but we had to call them on multiple occasions to fix multiple issues. From cable not working, to hot water not working, to bathroom doors not closing, to maintenance knocking on the door at 7:50 am (Vegas?)

2 days with no housekeeping service, hvac sounds like a blast furnace, bathroom sink stopper missing and bathroom sink backs up, shower does not drain properly, at least one elevator of four out of service for 27 floors, curtains do not close properly, when asked, they are short staffed.

Thus we had one small bar of soap and an inadequate number of towels.

The bathroom can be a little more upgraded.

I was told they could not see bottom of the pool (sun block lotion, kids peeing in the pool , etc) the gal at the pool scolded us saying come earlier

The room I was initially placed in, 1420's sink was leaking.

but the sink had a large crack and drapes were hanging down .

If you want to take a shower it will be a cold one.

But wasn’t flush to the wall leaving gaps between each staple so blackout curtains was worthless.

Our room (3-100) had issues with water pressure in the bathroom sink that was annoying

The bathroom sink has cracks, the bed is not comfortable and the electrical outlets are outdated.

We are Westgate Owners and one of our rooms didn't have a bathroom door!

Downsides: Check in was slow, shower drained slow, and adjacent room (not from our group) was smoking weed and it often smelled in our room.

We called and three hours later maintenance came and is currently running the water in the shower, I guess to make the hot water work.

One of my teammates also had their shower head completely fall off into the shower almost knocking them unconscious.

There were some room that look really bad dirty and old like a motel and no toilet paper and with only like sofa bed, But i got helped and I ended up staying in a room smaller

The carpet in the room is fraying and coming up from the floor, felt dirty to walk on, AC unit wouldnt stay running at night, Wifi would not work throughout the day, shower curtains held together by safety pins, toilet paper so rough and cheap it was like a gas station bathroom.

Was supposed to credit us because it turned into 25.00 each night.

Signed up for a casino loyalty card that gave us $3 off a buffet that was closed.

First she told me that I was not getting my voucher and that she credit my account mind you I won this stay in a radio contestant did not have an account so when I tried to explain to her the situation she did not let me get a word out and told my that not my problem.

butler and attach photos is to prevent anyone else getting charged $500 for damaging it!

The topper was they charged us an erroneous charge which I tried to speak to someone about

Westgate Resorts charged our Discover card $100 in error and also charged us $2.72 in error.

While moving our luggage from one room to the next, my 14 year old daughter left behind a couple items of clothing  and her wallet containing $44.00 and a visa gift card, she earned from babysitting.

I had accidentally been charged by one of the other employees.

I use the term NEED because one of them admitted to me that they get credit for every couple they get.

They then put an additional $300 charge on his credit card and numerous emails saying our reservation was cancelled, which we just ignored.

Box office ticket gal was very nice - not super sharp as she did make a mistake on one of our transactions purchasing tickets for the wrong night -

When Barry Manillow is on your bucket list and the Concierge at your hotel charges you for front row

but it was right next door to the underwear shop they have like famous underwear and socks, they had things price for the wrong price and then when I asked the cashier why did he overcharged me he stated that there price guns only goes up .99 so they have to just put everything at .99 which is closest to the next whole dollar.

West gate charges $45 resort fees every day.

The only negative thing I have to say is that we weren’t pleased with some derogatory remarks one of the Three Card Poker dealers (Steve) made to my wife and I while I was gambling, that put a damper on our day,

Was quoted $78.00 total extra charge for Resort Fees for 2 nights.

I was only in Vegas for a few days and Amy Davis who is in charge of the hotels social media managed to arrange an unofficial Elvis Tour for myself!

If you do stay here check your confirmation and charges DAILY as the charges will be wrong EVERY.

But they charged very high price because CES conference.

The Elevator by our room was not working and the wi fi didn’t work well.

Salesman hawking products each time we walked to the elevator.

The only problem we really encountered was the lifts.

Which was important due to some things mentioned later
* Quite possibly the fastest elevators in Vegas.

Stay above the 15th floor and find the elevators that skip the lower floors.

I happen to be in a four wheel scooter, having a very hard time, and she was gracious enough to hold the door and help me through and then she guided me to my elevator, because I was quite lost.

The room was at the end of a long hall, far from the elevators.

Elevators were a challenge my first morning because it seemed one was out of order so I took the stairs.

Which is annoying when only a few elevators are working and have to wait in a long line to go up  to your room, then wait another 30 min to try to get back down.

It is in dire need of a face lift to my way of thinking.

The elevator doors are filthy like someone died in there.Our room smells like smoke and alchohol .One the pillows have blood stain .

I will say the wait for the elevators was a bit harsh.

The “scenic” elevator didn’t take the room key and that’s the only way to get into it.

The only downfall, if there was one, was the elevators seemed to take a long time during peak periods.

One day we used the stairs after waiting 20 minutes with no elevator.

From the moment we stepped into the hotel, we were barraged by them and not just once. From the check-in desk to the hotel elevators, they approach you with questions and they don't seem to understand the words "no thank you!"

First, it is a large conference and event hotel so if you are unlucky enough to overlap with more than 1000 people checking in/out in a day, the experience will be miserable--LONG lines (30+ minutes) for check in, an elevator, coffee (no coffeemakers or microwaves in rooms), and baggage storage.

Loved seeing High Rocktane at the International Bar right near the entrance - lots of energy and enjoyed the variety of music!

Nevena is a heavenly vocalist, what a welcome treat at the Westgate (home of Elvis’ Vegas residency)): I had a lot of fun listening to her music.

Nevena Dadd was awesome with the live music at the bar, the casino is fun with cool vibes, the rooms are nice and we had a fantastic company event here.

The music in the casino from Thursday - Saturday nights was amazing.

While visiting we went to the IBar Lounge to enjoy live music.

💚💚 danced all night to their amazing music.

Maria D. suggested the Elvis bubble heads and guitars and those were perfect because my son loves Elvis!!!

Great idea having a piano at the North Court.

House band with dancing music, we loved our visit!

We had fun and had a good time, enjoying the drinks, the music, the entertainment!

I was impressed with the female singer and the wide variety of music they played.

Was in town for the APA and saw some great live music at the Westgate.

We are from Louisiana and love hearing some great live music.

They had a live band in the corner of the casino that was even louder than the piped in music!

Great selection of music, had a wide range of the 70’s and 80’s.

The stage was beautiful, the band was amazing, and Barry sounded as wonderful as ever.

It was like being met by an entertainer with his booming radio type voice and pleasant demeanor.

The production, stage settings, band, back up singers….. all stellar.

The high rocktane can rock with any band in the vegas area   Thursday night always rock with High Rocktane.

The pool isn’t a party pool so that might be a negative for some

We were pleasantly surprised by the excellent band, High Rocktane that was playing.

My husband and I were headed out the door after the Barry Manilow concert when we heard this band play by the bar and we stopped to listen.

They play all the great songs and sound spectacular!

Once we arrived (party of 5/booked 3 rooms ).

🥳 can’t wait to come back and see them play again!!!! !

They played the best hits and got the crowd going.

Went to go see Rock Roulette Such a great Band they rocked it !

The dealers are so friendly especially Marilyn who made three-card poker so fun to play even if I am just a beginner.

There was a guest singing opera while his friend played.

She's in a good spot to play slot machine and listen to her sing.

Awesome hotel quiet not Smokey great shows
And on top of that great dealers ( Lucy and three cards poker - I played three days straight !!!).

This is when I encounter Pricilla to claim my voucher, now let me tell how nasty, unprofessional, rude, uneducated and condescending she is.

Downfall to the hotel was the horrible smell they pump into the lobby and the pool was closed for the season,

When we got into our room, one toilet had urine and toilet paper in it and water marks in the sink and bath.

Smoking permitted in bar and casino 
Characterless sports bar and food court 
Bar service slow

The room smelled like mold, the water did not work in the bath tub and there was no hot water for a time.

The beds were very hard, the shower in one of the bathrooms was missing a piece from the handle, the drain must have been semi clogged because it was not draining, and there is no hot or even warm water.

The only thing I didn’t like was the scent of the lobby.

The pool was filthy and the life guards had more
time to goof off and talk to each other than keep watch.

One day I heard somebody vomited in the pool; another time I was told there was urine or poop in the pool.

but they refuse to do anything,,, they refused to tell the people in the adjoining room it’s a no smoking section,,, plus after all that, they blocked me on social media,,, aparantly they only want good reviews,,, mgmt dosnt even return calls,,,, would never recommend

But it’s ok to smell that nasty marijuana smell everywhere.

If you have breathing sensitivities, go somewhere else!

Broken drawer handles, rusty showerhead, tub that doesn’t drain, and an air conditioner that doesn’t work.

Though, I notice a heavy chemical smell, probably from disinfectant spray.

And finally, fresh smoke made it into the bathroom every so often…not sure from where.

The Soul of Motown Las Vegas show was spectacular!

Thank you Soul of Motown for an awesome show and sharing your amazing talent!

Thank You Soul of Motown for making my evening!

We saw Soul of Motown at the Gateway in Las Vegas.

Good job Soul of Motown, we will be back next year!

The Soul of Motown is a must see experience,  all of what good singing and performance should be.

The next time we visit Las Vegas we will go to the Soul of Motown Las Vegas show.

We saw Soul of Motown at the Westgate Las Vegas last night, it was a fun and engaging experience!

The refreshments were fresh , and plentiful .Both team members were extra helpful.

They also have the great shows and aside from that they have this Amazing person Me Westgate; thank you very much for all your knowledge on Elvis you are such a kind person with the greatest personality He made us feel welcome.

Everyone at the resort was wonderful -friendly, kind, and accommodating.

One of my favorites is Arlene, who always greet us with a smileand some kind words and always makes it feel like HOME

This establishment is very blessed to have someone like her that will go above and beyond to see people smile.

Monique 
Server in the casino was the best part of our visit
Eager to assist us and help with any questions we had
She is so nice professional and helpful 
Always in a great mood
Looked forward to seeing her each day
Would return just to see her again 
Great job Monique

Clean comfortable BIG rooms, friendly staff.

This hotel is enormous, yet the staff are very friendly and helpful.

He literally knew everything and handled everything in the lounge, thank God because he really made the stay a lot of fun and was so knowledgeable and helpful.

Valarie was so gracious and friendly, making sure we were ready to enjoy Barry.

Room were very nice and staff very friendly.

The Westgate needs more outstanding staff like her, and should award Lisette Employee of the Month!

Unbelievably kind and attentive to my extra needs.

They greet you with a smile and made us feel at home.

And our Entertainment Host, Arlene, took great care of us in VIP Seating at the comedy show and the Motown show.

I loved how they interact with the audience.

Ww spent everyday of our stay in the club and Aida  and Katie made sure we were satisfied.

All the staff was great especially Aida, Antonia and Yulisa who worked in the afternoon when the club offers free beer and wine.

The staff at the club were very warm & friendly.they greeted us everytime we go there fir breakfast & meals.

We definitely love the attention that they give us here in the club

both are highly professional, so friendly, welcoming, helpful, and are tending to the club perfectly.

Later on, well past midnight another band we had heard about from friends took the stage in the club, Zowie Bowie.

Susan and Armynne from the Club were very hospitable and kind!

We have a 4 year old and each time we have been in the club she has been so helpful with accommodating our 4 year old.

Westgate Las Vegas Resort & Casino

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I am on the 15th floor and they have a nice concierge lounge.

We had access to concierge lounge which served appetizers and drinks in the evening.

All the concierge lounge is very nice and always makes for a low stress visit.

In the Concierge Lounge they now have a happy hour from 5-8 which is great,

Regina, part of the Renaissance Concierge Lounge staff, is an excellent and bright light on the morning breakfast scene!

I love going to the concierge lounge and Regina remembers me, every time.

The ladies in the Concierge Lounge were also very nice and accommodating.

And the staff in the concierge lounge is great.

If you're a Marriott member the concierge lounge is quite nice.

She takes such a personal interest in the guests using the conveniences of the concierge lounge and conscientiously makes sure food and beverage are replenished.

Concierge Lounge
We have platinum premiere status, so we had free access to the lounge.

Concierge lounge served a decent breakfast.

The lounge is well worth it
If you are considering access to the concierge lounge I highly recommend it.

The saving grace of our visit, and the ONLY reason that our overall rating is as high as it is for this stay, has been the truly amazing service provided by Regina and Emma in the Concierge Lounge.

There is a nice concierge lounge if you have status.

Concierge lounge is located on the 15th floor.

I do love the concierge lounge, the late night pool dips and the absence of the gambling zombies hovering over slot machines.

Concierge Lounge was nice with standard hot and cold breakfast offerings.

- Regina, breakfast concierge lounge attendant, - Regina is always smiling & working furiously to clear/clean tables & restock!

Location was great and within a 7 minute walk of the convention center if you are in town for a convention.

Highly recommend for convention goers and anyone who wants to be walking distance to strip

Service was great everyday despite a busy Convention weekend!!

My stay at the Renaissance Las Vegas Hotel for the convention was great.

Took us 1 min from the lobby to the convention entrance.

If you are attending a convention at the Las Vegas Convention Center, I highly recommend staying at the Renaissance!

although refurbished very nicely, it is so convenient for the Monorail to go to places or if you have a need at the Convention Ctr.

Location is close to the convention center and the strip.

It's right next door to the convention center.

Otherwise, all of the Marriotts by the convention center are great

Located right next to the conventions center.

Very convenient to the monorail and convention center as well.

The rooms are also clean and not showing wear an tear for a location next to the convention center.

Staying here will save you time if you are here for a convention.

It's just across the street from the LV Convention Center.

Conveniently located next to the Vegas convention center and steps away from the monorail that can take you to the heart of the Las Vegas strip.

Perfect if you're attending a convention and just as good if you are just visiting Las Vegas.

Its a great hotel overall with a good location (close to convention center, off stripe so less traffic).

You can't get any closer to the convention center and have a property with the amenities that the Renaissance has.

They give your packages to the attached UPS store, which then tries to charge to receive them.

Book through the hotel website to avoid fees not charged by third parties.

Stayed on points and was charged "resort fees".

The additional "destination" charge is not reimbursable for government travel.

When you check I the hotel refuses to recognise this benefit/ commitment and charges you the additional night  (con- men).

but drop an f-bomb on the poor soul tasked with delivering that news to guest and demanded a refund of $600 for the amount I was overcharged and referred to the manager, whom he repeatedly blamed for the outrageous trade show pricing in the first place.

Adding insult to injury, this Renaissance charges you $17 per day for parking.

Jon Carlo gave me a phone Charge the other night when I was panic about charging my phone.

The room was not inexpensive and then on top of that you get the $17/night charge for parking and a $30/day fee for WHAT?

The only down side is that I have a pet peeve and that is paying resort fees and parking fees and the Renaissance charges for both.

but with each charge they charged my credit card.

Given basic internet would normally be included, and I may or may not want the beer and dessert, it seemed to be a somewhat questionable extra charge.

The first morning, each of us were charged $9.00 each for coffee (I believe the correct price was supposed to be $4.00).

Of course, we then get charged $20 for 1 hr 20 minutes - the managers assurance was worthless.

but was far from good after I took a deeper look into my charges.

It charges $15 for parking, and adds a $30 destination charge for sundry items like one way metro passes, a whisky & desert you may not want.

but for the money charged, I don't see why they can't provide a couple of each.

The prices and room charges are deceiving, they charge a "destination" fee of $29.

I was also supposed to receive a $35 parking credit according to the timeshare company

I love that it’s a short walk to the Las Vegas convention Center, no smoking, no casino, and fantastic, attentive staff, The rooms are clean and comfortable and the restaurant and bar and great.

It is the closest hotel to the Las Vegas Convention Center.

but right next door from the Las Vegas Convention Center and the monorail.

I’ve attended meetings at the Las Vegas Convention Center before

I stayed here with my family this past weekend for a tournament at the Las Vegas convention center which is right next to the hotel.

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