One of our party actually had to order 4 times before being served.

Also the jacuzzi is out of order and has been for a while. Restaurant.

Food was dreadful, order was wrong, burgers were over cooked and tasteless.

I would agree with the other reviews that the restaurant is chaotic - e.g our breakfast order was forgotten as the waiter didn’t hand it into the kitchen, my husband asked for some bread to accompany his starter of chicken and ham hock terrine and it took so long to come he ended up eating the starter then the waiter brought it when he’d eaten.

No answer on the number to call which was mentioned on the voucher.

After over 10 calls trying to get through to deal with the reissue, we were advised “we were in an executive room- hence the higher cost- this isn’t what was booked - and not explained at check in if we had been upgraded.

Afer contacting hotel services immediately was told it would be refunded next day,after 5 phone calls and 2 e-mails still waiting for my refund.

She said she would ask a manager to call us back about the issues

had to go back to reception to find out what number to call for room service?

In this day and age I am rather baffled why they couldn't just scan my phone for the QR code.

Facilities are dated and poor quality, overbooked and overcrowded - especially the changing rooms and the ‘thermal’ room (if you could call it that).

Receptionist rang as we entered  room 
to apologise pool closed .

After complaint to the reservations team , there was a rude, over the phone,  response.

We’ve had almost £500 worth of our belongings go missing under the care of this hotel, staff are no help whatsoever, been told that we would receive a call back

I'm still waiting for the hotel to phone me to discuss my concerns,

There was very poor phone reception in our room

Firstly on arrival we struggled to get a swimming slot after several phone calls later we managed to get an hour slot not at our preferred him.

To call him an asset would be a huge understatement.

In short this is not what you would call a organised environment, don’t know what the problem is

but all paperwork has been removed from the rooms so no way of knowing what number to call.

but that they likely wouldn’t answer the phone.

No lounges available so had to put robes and slippers by disabled lift which then someone picked my robe up by mistake what had my phone inside lucky that the lady brought it straight back which was so nice of her, spa treatment was for 25 mins which felt like it was rushed and was done before I got to relax, jacuzzi had to many people in it so couldn’t get in just not a spa we’re you can relax.

The restaurant was badly run too, having to check every bill because the staff were booking meals to tables at random.

Talked through the treatments on offer and I was quickly sent an email confirmation.

Son booked us evening meal, bed and breakfast for our anniversary.

I would definitely NOT reccommend anyone to stay here,they will keep your money and lie about refunding it.

We had booked a table in the restaurant for 7.30 and arrived at 7.15.

On check-in day, we arrived a little early as we had afternoon tea booked.

Big mix up with the rooms I booked so quite stressful rather than enjoyable , the reception then upgraded us free of charge to adjoining executive loft rooms .

Our spa was booked for 2 so we didn’t Have anywhere to leave our stuff.

My partner booked a surprised stay at the hotel.

Having stayed here a good few times we were excited to book a little girls night away as we have always had an amazing time at Formby Hall Spa.

Fabulous service pre-arrival from the reservations team.

You used to be able to see availability on line then ring to book,

The day of the booking arrived and we duly went along for our Afternoon Tea.

I booked a spa day with my Mum for her birthday which included  a spa treatment, afternoon tea and use of the spa facilities.

Been here on numerous times,  last time the week before first lock down started two years ago we booked a couple getaway with evening meal and breakfast included, formby is a excellent hotel to go to firstly thank you to Tracey on reception who gives every person staying the same exemplary service, myself and my wife included thank you for welcoming us so much.

Booked here for my family of 6 to go for Christmas Day Lunch,

Kids booked us a spa weekend for our anniversary.

It is blatantly obvious that FH don't have the staff or organisation to run at full occupancy, yet that is what they did for our stay.

Alice was my therapist and very professional she was.

It was as if we were an inconvenience to the staff!!

however, staff where polite, and everything was great over there, the main hotel could do with a shake up

She then proceeded to stand with her shoulders touching my partners whilst we authorised the supplements and tip again at Reception.

The staff arranged for my ballon’s and flowers

Reception staff were brill and we could see them being very hospitable and effiicent.

I enquired as to where i could get my lunch and my complimentary fizz.

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