Perhaps if you don't stay in the spa tower, you don't get this coupon book?

* Upon check-in we were handed a coupon book.

Coupon book was nice and was able to take advantage of some of the freebies and discounts.

The coupon book at check-in was really great and helpful, because it allowed for us to find out about more things going on at the resort.

The staff was very helpful & the Coupon Book appreciated.

They also provided us with a coupon book that had some pretty useful deals in it as well.

They also hand out coupon book, make sure you use it there’s plenty of free stuff.

We liked to coupon books that comes with the resort fee

but they will give you a coupon book worth at least that much (at least six free drinks on property takes care of that right there).

Don’t forget to use the coupon book you get at check-in, lots of good freebies from drinks to snacks to discounts at the shops.

Also got book of coupons and breakfast with package!

Even the usual coupon books they give you when you check in were useful with free drinks and goodies.

but the coupon book helped curtail some of the expenses.

They also gave me a complimentary coupon book that had 6 free drinks at various locations, and other freebies.

Lots of "freebies" and discounts with the coupon book given at check-in.

I recommend this resort & encourage you to take advantage of the coupon book they give you upon check-in!

There was a coupon book for deals at restaurants and spa etc that was kind of fun and handy to have.

We were also given a coupon book which gave us a few free drinks in the casino.

Upon check-in, we were given a coupon book for the hotel and casino which was a nice gesture that helped offset the very affordable nightly Resort Fee of $18.99.

On the positive side, the grounds are lovely and the valet staff are excellent.

The good:  Grounds and location spectacular.

GROUNDS:The grounds are beautiful and the location in Summerlin is a well kept, safe community.

The grounds are magnificent and the care that goes into the property shows throughout.

Clean/modern large rooms, courteous & friendly staff, excellent food at their restaurants, immaculate grounds.

Grounds are beautiful, staff was friendly and we had everything we needed in one place.

Oh yeah, the grounds have a super nice walking area around the courtyard with seating in the shade to view fish, birds, rabbits, and other critters.

The grounds are immaculate and beautifully landscaped.

Located not too far from the strip a 15 minute drive, and beautiful grounds with free parking.

As I stated previously, we choose to stay at this particular location because  the grounds and the pool are amazing.

The grounds were beautiful, well manicured.

We stayed 4 days 5 nights in the spa tower with our disabled son in a ground floor accessible room w roll in shower and the resort provided a shower/transfer bench that

Upon check-in the friendly front desk staff changed our tower and our ground level room to a balcony room.

The hotel grounds are absolutely beautiful.

The staff are helpful and the grounds are gorgeous.

They did not make any attempts at calling or emailing us prior to removing all of our personal belongings from our hotel room.

They didn't and phone calls have been a run around and they keep thinking I am expecting an inbound package.

I stayed at this hotel about 2 weeks ago I was really hoping to get a response from the hotel and since no one returned my calls I felt compelled to write this review.

I’ve made multiple phone calls to the get the billing error resolved to the Spa Manager with no return call.

My 9pm my calls to management were very politely ignored ("maybe it will end at 11pm?").

Surprised that Marriott would allow them to call it a "JW".

So after calling they emailed me the folio which was full of mistakes.

They literally stopped picking up the phone!

Getting a cab js Impossible unless you call a company yourself.

Examples: 
* on most occasions, NOBODY answers the phone at the front desk when you call.

I did call to complain and when we left there was extra coffee in a bag on the door.

Despite reserving by phone and then confirming the rate verbally with front desk staff at check in we were ultimately charged significantly more for the rooms than we were quoted.

I confirmed that over the phone when I booked.

though the TV set was small and the phone and sink stopper showed wear.

While both wife and children were taking a nap and resting, the sound of a doorbell ringing at 2 pm on July 5 rattled the rest of the family.

Despite calling reception no action appeared to be taken

The TV and the phone in my room were broken.

I've stayed at Suncoast, Red Rock Casino, and JW Marriott, and the Marriott has the best rooms.

The Red Rock casino is 8 min away, the Strip 15+ minutes.

No disclosure of fire alarms being intentionally set to go off for 2 days, dirty showers filled with mold, broken balcony door, ooey-gooey sticky sofas, absent maid service, room left with soiled towels and glasses, ty.

The bad: Casino reeks of smoke. Terrible.

Most of the casino here is “ smoking” so the whole place stinks.

The casino area was almost unbreathable due to the smoke because the filtration system is barely existent.

The entire casino smells of cigarettes and you have to walk through it to get to any of the food or drink establishments.

The property smelled awful all 3 days musty/unclean smell inside the hotel made it tough to get rest.

2 bedroom suite, noisy highway, soiled sheets, dirty curtains, wear on furniture.

You can awake to the last guests cups of cigarette

It’s rooms and common area’s are dated and it smells like smoke in some area’s.

The towels stink and so does the suite that we are in.

You could smell cigarette smoke in the non-smoking areas like the hotel lobby and hallways.

I echo many of the negative comments already stated: restrictive pool hours (insane if you ask me, as Las Vegas is so hot after 10), mediocre food offerings, filthy pool lounge chairs, lack of umbrellas at the pool, dirty corners of the room, complete lack of customer service.

Elevators look like a service elevator, glass not clean and the wood finishing all mares up with sheet metal finishing  all streaked
Not all Tables in gambling area open 24 hr, cramps and roulette not open early morning till 11:00am

Aqua spa’s main feature “The pool” was not warm and non functional 

The main hotel pool is only half open and only open from 10:00 am to 5:00 pm no evening dip in pool
Hot tub not fictional
Lounge chairs were stained with other guess sweat and suntan lotion and were commonly dotted with bird poop
Drinks alittle expensive $17+ tip for mixed drinks
Pool side cabanas alittle pricey at $275 per day.

The pool was frequently out of towels, and the pool deck was filthy (more goose feces).

This was certainly not the way we intended to spend the final evening of our family reunion, and a massive disconnect from the service and professionalism I expect from the Marriott Bonvoy brand.

I can only thank the hotel staff for bouncing guests from Palm Tower to Spa Tower back & forth for no reason with absolutely nothing working.

Seriously— according to the staff we talked about, those are the two demographics.

Restaurant waitstaff really professional.

Quick check in and front desk staff was nice
2.

Almost every staff person was really friendly and helpful.

On every occasion requests we fulfilled without question and there was always plenty of staff around to help.

after listing the tourist assistance they can provide.

I also wanted the offer thanks to Lisa and others at the front desk for excellent service, we will absolutely be back to the JW Marriott the next time we are in Vegas.

In fact, many at our meeting complained about the rudeness of the staff who treated the conference attendees most inappropriately.

We moved back to original suite and Richard, who is very helpful, is trying to make it right.

The wonderful staff of this resort never disappoint.

But not to worry, Myesha, the front desk manager will ease your negative thoughts by threatening to call security if you are dissatisfied with your room.

Thank you Cliff for being helpful welcoming.

The front door staff is very nice as is the front desk.

Every staff member we interacted with was pleasant and helpful including the  valet staff, front desk, dealers, wait staff in the restaurant etc.

We rented a car and the valet personnel were always so helpful and accommodating.

The staff was amazing, from the valet to the front desk, spa, and all the restaurants.

The valet staff and hotel front desk are extremely welcoming to us EVERY visit.

Everyone we encountered from the valet to the housekeeping staff were very friendly and accommodating.

Thé bellmen and the valet in this hotel are also Amazing .

All of the staff, from the front desk to valet to room service, were friendly and helpful.

The valet and bell staff, Egan, James and Michael.

Food was delicious as always and the Valet team always professional and courteous.

The staff was extremely friendly, the valet employees opened the doors on my many trips in and out of the hotel, and my room was perfect!

Best attribute was friendly staff, and great valet staff.

The welcoming smiles and cheerful greetings of the valet and reception staff will brighten up things,

JW Marriott Las Vegas Resort & Spa

smell

phone

grounds

valet staff

discount reservation

No fridge in room, and $15.00/day charge to receive one.

but for what they charge for their rooms they need to address dirty and worn rooms.

Additionally, my credit card was charged $363 for a prepaid room that we did not charge anything to.

I booked through a 3rd party so they added a 100$ nightly “security deposit” along w/the 400$ (50/night) resort fee to my credit card.

though the electronic tablets have lots more ‘cards’ I don’t feel it’s worth the $73. Price.

but they charged things to her account, that were for options she told them she would not cover!

It is quite frustrating to have to wander around and always have a key card in hand to utilize the elevators.

They say it charges if you remove it for >15 seconds

I was charged for an upgrade on a room for two nights in which I didn't stay in the room.

You can request one and they may or may not charge you for it depending on what it’s for (for kids food, no charge).

I have to also mention that they tried to make up for the cleanliness issue by giving us a $100 resort credit.

Their solution is a small credit towards the $600 rate they charged for the day.

I was strongly warned not to be late or skip the appointment, for there would be charges and penalties if I did.

No one offered a future room credit or to comp our room or anything.

When we called to get the tray removed they said there would be a $25 charge ( totally unexceptionable).

Date of original transaction: April 5, 2021, One80 suite was booked/paid for in full
Room Block: April 8, 2021

Red Rocks Resort front desk called me 2 weeks ago (end of June 2021, $8,800), stating the One80 Penthouse I paid for and booked is no longer available.

According to her, maintenance was supposed to be in charge

No more multiplier days for their points card unless you are local.

As far as I know, they do not charge for parking (another perk of an off-the-strip hotel) and it is easy to get to from inside the hotel.

The City National Arena where the Vegas Golden Knights practice is walking distance, the shops at Downtown Summerlin is right in back within walking distance from the casino.

Walking distance to the Downtown Summerlin shopping mall was also a plus!

Downtown Summerlin is within walking distance or a short uber.

The resort is easy walking distance to downtown Summerlin, with many shops and restaurants if you don’t see anything at the resort itself.

We loved the location of the resort; it was close to Downtown Summerlin mall, which was a great chillout spot after day trips out of the Las Vegas.

I have three kids, and was recommended this place by a friend due to it having the “Kids Quest” area.

They have a movie theater, kids quest, bowing and arcades.

It has a huge bowling alley, nice gaming area, movie theater, kids quest.

The Red Rock has a movie theater, bowling ally, Kids Quest, and sits across from Summerlin Centre which is walking distance.

The kids quest facility was fun for our 4 yr olds - we were nervous to leave them there,

We had the most incredible experience during our 7 days at the Red Rock Casino Resort.

Just returned from a wonderful stay at Red Rock Casino and resort.

In town for  three  days business meeting in Sun City Summerlin   ,  Resort only 17 mines from the  airport , N. West of Vegas near Summerlin  , office check me into Red Rock Casino  and Resort ,  although it is away from the strip  , price almost  like any resort on the strip , about  800 rooms , free  shuttle to the airport  , the resort be around almost 16 years ,,

We eagerly anticipated our stay at Red Rock Casino.

Red Rock Casino has a new modern feel that also has a great ambiance with its red sandstone architecture that reflects nearby Red Rock Canyon.

Whenever I can, I stay at the RED ROCK CASINO Hotel.

I booked a room at the Red Rock Casino for New Year's Eve and purposely selected a room with a "Strip View".

I have stayed at Red Rock Casino over the years many times.

Just spent a great week at the Red Rock Casino.

We enjoyed our stay at the Red Rock Casino.

We love Red Rock Casino, thanks for the nice service , we been there for so many times , have fun ,and we will come again !

We highly recommend you visiting the Red Rock Casino Resort.

Don't ask me why we chose to "getaway" from our strip apartment and head on out to Red Rock Casino Resort & Spa for a staycation,

Now, Red Rock Casino Resort & Spa is everything that the name implies.

I enjoyed it enough that when I go back to Las Vegas I plan to spend time at Red Rock casino again.

I recently attended a Sales Meeting at the Red Rock Casino and stayed for four nights.

We had a very nice stay at Red Rock Casino in Las Vegas.

The air in the room smelled stale and like industrial chemicals.

..
-ROOMS were FILTHY..hair that was not mine in shower and on toilet seat.

The only part that I did not love is that you can smoke in the casino,

If you are sensitive to artificial or perfumed odors, it can be a problem.

The smell permeate everywhere including the non-smoking rooms.

but I found a way through it even though I detest smoke.

Like all Vegas casinos, you have to walk through the casino to get to any restaurants, and it reeked of cigarette smoke,

Only negative is some food stops are close to the casino floor and gets  some of the cigarette smoke.

but we walked through the area once and the smoke was hurting our eyes so we avoided the area.

We went back up to the room and it was mildly warm, i figured that maybe it just needed some more time, more marijuana smell entering my room.

- Electric car chargers

CONS
- Lumpy mattresses
- Scratchy TP (Tip-Bring your own TP)
- Can be noisy on weekends
- Smell of weed when you walk down the hall on weekends
- Only have elevators at one end of the hallway.

As soon as we got into our room and turned the lights on, we noticed how filthy and dusty the room is.

However, this time our room had a sewer smell from the bathroom.

We chose to stay in a suite and my daughter pulled out the sofa couch and the sheets were not on the bed and the mattress had a huge urine stain on it.

Adding further insult and showing the craziness and double standards of the policies is the fact that cigarette smokers can actually sit at a slot machine inside the casino and smoke a cigarette- no mask!

.WAY more disappointing was the fact that even after at least 3 calls to the desk and or housekeeping,  after 2 days, still no one cleaned up the vomit in the ice  room down the hall!!

Today at 1 am at  Black Jack table ,The floor manger Jeff is a awful ,rude, very very bad attitude he get anger to customers and talk nasty words .

but the 10% that was smoking was negatively impacting the other 90%.

The same empty pizza boxes (I know cuz I marked one), and even cigarette

THE STAFF WAS SO FRIENDLY, MADE US FEEL VERY1 WELCOME.

Every employee we interacted with was professional and nice--valet staff was ON It and super helpful.

Unfortunately my room was dirty  & I did immediately notify the front desk. Accidentally billed twice for “room revenue” 
Positive: great restaurants (Oyster Bar, Naxos, Blue Ribbon Sushi), pool area (several pools) & excellent Spa (massage was incredible, sauna, steam room & cold plunge)

She was outwardly grumpy and cantankerous at every interaction we had with her throughout the week.

Don’t let down this commitment (or transfer all the best staff) to the new property.

Their genuine warmth and professionalism truly made a lasting impression.

+Beautiful Resort
+Amazing and comfortable Beds
+Great food and food options
+Awesome entertainment options
+Beautiful pool area
+Wonderful staff!

It is a very good hotel with very helpful staff.

First off we were greeted by Carl at Baggage Claim and he transported us to Red Rock.

Reception staff go out of their way to welcome you and accommodate your needs.

She really took the effort to sincerely get to know us and help us have the most enjoyable evenings to cap off each day.

The room was excellent, the staff were cordial and accommodating, the food was fabulous!

The front desk check in was easy and offered us an upgraded room.

all my staff interactions were warm and welcoming and respectful.

I valet parked (the valets were nice and professional), and went in to find my ex sitting there, exhausted, with a pool pass in his hand.

Starting with the entrance from the valet parking, to the lobby, red is everywhere you look.

Great location and friendly staff not to mention the free valet parking.

The hotel has free valet parking and features a huge bowling center, a proper movie theater and the pool area is also very nice.

The  staff members were top notch and what one would expect, from the  front desk and B parking valets to the  environmental services team.

Service at front desk and the concierge was very friendly and attentive .The hotel offers complementary valet parking and their service was quick and efficient .

Having valet parking included made the resort fee actually worth something.

We valet parked, which only took seconds before someone came over to help us.

The valet parking was very professional clean and tidy and secure.

Th Red Rock Casino Hotel and Spa is very beautiful inside with a nice Valet parking and a nice Casino floor.

Very nice hotel with ample free self and valet parking.

but when we first arrived all we could find was casino parking and the valet, which we didn’t want.

Free valet parking helped take the sting out of resort fee.

Access is easy from the freeways; valet parking only,  (free); it is relatively new, with a good air filtration system; rooms and public spaces are comfortable, spacious, clean, and well maintained; it is large

On top of that, they also have free valet parking.

Very easy to find and huge parking areas as well as complimentary valet parking.

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