Annaliza who helped us check in gave us free drinks and free desserts.

I’ll be coming back because of Austin and Marjorie who made my check in experience seamless!

Oh and Alex got us in our room quickly at check in!!

I am actually still currently checked in and have been at the hotel for 40 days now.

but when I arrived, my room was being cleaned, so I couldn't go straight in.

I was able to check in very early and with zero push back.

The staff is awesome and the hotel is excellent - see the note left in our room when we checked in the second time.

from the moment i checked in Darlene was so helpful and efficient with a special request and acknowledging my Bonvoy membership 
later the next day Matie at the front desk was super friendly and helpful with questions and additional help with Parking
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Check-in was smooth and staff was professional.

He excellently served us, checked up on our needs .

Answered quickly and checked in on us twice during our 2 day stay.

We checked in late and everyone was so nice and courteous.

Our room was clean and tidy when we arrived and well stocked bathroom.

I was given a gift box and bar vouchers upon arrival as I’m a Marriott Bonvoy member.

Lovely staff - shout out to Darlen (I think w/out an e) who checked us in.

Great service from the moment I arrived with my girlfriends.

He wanted to make sure everything was good and checked on us constantly he brought our our bags and made us feel like a million dollars thanks austin

I have to give a shout out to Youseff who checked me in  what a class act, super professional and welcoming even with all the craziness going on.

Upon arrival, was greeted by Alex at the front desk - instantly felt like a VIP. Amazing!

I am on the 15th floor and they have a nice concierge lounge.

We had access to concierge lounge which served appetizers and drinks in the evening.

All the concierge lounge is very nice and always makes for a low stress visit.

In the Concierge Lounge they now have a happy hour from 5-8 which is great,

Regina, part of the Renaissance Concierge Lounge staff, is an excellent and bright light on the morning breakfast scene!

I love going to the concierge lounge and Regina remembers me, every time.

The ladies in the Concierge Lounge were also very nice and accommodating.

And the staff in the concierge lounge is great.

If you're a Marriott member the concierge lounge is quite nice.

She takes such a personal interest in the guests using the conveniences of the concierge lounge and conscientiously makes sure food and beverage are replenished.

Concierge Lounge
We have platinum premiere status, so we had free access to the lounge.

Concierge lounge served a decent breakfast.

The lounge is well worth it
If you are considering access to the concierge lounge I highly recommend it.

The saving grace of our visit, and the ONLY reason that our overall rating is as high as it is for this stay, has been the truly amazing service provided by Regina and Emma in the Concierge Lounge.

There is a nice concierge lounge if you have status.

Concierge lounge is located on the 15th floor.

I do love the concierge lounge, the late night pool dips and the absence of the gambling zombies hovering over slot machines.

Concierge Lounge was nice with standard hot and cold breakfast offerings.

- Regina, breakfast concierge lounge attendant, - Regina is always smiling & working furiously to clear/clean tables & restock!

Location was great and within a 7 minute walk of the convention center if you are in town for a convention.

Highly recommend for convention goers and anyone who wants to be walking distance to strip

Service was great everyday despite a busy Convention weekend!!

My stay at the Renaissance Las Vegas Hotel for the convention was great.

Took us 1 min from the lobby to the convention entrance.

If you are attending a convention at the Las Vegas Convention Center, I highly recommend staying at the Renaissance!

although refurbished very nicely, it is so convenient for the Monorail to go to places or if you have a need at the Convention Ctr.

Location is close to the convention center and the strip.

It's right next door to the convention center.

Otherwise, all of the Marriotts by the convention center are great

Located right next to the conventions center.

Very convenient to the monorail and convention center as well.

The rooms are also clean and not showing wear an tear for a location next to the convention center.

Staying here will save you time if you are here for a convention.

It's just across the street from the LV Convention Center.

Conveniently located next to the Vegas convention center and steps away from the monorail that can take you to the heart of the Las Vegas strip.

Perfect if you're attending a convention and just as good if you are just visiting Las Vegas.

Its a great hotel overall with a good location (close to convention center, off stripe so less traffic).

You can't get any closer to the convention center and have a property with the amenities that the Renaissance has.

They give your packages to the attached UPS store, which then tries to charge to receive them.

Book through the hotel website to avoid fees not charged by third parties.

Stayed on points and was charged "resort fees".

The additional "destination" charge is not reimbursable for government travel.

When you check I the hotel refuses to recognise this benefit/ commitment and charges you the additional night  (con- men).

but drop an f-bomb on the poor soul tasked with delivering that news to guest and demanded a refund of $600 for the amount I was overcharged and referred to the manager, whom he repeatedly blamed for the outrageous trade show pricing in the first place.

Adding insult to injury, this Renaissance charges you $17 per day for parking.

Jon Carlo gave me a phone Charge the other night when I was panic about charging my phone.

The room was not inexpensive and then on top of that you get the $17/night charge for parking and a $30/day fee for WHAT?

The only down side is that I have a pet peeve and that is paying resort fees and parking fees and the Renaissance charges for both.

but with each charge they charged my credit card.

Given basic internet would normally be included, and I may or may not want the beer and dessert, it seemed to be a somewhat questionable extra charge.

The first morning, each of us were charged $9.00 each for coffee (I believe the correct price was supposed to be $4.00).

Of course, we then get charged $20 for 1 hr 20 minutes - the managers assurance was worthless.

but was far from good after I took a deeper look into my charges.

It charges $15 for parking, and adds a $30 destination charge for sundry items like one way metro passes, a whisky & desert you may not want.

but for the money charged, I don't see why they can't provide a couple of each.

The prices and room charges are deceiving, they charge a "destination" fee of $29.

I was also supposed to receive a $35 parking credit according to the timeshare company

I love that it’s a short walk to the Las Vegas convention Center, no smoking, no casino, and fantastic, attentive staff, The rooms are clean and comfortable and the restaurant and bar and great.

It is the closest hotel to the Las Vegas Convention Center.

but right next door from the Las Vegas Convention Center and the monorail.

I’ve attended meetings at the Las Vegas Convention Center before

I stayed here with my family this past weekend for a tournament at the Las Vegas convention center which is right next to the hotel.

The hotel is centrally located right at the Las Vegas Convention Center and monorail station, and very close to The Strip.

It’s just steps from the Las Vegas Convention Center (LVCC) and easily walkable.

Firstly, this hotel is a great location for conferences, especially if you're going to be around the south hall of the las vegas convention center.

Nice Hotel, and most importantly near the Las Vegas Convention Center so you do not need to take an taxi or Uber.

Stayed at the hotel for 4 days while attending a conference in town
Excellent location - steps away from the Las Vegas convention center (LVCC), 15–20 minutes away from the airport.

This is a great location if you need to be at the Las Vegas Convention Center and the proximity of the hotel to the Monorail station makes it a decent choice for Sands and the Las Vegas Strip if you don't want to stay on the strip.

The hotel is right next to the monorail station and Las Vegas convention center, the staff is very friendly and customer service-oriented, and the rooms are modern with great views.

The hotel is next door to the Las Vegas convention center which makes it very convenient if you going to the centre.

The next day emailed the front desk manager and gotten a call back advising me that the item was not in the lost and found inventory.

After waiting over 20 mins, my wife gets a txt I sent because she said the cell phone wasn’t ringing in the room.

I asked the individual taking the call to cancel the reservation, they did not respond and hung up.

I could hear the television and the phone conversation of the person next door to me in the bedroom.

Text and phone call ahead of stay to coordinate any needs.

I am tired of COVID excuses for limited service, please restore full service to call yourself full service.

A while later, we received a phone call in the room saying “a robot is outside of your door delivering the items!” What a cute delivery guy!

The beginning of the trip was horrible we then needed a place to check in immediately they not only booked it quickly over the phone discounted us as well on short notice. .

but still haven't gotten around to calling the hotel to fix it.

On booking via phone we requested 1. three rooms on the same floor, 2. late checkout so that our daughter could get ready at the hotel with us for her wedding the following afternoon, and 3. an upgrade if possible as we are platinum.

Of course I complained and was told the hotel manager was going to call and I'm still waiting for that call.

When I arrived the elite line had non elite foreigners who could not understand the clerk and no other clerk whether busy or not would call me over for assistance.

I overheard guys in rooms on either side of me conducting phone calls this morning at 7 AM.

Finally, while the resort fee is annoying, the monorail passes are great for getting to the strip without having to call a car.

I was now told that no insurance person would call us because there was no forced entry into the room.

I did call and asked to be moved .. they said there were no rooms ..

We had to call the front desk multiple times on the neighbors bumping rap music at 2:30am.

We were given access to the club lounge while we waited

I spent some time in the club lounge where Sherrie greeted me.

but not least the 2 attendants in the Club room were so nice, helpful, friendly, welcoming. .

The best part of this property is Regina at the club level.

We received the upgrade to access to the club lounge which was opened between 5 pm to 7 pm.

Enjoyed our stay, particularly due to Regina in the club lounge - shows that one person can make a huge difference in your stay, She was fantastic and made the stay so much better.

The club lounge is back open and provides a great breakfast and snacks.

The ladies up in the club lounge are very friendly and helpful for breakfast and evening snacks and cocktails.

She even upgraded me to the club level access since I am a Gold Elite member.

The afternoon hors d'oeuvres that were served in the club lounge was okay (nothing special).

As a Marriott Platinum Elite, one benefit I look for (and a reason for choosing this property) is access to the club lounge.

The service at the club lounge was exceptional.

The young woman working at the restaurant (petite, dark hair pulled back) hustled and provided great service despite having quite a few tables, and the ladies in the Club were very attentive.

Other than that we enjoyed the pool, the restaurant and the club lounge used for Platinum Elite members.

The club lounge (top) floor happy hour snacks and the breakfast served was above average in quality and [the lounge] staff is very pleasant and eager to assist.

Excellent service, fast response by all employees, good breakfast variety in the Club Lounge with healthy options for the happy hour (crudités, hummus, olive tapenade, cold cuts, cubed cheese, grapes, one hot hors d'oeuvre, then dessert later).

Our last day, we we able to enjoy the complimentary breakfast in the Club Lounge.

We had access to the Club Lounge for breakfast where I enjoyed steel-cut oatmeal, fresh fruit, and a great cup of coffee.

Renaissance Las Vegas Hotel

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From check-in to check-out, we found staff like Jimmy were efficient and eager to help!

He escorted me to the owner’s check in and ensured we were in the cue.

Writing this review cause he went above and beyond to help us early check in cause we really needed it.

Buster the bear came out when we were checking out of the hotel and he came in dancing!

She checked on us daily, brought extra blankets and pillows.

Once we arrived (party of 5/booked 3 rooms ).

They took several people before us and we checked in before them

Our personal concierge Billy was great upon arrival,

From Mike at valet who is so helpful and calm to Nayumi who checked us in when we needed a last minute room, to Marquis (read name tag quickly so I hope i got that right) who helped me find what I was looking for, to Stephanie in the diamond lounge, who took amazing care of us the next morning to get us into our rooms,

When she checked on us it was only to bring us our bill.

We arrived and soon realized the tickets we purchased were for the night before.

From the time I checked in and all throughout my stay, the staff has been amazing.

Many thanks to her for helping me take care of my 89 year old aunt and making sure we got to our seats and checked up on us at the end of the show.

As soon as we arrived outside the hotel we was greeted with smiles and a warm atmosphere, the checking lady was superb and made it such a breeze considering our long journey.

After checking in, we took a trip to the Westgate Lounge to unwind from our long drive.

but we had to call them on multiple occasions to fix multiple issues. From cable not working, to hot water not working, to bathroom doors not closing, to maintenance knocking on the door at 7:50 am (Vegas?)

2 days with no housekeeping service, hvac sounds like a blast furnace, bathroom sink stopper missing and bathroom sink backs up, shower does not drain properly, at least one elevator of four out of service for 27 floors, curtains do not close properly, when asked, they are short staffed.

Thus we had one small bar of soap and an inadequate number of towels.

The bathroom can be a little more upgraded.

I was told they could not see bottom of the pool (sun block lotion, kids peeing in the pool , etc) the gal at the pool scolded us saying come earlier

The room I was initially placed in, 1420's sink was leaking.

but the sink had a large crack and drapes were hanging down .

If you want to take a shower it will be a cold one.

But wasn’t flush to the wall leaving gaps between each staple so blackout curtains was worthless.

Our room (3-100) had issues with water pressure in the bathroom sink that was annoying

The bathroom sink has cracks, the bed is not comfortable and the electrical outlets are outdated.

We are Westgate Owners and one of our rooms didn't have a bathroom door!

Downsides: Check in was slow, shower drained slow, and adjacent room (not from our group) was smoking weed and it often smelled in our room.

We called and three hours later maintenance came and is currently running the water in the shower, I guess to make the hot water work.

One of my teammates also had their shower head completely fall off into the shower almost knocking them unconscious.

There were some room that look really bad dirty and old like a motel and no toilet paper and with only like sofa bed, But i got helped and I ended up staying in a room smaller

The carpet in the room is fraying and coming up from the floor, felt dirty to walk on, AC unit wouldnt stay running at night, Wifi would not work throughout the day, shower curtains held together by safety pins, toilet paper so rough and cheap it was like a gas station bathroom.

Was supposed to credit us because it turned into 25.00 each night.

Signed up for a casino loyalty card that gave us $3 off a buffet that was closed.

First she told me that I was not getting my voucher and that she credit my account mind you I won this stay in a radio contestant did not have an account so when I tried to explain to her the situation she did not let me get a word out and told my that not my problem.

butler and attach photos is to prevent anyone else getting charged $500 for damaging it!

The topper was they charged us an erroneous charge which I tried to speak to someone about

Westgate Resorts charged our Discover card $100 in error and also charged us $2.72 in error.

While moving our luggage from one room to the next, my 14 year old daughter left behind a couple items of clothing  and her wallet containing $44.00 and a visa gift card, she earned from babysitting.

I had accidentally been charged by one of the other employees.

I use the term NEED because one of them admitted to me that they get credit for every couple they get.

They then put an additional $300 charge on his credit card and numerous emails saying our reservation was cancelled, which we just ignored.

Box office ticket gal was very nice - not super sharp as she did make a mistake on one of our transactions purchasing tickets for the wrong night -

When Barry Manillow is on your bucket list and the Concierge at your hotel charges you for front row

but it was right next door to the underwear shop they have like famous underwear and socks, they had things price for the wrong price and then when I asked the cashier why did he overcharged me he stated that there price guns only goes up .99 so they have to just put everything at .99 which is closest to the next whole dollar.

West gate charges $45 resort fees every day.

The only negative thing I have to say is that we weren’t pleased with some derogatory remarks one of the Three Card Poker dealers (Steve) made to my wife and I while I was gambling, that put a damper on our day,

Was quoted $78.00 total extra charge for Resort Fees for 2 nights.

I was only in Vegas for a few days and Amy Davis who is in charge of the hotels social media managed to arrange an unofficial Elvis Tour for myself!

If you do stay here check your confirmation and charges DAILY as the charges will be wrong EVERY.

But they charged very high price because CES conference.

The Elevator by our room was not working and the wi fi didn’t work well.

Salesman hawking products each time we walked to the elevator.

The only problem we really encountered was the lifts.

Which was important due to some things mentioned later
* Quite possibly the fastest elevators in Vegas.

Stay above the 15th floor and find the elevators that skip the lower floors.

I happen to be in a four wheel scooter, having a very hard time, and she was gracious enough to hold the door and help me through and then she guided me to my elevator, because I was quite lost.

The room was at the end of a long hall, far from the elevators.

Elevators were a challenge my first morning because it seemed one was out of order so I took the stairs.

Which is annoying when only a few elevators are working and have to wait in a long line to go up  to your room, then wait another 30 min to try to get back down.

It is in dire need of a face lift to my way of thinking.

The elevator doors are filthy like someone died in there.Our room smells like smoke and alchohol .One the pillows have blood stain .

I will say the wait for the elevators was a bit harsh.

The “scenic” elevator didn’t take the room key and that’s the only way to get into it.

The only downfall, if there was one, was the elevators seemed to take a long time during peak periods.

One day we used the stairs after waiting 20 minutes with no elevator.

From the moment we stepped into the hotel, we were barraged by them and not just once. From the check-in desk to the hotel elevators, they approach you with questions and they don't seem to understand the words "no thank you!"

First, it is a large conference and event hotel so if you are unlucky enough to overlap with more than 1000 people checking in/out in a day, the experience will be miserable--LONG lines (30+ minutes) for check in, an elevator, coffee (no coffeemakers or microwaves in rooms), and baggage storage.

Loved seeing High Rocktane at the International Bar right near the entrance - lots of energy and enjoyed the variety of music!

Nevena is a heavenly vocalist, what a welcome treat at the Westgate (home of Elvis’ Vegas residency)): I had a lot of fun listening to her music.

Nevena Dadd was awesome with the live music at the bar, the casino is fun with cool vibes, the rooms are nice and we had a fantastic company event here.

Aug, 27, 2023

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