There were other issues as well, such as calling for the buggy and them forgetting our order, so we ended up waiting for 15 minutes in the dark at the hotel entrance.

Rooms are very dark and there are different levels - a fall risk for sure for elderly / infirm guests.

The only negatives are those mentioned by others ie not a sandy beach and some rooms are a bit dark with all the dark wood.

That said, they are quite dark and could do with a refresh, the bathroom area is much more modern feeling.

I found that the sea view suites were dark inside and our one had damage to the wooden floor.

but it's down a dark and windy road which we wouldn't have felt comfortable walking.

The steps are dark wood, at different angles and fairly hazardous especially if you don't turn on the under stairs lights.

Really underwhelming experience.The front of house staff were disengaged and when we asked to move rooms we were informed there was no refund as we were downgrading (no interest in why we asked to be moved - our room was dark, mosquito infested and isolated ).

Heard that The Tongsai Bay hotel is the oldest hotel in Koh Samui - truthfully the furniture, dark cherry colored wooden floor.

If you decent to rent a car during any portion of your trip and aren't familiar with the island, try to get back before nightfall as it is a tad bit difficult to navigate the roads surrounding after dark.

I felt the villa was somewhat dark and the steps could use a nightlight.

But maybe a little be dark (what is not so bad after sunbathing).

We couldn't see anything beyond the balcony in the dark only to wake up to PARADISE!

The wood inside the room is dark,however this is the style of the area. Restaurants.

As mentioned in previous reviews the interior of the cottages consists of lots of dark wood,

The room we had was a semi-detached bungalow like others have said it does look a bit dated and dark

We do agree that the rooms are a bit dark

Our 5 year old lost one of her tiny play dolls one night and we had two members of staff trying to help her in finding her doll back (in the pitch dark) not because we asked them to

Air conditioning malfunctioned one afternoon when we returned from dinner to find one bedroom warm due to the malfunction. We called the desk and maintenance was there within
15 minutes to fix the unit (it was dark outside

What comes to rooms - basically the only option is villas (beachfront suites small and ugly, cottage suite with really bad location, bad a/c system, tiny and dark) But when you consider villas, you end up with such prices that you'd better go to Four Seasons/Banyan tree or Six senses - where you will get 100% 5 stars guaranteed services.

The resort  was top notch in every aspect from the stunning views , super breakfast with special anniversary /birthday and bon voyage plated treats  , free coffee/tea area / , private beach , pool area and of course the ever friendly and helpful staff .

All staff welcoming and very friendly, quiet and relaxing atmosphere; making us fell like this is the best vacation ever.

All the staff are so friendly and give excellent service.

Enjoyed pretty much everything including food, very nice and friendly staff, massage at the spa, dinner at the beach, beautiful garden and comfortable room.

The staff were all really friendly and the GM Manuel and the super sweet Getty at reception are what hospitality should be all about.

The highlight was the friendly staff, and special mention to Jaew (room service), Pu (juice and fruit preparation), Don and Tiger (hosts), and Manuel who somehow seemed to be everywhere at once.

All the staff are the so friendly and it’s clear the friendly culture starts from the top.

The resort staff are warm, friendly and polite and truely made our stay magical.

Special thanks to Khun Kookik who was so warm and friendly and delivered such wonderful service.

Personnel, everyone, so friendly and caring.

GM was so nice and friendly ,every staffs were serviced as professionals.

GM and all staff members are very friendly and service-minded.

Apart from a few new touches nothing has changed with the same  great friendly people and exceptional service.

We came here for four days.The waiter Thunder who received us was very friendly and helpful.We would stay here again.

The hotel staff were super friendly and helpful at all times, the facilities are beautiful and the bed is very comfortable.

Thanks to all the staff, in particular to Thunder who was super friendly and professional.

The staff all try their best to be friendly and helpful, and nothing is too much effort for them.

I have never experienced such fantastic friendly service and the team are a true credit to the hotel.

The beachfront rooms overlooked the pool and had a sweeping view of the beautiful private beach and of the sunrise.

Our villa with private pool and seaview was one of the best experience we had during our trip in Thailand.

Private and secluded resort in a hidden bay, a small paradise away from the hustle and bustle.

Situated in a quiet environment  with private beach access and lots of nature around you.

This 5 star wellness resort set in its own private.

Thanks to Thunder for being our private photographer for some family photos.

There is a wonderful private beach and swimming pool.

There is a.more private infinity pool away from the busier parts.

but here are a few names I wrote down: Kookik, Kae, Fasuk, Pu, Getty
- Beautiful resort with a private beach
- Peaceful, tranquil and calming vibe
- Selection of spa treatments

I MUST return at some point in the future!

The private infinity pool and outdoor jacuzzi provided a perfect spot to unwind while taking in the breathtaking beach views and mesmerizing sunrises.

We thoroughly enjoyed the breakfast selection, and the private beach and pool areas were very relaxing.

insane value, probably the best beach in Samui (private beach where you can actually swim) , everyone from the staff was top level (from the beach boy , to breakfast/restaurants staff, porters , front desk and managers - can’t name one as all of them were outstanding).

Amazing facilities with private beach with several complementary activities like padel surf, kayak, yoga, etc.

I cant find any fault from this place, from the staff who anticipate everything and are a credit to the hotel, to the food, which is delicious, to the room, which was comfortable and spacious (a beachfront suite) to the (private) beach or the location, which feels secluded,

The private beach is a great bonus and there are free kayaks, paddle boards and catamarans.

The setting is beautiful, away from the hustle and bustle of the towns and in its own private bay.

The property is beautiful and we could not have asked for a more relaxed stay.

The secluded location offers the opportunity to relax in a very tranquil setting.

It's rare to be in a resort where luxury, excellent service, true relaxation and value for money all come together.

Overall, the resort is worthy of choice to go relaxing yourself at Samui.

My husband and I had our first holiday without our kids, this hotel is perfect for a relaxing break away from it all.

You feel it once you checkin in 
It is cosy relaxing staff are welcoming and professional.

we were very happy with our stay and would have no hesitation highly recommending the resort to others seeking a relaxing family-friendy destination.

Overall an amazing stay once again, we highly recommended staying at Tongsai Bay if you are looking to relax and unwind amongst beautiful surroundings whilst being spoilt.

Garria Tongsai Bay Resort is a slice of heaven, offering the perfect blend of relaxation and luxury.

The place is so peaceful and pleasant with great hospitality.

As soon as you enter you feel the serenity of the place.

Yet again our Tongsai family pulled out all the stops to ensure a fabulous and relaxing stay.

This was the perfect place for a relaxing and memorable getaway!

Beautiful immaculately clean pool villa overlooking the serene gulf of Thailand, service all round from f n b /front desk eg is excellent .

Amazing staff, location and beach are quiet and relaxing.

My cottage-style room, nestled amidst the tropical gardens, was a tranquil retreat with all the modern amenities.

We liked being able to take a quick taxi to anywhere on the island, and then feel like we can escape back to our own private place of serenity whenever we wanted.

The staff was great from breakfast, to the pool and beach staff, to the restaurant and front desk staff.

The best compliment we can give is that the resort never felt over-crowded; the hotel manager and much of the staff have been at the hotel for 15+ years and the day-to-day operations seemed to run like clockwork, freeing up time for guests!

Mark the Hotel Manager was extremely attentive and he and the whole team impressed us no end.

but especially the staff and how they put attention to details.

Special mentions to Manuel (General Manager) and Mark (Hotel Manager) for taking the time to speak to us and to 'Mafia' the resort cat who was always greeting us with his Xmas collar on.

But it was the staff that stole the show with their kind and generous service.

Tiger was very helpful and it was great to see Manuel and Mark speaking with the guests.

We informed the reception about it, and they said they would fix it.

We were also very well taken care by the GM Manuel and Hotel Manager Mark who oversaw everything especially at breakfast , dinner and check out !!

Noi and her team go out of their way to make your stay very special.

As most of the previous travelers, what makes a difference is the staff and how they make it so easy.

Great hotel resort with staff offering a great experience to clients.

Clean rooms, helpful staff, beautiful nature and outstanding food.

Garrya Tongsai Bay Samui exceeded our expectation, services and staff were exceptional at all area.

The food was very tasty, specializing in local Thai food with great western options also.

The hotel is very traditional and a real oasis of the very best of Thai service!

Big shout out to Su and the bar staff for excellent service and for looking after us on arrival and for our whole stay

We were at the hotel for Christmas and we very much enjoyed the Thai buffet and dancing.

Special thanks to Noi’s colleague (sorry can’t remember her name) who organised Thai boxing tickets and lots of other bits for us.

The resort has a passion for the environment, and for providing the best of Thai, hospitality and service.

I had Phad Thai and Half Chicken that was one of the best Phad Thai I have ever had.

The Thai food is one of the best I ever had, they had a mangosteen dinner meal that week and it was mind blowing.

The Thai food was the best we’ve ever had - an amazing chef!

Dining at the hotel’s restaurant, Po-Lad Beach Bistro & Bar, was a culinary journey that celebrated Thai and international flavors with a commitment to sustainable sourcing.

We did a lovely beach bbq one of the nights, a traditional Thai dance dinner another,  that was magical and movie night under the stars was also really special for the kids.

From a mouthwatering seafood barbecue one night to an unforgettable dinner of local Thai street food accompanied by a mesmerizing Thai dance performance, every meal was a delight.

With some interesting twists on some Thai classics, they also have a wide range of dishes to choose from to keep us going back.

Breakfast has a rich selection of fruits and juices (amazing and prepared fresh in real time), eggs, Thai dishes, breads and pastries.

Thai street food night was a lovely new addition, entertainment just right and happily sat drinking soaking it all up.

The Thai street food nights at Rhoy Rhoy were a lovely addition to each week, and the beach bbq on our first night was not to be missed.

The hotel also hosted a Thai street food buffet with Thai music and dancers which was another great experience.

Mark, the hotel manager, who I had already chatted to about cycling around Koi Samui did everything he could to assist with my wife and explaining how Thai processes work.

Here you will find a great variety of bars ,restaurants, Steakhouses ,Italian pasta / pizza  or Thai and Seafood speciality .

Fish tails offers a mixture of fusion and Thai fish, meat and vegetarian dishes and Rhoy Rhoy excellent Thai dishes; we highly recommend both restaurants.

The Tongsai Bay

dark

thai restaurant

private

relaxing

The room was on the 3rd floor in the middle of the building which gave fantastic views of the Bophut Beach and the pool.

,The hotel is located on the bophut beach
.I think the most beautiful area in Koh Samui
The staff and service are great, and the cleanliness level is very good
we loved the rooms and the pool very much
highly recommend

You have Bophut Beach to greet you mere steps away.

but the staff provided shower curtains so that was fine :) The sand on Bophut beach is a bit grainy and the sea is not great so we mostly spent our time in the pool which is absolutely amazing - big with lots of loungers around so finding a place was never a problem.

The room looks directly to Bophut beach, which is a pretty quiet beach compared with others in the island and you can even hear the sound of the waves after sunset.

The Superlatives:
1) The resort is located right on the Bophut Beach, a short drive from the airport and immediately to the west of the Fisherman's Village.

The infinity pool was amazing - right behind a part of the Bophut beach that's semi-private.

We stayed 6 nights at Hansar Samui resort, a luxury hotel by the Bophut Beach, just off the so- called fisherman's Village which a nice pedestrian area.

The Hansar is in a nice location on Bophut beach, just down from the Fisherman's Village, where you'll find an ample amount of shops, bars, and restaurants.

but at the same time has a lot to offer in terms of restaurants and things to do (many tour companies operate directly out of Bophut beach)

Would happily return

Perfectly situated facing the Bophut Beach and close walking distance of the vibrant Fisherman's Village.

The pool is the best on Bophut beach and screams vacation.

Located on Bophut Beach, Hansar Samui features sea view rooms.

Here are some of my notes: 

Location: On the end of the main road in Bophut beach, so it was very walkable to lots of restaurants, bars, spas, shopping.

All in all a good choice in Bophut beach.

What i least liked was Bophut beach: sand is rough and thick, and the colour of the sea is nothing extraordinary

The Hansar is a large, modern complex with a good pool on Bophut Beach (in my opinion the worst beach I've been to in Thailand - very coarse, gritty sand, not suitable for walking on barefoot).

Hansar Bophut is without a doubt the best located resort on Bophut beach.

); all meals we had on site were delish, including a romantic supper in the signature restaurant

Location: Bophut Beach by the Fisherman's Village- not busy like Chewang Beach

They were so friendly and helpful which really made our stay special.

Great hotel and excellent location - we stayed here this week and it was delightful , great location ( beachfront) clean accommodation and a good beach bar, friendly staff and good food .

Service – The phrase that comes to mind when thinking back at the staff of Hansar is ‘super friendly’.

Pool bar staff very friendly and knowledgeable.

Breakfast is good, continental and service throughout is very friendly.

Pros:  a beachfront 4 or 5-star resort;   a clean & spacious room (Seaview XL room type);  friendly & well-trained staff;   proximity to the Fisherman's Village (where there are plenty of restaurants, cafes, and other shops);  a large swimmming pool which overlooks the seashore;  a close partnership with Oceana Samui Charters, which has a dedicated front desk in the hotel's reception area and made day trips to the surrounding islands a fairly smooth process; an in-room bath tub in addition to a shower; great Southern Thai cusiine (especially the lunch set); Covid precautions visibly in place (staff consistently wearing masks, with gloves provided at breakfast buffet).

The team were very friendly, especially round the pool.

Service at the hotel is very good - staff were all friendly without being intrusive, and they all make an effort to accommodate guests’ requests (a wonderful receptionist, with eyeglasses even moved me into a room with a better view in my second night!

Staff is friendly, the breakfast and setting very nice.

All the staff went out of their way to be friendly and helpful and none more so than K.Meow on the front desk.

Everyone was extremely friendly and helpful.

Lovely beach bar with very friendly and attentive service.

Staff are professional, attentive and friendly.

The pool is wonderful and the staff are so friendly.

The staff at the Hansar were all very friendly and hard working, Tee is wonderful!

The phenomenal staff were friendly and efficient.

The staff is friendly, any staff that sees you will greet you with a smile.

The hotel layout is not to my liking as well as not giving any sense of seclusion and privacy.

Although they have put both a sheer curtain and a blockout curtain on the balcony windows to try and account for others looking in, people can still see through the sheer curtain so the blockout was required for privacy.

Cons:
- Beach sand is very granular and so squishy it’s nearly impossible to walk on for very long
- Our mattress was much too soft and we both had back aches by the end
- Breakfast service can be slow and the language issues confuses the order sometimes 
- Because of the glass walls around your shower and toilet, don’t expect too much privacy.

but if you are travelling with kid(s), housekeeping can install a temporary curtain for privacy.

I supposed the only complain I have would be the open concept shower where there is neither door nor shower curtain to keep your privacy.

The only slight negative about the rooms, and bear in mind that I can only speak for the two rooms that we had on the top floor, was that there is almost zero privacy in the bathroom.

And if you like privacy when you shower then this definitely isn't for you - it is open to the front and glassed with only a rudimentary attempt at a curtain around the glass.

The inclusion of the bathroom in the room is very strange - it is open and the shower and toilet have glass walls which leaves you with little privacy sitting on the loo when your partner is still in bed!

The only thing is that there is little privacy and it's a very big and open hotel with rows and rows of day beds.

Not much privacy if you were a family or with friends

although not a biz road, still you don't have the privacy.

If possible, book the second floor rooms for the better view and a bit more privacy from passing foot traffic.

Just be aware that the toilet is open to the room, so if you are the type that needs privacy perhaps look at other rooms.

ME and my husband visited this hotel in February 2016 and after discovering the island decoded to stay all ou time there, because there was no better place:
clean, new, cool rooms (go for the not bathtub one - it will make the room to wet) ideal get the room in first floor (not to much running up and down + you get more privacy.

The room on ground floor seems to be lack of privacy, Upper lever rooms have a ocean view.

Downside, bedroom can see through the shower room which left no privacy.

So when you open the front door of the room, you can literally see/walk straight into the shower - the maids rang the bell on 3 occasions whilst one of us was in the shower, and we had to mad dash to get covered as there is zero privacy!

My only issue with the rooms are that the shower and water closet have glass windows that make it "open" to the room resulting in no privacy.

Not much privacy on the toilet or shower, no curtains or barriers for the shower and a small barrier for the toilet.

Dont stay in rooms in The ground floor: they are very humid And full of mosquitos, not to mention dark And The lack of privacy
Finally, They have 4 or 5 massive big satellite antenas just next to The rooms on The reception side.

The room smelled musty, as many other reviewers have noted….this really seems to be a problem at this resort, and it doesn’t seem to be something that they can fix, as complaints about the smell in the rooms go back many years.

This time the room smells musty so we had to request the air fresher.

On the beach and at the pool you will sometimes be disturbed by jet-ski’s, noisy and smelly,

Hence, non-smokers sitting outdoors had to inhale tobacco smoke if they were seated downwind of smokers.

From the amazing views from rooms to service, its hard to fault anything, if I really have to nit-pick maybe the fact that - despite amazing fresh softener-scented towels - my pillow cases didnt smell as crisp as I’d like, one if the pillow case had a slight moldy smell,

Both my parents’ and my room stunk of mould.

And you can smoke there, if you're a smoker. Pool.

The room & bed sheets smelt musky from mould.

He did not seem to understand what we meant when we said it smelled moldy

Some of the rooms on my second stay were suffering with damp smell,

There were just two things that the hotel slip a little the first is the wifi the signal is very poor no matter where you are and the second is that at certain times in the night the drains would smell slightly nothing major

although the smell of damp was quite strong.

I have read from other reviews to avoid the first floor (damp and mosquitoes).

The only significant issue was the level of dampness in the room (as mentioned in other TA reviews).

The first room had a penetrating moldy smell not uncommon in seafront properties.

If you don't know it - nobody offer you;
- rooms are strange - totally transparent, a little smelly, good for couple

Check in was efficient and pleasantly delivered,

Our interactions evoked a feeling of nostalgia like visiting relatives after a long time away.

Staff everywhere were great, with the restaurant staff particularly so.

Staff is courteous came and fixed things very quickly.

The staff was very helpful and attentive.

very unfortunate that many of the staff were let go because of the pandemic, the staff that did remain had an immense amount of work jumping from station to station.

Will surely revisit this resort and all my best regards to all staffs there during this difficult time.

Hotel staff: All of staff here is nice and polite.

He was very nice, professional and knew everything around hotel and also Koh Samui.

All the staff here were great, very helpful and professional
Looking forward to staying here again

The translation of Hansar was true….Happiness and Joy, and I hope to visit you again in the future.

During our stay, they helped with shopping and a visit to the local hospital for health checks so we could fly home.

Once upon a time we have decided to visit the Koh Samui Island.

November was an ideal time to visit as the whole resort was quiet & we could get tables in restaurants without a problem.

Had a great day visiting this resort and spend a very good time.

I visited Samui few times and this hotel is by far the nicest of the island.

This is my 4th visit to this lovely hotel in the last 3 years and they did not disappoint.

The food was delicious—highly recommend the Thai cooking class with local market visit you can book to do with the head chef!

It was our second visit in 4 years to Hansar.

We liked the hotel on our first visit in June 2017, Mainly due to its close location to Fishermans Village.

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