After switching room, I noticed a few hours later that I had left a few things in the closet.

The room was great except that the room door is hard to open and the a/c was a little loud

We found Mold in shower, rust stains along outside of tub, blood stains on sofa in our unit, oily fingerprints everywhere in common areas.

The heating and cooling system proved to be problematic and we spent the entire night either too cold or too hot.

I think the restaurant has issues with the exhaust fan.

but horrible bed, breakfast and very loud air conditioner in the room, so it is very difficult to sleep.

I understand the mildew smell because there is no fan in the bathroom to dispel all of the moisture,

Couldn't for the life of me figure out how to get the thermostat to work and warm the room up.

The little nuances I noticed are/were: inconsistent coffee replenishment's, the HVAC controls are not real friendly.

My only complaint is the bathroom fan didn't work.

She frowned around and seemed to be unhappy about switching rooms.

Let me start by saying I’m am usually a huge fan of the Hilton Brand.

but nothing out of the ordinary besides bathroom fan not working.

The AC unit was not working properly and the management team opted to wait until the next morning to address the issue.

I couldn't ask for a better stay away from home.Everything was taken care of for me the breakfast was excellent and the evening gathering was awesome.The staff were very friendly and helpful. Excellent

Cleanliness, friendly staff, manager’s reception hours, awesome breakfast, etc.

Still nice clean rooms, staff is very friendly, and food is still good.

Jennifer and Gray (at the bar) were most friendly and accommodating as we gathered.

Christine - very friendly, kind, and is always helping guests.

Bar staff were friendly and were able to make a personal favorite drink.

The property is well maintained and the staff very friendly.

We hadn’t stay at an Embassy Suites in years and I’m so glad we gave it a try - it's warm and friendly - the rooms are nice and more importantly clean.

From the friendly greeting at door to the amenities, this was a very nice spot to stop and rest during our trip.

The staff was especially helpful and friendly.

The staff is accommodating, friendly, and quick to act on your needs.

The hotel staff was friendly and helpful.

Top notch hotel with very friendly staff.

We are staying at this hotel till July and so far our favorite part of staying here is the snack bar specifically the chip dips they are the best I ever had.I met this really sweet lady named Jennifer she makes the snacks she was so helpful and very nice and has really made my family enjoy our stay here.looking forward to more delicious dips.

The only good experience was the gentlemen working breakfast in the morning.

Great place to stay for UT graduation Welcoming .Front desk help was scant  , Usually one person is on the front desk .

Gray always has a smile and is eager to make the best drinks - it’s always nice to talk with her.

Myself along with several coworkers have stayed here several times over the last year, and always a top notch facility and staff.

First let me start by saying this hotel and staff are amazing.

Nate - great addition to the front desk team, professional and personal.

Very nice staff, complimentary breakfast and reception were amazing.

The evening reception didn't disappoint and the bartender was very accommodating

Embassy Suites by Hilton Knoxville West

Free parking

Free High Speed Internet (WiFi)

Pool

Been a member of Wyndham rewards over 15 years even with their Credit card.

Immediately called front desk to report this so we wouldn't be charged  the $250 and ask for a receipt stating this BUT the front desk guy refused.

Could have better hot breakfast options
Could clean black marks off the walls 
A lil outdated rooms 
Not worth what’s charged 
I guess your paying for location 
You have to live 50 miles outside of Knoxville in order to stay there 
No locals are welcome

She said there’s an additional charge $40!

but my credit card was hacked with 24 hours. coincidence?????

They told me I could check out and they wouldn't charge me.

Less than 10 mins, had my key card and was on my way to my room.

Check your bill, and dispute the charges.

When charges were entered on credit card it was $20.00 higher, per night and refused to correct bill.i would recommend checking your bill and confirming your rate.

The lady on duty said they would make a $30 adjustment, still charging me over $60 for the night!!

While there were not as many outlets and charging outlets as the best places, there were enough to get the job done barely.

We had a mistake on our reservation, which would have upped our charge

but it didn't get billed as a no show, it was an actual stay.

but as you may have read from other reviewers, they charged a one-time fee for pets and did not charge it daily as they normally would.

Housekeeping staff were amazing and I give them credit for this review not being below average.

I was happy with everything until after checking out I looked at my bank account to see 2 other mysterious charges on my bill.

It sometimes takes frequent attempts for the door lock to recognize the key card.

On our last stay which was for 4 days we put on the the card requesting linen change and it was not DONE.

but once arriving at the hotel, I was charged $98.00 per room.

Keith, the general manager, Megan, the head housekeeper and Elaine in the breakfast nook are always friendly.

All of the staff are friendly, courteous, and very professional.

The hotel is clean, well maintained,has a friendly helpful staff and is a great value.

The staff was friendly and check-in was easy.

The staff an personnel are very friendly.

Impeccable service friendly staff  personally attentive to making your stay the best.

The staff could be friendly and helpful to you.

The staff was super friendly and the room was clean.

Everyone was friendly and accommodating, the breakfast next morning was excellent.

While the staff was very friendly and helpful, the property is in great need of an upgrade.

The entrance staff was courteous and genuine friendly; it was a girl at the midnight turn, whom I don’t remember her name (March 17th night) she was very helpful and nice towards my sons, when they were doing their laundry and the breakfast was very acceptable!

Very friendly staff and everything was clean and nice.

Staff was friendly, location was great & facilities were clean.

All around, this place is clean, friendly and run by good people.

We found the Baymont at Cedar Bluff to be very clean and the staff very friendly and helpful.

I've never encountered hotel staffing who were as accommodating, friendly and kind as the staff at this hotel.

Strong smell of bleach for hours after checking in.

The hallway smelled strongly of marijuana.

Carpets filthy, lampshade splattered with something.

however it smelled and had the worst stench!

Odor from heater is beyond disgusting and hanging a cartridge in vent will not fix this.

Mold in bathroom creeping around the floor boards.

The rooms were old and dingy, furniture old and dirty, our room smelled like rotten fruit, and the main part of the hotel smelled musty.

Smelled of smoke and I couldn’t breathe

The internet was crappy and slow, the bed was hard and uncomfortable, the water pressure was low, the bathtub wasn't clean enough for a bath, the water tasted nasty, and the customer service stunk!

As for my room, it had a noisy little fridge that didn't work and the whole place looks and smells like it should have been redone 10 years ago.

This was one of the few rooms we have stayed in where it didn't completely smell like cat pee or wet dog.

The carpet was disgusting, the bed was rock hard, the room was extremely small and outdated, the breakfast was less than average for a hotel, and when I declared my two dogs at check in, I was quoted that it would only be "a $20 per night pet fee."

The room smelled strongly of cinnamon pot pourri making it difficult to breathe; irritating our throats.

It smelled like fall pie when we walked in our room.

although there was a problem with the smoke alarm in the first rom we were given (it kept chirping) this was quickly resolved with keys to another room.

The staff were so kind and the spaces were bright & clean.

Keep doing what you’re doing guys and I will keep coming back. 🙂

Staff friendly.Rooms were nice and it's in a quiet location next to good restaurants.

Very professional staff greeted us and housekeeping did their job with just as much pride! !

The attendant also served you the breakfast juice.

The employees were all polite and helpful.

As I checked in Loretta was very professional and nice!

The housekeeping staff was more than accommodating.

Baymont by Wyndham Knoxville/Cedar Bluff

smell

creditcard

Everything looks well maintained and the staff is friendly and knowledgeable.

Your employees were friendly, helpful and welcoming.

Front desk staff was friendly and pleasant.

Great location, friendly and accommodating staff and great rooms.

The lady who checked us in was very friendly!

The staff was super friendly and made us feel welcome.

Staff friendly and helpful, my room was quiet.

Very friendly hotel is very clean and well-kept.

It was extremely clean and I am very picky about that  The staff was very friendly and helpful.

Akia and Shamar  at the check in was very  friendly we felt very Welcome 🤗  price and location was good for us👍❤️Thanks for the warm welcome.My son had the breakfast 🍳 and they had lots of parking in the front and back of the building

The staff was friendly and helpful, and they went above and beyond to make sure my stay was enjoyable.

They were thw perfecr balance of friendly and professional.

All of the staff were friendly and extremely helpful, even when we needed extra towels and toilet paper every day.

Very clean rooms, great beds, great breakfast options, friendly front desk staff.I highly recommend this hotel.

Beds are very hard, and air condioner smelled moldy when turned on high.

but smelled strongly of smoke (strongly enough that I woke up with out of control allergies).

but there was a distinct smell about the room.

Also, the room carpet was filthy and the room smelled damp.

Room not vacuumed and large disgusting spot stuck on couch.

All the hallways in the hotel smelled horribly of pot.The emergency evacuation route posted on our door was for the third floor not for the second floor we were staying on.

Smelled bad, dirty, lazy front desk, beds are hard as a rock, no screen in window and we had our $600 hitch stolen while the lazy front desk person was right by our truck.

Hotel smells very weird with the rooms having a musky moldy smell.

Bed comforter was lumpy, bed spreads old and room smelled of mold.

The bathrooms needs a DEEP clean (mold on the ceiling and in the tile grout) and the comforters should be burned that are so stained and oily.

Or, the room may have been a smokers room at some time in it’s past and they just couldn’t quite get all the smell out.

It had a machine oil smell and the exercise equipment needs repair, as it would not reset for a new workout.

Our room smelled of stale cigarette smoke.

We had control of our room temperature so we didn't freeze or burn up.

The only complaint I had was that our hallway smelled like cigarettes.

When we arrived the front desk staff was very accommodating to get us checked in and help with our point cards.

The staff also spoke highly of the owner.

Best Western Plus Knoxville Cedar Bluff

Hallways were not very clean - there was a piece of trash in front of one of the room doors  on our hallway and it stayed there for three days -  I suspect the hallway wasn't cleaned for at least three days.

The elevator up was hot and smelled bad, as did our room upon opening the door.

The guys next door to us were screaming very late into the night.

Third thing wrong was the builder that installed the door on the shower did not seal the bottom.

.the maids wake you up in the hallways slamming doors at 7:30 a.m.

but found myself on the first floor near an exit door.

but I can barely move around that bathroom  It is so small that when I tried to close the bathroom door it would hoy my toes  The bed was especially bad.

My husband was with me this time and he couldn't believe that the staff knew my name as soon as I walked in the door and they knew my preference for my room.

The hallways feature dark paint and carpeting and the doors to the guest rooms are very scuffed.

Within 2-3 minutes someone arrive at the door and had the remote replaced and reprogrammed and replaced the phone with a new one right outta the box.

We had to ask them 3 times over 2 days to empty the overflowing trash bin outside the front door.

Three trips to the front desk to get a key that would open our door. Disappointing.

When we went to the room we put items in the fridge and noticed it had not been cleaned from the previous guest, there was hair in the tub and toothpaste on the back of the bathroom door.

From the moment we walked in the door until we left, every staff member we dealt with was nothing short of outstanding.

Sadly the toilet in 301 ran all night; had to close the door.

If you're used to Hampton quality, you will find nothing to disappoint, except a hiccup with the door locks.

The only thing that was bothersome, was there was a draft in the door that kept making a noise every so often,

The room did not have a second vanity area so getting  everyone ready for bed and dressed and out the door was a challenge.

The breakfast staff were both friendly and helpful.

The employees at the front desk were efficient, friendly and helpful, and the check in process  went well.

Staff was friendly, and they accommodated the large group of about 50 well.

Staff was friendly enough, I didn’t encounter too many staff members as I did digital check in and check out.

Our visit began with a friendly check-in experience.

Very friendly and efficient check in and staff.

The hotel was clean and staff were friendly.

Friendly staff, accommodating, great location to anything needed, groceries, shopping, local restaurants, bars and fast foods.

Friendly staff, clean rooms, fitness center, and an actual breakfast buffet not a grab and go.

Friendly desk staff wearing masks, clean rooms with stickers outside the doors upon check in,  breakfast served in containers instead of buffet style and designated clean or dirty pens/keys were common themes between 2 different Hampton stays in 1 week.

The Clerk’s at the front desk was very helpful and friendly.

Hotel was very clean and staff was very friendly and helpful.

Great hotel, friendly staff and a delicious breakfast.

The front desk staff was friendly and welcoming.

The staff was friendly and the facilities clean.

Friendly staff, clean and comfortable rooms, free WiFi and great breakfast.

The hotel is meticulously maintained, the Front Desk Staff, Sam & Clive, always assist with a smile, rooms are impeccably maintained, etc.

Our rowing team stayed for the Dogwood Regatta at this Hampton Hotel.

but it was QUIET - no noise from the expressway or anyone celebrating a team win!.

Our team stayed here for state swim meet and will continue to do so!

Every employee I ran into was my incredibly kind and helpful, and it was sincere.

The staff was the kindest and most welcoming that I’ve ever experienced.

Night shift attendance has 3 folks on duty.

The staff provided me with a long list that I could choose from.

The two gentlemen working the desks were amazing!

I had a great receptionist, good fresh clean room, and incredibly fast internet.

The cleaning staff even helped me pull off a big surprise.

The staff are very hospitable and welcoming.

Hampton Inn Knoxville-West At Cedar Bluff

door

Very clean, friendly staff, everything worked.

This is the most friendly and accommodating hotel I’ve stayed at - not just in Knoxville,

The staff are great, very friendly and eager to assist as a guest.

The staff was friendly and the amenities were all very clean.

I was highly impressed with the friendly staff that welcomed us as we stepped to the front desk.

The hotel met all expectations as well as the staff being friendly, professional and helpful.

The agents at the check in counter were friendly and helpful.

Great location, lots of restaurants within walking distance, beds are very comfortable, staff is super friendly and hotel is clean and comfortable.

Front desk staff was very helpful, friendly and efficient.

It was clean and the employees were very friendly.

The staff are friendly and the rooms clean.

The staff is so, so friendly, likely really friendly!

Friendly staff, clean rooms, and very accommodating to last minute needs.

Everyone here was friendly and everything was clean.

The staff were very friendly and informative.

Great staff….friendly, helpful folks that desire to make one’s stay as nice as possible.

Last Saturday night when we inquired about the restaurant hours, the desk clerk assured that their “good cook” was on duty and we would enjoy our dinner.

Abby, Nicole and the rest of the staff were wonderful, treated us like family and anticipated our needs.

Warm welcoming, clean spaces, very comfortable bed (have no idea why some here are saying hard beds- that was Not True for our room), pleasant bar area, well lit room.

From beginning to end, she was extremely pleasant and helpful.

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