Unexpected 75 euro (called as “mandatory fee”) was charged during check-out.

They have got two electric charged for electric cars

Their are many extra charges like for parking, Room cleaning, Breakfast.

RCI should direct Alpenland to include these charges up front before a person makes the booking.

The registration card must be filled out by hand.

But considering the cost vis-a-vis facilities, it is felt that the unit charges here are much higher than what you get elsewhere!

Out of repect to the customer who is already spending large amount of money, please do not charge for the two bottle of water in the room.

We asked the front desk for an electric boiler and received one without additional charge, which was wonderful--we are tea and coffee enthusiasts to say the least!

but had to pay for them; 75 Euro is a high charge for five nights of not using something.

They charge for 20 euros for wifi for first device and 10 for every other device, which is kind of silly.

Note if you leave something charging when you’re out of the room the maid will unplug it.

Housekeeping comes daily at no extra charge.

They charged extra for parking for RCI guests

If you don't know were to go by Salzburgerland card.

(Though they could finally install free wifi in the hotel complex!! Charging several euros for a few hours of internet is ridiculous in year 2015)

Be aware, they do charge for almost everything.

The staff are welcoming, super friendly and helpful.

The hotel has friendly helpful staff, is clean and well maintained --with daily cleaning services.

Accommodation was clean and spacious, the staff were friendly and helpful and the food excellent.

The staff is extremely friendly and excellent with their hospitality.

The staff are friendly and helpful, the breakfast buffet is good and varied.

Also few members of the staff were friendly and helpfull, thank you for make few nice moments to us.

Very clean facility, and the staff is very friendly.

We had a great time in this awesome friendly and very clean property.

The staff were very friendly and nothing was too much trouble.

The staff was friendly and helpful, the facility was clean and had everything people need for a comfortable stay, and the food in the resort restaurant was great.

but what sets this hotel apart is the friendly and helpful attitude of the staff.

Always a warm and friendly welcome at the  Alpenland sport hotel.

Every employee of the hotel were friendly and helpful.

Friendly and helpful staff; especially Peter, Guest Relations guy.

English is easily spoken and very, very friendly and helpful.

There are electric bikes you can hire too for 39 Euros, it's a shame you can't hire them for 2 days for a reduced price.

This was part of an RCI exchange, and we were aware this is a hotel , and that there would be extra fees involved.

Thought the breakfast buffet and restaurant prices in the hotel a bit overpriced compared to those food establishments in the area.

Breakfast is very expensive at the hotel.

The Alpenland hotel is not cheap if you pay the full price,

but we never partook due to the number of us traveling mainly due to the expense.

but you have to pay 44 euros to use them.

There is no mention of these Fees when we booked our stay on RCI / Alpenland Sport Hotel website.

I do wish laundry was cheaper and that there was air conditioning in the rooms.

You charge too much for food arrangements, so we didn't use that.

The only negative for us was the expectation that we will have self catering option to reduce the cost by making our food.

US standards would not even rate it as a bed.

Wonderful team and helpful team particularly Gona.

This resort was just wonderful… from the staff, to the delicious breakfast, the room, and the pool!

The staff were very informative and helpful.

It was spotless, staff was helpful,  food in restaurant delicious and reasonable.

Resort, restaurant and mainly the staff were amazing.

We had a nice registration at the front desk.

Staff are incredibly helpful, and Peter will advise you on your excursions.

This is a great property, with 5 star staff both at checkin and the restaurant.

The staff is so kind - both at the reception and in the restaurant.

Comfortable stay with biggg size rooms,interconnected,nice pool,spa, restaurant and above all the whole staff was supportive,helpful .

but the beds were very comfortable,  and reception provided a kettle to make tea.

Unfortunately when I notified half an hour before the meeting that the internet was very bad they did not want to share the local internet password.

Our only issue was the wifi service, which sometimes did not support streaming TV.

This was my first visit to St. Johann Im Pongau, and I was using my ownership week through ARI's Holiday Network.

Wifi was the only problem with frequent interruptions and low speeds.

*Wifi at 27 EUR for two devices is not cost effective.

Unfortunately the wifi connection was a disaster, we had to go in the bathroom to get a 2 circle receipt and when asking for a new password we couldn't get as too may users.

And finally; if I need to pay 18€ for internet connection for a week, I would expect quality and speed in the connection

There was no free WiFi  , no breakfast included in my redemption too therefore we needed to go out every morning for something to eat.

Everything in our room was hard wired into wall.

why not free sheets for sauna , why  only one sauna  open in   top hours -  
Very lazy internet

* There is an odd system for wifi which requires that each device has its own login.

but an additional 9 Euro for each additional device.

This did cover daily cleaning and the wifi cost (advertised at 18 euro per week per device).

My only concerns for this place is 1 you have to pay 18 Euro's per week for WI FI and to be honest its dreadful and 2 as a none smoker  they allow smoking in Wally's bar which leads onto the restaurant for me these were the only concerns about this place .

Alpenland St Johann

creditcard

price

wifi

Electric vehicle charging station

Wifi

Pool

The view from our room was stunning, the staff was very friendly and helpful, the food and drinks were delicious, I could go on and on.

The staff are friendly and in most cases very welcoming.

All the staff were very friendly and there were lots of them so never waited long for anything.

They always greet you with a warm friendly smile and are so attentive you have nothing to worry about whilst your there.

The staff is very friendly and strive to offer the best service.

All staff from cleaners to owners were very friendly.

Very friendly staff and good cleaning, so in all a good place to stay!

The hotel itself was wonderful, the staff was very friendly and the overall atmosphere was cozy.

The hotel has really nice enviroment and amazing and friendly staff (especially Elvis was incredible!).

Staff very friendly and we were always made to feel very welcome.

The service fom the restaurant and the bar was very friendly.

Beautiful hotel with all the amenities friendly staff very helpful expecialy sweethy, Elvis, Mathias and coworkers room's with nice view

All staff at the hotel are very friendly and you fell very welcome.

Nice hotel, excellent kitchen, friendly staff and the smile is for free.

Staff is adequate and friendly
There s a disco in the cellar.

Reception well organised, staff very friendly and gave helpful tips for excursions.

The staff were friendly and very helpful with good advice on where to visit.

The staff, especially at reception, were very friendly and helpful with several requests.

The staff were very friendly and helpful.

We stayed 5 nights there and had to leave two nights early because we could not sleep in our loud room, they could not give us another room and it was too hot inside.

but not the best I have experienced in European hotels, there was a limited selection of hot food.

Generally choice of a meat, fish and vegetarian dish every evening with wide choice of hot and cold continental style breakfast.

I am still wondering what was the point of "celery foam" on one meal!!!.

Only small criticism - don't bother opting for meal in downstairs bar - not worth it and poor service comparably and if you like a cuppa - take your own kettle - small spar shop opposite hotel to buy t bags and  milk.

though , will be of the smiles, the care and the thoughtfulness of the staff.

Everything at the hotel is of the highest quality and the staff members are unfailingly polite,kind and cheerful.

Amazing place to stay in the heart of the mountains!The Service level and the owners and staff are brilliant the whole way through!

The hotel and staff are amazing and nothing is any trouble.

This year we had the pleasure of joining a family friendly half-day trek to a mountaintop Almhütte led by the host family.

Our room was super clean & comfortable with a clear view of the Matterhorn from our balcony, included free WiFi and complimentary breakfast & dinner, the staff was wonderful, service and food was great, and we couldn't be happier.

The staff is really fantastic and the food in the restaurant is super good.

Really nice hotel with quite some history and smart owners.

A "thank you very much" to all the staff and in particular to
 Elvis ( Costello 😊 ) and Nikola Kotsev.

Will return again next season and Thanks to staff and kitchen for memorable visit.

strange because we have never been there at Christmas, and we have always been at the reception. .

Aktivhotel Alpendorf

poor

point

Free parking

Free High Speed Internet (WiFi)

The only thing which could possibly have improved our stay would be air con in the rooms as it was very hot during our stay

However, the room was baking hot - even when it was cool outside and the windows had been open for hours - the staff did not respind well to this feedback, implying that we were simply being difficult and bring 2 small and borken fans after repeated complaints.

The showers give you a choice of either scalding hot or freezing cold.

The ventilation system outside was a bit noisy untill 10pm.

Also the cot was really old and not comfortable at all - definitely worth 4+ star hotel. 2.

Staff was simply the best, super professional, friendly, smiley and always willing to help.

The staff look after both the adults and children in a really friendly and welcoming manner.

Wonderful hotel with great facilities , convenient location , friendly attentive staff and fabulous kids club and activities !

The hotel staff and the owner family were very friendly and tried to fulfill our little wishes.

The positives
- great for kids
- great warm pool area
- great variety of food and if asked they will provide chips and pasta for fussy eaters
- fantastic location, 100 metres from the ski hire shop and the gondola
- ski lockers in ski hire shop, hotel gives you locks
- hotel is very clean and safe for kids, front exit is onto pedestrianised area
- 1 hour transfer from Salzburg airport, costs €140 each way, no zigs zags up the mountain
- ski lessons available, 
- friendly staff
- wifi throughout

Negatives
- if you are a good skier then you will quickly cover all the slopes on the side of the mountain above the Alpina, you can ski over to the connected resorts

All the staff are very friendly and helpful.

Kids club - very nice and friendly staff
3.

It was clean, staff were friendly and a wide variety of refreshments available.

very friendly staff and was ready to help with anything we needed.its the perfect hotel for kids .. the kids wonderland was great .. they do have different programs each day for kids .

Top quality and super friendly people made a great holidays
Our kids were specially impressed by the magician, the barman and "the omelette Man" (every morning with a big smile on his face)
Well done!

To summarise the stay
Pros
Location next to the gondola station
Pool and wellness area is great
Kids pool 
Kids club 
Staff is friendly

Cons
Food is nothing special compared to the hotels at the same level we visited
Baby/Kids food is very limited

Staff was friendly and attentive (mostly).

The staff was friendly and spoke English.

The staff at the hotel were wonderfully friendly and the food was top notch!

The staff is friendly and speaks English fluently.

The Schwartz Family are fantastic hosts and the staff are friendly yet professional.

but the friendly staff, good food and great facilities made up for it.

For a family holiday this establishment is highly recommended, highlights of our trip included;
> The efficient, well run and friendly "Kids Club".

We stayed in children friendly hotels before, where you do not think of leaving the hotel for days because children have so much fun there,

Nothing to fault - lovely staff, room amazing, good food and amazing view.

Staff throughout the hotel were great, particularly the reception and spa staff.

From the quality of the staff and food, to the swimming pools, gym, wellness centre, bedrooms and location of the Alpendorf gondola, less than 100 metres and Salzburg airport only a 45 minute car journey, this hotel has it all.

We would especially like to thank the staff at reception who made our weeks stay so enjoyable!

Good
- nice Location
- clean
- spacious rooms , 
- comfortable beds
- good Selection of food and lots 

Areas for improvement 
- kids club
— tired kids club, young staff, not so secure especially the back foot and garden, boring activities lots of room for improvements.

Thank you to the Family Schwarz and all their staff for a wonderful stay.

After last year, wonderfull holiday spent in Alpina Hotel, we decided to come back again, here, and we found same great hotel, together with nice staff, good food and all kids attractions.

The staff were pleasant and the waitress at dinner the first night was very helpful, and the pizza place staff are great, they even made us pina coladas!

The hotel is a member of an association welcoming families with children (Kinderhotels),

Amazing place to Go with children - the staff in club are so much fun and the programmes are great for skiers and non skiers .

You have a lot of hiking options if you are an outdoors person just ask at the reception about hiking routes.

The receptionists are all great and helpful.

They are all very personable, polite and helpful to a person.

The beauty spa was great, easy to book and very professional.

Alpina Alpendorf

From the moment we arrived to the time we left, nothing was too much for the hotel management and their team of attentive and friendly staff.

`
They have organic and environment friendly toiletries, they fill them up, I appreciate.

Aside from the big rooms and bathrooms, the quality of toiletries at our disposal, the service and the cleanliness of the hotel, we found the staff of the hotel to be extremely professional, efficient, friendly, and helpful.

An amazingly friendly staff wit special mention for the reception and restaurant staff.

Nice bar and public areas staff friendly and helpful.

Child friendly service, great food, great facilities and a short walk to the lift bringing you up to 1500m in no time.

Check-in was quick and efficient and the staff were very friendly.

The Oberforsthof Hotel is a great place to stay ; it has very comfortable and spacious rooms, a great kitchen and very friendly staff, at the reception as well as in the restaurant and bar.

Lovely hotel, gorgeous food, next to the slopes, cool apres ski bar 50 meters from the hotel, spa is amazing, restaurant staff is so friendly and welcoming, will be definitely back next year!

The service was nice and friendly in a refreshingly natural way, no artificial politeness here.

Perfect location, the ski lift across the street, the ski rent in front the hotel, excellent service, friendly staff, tasty cuisine and perfect choice of wines.

Assisted and anticipated our needs with a friendly smile.

The hotel was very clean and the staff very, very friendly.

Food served in the hotel very good quality and the staff were so professional and friendly, a great combination.

but most importantly, two of our skis were stolen right out of the cellar storage space.

All the staff were helpful and attentive and most spoke good English.

We were especially well looked after by the lovely Lazslo in the restaurant; he was so kind and caring to us.

But it is the question of what their parents allow them to do. .

The staff could not have done more for us.

but the owner doesn’t seem to care and it’s out of the hands of the staff.

The staff are exceptional and I received probably the best service that I have experienced in any 5 star hotel.

Fantastic service - the staff made us feel so welcome.

The lady spoke their language (french) so they were even happier.

Hello
We spent 5 nights in this magical hotel
What to say, the staff is very nice and smiling, always pro active
The room just a dream, the manager of the hotel present and listening and very nice
the location and very good, good pool, a little too crowded during the day otherwise pleasant.

The facilities are excellent and the staff is very service minded.

Last year chap in shop didn’t appear that knowledgeable about skis and set up so went down the road to intersport who seemed switched on.

but the service from the staff is the best ive ever experianced!

Its really easy to review, amazing location, dedicated and kind staff, tasty, healthy and regional food, cozy and big rooms.

although there was also a soccer team staying here and a lot of children as well.

Kids are welcome and taken care of, the staff is

Downsides: 
-wi fi was not stable enough for working 
-too warm and humid in the indoor pool area regardless of the open door towards the garden
-small outside pool - both were "invaded" by children who made those their own "playground" which is not so nice when trying to rest or swim.

- The wifi is unsecured and disconnects every time you do not use it for 3 minutes or so.

'trying to find her' .. :)
Minor moan .. couldn't get the internet to work in the room (and that's my expertise :) )

Hotel Oberforsthof

security

Kevin also stands out as extremely competent and friendly.

The staff is incredibly friendly and truly goes above and beyond.

A lot of people claim they are child friendly.

What a gem of a family run hotel - super luxurious rooms; genuinely friendly staff; great locally sourced food (and wine!

Very relaxed,  incredibly child friendly and positive culture.

We were looking for a child friendly hotel for our first vacation as a family, and we struck the jackpot with Moar Gut.

I must say that this is the best and the most child friendly property I stayed at in Austria.

The carers were amazing, friendly, and kind, and the activities (face painting, horse riding) we super exciting.

The service in the hotel was also exceptional – everyone was very friendly and efficient - nothing was too much trouble.

The staff are exceptionally hard-working, friendly and respectful.

The staff were all really friendly and nothing was ever too much trouble.

The staff were genuinly friendly, we never encountered such a nice atmosfere in any other mid scale 4* EU hotel.

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