So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

Our room was ocean view in front of the dolphin aquarium/pool.

The pool was warm and enjoyable for swimming and the beaches were great and not overly crowded.

The property has taken lots of effort to ensure there are enough things for people to do and not get bored - variety of pools, kids club and activities, pretty good evening shows and quite friendly staff for all the places .

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

The pools are all super clean, plenty big and it’s pretty easy to get chairs.

Kids loved the pools and beaches on this property.

So if you want a beach holiday with no beach and a pool that is freezing with no hot tub, this is the place to come.

even though they said they don’t heat their Caribbean pools.

Room to improve… we went in Dec and water in ocean and pools was very cold…wish it was heated.

We have 4 kids under 9 and the kidz club was very close along with the more shallow pool.

We enjoyed the pools, the beach, the food,

They accused us of pushing her into the pool & asked us to pack & leave the hotel.

butler service was great and we had access to the private 3rd floor pool area.

• The standard rooms are in the pyramid building next to the dolphin pool.

Pool service have to wave at them to get attention.

They also have nightly shows for the family and pool games during the day.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

Special mention to Eli from the American diner and amayrani from the French fine dining place.

Very clean, multiple restaurants, and OMG the staff were super courteous.

He offered to get us those steaks for free.

My pregnant wife ordered a medium-well burger at La Placita and was served a raw burger that she took a bite out of.

Overall very satisfied with the location, options, food, drinks and accommodations.

Clean, comfortable, friendly, great food and drinks.

The food is lovely the views are amazing - We recommend it.

We have lot of food restrictions, and all the restaurants were more than happy to accommodate us.

Food is above average for large resort w areas to improve.

ThThe ZIVA is widely regarded as the finest property in Cancun, offering exceptional service and exquisite cuisine.

The cafe and candy shop were open til 11pm so plenty of time to enjoy a restaurant and head for dessert.

From the beaches to the quality of food and the people of Mexico, you really feel the love!

The variety of restaurants do not disappoint!

The presentation to the service and the options available were a dream.

but would recommend a beach cabana for the service and great views of the ocean!

However what I wasn’t aware of is that they wanted me to lie in their customer service survey and say that everything was good during my stay.

Overall, all the service was good and the trip was satisfying.

I booked this property through a third party service 

Pros include outstanding service from top to bottom, cleanliness, fully stocked rooms, gorgeous ocean views, food/snacks available all day, volleyball nets/tournies.

It’s so beautiful and the service is exceptional.

The service of the staff was beyond my expectations.

Customer service is out of this world everyone is so nice and makes you really feel like this is a home away from home.

Whoever did service us, were very polite and professional.

but it's the customer service that really stood out to us in our recent visit -- truly fantastic, everywhere in the resort.

The service was a solid 5/5, everyone from the front desk, to the concierge and servers was top notch.

butler service, high-quality food, top-knotch service, was incomparable.

I would recommend finding any other resort that can provide the same quality of service for a fraction of the cost.

The service was to notch as well as plenty to do for the family!

The three various shows every day has something for everyone

The price was well worth the experience from the food, to the entertainment, games, restaurants and bars.

We didn't go to the bars or entertainment areas

Instead, the shows are held outside, facing the lobby and the stairs are where the audience sits on pillows.

The show was very entertaining and buffet is very convenient.

Convenience, entertainment, professional and friendly staff were the top perks for me and my family.

It's beautiful, nice food and great experience, many options, nice staff, very clean, very quiet room and good parties, events shows.

Nightly entertainment was excellent and very fun.

The rooms were impeccable, entertainment every night was really cool and the general atmosphere just always so pleasant across the entire resort.

Rafael was so funny and entertaining - what a show.

Only thing: dolphin area is part of the resort, we don’t like this kind of entertainment, besides that, everything was amazing!

If you have kids they have a kids area and they have different shows every night that’s entertaining for everyone.

Rooms, dining meals, buffet restaurants, wedding events venue, all restaurants and the pools with entertainment staffing.

The staff was very friendly, spa is very nice.

Positives:

The Kids Club and Spa teams were standout features of our stay.

Between the hydro spa treatment and the message area, I would say this experience is well worth the splurge if you have the time.

Brigitte and Hervik - not only did they provide lovely massages at our cabana,

but had direct access to the spa and the adults only pool.

Waking up to the dolphins, all of the food options, spa treatments were so relaxing and rejuvenating, beach access was perfect, all of the pools were clean and well staffed, and the rooms are beautiful and clean.

Hervik gave the most amazing mini facial and massage on the beach in our private cabana.

For example, you no longer get free transportation to the airport or spa access for staying in turquoise.

Spa was great too - glad I finally decided to do it, and you could spend hours there if you really need some relaxing time.

At the cabana, daily massages, including cucumber slices for eyes and aloe spray, delicious grilled shrimp tacos, and all the drinks you can handle, what is not to love?

From the time you check in to the time you leave you are harassed about booking excursions, the spa, romantic dinners, etc.

We got a cabana 3 days and they came around to spray us with aloe and gave us mini facials!

When I got to our appointment though, the spa told me different.

Perfect Hotel for personal vacations, beach lovers , food lovers , water sports lovers ,for relaxation , for SPA , for Snorkeling , for swimming , for pool lovers , for hydrotherapy , a family environment with excellent customer service

When we checked in we upgraded to the Club master suite, they gave us 2 complimentary spa packages as part of the paid upgrade.

Cabana rentals are affordable and highly recommended - comes with dedicated drink service for ~9 hours, food service, two facials, and two coconuts!

Babies were welcomed everywhere and staff was incredibly baby friendly!

Everyone was extremely nice, helpful, and great with my kids.

The staff members are highly praised for their remarkable professionalism and dedication to providing an excellent experience for every guest.

The staff is very attentive and we never went hungry.

I cannot thank the staff at the hotel enough for their amazing hospitality.

One day while we were playing in the pool a staff was serving alcohol & fell into the pool.

While the staff were top notch and all friendly less can be said about the rest of hotel.

The staff was polite, professional and did a world class job.

* At Mercado dinner  – Gabriela Chavez - supervisor and Jorge – waiter.

The stay was excellent beautiful place plenty of things to do places to eat staff were very friendly and helpful 
Rooms were cleaned every day at least two to three times a day.

Hyatt Ziva Cancun

price

staff

aquarium

restaurant

service

pool

all-inclusive

show

This is a beautiful, all inclusive property with gorgeous views.

This 7 nights all-inclusive stay was the best trip ever!

The All Inclusive Live Aqua Beach Resort Cancun, absolutely fits into this category.

Hotel: Live Aqua Cancun: Ocean Front – Premium Room King Bed – all inclusive: 4.5 Stars!

The food is better than most all inclusive resorts and I have stayed at more than 20.

I would recommend several other all inclusive in the Cancun area,

Third night we went to MB which is their nicest of the all-inclusive restaurants.

Ala carte food was quit average for an all inclusive.

Live Aqua was an all inclusive and adult only resort.

The resort as a whole is everything you could want in an all inclusive resort.

There are too many all inclusive resorts that offer a higher quality across the board for any of these areas to be skimped on.

but this place does not feel like a typical all inclusive resort, more like a hotel with a very nice pool and beach.

The best food I've experienced at any all-inclusive
▪︎ Make the tipping culture clearer upon booking.

This hotel is the best all inclusive we have ever stayed in.

This resort also charges for normal amenities and is far from all inclusive.

This was an awesome and fun all-inclusive adult only resort.

This all-inclusive is awesome if you like low key grownup vibes.

One of the best all inclusive we have been to.

The resort was very clean, the food was amazing at every restaurant, drinks were great, the location was great right across the street from a big mall that has restaurants, an aquarium, big Ferris wheel and other things to do.

We also visited the interactive aquarium.

The resort is across the street from a really big mall and aquarium and restaurants.

There’s a mall right across the street w/ luxury stores, the aquarium and restaurants.

Location of this resort is great - Directly across from a shopping mall and mini aquarium.

the hotel is situated right by the malls, fun bars and aquarium.

An aquarium and a great mall with designer fashions directly across the street.

Great shopping, cinema, Aquarium

-There is another mall 10-minute walk to your left.

There is a mall across the street and a very nice aquarium so shopping and entertainment within a block no need for a cab.

After we were shown the hotel & room I thought it was new construction instead of over four decades old.

-so remember how I had the con for the construction next store?

They put us in a room next directly next to a construction zone.

We were initially placed on the right side of the hotel near the construction of the new RIU hotel which was very noisy, so the hotel was flexible and put us on the other side with an ocean view, making our 6th anniversary truly special.

I requested to change the room due to a lot of noise from constructions.

While there was construction next door, I didn’t hear it once.

Construction site next door was a major eye sore.

Imagine our shock on entering our garden view room after checking in , the whole view from the balcony is a construction site , not the type of garden view I had in mind when I booked !!

Cons: resort is older and needs some updates/maintenance, not many daily activities at the resort, location is not very private (noisy construction next door).

A large hotel is under construction next door, creating an intermittent noise problem for the next few months.

The daily construction noise was terrible and continued til 1 and sometime 2 am in the morning.

I was ok with the room until the 1st morning when I woke up and there was a lot of construction going on next door.

Be aware that “premium garden view rooms” may well place you on one side of the hotel facing a new construction next door, while the other side puts you over the mechanical plant and it’s constant noise.

I would ask for a room where you can’t see the construction – if possible.

Our room was room 1264 and should be blocked off until the construction is done.

When we were there, there was quite a bit of remodeling happening and we’re looking forward to going back and seeing the updates!

We could have looked over a construction site next door and not had the night time noise, so the couple of evenings of musical noise were not a bad trade off!

Neither Monse or Alajandra(manager) at the front check in counter was able to find me a room that wasn't extremely loud due to construction or from huge air vents for the hotel.

Great beach and pool area and there are plenty of chairs and umbrellas.

Jose at the pool keeps things flowing there.

The food was amazing and the pool and Beach area were spectacular.

Everyone was there to relax and enjoy the pool and sunshine.

The beach and pool area were beautiful, nice and clean as well as heated

Friendly staff like John (pool side) made us feel special!

Our favorite pool servers were Alexi & Miguel.

butt off every day making sure you have all the drinks and food you want in a fast timely manner at the pool.

They made all our dinner reservations,  helped me track down safety pins, long pants for my husband to wear to MB restaurant, a plastic bag to take home a bottle of Champagne, came and checked on us at the pool, arranged for our luggage to be picked up for checkout and on and on.

The weather was mostly cloudy and rainy so we didn't hang at the pools or beach much.

Best part was the beach and pool areas with daily activities and fun!

David took care of us by the pool and made sure our drinks were always plentiful.

Pros:
Beautiful beach with no seaweed

Variety of pools (they are pretty chilly if the outside temp is 75-82 F).

butler making dining reservations for us and the pool service being excellent.

From the staff in the restaurants, cabana staff & wait staff at the pool.

The pool staff is always so friendly and there to take care of your every need.

Very attentive and suggestive with meals.

The 6 restaurant selection and outside grilling food court gave many delicious choices no matter what meal you were eating.

The food was wonderful; high quality, smaller portions with interesting presentations, all with a professional and approachable staff.

The food was phenomenal as well as his Service.

At the end of our dinner he surprised us with these special plates with great conversation (not knowing we were here to celebrate our 1 year anniversary) so it was extra special!

Every course was fantastic and was our favorite meal at Lice Aqua.

Azur restaurant is a favorite for location on the resort.

The food for New Year’s Eve was great quality food, very well made, and presented.

The property is beautifully maintained and the food is just fabulous.

The food was delicious (I did get an upset tummy troubles into day 5 and 6 -

They definitely do not skimp out on the alcohol at the bars/restaurants which was a huge bonus

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