The smell of cleaner in the hallways and in the room was suffocating.

The room was a bit chilly, because there is no heating, just an A/C for cooling in the room.

It was an unusually warm stretch for October in Las Palmas as well and the air conditioning barely worked and we couldn’t keep the patio door open at night for the ocean breeze because of the cigarette smoke coming in. Sad.

cons-  room smelt of smoke, think it was coming in from next door through the air conditioning, also didn't use the balcony for the same reason, smokers next door.

There was air conditioning in the room, which was needed as it reached about 37c according to the temperature gauge on the promenade.

Old, unpredictable air con (at least in my room, 134).

And when the wind blew, it made a terrible noise, because the wind came in.

but again very much adult orientated , unfortunately the kids weren't fans of pumpkin pie or stuffed avocado.

We couldn't get the air conditioning to work.

The downside for us was the disappointing bedroom - dated furniture, uncomfortable mattress past its sell by date, and a noisy and erratic air con.

but dont expect to swim in the pool on the roof as it was freezing my only negative comment

but a broken air conditioner and a broken safety box.

Our aircon thermostat was broken and it took two requests at reception before it was fixed.

If you left the balcony door open at night the traffic noise kept you awake and if you closed it it was too hot so the noise from the air con kept you awake.

Our only quibble was the fact that due to inclement weather, it was rather cold and the heating didn't seem to function.

The air conditioning was efficiently working in the background without the usual annoying racket, and double doors certainly kept the sound out.

With no sunshine the room was cold and the balcony useless.

great weather great hotel with free spa and beach sunbeds and umbrellas and not a football shirt or sky Tv to be found blend In with the locals.

Great position on the sea front with loads of activities both in and around the city and beach area, with the added benefit of the lava reef and free sunbeds at the front of the hotel.

The seafront beach has barely any sand on it and the weather is completely different from the south.

The Hotel is well located for easy access to the beach and the city.

The room is only small, very dated with a small balcony over looking the beach, nice views.

Very friendly staff , suite on first floor impressive,   location fantastic  ,spa perfect for the cloudy mornings, then beach or rooftop pool.Breakfast buffet very good.

I had a small balcony with a semi-obstructed  view towards the beach.

Amazing location right on the beach with access to a wondeful prom and private sunbeds and parasols just for this hotel.

Location is nice directly at Canteras beach (Playa de Las Canteras), and views from room #541 were stunning,

It’s location on the Paseo De Las Canteras is terrific, stepping right out onto the beach and bagging a free hotel sunbed and brolly is just fabulous.

I would go back if looking for a city beach hotel in a great touristic location in Las Palmas.

This is the most beautifully situated hotel directly by the beach and ocean.

4)  Location - perfect, right across from the beach over the promenade.

Right on La Cantana beach with a terrific sunset view.

The hotel reserved some couches on the beach for residents.

There is also a section on the beach reserved for the hotel guests.

Look for the Jamon restaurant  at the end of beach for best restaurant.

In 20 minutes I received an envelope under the door!!!!

A note was placed under our door on Tuesday, granting an interview at 11am on the Wednesday, one day before we were due to return home.

Our room had barely any natural light, one door in the corner leading to the balcony and no windows.

And also do take note of the comments regarding being locked out on the balcony if you shut the door behind you.

Not too noisy despite being a busy road as double doors to minimise external noise.

Fridge in the room and cans of cold beer available from the Spar next door for 40p, what more could you want?

In addition I’m in an adjoining room which means you can hear everything from the room next door.

Just a hint on the A/C make sure the glass balcony doors are properly closed otherwise the A/C will not start up.

The door is designed to be opened only from the inside, so this terrifying situation could happen to anyone.

..just pop do not disturb on the door before you go to bed.

The patio doors had double/double glazing and couldn't hear traffic or noise at night.

You can’t sit on your own balcony because of the uninvited smell of smoke and you also have to keep your patio door closed onto the balcony for the same reason.

We had to sleep with the door 10 cm open to get rid of the noise.But still quite noisy.

I could open the doors of the small balcony only for short time, the air was much polluted, the smell of the diesel exhaust and petrol lingering after it in the room!

Inside, we had a door to separate the bathroom and main door so we didn’t hear anything and had no disturbances.

however slept like a log with the double glazing,blackout curtains,carpeted corridors and double doors in the room.

but on the fourth floor we did not hear any noise with both 
The balcony door and sliding doors closed .

Receptionist was quite arrogant and unfriendly
Hotel guest experience was poor (no pool towels provided, we had to request them and pick them up at our rooms, fresh towels only for surcharge).

Old rooms, okay bathrooms, reception is slow and poor English is understood/spoken.

But she didn’t even offer us a drink or give us an apology (very poor customer service) – both of which would have cost nothing / very little to a hotel of this size.

Once a grand dame of Las Palmas an aging relic with poor, poor service.

however would look for alternative accommodation if we visit again - holiday spoiled by lack of sleep due to poor beds.

Sleep quality is poor due to there not being any double beds and mediocre single beds being stuck together.

We found the service in the Marina bar was extremely poor despite the bar not being full and there being at least 5 staff on duty in the bar area.

Concerning the noise pollution, due to poor insulation, you could hear the noise from the adjacent rooms, both lateral and above (coughing, loud TV, loud voices, even extremely loud “’love’” noises).

Slightly tired and shabby, housekeeping poor, thick dust etc.

There were only a small number of English in the hotel, it is very popular with Spanish and there were times when I felt we were being treated as the poor relations.

and after accidentally breaking a glass on the floor, I had to call the cleaner for a visit twice, as she did really poor job first.

Great eating places as well and the location fantastic to see the whole of las Palmas city and the promenade

First day we had dinner in the hotel restaurant ordered drinks informing the room number when they brought the bill, obviously we left when finished.

Lovely clean rooms and public areas, good choice of food and very good quality.

The bar on the front is a must, we had cocktails every evening before finding a restaurant to have our evening meals.

All along the promenade were shops, bars and restaurant.

All in all I found the half board option was good value for money and very convenient to be able to pop down and eat ASAP rather than to go hunting for a good restaurant at double the price

We did not try the evening buffet, because we want to try new restaurants and have found again some greatnew ones.

Green Paradise, Copas DEJA-VU, Carabela La Nina III, Dissareli Club, El Malecon De La Habana, Sidney Bar, Yim Bangkok Thai Massage, Ibex, Centro de Arte La Regenta, Ristta Traditional Thai Massage, El Viajero Las Palmas, Fortuni Las Palmas, Chester Club & Lounge, 7 Mares Las Canteras, Camaleon Las Canteras, Un Lugar, Orca Surf, Coral Spa, Mac Gregor, Peach, Pequena Habana VIP, Reina De La Noche Las Palmas, Surf Wyjazdy, Do Mercado, The Room Las Palmas, Massage By Fish Spa Canarias, Ginger, The Irish Rover, Canary Ride, Aloha Tiki Bar, Mio y Tuyo, Jainz Frainz, F29, Mojito Las Palmas, Envidia Club Ruiz de Alda, El Altar Bar, The Captain 13, Wayout Room Escape Las Palmas, La Chinata Las Palmas, Emocion Apnea, El Momento Perfecto Fotografo, Experiencias Virtuales, Universo BAMBI, Centro de Buceo Mirafondos, LA GUARIDA del Blues, Spa Kinesia, Natural Esbelt, Crespo Curiosity Shop, Disco La Divina, VIVA LA PLAZA!

The waiter at dinner was very good and attentive.

Highly recommend for a break in this lovely city. Finally if you want the best hospitality and food on the island go to the Restaurante Etiopico Afrika  ( only 6 euros in a taxi from the hotel)

I will not comment on food as during this Covid time it's challenging to offer good buffet.

However, the buffet dinner in the main restaurant was much better value, there was plenty of choice and it was very nice.

the spa, swimming pool, terrace etc were off limits and closed down our lovely sea view room was impeccably maintained and the food and service in the restaurant was top class.

The promenade is about 3km long with numerous places to eat or have a small beer.

Hotel food buffet more than adequate choice.

Absolutely loved the Marina bar and the cocktails,  smoothies and liqueur coffees were delicious.

The breakfast was everything you could ask for and we really did not have to have any lunch.

Several excellent restaurants, as well if you prefer b&b.

The location is very good and there are tens of restaurants in close proximity to the hotel.

The rooms are clean , no glasses or porcelain cups  just cardboard cups the type you get from a vending machine .

The place has a great location, clean rooms and a wonderfull view.

The room was very clean and even if the decoration is a bit "traditional", the bathroom is very modern and nice.

Room service was perfect, room was very clean.

The rooms are very clean and comfortable.

Friendly staff, nice clean room, excellent breakfast, and a great location!

The rooms are clean and comfortable, and if you book a sea view have an amazing view out over the beach.

Really comfortable, clean rooms, good food and a fantastic gym/spa/swimming pool, all set in a beach-front location.

Our room was clean, bright, quiet and nicely furnished.

The rooms are clean and tastefully decorated.

have done extensive travelling, this hotel ticks all the boxes for us, arrived and quickley checked in..wonderful greeting from doorman and taken to room,everthing clean and rooms large and comfortable,shower brilliant..hot water any time of day..staff pleasant whatever their station..we loved the blues / jaz guitarists would have paid to see them..other artists very good

The rooms were really clean and well kept.

We couldn't fault anything. The rooms are clean, the beds very comfortable (two large singles next to each other - not a problem) very good air con which was pleasantly easy to use, big bathroom with a great big walk in shower, a safe (I've read reports of charges for use of the safe

Avery good hotel with clean rooms and good breakfast.

The room was cleaned to a high standard each day.

I was all the time polite and there was another female employee there and kept silence.

Can't fault the staff, they made our stay wonderful.

We love it here for so many reasons…
Amazing staff :)) Alfonso on reception, always so kind and goes above and beyond!

Flowers in foyer amazing like Silvana on reception! !

This hotel is a pleasure to stay in and the staff were outstanding.

First holiday since lockdown,this is the best hotel we have ever stayed in,superb staff,perfect breakfast every day,polite and helpfull,,will definitely be back,,beach a stones throw from hotel,,plenty of walks,,regards the nortons

The staff, very friendly and professional, no complaints.

Special requests were not acknowledged on the booking form .

A warm and friendly welcome from the staff which extends to all the staff throughout the stay with nothing was too much trouble attitude.

The air-con in the reception toilets appeared to have been switched off.

Staff are lovely especially Eleasar, Khaleed, Kevin, Rui, Moises, Daima and Alby.

Bull Reina Isabel & Spa

door

poor

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Very friendly staff and you could not want for a better location if staying in a Capital city.

Great location and sea facing rooms have a great view over lovely beach.

Fabulous hotel with a great location, right on the beach and promenade.

This hotell have an excellent location on this beach.

We have stayed many times at this beach hotel with an excellent location.

The hotel is fantastic, it is located so good, just perfect.

The location of the Imperial Playa, Las Palmas makes this hotel an excellent choice for someone wanting a quick and short walk to the beach and other local amenities.

Hotel has a best location, right at the beach front.

Location and rooms are completely okay, as others wrote already.

I chose this hotel because it has good reviews, good price and nice location.

Fantastic location right across the road from the beach.

The location (2 minutes from the beach) is very good and the view from the southwest facing balcony (overlooking the beach and the Atlantic bay) is great.

Located on the seafront , with a lovely beach in front , the hotel also is near a lot of eateries.

Very Nice Hotel, friendly staff, excellent breakfast, comfortable rooms, direct access to the beach, excellent location (many restaurants and coffee shops nearby).

Lovely room and a really substantial breakfast along with a fantastic location meant that we could experience exactly what the locals would do on a Saturday night.

The location is just perfect and the best in the area.

Catering is more or less ok, and location is good, in front of the urban beach, shops and restaurants.

The location is great , fantastic view from room.

If you are into the beach, lively areas, and good restaurants and pubs close by, then you can consider this hotel for sure, maybe not if you require a more quiet location.

Breakfast was also 10/10, view from the room was breathtaking.

Green Paradise, Ibex, Centro de Arte La Regenta, Chester Club & Lounge, Copas DEJA-VU, Fortuni Las Palmas, El Malecon De La Habana, Sidney Bar, El Viajero Las Palmas, Un Lugar, Peach, Orca Surf, Mac Gregor, Mio y Tuyo, Mojito Las Palmas, Pequena Habana VIP, Reina De La Noche Las Palmas, El Altar Bar, Surf Wyjazdy, Wayout Room Escape Las Palmas, El Momento Perfecto Fotografo, Envidia Club Ruiz de Alda, The Room Las Palmas, The Irish Rover, Aloha Tiki Bar, Canary Ride, Jainz Frainz, La Chinata Las Palmas, The Captain 13, Emocion Apnea, Experiencias Virtuales, Universo BAMBI, Centro de Buceo Mirafondos, LA GUARIDA del Blues, Spa Kinesia, Natural Esbelt, Crespo Curiosity Shop, Disco La Divina, VIVA LA PLAZA!

The room decor is a little bit ascetic, especially the living room.

So I was well impressed by NH Hotels check-in system where they offer you some rooms based on your preferences and you can choose the floor and exact room placement on your own!

Many rooms have amazing views right above the beach.

Room had the most amazing views on the beach and Las canteras coastline.

(sorry the cleaning in the rooms and the cleaning lady was just excellent and the best)

They granted us a room and did everything they could to help us.

Rooms are very clean and tidy and comfortable.

The room and bathroom (the shower in the bath can be a bit slippery if you are not careful) was of good size, with the balcony looking out over the length of Las Canteras beach.

Perfect location right on playa las canteras, If you choose a room with a sea-view you wont be disappointed.

Perhaps could offer this facility in the room?

Book thoose 😉
Room it self was very clean, spacious enough and had a very good double bed with high comfort.

Recently renovated, my room was clean and modern .

The room was very clean and was a good base although it could be a bit noisy

Real quality hotel, perfectly clean rooms, looked after to the highest standards.

My room was very clean and the housekeeping staff did a great job with towels and bedding being changed regularly.

Very clean rooms and  breakfast with a good variety.

Stayed for 1week from 19th August very nice hotel friendly staff and the rooms are kept spotless had a room with a limited sea view

but can't complain, rooms spotless, breakfast excellent, staff friendly, great location on the beach, only down side no where to sit in the sun and relax, sea view rooms are a must.

Stayed here for new year 2015 rooms ok clean, Had the new year meal in the restuarant ok nothing to shout about though.

NH Imperial Playa is quite a nice hotel, clean rooms, nice staff, etc.

but comfortable and clean room on the 8th floor.

Décor is tasteful, rooms are cleaned well and there's good wardrobe space.

though  as we were all ravenous as check-in at Gatwick by 'Aviator ' had been unbelievably slow & many had had  no time to sort out refreshments properly  before boarding & been forced to rely on plane food only .

but it was very slow and often "crashed".

although complimentary wifi very slow and kept dropping out ( reason for the 3 rather than a 4 star rating as this is an important issue for me!)

Clean rooms, ok beds, internet a bit slow and above average breakfast.

but really it was just the same small balcony as the majority of rooms with a table and two chairs.

but not a problem, the only thing that could improve it would be more drawer space especially if they could be included in the bedside tables.

In the bedroom there was a desk, an armchair, a small table and sufficient space for our suitcases.

The same blue cloth was used constantly to clean tables and pretty dirty black table mats.

but the hot dishes had to be ordered and the waiters were very busy to clean the tables in the crowded breakfast room.

but it didn't appear to be open despite being advertised as being open, nothing stocked on the shelves and as the tables were always set up for Dinner or Breakfast there was no where to sit.

There are shortcomings such as the havoc at breakfast where it is so busy it is difficult to find a table as the staff cannot clear the tables fast enough,

but during our stay they seemed to have just one or two waiters catering all the tables which was inadequate.

Slow and surly staff, poor range of dishes, dishes not replaced when empty and what starts off lukewarm and then put on a cold plate is stone cold when you get back to the table.

This suite has a huge terrace with panoramic sea and beach views.

The room was pretty - clearly renovated in close past, I really loved my bath time and the ocean view from the 8th floow was amazing!

The hotel is situated on the Canteras beach and offers amazing views over the bay.

There is a lot of noice from the street if you have sea view and we staid on the 6th. floor.

The restaurant for breakfast has a great view of the beach.

paid for a ocean view terrace and got a sliver of a view of the ocean,.

The view from the dining room is lovely and the staff are very helpful.

We fell in love with Gran Canaria for its amazing climate ( 21-25 C in July) and breathtaking landscapes!

Balcony was great you could sit, drink a wine and still could see the beach, mountains, ocean and all these beautiful things.

Do not need to talk about the view and location, that is 5 star plus.

These are small and have a view of a wall . .

The rooms have paper thin walls and the noise echoes- not just construction noise,

The big grief was the room with a view of a wall, dark and impersonal.

The shower in the bath tub had a “half” partition wall, so you needed to be careful not to splash water out onto the bathroom floor.

We were going to be assigned to a small room facing the inner wall with no balcony, while the whole floor was empty.

So I got a small room with a terrible view to an inner wall and the sound of the galley vans.

NH Imperial Playa

slow

table

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view

Loads of bars and restaurants very close by and the beach is a minute away.

The pros: it is in a great location, close to Plaza Santa Catalina, the beach, the local buses, and many restaurants.

though a solid 8/9 out of 10 hotel, at a decent saving on the beach front hotels, which are just 1 minute walk away.

but only a minute's walk to the beach and all its restaurant options, 7 minutes to the bus station and 10 minutes to a modern shopping mall at the port (if that's your taste).

The hotel is perfectly located, a block from Las Canteras beach and a couple of minutes from Santa Catalina park.

The hotel is situated overlooking the beach.

The beach is very well looked after and only two minutes walk from the hotel.

but at a very reasonable price near to the beach in Las Palmas, after a lot of looking we found this.

Most of the beaches on the island are with stones and rocks.

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