Other side people where very nice and friendly, number of kids' attractions was good.

It is a very nice hotel, friendly staff at high professional level, food excellent, animation program for kids just perfect.

Hotel is baby friendly, so not for couples like us (we've got this stay like gift from friends),

great modern hotel with amazing wellness; we really liked that adults were separately from children so you can rest properly; on the other side we saw that there were lots of activities for children so they didn’t have chance to get bored :)   also food was amazing, lots of options; friendly staff was the cherry on the top

Wonderful hotel, friendly staff, customer care, great healthy food and lots of fun for the kids.

Always friendly staff, exquisite food, super clean room and great wellness.

Restaurant staff is amazing, don't think I've ever experienced such a helpful and friendly service.

I see many famliar faces in terms of waiters, bartenders, overall staff is very friendly and helpful.

We loved food, friendly and proffesional staff as well as kids zone and animation program.

great hotel with, perfect for staying with kids both during summer or winter :-) nice rooms, friendly and professional staff, great spa and wellness facilities for adults and kids, great kitchen and food offerings for breakfast and dinner, highly recommended

This hotel is very children friendly so we highly appreciate this service.

The staff are all so friendly and helpful.

The restaurant was perfect, they prepared vegan and vegetarian food and the staff was super child friendly.

Family very friendly hotel with a lot of places for children to spend time.

Friendly staff with great attitude towards guests.

Fantastic hotel, great service, friendly staff, kids had amazing time and would like to go back.

That's why they only earn a fraction of the management, because their unwillingness has to be rewarded accordingly.

On one occasion i asked the manager who was wearing a grey suit a question and he told me to ask someone else.

When we have raised this issue to restaurant manager he explained that it was hotel initiative to bring us more wine since portions mentioned in menu are too little from the restaurant point of view.

When we ask to change a table since I was with my Mother, a lady age 85 that was tired to walk so far - the manager was so antisocial and her attitude was so antipathetic and she rudely refuse to help us and continued to refuse even when one of the ladies in the reception talked with her!!

a lady that took sit at that place almost sat on broken glass left there - she noticed and asked for chair replacement herself- it seems like this place is running with no manager or they are just focused on short term profit and are hiring low qualified and as few as possible employees

2) facilities have early closing time and couple of minutes after the time the waiter will tell you: sorry we are closed! 3) I paid 70% of full price for a bit of clear pasta for the kid (8 euro), and the manager told me thta was even waiter fault to give me (unbelievable.  )

I'm not sure how could the management miss such a detail.

but more the management and or the governments fault.

During the day I asked 4 times to speak with the manager (Mr Vujtek, or Vujtik something like this).

but not before we had to speak personally to the hotel manager).

We talk about it with manager on duty,  he palliate and promise us make change,

but two days later they send an email that we have to pay the room that they did not give it to us in time that we been there.

Downside is there is no aircon in the rooms (and it was very warm when we were there) and there is an expensive and prescriptive dinner each night (which we opted out of).

but please reconsider the prices of drinks in the restaurant.

We wanted to book a room for a couple with a baby, two different prices showing on two different screens, had to call them and resolve, not a big issue,

No helper to close roof top fence (Velux) anyway into rooms!!!! Quite expensive price (320euros for 2 bedrooms 1 night and 4 breakfasts)

When we have raised question to the reception the lady was quite aggressive saying that “In the whole world the tap water is charged, so what do you expect from us”?

For kid breakfast only fruit or sweeet cereals - no pancakes or creppes- No buffet for dinner - you have to pick a dish from 3 choice menu, portions are very small for adults, if kid does not like it you have to pay to get smth else- jar of tap water with lemon is 3 euros!- dinner service takes around 2h!

Everything included in the price of the package was cheap-cheap alcohol, awful dinner, bad masseg without choice.

When we insisted they had to check if this is subject to a fee or not.

For the money we paid we should have free coffee.

It was the first time I have been offered for a triple room and have been asked to actually pay for a triple room even if we were just 2.

but probably online with rates for a hotel of this nature.

I find the main hotel a little old and pricey.

We visited this hotel because other hotels on this area are overpriced or with worst equipment etc.

For 36EUR/2 hrs its really not cheap funny.

but the person is completely indifferent to the problems and requests you make.

Tbh comparing the hotel webpage information to reality in aspect of GF awareness huge disappointment also while booking i have asked for extended time to leave apparent -

Simple requests were dismissed, and there was a rather abusive encounter with one of the staff.

ONE HOUR later, after dealing with his swearing, banging, sawing on metal with open flames flying - ripping the door off, we had to go down and request another room.

Another time I asked at the restaurant in the afternoon, if we can get some light snacks, as the english description suggested.

but reception staff requested our plate numbers when we've arrived, so it shouldn't be a problem to call visitors who are parking on disabled spots and ask them to move car somewhere else.

Also, you asked for water, and standardly our clients are ordering from the list of drinks.

Moreover they didn’t have a bell boy and I was alone with 2 kids and my mother and no one helped me to carry the suitcases, even when I asked for help!!

When we asked for they said they don't provide.

The higher an employee is in the hierarchy, the more unwilling he is to help.

Very nice personnel, rooms were spacious, clean and serviced daily, tasty & fresh breakfast with many choices, nice swimming pool with wellness, rich programme for kids (thanks to amazing animators!) .

but as with GF diet nothing was marked in reservation - In 4 stars hotel we shall focus on pleasure and relax not on wondering if all agreements for booking are forwarded to staff.

The Manager was dismissive and didn't care about the quality of stay for those of us paying a decent amount to be there.

Good personnel at the desk are always willing to help.

Great kitchen
Great staff and service
Great Wellness facilities and massage
Spacious, modern room with tea and coffee making facilities
Really good to have midday snack service after return from morning walking
Ample private parking
Stayed as couple

Hotel has skilled staff which does various activities with children.

We enjoyed very nice time in the family friendly ambiente, high professiinaly services, delicious food and kindly animateurs.

Wellness is absolutely gorgious  and staff is veru kind and helpfull.

Staff was  very frendly, room was clean, food was realy tasty :-)
Wellness was also OK,

The answer was it is 'wrong translation'.

After checking in, a maintenance man was sent to the room to fix a broken doorknob as we sat waiting in the room to unpack.

each family table has a small table with colouring pens and pages to entertain kids while you wait fir food to be served.

The only thing we can comment was that on our day of arrival, they had a dinner menu until 21:00 with a starter, main meal and a dessert, so if we wanted something else on the á la carte menu, we had to wait until 21:00.

Of course I went to the reception and the lady tell me that I have simply to wait till 7am the arrival of the Maintenance guy, 2nd SHOCK!!.

The soups were too warm for children, so we had to wait a while.

Wellness Hotel Chopok

request

management

wait

price

Free parking

Free High Speed Internet (WiFi)

Pool

Cons - The kitchen is not equipped, no air condition (we had two days of 36 C and it hard to sleep at night due to the humidity), the lobby is being close at 10PM and there is no WIFI in the rooms.they charge for tab water at dinners.

Location was picture post card, snow covered trees stream running behind the log cabin The staff where amazing and a credit to Hotel****Liptovský Dvor attentive and could not do enough to help in any way they could.

We find it’s the best place to stay for winter family vacation: cosy cottages, delicious food, nice wellness, wonderful kids room and friendly staff!

All hotel staff are attentive, friendly and want to do everything they can to make our stay a treat.

Nice children friendly resort with chalets in traditional Slovak style, excelent food, with great choice of meals for children, staff is very friendly and helpfull, wellness clean with nice relaxing area outside, amazing enviroment in Janska valey, I highly recomend

Receptionist Lenka was invariably friendly and very helpful.

Family hotel with cozy private cottages, amazing food and friendly atmosphere.

The fire place will help to keep the cottage warm and friendly, big rooms and 2 bathrooms provide enough space for big family.

Very friendly staff in the front desk and we had great and highly professional waiter Martin.

The staff are wonderful, so helpful and friendly.

The food was delicious every day and the staff were very friendly and very accommodating.

The staff are very friendly, and they really try to meet any request one may have.

Very nice friendly and welcomy family hotel.

The reception is outstandingly friendly and helpful; same is not true for the restaurant staff, which is more average.

Absolutely perfect service, extraordinary and friendly staff, delicious meal, cosy accommodation, very nice wellness and perfect location.

We couldn't fault the attention to detail and the friendly, personal service provided by Richard and Jana, and the cabins are stunning.

We found the staff to be friendly and very helpful and when one of our party broke their leg the staff could not have provided more assistance.

Rooms service and the staff have been very friendly.

+ very good food, three-course menu dinner, buffet breakfast
+ unlimited swimming pool, whirpoll, sauna
+ fire place in the chalet, no need to watch TV
+ nice walk with stroller to mineral spring
+ friendly and helpful staff

The "hotel" (rather family ground) starts with great location, very well prepared amenities (from cottages, through kids playgrounds), friendly staff and great chef. If you need time off, this place will not disappoint you, good weather is a plus :)

You can make a fire in the fireplace that can create a friendly and romantic atmoshphere.

but don't expect western four-star standard.

We really enjoyed stay here, Great services, very kind personnel, nice surroundings of chalet.

Staff is helpful and service minded and they all seem to take pride in the hotel as if it is their own.

Lovely Chalet, delicious food, kind staff.

During our stay we enjoyed a very pleasant and professional staff who made our stay so enjoyable.

All people are always smiling , willing to fulfil your wishes and food.

The food was even better than the year before - if that is possible - and Peter the Chef is as attentive cooking a child's omelette in the morning as he  must be conjuring up the feasts we had every evening.

Staff was probably the nicest and most helpful that we experienced in every way.

Nice surroundings, clean apartments, really helpful staff and amazing food.

Meals were included on site at a large log traditional restaurant and included roast duck, wild boar and venison The chef cooked freshly each day and the staff were very attentive and professional.Took advantage of the Massages available and there was a hot tub and small pool.Good base for exploring the mountains which we did.Children were catered for and Richard and Jana were good hosts being very helpful and attentive.

It just got better at dinner with the most fantastic dishes - not one in the week was less than sumptuous and fantastic in size - not too much, not too little and presented in a beautiful manner.

No request was denied and we were always greeted with a smile by all of the staff.

Romantic accommodation, kind and caring stuff, breath-taking cuisine.

When you open your window you can hear the stream 10 m from it.

Hotel Liptovsky dvor

luxury quality

creditcard

window quietness

Free internet

The staff really friendly, the lounge very nice next to the children play area.

The hotel is extremely friendly - I would say too much.

The service is pretty good for Slovakia - friendly and efficient,

Staff is very friendly and very helpful, sometimes maybe too much (they didnt managed drunk and loud people which had unreasonable condunct in kids area).

The staff are friendly, the facilities are clean, the food are delicious and the choices are huge, rooms are cozy, beautiful view.

The service is excellent and the staff is friendly.

Service was friendly and staff aim to please.

Hotel is nice enough with decent facilities friendly service

Large clean rooms, great breakfast and friendly staff.

But personnel was amazing, very friendly and helpful, always with a smile.

The hotel on the whole was friendly, clean and well run.

The service was generally very good, friendly and efficient.

The staff was kind, helpful and very friendly.

Another positives are ladies staff on the front desk - at their absolute overload is amazing how professional and friendly approach they have.

The hotel was very busy including the pool area with young families and as such was a little noisy and boisterous,

Animation programs
Currently noisy area owing to ongoing construction of huge 5* hotel in neighborhood

Also our room was located right on the edge, near the road, so there was some traffic noise (though not THAT inconvenient).

Hotel is big and sometimes a bit noisy, depending on the neighborhood.

So much noise due to construction and a business conference.

Big and noisy construction next to the hotel made our mornings short.

CONS:
The room's door (de-lux room) was not blocking any of the sounds from the hallway - so if any other guests are walking by your room you will hear every word they are talking, and you will wake up in the morning with the first guests leaving their rooms as you can hear their moves, talks, children very loudly.

At the hotel itself there were many families with kids which made the lobby and the retaurant crowded and noisy.

Noise insulation can also be an issue, especially kids running in the corridors,

Only real downsides for us were -queues at reception at many times -  the kids running up and down the corridor and closing doors loudly, the floors and doors are quite echoey.

The exuberance of the noise only intensified as the early hours of the morning dawned.

Phone didn’t work in the room, I believe this is for your convenience, so you are not disturbed by anybody.

but however we had to sit among the customers those had mostly half or full boards and it was a bit disturbing.

The building construction next to the hotel was giving some noise during the daytime

Lobby - noisy In the evening, staff friendly.

but this was way too much, they occupied everything from reception, lobby, bar and restaurant and were of course very noisy because nobody cared – nor their parents nor the hotel staff.

The shower jets around the pool didn't seem to work and neither did those in the pool.

The jets and heating seemed to be broken, and the pool isn't big enough to actually swim in.

but to be fair, they did sort it out eventually and we're apologetic.

The restaurant staff did a good job keeping the service running, though.

Extremely helpful and nice staff (I would actually like to nominate Petra from the reception, as we discussed a lot of time about different points of my interest and she always found a solution for everything).

Smiling all the time and very helpful with everything.

They can sell you ski passes at the reception.

though so we informed the hotel personnel.

The staff would definitely benefit from extra training about service.

but she manages to involve kinds in a variety of activities.

Were it not for one or two members of staff who were great - this would have gotten a 2 star rating..

Perfectly located 20m from the slopes, this hotel has a range of facilities, spotless rooms, helpful staff and a nice hearty breakfast.

It was good, lovely staff explained everything to us.

If you're visiting this hotel as a part of a conference, meeting or any kind of organized event for companies, you will enjoy your time here.

PROS:
The hotel is nice, wellness facilities are fine too, the personnel was very kind, the food is excellent too.

Reception personnel very polite and really helpful.

Hotel staff is nice and kind and prices are between mid to high in mid August.

The staff at the reception is clueless - they had no idea where is an emergency medical service or what are the best options for hiking.

Hotel Grand

quietness

We waited only for beer half hour and got cold food after.

Breakfast was a buffet with hot and cold food.

The English from the waitress was rather bad, the cappuchino cold, the smashed  potatoes partly raw, the fish of the day totally tasteless, the traditional Slovak food even worse with dry meat.

Sauna outside near mountain stream offers opportunity to dive into cold water after it

I ordered a steak of local venison and it was tough to say the least and almost cold.

Cold soup, no cutlery and reject on serving couvert I found disturbing definitely not corresponding with presented hotel status (and I do not require high society service).

but again, mine steak with mushrooms and beef tail was very very tasty but COLD!!!

Room, food, wellness and very friendly staff.

The whole hotel looked very cozy and clean, everyone was being helpful and friendly whenever we needed help with anything.

All staff helpful and friendly - even when your car’s battery is flat there is someone to help. Thanks

Hotel is made in very charming nature mounting ZEN style, Staff was super friendly, helpful with any high demand request.

Room was very spacious and spotless, breakfast was magnificent and the staff was friendly and helpful.

Amazing food, fantastic service big thank you to Patrik M. he was so friendly and professional.

Staff members were all very friendly and helpful, and most spoke excellent English.

We would highly recommend this hotel, brilliant service, attention to detail, staff very helpful and friendly, speaks either Russian or English.

Excellent and very tasteful food, good and friendly service also English spoken.

The service was friendly and most of the time good,

This hotel was a real relax to us with high quality service, friendly staff and nice rooms in a beautiful location.

Staff was friendly&profesional, we arrived late and we went to empty  hotel restaurant before closing , staff was welcoming and very friendly, top service !

Offers Good food, clean spa, friendly service.

I always make a point of being very friendly and obliging, especially when in an other country and when I do not speak the language.

Except that personal acted friendly, helpful, fine.

We had a very nice weekend there, really nice hotel, interesting interior design, with excellent cuisine, small river just behind the hotel, fresh air, very friendly service. You will wish to come again :-)

As I mentioned, the interior is interesting, staff is very friendly and willing, the price is acceptable.

Gastronomy is excellent, staff friendly,hotel quiet, spa with jacuzzi under the stars and finish sauna next to the river.

but after we got served dry salmon on the frozen veggies we decided to talk to management on the next day.

Also hotel manager should say "Hello" or "Nice evening" when he pass near guests and not to go as silent mummy..

Last point is related to massage for pregnant ladies that is offerred in spa..once you are charging this specific massage by you should at least kniw how this one should be performed and what is this massage containing and not to say on request that its the same as normal one

Definitely used to better front management.

Having read the previous unfavourable reviews on the restaurants, I must say that the management took them seriously.

So I have asked to talk to manager and after one hour of waiting we were allowed to move to another 100km away hotel in High Tatras which is owned by the same company.

Wonderful place by the river with amazing staff from reception via bar, kitchen to spa.

Pros:
Lets start with the services and staff.

The hotel offers a great service by attentive staff, rooms are the nicely decorated.

Helpful and very kind hotel staff, hospitality, very good restaurant, simply - excellent hotel, food and service.

Very nice interior, cosy and clean room, helpful staff.

The atmosphere created by the hotel itself as well as the staff is very pleasant.

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