Nice casino, pool very nice, food choices are good and food was very good.

Prices are good, it's convenient to shows at Dolby Live & T-Mobile Arena, and the hotel and casino are smoke-free!

Location is perfect- I walk to all the other MGM casinos feeling very safe, New York New York, MGM Grand.

Plus, the casino wasn’t overcrowded, even at peak hours.

Or walk a handful of steps outside and check out a handful of other shops and casinos.

It is a NON Smoking hotel and casino,  excellent food options, and perfect location on the strip as the free tram  will take you to the Bellagio (mid-strip) and is right across from Planet Hollywood.

The smoke free hotel and Casino was noticeable.

Love that the hotel, casino and pool are all non smoking.

The casino was awesome to me because it was a nonsmoking property.

When we got back to the Park MGM around 930p, the casino was packed.

Everything is pretty close from rooms to casino and the strip.

It was as easy as riding the elevator down from my room, walking through the casino, lining up, and going inside.

Also Park MGM’s location on the strip provides easy access to many other casinos and other amenities.

Most casino personnel were friendly and helpful.

I am so thankful there is a non smoking hotel and casino option in Las Vegas.

The casino and other areas of the property are well maintained and extremely clean.

The manager came, they were all very concerned and all the charges I had were paid by them .

Ramp access was a problem because my card did not work

Instead they want to charge you 30 bucks a night to have one brought up.

When I arrived at the hotel apparently they were "Over Sold" which seems insane to me after having booked my room way in advance and having been charged for the room.

In the morning, I was asked how everything was going, and I told my story and did get $50 in resort credit for the 3 of us for our troubles.

all benefits were not applied and we had to ask again why we did not get our credits properly before checking out or we would have been billed an extra $120.

We were charged two times for parking on two of our days there.

Front desk staff cold and annoyed to print out my five day parking invoice.

Not only that they will try to charge you almost $50+ just to get your supplies.

Some girl tried to rob me and they let her go and arrested me, of course charges were made up and dropped, will be contacting my lawyer so you guys can expect to hear from him soon , how can you guys not protect your guests?

There is never an additional charge for an upgraded room.

Also included in the offer was $10 in Free Play and a $50 food and beverage credit.

but if you do then please look at your credit card after checking in.

Can't even move without bumping lasered counter of mini bar items w bag and being charged.

The way way way over charge you for everything.

Had a billing issue and check in on my phone didn’t work, so I had to wait in line for a short bit.

Do Not use the hotel phone for urgent calls they will charge you twice.

but no visit to salon this time as when I went last September, in addition to an expensive haircut, service charge and tip, the stylist went on to pad the tip, changing the amount I had filled in on check-out slip, giving herself more $.

I’m not sure why they feel they can charge that much, given the state of this property.

The last night we walked next door and went to the hockey game.

but I couldn’t sleep and at 3.30 am, again somebody knocked many times at my door and I cried who is it ?

No proper noise insulation; you can hear everything next door and in the hallway.

One negative our room had an adjoining door and the soundproofing was hopeless

The hallway was 15 to 20 degrees cooler and we saw many doors left open to get the cool air inside their rooms.

In the interest of spaving space (I guess) Park has given one door for the bathroom and a sort of closet.

And, you can hear EVERYTHING the people in the room with the connecting door are doing and saying.

Cons -

Rooms are small by Vegas standards
Rooms have a "barn door" that was really annoying
Hallways are downright creepy

If you made me, I'd stay there again and be OK.

I appreciated the use of your mobile phone as the door key.

Our room was not cleaned thoroughly, we found a bottle cap behind the door and the carpet and red velvet loveseat were clearly stained.

While I was filing the report in the front desk, had another group of guests barging into the associate I was talking to, to cancel their reservation because the room they were booked with were not at all cleaned (mentioned something about dirty diapers and not being able to open the door because of all the mess left from previous guest).

There was also a bit of noise we could hear from the room next door.

but really wished to keep my water cold, and the lights - you can easily turn on the light by the door the other lights are there but you have to walk a ways to get to them and then figure out how to turn them on.. no biggie once you do it.

No one to open doors or in the lobby anytime I entered.

limited breakfast options, solved by walking next door to NYNY.

but the barn door just stupid, and a actual dresser, instead of a few drawers in the closet, would be better.

Checkout was at 11:00am and by 10:20am someone was already knocking on our door.

You can hear people opening and closing doors and walking about the hallways loudly.

Though not as large as other MGM resorts the Park offers comfortable, sophisticated accommodations, great gaming and friendly staff.

Every Park MGM staff member we encountered was helpful and friendly.

While not flashy,, the pool was very calming and water temp was just right.. Staff very friendly - will definitely stay here in 2023.

Great Hotel, friendly staff and perfectly located in the heart of the strip.

Great location, no smoking in the entire facility, clean rooms, and friendly staff.

The staff is friendly and readily available to help.

The staff at all locations - front desk, rewards desk, pool, bars, dealers - were warm, friendly, helpful.

I highly recommend this property - very clean and the personnel were very helpful and friendly.

The staff was super friendly and helpful.

The park mgm was very nice , felt safe and everyone was very friendly.

The entire staff is very friendly and helpful.

The pools (3) are wonderful with very friendly bar service and plenty of loungers.

The staff were friendly, helpful, and welcoming.

Also the cleaning staff were friendly and always greeted me.

Housekeeping never showed up until we had to call at 6pm asking for room cleaning.

Rooms were not cleaned when we got into them either.

This wetness was not just a carpet cleaning

And it took three calls to housekeeping to get new towels.

Housekeeping cleans your room daily which is rare nowadays.

Just not satisfied, expected the rooms to be fully cleaned with new linen, have dresser’s for your clothing, plumbing was horrible, slow draining sink , which is the worst when there’s two trying to brush,, never again

but if they skimp on cleaning that, we are forced to wonder what else they neglected to clean.

You can call housekeeping to get the missing items and tip whoever brings the items to you of course.

However when in my room on the second day and housekeeping came in, Sophia, and commented on warmth of room I explained about my first room and also that I had asked for a fan and was told fans weren't available she immediately replied they were and called her supervisor , Suri and she brought a fan up in minutes!

Cons

Twice we had to send the maid away as it was 8:30am and one of us was in the bathroom.

The guest floor carpet soiled and housekeeping lacking.

Nice room No refrigerator 
Bed is so comfy I wish I could of taken it with me
Very quiet if you are looking for peace
Housekeeping could be better with cleaning I wiped the room down with Clorox bleach wipe before I unpacked

We switched 3 rooms and all were very dirty, ended up cleaning it ourselves.

The room smelt like a beer was spilt and never cleaned.

other than the maid taking my apple headphones, my time and stay was remarkable.

Food was very over priced and room could have been cleaner.

Would love if they added small fridges to the rooms though.

No refrigerator in the room which is annoying if you have leftovers.

it is over priced and no fridge in room or coffee maker or toiletries and the walls are very thin and halls stink.

The only downside is no fridge in the room.

There was no coffee or coffee maker in the room,

No fridge in room (500 per night paying).

No kettle, complimentary coffee or a fridge in the room whatsoever.

The only 2 suggestions would be a small refrigerator in the room and maybe add a poker room.

Low ceilings, no fridge in the rooms, random pictures in the room, floor super low to the floor, small dresser in the closet that takes up all the room in the small closet, and room service is a joke hope you like cold expensive food.

Only thing I wish was for the rooms to have had a refrigerator in the room.

If it was not a comp room I’d prob of chosen Luxor the rooms need fridges only thing that was good was it was non smoking the pool closes early so it’s a bummer Maybd Vegas isn’t back to pre pandemic level

First, there was no refrigerator or microwave in the room

3 stars because our toilet wasn’t flushing and we would have liked a fridge in the room!

My only complaints were that there was no refrigerator or microwave in the room and for the cost of the room there should be.

Although, it would have been nice if the rooms had a refrigerator or coffee maker.

The tram to/from Aria and Bellagio was efficient and save one from walking in the heat
-Bathroom sink drain was slow to drain; no fridge in room

location is great and staff were very nice.

The location near the MGM trams and the great MLife rewards program elevate the stay!

Great location, and The Eatily was excellet -- good food and ambiance.

Can't beat the location as well as the resort being smoke free.

Love the smoke free atmosphere of Park MGM and the central location.

This hotel is centrally located on the strip.

Good location to walk to other places on the strip.

Convenient location for Dolby theatre and shows at NY.

On the plus side, good location in the quieter part of the strip.

We have stayed at the Park MGM for over 5 years now and the location is ideal.

Park MGM is smoke-free, uncrowded, clean, reasonable and in a great location.

We had questions from time to time over the 5 days and they were always cordial.

Staff so nice, hotel is beautiful and clean.

This trip was to celebrate my anniversary with my wife
It is our third time coming to this hotel and we love it 
Seems to have everything in our check list and we are always happy with our stay here
Staff is great and rooms are clean

Arrived on our anniversary and had the most romantic dinner at an MGM restaurant thanks to the help of staff.

Staff and security was very helpful in all matters.

The property is right next to the sports arena and there are all kinds of shops around it.

The staff everywhere were great and very accommodating.

Starbucks in the lobby with lots of staff to keep the line moving.

Hotel is right across the street from T-Mobile Arena.

This is the best hotel for T-Mobile Arena events and Raiders games.

The location was perfect for attending the concerts at the T Mobile Arena.

Hotel central to all the things including T-Mobile arena where we attended a hockey game.

The T Mobile Arena is directly across the street.

Clean, easy check in process, right next to t mobile arena which was perfect for us.

Situated right next to T Mobile arena and The Dolby Theatre makes this the property to stay at for concerts & events.

It was right next T-Mobile arena and restaurants amazing.

We had a room on floor 25 with a great view over the T-mobile arena and surrounding hills.

We stayed here because of the Canelo vs GGG fight at T-Mobile Arena and our stay was perfect.

Perfect place, if you want to be on the strip and attending an event at the T-Mobile arena, also close enough to get to allegiant stadium.

Lots of food options around the casino and so close to the T mobile arena

We selected this hotel for the location next to T-Mobile Arena because we were there for a boxing fight.

T-mobile Arena is next door and very convenient.

We did a girls trip with our 16 year old daughters and loved that it’s located across the street from T-Mobile arena!

Just loved how conveniently located the property is to the stadium and t-mobile arena

A stay at Park MGM is unlike any other stay, because of the central location to the Dolby theater and T-Mobile Arena.

Park MGM is Centrally located close to T-mobile arena and MGM Dolby live.

The hotel is located by the T Mobile arena in close proximity to the New York, New York.

Park MGM Las Vegas

housekeeper

door

kitchen in room

creditcard

staff

casino

friendly

but I did not due to a reservation that we had.

The only reason why I didn't give a higher rating was due to the rude interactions with the staff, particularly those at the desks.

When I called beforehand to see if there was a shuttle from the airport to the hotel I was told "No, due to covid"

We did not sleep well due to all the noise.

No respect for others due to COVID 19 / 2020 pandemic.

What's worse: most everything was closed or operating on reduced schedules due to COVID.

Also, due to covid, there is no housekeeping.

Due to COVID-19 they were allowing certain number of guests so many people couldn't use their pool or BBQ grill

When the tournament cancelled due to virus, the front desk said we had to talk to hotwire to get a refund if we wanted to leave because of the virus.

I will be checking in to Polo Towers tomorrow for a 7 day stay and was just told over the phone that "due to a new policy" my family, who arrives earlier than I do, will not be able to check in without my presence.

The pool was closed due to maintenance, unfortunately

I had to deduct one star from my rating due to what I felt was a deceptive sales practice at check-in.

Another point lost on having to change rooms due to rank skunk pot smell.

I had a bad first night due to an air conditioning problem.

We were finally assured that the money would load eventually (due to website issues) and our bathroom would be cleaned ASAP.

I bought this room through Groupon the night before our trip due to a cancellation from our prior hotel so I didn’t know what to expect

Good location on strip to access nearby casinos, so unless you want to venture further than the strip while in Vegas you don't need a car here like you do at some of the other Diamond properties in Vegas.

We enjoyed our stay and especially like the location of the building as it was easy to get to places on the Strip.

but the location cannot be beat, directly across from the Aria and Planet Hollywood.

We would not buy on their promise of a better hotel when it was rebuild, and their assurance that we'd enjoy their other properties at various locations.

This is my go-to location when visiting Las Vegas.

It's located on the Strip just a short walk to their lobby entrance!

Great location 1/2 a block off the strip.

Location is convenient to walk the strip.

but i really liked the convenience and location of the Polo Towers. It is also nice to be able to smoke on the balconies - if you get a room on the 9th (or 12th???)

We also drive to Red Rock Canyon and other beautiful locations near by.

It is located aproximately 500m from Bellagio Hotel and next to planet hollywood.

The hotel was located right on the strip and within walking distance of numerous casinos and restaurants.

Excellent location on the strip, yet quiet.

I loved that this property is located close to strip.

Centrally located to Strip - close by MGM, NY&NY.

I also told the manager at the front desk about my treatment.

It was only two people who cared the Security Officer name Antonio and the Security manager name Marlene.

When I went to front desk to ask questions the manager rolled her eyes at me( Really rolled her eyes) .

Complaint to management and showing my confirmation was of no help.

I’m like what’s the problem so a manager steps in and calls security on me because they giving me hell about getting into my room. Why?

but the front desk when we check out 2 days early couldn't give me a receipt indicating I would be receiving the refund, even when I showed them the Area manager's email.

Maybe management should not be so cheap this way, do it right.

The manager was supposed to call me about it the next day,

Management does not show interest in changing back.

The front desk agent which happens to be the manager also last name Linares, gave us this horrible room overlooking a parking lot, apparently the upgrade of $45 was very important to her and couldn't accommodate a local guest.

but compared to other resorts they are in desperate need of a refurbishment.

The carpets and furnishings in our room could have used an update

It just felt that the unit had been pieced together just to keep it functional rather than updating it properly.

Timeshare salespeople had us scheduled for an update, kept us waiting over twenty minutes after we checked in, and found we were not assigned to anyone.

Small, very much in need in renovation as some of the furniture is peeling its cheap veneer.

High-pressure sales pitch, if you accept an update or whatever they tell you it is.

The halls were being renovated with paint and patching so it was a bit messy

but furnished with extremely outdated furniture of another time period.

We did an update and same old story that it is the best value in town to be a member,

Only thing I would say is the resort requires some updating.

but could start to do some updates to the decor.

We utilized the Bell Captain for help with a cab and stored our luggage while doing some sightseeing.

The staff are very friendly and helped me with everything I needed.

I gave this hotel one star because the staff was great (with the exception of not following-up on the phone situation).

The Valet Parking was great, and our car was brought up in a timely manner.

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