The resort  was top notch in every aspect from the stunning views , super breakfast with special anniversary /birthday and bon voyage plated treats  , free coffee/tea area / , private beach , pool area and of course the ever friendly and helpful staff .

All staff welcoming and very friendly, quiet and relaxing atmosphere; making us fell like this is the best vacation ever.

All the staff are so friendly and give excellent service.

Enjoyed pretty much everything including food, very nice and friendly staff, massage at the spa, dinner at the beach, beautiful garden and comfortable room.

The staff were all really friendly and the GM Manuel and the super sweet Getty at reception are what hospitality should be all about.

The highlight was the friendly staff, and special mention to Jaew (room service), Pu (juice and fruit preparation), Don and Tiger (hosts), and Manuel who somehow seemed to be everywhere at once.

All the staff are the so friendly and it’s clear the friendly culture starts from the top.

The resort staff are warm, friendly and polite and truely made our stay magical.

Special thanks to Khun Kookik who was so warm and friendly and delivered such wonderful service.

Personnel, everyone, so friendly and caring.

GM was so nice and friendly ,every staffs were serviced as professionals.

GM and all staff members are very friendly and service-minded.

Apart from a few new touches nothing has changed with the same  great friendly people and exceptional service.

We came here for four days.The waiter Thunder who received us was very friendly and helpful.We would stay here again.

The hotel staff were super friendly and helpful at all times, the facilities are beautiful and the bed is very comfortable.

Thanks to all the staff, in particular to Thunder who was super friendly and professional.

The staff all try their best to be friendly and helpful, and nothing is too much effort for them.

I have never experienced such fantastic friendly service and the team are a true credit to the hotel.

Prana Spa is on the walk up from the beach and the 2 massages that we had were good , only detrimental thing that I have to say is the facility is poor after your massage has finished , you are taken back to the small air conditioned reception where your drink is waiting and then you are herded out as quickly as possible.

I urge you not to contribute to this activity - the poor elephants subjected to this cruelty for the enjoyment of selfish tourists.

We ordered two very expensive cocktails,  and they were very poor.

They have a poor interpretation of mediterranean food.

Due to the poor weather the management laid on some extra activities to keep guests entertained.

What are the people with the poor rating seeing that I and hundreds of other miss!?

but the choice on a evening was poor, which resulted in us having room service most nights.

We booked with Tonsai Bay based on tripadvisor recommendations and our near perfect stay was ruined by poor communication and poor customer service.

The food was wonderful, only had one poor meal in 10 days

The only slight negatives and I have to look very hard at being picky was I didnt rate Butlers Tapas at all (I thought the food was bland and poor value for money)

The bed linen and pillows are poor quality not as you would expect for 5 stars.

Room was gloomy, dated, had poor lighting and, as we discovered that night ,  a very noisy a/c unit.

but visibility poor (less than to 1 foot) during this time of the year.

but not luxurious - bed was hard, mould in shower and very poor lighting.

We went to the Christmas event and the food was honestly quite poor, it's not probably what Chef Chom's normally serves

The staff was great from breakfast, to the pool and beach staff, to the restaurant and front desk staff.

The best compliment we can give is that the resort never felt over-crowded; the hotel manager and much of the staff have been at the hotel for 15+ years and the day-to-day operations seemed to run like clockwork, freeing up time for guests!

Mark the Hotel Manager was extremely attentive and he and the whole team impressed us no end.

but especially the staff and how they put attention to details.

Special mentions to Manuel (General Manager) and Mark (Hotel Manager) for taking the time to speak to us and to 'Mafia' the resort cat who was always greeting us with his Xmas collar on.

But it was the staff that stole the show with their kind and generous service.

Tiger was very helpful and it was great to see Manuel and Mark speaking with the guests.

We informed the reception about it, and they said they would fix it.

We were also very well taken care by the GM Manuel and Hotel Manager Mark who oversaw everything especially at breakfast , dinner and check out !!

Noi and her team go out of their way to make your stay very special.

As most of the previous travelers, what makes a difference is the staff and how they make it so easy.

Great hotel resort with staff offering a great experience to clients.

Clean rooms, helpful staff, beautiful nature and outstanding food.

Garrya Tongsai Bay Samui exceeded our expectation, services and staff were exceptional at all area.

Garrya Tongsai Bay Samui

poor

Free parking

Free High Speed Internet (WiFi)

Pool

Staff are friendly and couldnt be more helpful exspecially Top.

The staff, Tup working at the bar of Melati beach resort was very friendly and helpful.

Staff are very friendly and couldnt be more helpful exspecially TUP.

The staff were always friendly and accommodating.

I have never experienced such a friendly, warm hearted and welcoming staff in a hotel.

Banana was another worthy of mention as he was always friendly and knowledgeable at reception and around the vehicle area.

She's a wonderful lady so friendly and engaging with excellent service.

Top was always helpful and friendly and happy to help in anyway.

The hotel is gorgeous, the staff are very friendly & helpful, especially Top and Tup!

wonderful place with the possibility of doing many activities, excellent organization and food, excellent cleanliness of the rooms and also of the common bathrooms and above all qualified, helpful and friendly staff.

My wife and me felt very welcomed since the very first moment, the stuff is very friendly and eager to help, for example Tup in the swimming pool bar,

I also want to say thank you to Top who taught us some Thai and is again friendly and welcoming and someone who also goes out of his way for you.

but: the whole team is highly motivated,  friendly, courteous  and helpfull!

No matter where, at the reception, the room service, at the beach bar and in the restaurant, in the Kids Club or at the yoga class: everyone was very friendly, courteous and always ready to help.

The staff are so happy and so friendly they make you feel so relaxed.

People are very kind expecially TUP at pool bar was extremely friendly and helpful!

Nice rooms, two pools (one only for adults), kids club, dinner at the beach, great sport offers and very friendly employees.

The staff is very friendly, especially Best who made our stay very enjoyable.

On the other hand, the price of the buffet and show was a bit high in terms of value for money.

Taxis from the hotel are expensive, in fact everything in the hotel is more expensive than outside.

Prices in the hotel were more expensive than Thailand averages

but are pricey to start with and then will have service and local gov tax added to them (so an extra 17%), you can get nowhere on foot as the hotel is a way out.

but they are quite expensive in comparison to other experiences we’ve had.

but the following night they could so I paid then the extra to get us out ASAP.

Sadly, a few of the issues, which could be (and I’m sure will be) remedied means it falls behind its 5* competitors which cost the same or less (such as Melia).

Leaving the feeling of haggling on a bazaar, when prices are fixed in the menus.

Bedsheets ripped and holes in duvets covers, when I’ve paid for a 2 bedroom pool villa I felt so disappointed.

We just decided not to bother, I didn’t want to pay for the repetitive food.

Please look elsewhere for that price - significantly better options for the same or even lower rate.

And the stay is very expensive I’m comparison to most other hotels on the island.

Drinks and food are a bit expensive we felt.

Breakfast very good, otherwise lunch and dinner a bit expensive for Thailand and also boring to eat there every day, because nothing going on there, excepting the barbecue evening and one or two other animation happenings;  they offer happy hour for cocktails at the pool.

you pay 105thb for a can of coke which you can get for 20thb in 7eleven.

The hotel staff added a wonderful touch with the traditional Thai sweets that they left with turn down service.

The people and the service are exemplary, big thank you to Som, Nicki and Lek for making our trip truly memorable .

The whole team looked after us with exceptional service.

Her attitude forced us to leave early and not finish the evening, which clearly spoiled our last evening of the year.

special thanks to Daniel the Guest Relation Manager, always available and smiling, he gave us the best sugests for everything, very good knowledge about guest needs. thanks

Jame, the buggy guy, stood out with his exceptional service, proving that small gestures can elevate a holiday.

Very good hotel , waiter tub was very helpful the whole time showed us around the hotel and got us a drink and made us very settled in the hotel.

Additionally the front desk people acted as if they didn’t even work here.

The hotel is fantastic l. Especially the staff!!

Staff were fantastic and made sure our stay was as good as it gets.

We were greeted by the general manager at breakfast who gave us tips for our holiday as well.

This is a great hotel, staff are really good.

We found the staff dealing with this unsympathetic and quite condescending.

There's one particular member of staff I  would like to mention her name is Jiji.

Melati Beach Resort & Spa

price

Clean well presented and friendly hotel, excellent location to beach and fishermans market bars and restaurants, new years eve gala was amazing once we got our pre booked drinks 1hr after being seated at our table, other than that issue I could not fault the hotel.

The food is good and it has a comfortable and friendly atmosphere.

The food is excellent with a great selection at breakfast and the staff are warm and friendly.

Wonderful staff, friendly,helpful responsive.

The staff are excellent - friendly, funny with a good attention to detail. Some particularly went out of their way for us (Zin and Nil - thankyou answering all our questions and for telling us about life in Thailand, and thanks Janjao for your cheerful face every morning.)

Front desk staff are very friendly and welcoming.

It is a very beautiful and romantic resort and all the staff are friendly and always smiling and providing service.

They were so friendly and helpful that we prolonged our stay twice!

She delivered beyond excellent service and was always smiling and friendly.

Most of all, I really enjoyed the friendly atmosphere and appreciated everyone who work in this hotel - they are doing amazing job to make their guests enjoying their stay.

Anantara Bophut is a beautiful hotel with super friendly staff who make your stay memorable and comfortable.

Best regards and gratitude to the super friendly service Mook.

All the staff throughout the property are super friendly, provide excellent service and make you feel very welcome.

Very beautiful hotel, the service and workers were very friendly and very helpful with anything.

Staff are very friendly & helpful, especially when my husband became unwell and could not do enough to help.

They were friendly, helpful and throughout the whole week could not have done enough for us.

It’s an expensive place and was our second choice

Prices too expensive compared with massage along Fisherman’s lane.

The only reason I haven’t given five stars is the crazy high prices for drinks and food.

It's shocking that the selection is not better when you pay as much as you do in Anantara.

I'm afraid we wouldn’t return to this hotel, while our experience was OK, and certainly not uncomfortable, for the price of the rooms, we believe there is better out there.

but as a special treat worth it- if you can, do it ;-) 

The only downside is that meal prices are a bit steep and especially at the pool bar could have been better in size, quantity and quality, but with fisherman’s village being 2 minutes away there are plenty of other options.

but expensive and not really 5* compared to other resorts.

I did book and paid for a sea view room with balcony and got a room with very limited sea view on the 2nd floor and without balcony.

Service was very good- modern, clean, the prices for massage to expensive,  the problems with brown water in the room for 2 of 5 days has to Do with sewage , that is also in the ocean.

Did not expect to have to pay extra to use a sauna and/or steam room.

The room rate is expensive and because it’s lost it’s personal charm we wouldn’t return and would look for smaller more intimate cheaper hotel of which there are many in Bophut.

We had expected it to be 5 star and up to Anantara general standards, having paid 5 star prices.

but very expensive and the quality of the hotel is not reflected in the price.

You can do free and paid classes like yoga, pilates.

though the prices were a little expensive.

We did not use the spa as I found the prices expensive, a short walk towards Fishermans Village and there are any amount of message's from 300Bht.

We had to pay for breakfast which was £25 for two people
Food was good quality

There are few activities everyday (paid included)
2.

One other review commented on cannabis being smoked at the resort and we noticed this also, its legal in Thailand so if someone wants to puff a joint on their balcony then I guess there is nothing they can do

unless you've got money to burn then join away.

but I’m keen to have some respect for those who don’t want to be subjected to second-hand smoke, particularly children.

There were only two men in the gym and they both had the shirt off, which is not really what I want to look at in the gym and it's not hygienic, sweat dripping everywhere.

Guests leave cigarette ends and food remnants in the sand.

but when unexpected happens (rain on New Year's Eve) they push for the firework show where the local (sub) contractor given wet fuses had two young boys firing up the fireworks by hand, suffering from burns and hearing impediment with no health and safety consideration.

The kitchenette in #503 has a smell that i unable to describe (its like the exhaust dan broken and the smell stuck in the kitchenette), again #504 doesnt has this unpleasant smell and i use the kitchenette heavily (wash kids bottle and etc..) which i find it not very pleasant.

Also the sea there smelled like dead fish.

Bed had black marks everywhere and looked extremely dirty

Bathroom smelled foul and everything seemed very old and dated.

The sheets were horribly dirty, the bathroom stench made me want to vomit, there appeared to be semen stains on the chairs, our terrace bench didn’t have cushions because the they had bird poop on them.

If you care about noise / smell of construction, you may want to specify that before checking in.

Bathroom smelt bad had to get cleaners to come in and clean again when we checked in.

Views are breathing taking from both the balconies.

In many areas the smell and sight of the hotel premises will improve with proper cleaning sweeping and maintenance.

As we were both exhausted I asked if there was somewhere we could wait and were shown to a hospitality room which smelt like something had died in the air conditioning unit.

We stayed in a two bedroom villa - there was often a sewerage smell from the toilets which was annoying specially given we were paying such high price.

The service is very genuine and attentive.

The Anantara team quickly anticipated our every need and went out of their way to,make it happen, and always with a genuine smile!

Luckily, our wedding planner, Pila made sure that the back up plan, garden wedding and reception indoor was amazing.

The staff are the friendliest that I ever had the pleasure of  meeting from the cleaner’s, bar staff, Waitresses all the way up to the guest relations manager and Hotel Manager.

I felt relaxed and the hotel staff helped me with all my requests.

During my recent stay at Anantara Bophut Samui, I was impressed by the level of professionalism and courtesy displayed by the staff.

The staff were very attentive during our stay and the grounds to the hotel were stunning.

Staff were amazing as usual, always greeting us with a smile.

I had a parcel from the Bangkok airport and Mam the lady at reception went out of her way to trace it.

Hotel was absolutely amazing, food, staff and area was perfect.

The check-in process was easy and so professional.

We received an answer to any question or request.

Anantara Bophut Koh Samui Resort

smell

Whether it was ordering drinks, enjoying smores/sangria for HH, or the various interactions we had, all were incredibly friendly and provided amazing service (wherever/whenever).

For me the Best W, best room, best customer service so far, specially Ammie from the customer relations, really friendly, professional, always make sure you have been taking a good care.

Everyone was friendly and made me feel welcome.

The whole staff friendly vibe made it feel like home.

A heartfelt thank you to Ammie, whose friendly and helpful nature added a personal touch to our stay.

and has a high standard by being well-trained and providing a warm welcome with a friendly smile.

All the staff are very helpful and friendly.

Ammie greeted me with a smile and polite, friendly manner.

The staff are so friendly, one of the staff members here, Ammie is super exceptional.

In French, Ammie is pronounced the same way than « friend » (Written Ami) and that’s very fitting to the very friendly approach that she had!

Highlights included the top-tier breakfast (honestly would have been amazing just with this breakfast), the sweet spots (which my boyfriend specifically chose this resort for, the fire show (which happens every night outside the lobby), and the staff (who were all incredibly friendly, mostly Ammie and Mac.

From the entrance to the bar, special thanks to Ammie who received us from the entrance and seat us at the bar, she’s very friendly, helpful and always smile.

We really grateful for warm welcome and good service mind from staff here ~ Especially Ammie whose take good care, friendly, charming and superb service.

All the staff were extremely helpful and friendly we had the best time!!!!

Some staff members who notably made our stay exceptional were Pudding who carried us through the check in process and Ammie who’s attention to detail in caring for our travel needs, restaurant reservation needs and overall welcoming and friendly personality made the trip great!

Ultra posh surronding and the manager Ammie is super friendly and amazing employee and very kind.

Hotel staff were so friendly and helpful.

In fact every one of the staff we meet has been so kind and friendly.

Shout out to Tom the manager who was always visible and friendly.

Additionally, we found the cost of traveling in Samui a bit higher compared to nearby areas.

I wouldn't recommend  if they paid me and will never return!

PS - Please make sure you take advantage of the free shuttles that take you to Cheweng and Fisherman's village, They com in very handy for a place like Koh samui where the taxi is expensive.

Caution, a hotel with a crazy view, beyond that they have a lot to improve, poor service, compared to the expensive price they demand for a room, there is no option to get to the room with a scooter rented by the hotel, only by mini golf, which sometimes you have to wait 10 minutes fifteen minutes, Apologizing is not their problem,

W Hotels Koh Samui is overpriced and does not deserve its five star status.

Zero service (the staff doesn’t care at all), poor maintenance if the beach area .the food was not good and overpriced.

For the amount of money that you pay in w hotel - consider other hotels , the competition of luxury hotel in koi samui is stiffed - the W hotel is just not worth it - the location , service , the hardware itself just below average at best

F&B prices are not included tax and service charge so it’s hard to do calculations when we wanna apply resort credit.

Regarding the menu it was not that great unfortunately, inferior to other hotels in this price range and it was too western-oriented in my opinion.

Of course I contacted the the management and paid for a new one - once again, my apologies for any hussle I might have caused!!

We found this to be good value for money as the food can be quite expensive.

I was asked this questions because the rate was a corporate rate and

I think if you are charging international 5 star prices for food and drinks, then a level of English is required and also a knowledge of the menu, or understanding of what a Bourbon and Coke is?

On a value test, the resort fails to deliver with an average room rate of circa €500 a night for a base jungle villa without any Seaview.

Not sure I would stay again - the W is one of the priciest options on the island and while the service was excellent its hard to justify the price tag when you could get much more impressive views at other hotels for the same price or less (e.g.

This afternoon we arrived at the W hotel for birthday drinks and lunch, having travelled from Le Meridian, Lamai, only to be told (before we’d even stepped out of the car) that we’d need to pay 2000 bht entry just to set foot on the property.

Example - I was paying 400baht for a Long Island and outside I would pay 180 - 200.

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