They did not make any attempts at calling or emailing us prior to removing all of our personal belongings from our hotel room.

They didn't and phone calls have been a run around and they keep thinking I am expecting an inbound package.

I stayed at this hotel about 2 weeks ago I was really hoping to get a response from the hotel and since no one returned my calls I felt compelled to write this review.

I’ve made multiple phone calls to the get the billing error resolved to the Spa Manager with no return call.

My 9pm my calls to management were very politely ignored ("maybe it will end at 11pm?").

Surprised that Marriott would allow them to call it a "JW".

So after calling they emailed me the folio which was full of mistakes.

They literally stopped picking up the phone!

Getting a cab js Impossible unless you call a company yourself.

Examples: 
* on most occasions, NOBODY answers the phone at the front desk when you call.

I did call to complain and when we left there was extra coffee in a bag on the door.

Despite reserving by phone and then confirming the rate verbally with front desk staff at check in we were ultimately charged significantly more for the rooms than we were quoted.

I confirmed that over the phone when I booked.

though the TV set was small and the phone and sink stopper showed wear.

While both wife and children were taking a nap and resting, the sound of a doorbell ringing at 2 pm on July 5 rattled the rest of the family.

Despite calling reception no action appeared to be taken

The TV and the phone in my room were broken.

The Red Rock casino is 8 min away, the Strip 15+ minutes.

No disclosure of fire alarms being intentionally set to go off for 2 days, dirty showers filled with mold, broken balcony door, ooey-gooey sticky sofas, absent maid service, room left with soiled towels and glasses, ty.

The bad: Casino reeks of smoke. Terrible.

Most of the casino here is “ smoking” so the whole place stinks.

The casino area was almost unbreathable due to the smoke because the filtration system is barely existent.

The entire casino smells of cigarettes and you have to walk through it to get to any of the food or drink establishments.

The property smelled awful all 3 days musty/unclean smell inside the hotel made it tough to get rest.

2 bedroom suite, noisy highway, soiled sheets, dirty curtains, wear on furniture.

You can awake to the last guests cups of cigarette

It’s rooms and common area’s are dated and it smells like smoke in some area’s.

The towels stink and so does the suite that we are in.

You could smell cigarette smoke in the non-smoking areas like the hotel lobby and hallways.

I echo many of the negative comments already stated: restrictive pool hours (insane if you ask me, as Las Vegas is so hot after 10), mediocre food offerings, filthy pool lounge chairs, lack of umbrellas at the pool, dirty corners of the room, complete lack of customer service.

Elevators look like a service elevator, glass not clean and the wood finishing all mares up with sheet metal finishing  all streaked
Not all Tables in gambling area open 24 hr, cramps and roulette not open early morning till 11:00am

Aqua spa’s main feature “The pool” was not warm and non functional 

The main hotel pool is only half open and only open from 10:00 am to 5:00 pm no evening dip in pool
Hot tub not fictional
Lounge chairs were stained with other guess sweat and suntan lotion and were commonly dotted with bird poop
Drinks alittle expensive $17+ tip for mixed drinks
Pool side cabanas alittle pricey at $275 per day.

The pool was frequently out of towels, and the pool deck was filthy (more goose feces).

This was certainly not the way we intended to spend the final evening of our family reunion, and a massive disconnect from the service and professionalism I expect from the Marriott Bonvoy brand.

I can only thank the hotel staff for bouncing guests from Palm Tower to Spa Tower back & forth for no reason with absolutely nothing working.

Seriously— according to the staff we talked about, those are the two demographics.

On the positive side, the grounds are lovely and the valet staff are excellent.

Restaurant waitstaff really professional.

Quick check in and front desk staff was nice
2.

Almost every staff person was really friendly and helpful.

On every occasion requests we fulfilled without question and there was always plenty of staff around to help.

after listing the tourist assistance they can provide.

I also wanted the offer thanks to Lisa and others at the front desk for excellent service, we will absolutely be back to the JW Marriott the next time we are in Vegas.

In fact, many at our meeting complained about the rudeness of the staff who treated the conference attendees most inappropriately.

We moved back to original suite and Richard, who is very helpful, is trying to make it right.

The wonderful staff of this resort never disappoint.

But not to worry, Myesha, the front desk manager will ease your negative thoughts by threatening to call security if you are dissatisfied with your room.

Thank you Cliff for being helpful welcoming.

The front door staff is very nice as is the front desk.

JW Marriott Las Vegas Resort & Spa

smell

phone

Free parking

Wifi

Pool

No fridge in room, and $15.00/day charge to receive one.

but for what they charge for their rooms they need to address dirty and worn rooms.

Additionally, my credit card was charged $363 for a prepaid room that we did not charge anything to.

I booked through a 3rd party so they added a 100$ nightly “security deposit” along w/the 400$ (50/night) resort fee to my credit card.

though the electronic tablets have lots more ‘cards’ I don’t feel it’s worth the $73. Price.

but they charged things to her account, that were for options she told them she would not cover!

It is quite frustrating to have to wander around and always have a key card in hand to utilize the elevators.

They say it charges if you remove it for >15 seconds

I was charged for an upgrade on a room for two nights in which I didn't stay in the room.

You can request one and they may or may not charge you for it depending on what it’s for (for kids food, no charge).

I have to also mention that they tried to make up for the cleanliness issue by giving us a $100 resort credit.

Their solution is a small credit towards the $600 rate they charged for the day.

No one offered a future room credit or to comp our room or anything.

I was strongly warned not to be late or skip the appointment, for there would be charges and penalties if I did.

When we called to get the tray removed they said there would be a $25 charge ( totally unexceptionable).

Date of original transaction: April 5, 2021, One80 suite was booked/paid for in full
Room Block: April 8, 2021

Red Rocks Resort front desk called me 2 weeks ago (end of June 2021, $8,800), stating the One80 Penthouse I paid for and booked is no longer available.

According to her, maintenance was supposed to be in charge

No more multiplier days for their points card unless you are local.

As far as I know, they do not charge for parking (another perk of an off-the-strip hotel) and it is easy to get to from inside the hotel.

We had the most incredible experience during our 7 days at the Red Rock Casino Resort.

Just returned from a wonderful stay at Red Rock Casino and resort.

In town for  three  days business meeting in Sun City Summerlin   ,  Resort only 17 mines from the  airport , N. West of Vegas near Summerlin  , office check me into Red Rock Casino  and Resort ,  although it is away from the strip  , price almost  like any resort on the strip , about  800 rooms , free  shuttle to the airport  , the resort be around almost 16 years ,,

We eagerly anticipated our stay at Red Rock Casino.

Red Rock Casino has a new modern feel that also has a great ambiance with its red sandstone architecture that reflects nearby Red Rock Canyon.

Whenever I can, I stay at the RED ROCK CASINO Hotel.

I booked a room at the Red Rock Casino for New Year's Eve and purposely selected a room with a "Strip View".

I have stayed at Red Rock Casino over the years many times.

Just spent a great week at the Red Rock Casino.

We enjoyed our stay at the Red Rock Casino.

We love Red Rock Casino, thanks for the nice service , we been there for so many times , have fun ,and we will come again !

We highly recommend you visiting the Red Rock Casino Resort.

Don't ask me why we chose to "getaway" from our strip apartment and head on out to Red Rock Casino Resort & Spa for a staycation,

Now, Red Rock Casino Resort & Spa is everything that the name implies.

I enjoyed it enough that when I go back to Las Vegas I plan to spend time at Red Rock casino again.

I recently attended a Sales Meeting at the Red Rock Casino and stayed for four nights.

We had a very nice stay at Red Rock Casino in Las Vegas.

The air in the room smelled stale and like industrial chemicals.

..
-ROOMS were FILTHY..hair that was not mine in shower and on toilet seat.

The only part that I did not love is that you can smoke in the casino,

If you are sensitive to artificial or perfumed odors, it can be a problem.

The smell permeate everywhere including the non-smoking rooms.

but I found a way through it even though I detest smoke.

Like all Vegas casinos, you have to walk through the casino to get to any restaurants, and it reeked of cigarette smoke,

Only negative is some food stops are close to the casino floor and gets  some of the cigarette smoke.

but we walked through the area once and the smoke was hurting our eyes so we avoided the area.

We went back up to the room and it was mildly warm, i figured that maybe it just needed some more time, more marijuana smell entering my room.

- Electric car chargers

CONS
- Lumpy mattresses
- Scratchy TP (Tip-Bring your own TP)
- Can be noisy on weekends
- Smell of weed when you walk down the hall on weekends
- Only have elevators at one end of the hallway.

As soon as we got into our room and turned the lights on, we noticed how filthy and dusty the room is.

However, this time our room had a sewer smell from the bathroom.

We chose to stay in a suite and my daughter pulled out the sofa couch and the sheets were not on the bed and the mattress had a huge urine stain on it.

Adding further insult and showing the craziness and double standards of the policies is the fact that cigarette smokers can actually sit at a slot machine inside the casino and smoke a cigarette- no mask!

.WAY more disappointing was the fact that even after at least 3 calls to the desk and or housekeeping,  after 2 days, still no one cleaned up the vomit in the ice  room down the hall!!

Today at 1 am at  Black Jack table ,The floor manger Jeff is a awful ,rude, very very bad attitude he get anger to customers and talk nasty words .

but the 10% that was smoking was negatively impacting the other 90%.

The same empty pizza boxes (I know cuz I marked one), and even cigarette

THE STAFF WAS SO FRIENDLY, MADE US FEEL VERY1 WELCOME.

Every employee we interacted with was professional and nice--valet staff was ON It and super helpful.

Unfortunately my room was dirty  & I did immediately notify the front desk. Accidentally billed twice for “room revenue” 
Positive: great restaurants (Oyster Bar, Naxos, Blue Ribbon Sushi), pool area (several pools) & excellent Spa (massage was incredible, sauna, steam room & cold plunge)

She was outwardly grumpy and cantankerous at every interaction we had with her throughout the week.

Don’t let down this commitment (or transfer all the best staff) to the new property.

Their genuine warmth and professionalism truly made a lasting impression.

+Beautiful Resort
+Amazing and comfortable Beds
+Great food and food options
+Awesome entertainment options
+Beautiful pool area
+Wonderful staff!

It is a very good hotel with very helpful staff.

First off we were greeted by Carl at Baggage Claim and he transported us to Red Rock.

Reception staff go out of their way to welcome you and accommodate your needs.

She really took the effort to sincerely get to know us and help us have the most enjoyable evenings to cap off each day.

The room was excellent, the staff were cordial and accommodating, the food was fabulous!

The front desk check in was easy and offered us an upgraded room.

all my staff interactions were warm and welcoming and respectful.

Red Rock

creditcard

Free High Speed Internet (WiFi)

It is an older Boyd property with a fewer amenities.

Amenities here include a swimming pool(small), and a bowling alley.

However, on the first of a three day stay we called maintenance to unplug the shower.

But the smell of cigarettes everywhere was awful even if we have reserved a non smoking room , the cleaning was very doubtful: we have find a used toothbrush behind the hair dryer 🤢 So nope I definitely not recommend this hotel

But the sliding bathroom door was much smoother!

The carpet was so old and stained we didn’t dare walk around without our shoes on, there was mold growing in the shower and the mattress/box spring sagged and looked like they were going to fall off the bed frame.

First night there is wine stains and yellow stains on the mattress and floor, no door to the bathroom just a sliding thing that doesn’t even lock, we paid for smoking rooms for them to tell us that the rooms weren’t smoking!!!

Restroom at pool is also key card consisting of toilet with privacy wall, shower with curtain, sink, etc.

If you value any privacy whatsoever in the bathroom then you will have an issue with this.

THEY ALREADY WAIVED MY HOTEL FEES AFTER A PREVIOUS ISSUE THAT HAPPENED THE PRIOR DAY WITH CRAP STAINS UNDERNEATH THE TOILET NOT CLEANED BY THE MAIDS PRIOR TO US CHECKING IN.

The shower in the bathroom needs to be redesigned.

No fan in the bathroom so mirror would always get fogged up after a shower.

The bathroom would be my only other complaint the bathroom seemed to flood easily.

We reserved a Premium room, upon booking in we found out the only difference is the fact a non premium room has a shower, we had a bath!

Showers are a bad design and water goes all over the floor.

however there was only a partial glass, not an actual door.

I wish they could just have a normal door on them!!

Today, a security guard bangs on my door demanded to do a room check.

however, the closet doors squeak so bad and loud, they would wake up anyone who was sleeping.

Was given the second floor---had a view some some type of apartment complex next door--no nig deal.

So all my dresses were hanging over doors.

If you didn't put on the do not disturb sign, maids knocked on your door at 8:30 or 9 am.

On one of the days an employee knocked on our door.

Please install proper doors, otherwise this will have been my first and last visit!

Only 3 devices can be connected to the internet WITH the resort fee (which covers internet)
Only a sliding door to the bathroom that doesn't fully close, and no lock.

Absence of proper live poker was disappointing, considering it is next door to the place where the World Series takes place!

The rooms are almost identical to the Orleans except we like the sliding bathroom door MUCH better at the Gold Coast versus the Orleans (hint hint Orleans).

Sliding door for bathroom - not enough space for a regular door.

The bathroom door doesn’t even lock either!

Wish people were more considerate and didn't slam the gate doors when you're laying right next to them.

Then you realize there's a window in the bathroom and you need to close the pocket door in order to not have constant light in the room.

When I returned four hours later I was told to wait while they reprogrammed the door!

I could hear it upstairs and also outside of my door.

Funny thing, we ate the Red Rock Casino in Summerlin the night before at their buffet, ( which was good )

I mean no smoking in a hotel in Las Vegas like what the f*** did it get taken over by a bunch of goody two shoes, and when I lost my room key and tried to get another one the lady at the front desk basically told me to f*** myself because it was under my moms name and not mine and I’m like we have the same last name, and no buffet!!!

although it was a nonsmoking room, there was a persistent, faint cigarette smell.

When the air conditioner ran, it put out a dreadful smell. I think it's actually called "dirty sneaker syndrome."

but not a pleasant environment for us non smokers.

The casino and sports book is quite old fashioned with the usual smoke problem and could do with a re-design and better ventilation ( or ban smoking

The smell of marijuana was so strong we called to change rooms

My only complaint was the smell of smoke in the hallways near some rooms.

but once you got a table the smokey smell wasn't too noticeable.

but the cigarette smoke is thick and stale.

We got febreeze to try to mask the pungent smell to no help.

And the carpet in that room was absolutely filthy.

The room was filthy and was a handicap
room.

I matter not in the slightest and I’m just an observer not actually a customer,don’t smoke and don’t gamble.

I had heard so much about unwanted cigarette smoke,

The coffee and stale Muffins in the Java area were not repeated.

Would be nice if it had a fridge.I was on smoking floor and it would be nice if they had better ventilation in hall way as it smells.

There was only one staff at front while we saw the others in the back walking around.

Greater by the friendly and delightful valet team.

Any employee that I interfaced with was friendly and courteous.

We would stay here again as the price was good, staff friendly and it did feel safe.

Lady behind the counter is very friendly and was in and out with keys on my hand in 15 mins.

Also the front desk staff was pleasant when checked out.

Everyone was extra friendly, and made the extra effort to make one feel welcomed.

Even went to the bar at the back of the casino and was waited on right away with a smile!

First, desk clerk said, “we don’t have rooms near the elevators.” Don’t smile and say, “That’s okay.” The clerk smiled and gave us Room 876.

Meanwhile they sent up a bellman who stood in the middle of the room and basically was there to intimidate us into moving faster.

Parking does provide easy access to front desk and rooms so you don't have to go through the casino area.

The lady helping me said I couldn’t use the code because she couldn’t get it to work.

Staff super helpful showing you all the e-games and kept it fun.

Low-rent kind of places can be interesting and can have some edge to them that is enjoyable.

Gold Coast Hotel and Casino - Las Vegas

door

bathroom

I found the $50 resort fee a little bit cray considering it's an old apartment complex.

I also wasn’t aware you now have to pay for housekeeping,

$50 resort fee and $150 deposit which is pretty normal.

Everything on the strip has gotten very expensive (no more free parking or cheap meals at the big casinos anymore), so the next time, I'll go to a resort with a smaller casino somewhere off of the strip.

The shuttle took us to the Strip so we didn't have to deal with the difficult and expensive parking there.

However, they charge an extra $30 for a resort fee.

The fee for the shuttle and wi-fi and fitness area is $30 for the week.

Without the shuttle service I would t stay as would be expensive to Lyft all the time.

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