The hotel's staff, including the restaurant staff, are very friendly and helpful.

Great place to stay in the middle of Saalbach, had lovely large room in the annexe, hotel owner and staff very friendly, food good and lovely indoor pool to cool off in.

The rooms are lovely and clean, the food is varied and met our expectations and the staff were always helpful and friendly

The staff were very hard working yet had time to be friendly and helpful.

On the positives- the staff were lovely and friendly.

The staff at the hotel were all very friendly and very attentive to the guests, The restaurant ran smoothly when Mel was there.

but everything well cooked and tasty 
Staff were very friendly and helpful
I wud definitely stay again

People working in hotel were all very friendly.

This time our main waitress was Melanie who was very attentive and friendly.

The owner and staff were very friendly and customer focused.

Excellent location a short walk in ski boots to the nursery blue ski lift & x3 gondolas,  A family run hotel with a genuine warm feel, colourful with character, friendly staff (probably the nicest & most helpful staff I've met).

it is also vegan friendly if that what you looking for.

Overall the waiting staff and all front of house were great and friendly to deal with.

Excellent hotel, lovely decor, very clean, staff lovely and all very friendly.

Our second year at Berger's and we loved it again - very friendly and helpful staff, good facilities, central location and Elvis visits every Thursday.

Staff were friendly and always willing to help.

They are very friendly and helpful and all can converse well in English.

but this is not the hotel's fault, is the loud church bells that start waking everyone up at 6am.

Saalbach is a lively party going resort which means it can be noisy in the evenings for rooms facing the high street which is true for any hotel in this location.

The street can be noisy at night when the clubs close and also early in the morning when the church bells ring and delivery vehicles  unload, so often a disruptive night’s sleep.

though with noisy passers by, vehicles and church bells.

Or maybe some thicker double glazing in the future to block out the noise!!

but be aware, as is common in Austria, there is a lively apres ski culture and music and group noise can go on into the small hours, however  closing the bedroom windows and curtains screened out most sounds.

There are no measures employed here to stop food contamination by handling, coughing or sneezing.

The hotel is in need of some investment and not laid out very well, particularly the buffet areas so expect little traffic jams at breakfast!

OMG it was appalling, so much so I refused to sleep in it, it was just horrendous .. dirty carpet, dirty walls, broken beds and a basin under the radiator to catch the dripping water .. to cut a very long saga short after a heated argument with our Tour Operator we were given a slightly better triple room in this Hotel which four of us shared for just one night until they managed to find alternative accommodation for us all.

The one advantage of this was that we weren’t constantly hassled by the noise.

The wall to the next room was also very thin and we could hear the conversations between the girls next door.

Saalbach itself is very pretty, fairly noisy,

but this didn't do anything for the street noise, light streaming through the curtains, trudging through the icy streets to breakfast, lack of secure ski equipment storage, waiting for hot water to finally come out of the shower or the generally depressing ambience of the place.

but if you are at the back expect to be woken every morning by the church bell which goes crazy at 6am!

Requested a quiet room which we got, albeit rather small,

Some people have made comments about late night noise

I can imagine in full season this room would be quite noisy at night - so if this is an issue I'd recommend requesting a room at the back.

but dont go there if you can not stand noise.

Don't expect peace and quiet, it's a lively apres ski resort and music, singing, shouting etc goes on into the small hours!

My point being we spent a lot of money on a hotel which is in dier need of a refit, poor food, tiny rooms, weird staff etc, also never had any communication off of any Crystal reps the entire stay, will never use them again and stay clear of that dreadful dump, the Sport Hotel Berger!

but most of the rooms are a bit on the small side.

Although we had booked a superior double room it was actually quite small and we had no balcony and as our room was at the back of the hotel we looked out onto a brick wall.

The ski/ board room is small, the doors in and out go the wrong way, the lobby is tiny and a mess, the Prosecco bar is an eyesore and only takes cash (no charging of drinks there to your room) and the restaurant is decorated like a French bordello.

Hotel is quirky and some of the rooms are a little on the small side so worth booking the larger twin/double.

My room was a little bit small and dark (and also too warm) which is the reason why I didnt give the highest grade.

My husband and son said the hotel was fabulous, the rooms was small however he was told the hotel was the 1st hotel in the resort

I booked a small room, and had a small room.

The hotel is spotlessly clean and well looked after, our room was small and didn't give us much space.

I had a room which was on the small side,

although the rooms are a bit small and gloomy, I only needed a room for sleeping and showering in
So no complaints from me and my party .

Finally the boot room was far too small for the number of guests (not surprising since it was half term so the hotel was full).

but average quality 
Breakfast – excellent 
 

Cons 
Very small rooms 
Small bathrooms
Uncomfortable bench style seating in the restaurant
Boot room too small for the number of guests
Tepid water temperature in the pool

What was not bearable was the stench of stale cigarette smoke permeating the reception and adjoining areas.

but the smell of cigarettes out of this hotel is bad.

Very little fresh food was introduced on the later sitting with old stale food left out from the first.

And incidentally what is it with that stale stench every morning as you enter the dining room for breakfast?

Also there are communal shared balconies and so this meant that the smell from people smoking drifted into the bedrooms.

The owners were responsive to our concerns and did supply a no smoking sign which did help.

As some reviews have mentioned the room did smell of cigarette smoke

The only downside is the smoke you experience

but there were several people smoking e cigarettes on the odd night which was a bit disappointing.

but it is an odd quirky mix of old and new, strange oil paintings on the walls and a modern lounge bar only spoilt by the smoke that permeates around the entire hotel, why on earth its not banned, it ruins the experience of what is an otherwise pleasant lounge/bar.

Especially our bathroom was very humid and contained mold because the ventilation didn’t work.

and there was always a bit of a smell . .

My only problem is that it is advertised as non smoking throughout

Would not stay there again mainly due to food and smoking

My one issue with Skiing in Saalbach, Austria is that smoking is allowed in most bars which isn't great when you don't smoke! !

The packed lunch which was available for 1 day of week contained an old orange covered with mold.

A very red theme to the decor, and our daughters room was smallish and did smell of cigarette smoke, which took some of the shine off.

Hotel - great location for all the gondalas
Staff - all freindly and very helpful
Food - magnificent, fresh and diverse.

The owner came out to say hello to us most nights, and our two children were particularly excited to meet the owner's dog, Lucky, and thank you Lucky for the lovely little cuddly toys you helped our children pick out on the last night.

An old hotel from the 1920’s still run by the same family that built it, the guests rally matter to them, great location, great atmosphere, great staff.

It’s a family owned hotel since 1929 currently managed by Frau Brandel who is always there to warmly welcome guests and takes a personal interest in ensuring that they are happy.

but the staff are great and do everything to resolve problems generated by un reasonable alcohol fuelled patrons.

All staff were very pleasant and helpful.

We were made very welcome , staff are all amazing can't do enough to help, room was clean and comfortable, meals delicious, hotel is very well placed in centre of village, and close to multiple cable cars ,

This hotel has a slightly old fashioned charm as has the host Frau Berger who greeted us personally when we arrived about 11pm.

The owner of the hotel was so accommodating and that certainly makes all a big difference.

Berger's Sporthotel

quietness

smell

small room

Free parking

Free High Speed Internet (WiFi)

Pool

When someone complained (me actually) about young children running riot in the spa area someone went and sorted them out immediately.

We complained after two nights and the owners were not interested, so we choose to eat out instead and every meal was ten times better.

The meal in the bar was not up to the standard we recieved for the remainder of the week .An apology and free drink was offered after people complained.

As I first stated, we had a discounted late deal from Thomsons, for this reason I would not complain about any part of our holiday, We would return,

No disturbance during the night, I cannot complain
6.

It was only a matter of time before he bumped into one of those and would have probably had an injury, to which the parents would have complained I'm sure!

Our wives immediately complained and at dinner that night we were given a different and much better table in a much better part of the hotel dining room.

The only thing we could complain about is very hard beds.

The food in the dining room is very good and very well presented and the staff is, mostly from other EU countries,  is friendly and very helpful.

The personnel is very friendly and helpful.

Lovely hotel, friendly staff, great room and amenities.

Fantastic location, most of the staff very friendly (Castello’s bar - unsure if directly linked to the hotel

I am very happy was great a been in that type of quality hotel and very friendly staff which help a lot of with different matters that make the stay much pleasant.

The restaurant deserves to be mentioned especially: the staff was beyond friendly and helpful, and every day we had 5 great courses, with choices between regular or (extra) healthy options.

The people were super friendly and there were lots of vegan and vegetarian options.

The food is great, the personnel very kind and friendly.

The staff are very friendly and helpful - particular mention to Robert on reception who was excellent, helpful and friendly.

Staff were friendly and efficient throughout - a little mix up with our bill at check out

Great place, perfect location, very friendly and great food!

The view and the sauna are wonderful also the staffs are friendly & helpful.

The friendly and very efficient staff apologised profusely and in minutes we were given a free upgrade.

The staff are incredible and were the icing on the cake – a credit to the hotel: helpful, friendly, engaging without exception.

The staff were so helpful and friendly, The facilities were immaculate and the food was of a very high quality with plenty of variety.

The staff were very friendly and made us most welcome.

In the year 2019, smokers should not be given preference over non-smokers.

The only criticism is that in Austria they still smoke in the bars.

Only grumble from the group was smoking allowed in one of the bars( smoking in bars appears to be the norm in Austria) so we just stayed in the other bar that was non-smoking.

a damp, fusty smell in our room and for those of us from countries with non smoking bars, just note that smoking is allowed in the cafe bar (as in many places in Austria) and for us that was really unpleasant.

Another comment I would like to make is that perhaps the hotel could group smoking and non-smoking rooms together as the smell of smoke coming from our neighbouring room - at all hours of the day and night - was not pleasant at all.

Although the hotel has two bars, one s reminiscent of a train station waiting room circa 1975 and is horribly smokey most of the time, and the other is not really a bar at all as it seems to be reserved for diners and you need to stand at the bar.

As non smokers we were concerned that most of the bars would be very smoky,

Where I am from smoking is not allowed indoors.

The one downside was the Smokey bar area which also allowed smoke to filter through to reception area where there was a nice sitting area this stopped us from using both when bar was busy.

but is seems in general in Saalbach, was the fact that they still allow public smoking.

This seems to be the norm in Saalbach though, we are just used to non smoking in the UK.

To the left is the smokey bar which you would only sit in if you wanted to inhale others smoke and come out smelling like a cigarette, the smell wafted into the reception itself and was really off putting.

Only small gripe is smoking is allowed in the bar/cafe -

The only small problem is the allowing of smoking in the cafe - bar, something we're not used to nowadays.

The only drawback was that all of the bar areas still allowed smoking as far as I could tell.

but don't let that put you off as its allowed all over Austria to smoke.

but nothing spectacular (our bathroom was really dated though and stank of smoke, which we realised the next day was due to the used hotel robe they had just left there from the previous guest).

The cafe adjacent the reception is a smoking facility and when we arrived the reception was quite disgustingly full of cigarette smoke.

The friendliness of the staff, the cleanliness of the whole hotel, the variety of food and the whole ambience of the hotel amenities was the best that we have ever experienced.

The Saalbacher Hof is a lovely hotel, where all the staff are very professional and caring.

High standard in the rooms, excellent food and service from a great staff.

Sabrina and the reception team were great.

I enjoyed my stay throughly and think the staff are all excellent at what they do!

Even with all the recent world problems with covid, staff shortages etc this hotel has managed to maintain it's very high standard.

Guests feel warmly welcomed both thanks to the accomodation itself and the kind and helpful staff (especially Szabina at the restaurant and Cornelia at reception).

Staff are excellent especially in main restaurant which is very spacious.Food is very good with an air of fine dining.

Eating was unhurried ina spacious fining room with excellent staff.

The lady’s and one very good waiter in the dining room were very nice some did not know much English

Kind staff, great facilities, the SPA was wonderful with different areas and great rest rooms.

Fantastic hotel in a great location - close to all the lifts and bars - supported by a great hotel team at the front desk and in the dining area.

We stayed here approx 6 years ago and had a fabulous experience - lovely room, all staff superb and the food was consistently of the highest quality.

The staff were excellent from start to finish and top to bottom, nothing was ever any trouble.

Saalbacher Hof

complain

From my arrival until my check-out, everyone of the staff was super friendly, making me feel as welcome as at home.

Also lots of praises for the staff at the front desk, especially Mike, all of them friendly and incredibly helpful.

Great rooms, great food, great pool and especially great managed hotel (I’d like to emphasise this) which reflects  on the proactive and friendly staff.

but they were also friendly, boundlessly accommodating and genuinely warm (pity some of our fellow guests weren't).

All the staff were delightful – charming, friendly and always helpful.

Charlie was out Waiter and he is so friendly and attentive it really added to the experience.

In addition, the hotel staff are extremely welcoming and friendly.

The staff are friendly and helpful and many thanks to Michel and Karl behind the bar who work extremely hard to make sure that everyone gets their drinks on time
The rooms are immaculate and well fitted - the beds really comfy and I liked the fact that you were given a choice of three types.

The staff are all very friendly and helpful.

although not the fault of the hotel I found concerning, 

The staff were really friendly and nothing was too much trouble.

Restuarant
The staff in the restaurant for breakfast , lunch and evening are very friendly.

The staff were all very friendly and helpful, nothing seemed to be too much trouble you just had to ask.

Glad to see the new furry friendly face Lucy as we have missed Chico these past few years.

Fantastic hotel with friendly efficient staff and great facilities.

Excellent hospitality with friendly and attentive staff and great food.

Hotel facilities all excellent and staff friendly and helpful.

The staff are exceptionally friendly and helpful.

Well located and staff was friendly and nice.

but is very weak and you need to keep your thumb on the switch to supply power, very poor for a hotel of this calibre. .

Negatives:

- Toilets only available downstairs on the boot room floor, no toilets on the reception and restaurant floor which can be really inconvenient;
- Massage at the spa was poor;
- Only one small lift servicing all of the floors in the main hotel which sometimes meant long waits and visiting several floors above before finally getting down to where you wanted to go.

Add to that that the Hotel serve Lunch between 13-17, where you just go in an choose from 2-3 nice dishes as well as Soup, poor yourself beer from the tap or wine from the bottle to have those opening hours shows that you KNOW and understand your guests needs.

The bathroom also was not overly great with big cracks in the tiles etc and a poor slow running shower over the bath.

Which always makes you feel embarrassed that Brits are so poor at languages.

Even in the poor snow conditions this year we could ski back nearly to the hotel.

quibbles - the only lift seems slow as it is in constant demand by guests), the wifi was poor (didn't work at all in our room) and one of the receptionists seems unable to raise a smile.

No problems at all except for poor Wi-Fi , not a big deal on holiday as every thing else was top marks.

I had one treatment and found the treatment room freezing cold and the treatment itself poor.

We were a party of 3, our teenage son slept on the sofa bed, and our room was a bit small and smelt a bit musty

The only downside of this trip is that the rooms are rather small.

As others have mentioned, the one drawback is the boot room which is a bit too small, with only 2 allocated slots for skis and 2 for boots for each room, so the children's ones have to be stored on the spare racks at risk of being taken by someone else by mistake.

As to niggles:

*Boot room was small, chaotic, and the cause of some nastiness for my family.

- The side of the hotel we were located on seemed to get very noisy very early in the morning, with what sounded like workers delivering to the kitchen / bars

- The ski and boot room is a little small, and tired, and could do with ski lockers to store jackets, helmets etc rather than having to lug them back up stairs

Overall though, we absolutely loved our stay and are already discussing returning next year at the same time to celebrate new year 2016.

The boot/ski room is a bit small and carnage when the hotel is full,

Boot room far too small with not enough room for all skis and snowboards or enough seating.

These rooms are small, not renovated and the ceiling is very low (so not recommendable when you are tall like me).

Everyone was super kind and caring for its visitors.

I’d like again to  thanks the staff and congratulate the management Very international,

Fantastic facilities - pool, spa, room 
Amazing staff who go out of their way to ensure you have everything that you could want.

A unique hotel with the most fabulous food, wonderful team, amazing service, great guests and fabulous spa.

Wonderful helpful staff, great food, super room and facilities.

Excellent hotel, great location 
,great facilities, food good and staff excellent who couldn’t do enough for you.

Our first visit to this hotel.we have had a fantastic week.my husband skied every day.i stayed in the hotel just chilling.the hotel staff couldn't do enough for you.the rooms were fabulous.the food was great.the pool was great and the bar staff were amazing .thankyou for a brilliant week.we will be back .

It is very clean and comfortable and the staff were excellent- nothing was too much trouble.

At reception each morning there is a printout of any lift closures, very useful when planning a days skiing and reception sell lift passes which can be added to your room  bill.

The rooms are large, beautifully furnished and exceptionally well maintained.

Fabulous hotel with wonderful staff and amenities.

Alpinresort ValSaa - Sport & Spa

poor

Fantastic hotel, we thoroughly enjoyed our stay here, the food was exceptional and the staff extremely helpful and friendly with a special mention to Petra who looked after us very well throughout our stay.

The hotel and staff are amazing,  high quality with a friendly feel,  nothing was too much trouble.

It is clean, comfortable, largely friendly, has great facilities and super convenient for lifts, bars and ski hire.

The staff where so genuinely friendly, they all came across a really happy team, that loved there job.

Happy, friendly and beautiful: service, staff and hotel!

Staff are very friendly and accommodating.

Wonderful hotel with a very friendly and serviceminded staff.

Excellent hotel,service and food perfect,location very good,friendly staff,we were on the bike,hotel has nice place to keep bike inside,also bike shower outside,on the breakfast you can make fresh juice,it was fantastic

An excellent addition to the stay was the amazing Eva Alm with live music and a friendly vibrant atmosphere this was a great place to end an evening.

whole facility very clean (room, spa, restaurant)
friendly

Very nice hotel  perfectly located in the very centre of Saalbach, just a few steps away from the ski lifts.Staff is very welcoming, always ready to help you /thnxs Markus .The bar with great music is very inviting to have a few drinks.Restaurant, staff of the reaturant, Mato, Tin etc very friendly .

The staff were very friendly and helpful.

The staff are amazing - everyone was very friendly and highly attentive to our every need.

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