After switching room, I noticed a few hours later that I had left a few things in the closet.

The room was great except that the room door is hard to open and the a/c was a little loud

We found Mold in shower, rust stains along outside of tub, blood stains on sofa in our unit, oily fingerprints everywhere in common areas.

The heating and cooling system proved to be problematic and we spent the entire night either too cold or too hot.

I think the restaurant has issues with the exhaust fan.

but horrible bed, breakfast and very loud air conditioner in the room, so it is very difficult to sleep.

I understand the mildew smell because there is no fan in the bathroom to dispel all of the moisture,

Couldn't for the life of me figure out how to get the thermostat to work and warm the room up.

The little nuances I noticed are/were: inconsistent coffee replenishment's, the HVAC controls are not real friendly.

My only complaint is the bathroom fan didn't work.

Let me start by saying I’m am usually a huge fan of the Hilton Brand.

She frowned around and seemed to be unhappy about switching rooms.

but nothing out of the ordinary besides bathroom fan not working.

The AC unit was not working properly and the management team opted to wait until the next morning to address the issue.

The lobby is pretty, rooms are large and clean, the hot buffet breakfast is complimentary and pretty good, and the digital key plus contactless check in and check out are convenient.

I couldn't ask for a better stay away from home.Everything was taken care of for me the breakfast was excellent and the evening gathering was awesome.The staff were very friendly and helpful. Excellent

Breakfast in the mornings was delicious, and we enjoyed the little plates and 🍷and 🍺 In the evenings.

The managers special cocktail hour was a bonus as well as ‘cook to order’ breakfast.

We are staying at this hotel till July and so far our favorite part of staying here is the snack bar specifically the chip dips they are the best I ever had.I met this really sweet lady named Jennifer she makes the snacks she was so helpful and very nice and has really made my family enjoy our stay here.looking forward to more delicious dips.

The only good experience was the gentlemen working breakfast in the morning.

Cleanliness, friendly staff, manager’s reception hours, awesome breakfast, etc.

Jennifer, Gray and Kate are super during the “evening reception and dinner “-
Jennifer always surprises guests with her creative and delicious dips and various fruit and vegetable trays.

And our daily breakfast was not only delicious,

Very nice staff, complimentary breakfast and reception were amazing.

The Evening Reception was a welcome treat, and the cook to order breakfast was fantastic!

We know we will be welcomed, have a nice, clean room, and a delicious hot breakfast in the morning.

Enjoyed the manager's reception and the custom made omelets at breakfast.

wife and i are snow birds headed home we decided to make a road trip of the ride home 7 days and nights this is the best property i have stayed at great breakfast nice mge reception clean room and good water pressure only complaint was with the rom svc steak i had last night not being cooked like i ordered should have new better would highly recommend staying here

The room is spacious, clean, and the breakfast is AMAZING.

The bedroom was so dark, the bed & bedding were perfect, and everything was spotless.

Otherwise , great property , comfortable, spacious , clean .

Still nice clean rooms, staff is very friendly, and food is still good.

Our room was on the 5th floor and was very clean.

We hadn’t stay at an Embassy Suites in years and I’m so glad we gave it a try - it's warm and friendly - the rooms are nice and more importantly clean.

We used Trip advisor and then google searched the hotels in the area. The hotel is gorgeous, extremely clean(which I am picky about) and great customer service (which also is a big thing for me.)

Excellent experience.When dining in the restaraunt ask for AJ you will consider yourself lucky to experience his humble service oriented attitude.Very clean nice room.Great lounge area.Very nice outside dining area.

We visited over the holidays and found the facility to be beautifully maintained and clean.

Clean, comfortable, and convenient to everything!

The complimentary breakfast was the icing on the cake!

Dinner at the restaurant (salmon, pizza and appetizers) was all excellent, as was the complimentary breakfast where empty serving trays were quickly refilled.

Large screen tv with bar, restaurant and complementary breakfast buffet room.

Definitely will return to this Hilton Hotel, from checkin to the comfort of the bed and pillows to the complimentary breakfast!

And to have this breakfast included in the price of the room is a true bargain!

The made to order included breakfast was such a pleasant surprise .

The complimentary breakfast was quite good and included a made to order omelet bar.

Everything was excellent from the digital concierge before check in, to the extremely awesome complimentary breakfast.

Breakfast was complimentary and made to order.

The breakfast was included and was very good.

Managers reception and complimentary breakfast were great.

I enjoyed my stay, staff was friendly, complimentary breakfast was amazing.

We enjoyed the complimentary breakfast and snack and beverage time offered.

Great place to stay one of the best hotels I have stayed at the service was great very clean complimentary breakfast was great free drinks every afternoon really enjoyed the premium floor with the free snacks

We enjoyed the complimentary breakfast buffet and every member of the staff we encountered was so friendly.

The complimentary breakfast was a very satisfying hot made-to-order meal with good choices.

The gentleman who makes the omelets will remember my order even after not being there for a month or so.

Eric kept his cool and made the best omelets!

Another morning the gentleman who makes the omelets (who is fantastic by the way) was making 3 made to order omelets and serving the side dishes.

Breakfast was great, with a made-to-order omelet bar that I enjoyed.

From great greetings when you walk in from Martin, to shrimp scampi by Chef Cleo and morning omelets by Nicole. yum.

If there was a Gourmet Omelet school, their Chef went to it.

Buffet style plus made to order omelet and waffles

Breakfast is so much better with a fresh omelet and great coffee that never runs out.

Eric made me a fabulous omelet and folded it like a burrito!

The hotel also serves an excellent made to order breakfast where we had omelets and waffles.

The breakfast bar was filled with numerous options from a "create your own" omelet, fresh fruit, cheese grits (tasty), sausage, and more.

As as nice as it looks in pictures.Clean room, comfy bed, big shower, good pressure. Kudos to Ashley Snow for being so helpful, telling us about the cooked to order omelets & great breakfast selection (true!)

The gentleman making omelets was a whiz at what he does,

Great service, clean king suite and then a wonderful breakfast with made to order omelets.

The breakfast was delicious and plentiful and I have no idea what t people were talking about with a line by the omelet station not allowing people to access the other food.

The breakfast was also very good and really like the omelet bar

Breakfast was fantastic especially the made to order omelets.

The on site restaurant charges a 20% service fee for to-go food even if you order in the actual restaurant and wait there for your food.

Super clean, great staff and location, the room layouts are fantastic and the made to order breakfast is phenomenal!!

The made to order breakfast is back and it was fantastic!

Best omelettes ever and he could remember an incredible number of orders and produce them immediately.

The service was very good and there was enough variety that we were able to order something different every night and still get good food.

The best surprise was the made to order breakfast . wow!

Beautiful room,great welcome reception and made to order breakfast which was superb!!

The breakfast service was a good standard buffet with eggs and waffles cooked to order.

Loved the Breakfast bar - had a fantastic made to order omelette.

We had who we believe to be the manager let us know that we cannot eat our pizza in the same area the snacks are served which was fine so I left with the children back upstairs to finish our food while my fiancé would come back down to order a drink now and again.

We just wanted to take some food to our room after a long travel day.

Jennifer prepared an awesome broccoli salad.

Kate is great at interacting with guests and offering suggestions for their evening meal - she is very passionate about culinary and will do great things ! !

She recommended I try the watermelon salad and cucumber salad.

Heather helped us coordinate catering for the rehearsal dinner and it was excellent.

Most of us will have some drinks at the bar, eat in the restaurant and even buy some over priced snacks from the store.

The food menu was varied, reasonably priced and tasted great.

Complimentary snacks at evening reception were fresh and tasty - with healthy choices.

Nice courtyard where you can eat if you wish.

I had a great experience at dinner and the social hour at the Embassy Suites West in Knoxville, TN.

Guided Tours, National Fitness Center, Open Chord Music Shop, Pacceka Massage Meditations, LLC, Sir Goony's Family Fun Center, PetSmart #1087, Painting with a Twist, JumpJam Trampoline Park, Regal Cinemas Pinnacle 18, Golf & Games, Salon Visage, Laser Quest, 8eighty8 Craft Cocktail Lounge, Lace & Glam Bridal Boutique, West Hills/John Bynon Park, Wow!

Chesapeake’s across the street is an excellent place to eat.

The evening reception bartenders are wonderful, as is the morning grill chef and the rest of the morning restaurant staff.

Excellent customer service, great food and bar.

I switched rooms during my stay due to wanting a King instead of 2 queens.

The room was well appointed and comfortable which  I expect at any Embassy Suites.

It all starts with your check in and check out experience ( Bob and Nate) are very personable and eager to help you with any requests ( from assigning you a great room, recommending their favorites from the restaurant, or helping with simple office needs).

My room was exactly as I requested (location) and arrangement.

All I needed was a room upgrade at check-in.

The water pressure in the shower is low, internet is fine they have two large TV's in the room

Great place to stay for UT graduation Welcoming .Front desk help was scant  , Usually one person is on the front desk .

Gray always has a smile and is eager to make the best drinks - it’s always nice to talk with her.

Myself along with several coworkers have stayed here several times over the last year, and always a top notch facility and staff.

First let me start by saying this hotel and staff are amazing.

Nate - great addition to the front desk team, professional and personal.

Bar staff were friendly and were able to make a personal favorite drink.

The evening reception didn't disappoint and the bartender was very accommodating

Embassy Suites by Hilton Knoxville West

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The hotel was clean,  breakfast well stocked with helpful staff, room was large and smelled fresh.

Breakfast was fresh and there was a big selection.

The breakfast was amazing except when O overfilled the waffle iron, it still tasted good.

Breakfast is included and had a decent variety of items.

The included breakfast is also pretty good.

I had a nice clean room, comfortable bed, a good hot breakfast - biscuits and gravy, ample parking, and a pleasant check in and out.

but cutting through parking lots works ok. Breakfast ok, eggs could be a little softer.

The breakfast was also a notch up from other hotels.

It also had a microwave and mini-fridge, and the breakfast was also very good, with both waffles and pancakes, oatmeal, bacon and eggs, and other items.

Akia and Shamar  at the check in was very  friendly we felt very Welcome 🤗  price and location was good for us👍❤️Thanks for the warm welcome.My son had the breakfast 🍳 and they had lots of parking in the front and back of the building

The BW is well maintained, clean and reasonably priced the rooms are large and the bedding is very good.

When we got to our room it was nice and clean and tidy as was all the property.

Cleanliness of the room exceeded my expectations!

The room was clean and the beds were comfortable.

Very friendly hotel is very clean and well-kept.

We were pleasantly surprised by the cleanliness of the hotel.

The room I was in was new, clean and very spacious.

The room was so spacious and clean and bright

The staff were extremely helpful and the hotel was clean, comfortable, and well-maintained.

The mattress was very comfortable and the room darkening shades helped greatly come morning.

It was decorated very nicely and the bed was comfy.

The bed was exceptionally comfortable, ensuring a restful night's sleep.

Everything about our stay was comfortable.

It was very clean, the beds were comfortable, the bedding was lovely, and I loved that the doors were relatively soft closing.

On the upside, the bed was comfortable, and the room was a good size with a microwave and refrigerator.

The bed was the most comfortable that I have slept in away from home.

We enjoyed our stay at Best Western Plus, comfy beds, clean room, friendly staff, complimentary breakfast.

Comfortable bed, quiet night, work out room ok. Breakfast good.

Our room was very clean and the beds were comfortable.

Staff was extremely friendly upon arrival, lots of parking close to the hotel entrances, nice clean rooms, very comfortable beds.

Rooms were clean and beds were comfortable.

This Best Western Plus has it all, from friendly employees to clean room, fantastic Breakfast Buffet, when you walk in the front area is spotless, of course we was greeted by Ashley  as we entered .. ours room was so quite bed was comfortable, the only downfall was our shower had very little water pressure..

I particularly liked how comfortable the bed was.

Our room was clean and the bed was comfortable.

Nice modern coffee machine was located in the lobby.

Added touch was a great coffee maker in the lobby plus soft cookies !

Lobby areas and common spaces were also clean.

We stayed in Room 113 which is just off the lobby and faces the Interstate. .

Samantha checked us in an upgraded out room to a King Suite right off of the lobby, which was our preference.

From the moment I entered the lobby I knew I’ll be coming back next time I visit Knoxville.

but it's a different story within: a handsome two-story lobby and fireplace, plenty of warmth and original artworks, a welcoming front desk and luxury room accommodations.

The hotel has a new lobby, rooms are nicely decorated, ample space, quiet and very comfortable beds.

The foyer was clean, the rooms were nice, the parking lot was easy to navigate, and the free breakfast was nicely prepared and offered a little something for anyone.

The whole set up in the lobby was actually very spacious and everything was easy to access.

but we enjoyed every minute, our big king bed was SUPER comfy, the lobby layout was nice and the staff welcoming and kind.

Coffee and fruit were readily available in the lobby day and night.

Great location, friendly and accommodating staff and great rooms.

The room looked and smelled good - zero concerns or complaints.

Staff friendly and helpful, my room was quiet.

Helped get discounts for the rooms and the following rooms across the country.

Beds are very hard, and air condioner smelled moldy when turned on high.

but smelled strongly of smoke (strongly enough that I woke up with out of control allergies).

but there was a distinct smell about the room.

Also, the room carpet was filthy and the room smelled damp.

Room not vacuumed and large disgusting spot stuck on couch.

I Could Use A Massage, Concord Park, The Casual Pint, THE CUTTING EDGE CLASSROOM, Longevity Massage Specialists, Bella Boutique, Rocky Hill Ballfields, Bearden Middle School Ballfields, Founders Park at Campbell Station, Farragut Folklife Museum, Grigsby Chapel Greenway, Flying Anvil Theatre, Butler & Bailey Market Cooking Classes, Smoky Mountain Quilters Of Tennessee Annual Quilt Show, Northwest Sports Complex, Turkey Creek Greenway, Knoxville Jewish Alliance, Pump It Up, Longevity Massage Specialists, Anchor Park, McKay Books Knoxville, The Red Piano Lounge, Healing U Therapeutic Massage, Drink.

All the hallways in the hotel smelled horribly of pot.The emergency evacuation route posted on our door was for the third floor not for the second floor we were staying on.

Smelled bad, dirty, lazy front desk, beds are hard as a rock, no screen in window and we had our $600 hitch stolen while the lazy front desk person was right by our truck.

Hotel smells very weird with the rooms having a musky moldy smell.

Bed comforter was lumpy, bed spreads old and room smelled of mold.

The bathrooms needs a DEEP clean (mold on the ceiling and in the tile grout) and the comforters should be burned that are so stained and oily.

Or, the room may have been a smokers room at some time in it’s past and they just couldn’t quite get all the smell out.

It had a machine oil smell and the exercise equipment needs repair, as it would not reset for a new workout.

Our room smelled of stale cigarette smoke.

We had control of our room temperature so we didn't freeze or burn up.

Everything looks well maintained and the staff is friendly and knowledgeable.

Your employees were friendly, helpful and welcoming.

Front desk staff was friendly and pleasant.

The lady who checked us in was very friendly!

When we arrived the front desk staff was very accommodating to get us checked in and help with our point cards.

The staff was super friendly and made us feel welcome.

The staff also spoke highly of the owner.

Unlike other hotels in the area at this time of year (football season) a two night minimum stay wasn’t required, so that was a big factor in our reason for selecting this hotel. Also the location is excellent - very close to the interstate for easy travel and plenty of restaurants and even some amusements (movies, bowling, kids play spaces, etc.)

even though there was a big bus of travelers.

We will look for a Best Western Plus when we travel anywhere else.

This was our 4th stay here and has become our "go to" for when we travel through Knoxville.

We stopped in on our recent travels back home for a nights rest.

I stay at Best western's quite a bit traveling for work, and this has to be one of the best.

I was traveling for business, ended up spending about a week and half at this location.

As a  Best Western Rewards Diamond member, I spend 60-70 nights annually in leisure travel and 95 % of those nights are with Best Western properties across the US.

Very friendly staff great breakfast very clean rooms very safe place to stay.I definitely would recommend this place to stay for the price and location.If you plan on traveling for Tennessee football game this will be a great location with many restaurants around grocery stores.

Would recommend for business trips or travel, especially if on the budget.

The Hotel Manager, Christine, went above and beyond to acquaint this 1st time Knoxville traveler with the area and made me very comfortable to be there as a solo traveler.

We travel extensively for business, this stay was our 21st hotel night since the beginning of June.

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