It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

Overall, it's a very decent room and well worth the price.

Price gouging for any item sold in the “convenient stores”

The prices at the two ground floor Starbucks here make any airport look cheap--you're in for a shock if you are used to just flashing the app barcode without thinking.

Worth the price, conveniently located, great dining and entertainment options.

Positives are the unique architecture, large room size, and cheap rates.

We had free parking and great hotel rate for our room.

Although it is the cheapest out of all, it surely isn’t even worth it at this price

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Overall a good price for being on the strip.

This is definitely a decent stay for a decent and affordable price range during November holiday timeframe.

but this a decent property for the price.

It’s the cheapest hotel on the strip for a reason so keep your expectations low.

Also the restaurants are really good and have affordable prices.

With the ever rising cost of everything,  we were able to enjoy a couple days in Las Vegas without breaking the bank.

The Luxor offered me a great price at a convenient location.

We stayed at the Luxor then 2 weeks later decided to go back and stayed there again the price is great and it is very clean it…parking is great as well.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

The food court has a variety of food to choose from, and the other restaurants have a variety of food.

The casino was well maintained and the restaurants we when to were all great especially the pyramid cafe.

Food court is great like that they added more variety places to eat from .

Other than that, the food, and room were amazing in the Luxor!

The restaurants there are great I haven’t had a bad meal there.

I’d recommend more activities to do inside or atleast have a restaurant that closes later than 10pm

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

One of the restaurants was really great for breakfast.

Also surprised at the size of the room and the décor was better than we expected. Good choice of restaurants on site,

The casino in the Luxor is great, and LOTS of bar and restaurant options.

Customer service was great, and restaurants were great as well.

Food, shows, entertainment, fun all around.

Restaurants were good and the connector to Mandalay Bay was fabulous.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Blue man group was very entertaining proximity  to the strip and airport was perfect my stay was for my honeymoon  so as long as she was satisfied  we are happy see you again soon

I saw the Blue Man Group show and the stay was perfect.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

The shows at Luxor are fantastic and interesting.

Great access to the strip, shows and restaurants.

Several shows to see, good food at the restaurants, and clean.

Highly recommend seeing the Ka show by Cirque de Soleil.

Thank u Dennis Jones for making my bday trip special!

I would like to thank especially the facilities engineer Dennis jones for fixing a technical problem with the tv making it quick to watch our game on time while being friendly and funny, making our visit even memorable.

His name is Dennis Jones and he was the best!

I also had  issues with my TV,I met Dennis Jones assists my family made sure they was comfortable, Jada.

We met a gentleman by the name of Dennis Jones.

He made certain our room had appropriate air conditioning standards and that our party had enough in room television entertainment and that we were able to take advantage of the other amenities that the Luxor has to offer.

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

price

show

staff

friendly

restaurant

room cleanliness

comfortable bed

titanic-exhibit

Booked an all inclusive holiday at this beautiful hotel costumer service was really good everyone helpful and kind rooms clean and very and very comfortable staff amazing and they have brilliant animation team who were great at providing entertainment and keeping us feeling welcome during our stay 
Thanks 👌

Also in the a la carte restaurant we received a list of wines of which we could purchase as a higher quality than the all inclusive - on the following night me and my party used this menu in the buffet restaurant every dinner.

I had a brilliant holiday at phenicia hotel all the staff were so kind and welcoming the animation team as always are the best they work tirelessly to make sure everyone had the best time without being pushy or over powering they speak multiple languages to ensure it was inclusive to all 
Food are always good and tasty
Bar man’s are always friendly 
Cleaners kind and helpful 
I just love love this hotel

The food is what you’d expect from an all inclusive hotel, same food all day and then reused for the next day, followed with a lot of flies,

A great holiday, probably the best all inclusive hotel we have stayed at.

but there are also 2 al a carte restraunts to chose from also one trip included in your all inclusive.

Every member of the team was so friendly and inclusive.

but what do u expect from an all inclusive!

Beautiful hotel, food is the best All inclusive I have been to.

Best all inclusive I’ve been to … Food fantastic and the animation team are brilliant… they work so hard and make you feel so welcome 👍🏻👍🏻.Swimming pool and the private beach are beautiful.

The resurants x 6 inclusive of  a la cart and Chinese..
Our favourite was the 
Beach resurant wide range of fresh foods Tunisian flats breads made to order .

The food is as expected of an all inclusive

though this is technically a paid bar, staff from the AI bar kept popping in to get everybody drinks.

Drinks are really nice and don’t taste like paint stripper like at some AI 🤣
Entertainment staff - Wow!

If you go all inclusive, the 3 restaurants are to die for.

The animation team is fun and inclusive, they invite you to activities that go on throughout the day.

Food is good for an all inclusive, you won’t go hungry and there is lots of choice.

In other all inclusive hotels I have found the beer/lager to be watered down

Few tips to echo what others have said…
-Buy a plastic cup from the hotel shop if you are all inclusive (it’ll cost next to nothing and saves you having to use the naff paper cups they give you that are gone in 2 gulps)
-Withdraw Dinar in the airport.

Only cons I would say is the rooms could do with some fresh paint and bathrooms maybe modernising, as it seems dull -

Bathrooms in the room in desperate need of refurb, horrible baths, paint peeling of the walls, definitely in need of maintenance  and tnt.

In our room, and other people’s, you had to step up into the bath for a shower.

We had to have cold showers in the morning.

On entry, hotel seems clean and friendly, when checking in, we were given no information regarding the hotel, only a green card which you have to take with you to dinner (you are given the same seat in the same time slot, which is a pain) We we’re taken to our room, smaller than we expected with an outdated bathroom and radiator coming off the wall.

The rooms are dated and the bathroom (especially the shower) it’s in dire need of an update.

Broken sink which can not be emptied and just overflows.

There wasn't enough toilet roll supplied, certainly not enough considering the amount of upset tummy we had.

The rooms are clean, bathrooms need a little update.

The only gripe is in the bathroom there was plaster coming off the wall,

We watched England ladies in the WC final and they could have staffed the paid bar and used this as a real money spinner

however the bathrooms do need a little updating (but that may just be my opinion).

The down points were the rooms which need updating especially the bathrooms and the food was disappointing with little variety.

I asked the clear, do you think it's right that guests are expected to shower in a bath that visibly looks dirty.

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