I am an owner and the customer service received all the way around was wonderful, we did have a couple of small issues prior to check-in

You first see her beautiful, sweet, and sincere smile when you walk to the check-in.

Check in was a breeze and all staff I found were great.

Thank you for one of the best check in experiences I’ve had!

The staff was great and let us check in a little early.

Lyndia checked us in and she was friendly, accommodating, and down to earth!

but our first time to Westgate and check in was a pleasure!!!

The Thursday we arrived, we were blown away by the band that was playing by the entrance.

Upon arrival we were greeted by very friendly staff.

We were greeted as we arrived with courtesy.

We checked in and was to meet by a concierge who never showed up.

They let us check in at noon for a $25 fee which was well worth it.

Immediately upon arrival we were greeted by Mr. Westgate who was extremely welcoming and helpful in guiding our explorations.

She was extremely knowledgeable throughout the entire process and flawlessly executed the process of checking us in.

She made the check in experience very simple and pleasurable.

from check in to check out, the staff were friendly and very professional.

From the moment we arrived we were treated very well by all the staff.

Well what can I say from checking in to checking out a great stay.

The owner's lounge was a treat -- continental breakfast every morning (coffee was a little weak) and snacks/beverages throughout the day.

I rated 4 stars because the only way to get coffee is to pay Starbucks prices No complimentary coffee in lobby, and no coffee maker in rooms.

If they could put a coffee machine in the rooms that would be awesome! !

Although, I have to say being tapped on the shoulder while drinking coffee and no one being behind me, was also slightly unsettling!

Would have been nice to have coffee machine in the room

Also we could not ever get coffee in the am due to long lines.

Just need more locations, or coffee in the room.

$67 for 3 pancakes and a side of bacon, and 2 eggs with bacon, toast, and 2 coffees; then a $5 tip.

My only complaint was long 
lines to get coffee in the mornings and at the food court later in the day.

The Magic of Music & Comedy, Vegas Gone Country, Harbour Rainstorm, Blondies Sports Bar & Grill, Miracle Mile Shops at Planet Hollywood, Chapelle de l'Amour, Downtown Vegas Chapel, Oh My Godard Galleries, Vegas Weddings, Las Vegas Live, Sin City Club Crawl, The Wedding Chapel of Las Vegas, Desert Passage Shops, Sugar & Ice, Pande N Lily Bar, Ted Baker Outlet, Las Vegas Movie Tours, Planet Hollywood, Nathan Burton Comedy Magic, Hitzville - The Show, V Theater, Planet Hollywood Casino, The Showroom at Planet Hollywood Resort & Casino, V - The Ultimate Variety Show, Zombie Burlesque, Las Vegas Live Comedy Club, Gregory Popovich's Comedy Pet Theater, Desert Sky Day Spa, Zappos Theater, Don Barnhart Comedy Show, Jokesters Comedy Club, Wedding Bell Chapel of Las Vegas, Pegasus Showroom At Alexis Park, Extra Lounge, Tenors of Rock, Crazy Girls, The Scene Pool Deck, XWorld 360, Echoes of the 60's, Supreme Club Tours, Vegas!

One bank of elevators was out of commission so there were lines to get down In the am and lines of 40-50 people to get coffee at the one Starbucks.

Problem #1 getting coffee in the mornings as the Starbucks line is lengthy and there's very few options to just get a cup of coffee without sitting down somewhere.

I called and asked for extra blankets and coffee pods and they brought them right up.

Another odd thing that happened: Went to the Cafe and I had a breakfast sandwich while my husband had pancakes, we also had coffee.

There are NO MICROWAVES OR COFFEE POTS in the room…..they took them out went they signed the contract with Starbucks…..They have a very small casino with floor games and after being there an entire week, I can tell you that Not a one of them pays anything!

Coffee makers are apparently an upgrade, as is room service or a microwave.

If you don't want to wait in line for Starbucks, wander straight past it next to Edge Steakhouse, there is a coffee and food counter open til about 5pm.

Bring instant coffee and just make it with regular hot tap water.

No coffee machine in this hotel either so be prepared to pay $5 minimum for a cup of joe!

No USB charging ports for international appliances like other hotels I’ve been in.

but there were a few small things: the sink was oddly positioned so it was a bit uncomfortable when brushing my teeth and there extension cords were used to power the lamps.

The did have a short extension cord to plug into.

$15 in taxi to Fremont Street and $20 in taxi to North Outlet where there are plenty of shops with great discounts.

The room lighting was terribly dim, and made even worse by lights that don’t work and low wattage  bulbs in all the sockets.

And then there’s Kara, the heart and soul behind High Rocktane’s magic and power.

The only thing keeping it from a 5 was the work on the elevators an the need for outlets in the rooms.

There was also no outlets in that room for charging devices, we literally had to drag the bed from the wall and request a power strip (extension cord) to make room for my partner to be able to charge their cellphone.

Our room was dirty, there were electrical cords and power strips everywhere and the elevators never work?

(case in point, I have never seen a hotel need an electrical power strip to provide plugs for lamps, etc.)

In the room there are 2 outlets to recharged, phone, laptop etc.

We came here for a week, went to the Westgate Travel Club Office where they sell the travel memberships, and suddenly no one has any power to do anything, except for Sasoon, who is conveniently always busy doing a presentation selling more travel memberships.

In my room the first trip there were no plugs in the desk area for me to charge my devices and the room showed its age badly.

The food outlets were all very expensive.

There was a busted outlet which no problem if we just had adults,

(one guy said free phone glass then proceeded to plug my iPhone into some charging Otterbox type creation of their own. Ahhhhhh!!)

They had a girl hanging form a trapeze like device were she could twist & turn so she could refill your glass.

My friend on a “scooter” and I were attending the Consumer Electronics Show in Las Vegas.

Cons: Hotel overbooked rooms and tried to give us a room with less beds then we booked, no in room coffee maker is a MAJOR con!

Although one of the brochures stated that each room had a 'kitchenette', there was no microwave either.

We would definitely stay again and don't forget to bring your coffee maker! !

Only one place to grab a cup and the line gets very long.

Additionally, you need a cup and a microwave, neither of which I had.

but we were disappointed they didn't have a coffee maker or microwave.

No coffee maker; cabinet door didn't shut on safe.

The microwave in the so called "owners" lounge is very slow.

Didn’t know microwaves don’t come in the room.

What we didn't like, in our room there wasn't a microwave or coffee maker (which is crazy to me) Staff said that is with all Las Vegas hotels--My response: even Motel 6 offers a microwave.

I’ll let you decide what the case is here: The room was outdated, there was hair in the tub, shower head was grimy and looked like it was about to fall off, no coffee maker or complimentary water, and windows were dirty.

The staff were great the food was amazing, I would just walk around the hotel and just take it all in.

There are plenty of restaurant and snack options.

And, the food was delicious with generous portions.

An unforgettable weekend; the show, the hotel, the food, Vegas, everything was terrific.

From the reception staff to the Bell Desk, through to the restaurants.

We had finished dinner and were heading back to our room when we passed the lobby bar.

Sids cafe for breakfast the  next day was lovely.

At the restaurant my server was Juana and she was great as well.

Thanks for them, they make me feel like i was important, the food, the wine, the beer, all more than 5 stars, I loved it, I'm looking to come again cuz of them, thanks!

The lounge gave us free breakfast, drinks, snacks and free alcohol at night.

We came on Saturday, September 3, to experience the Saturday/Sunday Brunch.

The hotel has coffee, restaurants, and a casino.

There is a McDonalds within a 10 minute walk.

Angelick /Kelsie / Ron are the most amazing pepole i will ever meet they are so come on down to the owners club and have a blast  the food amazing the have breakfest starts at 7 am and lunch is at 12 and dinner at 5 to 7

very presentable presentation food area
very clean surroundings and very neat
quite area and relaxing area
specifically you've very nice view at 24th floor
stunning over looking view.

Clean rooms, friendly, and helpful staff, and don't forget awesome food.

The room was pretty good, possibly not 5 star

Was concerned about getting a room since it was still early

I would like too personally thank Sylivia and Jay at Owner Check In for assisting us with our issues with our rooms.

As we were leaving we demanded our room discount.

Our room was beautiful,  very clean comfortable,had a lovely strip view.

but they did give me a nice, big room which made up for it.

The room was recently remodeled and I really liked the design style.

the amenities on the resorts are fitness centre, pool, and spa which we did use,, for westgate owners like me, we have a clubhouse( snakcs and hot drinks) and laundry room free to use.

They actually have more types of room options than a typical Strip hotel, from tall the way up to 12K square feet.

Wifi kept cutting out on the room which caused me to use my roaming data.

We stayed three nights in room 2450 and the members room was just down the hall from us with a great view.

Staff are very friendly and accomodating, thank you for your assistance on our breakfast.

The In House Greeters were amazing, so friendly and consistent w/service, Aida, Afaf and Olivia, thank you for the  smiles every day we went to the Lounge .

All the staff were very pleasant and helpful, especially Craig and Lyndia at the Front Desk.

But not only that, she was always attentive to our needs during our stay, helping, guiding, and supporting us.

The ladies were very kind and attentive to our needs.

This employee stood out and showed me the Elvis gift shop and introduced me to Elvis's step brother who was signing autographs that day and I had no idea he was there.

Aida Olivia and Afaf were very welcoming and helpful hosts!

She works at the main gift shop and was kind enough to open the Manilow shop so our daughter could have her own private shopping experience.

The band members are really personable, and kept the music flowing and the audience entertained the whole night!

I would visit the strip store and recommend it to anyone who wants to purchase one of a kind Elvis Merchandise.

Proving to be more than knowledgeable, Mr. WESTGATE proved to be exceptional as a teammember of the Westgate Resort.

thanks to him and to the lovely guy from the elvis store.

Pleasantly surprised by how attentive and friendly the service was.

And I didn't find it to be very safe or accommodating (i.e.

These ladies have been so friendly and helpful to us during our stay.

We definitely love the attention that they give us here in the club

both are highly professional, so friendly, welcoming, helpful, and are tending to the club perfectly.

Later on, well past midnight another band we had heard about from friends took the stage in the club, Zowie Bowie.

Susan and Armynne from the Club were very hospitable and kind!

We have a 4 year old and each time we have been in the club she has been so helpful with accommodating our 4 year old.

Westgate Las Vegas Resort & Casino

coffee

electronics

kitchen

staff

restaurant

room

Regardless, it was still very comfortable and (as we always do) inspected for bed bugs upon check-in, and fortunately didn't find any.

Our group headed to our rooms and when I arrived at my room the room key was not working.

This is a nice property and I was given an upgraded room well in advance of check in.

Chris who checked me in was not having a very good day.

When we checked in , we were give a room on the 12th floor, I asked the young man who was checking us that we have a quite room.

I checked into the Conrad last night, and will check into the LXR Crockford tomorrow and will a separate review for that.

I didn’t want the hassle so I checked out on time

No chance of getting upgraded.

There was no line-up at check-in, so that was great, we requested for a higher floor unit, we got 9th floor, that was first :( 

the hotel room is spacious, we paid for a one bedroom king suite.

Once we arrived, they moved our room to totally different locations.

Rooms are clean
But when we checked in the receptionist asked us have you been here before .

I produced the printed restaurant list he gave me on check in and showed the restaurant was listed.

Check-in took ages (priority line moved even slower).

Front staff weren’t that friendly on arrival and only mention this as it was quiet - I’m usually more forgiving if it’s busy.

We came here to celebrate my wife’s 50th Birthday and even mentioned that to the front desk during check-in,

Check in didn’t take long, and the waits for the elevators were speedy.

The app upgraded my room and when I chose to check in at the desk a little early, they upgraded me to a strip view.

In the morning I checked if a suite was available and agent Soto advised yes there was

Excellent Hotel and Great staff experience during check-in We got there at 8am and they check us in right away at no time.

Great atmosphere 
Self check in was cool,

It's more than obvious that the investment went mainly into the exterior, the fine art, the lobby (at least at the Crockfords), and  the ridiculous Birkin bag that Kylie Jenner once had (who cares?).

Hotel was decorated nicely, room was very clean,

2/10 overall experience, 13.8% tax rate, hotel was beautiful and interior decoration, spa/gym were amazing!

I liked it, it was fun times with friends and room was clean and pool had lots of chairs and umbrellas and fun vibe!

- entire resort is well lit and shiny — wonderful sound system and design all around
- mini fridge next to the mini bar

Average:
- views.

The concert venue was Intimate and state of the art.

Carefully designed and the room is spacious than other hotel rooms.

but tastefully decorated and still had that new hotel sheen.

Colorful elephants are placed throughout the property and the floral decorations are priceless.

The Hotel is Lovely and the ambiance is Amazing.

We had a great view of the strip, the room was decorated beautifully (live succulents in the bathroom?!

The attached casino is bright and cheerful and well ventilated.

That being said, the room was awesome - large and bright with great towels and a comfy bed.

Pros :

New so it feels nice 
Big Rooms 
Light and bright 
View of the strip (if you choose that side)
Great restaurant options a lot of asian choices which I personally love 

Cons: 
A little far from the action if you want to be in the thick of the strip.

For us the bright spot was the pool; all I can say is wow.

but the ambiance was not, the lights are too bright and the music is more for a spa than fine chinese dining.

We waited in line maybe 5min and then was told “No…we can’t help you… you must fall in line over there at the front desk.” The room key doesn’t work all the time especially at the elevator and that can be frustrating.

but, we did need to eventually get key cards in order to navigate he elevator.

I will say that many negative reviews originated from issues about locating ride share, elevators and issues with the advanced technology the hotel uses.

The elevators do not always work, sometimes you push a key an a nothing happens
3. no coffee machine in the room
4.

but the elevators did not work and the staff was uniformed on the location of the breakfast credit costing me $150 .

On the 3rd day, when we got back to the hotel, the elevators were down, so it was chaotic, elevators were down from 8pm and we got back at 10:30, so one would think they have a plan,

Elevator problems: Key required to activate elevator and was incredibly frustrating.

One of our friends got trapped in the service elevator room.

Cons: 
- room keys and elevators were finicky (annoying when your hands are full and you can’t operate the elevator)
- body wash in the shower was empty on arrival and was not refilled during the one cleaning over our stay
- ordering delivery/room service incurred a $8.50 fee for EACH RESTAURANT (no ability to combine different restaurants which would be way more efficient)
- while the pools looked nice, we found them boring!

We said no
Ok we got the keys no explanation 
We asked her to add my name to to the room since my friend booked it 
- she didn’t tell us which elevator to use 
- the hotel only accept credit card
- she did not add my name to the room 

I think receptionist should explain to the guest about the hotel ,

For those complaining about the missing coffee pot, there are literally 2 places steps from the elevator to grab a cup for $4.

The elevator key is difficult for everyone, you can miss your floor fiddling with it.

Another issue is that the elevators were constantly breaking down.

Awkward when there are a lot of guests in the lift

Shower is huge

We never had an issue with the elevators or our key cards that some people have mentioned.

Beware: key cards are extremely finicky for operating the elevators to stop on your floor - virtually every time we were in it we are everyone else had a horrible time trying to get them to work, and at reception there was always a line of people requesting new keys!

Obviously, the 2 hotels share the same resort, so other than the Crockford's significantly nicer lobby, private gaming area, separate elevators and the Crockfords-only pool (which is small

The elevators for our floor worked 98% of the time,

I can se many ways to get in touch with hotel guests: Call them on their cellphone, call them due the rooms telephone, leave a message, so it blinks red, send them an email, put a note on the door, put a note in the room after cleaning and go and knock on the door in the morning.

Our room EVERY STAY had not been cleaned  (since check-in).

My area's of issue were with being in the Hilton family they did not know any of the normal amenities and housekeeping was very light and when we requested another refresh we never got it.

Our room has not been cleaned in 2 days (since check-in).

But considering the poorly made cleaning before our stay and the way I was treated in the reception when I pointed this out, the rating will definitely not exceed 3 stars.

but I was told there was and that they were not cleaned this morning and to return to the front desk after I return to the hotel.

Range of issues, starting from Rude Front Desk Staff, worse housekeeping, no telephone housekeeping support and to top it all a very basic minimalistic room….

They did not managed to do housekeeping once

We called housekeeping twice for extra towels and a blanket and they were there within 20 minutes.

I callwd housekeeping for a sewing kit, it was an aitomayed system that said to wrote down my complaint number wich was like 893,234 and obviously i nwver gpt a vall back or the sewing kit.

Including the housekeeping entrance doors, which you will have the enjoyment of hearing them slam every 15 minutes.

Within the last 24 hours I had to call up front desk at least 4 times since my room had again not be cleaned yet.

Janitorial was seen cleaning everything constantly!

Housekeeping - I am still furious about this.

One day we get housekeeping and towels, the next day we dont.

We had no soap when we got to our room and housekeeping did not replace it our entire stay.

Not only that the very next morning we had the housekeeper unlock our door and enter our room completely unannounced no knocking or saying who they are at 9 am turning on all the lights then rushing out saying sorry as my wife and I were sleeping in bed.

Waited an hour for housekeeping to come only to have them bring the same kind instead of the more firm alternative that they promised.

So it was kind of strange to hear all the competing playlists.

This was the start on a terrible ‘communication’ with Conrad.

No acknowledgement upon check in of my service.

Only negatives, the buffet isn't the greatest for the price, kind of small, need cheaper gaming minimum tables, nothing under $15 for black jack or roulette, few $5 to $10  would attract more gamblers.

Disappointed experience dealing front desk and a manager named Eric.

I strong encourage folks to READ the hotel's website which explains how taxis are in the front, ride share in the rear.

I went down immediately to reception and I was advised that we could not move to a high floor for another few days.

When I checked in there were issues with the card, I used which required me to use another card, these were issues that were on the staff side.

The second day, we got a chair and ask if they can open up the umbrella and the pool guy said “those with Grey  cover is not operational” I’m thinking this is crazy!

but we followed hotel staff trying to figure out which service elevators to use, after about 10-15 minutes, me and my son finally got on an elevator through some back access corridor, there were people in the elevator for different floors, so when we get to our level, the staff just let us out without directions . .

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