No way of controlling the temperature in individual rooms, I was absolutely freezing and while a small electric heater was eventually provided it made little difference due to the only sockets being nowhere near the bed.

though due to building works, not well signed to get to reception from the lifts in the car park.

We really struggled to sleep due to the temperature.

however this is  due to finish beginning of Summer, and I am sure this will then improve the access and prominent position of this hotel.

I am going to have to rate down on value for money due to the fact we had to pay quite a lot for one night , probably due to the fact that there was a lot of things on in Liverpool that weekend.

The breakfast we were a little nervous of because of the changes due to COVID  ,

My partner due to having Parkinson’s desease required a walk in shower.

I had arranged to go to Aintree races and needed to travel the evening before due to an early winter start.

This is were the event was marred due to the extreme rudeness of the man I spoke to on reception , coupled with a disinterested and dismissive attitude .

but had not stayed for a while due to decline in work travels, but we were not to be disappointed.

Unfortunately our friend Ian took very unwell due to heart issues.

but would definitely consider asking for a room facing the other direction due to the noise issue.

but quite noisy due to a Hen party staying; take ear plugs just in case.

however it was still too hot for me and due to this I would not stay here again.

Had a terrible nights sleep due to the constant droning of the lifts and the person in the next room being sick all night from 1am.

Breakfast was also avaliable however due to a busy night we didn't get up to try it

Only downside for us was not being able to travel to lime street station which is directly opposite, due to the rails being renewed.

We even able to check in earlier than the 15:00 time due to our room already been cleaned and ready for us - the only good thing about a flight delay LOL we were due to arrive at about 11:30

However would not stay again due to noise levels.

Great location right opposite Lime Street Station surrounded by shops and places to eat.

A great location for visiting the city and an easy walk to Liverpool 1, a variety of eating places and the docks for a Mersey ferry trip.

Chosen due to other TA reviews as well as cost and location.

Location is amazing, a stones throw away from Lime Street station.

The hotel is in a central location in the city.

As well as the interiors being great, the location was also a fantastic base for exploring the city centre, especially if you travel by train as it’s opposite Line Street station.

The location is great, everything is near , supermarkets, shops , and it’s safe , there’s a security.

Thee was a choice of a continental - ham and cheeses - quasonts - cereals   to a full English  - any thing you could have wanted for breakfast - and it was ALL fresh - very nice
Location was superb - right access the road to Lime Street Station.

As always would recommend this hotel for staff, cleanliness & location.

Hotel located very close to Lime street station so really convenient if travelling by train.

The room was good and surprisingly quiet for a city centre location.

The location of the hotel is very handy for the train station.

The location of this hotel is superb with so many shops round about.

Positives are clean hotel, very central location perfect for rail arrivals, free parking and lovely breakfast.

The location is bang on, couldn’t be more central.

Rooms were nice and clean and the location was really convenient and central.

Positives:

Hotel is really well located to get around Liverpool.

They also had to collect their own loo paper from reception, so their experience was not as good as ours.It's a great location for the centre of Liverpool and close to the train station of Lime Street.

We could never get the room serviced without a separate call down to reception late each afternoon - despite hanging a sign on the door.

I rang to let them know i was ill and couldnt make my booking.

I could never reach neither housekeeping nor reception via the phone in the room, it either just rang or rang busy.

When we booked we couldn't seem to find a deal that included breakfast so ended up ringing the hotel.

She only realised on her drive back to London and I said I would ring to arrange to pick it up this week.

I tried in vain to sort my problem with their customer service team via twitter and phone line with no success.

They gave us a hard time, and we seriously considered to call the police, before they finally returned our belongings to us.

Only minor thing was that the room got a bit chilly at night and you have to call reception to rectify.

Finally, after shivering under a blanket I had to call reception, who sent a heater up.

When we looked the emergency exit was right next door, and because no one could call the lift every one had to use the door to go down stairs!!!

.but I’m sure a call to reception would have sorted that.

I was then surprised to receive a call from the hotel the next day saying if I wanted to guarantee twin beds I would need to pay an additional £15.

Difficult to think of any negative points, other than the lack of power points by the beds - everyone now charges their phones over night and uses them as an alarm clock.

There is no power socket by the bedside to charge phones, only on the other side of the room - not very convenient.

However, in the meantime, neither I nor the desk manager could get an internet connection working on my smart phone.

It would have been good to have some info in the room about working the TV as we only seemed to be able to get a few channels and also if you could set the phone to do a wake up call.

In total, there were a grand total of TWO power sockets available to charge my two phones, camera and laptop.

So at 3.00 am we call the receptionist, and a man came up and said the the termostate was broken.

I thought I would give it another try the following night ordering a prawn cocktail starter followed by the gammon and a side of onion rings, The gammon was untrimmed and fatty not like home!

In terms of help, When calling the housekeeper (around 19:00) - no answer.

A spacious room with a comfortable bed and a deep bath in the ensuite, ample wardrobe space and a large desk.

Catherine on reception  was so nice and accommodating and we were able to get into our room early.

The room had two double beds and an extra sitting room, which made it very spacious.

Spotlessly clean, spacious room, excellent breakfast and friendly staff.

It was very pleasent, clean rooms and reception, All the staff we dealt with were lovely and super friendly.

The hotel was very clean all the staff were very friendly and helpful our room had a king sized bed which was great , fantastic breakfast (would recommend everyone to include this) the car park was so handy next door which was also a good price.

Everything was spotlessly clean and the room felt spacious.

What w wonderful hotel , big room and it’s fit for 4 person , very clean , all the stuff are helpful and friendly, they welcomed me with a cookie and a free water.

The room was a standard double - nice and clean with everything you could have wanted there - air con - tea & coffee - iron and board  - nice TV with plenty of channels - shower gel and shampoo everything that we would have wanted.

Room was spotless clean and there was no noise at night from other guests.

Room pretty good - not too small, nice desk and chair, quiet, clean.

The breakfast was excellent- the staff were friendly and helpful - I would stay again as long as I could have the same room ! !

Lovely rooms, and spacious lobby and bar.

The family room was of a good size, recently refurbished and clean

Great family room absolutely spotlessly clean.

Staff were friendly

Room was kept clean and housekeeping efficient for the most

Negatives:

The biggest negative was the bed (or beds in my case).

Room was clean, perfect location for inner-city.

Wonderful clean room overlooking city  good nights sleep in comfy bed, next mornings breakfast a little busier than previous morning

The rooms were all clean and well presented.

Brilliant check in
Lovely clean rooms
Tasty food
Brill breakfast
10 and of 10!!!

Rooms were spotless, food was adequate to good, bar and dining room staff marvellous, breakfast was very good, clean and plenty of facilities, beds comfortable, minor issues overall very good and can recommend, easy access to shops, bars, theatres and tourist venues.

Room was very clean and warm which is appreciated during this cold weather.

Our room was spotless, as was the rest of the hotel.

Positives: very friendly staff on reception and in the restaurant.

Helen (and her team) always goes above and beyond to ensure each stay is as enjoyable as the last.

The staff are fantastic polite and courteous nothing was too much trouble.

All of the people at the desk in the lobby were lovely and helpful.

Excellent service and friendly receptionists.

It was spotlessly spotlessly clean throughout and the staff were very helpful and friendly.

Hotel was spotless, and all staff friendly.

Absolutely professional and friendly from outset.

Everything was brilliant - staff were very knowledgeable about the area and very friendly.

All the staff from the moment we checked in were all polite, friendly and made us all feel very welcome.

Was offered the alternative of using the staff carpark.

Emilia on reception couldn’t do enough to help and even gave us a voucher for a complimentary drink.

though is the lovely staff especially the ladies at breakfast.

Holiday Inn Liverpool - City Centre, an IHG hotel

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The shower head and hose were also broken.

The window had a roller blind and a curtain, unfortunately the curtain was broken and did not raise or lower, meaning the room bled quite a lot of light in the morning.

On top of this, the bathroom items were never replaced, coffee machine was broken, window was filthy, the lighting was poor.

but it is a lively area at night with bars and broken glass - so maybe avoid the street if you have youngsters.

Considering the location only minutes from the city center the room was quiet.

The central location of the hotel enabled us to visit most of the places we wished on foot and we did not move our car during our 3 day stay in Liverpool.

Clean, reasonable, efficient rooms, excellent customer service, and good location!

Very good location lots of bars/restaurants in the area.

it is a perfect location for the night and I have received exceptional service from Christian.

Resident Liverpool offers a very positive and upscale experience in a perfect location.

A fabulously located hotel with friendly, knowledgable and helpful staff.

This little gem in the heart of the city is a real home from home; brilliant location and all of the staff are super friendly.

The location of the hotel was perfect, right in the centre of Liverpool and the bars, restaurants and shops were all within walking distance.

The hotel is in great location for seeing  all usual tourist sights.

Great location, great building - loved it!

The location was perfect too, we were able to walk to all the main Liverpool attractions and the best restaurant and cafes for food.

If its nightlife and shopping you are looking for you can't get a better location than The Resident.

Great location in the city centre, rooms are lovely and I had a fantastic stay from start to finish.

The location was brilliant, a 2-minute walk from Liverpool Central Station and easy to walk to all the main sights and shops.

It is very centrally located and despite being close to the city nightlife the sound proofing is great.

however it makes perfect sense given the hotels location in the centre of some of the best bars, clubs, and eatery’s that Liverpool has to offer.

but these things were soon sorted the temp control could have been better as the weather was warm the room wasn’t cooling down much as no windows to open but hotel was lovely and clean staff were brilliant we would go again or maybe one of the London hotels

The only slight niggle would be when you had the blind open the people in the apartment building opposite had a direct line of view into the room so the blind really had to be lowered all the time when I was there.

As in most modern hotels we could not open the windows.

Not being able to open the window at all meant the room was far too hot, their was aircon in the room which was either off or full-on.

The only gripe was that we couldn't open the window for any fresh air and when the sun was at its height the room got very warm.

The only downside was  you cannot open the windows ,well it was the plan of the hotel.

Hotel is value for money.However, there are many restaurants and loud noises outside,

but they had money off with local restaurants if you showed your room card.

Short walk to the Albert Dock, lots of pubs and good restaurants.

Incredibly helpful, supplying recommendations on where to eat and producing a flannel when I asked for one.

We went for dinner at Bouchon Castle Street which was good.

Nice complimentary wine and beer service in the evening.

You are in the heart of the city with an abundance of restaurants, clubs and bars close by.

We ate breakfast at Masons just across the road and was very good.

The hotel is in Duke street, so there are lots of really nice places to eat and drink, and L1 is a stone’s throw away.

Bold street was our favorite area with lots of great places to eat (including Bold Street cafe) and lots of great vintage shops, etc.

The hotel is in a great location close to shops, restaurants and pubs.

It was great to be able to get some food from m and s and reheat it in the room…..no need to spend £££ on eating out or takeaway.

Very friendly staff and free wine in the afternoon,  Good location for bars and restaurants and most of the good Liverpool stuff well within easy reach

The hotel is ideally located for restaurants, bars and all the tourist sites in the city.

Plenty of restaurants and eateries nearby.

All the staff were very welcoming and helpful in suggesting places to eat.

The rooms was spotlessly clean with the added bonus of a little kitchen area with fridge.

Rooms very clean with fridge/kettle/microwave and iron.

Room was very clean and had everything you need, loved the kitchen area.

The rooms were spotless and smart and excellently equipped.

The room was really clean and we had a fridge which was great for a bottle of fizz later on.

Rooms are clean and comfortable with the great addition of a small kitchen area and fridge.

It was lovely and clean staff were brilliant and so helpfull the room was spotless would recommend this hotel as its right in the middle of nightlife and shops easy access lovely place as I said staff so welcoming and can't do enough for you

The room was clean and well appointed - everything you need.

We stayed in a superior room which was immaculately clean with an extremely comfortable bed and great facilities.

Great hotel, room was clean and spacious and kitchenette an added bonus.

Rooms clean and customer service excellent.

Clean, spotless room and bathroom with a large and very comfortable bed.

Good location, very clean rooms, secure entry, great friendly welcome and all at a reasonable price!

I will definitely return to this hotel
The location is brilliant , Staff is outstanding (Especially Molly & Rosa), Rooms were spotless, The welcome drink, card and snacks was a lovely touch.

It is lovely and the rooms are clean and cozy.

The room was spotless and the ‘kitchen’ amenities a welcome addition to the room.

Rooms are very clean and the hotel is in an amazing spot for shopping.

Our room was clean and bright, made up to a high standard.

The staff were all so friendly and could not have been any more helpful, a personalised welcome card and beautiful clean room with probably the most comfortable bed I have ever slept in!

The walk from the car park to the hotel with our bags in the early evening on a Saturday in the midst of several hen parties celebrating in local bars was 'interesting'

The hotel was a 10- 15 mins walk to Lime St and other attractions in Liverpool.

2min walk to Liverpool One and 10min walk to Albert Dock

We could walk everywhere, including the train station.

Located couple of minutes walk from Liverpool One

We parked at QPark Hanover St which is a 3 minute walk from the hotel and you receive a 30% discount voucher from the hotel.

Everything from bars, restaurants and key landmarks all within 10/15 walk of the hotel.

I stayed from Monday to Thursday, very good for a weekday stay. Location: Amazing location, 5 minutes away from Bold St and Liverpool one centre,  15 minutes walk from Albert Dock, university main campus and easy to get to from Lime St

Staff, service and check in: A little hiccup at check-in

Only a few minutes walk from the Docks and the museums there.

but from the moment we walked through the front doors we were in an other galaxy quality and class  from staff and surroundings.

The hotel is in a great location - a short walk from Liverpool Lime Street and close to shops, bars and restaurants.

but a short walk to Liverpool one and the harbour.

From the moment we walked through the door we were welcomed by Megan at the reception desk who couldn't be more helpful.

Don’t miss out on the great restaurants at Bold street, just a five minute walk from the hotel

The hotel is located in a good area that's very close to shops, bars, restaurants and other sites, and is just a short 10-minute walk from the waterfront.

The Resident Liverpool

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One of the two lifts was out of service, and as a person with multiple disabilities, that matters to me.

The lifts are so small my mams small scooter wouldn't fit in it without having to be lifted.

* Good Breakfast

Bad Points
*Lack of housekeeping
*Dirty Lifts

During our 4 days housekeeping didn't once visit our room,

Given the price I paid for the too and the problems with the lift and above all cleanliness.

The hotel itself was dingy and the lifts both dingy and didn't work very well.

Cleanliness was an issue with dirty carpets, coffee machine tap faucet etc Added to the general tired environment only one lift worked.

( only one lift working- this was the same when we stayed last August) We had booked a super room for 2 ad 1 ch.

There was one lift working the whole time we were there.

Only 1 lift working for a whole hotel and you cant share lifts so youre waiting a long time too 

I have had a rash come out on my body, im guessing from the bed sheets and going to get that checked out today.

only one lift in operation all the tme, made it difficult to abide by covid-19 recommendations.

Only one lift working for 3 days, not ideal for keeping safe in covid.

As everyone else has stated only one lift is working

One of the lifts wasn’t working which I have seen in several other reviews,

1 lift was out of order & because it was busy, we had to keep waiting for the lift & … not what you need after a marathon, the stairs were a struggle in floor 5.

No one around when we went to report it, we were greeted by a cardboard cut out of a person. Lift wasn’t working properly so large queue forming so we had to walk to the 5th floor (11 flights of steps!)

Terrible three night stay here in August 2021

On arrival and throughout, only one of the two lifts were working.

Unfortunately it must have been close to the lift shaft as that's all I could here.

Worth paying extra for super room which are all located on one floor.

Hotel is in an excellent location, easy to find and you are close to some nice eateries.

Great Hotel excellent location plenty to do and lots of places to visit and eat within walking distance, would definetley stay at this hotel again would highly recommend this hotel for a stay in Liverpool

The location was ideal only 3.50£ taxi ride from the hotel to liverpool one (city centre) great bars and restaurants nearby, great experience of the city provided by the extremely well priced hotel.

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