The bathroom skin facet was about to come out in our hand and the shower had no water pressure and leaked onto the bathroom floor.

The next issue was that the shower had no hot water.

Bad lighting, curtains don’t work, no fans, no hot showers only like warm, smell of smoke, no view in our suite.

Hot water sometimes worked, and other times did not (in the middle of showers).

I didn’t have any shampoo, body wash, conditioner, or hand soap all weekend.

Instead, was "upgraded" to a double queen where the shower drain was clogged with hair.

For the money you spend to stay there, the amenities are not good and EVERYTHING is WAY overpriced.

When we drained the bath the drains bubbled and the smell of sewage wafted around.

but after 2 days the hand soap and shampoo were not filled.

The resort fee appears to cover amenities of little to no value.

There was no soap to shower until 4:30pm the next day after check-in.

Vents need to be cleaned and there was hair on fooor in the bathroom.

When showering all that disgusting human hair and fluids came up to your ankles.

shower tub has weird design where the stopper doesnt stay open and water does not drain.

but run down average rooms with missing art, lacks any personnelization, minimal bath supplies, unattentive staff unless you are paying for something.

but my room had dirty towels that were left behind when I checked in and the tub and sink were both clogged every time used them

Inconsistent water temp in shower, no water pressure, broken sink, poorly placed toilet paper.

This is an older hotel, so everything is not updated in the rooms and bathroom.

It's a beautiful hotel casino and had lots to offer such as music that was free of charge.

Casino area is huge ( they could use more waitstaff for drinks ) waitstaff does take long

Casino didn’t ever pay out for anyone in our group.

but upon being forced to visit other nearby casinos we were able to enjoy ourselves with much smaller minimum requirements.

Easy to get drinks in casino and it was also very clean.

What a place, loved the Casino and the place was buzzing with electricity.

Great resort and casino great location on the strip plenty of stuff to do in and around the casino will stay here from now on.

I had a wonderful time at MGM , very clean room , perfect service in the casino , easy check in and check out .

Would recommend staying at this very popular hotel and casino!

The hotel is in great location with good price and huge casino.

Employees are great everywhere in hotel and casino.

Beautiful Pool, hotel is secured from casino so people can’t wonder around the hotel, just overall great experiences

Great place to stay, very nice hotel and casino with great service and at a good price.

Casino has numerous options for food and entertainment.

Clean, clean, clean throughout the hotel and casino!

MGM grand casino is very good location to explore, and there are so many show available in the same building.

The location is near all the casinos, walkable to new York New York , the food was alright , we ate at Wolfgang puck grill, food was ok, I had margharita pizza as not a lot of vegetarian choices.

but not least - very friendly and helpful staff as well clean and comfortable rooms.

Arrived early, the Bell service was friendly and efficient in taking early arrival luggage for delivery later.

Staff if friendly and always willing to help.

Staff was friendly which made for positive interactions.

Great room and excellent service 
I would definitely stay at MGM GRAND again 
Staff was friendly and helpful and check in process was good and room was available for early check in….

The only nice friendly and helpful people are the VIP lounge.

A nice, inviting place- greeted with fine, friendly service, from beginning to end- room service came in handy, concierge was on the mark to send flowers- and fine ambiance, great shopping as well- got a great watch at Rocks WTH Vanessa!..

Stuff there are so friendly, especially baccarat vip section.

The views are great from the rooms and the location is perfect for the monorail and the NFR shuttle bus.

Other than a great location MGM has no other positive points.

but this was our first time at the Grand and the room which was a suite so double the cost of a standard and no where as nice as the any of the other locations.

Located close (with 30 min walk) of the most popular strip experiences.

Staff is all great and it is conveniently located to Allegiant Stadium and many other hotels nearby.

Located on the strip with easy access to other MGM properties.

The “family” of MGM hotels/casino’s are strategically located along the strip in Las Vegas.

Nice location, close to Target which was great.

great location as you can ride the monorail to and from.

Having the monorail station and being at the south end of the strip is a great location!

A huge hotel and good Good location service just wasn’t up to par.

MGM Grand is in a great location on Las Vegas strip.

Location is not bad and the monorail stop is convenient.

Charged for resort fee no WiFi tv no signal the room is clean

but not the resort fee and I still don’t know what this paid for?

With so many newer places to stay of the strip, by comparison, the MGM seems old, out dated and overpriced.

they charged me resort fee twice and when I asked about it they denied it.

We paid $40 extra because we moved an item from the fridge to place our left over food.

These fees were not discussed at check in.

We paid almost 1000 for two nights. Despite letting the front desk know we were not comped or offered any type of compensation other than "we're really sorry about that."

average to below average room for what you pay.

If your employees display contempt for guests existence then you are at the beginning of the death spiral where only decreasing cost and revenue will keep people booking your hotel.

The cost of food is crazy in Vegas as a whole, and MGM in particular.

Very expensive for a hotel of this age for the first night.

Furniture was dirty (sometimes filthy) with rips, cigarette burns, and permanent grime.

One of the few food courts we enjoyed eating at!

Lots of great restaurants and entertainment.

Food had good option and Top Golf was fun

Our favorite restaurants in the MGM were the TAP Sports Bar (Good food!

We have been to hotels abroad who go out of their way for you on just your birthday (not even a big one) and give you a free meal or bottle of prosseco.

I and my wife absolutely love the MGM love sports betting, MGM garden arena,grand wok noodle bar is a great restaurant 👌 the loser cowboy 🤠  bar has great live music most entertainers traveled from Nashville awesome to see and listen 🎶

I felt safe , the food court as well as restaurants were great.

Lots of great restaurants and I come to Vegas often so I would be more than happy to stay with mgm.

MGM has a lot to offer for entertainment and places to eat.

Inside the resort are a lot of cool bars and restaurants

For a fast food cheese burger it was $19!!

Close to all the action on the Strip and lots of restaurants close by.

Love eating at Emerils and Wolfgang Pucks.

I really like this place i like table games in the staff is really nice they willing to teach u and really respectful, plenty entertainment and food and what I like the most is affordable place  my friends and I have a really good time

Great quality restaurants as well as a food court for convenience.

Perfect really happy with the staff and food choices here.

There is a wide variety of restaurants, gaming and shows available.

Good service, very clean and comfortable rooms, very friendly staff, everything is close many local food options, enough machines to play a very good variety of events My family had a good time We will be back soon

Plenty of great restaurants to choose from, some healthy options for breakfast.

They have a lot of food to choose from that are really tasty.

I recommend you skip the food court and try one of the many restaurant options.

From arrival the bell desk was on it, check in was quick, the room was perfect, and the food choices were unlimited.

In a positive note it’s a good location and good food options.

Plenty of dining options and certainly plenty to do.

Great choices for food and plus Starbucks.

Plenty of dining options and good location on strip.

Plenty of restaurants to choose from with live sports to watch.

The choices for food and entertainment was great.

Friendly staff and numerous food options without having to leave the hotel.

The casino has a variety of games to play and has plenty of restaurants to choose from.

Does not come with microwave, fridge (but you can rent them per stay) or room coffee maker.

Just be aware there is no coffee pot in the room or any fridge that you can use without being charged.

The smell of stagnant water in the pipes in our room was awful

When I got into the room it was 85 degrees and the ac did not work.

Room had a view of a wall and maintenance area.

When I say it took us 10 minutes to walk to our room I am not joking.

The room had no kettle or cups to make a coffee and it had a strange smell.

No coffee maker in the room and the wait for coffee at their Starbucks was 45 minutes every morning.

Rooms are poorly designed and the property is in need of an update.

You could not tell it was old because looks like everything, including rooms & casino.

Casino has smoke smell and difficult for family.

Stayed at MGM Grand the end of November 2023, Would have left a good review if we didn’t get charged a smoking penalty when we don’t even smoke or vape or anything related to that.

Upon entering it smelled like onions and BO.

My room was perfume bombed before my arrival due to marijuana smell and I had to be moved.

MGM  is about par with the Horseshoe Casino , lots of dope smokers on the premises, parking is terrible , the whole place give off the dirty vib experience.

The rooms and furniture are excessively outdated, and there's a noticeable smoke odor despite being designated as non-smoking rooms.

Terrible atmosphere, air quality was horrendous, sewage smell everywhere, poor layout, not enough casual dining options or shopping options, decor is extremely dated and requires at minimum basic upgrades.

outdated room, kitchen smells through the vent.

There’s going to be a spike in cases from here.

And the staff was very professional and personable.

The customer service is nonexistent the staff on the front desk have an attitude and aren’t helpful at all.

I notified the front desk and they moved me to another room.

Check in process went very well, Mei at the check in desk is an absolute angel.

I did inform the reception about this and was told that they would let me know what will be done,

The breathtaking views of the Strip from my room were a highlight, adding an extra touch of magic to my stay.

The strip has many choices, skip MGM and go someplace better.

The new room lost the nice view of the strip and instead faced the airport so we could hear all the airplanes taking off all morning.

There’s obviously better choices on the strip

The hotel is at the end of the strip, so getting to various places mid strip will be quite a hike.

Easy access on the strip to other hotels.

Pro’s
- Hotels location is good- on the strip and having the monorail station in house is a huge bonus.

This resort is average i would say , you have better options on the strip for money.

It's very centrally located on the strip and its easy to get around the strip from here.

If you love not sleeping at night because there are not curtains on the window and the strip lights are blinding, welcome home!

but probably better then most other hotels on the strip

We paid extra for a view of the strip which wasnt much of a view.

MGM has a lazy river and pool areas that is best on the strip.

MGM Grand

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This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

Many bartenders were friendly and welcoming, laughing with us as we danced past them.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Great food, amazing beach, friendly and helpful staff.

The attentive and friendly staff, including Memo, Gardenia, Jose (coffee shop), Abel, Martin, Luis, Concierge Staff, Enrique from WOH, as well as the dedicated Asiana, beach, and pool staff, contribute to a memorable and enjoyable stay.

Everything was great and everyone was so friendly and helpful.

Juan the sommelier is knowledgable and friendly!

This was 2nd year our family of 18-year-olds and over have stayed here for several days in December as early Christmas to us all..14 people
Staff is very friendly and accommodating for our large group 
We will return!

Every single staff member were so friendly and funny.

These friendly faces named, among many others, made our trip unforgettable.

Hyatt was an amazing place to stay 
The staff where great and super friendly 
The food was amazing on my last day I had to have the tomahawk steak and I would say it’s a must have… I would stay there again next time I decide to visit Cancun Mexico

)I was fortunate to meet the new hotel manager Mr. Rojas and found him super friendly and attentive to our needs!

The team are all so friendly and amazing, ready to help with anything.

Cleaning and food staff all professional & friendly.

The staff are very friendly, attentive to detail, and provide exceptional service.

I been to Cancun 7 times in past years and this has been my best vacation ever  we stayed at Cancun Hyatt Zilara and it's been best experience ever the resort is beautiful in side and out the service was outstanding carlos Martinez, Rosy Sanchez and Abel at spice restaurant were at their best Daniela,Javier and Luis at the pool were outstanding the whole personal were very friendly  the food and drinks at all restaurants were top notch I highly recommend Cancun Hyatt Zilara.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

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