In the end, they still charged me one night's cost.

-my Diamond membership was not recognized
-no onsite restaurant; therefore, no free breakfast, no executive lounge, no room service, no place to eat
-no elite room upgrade
-noise due to the construction site next door was worse than expected—will keep you awake if you’re a light sleeper
-daily resort fee was charged

First of all they charged my card double and when I was checking in they were so rude that I had a panic attack on my birthday trip.

I get that many (not all) Vegas hotels charge it,

Then ask for a tip for running your card, seriously.

Hotel voluntarily gave us a $50 gift card due to giving us a room that already had people staying in it and causing a 45 minute delay between getting our key and actually getting a room that didn't have other people in it.

I call to figure out a refund and they told me if I cancel my reservation and do not attend the two hour long tour that I will be charged full price for my package .

We signed up and they run $40 on your credit card, which you'll get a back as long as you sit through the entire pitch. .

The comical thing is, the desk actually writes on the card that you are "Lead # xxxx," which obviously means that the concierge is actually a frontman for a typical high-pressure sales pitch.

Better to stay somewhere that doesn't charge additional fees, to experience the sleaze (and non-working tv's) with fancy "Resort" and Valet fees!

You have to do your research and sift through some of the fake 5-star reviews, as well as some of the emotional charged 1-star reviews based on one minor issue/incident.

although we were told we would only be charged for the 4 nights spent at Polo Towers.

Filed a report and security confirmed through video footage and card log that maintenance staff went into our room without being authorized to do so.

My last night staying my key card became inactive.

but we have 4 different room numbers on the card's envelopes!!

The first reservation submission worked, it was all the back and forth that followed that was very frustrating meanwhile my credit card was being charged multiple times.

Charge your non owner's who get the free stays the $20, not your 27 year owners.

We were told there was now a charge for parking and housekeeping, I wasn’t informed of those charges during my booking.

We always choose Polo Towers because of the great location and no smell of smoke.

Well located across from the Aria, about a block off the Strip.

The location is a block away from Paris, Vdara, Cosmopolitan, etc.

Location is great a few blocks from Vegas blvd.

Nothing at all good about this hotel other than maybe location

Good location, except right now you have to walk around a huge construction site to get to the strip.

On the strip side where, Hawaiian Village was located they are building a mall, On the front side of the building they are building a new resort and on the backside of the building they are preparing for the F1 races.

It had a reasonable price for a hotel located right along the Las Vegas Blvd where all the action is (malls, stores).

The location is terrific, situated a little off the strip next to the MGM Grand.

The location was good for walking the strip.

A Target grocery store with reasonable prices is located within easy walking distance of the hotel.

but the exchange dates and location worked for us so I proceeded with the exchange.

The location was perfect and it was a short walk to the concert and restaurants.

Really nice room and love proximity to miracle mile shops and Paris Las Vegas casino.

I called the Hilton reservations number on a Sunday and spent 20 minutes on the phone while the helpful representative tried to reach various supervisors.

However, they took immediate payment and a week later I have still not had my money refunded despite numerous emails and (expensive) phone calls.

They will text and call regularly, sometimes 3x a day to ask if you need any amenities such as towels, sheets, toilet paper replenished.

After numerous phone calls informing management that we wanted to leave, we were eventually offered an alternative
‘refurbished’ room…with a proper bed… Much brighter,

Daily housekeeping service was not available and we had to call for clean towels every day.

I had to call my husband who was in the room to get help for me.

Front desk did not answer phones, heat did not work properly.

Now for some reason their pool hours are 9am to 8pm school hours they call it.

Avoid the sales presentation, update, or whatever they want to call the meeting - the new Hilton people are nice,

however, the other staff person never showed to fix the phone, although I called the second time it was never fixed (I had to use the one in the hallway to call housekeeping each time).

I had to get security to call the operator.

It took many phone calls and emails back and forth to simply confirm our reservation.

We try not to answer the phone in the room, and we are polite

They stole  two white gold diamond rings from me.

Why must people be treated so disrespectful and then expect for you to maintain low tone while they pretty much sit up there and call you a liar??

Only down note was no outlets near bed to charge phones.

After two days of calling hotwire, they tried to negotiate a refund,

I will be checking in to Polo Towers tomorrow for a 7 day stay and was just told over the phone that "due to a new policy" my family, who arrives earlier than I do, will not be able to check in without my presence.

Hilton Vacation Club Polo Towers Las Vegas

creditcard

phone

Parking

Free High Speed Internet (WiFi)

Pool

.even after the F1 race construction craziness.

Construction was happening next to the hotel so it was a little noisy

The problem this year was not the fault of the CH, it was the construction  and road noise due to the building of the new Formula 1 raceway and the roads leading to it.

There was construction going on near the Strip so finding it was a bit more difficult than I expected,

Construction in the area closed a small portion of sidewalk on Harmon Ave.

The traffic was horrible due to Formula One construction in the area around the resort and strip.

There is a lot of road construction which is not their fault.

However, there was a lot of noise from the construction road outside that we can barely sleep at night.

However, there is currently a lot of noisy (day and night) road construction in the area, and traffic can get challenging

Much truck traffic right now with all the construction going on in Vegas.

This seems to be an outdated message, as we checked in May 2021 and there has been constant construction happening in the room directly across from ours.

but it is currently under construction so if you don't mind some noise from time to time (M-F 8am-3pm) this is the right place for you.

To top it off our floor was under construction and there was crazy loud construction going on outside beginning early in the morning.

However, we did not experience any of the noise from the construction.

It has parking and no tourist fee .They have a small swimming pool ..(never actually used it) Construction was underway , was of no bother to us at all as we were out every day .

though there was construction going on, it didn't start until 9 am and we were usually up by then.

We experienced some noise from the construction workers renovating the hotel every morning when the dumpsters were emptied, and the monorail across the street was a bit noisy as well.

We didn't hear any noise atall from the construction work.

Never had any issues with the construction.

Signs are posted in the halls promising renovations, and, indeed, there was construction noise.

This hotel is located about 2 blocks off the strip.

Great location, the apartments are well furnished and immaculately clean.

but continues to shine
Good location, great staff, rooms are very roomy, our 2 bedroom unit was very good!

the location was perfect and the service was very helpful and we were very pleased with the pool and spa

A nice location within a few minutes walk of ‘the strip’.

Beautiful property and the location is perfect!

The hotel's amenities, location, and service were commendable.

I am a simple person: The location is great.

The property is located perfectly and walking distance to all the major attractions.

We go here often because of the location, great rooms and services.

Price and super central location spot on.

Bellagio, MGM grand, Paris Las vegas casinos are within 0.5 miles radius from this hotel.

The hotel is in walking distance of the Miracle Mile Mall and the strip in the vicinity of Paris Las Vegas and the Bellagio.

There was no wait for check in and no casino smoke.

not walking through a smoky casino to get to our room--- priceless.

but on arrival there was a musty damp smell.

Also easily accessible , non smoking and no gambeling.

Target with limited food and Walgreens. Vegas is smelly (cigarette smoke and marijuana)

Gross old chair  though at least they changed it when I complained

I also love that there is no casino and filled with smoke.

Also was very bad odor in the hall way one day that smelled like a toxic glue for a few hours and a little bit in the room.

The kitchen is good enough for small meals, just dont try to cook bacon because the smoke alarm will beep.

I love the security measures of the hotel in the entrance and elevators and how there are no casinos and its non smoking.

Stocked kitchenette, no resort fees, no nasty casino to walk through to get to the room.

Our room smelled like rotten eggs (which highly points to a gas leak which was incredibly dangerous for not just us

No bar, restaurant, slots, smokers, or anything.

Staff was accommodating, the room had a full kitchen, and it had no second hand smoke smell like some of the other Vegas hotels.

but you don't have to worry about any stinky cigarette smell.

The Carriage House

construction

smell

Free parking

It is a beautiful property in a great location.

Finally, they try to sell you a time share during check in…don’t fall for the  “welcome package”

Having said that, the location was great,  minutes from the strip, and there is a Starbucks in the lobby.

We have stayed at The Elara multiple time always enjoy the property and location on the strip.

And on top of all of that, we were in the most incredible location.

The four stars: great mid-Strip location, no smoking, no casino (but gamblers have an easy indoor walk to Planet Hollywood).

This is our timeshare location and is great for short trips.

but its location is too remote so we prefer the Elara for its mid-Strip location close to everything.

The Elara offers a 5 star accommodations and great location in the center of Las Vegas.

For staying on the strip this location is absolutely perfect.

Overall, it was good because of the service and location.

Convenient location with everything you need being attached to the Miracle Mall.

Given how hot it was in Vegas - it was nice that the hotel was located or had direct access to a number of shops  and restaurants that make up the miracle mile mall.

The locations is perfect, near all restaurants and casinos.

We had the junior suite on the 52nd floor and had the amazing view of Paris Las Vegas and we were able to view the nightly Bellagio water fountain.

She’s just sitting there on a personal phone call and blurts out “it will be 30 minutes”.

On calling the front desk/ guest services, we were told that construction was happening in the lobby and we could get ear plugs!!

The phone system is about to be “upgraded” in a few hours, so the only way to reach the front desk is in person…in line behind the gazillion people waiting to check in.

The managers kept promising that the points were issued and they refused to call me back.

I do as I always do in a room check out the cleanliness, the whirlpool tub had a ring around it, the body wash was empty and the coach was horrible…upon siting on the couch you sunk straight down it was very uncomfortable.

Knowing how hard it is to trace the source of second-hand smoke, and with it being my last night, I didn't bother to call the front desk

but at least one phone call during our stay to check on us or “schedule” a cleaning  like other resorts on the strip would have sufficed .

I told them to call housekeeping, and they said housekeeping wouldn't answer them.

We had to use the living room plugs for our phones and then some of those were worn as well.

Dust on the lamps, dust on the bathroom mirror, dust on the phones, dust on the coffee machine, dust on the tv remote controls, etc.

We had to call 4 times to tell them we wouldn’t be arriving until midnight because our flight was delayed and only  on the 4th time did we find a person who could actually find out hotel reservation.

but no one has more than 2 bars on cell phone.

It got to the point where I stopped answering calls from Hilton. Lastly, the line at Starbucks in Elara is always 20-30 deep (in the morning for sure.)

but I had to call Hilton when I hadn't received it three days later.

Rather than the local staff offering to do anything about it, they said we’d have to call customer service!

CONS
Disappointed to see many amenities missing in the room and to message or call for every item Including hairdryer and pots/pans for the kitchen.

I had asked for a wake-up call -- which was done by a real person --

Wednesday I again had to call and was frustrated knowing I only had 1.5 days left and still no service.

After complaining to the front desk (where the attendant insisted that the sewage smell was coming from the street outside.

This is a non smoking hotel and you do not have loud music or noises like most casino resorts do.

The janitor’s entire bottle of enzymes was no match for the stench.

The drains stink of sewer gas…52 floors up.

The hot tub(which was the main reason we booked this hotel) was ABSOLUTELY DISGUSTING!!!!!

I guess marijuana smoking is tolerated in the rooms and throughout the hotel as I noticed it in many areas.

Overall---the smoke issue was so minor that I would definitely consider this hotel again for that peace of mind.

When entered, we were surprised at what a dirty nasty room like this was.

I specifically chose Elara because it is non gaming, non smoking.

My mother-in- law had to wear a mask because it was affecting her breathing.

Our room had a raw sewage smell so bad that they had to move us from 2 different room.

When we first walked in, there’s a smell of rotten eggs.

However, The room smelled like rotten eggs or worse.

Happy to get out of the noise and smoke of the casinos.

(I will note, too, that the shower on the 33rd floor did not drain too well. But, there were no sewer smells that another poster mentioned.)

Additionally, we experienced a nasty sewer gas smell in the master bath our entire stay.

Debris and hair started coming out of the Jets.

However, when we arrived we found a huge crane blocking our view from the suite, and daily construction noise and smells from the air-ducts.

It had no musty/mildew smell and to use the dryer function you just push the dryer

Hilton Grand Vacations Club Elara Center Strip Las Vegas

Electric vehicle charging station

Wifi

The location is perfect, about in the middle of the strip just one street off (quieter, much less foot traffic).

The location is amazing right across the street from the mall and easy to get to other locations to do activities.

We loved our stay at MGC - the property is well-maintained and located near the strip.

Anyway, we enjoyed the hotel and the location.

The location is good and close to the strip.

This quiet family holiday residence is located just off of the strip in close proximity to the Planet Hollywood hotel.

but again the treatment i recieved two times asking about the uber pickup location and the blown off attitude by staff really made me feel less then valued as a customer

Location is good also with walking distance to the strip and PH.

This place is conveniently located two blocks off the strip, and I can tell you this place is crowded, hopping, jumping, and swinging.

Hotel security is stellar, and the location just off strip was such that I felt comfortable walking outside by myself in the early hours.

It is a timeshare location, so the rooms are more like condo style with a full kitchen and in unit laundry.

This timeshare resort is well maintained and well located.

Location was perfect for us because it was really close to the strip,

This resort is in a great location next to Hilton and right behind Planet Hollywood.

You are within walking distance of New York New York, MGM, Excalibur, The Bellagio, Caesers Palace, Paris Las Vegas, and Harrahs.

Marriott's Grand Chateau

Free internet

Another logistical aspect to consider is the absence of elevators for accessing higher floors of the various buildings in the resort.

Accommodation buildings do not have a lift

Stayed on the third floor at my preference; no elevators.

The resort does not have elevators, so if stairs are an issue-- especially in temps over 100 degrees F, then request a first floor.

No elevator had to walk up and down stairs.

No elevators, so if you need to be on the ground floor, let them know.

There are no elevators and each building is three stories.

but none of the building had an elevator.

Only complaint I have is no elevator and we were on the 3rd floor.

No elevator, we were on 2nd floor so had noise above and below.

The only negative is the lack of an elevator for all their three-storey buildings.

Keep in mind there are no elevators and 3 floors.

These are fully self-service apartments and if you are not on the first floor unfortunately you do have to drag your suitcase up the stairs as there are no lifts.

there was no offer of help with luggage, as I was on the 3rd floor (no elevators here) and no further anything.

There are 3 floors and no elevators, so if you have trouble with stairs, make sure you request a ground level floor.

There’s no elevator; Room interior looks good except the dryer was not working.

The only downfall there are no elevators and carrying luggage, groceries and stuff to the 2nd and 3rd floors.

And finally, as I said the rooms were not in the same area which caused the seniors with mobility issues in our group to have to go up and down the stairs ('cause they do not have elevators)!!!

My only negative is lack of elevators for schlepping luggage & groceries

Holiday Inn Club Vacations at Desert Club Resort is located in a prime area and offers a unique experience for its guests.

Great location as you are near the strip and they have a restaurant and bar at the resort if you don't feel like going anywhere.

Exchange location is very close to the strip and next property to the Sphere.

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