EVERY staff member is warm and friendly towards you and greeted you with a smile.

Staff were all really friendly and service was great, we were never without a drink.

Bar and waitress staff are all very friendly and helpful, Mehmet has been on our pool bar daily and he has been very pleasant.

The reception team are one of the politest and friendly we have encountered and the level of customer service that we have received has been exceptional, especially from Omer ( we can't thank you enough ) and also a shout out to Hakan for the great advice about my husbands eye.

Staff worked very hard and were friendly .I enjoyed the evening entertainment ,

Hotel Flora Gardens is a wonderful place to stay with the beautiful well kept gardens overlooking great views of the sea… All the staff are friendly, welcoming and very helpful.

Have just got back from a weeks stay at this hotel .Staff friendly

All of the staff were super attentive and friendly, would highly reccomend the hotel.

The staff were Really friendly, there was one lady in the restaurant every night who made me feel so welcome, she always complimented me which was so kind.

Everyone gives his/her best, guys are very friendly and helpful.

The food and service at the fish restaurant in the day was very good and the staff their were nice and friendly.

All staff are an absolute credit to this place so polite helpful and friendly, from the gardeners to the bar staff to the waiters and receptionists thank you for being so passionate and making my holiday even better.

The reception staff were friendly and welcoming.

Barman at the relaxation Paul was very friendly very polite.

The hotel is amazing, staff are very friendly, food is delicious and the service is wonderful.

Since that dinner, we purposefully sought out Aydin to be served by him as he was friendly, thoughtful and caring throughout our stay.

The sunsets are stunning, staff are friendly and helpful and the manager goes above and beyond.

Staff were so friendly and attentive we couldn’t fault them,

Very nice hotel great location great food and service was excellent will definitely visit again I upgraded to the swim up pool my min fridge was kept stocked up during day I ordered room service from snack bar several times during my stay I really enjoyed my time here many thanks to all staff making my holiday wonderful

The entertainment was fun both day and night and we have quite a few nights dancing thanks to the cheeky bar men ( Tequila) 
The other holiday makers too at the hotel were amazing and we made lots of friends while here. really really really can not thank everyone at the Flora garden enough for what was an amazing honeymoon and we will defo be coming back

Lots of love *the dancing couple* (as we got called)

If you want a relaxing holiday by the pool or beach come here!

but for a relaxing chilling out holiday it’s pretty good.

Thank you Rabia for making our vacation more beautiful! :-)))

but nevertheless has a great time and enjoyed our holiday thoroughly.

In fact, we can write pages of good comments as Flora Garden is what we were looking for in a peaceful, cozy vacation spot.

Overall we were highly disappointed and thought we were booking a 5 staff getaway for 6 days.

Overall, this was one of our favourite holidays and we were absolutely blown away!

We used the spa, and had a couple's hammam at the start of our holiday.

What a amazing holiday at Flora Garden Beach Hotels.

Qbra made this holiday a wonderful relaxing time and worry free.

Pack your high factor creams and have a lovely holiday.

Thank you guys for everything! All in all a nice vacation :)

Food: The food was very poor if I am honest.

The waiters were all drenched in sweat, poor staff,

Overall the quality of food is poor in the general buffet restaurant, we both love food and this just wasn’t up to scratch and is the reason we would not return/ recommend the hotel.

Food- Food was poor, Not many options for breakfast, always the same stuff.

Horrible room,horrible service
Very very poor
Nothing much that promised
On website
We wanted to escape and find a romantic place with decent room, attitude and service and everything is disappointment 
You can’t go to al a carte unless you book it 2 days in advance
The snack bar is only junk food

Just poor level of understanding of the menus and communication.

At times we found the service in the restaurants to be quite poor & lazy.

Massage is amazing and food is good 
There is a few things that can be improved on EG the service in the buffet is poor, only got asked twice in whole week for a drink

With the lira being so poor and the product being shipped in then this might have been the case.

We have been to hotels in turkey before where the entertainment was excellent, these were more like poor school productions.

The sun beds are poor quality, rusty and mainly broken.

The man showing us to our room walked miles ahead and there is very poor lighting at night so we were unable to see where we were being led.

The beach bar are a little poor with cocktails and drinks, definitely not 5 stars.

First impressions weren’t very good: we arrived in the early hours and there was next to no information given by someone on reception with very poor English.

but comparing with other hotels in Turkey is rather poor.

Poor management, poor customer service, poor staff, poor food.

Dining:  there were several occasions when we had to clear a table to sit at for our meal, waiter service for drinks at mealtimes was extremely poor and often my husband gave up waiting and got the drinks himself.

The lighting around the complex is quite poor.

but at the bars they are very poor quality.

There is s piano bar if you want a quieter drink in the evening and different bars with entertainment if that’s what you are looking for, we went for the quieter option!

The evening entertainment has been pretty good compared to most hotels and the space night was brilliant ( it's a must ).

Our first nights arrival, was a Thursday night and the entertainment was a complete alien out of this world experience… absolutely fantastic… we were up dancing all night!

Blue bar gets very busy at night with the entertainment

I can't speak highly enough about the place, the evening entertainment was fun the train so good and the location was beautiful.

Very nice Staff at reception and entertaining games at swimming  pool  with Ola from Itaka and her team mates.

Although there is plenty of entertainment at night if that’s your thing.

The entertainment was like being in a 2/3 start resort in Benidorm, with the same music, same songs every night.

Superb hotel, great food, very good entertainment, especially the cosmic night pool party.

there was evening entertainment every night at the Blue Bar, sometimes not to my taste,

Ali in the pool bar was superb and very friendly and the entertainment team, Wow what could I say. Super.

At night time they are great at getting the crowed going and getting people up to dance.

Entertainment and entertainment staff are absolutely amazing and the bar staff are out of this world.

Every evening was different performances.

Also, very nice live entertainment and nice music at the pool

Staff at the hotel did not provide information on what was available, timings of breakfast, lunch, dinner, entertainment, travel etc.

but as for the mobility issues were disgusting.

The sunbeds by the main pool are the most uncomfortable we have ever come across with a nasty hard bar that sat right in the small of your back you need a lilo to make use of them so we went to the quiet pool and used the soft double bed loungers.

I would not go back to this place even if it was free, disgusting, dirty and badly managed, i feel absolutely cheated out of £3K of my money by Thomas Cook and will be taking it further.

Smoking is forbidden in every closed area and this is also of extreme importance for me.

2) Myth: smokers everywhere: I only noticed that we are actually in the smoking area of the restaurant only after i passed by and saw that there was a non smoking area.

although on a minor point they are metal framed, so when it does get hot there is a potential for you being burned.

We arrived in the room to an overwhelming damp smell and road noise even at that time.

Come on Sentido Flora Gardens, this is 2019 and you need to update smoking policy.

however sometimes it was a little hit and miss with some evenings the food being lovely and others it would be disgusting.

but the steak restaurant/pancake house (waffles only) was filthy - you couldn’t see through the glass barrier.

It was disgusting to say the least- half eaten food left out on sunbeds over night, filthy cutlery and plates in the main dining area.Then all of a sudden on the 4th day, there was a complete switch and everything was immaculate in these areas.

I did not even have the heart to tell anyone as it seemed to us it was normal practice with such a filthy place.

The floor was filthy as were the tables and umbrella stands.

but the no smoking areas outside were not enforced so meal times could be very unpleasent.

The paths to some of the areas are made of timber and are lifting in places so you had to watch your step.

We would 100% not return to this hotel, not even if the manager had a permanent smile tattooed on and said we could come for free.. keep your stale chips and foul desserts mate!

The restaurant manager Murat always greeted us with a smile and ensured we had everything we required.

Reception staff have been very helpful, Omar has been exceptional for us.

The service from all the bar staff has been exceptional and we have always been served with a smile, especially from Mehmet in the quiet pool bar.

The staff are very attentive and work so very hard be it in the restaurant or at the bar.

Symuch a shame as the staff were brilliant.

•	When asking at reception for things we needed, we were often met with hostility and rudeness.

The staff are a credit to this hotel every single one we met was amazing and worked so very very hard to look after the guests.

We stayed here in September and absolutely loved the hotel and staff.

He is very caring , kind , polite and attentive.

Rabia and gulsum are fantastic waitresses, served with beautiful smiles and made very welcome, excellent service, the resort is beautiful and accomodation is good, plenty of helpful staff,

The hotel itself is so beautiful and you MUST check out the Zen Garden and especially as the sun goes down and it lights up as it really is beautiful.

This hotel has it all, beautiful pools, gorgeous zen gardens that are so well maintained and beautiful to walk around.

The resort itself was a nice setting, the plants, the gardens, the zen area was all well maintained.

Coffee cafe was free and fab coffee and the zen garden gorgeous.

There is a lovely Zen garden to walk around, nice on an evening.

The other side to the hotel, we’re you had the zen gardens was very quiet so you had the best of both worlds.

I'll start with positives as there are not many, the views and the scenery are very lovely as there is a beach on the doorstep, a zen garden and lots of pretty plants (i think this is what sells it to a lot of people including myself) also the evening entertainment was pleasant as most nights there are different live bands playing, however other nights they had pool parties (not beach parties like advertised)  that were very extra

however enjoy a boat trip just along the beach (past the zen garden) which was very reasonably priced.

but modern)
- the small plastic cosmetic bottles are replaced here by shampoo and soap dispensers
- lovely Zen garden, going there at night time is a must
- good evening entertainment
- clean sea water
- long beach
- beautiful sunsets
- delicious ice cream
-  friendly staff (specially want to mention the man at the ice-cream and the holiday concierge (sorry I do not remember her name (a girl with black hear))
- amazing Aryan

Our overall rating for this holiday is 3 out of 5. Think well before spending your money ;)

The Zen Garden is a must to have a lovely relaxed walk and really a must.

The grounds are beautiful the Zen garden is Lovely to walk around very peaceful.

The Zen garden with the Koi was a brilliant addition to our holiday, just like two years ago and we visited it every night after dinner.

We declined the offer as we are happy with current room 

Overall it has been a pleasant stay and the hotel grounds are very nice (Zen garden in particular)

The Zen garden is peaceful and really well maintained, as is the whole complex.

They offer sports terrains, Zen garden, bars, restaurants.

From vast gardens, that are so well kept, to the beach, to the zen garden area, two pools and various bars and restaurants, it's difficult to get bored. 2.

Near the zen garden, a little further down the beach there is a chance to parasail and jet ski -

Flora Garden Beach

poor

smell

show

holiday trip

The staff in this hotel are very friendly and helpful.

This Hotel is first class the staff are so friendly and always making sure your holiday is special.

Staff- All of the staff are wonderful, helpful and so friendly.

Entertainment team were very friendly and welcoming.

Easy to get on with and always kept it fun and friendly . Will definitely be returning soon :-)

went to the hemera on the 4th sept for 2 weeks, the staff are all amazing, so friendly and always ready to chat.

Selim at various places, always friendly and helpful.

Staff friendly at the  hotel and very helpful, reception staff don't acknowledge you, letting down the hotel I think.would I go back, yes.

but always friendly and helpful, the staff in the patisserie always smiling and the coffees, milkshakes and cakes are to die for.

Entertainment and activities were fun, the entertainment staff were very friendly, especially Sebnem, Fatma and Nesrin.

The little cake shop was fantastic and the staff in there were so friendly and great with the kids stocking up the lollies and serving ice creams and cakes.

Oh and make sure he draws straight lines 😁

The staff are all friendly and super helpful.

We were a family of 12  who have just arrived back from a 2 week holiday, from the moment we arrived all the staff were very friendly and helpful, all food was excellent with a range of choices to have, the  shows on a night time were amazing and the activities and entertainment staff made our holiday especially fatma, sebnem, nesrim , sevila and mehmet we will be definitely coming back next year.

Really enjoyed our 10 night stay, all the staff were so friendly and helpful.

Entertainment Team was superb and the staff all round the hotel were so friendly, we made some amazing memories and made some special friends.

Definitely recommend Barut hemara they treat their guest as family all staff were welcoming and friendly never heard No from any staff with any of our requirements.

All the staff we came across were very friendly and helpful (all on the front desk were excellent, day or night)

but they also had fabulously creative activities each day that were run by the most friendly and fun-loving staff I’ve had the pleasure to meet.

Thank you to everyone for making our holiday an exceptional experience & for proving amazing memories for years to come.

Absolutely PERFECT HOLIDAY and a FANTASTIC hotel.

The hotel is a beautiful place to have a holiday.

so all in all this is a lovely hotel for a holiday and we would return in the future, john and jacqueline.

Just left the Barut Hemera after 10 day holiday to celebrate our Ruby wedding anniversary and very happy to find the same high standards as last November,

but I can honestly say if you are looking for a unforgettable holiday where the staff actually care about how happy you are then the Barut Hemera is the place to book. PS.

We have just returned from a excellent 10 day holiday in the Hemera, we had a great swim up room, which was cleaned every day by our very happy cleaner (can't remember her name).

I recommend if you are hesitating to book this hotel, please DO NOT, you will not regret booking this as your holiday, wether you are a couple, friends, family, or even on your own and want to enjoy a solo holiday, this hotel makes you feel super welcome and will cater to all your needs as much as possible.

Just returned from a fantastic Holiday at Barut Hemera.

Amazing holiday, keen to go back at some point!

Thank you Barut Hemera and all the staff for our beautiful and relaxing holiday!

Thank you everyone for such an amazing holiday.

I could go on forever about this hotel as it was a truly amazing holiday.

All in all it was an excellent holiday , happy to answer any questions!

Everyone who works at Barut hemera makes the holiday a wonderful staff.

With just a bit of that, then this is the perfect holiday.

but the lighting in the kids room was very poor and i needed to use the torch on my phone when trying to choose clothes from the wardrope, i know these are only minor gripes but for the price we paid and knowing how good quality this hotel is was disappointing.

but I would be hesitant to return due to the poor security and reserved sunbeds.

I think this may be because the main shows at 9pm were very poor and repetitive as they appeared to be dance shows every night.

Water bridge is unsafe as it is no fixed with piles and it is floating on waves

4.low Quality ( salty, dry) and poor variety of food is not for such level of hotel and price.

The evening entertainment was quite poor, alot of the singers were were struggling with English.

Due to lockdown, we felt that we had to get away and as the weather in Scotland’s generally pretty poor at this time of year we opted to go abroad.

Negatives: the view from the room was poor and despite asking for a different room this was not available despite the hotel not being busy.

The evening entertainment was pretty poor compared to the professional shows we experienced in Belek last year, just made up of dance and acrobat shows, it was basically the same just different outfits.

Basic furniture, poor bed, sheets and pillows and a very basic bathroom.

We had poor sleep because of this as it was too hot !

To say 'the food is poor' is frankly an insult to the large number of chefs, waiters and waitresses who spend countless hours preparing, designing, cooking, taking your dishes away, serving drinks etc.. We all have our favourite food,

but looking a bit tired and poor air conditioning.

The biggest let down of the holiday was the food which on the main was very poor.

I really don't know how some people can say there was a limited or poor selection of food or just gripe for the sake of it.

Air conditioning in the rooms were rubbish
Cleaners did not clean the rooms well
The cocktails and mock tails were horrible 
Lift sometimes didn’t work 
Staff had very poor English 
Our room was far away I’m heavily pregnant with a one year old child would of been nice to be on the ground floor.

When we pointed the quality of the room out and the Thomas Cook rep also took pictures as evidence to show how poor it was, we were told they are full you can stay here tonight or go home at our expense.

but not that big the wardrobe space is very poor.

We brought our disappointment to the attention of Guest Relations who subsequently advised the Management.

However guest relations where very helpful and we were able to pre order food for our restaurant reservations such as pasta

You can easily book the speciality restaurants on the hotel app or through guest relations.

You WhatsApp guests relations what restaurant you are visiting and they will sort everything for you.

Special shout out to Ebru in Customer Relations.

Sid at guest relations is a lovely person and will do his best to make sure everyone is having a great time.

Sid at guest relations is really friendly and so helpful.

Guest Relation:
Special thanks to Mr. Sid who organize my mother birthday at the Sandal restaurant.

Special mention to Sid from custom relations - anything you need or any advice, he goes over and above his job, he is an absolute asset to the hotel.

This is a fantastic hotel,great staff.Excellent choice of food in the restaurant and a la carte restaurants too.The grounds are huge and very well kept.The cleaners do a great job and all covid precautions taken wherever you are.It's spotless clean.Special mention to Sid customer relations he goes over and above to please all his guests.Once again a fabulous stay at a Barut hotel.

Sid the guest relations manager is extremely helpful.

I have to mention Sid - Guest Relations - as he is an outstanding asset to the Hemera.

The customer relations manager, Sid pulled out all the stops.

It is absolutely spotless, well organised and the staff are so lovely and helpful especially Sid on guest relations.

Just returned from this  Amazing hotel still the best hotel ever, we were  there for a week could have  stayed for ever perfect holiday 
From start to finish everything you could want was there, covid safe check in cases  disinfected on arrival, top class food  drinks was  all there 24 hours a day,fantastic staff especially Sid from guest relations who is always top class nothing to much trouble, Ozan from the lounge bar serving drinks with his humour Mamood the late night lounge barman both top class are just  some of the brilliant people who work in this hotel.

A special thanks you to the smiling Irishman Sid Hodgson guests relations manager who helped make our stay special .

From start to finish everything is first class, cleaners, bar tenders, restaurant staff, guest relations, reception basically EVERYBODY!

but guest relations in particular with Victoria helping me book them fantastic speciality restaurants and who can forget SID who helped with his knowledge and of course the dreaded PLF.

Do you have a question : mr. Sid : Guest relations, a super friendly and helpful man.

Though I wish I could mention everyone by name a very special mention to certain staff members  who really made our holiday extra special - firstly Sid at guest relations, Andre the food and beverage manager and Veysel at Olive - these guys went above and beyond - thank you!!!

We watched a few shows which were ok, nice part of the evening.

Entertainment every night and also the entertainment team during the day (we did not really interact with them as we spend a lot of time at the quiet pool).

The live music around the Melton Bar was very good & provided a nice alternative to the shows at the Kumsal Bar.

The food was outstanding, the grounds stunning (the photos online really don’t do it justice), the service was excellent and we also really enjoyed the entertainment.

Entertainment team were really friendly and the boccia was great fun.

We can highly recommend the Barut Hemera for its high standards (definitely 5*), Ultra All Inclusive, accommodation, dining, drinks, entertainment and wonderful staff! We are now coutning down to September 2023 (if we don't turn up before that of course!)

Also enjoyed the evening entertainment, good bands on at the main pool bar, especially the guys from Ukraine, great girl singer, lovely voice.

It has everything you need from great entertainment to an amazing hairdresser and Spa.

Entertainment is great, my niece loved the kids club, water slides and water play area and especially loved the mini disco.

But for me the star of the Hotel has to be Mehmet the Animation Team Leader he’s so funny and easy to get on with bringing all Nationalities together.

I would like to offer a personal thank you to Fatma on the animation team for her warm welcome and hospitality.

are 5 star+ both during the day and evening entertainment, our boys loved it.

The lounge bar is open 24 hours and there are two other bars in the grounds with both usually having evening entertainment.

Better entertainment at other hotels we’ve stayed at
7.

Hotel, team, food, drinks, and entertainment all outstanding from the moment we arrived.

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