To be charged this amount is complete crap when they don't provide the minimal service offered.

Front desk struggle with computer reservations, associating my rewards account, still no credit for 3 night stay a week later.

The front desk had no knowledge of the credit.

Or the screw up with the credit cards and after two week we are still waiting for the requested credit.

Although not anything we wanted to do, they offered us a token $50 credit for rooms.

I called again to have a breakdown of all the charges and they emailed it to me.

To her credit after having told me I was wrong and she was it was there, she did have someone bring me up one. I can mention other instances (pool heater turned off in April, missing television remote, unmade sofa bed, no one answering the phone at the front desk after multiple attempts , one dishwasher capsule for a four day stay .  )

1- Got unauthorized charges on my credit card.

however a $200 hold was placed on my credit card, when I asked about it at the front desk I was told to call Starwood, nothing she could do about it.

Then I received a notification from our credit card that they had already charged our card aproximately $100 over our guaranteed rate.

The reason for the poor rating is that the hotel significantly overcharged for the stay.

So I sent a email to the General Manager Brendon Haffner, regards to the charges on my card.

Although a enviro card regarding sheets and linens was provided, it did not matter for the cleaners changed linens according to their inner thinking.

As we approached our rooms on the 4th floor (rooms 438 and 439), we noticed that a baby stroller was left in the hallway.

The (hopefully) pet diarrhea stain in the middle of the hallway two doors down from us looked like nobody had attempted to actually clean the stain.

Light fixtures in hallway busted up, wallpaper peeling off hallway walls,
dead roaches in stairwells that were there for days.

Minuses:
•	It’s a Pet Friendly Hotel – if you don’t have Pet’s and are sensitive to “odors” you can smell it walking down the corridor to your room.

but we found them in the dishwasher and it wasn't clear whether they were clean or not, stains in the hallway, etc.

Hallway carpet on 3rd floor had lots of stains, tear in wallpaper in hallway, leaky faucet in bathroom, microwave with settings impossible to read due to wear, and wearing Formica in breakfast area.

Also, the hallway on our floor (3rd) did smell a bit like mildew

In Las Vegas, dry air causes static electricity and when guests enter the Hotel and move about--dog hairs  easily cling to your shoes, bags, anything that touches the ground, and gets tracked into the hallways and rooms all over the Hotel.

We never heard any noise from neighbors on either side or above, or in the hall.

Two things - the ventilation at this particular location is a low noisy hum - a problem for me & the decor is so determinedly muted, it felt a bit drab & souless in the room corridors.

There are many pets and we had a barking dog in our hall that had clearly been left alone in the room.

Have only heard one or two slamming doors in 3 days and absolutely No hallway noise.

We noticed the sound in the halls and in the unit above were louder than normal after check in,

If you're noise sensitive, you can hear things happening in the hallway or perhaps upstairs.

Close to 215 and Red Rock Casino w/ a straight shot to LAS.

The Element is only a couple minutes from Downtown Summerlin and the Red Rock Casino.

It is very close to Downtown Summerlin (plenty of shops, movies, and restaurants), Red Rock Casino, and Red Rock National Conservation for hiking.

but nearby there is shopping and Red Rock Casino so you can enjoy what Vegas has to offer for less but maybe better.

Red Rock Casino in just a couple of miles up the road.

Although it's not near the strip, it's only about a mile from Red Rock Casino, which has better rules than most Strip casinos.

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The dining area and restaurant was closed

Well stocked kitchen with full fridge, microwave, stove top, dishwasher and everything you need to cook, serve and clean up for a meal. Mon-Thurs.

Area is safe and has many good restaurants and shopping in close proximity.

quiet (ask for top floor), variety of breakfast food, very clean room, full kitchen, polite, helpful staff, wine/beer and cheese 6-7:30 M-Th, cool pool and workout area.

Ample parking, easy access from the freeway, great Thai restaurant nearby and gas station just up the way make this just super convenient.

There is a Starbucks and a wonderful Thai restaurant within half a block.

There is a grill for use (we didn’t) and a pool –

I also like that it is a short walk to two different coffee shops and a great Thai food spot.

Easy access from the 205 freeway and lots of shopping and restaurants nearby.

Close to shopping,food, bars and Red Rock .

The Element allowed a private party of Pugs in Pajamas with pizza and beverages for the humans.

It is a good place for travellers who like outdoor activities, rent a car, and want to save some dollars by cooking their own dinners.

The evening meal option is just cheese and bread.

However if interested in all the intensity of the strip, you must have a car to get there as well as the restaurants and shops.

it is in a new western development named summerlin with many fine lunch and dinner options.

No a/c in lobby, they had a big fan blowing a/c from a meeting room into the lobby. 5.

I had reserved a room with a specific rate and was charged almost DOUBLE at the end.

Even booking through their official website, if you reserve one room type, you can arrive to discover that the room type you reserved isn’t available.

During my most recent stay in October the rooms was much cleaner and better stocked with towels.

Our room  was very clean along with the shower.

Full clean of the room was scheduled every three days.

The room was falling apart everywhere you looked.

The room with one king bed and a full kitchen was just what we wanted. However.

The front desk person said they could service the room while we were out for about two hours

The rooms are extremely clean- and no offensive chemical scent anywhere on the premises- just spotless, and smelling fresh.

then they moved us , the room was a big room

Intent was to book a room that we'd use after hiking,

I arrived early and they were able to get me a room.

The bed was very comfortable and our room was quiet.

We used to stay on The Strip quite regularly,

a million times better than staying on the strip and it was close to everything, including Red Rock canyon.

Highly recommend this hotel if the strip isn't your scene.

The hotel is next to the highway and you can drive to the strip.

I didn’t check about transportation to the Strip or airport so may need a car.

Located off the strip, it is a lovely stop off when driving north from CA that is quiet, dog friendly and "green".

This will be the new spot we recommend to all family and out of towners that don’t want to stay on the strip.

What's really good: heathy breakfast, with scrambled eggs made in front of you as the daily special ; location away from the strip, in a nice neighborhood, easy to access.

The location is decent in that it is located near Red Rock if you prefer to stay away from the strip.

Just realize this property is Summerlin, not the Strip, and is a great “Pet Friendly” hotel, which you need to be okay with.

The hotel is totally non-smoking which I love, and it's not on The Strip, which was an added attraction for us.

A great alternative for those not wanting to be around the madness that can be the strip

I wanted a nice comfortable Hotel that was away from all the distractions of the strip.

but after being in Vegas for a wedding and having to put up with a hotel on the strip, Element was truly an oasis for the weary soul.

this is the place to stay if you seek no more than a drive by of the strip.

However, this is a wonderful hotel for families who wish to stay off the strip.

The strip was only 20 minutes away, red rock canyon was about 10 minutes.

Building falling apart and walls taped by entrance of pool area to gym.

The elevators are noisy and the furniture and walls in the room we were in were quite well worn in with signs of fraying and heavy use.

The walls and appliances were scuffed and dented.

There were brown and white stains all over the room from the lamp next to the bed to the ceiling, to the sofa, and then a bloodstain on the bathroom wall.

Walls are thin and you can overhear neighbors.

I wouldn’t say the walls are paper thin

By chance we went to IKEA and while there we picked-up some measuring tapes, placed them on the floor (exterior/interior wall to exterior/interior wall) incorporating all closets, air conditioning cabinet, kitchen, bathroom, shelves, and arrived at a grand-total of 528 sq.ft.

Sharp corners on the bed frame/platform, no bathtub and a lovely modern sink that won't hold a baby, and a credenza/bar type shelf/table that isn't anchored to the wall, and is IKEA weight and could easily tip onto a kiddo trying to climb.

Modern furnishings look like they came from a thrift store, cracks plainly visible all along shower wall.

There was dust/lint/dirt in the lesser-used areas and some stains on the walls which is too bad as the LEED hotel is fairly new and tastefully decorated.

Element Las Vegas Summerlin

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Check in near the valet, easy check in  Table games close at 3am on weekdays.

He and I enjoyed the pool, the game room, and the bowling alley.

We stayed here as a family due to our daughter cheering for her high school football team at a nearby venue.

Bingo is open and not crowded here, bowling and the movie theater also open.

The awesome Italian restaurant Salvatore's is now closed forever, the Peng Zu Chinese restaurant is not open, the St. Tropez buffet is closed, the Game sports bar/restaurant is closed, The Subway is closed, the ice cream parlor is closed, and the Java Vegas coffee is closed !

We stayed here a week for the PBA50 tournament and enjoyed our stay.

Coffee pot, frigerator ,big screen TV, also a bowling alley with 64 lanes,kids arcade, swimming pool.

Once again, we were required to stay they for a youth sports tournament.

Would recommend the Summerlin sun coast for a night of fun and entertainment.

I was there for a golf tournament and enjoyed the stay.

They even have a full size movie theater and bowling in the same building.

The hotel has a theater and bowling alley attached which is good for families.

Plenty of different food choices within the hotel itself plus the cleanliness and fresh smell of the entire place was a plus, along with a movie theater and bowling.

Visited The Game every day during my stay.

Exceptional table game dealers, Robert Linebaugh, Jack, Mark, Jennifer and Ben.

Went to suncoast to play some games, won a free breakfast and $145.

Clean hotel, bars, restaurants , casinos this location treats to the finest of western Las Vegas and the hospitality is second to none visit any time of year for fun and leisure activities travel and adventure.

The slot selection and table games are many different types.

Two major arteries (215 and Summerlin Pkwy) are very close.

Excellent view of the golf course, Small pool, no jacuzzi, exercise room, casino, movie theatre, bowling alley, no buffet, multiple restaurants, valet parking,, self parking, Safe, refrig, coffee maker in room.

The grounds and Suncoast Casino and hotel itself is well kept, with friendly staff, and is very clean;

I got some time in the casino, too, which has an excellent variety of slots and player friendly table games with odds and payouts you won’t find on the strip.

I work in a casino myself and the way a GOOD supervisor or manager would handle that would be to say something like,” I apologize for the inconvenience

The rooms have a refrigerator which is uncommon for most Casino rooms.

Room was large, great view, easy access to Casino, Dupars restaurant, gift shop (with amazing liquor section).

The casino is large & has all the usual extras you'd expect (buffets, cinema, restaurants etc) and we were entertained well enough throughout our stay.

The Casino is open, the rooms are always nice,

As with most casinos, you have to walk all the way through to get to the elevators.

Some of us need to work while we're here (not just spend money in the casino), and we rely on hotels to provide adequate WiFi.

So from the time you Check in to the Time you Leave it is well worth the trip to this casino IMO.

This is our go to casino when visiting family in Summerlin.

The view of the golf course is quite pretty and it's great to have the casino and food options right downstairs.

tue casino was even clean and payed out a little

The casino downstairs was well laid out and the staff were quite friendly.

Five and ten dollar blackjack tables with proper rules, and lots of seats
Quick story: last week I was there , having a VERY good time, and when I went to summon an Uber, realized I had lost my phone, In a casino!.

Other casinos at least give some written advance notice.

This is a very clean casino hotel and was a very peaceful setting.

but Its easy enough to drive down to the strip and park at a casino that doesn’t charge.

The stay was pleasant and staff were very friendly and helpful specially Vijayaram at water-villa.

She was professional, friendly and made us feel welcome.

Friendly, attentive, professional and courteous employees.

She explained the locations of everything in the Casino, ensured that we received the type of room we were supposed to and was very friendly.

Friendly welcome, we were able to check in early, (covered) parking on site.

The Staff was friendly and always willing to help.

The staff are friendly and helpful at registration, gaming, restaurants (usually

Staff is extremely friendly and accommodating.

The staff were all friendly, and check in was as swift as it could be given the hotel's corporate procedures.

Good size comfortable rooms, plenty parking, friendly staff, golf course nearby.

The People here are very Friendly and Professional and Caring.

Blackjack tables are reasonably priced, staff is friendly And the facilities are very clean.

what a very nice hotel, the staff members i encountered were super friendly, i was given a room with a very nice view, the bed was super comfy as were the pillows, the shower had really hot water and fast, the property itself was very clean.

Thanks to my wonderful server, Grace, and a couple of the very friendly security people, they got it back to me, and I got home, phone in hand, safe and sound.

From the valet, to the waitstaff or even the pit boss, every single employee we encountered were more than helpful, they were engaging and friendly.

This is a clean, friendly hotel, with well appointed rooms, excellent restaurants.

This is an older somewhat smoky casino like most.

I did not see many tourists, and I would say the casino was an older, and local crowd.

The clientele appeared to lean towards retirees, and the property was older

As we are older and don't care for the strip anymore.

I would HIGHLY recommend staying here if you are looking for an alternative to Red Rock Casino and Resort.

It is more of the resort area with several casino's in the area including the Fabulous Red Rock Casino.

Awesome views of the golf course and mountain range from the room.

Service was fantastic, restaurants were convenient as well as moderately priced, rooms were nice and the bathroom was spacious.

Good sized room with a view over the golf course, good food at du pars, great movie theatre, and lots of penny-poker-machines (great, thank you, a Dollar goes a long way if you bet 1 cent).

Check in was a breeze and room was spacious and CLEAN !

👍💯💕🙂
I also really appreciate that all of the rooms have a usable refrigerator for MY stuff as well as a coffee machine!! !

but have stayed at many Boyd properties (Mainstreet Station, Sam's Town, Gold Coast, the Cal, etc..) and Suncoast is my favorite "room" of anything of them to stay in!

We had plenty of room the make up artist and hair stylist.

Plus, the view from our room was so beautiful!

Larger room with a giant work table sold me .. .. Further away from the Strip, and has a DU-PARS as their 24H restaurant, are all pluses for me .. ..

Nice-sized RACE/SPORTS BOOK and MOVIE THEATRES all under the same roof .. ..

Their rooms were quiet and the bed was super comfortable.

We arrived mega early & the room type we had reserved was available

We booked 2 rooms for a group event that took place over this past weekend in March, 2022.

She stated she could do nothing more, since we booked the room through an outside agency.

We were told that when you reserve a room it is never guaranteed.

but the internet was ungodly slow, and if you wanted to get the upgraded speed, it was an extra $10/device per day!

We thought it was just a slow shower drain,

however it is slow unless you pay for an upgrade.

These workers need to be retrained on how to have good customer service and not just stare people down from afar, and make them feel uncomfortable, and talk to them with sass and attitude.

Our sheet was shorted on our bed at our feet and you felt the mattress and it was rough and uncomfortable.

Then, the beds were quite uncomfortable, with rubber sheets.

The beds themselves were very uncomfortable and the sheets felt almost like sandpaper against my skin.

Suncoast Hotel and Casino

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My major complaint is that the unit above us had a leak and the ceiling started dripping.

Upon arrival the unit was not thoroughly cleaned, Hair and rubbish on the floors, refrigerator had liquid and food spills, kitchen cabinet handles have what appears like dried food, smudges and finger prints on the dining table and large mirror, used fake nails (at least 6) in the night stand drawers in the master bedroom, and hairs in the tub.

The washer when used sounded like it was falling apart, the shower tub when you stepped into it it bubbled  under not safe I called them maintenance came and said it was fine.

Hair in the bathroom , bugs in the tub & kitchen, large nasty stains on the furniture - looked like they should have been in a guys dorm instead of a Gold Star resort (not so much).

The shower in the second bedroom was dripping.

with trash in the kitchen and bathrooms, and the bedrooms, kitchen and bathrooms not attended to. Poor excuse for a "peaceful resort"

The dishwasher was leaking and maintenance cleared that up.

There was a power issue in the bathroom the first night that we were there.

It needs work on the sinks and toilets and a little updating would be nice.

When we arrived after midnight, the room had not been air conditioned (85 degrees), there was a dirty toilet seat, and it had a funky smell.

The bathroom toilet had toilet tissue in it, and the bed has blood stains on the sheets.

Why would you put a walk-in closet in the bathroom, so all your clothes can get funky from the shower steam?

The staff is what I have a problem with, I am not a well person and have several serious health issues to deal with, One evening my wife was out at dinner and called me back at the condo and I was in the shower and did not hear the phone.

Negatives:   
•  A C loud enough to make bedroom near vent unusable (grill rattled LOUDLY)     
•  Master’s ensuite toilet lid VERY loose  (maintenance repaired)    
•  Refrigerator not secured; rolls outward when opening the door    
•  Dishwasher not secured; rolls outward when opening the door    
•  Dishwasher door hangs-up on bottom of countertop when opening  closing.

Only complaint is the bathtub creaks when standing in it to take shower.

Aug, 15, 2022

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