The Chinese restaurant was good and all the staff I met were friendly and helpful.

but an experience, the Chinese restaurant is magnificent, CHEF CHUA meal is perfect, the front desk, I think her name is Jennifer is awesome and their manager Cuthberga welcomed us with her beautiful smile.

Fantastic experience, friendly staff, the Chinese restaurant, Soho, is one of the best I have experienced in lagos.

Very friendly personnel, god service, very tasty food in the Chinese restaurant Soho.

Would highly recommend dining at Soho - Chinese restaurant.

The hotel is very lovely, great ambience, professional staff and I was very pleased with the Chinese food we had.

I had a very nice time in soho Chinese restaurant their food was so amazing and very delicious 
It's bursted my head that I felt like I haven't tasted something like this before and their attendants  they are well cared they gave me a royal honor , thanks to Ene, very helpful and friendly, also Dennis and Endurance, great service from them  
It's so nice having my dinner here in soho restaurants can't wait to be back and make this restaurant my daily kitchen to be having my meals.

This has to be the best Chinese restaurant in Lagos

The breakfast, auxiliary services such as pool side at 5th floor, Friday live band, Chinese restaurant, customer services, spacious, serenity and friendly

Chef takes special attention and he helps us make vegetarian Chinese food.

The first time in Lagos and this the fist time for me to try Chinese food at the Continental hotel.

The food is worth every penny, one of the best Chinese restaurants in Lagos for me, no doubt.

Visited the Chinese restaurant, it’s really beautiful.

If you are craving for Chinese food, Soho is your best option in Lagos.

Chef Chua’s delicious authentic Chinese cuisine at SOHO restaurant made us feel we have not left our home country :) Thank you, Chef Chua, Chef Ramund and the entire team, – Ridwan, Ene and others, we truly appreciate your effort.

I was served by Ene at the Chinese restaurant on the 2nd floor.

The professionalism of the receptionists at the club lounge is second to none.

I’ve had a memorable and pleasant stay thanks to the lovely ladies in the club lounge (balikis and grace) and also the floor supervisor Mr izu.

Then I went to the 21st floor the club lounge for my check in I met Nancy and her smile was so welcoming and very fast with the check in process.

Oge in reservations , all the staff I met at the club lounge namely , Nancy , both rosemarys, doyin and a host of others who treated me like family .

Lovely view especially from the Executive club lounge.

Lovely environment, the executive club lounge is top notch.

They went above and beyond to make every moment in the Club Lounge special.

Precious and balikis offered Great hospitality service and they were very welcoming at the Club Lounge.

I had an amazing time at the Club Lounge; great food and the meeting room was top notch.

Staff at the club lounge are very friendly and helpful especially Rosemary A and Victoria.

The access to the club lounge, the happy hour canapes and complimentary food and drinks.

My stay has been amazing the club lounge experience is everything , I love my room the pillows are the fluffiest , the happy hour at the lounge is superb I enjoy the finger food and the staff especially Rosemary Akhigbe is wonderful and smile and hospitality is the best I give Lagos Continental a five star rating 👍🏾👍🏾👍🏾

Access to the club Lounge, the finger food in the evening I enjoy and don't miss out on.

My stay has been awasome , I actually came for Work, it’s really a peaceful place, the club lounge is very quite and calm for meetings, the lady ( balikis) at the lounge is really helpful, Nnenna is cool person

Ms Balikis at the club lounge attended to all our needs and was very friendly.

The service from the club lounge is top notch.

but I will mention those I can remember (lol) ( Kennedy Christopher and nnamdi in housekeeping, Micheal and bisola at the ekaabo restaurant, managers at the ekaabo restaurant (dolapo and ijioma, ), Rosemary, Ayo and Lara at the club lounge and Chinenye .

I love the food is no nice I want to eat here more and the foods here are very delicious and I hope u can eat here more and the view is very good and the couch are very big and cormftable here at executive club lounge

though 'real' coffee (not pre-brewed) was charged extra.

Billing: If you dine in the restaurant or bar facilities you have to settle the charges immediately they wont post in your room which is very embarrassing all the excuses is guest run away without clearing the bill.

So make sure you have your ATM card in hand when you order food to your room, because they wont leave until you pay.

but they tried to charge me and were confused  with the booking.

For what they charge you, it’s unacceptable.

Would prefer a sync between the reservations and front desk as it would make transactions more seamless.

Unnecessary charges such as charging to use the POS when ordering something small like juice is annoying.

Since it was brunch, I was somewhat disappointed that water and coffee were charged for.

Only issue in the room was some sockets and charge points not working and I highlighted this to staff who took the feedback on board.

Very rude and disrespectful staff at check in, concierge staff barging into my bedroon using pass key card, to flooded room (air-conditioner flooded tiled room)and near miss fall at 4.30am in the morning on my way to the bathroom, to tepid water in bathroom .

Despite issues I had with paying with my credit card, Osagie was very patient through out my attempts to use the card and uncomplainingly accommodated my various calls to the credit card company.

We used our card and their system showed it declined whilst our banking showed the payment had gone through.

but no more, but much of the signage and room cards are still branded Intercontinental.

The hotel charges Nira 150 per page to photocopy and thats not appreciated if services of booking training rooms have been availed for over 3 days.Printing should have been complimentary.

Finally I was charged an extra $100 for early room occupation - something one should budget for if one arrives on a morning (Virgin) flight.

even though they are a corporate hotel and almost every company I have worked for issues an American Express Corporate Card.

I made a purchase of drinks worth the sum of N6,600 paying with debit card, only to be charged N66,000 due to negligence of staff.

The major challenge is the credit card acceptance as many of our cards failed to be approved

I have to particularly mention Nathan and Christopher made sure my room was always clean and fresh.

Great service, clean room from Emeka ayogu.

Mr Christopher and Mr Nathan kept the rooms clean and were very attentive.

Emeka Ayogu was very friendly and left the room spotless.

Made sure we had everything we needed each day and the room was always clean.

The staff are so courteous, I love the breakfast, Emeka Ayogu and Blessing egborge cleans my room perfectly, the security is top notch there are lot of good things to write.

Room was clean they came over to my room to inspect the place and check if I was happy.

Great experience, room service excellent and room was so clean.

Emeka Ayogu has been an outstanding attendance he helped out tremendously with making sure my room is clean and qlso additional support.

I love the hotel and the cleanliness of the room made by mr ojo the room attendant he is good in detail and I meet the floor supervisor mr izu ,he want to know how my stay have been and to know if I have any discomfort which I told him and enjoying my stay at the hotel.

Neat rooms, great sauna, spar & gym with cheerful staffs willing to help at all times.

The room was cleaned to a very high standard and the house staff always made sure we were comfortable.

Emeka Ayogu did a great job in making sure my room was clean and my allowing me the most comfortable stay.

The rooms are tidy and employees very courteous and professional.

I loved how clean the rooms I stayed in were .

The room was clean and spacious and the amenities worked well.

My stay here at Lagos continental has been so wonderful and Emeka Ayogu is a nice guy and a professional,he smiles  and keeps that calm gesture, My room is always clean and organised and I will very to keep coming back here.

Mould and mildew in the shower, one bath and hand towel only for a couple (and attitude and rudeness from staff when asking for another set of towels), rough worn sheets, hard beds, air con that froze you or wouldn't come on, dirty windows, and dated torn furniture.

- The cleaning and laundry service personnels all had body odour .

The room had a terrible smell and in need of a renovation, air conditioner worked terribly and pretty much blew hot air.

We were shown suites, they all had a nasty smell.

For 2 days there was no light all through the morning and nothing  was done to compensate 
For another few days the roof outside the room by the lift was opened for repair and an offensive odor pervaded throughout
Quality of food was average and food varieties was limited

The light constantly going on and off was not great and do not get me started on the horrible smell of fuel in the lifts due to an oil spillage somewhere in the building.

Starting from the dirty disgusting bathrooms that didn't  look like they'd been cleaned for years to the stained mirrors, absolutely poor room lighting, several light bulbs out.

but unfortunately the photos was of the hotel when it was manage by intercontinental when it was 5 stars , the hotel now is Lagos continental ,very bad service , bad maintenance , the worst thing is the Smell of the room, the bed ,the below and the Towels .

however the cleanliness standards are not up to standard, the bathroom had a bit of a stench, maybe due it it not being cleaned daily with disinfectant.

There was a weird smell and also the bathrooms were not very clean.

Aircon blows our air that smells of diesel generator that powers electricity.

The room has a damp mouldy odour which I complained about and they tried to resolve

There was a continual smell of what seemed like diesel when you were near on in the elevators, which was almost overpowering, the water, while hot, had a colour that can be descried as "Strangely Brown" unless you had it running for a while, Wi-Fi was terrible.

Having an amazing experience at the Lagos Continental Hotel.

Emeka Ayogu and blessing are good at what they do, always patience with me even when I do ask them to come back for the cleaning, having that hospitality smile on their faces,they find every way to make the guests comfortable.

It was a beautiful Christmas experience for me and my wife.

A lovely experience and luxurious one to be precise.

5star, he was friendly and professional with his job and I love his passion and attitude regarding his cleaning, I I will definitely recommend this Lagos continental hotel to my friends to have and awesome experience here also

Emeka Ayogu did an awesome job and made our experience great!

I went everyday after with a great experience each time.

Very good hospitality and great room service experience.

The cleaning of room is best& excellent with follow up by floor manager kasali doing a good job and Nathan the room steward they deserve recognition,l will surely come back again and again,best experience

My experience at the lagos continental was remarkable.

My experience in the Lagos continental Hotel was Lovely and great.

I had a wonderful experience in my 34-night stay.

Emeka's friendly demeanor and dedication to excellence created a welcoming atmosphere, making our experience truly enjoyable.

We had a wonderful experience during our stay for the weekend.

My experience across all your customer experience touchpoints  is nothing short of exceptional.

I had a nice experience at the Continental Hotel Lagos.

I complained of a headache on my to room and Emeka asked if he could get me cold water and if I needed any assistance.

Basic things that are important in a hotel are properly functioning heating and cooling systems , hot water , clean sheets and towels and of course service.

It is nicely staffed with complimentary water, cucumber essence cold face towels and a very hand air purification system.

But 2 of the rooms I stayed in on the 17th & 23rd floors had maintenance issues - water not flowing from the bathroom floor, malfunctioning air conditioning.

The bathroom was leaking water all over the floor, and the hotel even could not find me a microwave to warm food I got from the hotel, telling me it was spoilt.

Especially as the internet went off due to these power outages and sometimes the hot water also wasn’t as hot as a result of this .

also, we had a water leakage from the ceiling, and this is not the first time its happened.

No unlimited cocktails- choice of water or juice it is drummed on your ear as soon as you sit down meanwhile you're looking at a flyer on the table that states different.

even though water leaked from ceiling and then floor was like swimming pool.

This Hotel is awful don’t waste your time or energy or money staying at this water gushing from the air conditioning hotel in all of the rooms.

only two bottle of water,   and i escalated to club lounge staff and they were so apologised and looks sad.

No hot water in my shower for 2 days, a toilet that ran water through it continuously.

Then I didn’t have hot or warm water to shower for half of my stay and ended up showering in my colleague room.

However bathroom tap was loose in it's fixing and wobbled when touched, hot water was not consistent, - sometimes too hot to shower and could not be turned down - and on one occasion the ceiling panel concealing the aircon, fell down,

Not only did I have to change rooms 3x due to filthy, rusty water spewing from from the bath and sink faucets of all three rooms, the a/c did not function properly in our meeting room, we had intermittent electricity and the gym floor is about to cave in.

if I wanted coffee or water with breakfast (which was good, eggs AND bacon available), I'd have to ask for it, and it was a similar scenario when we ate dinner.

a few outlets and lights didn’t work, I had to ask for a hair dryer, I only had hot water while a colleague had only cold, etc.

Lagos Continental Hotel

smell

creditcard

water

club lounge

staying experience

chinese restaurant

AC units in the rooms are noisy and looks like something from the 18th century.

My 2nd room air conditioner was LOUDER than the first,  and so after a few hours, I switched back to my original room in which the repairs had now been completed.

Ac just a little too noisy for me because I am a light sleeper.

Some improvements can be made especially to ventilation

The (old) airco on the room was too loud, the water faucet came apart, some mold.

Very Good room, only the air conditioner that cannot swing and the TV remote control cannot work from a distance.

Overall I had a good experience at this hotel, with one caveat: the AC in the room is very noisy and my room was near an outside generator which was also very noisy.

The only setback was that the room was too cold even after turning off the air-conditioner for hours.I would suggest that the complimentary  red wine should be served daily.

The vents for the air conditioner has built up dust that needed cleaning while the sheets and towels were all stained.

Despite my complain in the morning you can see that filter of the air conditioning unit is still dirty, that means they didnt even bother to look at it.

The hotel rooms are currently undergoing refurbishment, and those that are still to be done have noisy air conditioning.

We had a standard room which turned out to be quite small with very noisy air conditioning.

I was moved immediately to another room,  that was bigger and had the AC in the bed area.

The AC in the room was noisy and yet not cooling, the bed was squeaky and not comfortable

but more than comfortable, although the aircon is very loud.

My room was filthy, the AC was of another age and making really bad noise.

Okay, so others have mentioned the 'worn beige' decor and the noisy aircon,

A/C unit in the room is an old outdated equipment making high noise and impossible to sleep!

No way one can sleep with that unit turned on.

The Commission appreciates the fantastic handling of our event and would like to say a huge 'thank you' to your team.

I attended an Oil and Gas event after a long time and am happy to observe that the standards are still the same.

Staffs were very respectful .The restaurant manager was out of this world with service,he was very helpful, making sure the event went well, the food,the drinks,the hall was well done…Regina the waitress was very helpful as well.

From the inception, to the event and the after sales service was superb.

For years, in the course of my job, the Southern Sun  Hotel Lagos Nigeria has been a great location for meetings and other corporate events.

For years, in the course of my work, Southern Sun has been a great location for meetings and other corporate events.

I was one of the few event members to order food from the menu.

As the events manager in the Bank I work for, I was saddled with the responsibility of organising the 2-day Board and Management retreat and Southern Sun was a great choice that I made.

They all contributed to make the event run very smoothly and keep the participants happy!

i had to chance to visit Nigeria during this week to attend IDC event, this is my first trip and we stayed at the Southern Sun Ikoyi.

A home away from home whilst offering excellent business facilities in order to conduct daily business and host customer events.

Infact, I have secured the date for my next event.

The events manager(joyce) was experienced and the It manager(paul) was on top his job.

Ubong, a lady who works there handled the entire process up until the day of the event.

Another interesting and successful event.

After being told that no one is ever on time in Lagos, the function room was fantastic and prepared way ahead of time giving us ample time to get ready for our event.

Second - I held an event at their conference facility.

The rooms were too pricey for the quality therein.

The disadvantage was & is the high price for a bottle of water, in my opinion a shame to get it 10 times more expensive than its price in a supermarket 🙄
I recommend it to be close & quite comfortable in Ikoyi ! !

The Upgraded room were very good and should be the least room  for your rates(price) and hotel standard, The elevator need to be worked on its a bit too old for the hotel standard and malfunction most times.

but they mentioned that I should pay extra for an upgrade.

Even when it was time for me to pay my tab, I had to go into the restaurant myself, to initiate payment at the internal bar cash register.

All through, the Waiters seem to pay more attention to “Regulars” - some had 2/3 waiters always hovering around them!

One of the receptionist I asked slippers too told me my room rate was not high enough for me to access these - mind you I paid $200 for a room that didn't even have a queen size bed :-)!

The place is clean, the facilities all worked well and the rating would have been 4 stars had it not been slightly overpriced.

Expensive meals not as tasty as the prices.

but beware of the price of the buffet dinner - if you are not after sampling multiple dishes, a simple meal order might make more sense.

I wish the receptionist paid a little bit more attention to you when giving service.

I refused to pay it and the manager was called.

It's a little pricey so I guess I won't be able to visit every Sunday

Good service , fast check in , the buffet was well stocked and the room service meals were okay , the room was cleaned in time and I had absolutely no complaints which is rare for a lagos hotel .

The rooms were clean and the linen was good quality.

This is a perfect hotel for a weekend getaway, the rooms are clean with very fluffy pillows, Amazing staff as well.

This hotel offers its guests the safest and most secure environment with Comfortable & clean rooms for relaxation.

Loved the chicken sandwich and pineapple fresh juice infused with ginger meeting rooms are so neat and big.

Clean rooms, great service with attentive and courteous staff, superfast wifi, supersport tv channels, bar area with good ambience and a selection of anthing one could possibly want.

The room was also neat and room service responded quickly to calls.

Every evening I was greeted by Oono O Emmanuel to confirm that my room was clean and I was still happy with my stay.

Rooms and clean and comfortable and the Wifi great.

Rooms are very clean, WIFI connection is good.

Rooms are clean spacious and comfortable and service is excellent.

Pros:
-Friendly, helpful staff 
-Rooms are clean 
-Well stocked mini bar 
-Strong shower 
-Delicious buffet food
-Quick room service 
-The room was a good size 
-Some nice extras like complementary wine on the first night 

Cons: 
-Being signed out of the WiFi every few minutes 
-Noisy air con 
-Limited entertainment channels 
-Restaurant staff could be quicker 
-The meal portions are excessive if you order A la carte which results in a gross amount of food wastage 
-At times the room/bathroom had a smell we couldn’t quite place 

Never the less as previously stated, you will enjoy your stay here and have the comforts one would desire on holiday.

The room was neat and excellent in every way.

This big hotel is worthy a stay, nice & neat room, fast Wifi, very good security, very kind porters, most of the reception staff was pretty warm.

Cleanliness of rooms and the whole hotel was always present.

Excellent facilities i.e regular light, AC, and comfort., bathroom and sitting room clean always.

Very comfortable room coupled with the comfort of the eating-in service (at all hours).

A friend suggested this place for a dinner/hangout, saying that the service was impeccable and she did not lie.

Nothing beats a calm relaxing location  with great food, quality service and pocket friendly 
Will be back.

The waiters were close enough this time and actually paid attention to the guests so I didn’t have to get up many times to ask for service.

From the gate to the concierge to the GSAs, to the restaurant service?

Clean, descent and very friendly service and top quality staff, always available to deliver.

Would like to say a big thank you to JOE, AKWEKA, JOSHUA and AMAKA IHEDIKE of course for their exemplary service.

The environment is a cosy and beautiful one and the services, a top notch, very interesting and satisfied with the services.

I cannot fault the staff; from the doormen to the porters, front desk staff, housekeeping and dining staff, the service was of a consistently high standard!

Great hotel, great food and for the most part gret service.

One of the most attractive bits of a hotel stay is the service and Southern sun disappointed me from the reception.

Very good services, good ambience, well mannered staff, the food can be better though.

The entire duct work is probably clogged with dust mites, mould and never been cleaned for ages.

Unfortunately, my room had carpet with was dirty and had a mouldy smell.

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