It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

She left the room spotless each day, even folding our night clothes and winding up our phone chargers.

The lobbies are also happy to call you one.

but the internet, tv and room phone didn’t work most of the time.

The onion rings and chicken wings were amazing!

The shuttles were always available very regularly, and if not, the staff would call for one.

The second you are noticed as American the pushing and shoving, line cutting, name calling, you name it we experienced it.

butler to call one for you or just wait at all the designated stops around the resort but we never waited longer than 2 minutes for one so we liked to move around throughout the day.

butler (I still cringe at calling them that) were amazing!

There is a shuttle service available on call to better assist you with moving around

Asked for dinner reservations (ahead of time) and they sent me confirmation times on my phone.

The food was average at best with most items being below average & what you'd expect from a much cheaper cruise ship experience with worse views (no sea views or exotic ports of call to purchase souvenirs).

From making our restaurant reservations and calling for transportation to getting us what we needed from the pharmacy.

butlers, the towel stand, the drivers, the waiters,  reception, the people who call the drivers at the lobbies, the cleaners, and anyone else you come into any contact with.

Overall all staff are polite, attentive and are willing to go over and above the call of duty.

butler call for one, but that didn’t really help much.

butlers, Guillermo, George & Bernardo were so accommodating to our every wish, calling carts for us to get around, making dinner reservations, stocking our mini bar, getting us "shot" glasses even though they don't really have them and overall just being super great *hosts*.

butler, who’s there to help with anything you need: from calling us shuttles to helping make dinner reservations to ensuring our rooms were cleaned, Diego and Ricardo were awesome!

We couldn’t get the documentation to work on our phones and she was able to get on her computer and make the process less complicated!

Alex at the infinity pool kept bringing us drinks without us asking and he made sure we were enjoying our time.

The Infinity Pool and Saltwater Pool were amazing.

With the exception of waiting for towels at the pool(s), the exceptional staff and concierge service made up for it!

Throughout our stay, we moved around the various pools, some with live music and others that were more peaceful (the ‘quiet’ pools).

The lobbies, villas, restaurants, bars, garden and pool areas, the standard of cleanliness is excellent everywhere.

We loved the pools throughout the resort.

The 3 pools give you the possibility to change scenery and enjoy different places in the hotel.

We saw staff stop others coming to the pools that were not allowed.

Pool:
The setting around the infinity pool is beautiful and serene.

The pools were all clean and well-maintained,

Pool rooms didn’t offer the privacy we needed.

butler at the saltwater pool las rocas was amazing!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

There are fish in the moat that you can feed from your balcony hot tub jacuzzi.

The infinity pool grill was a nice feature

The saltwater pool was our absolute favourite for swimming!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

but for the cost, I would expect more than 2 restaurants that stay open.

Maria worked at the bar by the infinity pool grill and she made the best cocktails and drinks and was so nice to us.

Gorgeous grounds, excellent food options.

The New Year eve special dinner was great could use a little more elaborate menu.

We went to Tentazione (Italian dinner) and the food was great.

The French, Italian and Argentenian restaurants were also great.

The food in some of the restaurants  can be inconsistent

He másé great suggestions - this is how we tried one of our best desserts ever (verrine de coco. ).

Helios: The breakfast / brunch buffet spread was incredible.

The food in every restaurant was great and I have never experienced service like this before.

Furthermore, the culinary experience, while generally satisfactory, could benefit from a broader variety of options in Chic Cabaret Restaurant.

We tried all restaurants and as per usual, the service and the staff were great.

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

He made moments at the pool entertaining with his singing and dancing when he brought our drinks.

The Chic show is a must and also the new restaurant/show Bravo!

Chic Caberet is a “do not miss” evening experience!

and a superb evening of music, dancing and entertainment.

The New Year's Party was the best with music, dancing, fireworks and lots of drinks.

wonderful place, the staff, the facilities, the food and entertainment were all excellent.

The entertainment staff, Marfa, Emmy etc and incredible!

The Chic Cabaret show is an absolute must!

butlers, entertainment instructors, the CHIC dancers, hostesses, the gardeners, the cart drivers, baggage gentlemen, the cleaners, towel boys, bartenders, chefs and wait staff.

The grounds are stunning and love that they make it home for the wildlife too

Entertainment 
Chic Cabaret is great to try for the evening and the bingo was very fun.

The POP entertainment team were great around the infinity pool.

We had dinner at Tetrazione, La Boheme (fondue & French Onion soup, oh my), Chic Cabaret (amazing talent), El Gaucho, Helios (2x) and Sumptuori and enjoyed every meal we had.

Entertainment: The hotel's entertainment options were diverse and engaging.

However, the show was amazing and very bright and spectacular.

The restaurants we selected for dinners were El Dorado (Steakhouse), La Adelita (Mexican), Helios (Mediterranean), Portofino (Italian), and Chic Cabaret (Mixed Menu - 7 Course Meal all while watching a great entertaining evening of dance and music) - all of which were fantastic.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

TRS Yucatan Hotel

smell

restaurant

phone

show

staff

pool

holiday trip

private

Great live music with a three piece band.

Beautiful ambiance with relaxing Sinhalese music performed by a live band.

Loved the upbeat music that comes on around 1730.

Good music on the background: Milan who was looking at our table was on the ball to serve us better feeling like home .

Decided to stay till late night in the tea lounge since there was an amazing band playing some soothing music.

Walked into an amazing jazz saturday night.

Also nice environment and calm music feel better experience

Would say Thank you for great service from Andhika, Wasalage, Krishmal, and Dananjaya, that made our dinner more memorable with accompanied by beautiful music and very tasty and spicy tradisional food of Srilanka.

My kids were right on top and amused by lovely background live music.

There was also live Sri Lankan music which was very calming.

Good food, good Ambiance, Variety of food, best place to try Sri Lankan food, love the outdoor setting combined with Sri Lankan music,   value  for money.

And live music also there and there are really good.

People were friendly and music was balanced.

The props and set up resemble a typical village with live classical music and traditional dance.

Best place.relax & gratefull customer service with music its awesome.

The high tea provided by cinnamon grand tea lounge was an amazing spread assisting by friendly staff special thanks to Themini who assist us for a great evening surrounded with a peaceful music, hope to visit back again

Great hang out for family friends🙂we hope to come back..music is great as well..

It’s been over two weeks now since we got back filled with the warmth of memories and hospitality of tge inly hotel in Sri Lanka colimbo that we truly call home.

My first experience with Cinnamon Grand Flavours food delivery was exceptional, from the first call to confirmation of recipe of order.

Excellent service from Mr.Milan from the time he answered the phone to make the reservations for high tea and right through out the evening .

collaborated and worked some magic to get the driver to bring back my phone.

The room service phone attendant Farrah was always very accommodating and always tried her best to make sure that all our preferences were met!

My family stayed at the Cinnamon Grand hotel over a 5 day period and will definitely call it home whenever we will visit Colombo.

It’s a wonderful evening that I had in cinnamon Grand Tea Lounge, from the first call to the end, I was so peace.with the soft piano concerto and the delicious foods, the moment was so speechless, it was a heaven.

Sriyan even helped me on a personal level where he offered to take calls as well from his personal phone as I ddidnt have a sim .

I will came back again and call my fend also thank

Just wanted to mention about a youngster call Anfaz, who is always very obliging and makes our visits very special.

Because  of them we will come back again definitely  i will call my friends also to visit  this coffee stop

Everything we needed was just one call away and they were always trying to make sure we have a comfortable stay.

You can select from a wide rang of mouth watering dishes that will send you home with full belly with a taste to remember.

Cinnamon Grand – Noodles  Restuarent 
I call Veteran Manager  Udaya , and  travel over 200 km on Sundays to enjoy this ultimate spread of International Buffet.

A special thanks to Shanker for the mobile QR code assistants and for making this day a memorable day for my family.

Next, we were ushered into the Front Desk where a courteous officer recorded our details on a form that included the phone number, identity card number and the address and thus we were free to make our way to the signature sea food restaurant the Lagoon.

Mr sammuka and Suren in the lobby bar went above and beyond their call of duty.

I get to call ahead and place my order, it is ready as I get to my table.

What a lovely place to have a shisha such a Cosy place I came with couple of friends to have a business meeting it was very pleasant the staffs are very friendly and kind specially the guy call Priyadarshana was very useful I would recommend anyone to come here and have good time

Weldone young man this is what I call good customer service.

And in comparison with the buffet restaurant of the Cinnamon hotel in Maldives some food options were quite poor.

The only thing that elevates this hotel from a rating of poor are the fantastic restaurants on site.

We went on a Friday where there was music being played at poor area which was kind of loud.

but the manager duty and room service were humble and apologatic for the delay and poor service.

Overall I felt it was overpriced  and the service was poor.

She was immediately approached by a staff member and asked to leave the area due to her poor dress state and asked not to traverse the public areas again dressed only in swimwear.

The food is mediocre I ordered room service and the pasta tasted awful and the bolognese  sauce had nothing to do with bolognese and everything to do with horrible food I worked as chef in Michelin star restaurants and trust me i know .. the service is slow and  poor quality .

It was poor experience that I received from the point where I had to park the car.

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