The service was fabulous at the pool, drinks arrived without even having to ask for more.

At check-in we were  immediately offered waters, shown some of the grounds and guided to our rooms, our bags were waiting at our room.

The airport on arrival was a madhouse … recommend you bypass all the “Velas” welcome stops and just take a taxi to the hotel.

The dining room was lovely, the wait staff quickly learned our taste and were prepared before we even arrived.

She was diligent in talking with vendors and making sure the setup process was checked, checked again and then 10 more times to assure there were no issues on our big day.

We arrived as strangers and were embraced as family.

This we witnessed can be disruptive to the calm nature of this venue with the arrival of day visitors wanting to get value of their day pass… In the past it has been an exclusive Casa Velas experience…

We enjoyed our master suite plus in the tropical garden area.

Upon arrival, we were welcomed warmly and the check in was very quick and they escorted us to our room within 5 minutes.

When we arrived we had some misunderstanding about the room and David took care of it right away.

We were warmly greeted on arrival like family and some staff even remembered our names from our previous visit two years ago before Covid.

We arrived to fresh flowers and a bottle of champagne with a note thanking us for returning.

Casa Velas is a luxury all inclusive resort and we felt the calm and relaxing vibe upon arrival!

From Management to Concierge and service staff we were pampered from the moment we arrived.

We were welcomed by Veronica, a very friendly receptionist who made the check-in and checkout process smooth.

From the moment we arrived on the property we were treated like royalty.

but has assumed a different role, though he did greet us upon arrival.

My husband & I chose Casa Velas celebrating our 50th anniversary, and upon arrival, we knew it was a wise decision!

I visited Casa Velas the first week of August and immediately fell in love with the resort the second I arrived.

I gave plenty of time as I have emailed about a month before our arrival and was told they will take care of it only to be completely ignored.

Enjoyed lounging around the pool and at the beach.

The pool and the Tau Beach club were great!

THANK YOUS: Management, please commend the following staff members:
Concierge/Hospitality: Sofia, Ricardo, Iván, Jerry, Veronica
Massage: Xóchtil and Imelda
Breakfast: Jesus x2, Victor x2, Alfredo, Eric, Óscar
Aqua Bar: Ramón, Gerardo
Tau Beach Club: David, Enrique, Benny
Dinner: Chef Ernesto, Eduviges, César, Riocio, Ávalos, Daniel, Chef Hugo

Grounds Crew and Custodial Crew - I wish I could name you,

Particular call out to Beny and Antonio at Tau beach club.

•	Overall, the food was great, especially at Tau Beach Club (lobster tail) and at Aquabar (Shrimp ceviche, guacamole, nachos).

We spent 6 days at Casa Velas to celebrate our honeymoon, and we enjoyed every minute at the resort and Tau Beach Club!

It was a great fun-filled day of beach fun.

We had wonderful days by the pool and we took the shuttle for an afternoon at the Tau Beach Club.

We held our ceremony and reception at the Tau Beach Club and could not have asked for a more picturesque setting.

The food, service, beach club,
and amenities were the best I’ve
ever experienced at a resort.

The restaurant on the beach had fantastic views as well as great food.

The food and beverage quality is very good for an all inclusive resort, both at the main hotel restaurant and at the associated private beach club.

We were also drawn to the fact that the resort focused more on quality food than quantity and that we still had full access to the beach by their private beach club, Tau.

Several trips were made to Tau Beach Club.

We took the opportunity during our 10 day stay to enjoy Tau, their private beach club, complete with a warm infinity pool.

Dinner that night at the beach club wonderful!

From our Bell Boy, Armando to our waiter Daniel at Emiliano’s, Ricardo at the front desk, Benny at Tau Beach Club and every single staff member in between, the service is top notch and genuine.

No towel games as guest are often shopping, golfing or visiting Tau Beach Club for the day.

Tau beach club has a different menu now and we found it to be more restrictive than in the past… missed the mango tango shrimp, curry, spring rolls and other favourites

Tau Beach club was a wonderful beach oasis!

Down at the pool club, David the manager was funny and attentive.

We spent a day at Tau Beach Club, also known as Casa Velas Beach Club.

I don’t want to leave anyone out so I’ll say they bent over backwards to get us anything we asked for and helped with tee times for golf courses.

Our room was right off the golf course with such an amazing view.

Iguanas, an Armadillo on the golf course, a very persistent woodpecker, who pecked away at a light on a post, a green gecko who lost his tail, a very large lost Crab and Koi and turtles.

We asked to see different types of rooms, and have already booked a pool/golf course view for our next stay.

The rooms are spacious and clean, bar fridge is stocked and if you book a Plus room, you will be have a great view of the golf course.

We chose a Grand Class Plus suite with a plunge pool which was a corner suite overlooking the golf course - very clean and well appointed with a very large sitting area around our own pool.

but we didn't even thought about it cause you get everything you need and want in this beautiful type of hacienda next to the golf course.

My husband played golf twice at the course there he enjoyed it very much rated it a 7 out of 10,

Easy access to Marina golf and walk to Marina area.

Our room was very comfortable with a beautiful view on the golf course.

The breath-taking resort property surrounded by palm trees offers golf, spa services and is strategically located away from downtown.

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The Tau Beach Club  is a 4  minute shuttle ride from Casa Velas, or a ten minute walk across the golf course.

but in an exclusive area surrounded by a golf course and gardens, very quiet and peaceful.

but you have access via 5 mins shared shuttle at their sister location and the golf course location is beautiful and relaxing.

This hotel seats on a quiet golf course with a beautiful pool area with a swim up bar.

Absolutely beautiful property on a golf course with a turtle pond and coi fish pond… Close to airport easy access to town and nightlife.

My husband and son played golf, loosing a few balls to water hazards they stayed clear of due to crocodile sitings.

The setting is gorgeous, quiet area right beside holes 9 and 10 of Marina Vallarta Golf Club.

The food is great and the pool is beautiful.

We have reviewed this hotel many times so you can refer to my other reviews about food, rooms, etc.

The day before Ramón had his day off, he specially prepared an off menu cocktail for me, so I could still have it in his absence.

The food, the service and the accommodations were impeccable.

The staff, service, food and favorites were fabulous.

We ate at a restaurant in Velas (nothing spectacular).

All inclusive option opens opportunities to be lazy and have drinks and food as needed.

The romantic dinner on the beach was delicious and there was a fantastic sunset to follow.

This resort is about the food and drinks.

Every meal was excellent in presentation and taste.

My last night at dinner they sent me off with a beautiful going away message on my dessert plated and it was very special and I shedded a few tears.

You’ll also select your menu with one of Casa Velas’s incredible chefs.

Food is tremendous and the grounds are beautiful.

Casa Velas grounds are beautifully maintained and the staff is the absolute essence of courteous, attentive service.

The resort was beautiful, clean, and the whole staff was the friendliest at any resort, we have stayed.

The staff is first class, thinking of every detail along the way.

Also, you could chat with the staff on your likes and they would change up any dish to your liking.

All of the staff was amazing and very attentive to your needs, they treat you like you were one of their family members.

They call you by name and greet you with a smile wherever you go.

The highlight here is that the kitchen staff (particularly Chef Ernesto) and waitstaff went above and beyond.

We have the best time in casa velas Puerto Vallarta, staff is so friendly and kind, we love everything, good wash amazing delicious, we go back for sure next year.

The staff get to know you and what you like.

Super friendly, helpful and really go out of their way to assist you with anything you need.

Lovely landscaping (exquisite water lilies), friendly and most helpful staff.

The staff were all excellent and Armando was a continuing help, including on the way back to the airport.

The wait staff at Emiliano were all great,

Such welcoming delightful staff and surroundings.

I would only return for the staff and the property

but were so impressed with how accommodating, helpful, and warm the Casa Velas staff are.

He also had a massage at the spa and said that was great.

Yolanda and Emelda at the spa gave us the best couple massage ever.

We went to the spa for massages and I have never been so relaxed!

We really want to give a shout-out full of gratitude to the following members of staff, who made this such a delightful experience: Alex and Alondra at the front desk, Isaac and Jose at the restaurant, Norberto and Armando who drove the shuttles, Rosa at the gate, and Adriana and Yolanda who were with us at the spa and gave us the best massages we’ve had in ages.

We highly recommend indulging w/ a massage from the spa.

It’s not the facilities, the food the drinks the Spa, the TAU beach club,

In the spa, we had really wonderful treatments by Adriana and Yolanda—they are top-notch at massages and reflexology.

but relax , the spa is a must to experience.

Finally, if you have the chance to go to the spa, Adriana gives the most amazing massage, and Yamil goes out of his way to make your experience special.

A massage at the Spa is a must with excellent staff and facilities.

but eating across from the ocean in the evening, hearing the surf breaking is pretty cool
Great massages as well in the spa, for after hours.

There are elements of this property that are exceptional: the rooms, the pool, the grounds and the spa/fitness facility.

The food was excellent, the spa was a real treat, the service was really over the top, the rooms were very nice and the three golf courses were a good challenge!

All the staff at the spa wonderful massages.

We went to the Spa a couple times, they were all very professional, Rebecca, Elizabeth and Bernese took care of us.

We also used the spa for a couples treatment and were dazzled by the amenities and staff.

So, if you like personal touches, gourmet food, going to the spa, wonderful love music, relaxing.

Casa Velas

arrival

club

staff

restaurant

beach

the-spa

golf

They are extremely professional and attentive from the moment you check in to the second you check out; their service is nothing like I’ve ever experienced.

On checking in a couple were in a heated argument with the check in staff and I did not imagine it would be me doing the same.

Once checked in, we were introduced to our

We just arrived back from the Royalton Rivera Cancun ( Diamond Club) swim up room.

She was always checking in to make sure you were good.

Guest services checked on us and offered assistance.

butlers Roberto and Omar couldnt do enough for us, checked on us daily, arranged our weekly bottle spirit and daily wine and booked our meals for each week (we stayed for 2 weeks) and our hydrotherapy.

In the past, because we are a member, when we checked in, the paperwork are ready, we are given the room selection and all the coupons and services available for us.

Nobody gave my guests their books during check in and we found out days into the trip about the coupons which can be used for massages, tours, the shops, etc.

before arriving at the resort I had emailed guest services regarding my sons disability and they went out of the way to accommodate us as a family.

We arrived and check in was quick & smooth.

Myself and my new wife arrived 28th of August.

Before our first visit we went and checked we were allowed to go there and received a warm welcome from the team.

Check in: checked in using the diamond club lounge, took 20 mins and was so straight forward.

I had lunch there on my arrival, and boy, it was suffocating in the afternoon.

however our Butler Georges was easy to connect with, he checked on us numerous times throughout the day and tries his best to ensure his guests are happy and enjoying themselves.

We booked the hotel in April after extensive searching online and double checking Trip Advisor for reviews on numerous hotels, we chose the Royalton due to it having the most positive reviews.

I was sick from the day after we arrived.

Zuriel was absolutely amazing from the day we arrived!

I arrived at 12pm, which I know is to early for check in.

The staff was amazing and we stayed in the diamond club area most days the staff was completely helpful and always ready with drinks.

Diamond Club:
I wanted to touch on this as before our holiday it was a little unclear what the differences were from a standard/ diamond club/ hideaway stay.

Starting from reception, all through housekeepers, all staff, the kids club and the best nanny- Ariana all exceeded our expectations!

Diamond Club beach: Cesar was our server and once he learnt what you drank, the cup was bottomless!

We pre selected our room, diamond Club and booked block 6 facing ocean, the view was to die for and room was amazing.

It was unorganized as my husband and I sat around for almost two hours while they tried to get us in a room- and we were diamond club.

There was no need to upgrade to diamond club as the staff and resort really looked after is.

It was a terrific deal with 40% off and came with the junior swim up, VIP Diamond Club and a

Stayed in the swim out suite w/diamond club upgrade.

The diamond club
This generally wasn’t an issue

Marcos at the Diamond Club Pool Bar was amazing during our entire stay.

Diamond Club: well worth the money in my opinion.

We visited the Royalton Riviera Cancun Labor Day weekend as Diamond Club and Hideaway members.

Using the Diamond Club services was new for us and the first little bit we didn’t know what to expect,

I would say to opt for diamond club and pay a little bit more it's worth it.

We took the diamond club ocenview king size bed with terrace and jacuzzi room, it was AMAZING.

Royalton excursion to Isla Muajee was fab, Angel and the Marathon staff made trip a pleasure, premium beach club couldn't be faulted, excellent food loads of choice, drinks fab and massage amazing and a fraction of the cost of hotel.

Visited this hotel in September until oct, wow we had an amazing holiday.

Thank you for making our holiday very special!!

I went with my boyfriend for a little vacation before baby ( 3/4 month’s pregnant) 
The resort was absolutely beautiful.

We also loved the gym, very well equipped - I got there 5 days out of 7 during the vacation - that has never happened before on vacation.

This was the best aquafit class Gabby is aswome, she have a lot of energy, and she dance great, she make a go job👍🏼👍🏼👍🏼

We will take all her classes, and enjoy de gym on this vacation, we going to dance zumba tomorrow..

Marco is an amazing trainer and I will be attending every class he is doing whilst I am on holidays.

My mom and I came to this hotel for a vacation, and got very lucky to have Eleazar as our guide when we got there.

Thanks x all the fitness staff ( Carlos, Marco , astrid y gaby x make me this vacations so incredible.

Enjoyed the fitness center, kick boxing class and aqua spinning class during our vacation.

At the start of the holiday it was fairly quiet so we felt we could actually relax and take our time to go to breakfast and then out to the pool and find somewhere to sit.

Can not fault this hotel, yes needed painted and repaired in small areas and they were doing all this in bits when we left, all staff were amazing and friendly from Jose at the DC pool and Alejandro ( i think was his name he went on vacation after 1st week)

Was a good price for 2 weeks and had a great holiday.

Special shout out to Yeni, Gorreti, all the bar staff near the splash pool & vibe team situated there and the best of all for me Pedro who worked in the buffet and then sports bar on an evening he really went above and beyond for us all holiday!!

but it was clearing towards the end of our Holiday,I really Enjoyed the Beach Bar had a great laugh with Uriel and Fermin Brilliant Cocktails they Made really enjoyed a Caribbean Sunrise for Breakfast,you could take your snacks from Nibbles to the beach bar and eat there.would we go back definitely Thank You All At The Royalton Gracias

We are just back from having a lovely holiday at the hotel and meet some lovely people and made friends with them.

The ppl who made it worth it was my family and meeting ppl on vacation.

A holiday is what you make it and we really enjoyed ours .

The trip so far is amazing
All spent in the gym and the team are very helpful and attentive to the family 
Gabby
Astrid
Marco 

We enjoyed all the bars and restaurant we enjoyed the shows and the kids enjoyed the pool parties 
……………………………………………………………………..

Gustavo the absolute best entertainer in the Royalton 
Gives 100% to all of his guest absolutely amazing, very helpful very friendly can not do enough for all guests fantastic personality great with the kids and adults xxx

Our kids absolutely loved the nightlife, the place was hopping - even the parents got into it.

There was so much entertainment for my children,  for my fiance and I.

Also the guys at the swimming pool bar (can't remember the name, the swim up bar next to the kiddy pool) were fantastic!!

The entertainment girls were very friendly

Shows every single night for both kids and adults.

We saw baby sea turtles on the beach near the hotel which was absolutely magical, we had so much fun there and met lots of lovely people so it was a great trip,

my kids were scared, crying and as a mom, I was very powerless because I was feeling the same.

I would recommend this resort to anybody with adults & kids!

the resort staff  Leonardo were doing a great job making sure all baby turtles properly taking care of !

The hotel is massive, with four different sections, kids, main, diamond and hideaway.

And he was such an amazing wedding so we thought let’s bring him our kids !!!

My little boy loved it and learnt to swim under water which he couldn't do before this holiday.

We elected to have most of our food in the well stocked fresh buffet and the personal touch from particular waiter Moisis Morono stood out.My son loved him and could stop talking about him!

Hard worker and brilliant customer service, made us laugh, great personality and great with our son!

Can’t wait to go back with the kids as it is also super kid friendly.

We done the royalton fitness in the pool with Astrid she was great fun.

Done an amazing first time experience doing aqua fitness class with them in the pool felt so refeshed and alive afterwards defo recommended doing fitness classes!

Go straight to his pool bar and he'll guide you to anything and anywhere you need to go!

We often saw him by the pool in the day and he would ask us for any requests we had.

The attention we received while by the pools and seating areas was exceptional!

but in general to rest I highly recommend it, all the staff is very friendly; my waiter was samy escobar at the pool, always attentive and helpful; Thank you all!

The beach was nice except for one day it was very weedy and good luck getting a bed at the pool, they were spoken for at 7am.

Eddie, the bartender by the main pool was amazing
Orlando, in the marche restaurant great
Gabby in the gym was amazing 
Housekeeper for my room was amazing

The only thing that made my stay pleasant was Yeni, Uriel and Guillermo from the bar and pool area.

We ended up staying at the pools only, which was fine,

I paid extra thinking I would get the rooftop plunge pool.

During the day when you can jump in thr pool the heat and hunidity is great.

the swimming pools were very sandy and missing lots of tiles.

The service by the pool was exceptionally.

Amazing resort, had a blast by the pool with the vibe team especially Mahui, Marisol & Goretti!

We wanted to upgrade to diamond club paid 900 dollars for the pleasure only to be roomless for the day and to be told we only have lounge access and nothing else, when trying to talk to reception she did not want to hear it.

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