Clean lot of equipment and lot of help available.

The resort was very clean our rooms very clean and very spacious .

Would recommend the gym, lots of equipment, nice spa smell and very clean.

Our room was good, clean and nice to be in.

Their service was impeccable and it was always done with a smile, I couldn't fault them.

I would whole-heartedly recommend this hotel to anyone, it was clean, beautiful and efficient.

We had room cleaned every other day, it was quite good , we leave tips every time,

We Stayed at the Royalton from the 3 September to 17 September We really enjoyed our stay the room was spotless,had no trouble getting a Sun lounger in the morning spent most of our time at the quieter pool by the Italian restaurant we visited every a la carte restaurant had no trouble getting a table the longest wait was 20minutes for Hunters Steak House, The drinks service around the pool was brilliant by Nayeli ,the beach did have seaweed

Besides the resort is clean, the staff are very handfull and kind.

Drink is good too,  rooms are clean and beds are very comfortable.

The maintenance team at hotel worked hard at keeping the hotel tidy and yes there was work needing done

ROOM
We initially had a room with a view of the mangrove, the room was nice, clean, comfy bed,

Overall excellent attentive gym staff, workout programme, clean equipment and gym premises.

Our room was immaculate, and Remy kept it that way during whole stay.

We were shown to our room which was very clean, modern and spacious.

The cleaners work tirelessly and our room was always spotless.

The resort is clean, the staff is working hard to do so,

The staff was amazing and we stayed in the diamond club area most days the staff was completely helpful and always ready with drinks.

Diamond Club:
I wanted to touch on this as before our holiday it was a little unclear what the differences were from a standard/ diamond club/ hideaway stay.

We just arrived back from the Royalton Rivera Cancun ( Diamond Club) swim up room.

Starting from reception, all through housekeepers, all staff, the kids club and the best nanny- Ariana all exceeded our expectations!

Diamond Club beach: Cesar was our server and once he learnt what you drank, the cup was bottomless!

We pre selected our room, diamond Club and booked block 6 facing ocean, the view was to die for and room was amazing.

It was unorganized as my husband and I sat around for almost two hours while they tried to get us in a room- and we were diamond club.

There was no need to upgrade to diamond club as the staff and resort really looked after is.

It was a terrific deal with 40% off and came with the junior swim up, VIP Diamond Club and a

Stayed in the swim out suite w/diamond club upgrade.

The diamond club
This generally wasn’t an issue

Marcos at the Diamond Club Pool Bar was amazing during our entire stay.

Diamond Club: well worth the money in my opinion.

We visited the Royalton Riviera Cancun Labor Day weekend as Diamond Club and Hideaway members.

Using the Diamond Club services was new for us and the first little bit we didn’t know what to expect,

I would say to opt for diamond club and pay a little bit more it's worth it.

We took the diamond club ocenview king size bed with terrace and jacuzzi room, it was AMAZING.

Royalton excursion to Isla Muajee was fab, Angel and the Marathon staff made trip a pleasure, premium beach club couldn't be faulted, excellent food loads of choice, drinks fab and massage amazing and a fraction of the cost of hotel.

Visited this hotel in September until oct, wow we had an amazing holiday.

Thank you for making our holiday very special!!

I went with my boyfriend for a little vacation before baby ( 3/4 month’s pregnant) 
The resort was absolutely beautiful.

We also loved the gym, very well equipped - I got there 5 days out of 7 during the vacation - that has never happened before on vacation.

This was the best aquafit class Gabby is aswome, she have a lot of energy, and she dance great, she make a go job👍🏼👍🏼👍🏼

We will take all her classes, and enjoy de gym on this vacation, we going to dance zumba tomorrow..

Marco is an amazing trainer and I will be attending every class he is doing whilst I am on holidays.

My mom and I came to this hotel for a vacation, and got very lucky to have Eleazar as our guide when we got there.

Thanks x all the fitness staff ( Carlos, Marco , astrid y gaby x make me this vacations so incredible.

Enjoyed the fitness center, kick boxing class and aqua spinning class during our vacation.

At the start of the holiday it was fairly quiet so we felt we could actually relax and take our time to go to breakfast and then out to the pool and find somewhere to sit.

Can not fault this hotel, yes needed painted and repaired in small areas and they were doing all this in bits when we left, all staff were amazing and friendly from Jose at the DC pool and Alejandro ( i think was his name he went on vacation after 1st week)

Was a good price for 2 weeks and had a great holiday.

Special shout out to Yeni, Gorreti, all the bar staff near the splash pool & vibe team situated there and the best of all for me Pedro who worked in the buffet and then sports bar on an evening he really went above and beyond for us all holiday!!

but it was clearing towards the end of our Holiday,I really Enjoyed the Beach Bar had a great laugh with Uriel and Fermin Brilliant Cocktails they Made really enjoyed a Caribbean Sunrise for Breakfast,you could take your snacks from Nibbles to the beach bar and eat there.would we go back definitely Thank You All At The Royalton Gracias

We are just back from having a lovely holiday at the hotel and meet some lovely people and made friends with them.

The ppl who made it worth it was my family and meeting ppl on vacation.

A holiday is what you make it and we really enjoyed ours .

The trip so far is amazing
All spent in the gym and the team are very helpful and attentive to the family 
Gabby
Astrid
Marco 

We enjoyed all the bars and restaurant we enjoyed the shows and the kids enjoyed the pool parties 
……………………………………………………………………..

Gustavo the absolute best entertainer in the Royalton 
Gives 100% to all of his guest absolutely amazing, very helpful very friendly can not do enough for all guests fantastic personality great with the kids and adults xxx

Our kids absolutely loved the nightlife, the place was hopping - even the parents got into it.

There was so much entertainment for my children,  for my fiance and I.

Also the guys at the swimming pool bar (can't remember the name, the swim up bar next to the kiddy pool) were fantastic!!

The entertainment girls were very friendly

Shows every single night for both kids and adults.

We saw baby sea turtles on the beach near the hotel which was absolutely magical, we had so much fun there and met lots of lovely people so it was a great trip,

my kids were scared, crying and as a mom, I was very powerless because I was feeling the same.

I would recommend this resort to anybody with adults & kids!

the resort staff  Leonardo were doing a great job making sure all baby turtles properly taking care of !

The hotel is massive, with four different sections, kids, main, diamond and hideaway.

And he was such an amazing wedding so we thought let’s bring him our kids !!!

My little boy loved it and learnt to swim under water which he couldn't do before this holiday.

We elected to have most of our food in the well stocked fresh buffet and the personal touch from particular waiter Moisis Morono stood out.My son loved him and could stop talking about him!

Hard worker and brilliant customer service, made us laugh, great personality and great with our son!

Can’t wait to go back with the kids as it is also super kid friendly.

We done the royalton fitness in the pool with Astrid she was great fun.

Done an amazing first time experience doing aqua fitness class with them in the pool felt so refeshed and alive afterwards defo recommended doing fitness classes!

Go straight to his pool bar and he'll guide you to anything and anywhere you need to go!

We often saw him by the pool in the day and he would ask us for any requests we had.

The attention we received while by the pools and seating areas was exceptional!

but in general to rest I highly recommend it, all the staff is very friendly; my waiter was samy escobar at the pool, always attentive and helpful; Thank you all!

The beach was nice except for one day it was very weedy and good luck getting a bed at the pool, they were spoken for at 7am.

Eddie, the bartender by the main pool was amazing
Orlando, in the marche restaurant great
Gabby in the gym was amazing 
Housekeeper for my room was amazing

The only thing that made my stay pleasant was Yeni, Uriel and Guillermo from the bar and pool area.

We ended up staying at the pools only, which was fine,

I paid extra thinking I would get the rooftop plunge pool.

During the day when you can jump in thr pool the heat and hunidity is great.

the swimming pools were very sandy and missing lots of tiles.

The service by the pool was exceptionally.

Amazing resort, had a blast by the pool with the vibe team especially Mahui, Marisol & Goretti!

We wanted to upgrade to diamond club paid 900 dollars for the pleasure only to be roomless for the day and to be told we only have lounge access and nothing else, when trying to talk to reception she did not want to hear it.

This added 5-10% to the cost of our vacation, and this was something we had never experienced at the Paradisus.

We had paid a lot of money for this 'luxury' hotel and were very disappointed by the lack of good service.

I told him I could have paid less money and gotten the swim out for what I paid for this room and the refrigerator was leaking water all over the floor.

For me, Mexico has inherited a tipping culture which I feel is unacceptable in an all inclusive resort, as the staff are incentivised by certain individuals to provide a service we have already paid for and ignore those that are not willing to do so.

Pls avoid  this resort.Since we arrived they said ohh you are all diamond than they said oh no sorry you have to pay an additional $1000.

We did not expect for the little extra we paid how much better the room would be, the jacuzzi was brilliant, the issue I had with this room

We paid nearly £7000 for two weeks here, don’t waste your money we were desperate to come home.

We paid extra money to not be inconvenienced.

Carribbean restaurant gave an evening menu to my wife and a lunchtime one to me, I asked for a glass of house red, was told they had run out yet curiously all of the bottles costing 30 plus dollars were available, hmm.

Shop is expensive
Everything in the shop is quite pricey.

However, at best we should have been provided with at minimum what we paid for.

It’s important to note that during our stays in previous  years, the prices were $500-700 more per person per week.

We paid over $500 for the diamond club upgrade for the

but i truly believe that you should get what you pay for and that holiday descriptions should be accurate.

We paid for the diamond club extra so our check in area was separate.

If I had my time again I would pay to change the hotel in a heartbeat, it’s just not what is promised, by royalton, Tui or it’s 5 star rating.

Message to Royalton management: "Saving money can be an expensive choice"

I spent 8 days with my wife in Dianond Club room with Ocean View.

I tried to upgrade (pay out of pocket)to a different room and they said they couldn't upgrade us.

No air conditioning in any of the restaurants had 14 of the most uncomfortable dining experiences of my life in the understaffed over rated hotel, for a holiday that cost me around £7000 via TUI shocking on every level.

We love the competitions and fun games in the pool.All the facilities at the hotel are fantastic for everyone and the food and drink keeps flowing.

Although the hotel has many specialty restaurants, I almost always go to the buffet, since it has so much varied plantbased food.

The food was exactly what we expected and it was full of flavour and we were not disappointed.

There was a lot of mosquitoes especially at the Italian restaurant area.

Miguel
Derick
Raul
Henry 
Capi Lorena
We’re amazing highly recommend the service was above and beyond ask for them they will make your meal 1000 times better we will be back for sure.

Overall the food was very strong, certainly as good as any all-inclusive we have been to.

We loved the food at Hunter so delicious.

Some people deserve special mention such as Chef Paloma of the sea food restaurant Caribbean.

Delicious food and fun, lively entertainment!

The food was great for me, always so many options.

The food was very good still in many of the restaurants,

Omar stated he would plan something for us the following day at one of the restaurants.

I read some reviews that they instantly smelt an "eggy" smell, I personally did not notice this immediately,

The beach still was full of sea grass and smelly.

The rooms had deteriorated somewhat, paints chipping, moldy.

The balcony overlooking the mangroves was unusable due to the smell and it was buzzing with mosquitoes on a night.

but you build up a sweat and can feel the burn.

Beach/Seaweed - The seaweed smell was horrible the first two days we were there

Beach and sea is covered in smelly brown seaweed.

Personally I think this is the smell of the seaweed.

but same as everywhere else on Riviera Maya, seaweed galore and it does smell when ur rains, we found we got used to this after a day and as we aren’t beach fans it didn’t impact our stay.

Hit by disgusting eggy smell that actually makes you gag.

If you have anyone with mobility issues, don’t go currently, the decking is rotten and unsafe, the pool floors kept cutting childrens feet.

Arrival… As soon as you step foot off the coach the smell hits you from the seaweed, I understand beaches have seaweed at this time of year

There just was SO MUCH seaweed outside the water and inside, you just can't even walk it was FULL FULL so much that even the waves were black and the smell was horrible.

I had to figure out for myself… then my room was facing a forest.. and when u step outside it smells like sewage  DON’T VACATION HERE

butt slap with people who weren't with them.

but the beach it’s awful, stinky and full of seaweeds.

Overall no one is ever seen in the sea as it is dirty due the seaweed and most people stay clear as it can be smelly,

The rooms are damp unclean and very shoddy and broken.

The beach is totally out of use due to the piles of rotting seaweed and rubbish.

Staff here are amazing, they are always happy to help.

They were so warm and welcoming and went above any beyond for us.

They truly enjoy what they do and it shows in their interactions with their guests.

The vibe team facilitated and enhanced the experience for all!

I immediately spoke to the guest concierge who were very nice

Such nice and approachable people definitely do them again

Astro and Marcos are very very knowledgeable and kind.

the staff in royalton are very friendly always have a smile in their faces.

Staff also very friendly & service minded, such as Javier Carranza in the Gourmet Marché buffet restaurant, even remembering what I like to drink after a meal, which is quite good considering the size of the hotel and the amount of people visiting the restaurant.

Gustavo Cesar and Monserrat are very friendly and welcoming!

On checking in a couple were in a heated argument with the check in staff and I did not imagine it would be me doing the same.

Thank you to Ricardo, Miguel and Sergio plus the chef with team Johnny We appreciate you too.

He was extra attentative to ensure my partner had no concerns with regards to her nut allergy.

Thanks to all the staff that made it a great experience! !

Our favourites included:
- Hunters
- Zen 
- Zen Teppanyaki 
- Dorado (Hideaway exclusive restaurant) - made possible by our

My Favorite restaurant was Zen with great service from Erica to the Tapayki chefs I had to dine twice.

Indian and zen (Asian) both nice restaurants,  we didn’t find the Caribbean or Italian restaurants very nice at all 
The service around the restaurants and buffets were pretty poor had to wait long time for drinks which isn’t ideal when no air con!

though were Zen and Taj both delicious food and Fantastic service.

The food was good and it was fairly easy getting in places when there was only 2, we both, unfortunately, got food poisoning, from Zen (we think).

I recommend; steakhouse, zen (tepenyaki+ Japanese cuisine), and Mediterranean.

You will find also specialty restaurants like Zen (Japanese style with a show), Taj (exquisite Indian cuisine - a most try) Grazie (cannot go wrong with Italian cuisine!

The Zen;

My favorite restaurant of them all.

Funnily enough our chef at the hibachi in Zen was the same as one of the times during our last visit.

but had tiny portion sizes and was very rushed to leave, Zen was our families favourite as the food was delicious and an accurate representation of asian cuisine, Hunter had a wide selection of steaks, fish and burgers cooked to taste which we enjoyed very much, Grazie was yummy, and i don't remember the rest lol.

Zen Japanese Cuisine - Need to que at 3pm.to make a booking for the evening.

Thank you 👏

The Zen restaurant also used Gluten Free Soy Sauce for the whole table, when they did their fantastic show dinner, superb quality & fantastic service.

Chef Israel from the Japanese restaurant, Zen.

Italian we thought was pretty tasteless, Agave really poor service on the occasion we went and the food not the best, Zen really nice food and service went twice, Taj had 1 great meal and 1 poor meal (was cold and rushed on the second visit), really enjoyed the Caribbean restaurant

We tried all of the a la carte restaurants and had some excellent meals, in particular we really enjoyed Zen and Taj.

The restaurants were great Zen, Armadillo, Agave, and Hunter had great service and food.

We also visited Zen, Hunters, Agave, and Taj which were all lovely

Food:
Next, throughout our stay, we visited the ala cart restaurants and noticed there was a sharp decline in the quality of the meal options offered - Zen, the teppanyaki just the show was ok

If you go to ZEN, the only way I would go is for the teppanyaki experience.

Royalton Riviera Cancun Resort & Spa

smell

price

cleanliness

club

staff

restaurant

pool

kid friendly

holiday trip

Enjoyed lounging around the pool and at the beach.

The pool and the Tau Beach club were great!

THANK YOUS: Management, please commend the following staff members:
Concierge/Hospitality: Sofia, Ricardo, Iván, Jerry, Veronica
Massage: Xóchtil and Imelda
Breakfast: Jesus x2, Victor x2, Alfredo, Eric, Óscar
Aqua Bar: Ramón, Gerardo
Tau Beach Club: David, Enrique, Benny
Dinner: Chef Ernesto, Eduviges, César, Riocio, Ávalos, Daniel, Chef Hugo

Grounds Crew and Custodial Crew - I wish I could name you,

Particular call out to Beny and Antonio at Tau beach club.

•	Overall, the food was great, especially at Tau Beach Club (lobster tail) and at Aquabar (Shrimp ceviche, guacamole, nachos).

We spent 6 days at Casa Velas to celebrate our honeymoon, and we enjoyed every minute at the resort and Tau Beach Club!

It was a great fun-filled day of beach fun.

We had wonderful days by the pool and we took the shuttle for an afternoon at the Tau Beach Club.

We held our ceremony and reception at the Tau Beach Club and could not have asked for a more picturesque setting.

The food, service, beach club,
and amenities were the best I’ve
ever experienced at a resort.

The restaurant on the beach had fantastic views as well as great food.

The food and beverage quality is very good for an all inclusive resort, both at the main hotel restaurant and at the associated private beach club.

We were also drawn to the fact that the resort focused more on quality food than quantity and that we still had full access to the beach by their private beach club, Tau.

Several trips were made to Tau Beach Club.

We took the opportunity during our 10 day stay to enjoy Tau, their private beach club, complete with a warm infinity pool.

Dinner that night at the beach club wonderful!

From our Bell Boy, Armando to our waiter Daniel at Emiliano’s, Ricardo at the front desk, Benny at Tau Beach Club and every single staff member in between, the service is top notch and genuine.

No towel games as guest are often shopping, golfing or visiting Tau Beach Club for the day.

Tau beach club has a different menu now and we found it to be more restrictive than in the past… missed the mango tango shrimp, curry, spring rolls and other favourites

The resort was beautiful, clean, and the whole staff was the friendliest at any resort, we have stayed.

All shared spaces were neat and thoughtfully arranged.

The food, the service and the accommodations were impeccable.

The Casa Velas and Tau staff takes care of the ceremony and reception set up, and their incredible staff provides impeccable service and bartending.

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