The owner's lounge was a treat -- continental breakfast every morning (coffee was a little weak) and snacks/beverages throughout the day.

I rated 4 stars because the only way to get coffee is to pay Starbucks prices No complimentary coffee in lobby, and no coffee maker in rooms.

If they could put a coffee machine in the rooms that would be awesome! !

Although, I have to say being tapped on the shoulder while drinking coffee and no one being behind me, was also slightly unsettling!

Would have been nice to have coffee machine in the room

Also we could not ever get coffee in the am due to long lines.

Just need more locations, or coffee in the room.

$67 for 3 pancakes and a side of bacon, and 2 eggs with bacon, toast, and 2 coffees; then a $5 tip.

My only complaint was long 
lines to get coffee in the mornings and at the food court later in the day.

The Magic of Music & Comedy, Vegas Gone Country, Harbour Rainstorm, Blondies Sports Bar & Grill, Miracle Mile Shops at Planet Hollywood, Chapelle de l'Amour, Downtown Vegas Chapel, Oh My Godard Galleries, Vegas Weddings, Las Vegas Live, Sin City Club Crawl, The Wedding Chapel of Las Vegas, Desert Passage Shops, Sugar & Ice, Pande N Lily Bar, Ted Baker Outlet, Las Vegas Movie Tours, Planet Hollywood, Nathan Burton Comedy Magic, Hitzville - The Show, V Theater, Planet Hollywood Casino, The Showroom at Planet Hollywood Resort & Casino, V - The Ultimate Variety Show, Zombie Burlesque, Las Vegas Live Comedy Club, Gregory Popovich's Comedy Pet Theater, Desert Sky Day Spa, Zappos Theater, Don Barnhart Comedy Show, Jokesters Comedy Club, Wedding Bell Chapel of Las Vegas, Pegasus Showroom At Alexis Park, Extra Lounge, Tenors of Rock, Crazy Girls, The Scene Pool Deck, XWorld 360, Echoes of the 60's, Supreme Club Tours, Vegas!

One bank of elevators was out of commission so there were lines to get down In the am and lines of 40-50 people to get coffee at the one Starbucks.

Problem #1 getting coffee in the mornings as the Starbucks line is lengthy and there's very few options to just get a cup of coffee without sitting down somewhere.

I called and asked for extra blankets and coffee pods and they brought them right up.

Another odd thing that happened: Went to the Cafe and I had a breakfast sandwich while my husband had pancakes, we also had coffee.

There are NO MICROWAVES OR COFFEE POTS in the room…..they took them out went they signed the contract with Starbucks…..They have a very small casino with floor games and after being there an entire week, I can tell you that Not a one of them pays anything!

Coffee makers are apparently an upgrade, as is room service or a microwave.

If you don't want to wait in line for Starbucks, wander straight past it next to Edge Steakhouse, there is a coffee and food counter open til about 5pm.

Bring instant coffee and just make it with regular hot tap water.

No coffee machine in this hotel either so be prepared to pay $5 minimum for a cup of joe!

No USB charging ports for international appliances like other hotels I’ve been in.

but there were a few small things: the sink was oddly positioned so it was a bit uncomfortable when brushing my teeth and there extension cords were used to power the lamps.

The did have a short extension cord to plug into.

$15 in taxi to Fremont Street and $20 in taxi to North Outlet where there are plenty of shops with great discounts.

The room lighting was terribly dim, and made even worse by lights that don’t work and low wattage  bulbs in all the sockets.

And then there’s Kara, the heart and soul behind High Rocktane’s magic and power.

The only thing keeping it from a 5 was the work on the elevators an the need for outlets in the rooms.

There was also no outlets in that room for charging devices, we literally had to drag the bed from the wall and request a power strip (extension cord) to make room for my partner to be able to charge their cellphone.

Our room was dirty, there were electrical cords and power strips everywhere and the elevators never work?

(case in point, I have never seen a hotel need an electrical power strip to provide plugs for lamps, etc.)

In the room there are 2 outlets to recharged, phone, laptop etc.

We came here for a week, went to the Westgate Travel Club Office where they sell the travel memberships, and suddenly no one has any power to do anything, except for Sasoon, who is conveniently always busy doing a presentation selling more travel memberships.

In my room the first trip there were no plugs in the desk area for me to charge my devices and the room showed its age badly.

The food outlets were all very expensive.

There was a busted outlet which no problem if we just had adults,

(one guy said free phone glass then proceeded to plug my iPhone into some charging Otterbox type creation of their own. Ahhhhhh!!)

They had a girl hanging form a trapeze like device were she could twist & turn so she could refill your glass.

My friend on a “scooter” and I were attending the Consumer Electronics Show in Las Vegas.

Cons: Hotel overbooked rooms and tried to give us a room with less beds then we booked, no in room coffee maker is a MAJOR con!

Although one of the brochures stated that each room had a 'kitchenette', there was no microwave either.

We would definitely stay again and don't forget to bring your coffee maker! !

Only one place to grab a cup and the line gets very long.

Additionally, you need a cup and a microwave, neither of which I had.

but we were disappointed they didn't have a coffee maker or microwave.

No coffee maker; cabinet door didn't shut on safe.

The microwave in the so called "owners" lounge is very slow.

Didn’t know microwaves don’t come in the room.

What we didn't like, in our room there wasn't a microwave or coffee maker (which is crazy to me) Staff said that is with all Las Vegas hotels--My response: even Motel 6 offers a microwave.

I’ll let you decide what the case is here: The room was outdated, there was hair in the tub, shower head was grimy and looked like it was about to fall off, no coffee maker or complimentary water, and windows were dirty.

The staff were great the food was amazing, I would just walk around the hotel and just take it all in.

There are plenty of restaurant and snack options.

And, the food was delicious with generous portions.

An unforgettable weekend; the show, the hotel, the food, Vegas, everything was terrific.

From the reception staff to the Bell Desk, through to the restaurants.

We had finished dinner and were heading back to our room when we passed the lobby bar.

Sids cafe for breakfast the  next day was lovely.

At the restaurant my server was Juana and she was great as well.

Thanks for them, they make me feel like i was important, the food, the wine, the beer, all more than 5 stars, I loved it, I'm looking to come again cuz of them, thanks!

The lounge gave us free breakfast, drinks, snacks and free alcohol at night.

We came on Saturday, September 3, to experience the Saturday/Sunday Brunch.

The hotel has coffee, restaurants, and a casino.

There is a McDonalds within a 10 minute walk.

Angelick /Kelsie / Ron are the most amazing pepole i will ever meet they are so come on down to the owners club and have a blast  the food amazing the have breakfest starts at 7 am and lunch is at 12 and dinner at 5 to 7

very presentable presentation food area
very clean surroundings and very neat
quite area and relaxing area
specifically you've very nice view at 24th floor
stunning over looking view.

Clean rooms, friendly, and helpful staff, and don't forget awesome food.

The room was pretty good, possibly not 5 star

Was concerned about getting a room since it was still early

I would like too personally thank Sylivia and Jay at Owner Check In for assisting us with our issues with our rooms.

As we were leaving we demanded our room discount.

Our room was beautiful,  very clean comfortable,had a lovely strip view.

but they did give me a nice, big room which made up for it.

The room was recently remodeled and I really liked the design style.

the amenities on the resorts are fitness centre, pool, and spa which we did use,, for westgate owners like me, we have a clubhouse( snakcs and hot drinks) and laundry room free to use.

They actually have more types of room options than a typical Strip hotel, from tall the way up to 12K square feet.

Wifi kept cutting out on the room which caused me to use my roaming data.

We stayed three nights in room 2450 and the members room was just down the hall from us with a great view.

Staff are very friendly and accomodating, thank you for your assistance on our breakfast.

The In House Greeters were amazing, so friendly and consistent w/service, Aida, Afaf and Olivia, thank you for the  smiles every day we went to the Lounge .

All the staff were very pleasant and helpful, especially Craig and Lyndia at the Front Desk.

But not only that, she was always attentive to our needs during our stay, helping, guiding, and supporting us.

The ladies were very kind and attentive to our needs.

This employee stood out and showed me the Elvis gift shop and introduced me to Elvis's step brother who was signing autographs that day and I had no idea he was there.

Aida Olivia and Afaf were very welcoming and helpful hosts!

She works at the main gift shop and was kind enough to open the Manilow shop so our daughter could have her own private shopping experience.

The band members are really personable, and kept the music flowing and the audience entertained the whole night!

I would visit the strip store and recommend it to anyone who wants to purchase one of a kind Elvis Merchandise.

Proving to be more than knowledgeable, Mr. WESTGATE proved to be exceptional as a teammember of the Westgate Resort.

thanks to him and to the lovely guy from the elvis store.

Pleasantly surprised by how attentive and friendly the service was.

And I didn't find it to be very safe or accommodating (i.e.

These ladies have been so friendly and helpful to us during our stay.

We definitely love the attention that they give us here in the club

both are highly professional, so friendly, welcoming, helpful, and are tending to the club perfectly.

Later on, well past midnight another band we had heard about from friends took the stage in the club, Zowie Bowie.

Susan and Armynne from the Club were very hospitable and kind!

We have a 4 year old and each time we have been in the club she has been so helpful with accommodating our 4 year old.

Westgate Las Vegas Resort & Casino

coffee

electronics

kitchen

staff

restaurant

room

When we went in 2016 they were not compulsory and we went outside to check our emails now they are compulsory.

So at check out I had a $300 dollar bill for the things she read.

At checkin front desk CONFIRMED no smoking/ non connecting door room reservation.

Used the kiosk to check-in and no problems with that.

I had to check and correct mistakes that have been made (2 meals were not credited).

He first told us the reason our room was given to another guest was because we check out at 3pm.

After 20 mins, I call the bell desk to check on our bags, because we can't do anything until we have them.

At check out our bill was incorrect and missing all of our FHR credits,

Every single thing that i asked them to assist me with the answer was "we don't do that here" 

Dining reservations- "we don't do that, you can check availability online" was the young ladies  response to me!!!!

I called the front desk was told by the clerk he  would check into it, and call me back.

We had another cancellation due to current flight issues I was begging them for a late checkout and I was told once again “there’s nothing we can do to help with a later checkout

I called to request late check out & was told this was not being offered.

When we got to the hotel at 3:30pm, our room which was supposed to be ready for 3PM (since checkout is at 12pm and gives housekeeping 3 hours to clean hotel rooms for new guests) was not ready.

Turns out a front desk agent didn't check ID properly and let a stranger into my room because the last names matched.

but check out a few others in the same category.

The same lady rudely rejected the request repeatedly. She was very cold and sounded annoyed like "How dare you even request a late check out?"

Only complaint is that check in took too long due to a staff shortage.

I had to call the front desk and they “fixed” whatever error was preventing my checkout.

The check-in process took us an hour and then the room key doesn’t even work so we had to wait another hour for this issue to be fixed.

They are almost identical to the 'normal' Wynn rooms except you get a separate pool area, check in desk, mini fridge to chill your own items and there is more extras in your room such as a 'turn down' service with slippers and chocolates.

The Casino has a fun and energetic vibe about it without seeming seedy like some of the other hotels 

The room was very nice and well cleaned, we had a superb view of the strip.

An elegant exciting place to find the very best of pleasure.

Beautiful hotel, beautiful accommodations, beautiful aesthetics and excellent food.

So unfortunate because we loved staying here away from the club scenes.

The art in the room, and the remodel in general is fabulous.

The room was gorgeous with chic interior design and an amazing view.

So lovely, tasteful, amazing view, and the Amazon Echo was a nice touch.

The atmosphere is absolutely beautiful you immediately are a VIP when you stay here, the bellhop, valet, staff and checkin is always a breeze the casino is gorgeous clean and nice smelling.

The rooms are spacious, clean and elegant just don’t touch the stuff in refrigerator or they will charge within 15-20 seconds.

We are in a newly refurbished panoramic view king room and the room amenities have been cut back substantially.

The experience started out great when we see the new interiors,

I loved the decor and the room was spotless.

They are more muted than the original room design, which mirrored the current casino vibe.

We love the total spa design and experience.

Had  breakfast sitting outside at Tableau various mornings - lovely surroundings and very tranquil.

Our room was very comfortable and well appointed with awesome decor and wonderful amenities.

There were fresh drink rings on the surfaces such as the table and nightstands, which means that nothing is wiped down between guests.

To go to the XS club there wasn’t any privileges for hotel guests, staying in the line up and pay $260 to get to the club.

That doesn’t make sense because when I could not getting into my room at 3pm and I knocked on the door and the new guests opened up they were already in my room at 3pm.

Management should continually be shopping the staff, providing them information and resources to appropriately assist guests.

However we chose to stay at the Encore portion of the Hotel, whereas on our previous visits we stayed at the Wynn .The service at this facility is exceptional 
They do more than pay attention to their guests wants and needs.

Towers guest is supposed to have twice daily service.

however it just means get yourself down to the lobby to line up with 20 other guests to get your coffee between 7am-9am only.

Only downside was breakfast buffet @ $50 a head seemed a little steep for guests! !

I contacted Guest Relations - they have ignored me.

The suite had hair in the bed and shower from previous guests.

There's also a door man or someone that checks your card to make sure you're a guest at the hotel before letting you up to the hotel elevator to get to the rooms, so it's safe.

but not least, the caliber of the guests has dropped to a point where my wife felt concerned for her safety and she would not leave the room alone.

After the debacle was concluded, my fiancé and I went to guest services where we were informed that there was no management on staff to speak with us about this encounter, and we would need to return at another time to be helped.

Wished they had chargers for other guests.

They are only interested in taking and making money, not for the welfare of their guests.

We waited more than an hour for the table to sit, this is after 2 conformations and text messages from the restaurant Lakeside  with ditails that this reservation is for Birthday party; I was ready in time there in  in my birthday dress, couldn’ they at least sent a text message about waiting time, same as they did for multiple conformations, so that guest feels at least a bit valuable?

Proper mask wearing:  99% compliance by hotel employees and 95% by guests.

however when I read the fine prints there is a part where it states that as guests we are not allowed to bring food into our room.

We did have a word with the Check In manager when we got there

Now of course I told the valet, they get the manager which takes 40 minutes for him to come down finally .

I was surprised to get a Mustang convertible when I paid the lowest rental car price for managers choice, and happy not to be stuck with a minivan.

I have no idea why the manager did not have ability to approve an expecting.

Point is, there is clearly extremely poor management!

It looked like it had not been vacuumed  
Upon checkout the next day, I asked to speak to the manager.

At 6:30pm we just waltzed back to the front desk and sorted it with a very understanding and quite embarrassed manager who told us the room has indeed been ready and comped us a bunch of stuff.

The front desk manager informed me this has never happened in the 7 years she worked at the Wynn and basically asked me if I wanted to change rooms for my trouble nothing else.

I asked the manager if we can move there,

Room had some broken items , management corrected right away.

- all the poolside beds require reservations at considerable costs
- only one side of the pool Cabana area has gaming now
- Tryst internal nightclub mothballed with no replacement
- Staff continually talked about the ‘good old Steve Wynn days’

Let’s hope management figure this out as this was our go to place, we’re already looking at other new hotels that seem to offer a better overall experience.

It was not until I interjected as I was now running late to get to my tour that a manager was called out to help the couple I’m order for the front desk agent to assist me.

She called the manager over - and he began talking very loudly and all we wanted to do was to get out of there.

Tony front desk manager was beyond rude and condescending 
The only shining light in the whole establishment was
Michelle on the bell desk and the service was exceptional at Delilah’s

It’s completely unacceptable and management is complicit in the scam.

Felt like it’s a bad management on the floor and employees was not informed which  room was taken.

I answered and a man said it was hotel management outside my door and they wanted to know why my privacy/do not disturb light had been on all day. Really?

Natasha at registration along with the manager on duty could care less that the hot tub ruined my new swimsuit.

I never back to this hotel with unprofessional and rude management team!

because you will have access to the same food

We were so happy with what we had it turns out we missed swimming in 2 pools and we didn't eat at the most expensive restaurant.

For dinner, we ate at a Mexican restaurant, Casa Playa, and at Mizumi, which was a Japanese restaurant with an aroma and views that were breathtaking.

The staff are so welcoming and helpful, the choice of food is out of this world.

Restaurants like the Terrece Cafe and Allegra very good.

the hotel was a beautiful and yet comfortable vacation experience that is far from the norm with delicious food.

The next day, I had room service for one, and bill was $113!

We left 1 of the rooms at noon to head to Jardin’s for brunch.

So you can imagine, getting a good rest before business dinner is important to me.

I like wynn, the shops, food, casinos, and shows.

I ate at Tableau and Lakeside, both were delicious.

.the hotel is clean and attractive with a couple of nice restaurants on the property.

We walk to two restaurants that were recommended by front desk,

Front desk, room service, housekeeping - all astronomical wait times.

I highly recommend prime if you’re in the mood for steak.

When time came for dinner almost every restaurant had an hour wait.

We loved our clean, well appointed room, and every thing we ate at the espresso cafe, jardin, and the buffet was excellent.

Dinning was an easy and pleasant experience when there were different restaurants for every taste.

The room was very nice and the staff was pleasant.

although it was a low floor with a limited view of the strip it was a lovely room and we believe as a "king Room Suite" was an upgrade to the "king Room" that we had booked.

The robes in the room are definitely a nice tough on top of all the other things.

They had a copy of the receipt with my signature and room clearly written.

My room came with an Alexa which helped with lighting,

Our room was beautiful and the pool was fun,

For a nice suite room at the highest floor- i would expect more than this.

Our room according to the front desk was "the largest suite" that they offered because at check in we always ask if there are any upgraded rooms available.

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