They give your packages to the attached UPS store, which then tries to charge to receive them.

Book through the hotel website to avoid fees not charged by third parties.

Stayed on points and was charged "resort fees".

The additional "destination" charge is not reimbursable for government travel.

When you check I the hotel refuses to recognise this benefit/ commitment and charges you the additional night  (con- men).

but drop an f-bomb on the poor soul tasked with delivering that news to guest and demanded a refund of $600 for the amount I was overcharged and referred to the manager, whom he repeatedly blamed for the outrageous trade show pricing in the first place.

Adding insult to injury, this Renaissance charges you $17 per day for parking.

Jon Carlo gave me a phone Charge the other night when I was panic about charging my phone.

The room was not inexpensive and then on top of that you get the $17/night charge for parking and a $30/day fee for WHAT?

The only down side is that I have a pet peeve and that is paying resort fees and parking fees and the Renaissance charges for both.

but with each charge they charged my credit card.

Given basic internet would normally be included, and I may or may not want the beer and dessert, it seemed to be a somewhat questionable extra charge.

The first morning, each of us were charged $9.00 each for coffee (I believe the correct price was supposed to be $4.00).

Of course, we then get charged $20 for 1 hr 20 minutes - the managers assurance was worthless.

but was far from good after I took a deeper look into my charges.

It charges $15 for parking, and adds a $30 destination charge for sundry items like one way metro passes, a whisky & desert you may not want.

but for the money charged, I don't see why they can't provide a couple of each.

The prices and room charges are deceiving, they charge a "destination" fee of $29.

I was also supposed to receive a $35 parking credit according to the timeshare company

The next day emailed the front desk manager and gotten a call back advising me that the item was not in the lost and found inventory.

After waiting over 20 mins, my wife gets a txt I sent because she said the cell phone wasn’t ringing in the room.

I asked the individual taking the call to cancel the reservation, they did not respond and hung up.

I could hear the television and the phone conversation of the person next door to me in the bedroom.

Text and phone call ahead of stay to coordinate any needs.

I am tired of COVID excuses for limited service, please restore full service to call yourself full service.

A while later, we received a phone call in the room saying “a robot is outside of your door delivering the items!” What a cute delivery guy!

The beginning of the trip was horrible we then needed a place to check in immediately they not only booked it quickly over the phone discounted us as well on short notice. .

but still haven't gotten around to calling the hotel to fix it.

On booking via phone we requested 1. three rooms on the same floor, 2. late checkout so that our daughter could get ready at the hotel with us for her wedding the following afternoon, and 3. an upgrade if possible as we are platinum.

Of course I complained and was told the hotel manager was going to call and I'm still waiting for that call.

When I arrived the elite line had non elite foreigners who could not understand the clerk and no other clerk whether busy or not would call me over for assistance.

I overheard guys in rooms on either side of me conducting phone calls this morning at 7 AM.

Finally, while the resort fee is annoying, the monorail passes are great for getting to the strip without having to call a car.

I was now told that no insurance person would call us because there was no forced entry into the room.

I did call and asked to be moved .. they said there were no rooms ..

We had to call the front desk multiple times on the neighbors bumping rap music at 2:30am.

It’s clear that the owners haven’t sunk money into keeping the place up.

Lost an important item that could've been retrieved sooner had they let me talk to the front desk via their published hotel number instead of being connected to a call center.

- Front desk staff: it's a job for the front desk staff.

When you call, they even answer that way.

The staff was really nice, and location would also be great if you were at the convention center.

They were pleasant, courteous and respectful.

As soon as we got to Valet we were greeted by Russel!

Shout out to some great front desk associates like Sade, Darlene, Emilia, Yousif, Anna-Lisa at night and I'm sure there are others I am forgetting.

The staff at the desk was friendly and engaging.

May breakfast server Lee was fabulous she was very efficient ,friendly and helpful.

Such a warm engaging person who made our breakfast experience delightful.

We had the best wait staff in a long time.

Can tell the management and team take service as top priority.

He also helped us with our bags and was extremely professional and friendly.

Youseff at the front desk treated us like family!

We were given access to the club lounge while we waited

I spent some time in the club lounge where Sherrie greeted me.

but not least the 2 attendants in the Club room were so nice, helpful, friendly, welcoming. .

The best part of this property is Regina at the club level.

We received the upgrade to access to the club lounge which was opened between 5 pm to 7 pm.

Enjoyed our stay, particularly due to Regina in the club lounge - shows that one person can make a huge difference in your stay, She was fantastic and made the stay so much better.

The club lounge is back open and provides a great breakfast and snacks.

The ladies up in the club lounge are very friendly and helpful for breakfast and evening snacks and cocktails.

She even upgraded me to the club level access since I am a Gold Elite member.

The afternoon hors d'oeuvres that were served in the club lounge was okay (nothing special).

As a Marriott Platinum Elite, one benefit I look for (and a reason for choosing this property) is access to the club lounge.

The service at the club lounge was exceptional.

The young woman working at the restaurant (petite, dark hair pulled back) hustled and provided great service despite having quite a few tables, and the ladies in the Club were very attentive.

Other than that we enjoyed the pool, the restaurant and the club lounge used for Platinum Elite members.

The club lounge (top) floor happy hour snacks and the breakfast served was above average in quality and [the lounge] staff is very pleasant and eager to assist.

Excellent service, fast response by all employees, good breakfast variety in the Club Lounge with healthy options for the happy hour (crudités, hummus, olive tapenade, cold cuts, cubed cheese, grapes, one hot hors d'oeuvre, then dessert later).

Our last day, we we able to enjoy the complimentary breakfast in the Club Lounge.

We had access to the Club Lounge for breakfast where I enjoyed steel-cut oatmeal, fresh fruit, and a great cup of coffee.

Renaissance Las Vegas Hotel

creditcard

phone

Paid public parking on-site

Wifi

Pool

but we had to call them on multiple occasions to fix multiple issues. From cable not working, to hot water not working, to bathroom doors not closing, to maintenance knocking on the door at 7:50 am (Vegas?)

2 days with no housekeeping service, hvac sounds like a blast furnace, bathroom sink stopper missing and bathroom sink backs up, shower does not drain properly, at least one elevator of four out of service for 27 floors, curtains do not close properly, when asked, they are short staffed.

Thus we had one small bar of soap and an inadequate number of towels.

The bathroom can be a little more upgraded.

I was told they could not see bottom of the pool (sun block lotion, kids peeing in the pool , etc) the gal at the pool scolded us saying come earlier

The room I was initially placed in, 1420's sink was leaking.

but the sink had a large crack and drapes were hanging down .

If you want to take a shower it will be a cold one.

But wasn’t flush to the wall leaving gaps between each staple so blackout curtains was worthless.

Our room (3-100) had issues with water pressure in the bathroom sink that was annoying

The bathroom sink has cracks, the bed is not comfortable and the electrical outlets are outdated.

We are Westgate Owners and one of our rooms didn't have a bathroom door!

Downsides: Check in was slow, shower drained slow, and adjacent room (not from our group) was smoking weed and it often smelled in our room.

We called and three hours later maintenance came and is currently running the water in the shower, I guess to make the hot water work.

One of my teammates also had their shower head completely fall off into the shower almost knocking them unconscious.

There were some room that look really bad dirty and old like a motel and no toilet paper and with only like sofa bed, But i got helped and I ended up staying in a room smaller

The carpet in the room is fraying and coming up from the floor, felt dirty to walk on, AC unit wouldnt stay running at night, Wifi would not work throughout the day, shower curtains held together by safety pins, toilet paper so rough and cheap it was like a gas station bathroom.

The Elevator by our room was not working and the wi fi didn’t work well.

Salesman hawking products each time we walked to the elevator.

The only problem we really encountered was the lifts.

Which was important due to some things mentioned later
* Quite possibly the fastest elevators in Vegas.

Stay above the 15th floor and find the elevators that skip the lower floors.

I happen to be in a four wheel scooter, having a very hard time, and she was gracious enough to hold the door and help me through and then she guided me to my elevator, because I was quite lost.

The room was at the end of a long hall, far from the elevators.

Elevators were a challenge my first morning because it seemed one was out of order so I took the stairs.

Which is annoying when only a few elevators are working and have to wait in a long line to go up  to your room, then wait another 30 min to try to get back down.

It is in dire need of a face lift to my way of thinking.

The elevator doors are filthy like someone died in there.Our room smells like smoke and alchohol .One the pillows have blood stain .

I will say the wait for the elevators was a bit harsh.

The “scenic” elevator didn’t take the room key and that’s the only way to get into it.

The only downfall, if there was one, was the elevators seemed to take a long time during peak periods.

One day we used the stairs after waiting 20 minutes with no elevator.

From the moment we stepped into the hotel, we were barraged by them and not just once. From the check-in desk to the hotel elevators, they approach you with questions and they don't seem to understand the words "no thank you!"

First, it is a large conference and event hotel so if you are unlucky enough to overlap with more than 1000 people checking in/out in a day, the experience will be miserable--LONG lines (30+ minutes) for check in, an elevator, coffee (no coffeemakers or microwaves in rooms), and baggage storage.

This is when I encounter Pricilla to claim my voucher, now let me tell how nasty, unprofessional, rude, uneducated and condescending she is.

Downfall to the hotel was the horrible smell they pump into the lobby and the pool was closed for the season,

When we got into our room, one toilet had urine and toilet paper in it and water marks in the sink and bath.

Smoking permitted in bar and casino 
Characterless sports bar and food court 
Bar service slow

The room smelled like mold, the water did not work in the bath tub and there was no hot water for a time.

The beds were very hard, the shower in one of the bathrooms was missing a piece from the handle, the drain must have been semi clogged because it was not draining, and there is no hot or even warm water.

The only thing I didn’t like was the scent of the lobby.

The pool was filthy and the life guards had more
time to goof off and talk to each other than keep watch.

One day I heard somebody vomited in the pool; another time I was told there was urine or poop in the pool.

but they refuse to do anything,,, they refused to tell the people in the adjoining room it’s a no smoking section,,, plus after all that, they blocked me on social media,,, aparantly they only want good reviews,,, mgmt dosnt even return calls,,,, would never recommend

But it’s ok to smell that nasty marijuana smell everywhere.

If you have breathing sensitivities, go somewhere else!

Broken drawer handles, rusty showerhead, tub that doesn’t drain, and an air conditioner that doesn’t work.

Though, I notice a heavy chemical smell, probably from disinfectant spray.

And finally, fresh smoke made it into the bathroom every so often…not sure from where.

The refreshments were fresh , and plentiful .Both team members were extra helpful.

They also have the great shows and aside from that they have this Amazing person Me Westgate; thank you very much for all your knowledge on Elvis you are such a kind person with the greatest personality He made us feel welcome.

Everyone at the resort was wonderful -friendly, kind, and accommodating.

One of my favorites is Arlene, who always greet us with a smileand some kind words and always makes it feel like HOME

This establishment is very blessed to have someone like her that will go above and beyond to see people smile.

Monique 
Server in the casino was the best part of our visit
Eager to assist us and help with any questions we had
She is so nice professional and helpful 
Always in a great mood
Looked forward to seeing her each day
Would return just to see her again 
Great job Monique

Clean comfortable BIG rooms, friendly staff.

This hotel is enormous, yet the staff are very friendly and helpful.

He literally knew everything and handled everything in the lounge, thank God because he really made the stay a lot of fun and was so knowledgeable and helpful.

Valarie was so gracious and friendly, making sure we were ready to enjoy Barry.

Room were very nice and staff very friendly.

The Westgate needs more outstanding staff like her, and should award Lisette Employee of the Month!

Unbelievably kind and attentive to my extra needs.

They greet you with a smile and made us feel at home.

And our Entertainment Host, Arlene, took great care of us in VIP Seating at the comedy show and the Motown show.

I loved how they interact with the audience.

Ww spent everyday of our stay in the club and Aida  and Katie made sure we were satisfied.

All the staff was great especially Aida, Antonia and Yulisa who worked in the afternoon when the club offers free beer and wine.

The staff at the club were very warm & friendly.they greeted us everytime we go there fir breakfast & meals.

We definitely love the attention that they give us here in the club

both are highly professional, so friendly, welcoming, helpful, and are tending to the club perfectly.

Later on, well past midnight another band we had heard about from friends took the stage in the club, Zowie Bowie.

Westgate Las Vegas Resort & Casino

bathroom

smell

elevator

Free parking

Hot tub

but was told upgraded to Nobu - room was smaller than what I had stayed in at Caesar's, NO view at all, bathroom door wouldn't close, upon check out found that any item touched/moved in the room was charged to account as Room Service items are censored.

We were charged a 50 dollar per person cancellation fee.

Despite being billed as a premium property at Caesar's, it didn't feel like an especially premium experience.

And the extra charge to use fridge was outrageous.

Mini bar was half stocked (I better not be charged for this) and one of the phones didn’t work because it wasn’t plugged in and I couldn’t find the power cord.

If you touch anything and move it for long enough, they charge you way too much and don’t tell you how much you’re going to be charged.

And if any of the snacks on the desk are moved for more than 30 seconds you are charged for those so make sure not to accidentally knock anything over.

Don't stay here unless you want to get charged for unnecessary room damages that aren't actual damages.

Side Note: What kind of 5 star hotel has the gall to CHARGE FOR A COFFEE MAKER AND POD OR AN IN ROOM FRIDGE?

Then they wanted to charge me a fee to “put a rush on my room being cleaned and ready soon”.

Also they offer no complimentary tea or coffee and water is $10 a 600ml they charge even to use the bar fridge with your own drinks etc and also charge on top of your room rate a resort fee of $52 per day for using wifi, gym and pool even if you don't use it.

After 2 devices which the Hotel alls to be connected there is a $14.99/day charge to add a third device.

but they are charging over 100$ a night for incidentals!

but when I tried to work on my computer I was charged an extra $14.99 for an extra device …the resort fee covering 2 devices only … if you have 3 phones and a computer you will have to pay en extra $30…Again seemed very cheap when the  room price is not.

It's billed as an Asian themed luxury hotel, and it's far from luxury.

buttons, and you scan your card and push a button for the floor you want.

The staff not helpful at all, I waited 35 minutes for shampoo, they cancelled our Saturday night booking, the hair dryer is from the 80's, the room had food crumbs on the floor and a card key from the previous guest which means it wasn't properly cleaned.

I asked, “so I’m being charged for nothing I actually used?”, and Daniel said “Yes”.

They said we would be charged a 75 dollar restocking fee and we were not free to use the refrigerator for that.

The check in person was not very considerate as she spent 10 mins helping the guy in front of us with an app on his phone instead of checking us in.

Despite multiple calls to the front desk, we could not get service for our room.

but there was no way to reference this info after the fact to disconnect a device and switch from a laptop to another phone..

You couldn't call room service either; everything was done by text.

There were four pillows altogether, and we had to call down for them except the room phone was not plugged into the wall and there was no cord.

I didn’t bother to call down because it was late and i left very early in the morning.

Check in was well after 4pm when my room was ready and I never received a call, I had to got desk.

-While housekeeping is absolutely lovely in every face to face interaction, calling to ask for things was really poor.

He handled the call like I was going to be staying at Motel 6.

I got so frustrated I had to ask my CEO to cover the call.

Theres an AI concierge named IVY that you can text since it's hard to get anyone to answer the phones

This fee is for internet, local calls and gym access.

I asked “just so I understand, what is the reservation fee for?”  He said it was for any movies, phone calls, etc, that I may have used (I used none).

As we were travelling with an iPhone & iPad each this made it a challenge.

Was on the phone for over 20minutes getting my old reservation back.

Second time in a row we have to show our confirmation through our cell phone to then get “found” in the system… then upsold a fake “upgrade”.

Other issues are:
- the nobu hotel recommend to go to colosseum valet parking to check in bug valet says they can’t handle the bagage …So we go to valet at main entrance whom we indicate that we are checking in and this one don’t even bother to call bell captain for bagages and give you the wrong valet ticket so you have to pay every time you pick up your car… and finally bell captain deliver bag an hour after you arrive …
So overall a bad experience with very poor service

Paying $50 for a resort fee and only getting two devices free on wifi is extortionate.

The hotel is definitely overpriced for what you ultimately get (leaky ceilings and wet carpet). BEWARE!!

You cannot use the refrigerator to personal items, and the items are very expensive.

I know it's Vegas and everything costs more

If you try to purchase anything in the resort it’s double the price of what it would otherwise cost.

In order to even use the refrigerator, you have to pay $75 on TOP of the cost of the room.

I finally agreed to pay the $50 to check in 3 hrs before check in time.

Nevertheless we hope to get that resolved as no one wants to pay for something they did not purchase.

even though you book and pay in advance you are not guaranteed a room.

We expected that we would have to pay an upgrade fee.

If you take anything out of it you are charged a very high price.

Every time I went down in the lobby someone else was complaining about hidden fees and exta charges!

Based on the resort fees which are expensive this is not acceptable.

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