It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

My room was good and had a fun view of the front of the casino.

Luxor is the best casino in Las Vegas because it is a beautiful pyramid with beautiful architecture and it is connected to Mandalay Bay and Excalibur which provides multiple places to go with Luxor being at the center.

The casino was well maintained and the restaurants we when to were all great especially the pyramid cafe.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

As someone who has asthma this was very important to not have my hotel room smell Smokey like the casino.

I always have a great stay in a 2 bedroom tower suite, clean, quiet and easy to access the other casinos.

The casino in the Luxor is great, and LOTS of bar and restaurant options.

The tram was very convenient to get back and from from the nearby casinos.

It’s a short walk or tram ride to nearby casinos such as Excalbur if you want to venture out without having to engage in traffic in your own vehicle.

The casino has lots of great slots and you do win!

Tram ride to Excalibar, Mandalay was easy as well as walkway to those casinos.

If you’re looking for a completely acceptable room with a fun casino atmosphere Luxor is a perfect fit.

The staff was friendly and the casino area was nice.

Its a really cool atmosphere and casino, so come to visit

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

Worth the price, conveniently located, great dining and entertainment options.

I liked the location and the hotel/casino itself was great.

This property and it's location provided many opportunities for Family activities for all ages!

Location was great as is any hotel on strip.

Great location with the monorail available to get to other hotels.

The Luxor offered me a great price at a convenient location.

Also the room lacked power outlets in convenient locations and the addition of USB charging ports (which is pretty standard in hotels these days) would have helped as well.

The Luxor is located in a prime area of the strip with lots to see between the hotels and businesses in the area.

Positives are the location, check in staff, cleaning staff and general front of house staff, plus it is cheap and access is great (short walk to Allegiant Stadium, tram and deuce bus stops), good Wi-Fi and the air con in room worked well.

The location on the south of the strip was away from the hustle and bustle

Rooms and hotel itself are dated… needs a facelift and there’s no buzz in the hotel…only good thing is location to Allegiant stadium…when compared to most other hotels on the strip, it’s not in the same level

It's located on the strip which was the main draw to stay here.

We really enjoyed this hotel; the location is great and within quick walking distance to a number of handy shops and great restaurants.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

For a slightly further walk you can quite easily make it to the Cosmopoliton, Planet Hollywood, Casino Royale, Flamingo's.

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

location

casino

royale

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

Should have changed a 3rd time due to very noisy toilet.

Bathroom again was fine, withstood four of us,  did look a little tired.

While I saw some prior reviews saying the rooms were dated, I found our room to be nicely decorated, new tile in the bathroom.

When we used the shower, there was water all over the bathroom.

The problem when you stand the shower head is at chest level.

went up and showered in my friends room (long hot day on our motorcycles).

We had an issue flushing the toilet which may have been operator error.

Only problem I would day is the shower curtain is completely pointless and more than likely you will end up with a drenched bathroom floor.

Bathrooms have old shower curtain of which God knows how many people have touched and used it.

We had a great stay at The Mirage blighted only by an unfortunate leak and flood in our room on our last day.

Need higher toilets for disabled people, Ihated to use our bathroom due to how low the toilet was and my weak knees.

What's not so good: Bathrooms in the rooms are below standard for The Strip, and - for the first time - a beggar and another hustler both approached  me while I was on the casino floor.

The 1/2 star off is due to dirty glass restocked in bathroom upon arrival and tv didn’t work.

So much so, when you got in the shower you could see the black come off your feet.

I jumped up, grabbed a tissue, caught it and shoved it in a clear sandwich bag I’d used to hold a charging cord.

Had a mountain of towels in bathroom after days of asking for help.

!, I asked them to at least send me some dry towels and toilet paper up.

Unfortunately in the process I left my silk bathrobe on the back of the bathroom door.

but it close at 7 p.m. the bathroom is not too big.

I had gotten an invite from the casino to attend a slot tournament and upon seeing there was a waiting line to play in the tourney I decided to play some slots.

I received an instant "generic" apology email from Joe Lupo/President Mirage Hotel and Casino.

I cannot say enough about the housekeeping staff and anyone we came into contact with in the casino or restaurants.

Beautiful and probably cleanest hotel and casino I have been to.

We spent a 4 night stay in The Mirage Hotel and Casino, Las Vegas.

Overall, even tho the rooms are a tragedy, service and casino leaves me wanting to come back!

The casino floor looked well maintained and most surprisingly the comped room we were given on the 25th floor appeared to be recently renovated.

What's good: Great pool, nice room that was fairly quiet, good sportsbook, good location, some good dining options, an automated check-in process that worked fairly well, good price, and still a decent casino.

Our casino host, Willie Haddock, takes excellent care of us.

The Casino area is nice, not super big though.

The rooms were great, the casino was great and the restaurant was magnificent!

You can buy alcohol anywhere on the casino floor, I’d rather have a fridge I could use.

Helpful polite staff with a great atmosphere in the Casino.

Pros - great location, beautiful pool, good vibe in the casino, relatively quiet at night.

Also, if you’d like to talk to a casino host, forget it.

The bartenders at the main bar on the casino floor were wonderful!

Biggest issue you can’t use the fridge in the room as it’s weight sensitive so any left overs or beverages can’t go in there without being charged even if you used nothing from the minibar.

They did comp us 2 nights, waived resort fees for 4 nights, and gave us $200 food/beverage credit.

Likewise adding your own drink to fridge would result in a charge.

On day of departure tried to call the front desk  about a charge which was incorrect after 20 minutes gave up and stood in a queue for 15 minutes instead!

So, I just got a food credit for the incident that could have ended very badly and that definitely changed how I see hotel rooms now.

She gave us a $50 food and beverage credit which she certainly did not need to do

even though we had charged nothing to the room nor had any drinks.

This was a big disappointment to my family especially with the "resort fee" charge that guests are required to pay.

Purchased through Expedia, paid additional for $ 25 USD food and beverage credit per person per day seemed like a good deal.

Receptionist had promised a credit due to the inconvenience

No one is willing to help with the most basic things like - can I charge my phone somewhere after check out not to mention how terrible  security made me feel for asking to use the pool after when I didn’t have my key anymore despite showing the invoice.

Now in June we have been charged again for our stay with no explanation and no apologies.

Dec, 11, 2023

Dec, 9, 2023

Dec, 11, 2023

Nov, 15, 2023

Dec, 12, 2023

Dec, 10, 2023

Feb, 9, 2023

Dec, 12, 2022

Oct, 17, 2022

Feb, 17, 2020

Dec, 15, 2023

Dec, 5, 2023

Dec, 15, 2023

Dec, 14, 2023

Dec, 2, 2023

Nov, 27, 2023

Dec, 14, 2023

Nov, 12, 2023

Dec, 3, 2023

Nov, 20, 2023