but very comfortable, clean and welcoming.

Our room was beautiful,  very clean comfortable,had a lovely strip view.

While they beds were decent and clean the room is just tired.

The Staff was friendly and the facilities were both clean and elegant.

The hotel was very clean and the staff quite pleasant!

The casino was clean and again friendly staff and accommodating.

The place is very clean and has a warm atmosphere.

The room itself was big, clean, and the beds were comfortable.

Our stay was great, hotel was clean and we had the pleasure of being served in the westgate club by Loreal, Kay, and Armyne.

I loved Westgate clean, and open not congested.

very presentable presentation food area
very clean surroundings and very neat
quite area and relaxing area
specifically you've very nice view at 24th floor
stunning over looking view.

Clean rooms, friendly, and helpful staff, and don't forget awesome food.

The rooms are spotless, the restaurants are delicious and you get a welcoming vibe as soon as you enter the main doors.

And importantly they keep up the  place very neat & clean.

Everything is clean, they are very polite, friendly.

Rooms are always clean and service is great..

Now for the good part.

The owner's lounge was a treat -- continental breakfast every morning (coffee was a little weak) and snacks/beverages throughout the day.

I rated 4 stars because the only way to get coffee is to pay Starbucks prices No complimentary coffee in lobby, and no coffee maker in rooms.

If they could put a coffee machine in the rooms that would be awesome! !

Although, I have to say being tapped on the shoulder while drinking coffee and no one being behind me, was also slightly unsettling!

Would have been nice to have coffee machine in the room

Also we could not ever get coffee in the am due to long lines.

Just need more locations, or coffee in the room.

$67 for 3 pancakes and a side of bacon, and 2 eggs with bacon, toast, and 2 coffees; then a $5 tip.

My only complaint was long 
lines to get coffee in the mornings and at the food court later in the day.

The Magic of Music & Comedy, Vegas Gone Country, Harbour Rainstorm, Blondies Sports Bar & Grill, Miracle Mile Shops at Planet Hollywood, Chapelle de l'Amour, Downtown Vegas Chapel, Oh My Godard Galleries, Vegas Weddings, Las Vegas Live, Sin City Club Crawl, The Wedding Chapel of Las Vegas, Desert Passage Shops, Sugar & Ice, Pande N Lily Bar, Ted Baker Outlet, Las Vegas Movie Tours, Planet Hollywood, Nathan Burton Comedy Magic, Hitzville - The Show, V Theater, Planet Hollywood Casino, The Showroom at Planet Hollywood Resort & Casino, V - The Ultimate Variety Show, Zombie Burlesque, Las Vegas Live Comedy Club, Gregory Popovich's Comedy Pet Theater, Desert Sky Day Spa, Zappos Theater, Don Barnhart Comedy Show, Jokesters Comedy Club, Wedding Bell Chapel of Las Vegas, Pegasus Showroom At Alexis Park, Extra Lounge, Tenors of Rock, Crazy Girls, The Scene Pool Deck, XWorld 360, Echoes of the 60's, Supreme Club Tours, Vegas!

One bank of elevators was out of commission so there were lines to get down In the am and lines of 40-50 people to get coffee at the one Starbucks.

Problem #1 getting coffee in the mornings as the Starbucks line is lengthy and there's very few options to just get a cup of coffee without sitting down somewhere.

I called and asked for extra blankets and coffee pods and they brought them right up.

Another odd thing that happened: Went to the Cafe and I had a breakfast sandwich while my husband had pancakes, we also had coffee.

There are NO MICROWAVES OR COFFEE POTS in the room…..they took them out went they signed the contract with Starbucks…..They have a very small casino with floor games and after being there an entire week, I can tell you that Not a one of them pays anything!

Coffee makers are apparently an upgrade, as is room service or a microwave.

If you don't want to wait in line for Starbucks, wander straight past it next to Edge Steakhouse, there is a coffee and food counter open til about 5pm.

Bring instant coffee and just make it with regular hot tap water.

No coffee machine in this hotel either so be prepared to pay $5 minimum for a cup of joe!

No USB charging ports for international appliances like other hotels I’ve been in.

but there were a few small things: the sink was oddly positioned so it was a bit uncomfortable when brushing my teeth and there extension cords were used to power the lamps.

The did have a short extension cord to plug into.

$15 in taxi to Fremont Street and $20 in taxi to North Outlet where there are plenty of shops with great discounts.

The room lighting was terribly dim, and made even worse by lights that don’t work and low wattage  bulbs in all the sockets.

And then there’s Kara, the heart and soul behind High Rocktane’s magic and power.

The only thing keeping it from a 5 was the work on the elevators an the need for outlets in the rooms.

There was also no outlets in that room for charging devices, we literally had to drag the bed from the wall and request a power strip (extension cord) to make room for my partner to be able to charge their cellphone.

Our room was dirty, there were electrical cords and power strips everywhere and the elevators never work?

(case in point, I have never seen a hotel need an electrical power strip to provide plugs for lamps, etc.)

In the room there are 2 outlets to recharged, phone, laptop etc.

We came here for a week, went to the Westgate Travel Club Office where they sell the travel memberships, and suddenly no one has any power to do anything, except for Sasoon, who is conveniently always busy doing a presentation selling more travel memberships.

In my room the first trip there were no plugs in the desk area for me to charge my devices and the room showed its age badly.

The food outlets were all very expensive.

There was a busted outlet which no problem if we just had adults,

(one guy said free phone glass then proceeded to plug my iPhone into some charging Otterbox type creation of their own. Ahhhhhh!!)

They had a girl hanging form a trapeze like device were she could twist & turn so she could refill your glass.

My friend on a “scooter” and I were attending the Consumer Electronics Show in Las Vegas.

Cons: Hotel overbooked rooms and tried to give us a room with less beds then we booked, no in room coffee maker is a MAJOR con!

Although one of the brochures stated that each room had a 'kitchenette', there was no microwave either.

We would definitely stay again and don't forget to bring your coffee maker! !

Only one place to grab a cup and the line gets very long.

Additionally, you need a cup and a microwave, neither of which I had.

but we were disappointed they didn't have a coffee maker or microwave.

No coffee maker; cabinet door didn't shut on safe.

The microwave in the so called "owners" lounge is very slow.

Didn’t know microwaves don’t come in the room.

What we didn't like, in our room there wasn't a microwave or coffee maker (which is crazy to me) Staff said that is with all Las Vegas hotels--My response: even Motel 6 offers a microwave.

I’ll let you decide what the case is here: The room was outdated, there was hair in the tub, shower head was grimy and looked like it was about to fall off, no coffee maker or complimentary water, and windows were dirty.

The staff were great the food was amazing, I would just walk around the hotel and just take it all in.

There are plenty of restaurant and snack options.

And, the food was delicious with generous portions.

An unforgettable weekend; the show, the hotel, the food, Vegas, everything was terrific.

From the reception staff to the Bell Desk, through to the restaurants.

We had finished dinner and were heading back to our room when we passed the lobby bar.

Sids cafe for breakfast the  next day was lovely.

At the restaurant my server was Juana and she was great as well.

Thanks for them, they make me feel like i was important, the food, the wine, the beer, all more than 5 stars, I loved it, I'm looking to come again cuz of them, thanks!

The lounge gave us free breakfast, drinks, snacks and free alcohol at night.

We came on Saturday, September 3, to experience the Saturday/Sunday Brunch.

The hotel has coffee, restaurants, and a casino.

There is a McDonalds within a 10 minute walk.

Angelick /Kelsie / Ron are the most amazing pepole i will ever meet they are so come on down to the owners club and have a blast  the food amazing the have breakfest starts at 7 am and lunch is at 12 and dinner at 5 to 7

The room was pretty good, possibly not 5 star

Was concerned about getting a room since it was still early

I would like too personally thank Sylivia and Jay at Owner Check In for assisting us with our issues with our rooms.

As we were leaving we demanded our room discount.

but they did give me a nice, big room which made up for it.

The room was recently remodeled and I really liked the design style.

the amenities on the resorts are fitness centre, pool, and spa which we did use,, for westgate owners like me, we have a clubhouse( snakcs and hot drinks) and laundry room free to use.

They actually have more types of room options than a typical Strip hotel, from tall the way up to 12K square feet.

Wifi kept cutting out on the room which caused me to use my roaming data.

We stayed three nights in room 2450 and the members room was just down the hall from us with a great view.

Staff are very friendly and accomodating, thank you for your assistance on our breakfast.

The In House Greeters were amazing, so friendly and consistent w/service, Aida, Afaf and Olivia, thank you for the  smiles every day we went to the Lounge .

All the staff were very pleasant and helpful, especially Craig and Lyndia at the Front Desk.

But not only that, she was always attentive to our needs during our stay, helping, guiding, and supporting us.

The ladies were very kind and attentive to our needs.

This employee stood out and showed me the Elvis gift shop and introduced me to Elvis's step brother who was signing autographs that day and I had no idea he was there.

Aida Olivia and Afaf were very welcoming and helpful hosts!

She works at the main gift shop and was kind enough to open the Manilow shop so our daughter could have her own private shopping experience.

The band members are really personable, and kept the music flowing and the audience entertained the whole night!

I would visit the strip store and recommend it to anyone who wants to purchase one of a kind Elvis Merchandise.

Proving to be more than knowledgeable, Mr. WESTGATE proved to be exceptional as a teammember of the Westgate Resort.

thanks to him and to the lovely guy from the elvis store.

Pleasantly surprised by how attentive and friendly the service was.

And I didn't find it to be very safe or accommodating (i.e.

These ladies have been so friendly and helpful to us during our stay.

We definitely love the attention that they give us here in the club

both are highly professional, so friendly, welcoming, helpful, and are tending to the club perfectly.

Later on, well past midnight another band we had heard about from friends took the stage in the club, Zowie Bowie.

Susan and Armynne from the Club were very hospitable and kind!

We have a 4 year old and each time we have been in the club she has been so helpful with accommodating our 4 year old.

Westgate Las Vegas Resort & Casino

coffee

electronics

kitchen

staff

restaurant

room

Room was clean, staff was friendly, food was great, and pool was awesome!

The staff was very nice and the suite on the south tower was clean and roomy.

Our mini suite was perfect, spacious and very clean and quiet.

we had a decent view, and  It’s was clean, the staff were friendly, we also enjoyed hanging out at the pool.

Convenient location, clean, the rooms are not very quiet, we had a screamer next door with the “ energizer battery “ for 3 hours.

We staying in august we really enjoyed our selfs room was nice quiet and clean the hotel was keep clean and food was good don’t have any complaints, oscars steak house was really good I have a New York strip and it was very good really easy to cut and my girlfriend had a burger and she loved it will definitely be back when we go back

I checked out of the nasty smelling hotel the next morning and checked in to my Home away from home in Las Vegas, clean and  large rooms.

I found the room clean and bright, plenty of water(hot) pressure, and since I was on the 15th floor it was a very quick room to the pool on the 5th floor with plenty of pool towels and open lounge chairs.

Nice and clean room we had for the night.

but always clean and more than cover my needs, although a fridge would be nice, really easy to get from your rooms to the casino and parking garage.

Very clean, we are planning our next trip to Vegas and it will be at the Plaza also.

Requested clean room to housekeeping, denied same day clean came next day.

The hotel is nice and clean and our stay was fine.

Our room was wonderful, it was super clean and had a nice view of the pool area.

Very clean casino and the beverage staff came around alot.

Good location next to Fremont street and staff were helpful and friendly.

Otherwise, the staff at this hotel are friendly (albeit not the front desk) , security plentiful, pool great, food good, birthday party went well.

Staff was very friendly and helpful, the room was amazing plenty of room and very spacious and the view was beautiful, definitely going to stay here again.

The dealers were also very welcoming warm and friendly.

Old school way of doing busines, with friendly staff genuinely concerned with your experience while visiting.

Pop up Pizza was spot on, the pool was decent, the Sand Dollar bar staff were really friendly and Oscars Steak House was first rate.

I found out the all the stall was very friendly and went out of the way with a phone number to Bell Transfer for me, everyone from the bell desk, to the bar, to security, everyone had a smile on their face.

Nice view from our room, and staff is always welcoming and friendly.

Always found the staff to be friendly and helpful,  Although I was tip shamed by the pool bar attendant once, to be fair to me I wasn't wearing my glasses and has he had already charged me $33 for 2 x $12 drinks  so I presumed auto gratuity was included.

but staff was nice helpful and friendly so I gave 2 stars.

Staff was super friendly, especially Susan at front desk during check in.

Casino staff are fast with hand pays and super friendly.

Every single employee that I interacted with were very friendly and courteous.

Always have had clean rooms and staff has been very friendly.

The customer service staff was very friendly and helpful.

Housekeeping on my floor were also very friendly.

Great hotel, great facilities, great location and love the history of the hotel.

My go to downtown hotel, great location at the end of Fremont street and right opposite Circa, while not the busiest casino always has a great atmosphere and good gambling odds, including one of the last single 0 roulette tables in Vegas.

It was an amazing stay with an amazing room, staff, location, pool area, food, and more!

Excellent location, clean, affordable, with tons to do.

It's a great location and service has always been good.

Location is its only plus , everything else was forgettable and regrettable.

The Plaza is conveniently located at the end of Fremont Street and a short walk to many other casinos.

Great location for your Fremont experience.

The location is wonderful; right downtown and old school.

If you want to be downtown this is a good location.

All my drives to other locations were 30 min drive within the city.

Can't beat the location if you like Downtown/Freemont Street.

Location is the best, Freemont street is readily accessible

The front desk, housekeeping, and casino staff were all very friendly and we enjoyed the location.

The dealers were very friendly and location to Fremont was perfect.

I called housekeeping and requested these things.

As we were not provided with enough towels, we asked for more.

I asked twice for toilet paper before going to find a housekeeper myself to get some.

but when I got to hotel I asked them about it because they are in all rooms & they adjusted the charge.

Requested eary check-in promised by 12:30.

Called in repair request they supposedly fixed it.

Due to COVID, you have to request housekeeping a day before.

The Wi-Fi wouldn't connect in my room and you had to call to request housekeeping or towels and it took forever!

but only because I responded to an information requested on a social media platform with these same details.

Bad customer service, we’re treated rudely when we requested a late checkout.

She was unable to provide this request without a fee.

I asked for towels; left the room when I returned, they were put on the bed enough for the remainder of my stay.

I would say the only “critique” I have is that one night I called and asked for extra towels and water, it was late and I was trying to get ready for bed and it took them over an hour and a half to get them to me.

As usual I requested a room in the South Tower 1 week prior to my arrival and was told it will be reserved.

I asked for a host and I was introduced to Joseph.

The burger was as hard as a hookers heart & the nuggets were cremated beond rescue so returned them & asked for 2 burgers instead 1 completly plain.

We asked for a nonsmoking room, yet every time we opened the door, we were hit w a strong smoke smell (and afraid we would lose the $100 deposit).

We requested a different room and was told there would be an extra per night charge if we switched.

We asked for a refund as it would be impossible to sleep and were refused.

though is we barley got any sleep at all due to noise.

Air Conditioner in Room 630 was as load and noisy as a Jet Engine ~ down to front desk ~ maintenance comes to swap out AC Unit and technician says he rebuilt the same yesterday for noise ~ replaced unit in wall and just as noisy and it's 11PM ~ front desk again ~ no room change available ~ sleepless night with the noise and lack of cooling ~ NOT EVEN JUNK SLEEP with the annoying AC clicking and cranking load noise & junk twin beds from the 1960's ~  front desk again in morning ~ no.

My bed in my room was awful, I felt like I was sleeping in a bowl.

I was expecting to have trouble sleeping due to noise

but after a long day and some industrial ear plugs…no sweat sleeping soundly.

The five days we were there….we did not sleep.

Would not recommend for anyone looking for a decent sleep.

Try to get a room on the non Fremont side to sleep soundly.

They were so worn out and sunken in the middle that getting any decent sleep was impossible.

It was hard to get to sleep due to being able to hear the music from Fremont.

It was loud all night and we couldn't sleep for the 3 days we were there.

We woke up with our eyes stinging and our room filling with their smoke.

I woke up at 12am with something crawling on me.

Our son slept on the sofa and woke up with hives on his arms.

We literally woke up sore in the mornings from the bed.

If you want a long night sleep, do not get a room that faces Fremont, we like listening to the music so it doesn't bother us.

We don't really use the hotel rooms for anything other than sleeping so I don't have many thoughts on that.

Mike at sports book classic & professional.

I am thinking at the next owners meeting to see if we can get our supervisors to go here for training.

Everyone was super nice, the housekeeper on my floor was a sweetheart!

The girls at the front desk were the ones to recommend it.

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