The smell of cleaner in the hallways and in the room was suffocating.

The room was a bit chilly, because there is no heating, just an A/C for cooling in the room.

It was an unusually warm stretch for October in Las Palmas as well and the air conditioning barely worked and we couldn’t keep the patio door open at night for the ocean breeze because of the cigarette smoke coming in. Sad.

cons-  room smelt of smoke, think it was coming in from next door through the air conditioning, also didn't use the balcony for the same reason, smokers next door.

There was air conditioning in the room, which was needed as it reached about 37c according to the temperature gauge on the promenade.

Old, unpredictable air con (at least in my room, 134).

And when the wind blew, it made a terrible noise, because the wind came in.

but again very much adult orientated , unfortunately the kids weren't fans of pumpkin pie or stuffed avocado.

We couldn't get the air conditioning to work.

The downside for us was the disappointing bedroom - dated furniture, uncomfortable mattress past its sell by date, and a noisy and erratic air con.

but dont expect to swim in the pool on the roof as it was freezing my only negative comment

but a broken air conditioner and a broken safety box.

Our aircon thermostat was broken and it took two requests at reception before it was fixed.

If you left the balcony door open at night the traffic noise kept you awake and if you closed it it was too hot so the noise from the air con kept you awake.

Our only quibble was the fact that due to inclement weather, it was rather cold and the heating didn't seem to function.

The air conditioning was efficiently working in the background without the usual annoying racket, and double doors certainly kept the sound out.

With no sunshine the room was cold and the balcony useless.

great weather great hotel with free spa and beach sunbeds and umbrellas and not a football shirt or sky Tv to be found blend In with the locals.

Great position on the sea front with loads of activities both in and around the city and beach area, with the added benefit of the lava reef and free sunbeds at the front of the hotel.

The seafront beach has barely any sand on it and the weather is completely different from the south.

The Hotel is well located for easy access to the beach and the city.

The room is only small, very dated with a small balcony over looking the beach, nice views.

Very friendly staff , suite on first floor impressive,   location fantastic  ,spa perfect for the cloudy mornings, then beach or rooftop pool.Breakfast buffet very good.

I had a small balcony with a semi-obstructed  view towards the beach.

Amazing location right on the beach with access to a wondeful prom and private sunbeds and parasols just for this hotel.

Location is nice directly at Canteras beach (Playa de Las Canteras), and views from room #541 were stunning,

It’s location on the Paseo De Las Canteras is terrific, stepping right out onto the beach and bagging a free hotel sunbed and brolly is just fabulous.

I would go back if looking for a city beach hotel in a great touristic location in Las Palmas.

This is the most beautifully situated hotel directly by the beach and ocean.

4)  Location - perfect, right across from the beach over the promenade.

Right on La Cantana beach with a terrific sunset view.

The hotel reserved some couches on the beach for residents.

There is also a section on the beach reserved for the hotel guests.

Look for the Jamon restaurant  at the end of beach for best restaurant.

The breakfasts are amazing and set you up for the day.

Breakfast was good with a lot to choose from plus an omelette station with choice of filling and as much fruit juice, tea or coffee as you wish.

First holiday since lockdown,this is the best hotel we have ever stayed in,superb staff,perfect breakfast every day,polite and helpfull,,will definitely be back,,beach a stones throw from hotel,,plenty of walks,,regards the nortons

but was told the hotel was full & to try again  next morning after breakfast 
We did & was moved to room 773 which had a great view.

We did not try the evening buffet, because we want to try new restaurants and have found again some greatnew ones.

Breakfast was inconsistent , some times there would be a nice array of quality cuts of meats other days cheaply formed cuts  ,a mix of brown and white breads on a good day .

Breakfast was above avegare, nut a big minus for the elevators.

butter offering to complete however the best we have seen at a buffet for us poor vegans !!! Dont worry the hotel offers everything else too for those of you wanting inflammation and heart disease ( meat and diary!!)

Breakfast was really good, superb buffet with everything one needs, fresh coffee in pots, eggs and omelettes to order and so on.

The breakfast buffet is good, the spa and gym are lovely too.

I will not comment on food as during this Covid time it's challenging to offer good buffet.

Plenty of unused space for breakfast on their terrace ( corona safer,

Breakfast was buffet style, plenty of choice and of good quality.

In 20 minutes I received an envelope under the door!!!!

A note was placed under our door on Tuesday, granting an interview at 11am on the Wednesday, one day before we were due to return home.

Our room had barely any natural light, one door in the corner leading to the balcony and no windows.

And also do take note of the comments regarding being locked out on the balcony if you shut the door behind you.

Not too noisy despite being a busy road as double doors to minimise external noise.

Fridge in the room and cans of cold beer available from the Spar next door for 40p, what more could you want?

In addition I’m in an adjoining room which means you can hear everything from the room next door.

Just a hint on the A/C make sure the glass balcony doors are properly closed otherwise the A/C will not start up.

The door is designed to be opened only from the inside, so this terrifying situation could happen to anyone.

..just pop do not disturb on the door before you go to bed.

The patio doors had double/double glazing and couldn't hear traffic or noise at night.

You can’t sit on your own balcony because of the uninvited smell of smoke and you also have to keep your patio door closed onto the balcony for the same reason.

We had to sleep with the door 10 cm open to get rid of the noise.But still quite noisy.

I could open the doors of the small balcony only for short time, the air was much polluted, the smell of the diesel exhaust and petrol lingering after it in the room!

Inside, we had a door to separate the bathroom and main door so we didn’t hear anything and had no disturbances.

however slept like a log with the double glazing,blackout curtains,carpeted corridors and double doors in the room.

but on the fourth floor we did not hear any noise with both 
The balcony door and sliding doors closed .

Receptionist was quite arrogant and unfriendly
Hotel guest experience was poor (no pool towels provided, we had to request them and pick them up at our rooms, fresh towels only for surcharge).

Old rooms, okay bathrooms, reception is slow and poor English is understood/spoken.

But she didn’t even offer us a drink or give us an apology (very poor customer service) – both of which would have cost nothing / very little to a hotel of this size.

Once a grand dame of Las Palmas an aging relic with poor, poor service.

however would look for alternative accommodation if we visit again - holiday spoiled by lack of sleep due to poor beds.

Sleep quality is poor due to there not being any double beds and mediocre single beds being stuck together.

We found the service in the Marina bar was extremely poor despite the bar not being full and there being at least 5 staff on duty in the bar area.

Concerning the noise pollution, due to poor insulation, you could hear the noise from the adjacent rooms, both lateral and above (coughing, loud TV, loud voices, even extremely loud “’love’” noises).

Slightly tired and shabby, housekeeping poor, thick dust etc.

There were only a small number of English in the hotel, it is very popular with Spanish and there were times when I felt we were being treated as the poor relations.

and after accidentally breaking a glass on the floor, I had to call the cleaner for a visit twice, as she did really poor job first.

Great eating places as well and the location fantastic to see the whole of las Palmas city and the promenade

First day we had dinner in the hotel restaurant ordered drinks informing the room number when they brought the bill, obviously we left when finished.

Lovely clean rooms and public areas, good choice of food and very good quality.

The bar on the front is a must, we had cocktails every evening before finding a restaurant to have our evening meals.

All along the promenade were shops, bars and restaurant.

All in all I found the half board option was good value for money and very convenient to be able to pop down and eat ASAP rather than to go hunting for a good restaurant at double the price

Green Paradise, Copas DEJA-VU, Carabela La Nina III, Dissareli Club, El Malecon De La Habana, Sidney Bar, Yim Bangkok Thai Massage, Ibex, Centro de Arte La Regenta, Ristta Traditional Thai Massage, El Viajero Las Palmas, Fortuni Las Palmas, Chester Club & Lounge, 7 Mares Las Canteras, Camaleon Las Canteras, Un Lugar, Orca Surf, Coral Spa, Mac Gregor, Peach, Pequena Habana VIP, Reina De La Noche Las Palmas, Surf Wyjazdy, Do Mercado, The Room Las Palmas, Massage By Fish Spa Canarias, Ginger, The Irish Rover, Canary Ride, Aloha Tiki Bar, Mio y Tuyo, Jainz Frainz, F29, Mojito Las Palmas, Envidia Club Ruiz de Alda, El Altar Bar, The Captain 13, Wayout Room Escape Las Palmas, La Chinata Las Palmas, Emocion Apnea, El Momento Perfecto Fotografo, Experiencias Virtuales, Universo BAMBI, Centro de Buceo Mirafondos, LA GUARIDA del Blues, Spa Kinesia, Natural Esbelt, Crespo Curiosity Shop, Disco La Divina, VIVA LA PLAZA!

The waiter at dinner was very good and attentive.

Highly recommend for a break in this lovely city. Finally if you want the best hospitality and food on the island go to the Restaurante Etiopico Afrika  ( only 6 euros in a taxi from the hotel)

However, the buffet dinner in the main restaurant was much better value, there was plenty of choice and it was very nice.

the spa, swimming pool, terrace etc were off limits and closed down our lovely sea view room was impeccably maintained and the food and service in the restaurant was top class.

The promenade is about 3km long with numerous places to eat or have a small beer.

Hotel food buffet more than adequate choice.

Absolutely loved the Marina bar and the cocktails,  smoothies and liqueur coffees were delicious.

The breakfast was everything you could ask for and we really did not have to have any lunch.

Several excellent restaurants, as well if you prefer b&b.

The location is very good and there are tens of restaurants in close proximity to the hotel.

I was all the time polite and there was another female employee there and kept silence.

Can't fault the staff, they made our stay wonderful.

We love it here for so many reasons…
Amazing staff :)) Alfonso on reception, always so kind and goes above and beyond!

Flowers in foyer amazing like Silvana on reception! !

This hotel is a pleasure to stay in and the staff were outstanding.

The staff, very friendly and professional, no complaints.

Special requests were not acknowledged on the booking form .

A warm and friendly welcome from the staff which extends to all the staff throughout the stay with nothing was too much trouble attitude.

The air-con in the reception toilets appeared to have been switched off.

Staff are lovely especially Eleasar, Khaleed, Kevin, Rui, Moises, Daima and Alby.

Bull Reina Isabel & Spa

door

poor

staff

restaurant

beach

The breakfast was good and there was a lot to choose from.

The restaurant serves a buffet menu that changes daily.

Very good location for the breakfast restaurant, also food was good.

The are clean and the restaurant of hotel has a fantastic view and you really can enjoy both the breakfast or lunch together with the of Northern Bay of Las Palmas.

Bottle of Torres rose, very chilled and delicious 11 euros, not excessive and they kept it cold for us the following evening if we didn´t finish.

Only had one evening meal in the hotel (due to the sandstorm) and while cheap (15€) it was a basic buffet, OK with as much as you like

We were half board and had dinner in the evening, which was also buffet style.

The breakfast was OK with plenty to choose from

We had Bed and breakfast and the food was delicious.

We really enjoyed this 4 Star hotel,especially in the morning when we had breakfast and enjoyed a fantastic view over the Ocean and Las Canteras Beach.Friendly and competent staff.Clean and centrally located.Definitely worth staying.

Breakfast and dinner were buffet service with a wide selection of both hot and cold food.

We had no complaints Good breakfast and almost perfect location.

The breakfast was great with everything you could want.

The breakfast buffet was of good quality and had a huge choice.

but very clean and well-serviced and good breakfast.

The bed is very firm which some may find a little tough.

but I think even those who prefer a firm mattress would find have had difficulty getting comfortable in this bed.

Certainly not a 4* hotel, rooms are small beds are hard, only one pillow.

The beds were so hard and uncomfortable .

My only complaint is that my bed was a bit hard

The beds were a bit hard for our liking though, and at home I have a hard bed - so these are really extra hard.

The hotel management will consider a refund if we send a medical report explaining why we can not attend the hotel.

This is a very serious issue and should have been addressed immediately by the management.

I demanded that the manager get in contact with me.

Food was average get there as it opens !!

but could open the window to lean out and people watch.

We couldn't open the window so we had no fresh air .

We would have preferred to keep the windows open at night, which we did during the first part of our stay.

Use the air condition, because its noisy with the windows open.

The put up bed was wedged in so you could not open the fridge door, so either family rooms all booked or they just add a bed when you request one.

The hotel needs renovation , the hotel is advertised as 4 stars

Hopefully if the renovation work continues to the hotel it will be greatly improved.

Rooms need an update, and are dark (make sure you get a room at the street side, not inside, because they are even darker).

We only spent a little time at the pool which was on the top floor as there was so much else to do and we preferred the beach.There is some refurbishment taking place so perhaps that accounts for some of the less favourable reviews.

Unfortunately the décor and fittings reflect the exterior.

Hotel pleasant, beds not comfy, needs a bit of an update.

As mentioned in one recent review, there is some renovation work being carried out at the moment

I regard this hotel as average and in need of a thorough overhaul.

In the nearest area I counted 4 rooms in renovation,

but this was closed for refurbishment during our stay.

We needed an overnight stay in this area while refurbishment of our apartment was being completed.

As other reviews suggest, the chief downside of the hotel is that it is in need of renovation and modernisation in a number of areas.

Our room was in dire need of renovation - water stains on the ceiling and not very clean.

Hotel was a little dated some of the rooms needing refurbishment.

The food was nice and reasonably priced and it felt like home for the week we were there.

but the dinner made us just walk back out of the restaurant when we seen the buffet.

Food has good selections and views of the beach area are fabulous.

Food was varied and always plenty of everything.

- Regalium - Pure Parfum, Deco Antiq Vintage Shop, Free Motion Bikecenter - Las Palmas, Touring Ride, Livingsea, City Bar Las Palmas, EL MINI BAR, Tervesol, Piscina Leon & Castillo, Bazar Sol Y Mar, Thalasso Gloria Amadores, FEEL Surf Camp Las Palmas, Bocateria pizzeria La Isleta, Oceanside Gran Canaria, Arrhythmia, Lavy Sub, Centro Comercial La Minilla, OM Sailing Experience, Buen Surf School, Santiago Ways, Sala Nasdaq, Buceo Canarias, Palacio de Congresos de Canarias, Fund Grube Las Arenas, Las Palmeras Golf Club, Primark, Sotoviento, Sotavento Club, Wellness & Spa Santa Catalina, a Royal Hideaway Hotel, Kunkelii Kitesurf School, Mirador Cuatro Canones, Mi Spa, Tomas Morales Museum-House, feelwell, Indoorwall Gran Canaria, Gran Canaria Flamenco Estudio, Casa Africa, La Casa de Los Enigmas Ngaro-Games, El Antojito.

It suited us both, the paseo lit up at night, beautiful to walk along after dinner.

Hotel could do with updating, staff very pleasant and food was good quality and plenty of it, good views from the restaurant.

The beachfront has many options for good meals at reasonable prices.

Although you could always fine something to eat.

The views from the restaurant were beautiful.

Christmas Day evening in the restaurant was nothing short of spectacular.

The hotel was clean( rooms/ towel change daily) The food was varied and tasty, we stayed half board.

Hotel in a great location for beach and restaurants in Northern Las Palmas, easy access to bus services to explore further afield.

They serve for dinner a buffet which isn't special.

The waiting staff at thr restaurant were also lovely.

We could also store our belongings in back room.

Staff are really friendly, rooms are clean with updated bathrooms.

All in all a very good experience and nice rooms.

The room was very clean and nothing to fault.

Green Paradise, Walk In Gran Canaria - Day Tour, Caffe & Caffe, Lolita Pluma, Talasoterapia Las Canteras, El Tendedero de Catalina, Piano Bar Guarapo, Dungeon & Metal, Copas DEJA-VU, Parque Santa Catalina, City Sightseeing Las Palmas de Gran Canaria, Velesa Urban Spa, Sidney Bar, El Malecon De La Habana, El Viajero Las Palmas, La Casa de Los Quesos, Tourist Information Center, Un Lugar, Dissareli Club, Centro de Arte La Regenta, Ibex, Centro Holistico Armonia, Fortuni Las Palmas, Carabela La Nina III, Orca Surf, Chester Club & Lounge, Mac Gregor, Pequena Habana VIP, Reina De La Noche Las Palmas, Surf Wyjazdy, The Room Las Palmas, Peach, The Irish Rover, Canary Ride, Aloha Tiki Bar, Jainz Frainz, Yim Bangkok Thai Massage, Ristta Traditional Thai Massage, The Captain 13, Mio y Tuyo, 7 Mares Las Canteras, Camaleon Las Canteras, Emocion Apnea, La Chinata Las Palmas, Envidia Club Ruiz de Alda, Universo BAMBI, Experiencias Virtuales, Mojito Las Palmas, Centro de Buceo Mirafondos, El Altar Bar, Wayout Room Escape Las Palmas, El Momento Perfecto Fotografo, Coral Spa, LA GUARIDA del Blues, Spa Kinesia, Natural Esbelt, Crespo Curiosity Shop, Do Mercado, Massage By Fish Spa Canarias, Disco La Divina, Ginger, VIVA LA PLAZA!

I spend the there and the rooms are of an okay standard as you can the hotel is not new.

but it was winter, am sure in the summer, it kept the rooms cool.

Room was very clean with comfortable beds
There is a nice rooftop pool and sunbathing area with great views.

Our room 411, was modern and very clean, and very quite.

The room was clean and comfortable and the bathroom looked like it had been recently upgraded with an excellant shower.

We especially loved the panoramic views from the dining room and roof top pool area!! 😍.

but pleased with our welcome, and our room.

Secondly, the rooms were nice and very clean, and the bathrooms seemed newly renovated.

The room was comfortable (Great beds, great shower, no noise problem, good air con) and the breakfast had a huge choice and amazing views of the beach in the mornings from the breakfast room.

It was just my kind of place, from the unusual 1960s architecture to the helpful staff and central location.

One girl on reception was very nice the rest not so much.

Reception staff were excellent and very helpful.

Great location, great desk service and roof terrace and pool a real bonus.

The staff were super friendly and any questions were answered and dealt with quickly and professionally.

The hotel has 7 floors and includes a swimming pool with solarium, a restaurant that overlooks the sea and a bar off the reception.

Lizeth was ALWAYS, smiling, polite, charming and delightful.

They all couldn’t have been more helpful.

The staff in the hotel were all helpful, friendly and polite.

The staff were all very polite and willing to answer and questions we had.

The staff are pleasant although some language difficulties were obvious ,

So good to stay in a non-chain hotel with friendly helpful local staff.

Very good breakfast/rooftop pool area/excellent service and friendly and helpful staff.

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