Lovely venue and the buffet food and service were first class.

Massive thanks to Gerry and all his team for providing us with such a great venue special mention to Michelle who looked after us from the beginning of our event till the end service was excellent food exceptional the whole team went overboard to accommodate us even creating  special cocktails for the night

If your looking to book a venue for a wedding I would recommend castlecary

I would certainly recommend this venue for anyone looking to hold a function.

I would highly recommend the hotel as a base for exploring the area or if you are thinking of a wedding venue.

Would recommend this hotel for wedding venue or just a relaxing night away .

We definitely recommend this venue for any special occasion!

I visited the hotel to enjoy a family event watching the football.

Attended our sons football event at this location, excellent venue and immaculate, I don't know if its been recently refurbished

We also enjoyed the party night and the three course meal was lovely with good choices and there were some party games as well as the usual dancing till 12.30.

Had our wedding here on 30th of October couldn’t thank the staff enough Gerry and Fiona were amazing meal and buffet were amazing and such a beautiful venue would 100% recommended the hotel for weddings!

I have attached some pictures that u can see the venue in.

but still with a personal family touch this is A great venue

Venue is perfect for any event, rooms are excellent and the food amazing.

I chose this hotel due to the close proximity of a friend's wedding venue.

A big thank you goes out to the Castlecary House Hotel for there amazing venue for our big day.

My wife chose Castlecary as the venue for her 40th birthday party.

This Hotel has many different sized rooms and so is an ideal venue for large or small number of guests.

We are so happy that chose this venue for our wedding reception.

During the time prior to the Hogmanay event all indications proved to be in favour regarding COVID and the new variant and the event went ahead.

Preparation and planning for our event was excellent, management constantly kept in touch at a difficult time during the pandemic.

The event was handled very smoothly and  professionally by all staff and everyone was so friendly.

We have definitely found our 'go to' place for our events.

They also worked effectively with our caterers, Big Day Events,  to ensure the night ran smoothly.

This is the second year we have held our afternoon tea charity event at the hotel and this year was better than last.

I would highly recommend this venue for anyone looking to organise an event, Gerry took care of everything from the menu to the disco and was very helpful, all the staff were great too.

Lots of tribute events are on throughout the year.

People are already looking forward to next year's event.

The event was simply fantastic, with the attention to detail shown by the hotel staff, led by the General Manager, Gerry, outstanding.

Events manager Gerry organised the whole wedding day to perfection.

Thank you Gerry from the bottom of my heart, you are a true professional and I would trust you to organise any event.

Looking forward to hosting many future events at the venue.

The staff were amazing letting us know about the deal they had on for dinner and events that were going on nearby, she took us on a small tour of the hotel and showed us where we would be eating, where the bar was and took us to our room.

The room had plenty of fresh clean towel, and on the morning of the wedding the room attendant came to our rooms to ensure we had everything we needed to allow us to get organised for the event.

We had looked at other Venues to hold this Special Day, thankfully the ladies went for this Hotel, they looked after everything, the feedback from family and friends was amazing, the Food/DJ/Room Layout/General Manager and Staff could not have done more, will definitely use this Hotel again for future Events

I would recommend this hotel to anyone looking for a lovely, friendly getaway because you will not be dissapointed.

The staff were all friendly without exception and willing to help with any queries.

Again the restaurant staff were friendly and attentive, a great trait for this hotel that continued during our stay.

Speedy service and friendly staff that go out their way for you, nothing is ever too much.

Food really nice, staff always so friendly and helpful.

New menu was great.Staff were attentive and friendly and explained the menu when questions were asked.Once again a great experience and we will be back .

Staff were friendly, attentive and overall just lovely.

The staff are always very friendly and accommodating and will always find a solution to problems no matter how small they are.

The staff were brilliant, friendly and helpful.

All the staff were very friendly and helpful.

We can't thank Gerry and his staff enough for their attention to detail throughout the full day and for their support and helpful friendly personalities .The room we stayed in was absolutely gorgeous.

The staff were super helpful, friendly and efficient.

Recently attended my sisters wedding here and the staff were friendly and so accommodating.

The team were friendly and welcoming and the room was lovely.

We had dinner in the beer garden and service was really quick and friendly  - special mention to Joanne for making sure we were looked after all staff fab.

The staff are absolutely amazing, very friendly and nothing is too much bother for them.

The staff were so friendly and welcoming especially the breakfast staff.

Staff were very friendly, good food, very clean rooms and service was excellent.

What a great night at this hotel   Executive rooms were gorgeous   We ate in restaurant food was lovely busy abd good atmosphere   Staff very friendly and nothing was a bother for them   Will definitely return soon 

ThAnk you Dilan  great stay

This was our first time in this place for a meal

surprised there wasn't much chicken roast or breast dishes to choose from

the garlic bread didn't taste or even smell very garlicky

the desserts we had could have been a lot better,  eg:  the warm browie could be a lot warmer so to allow the ice cream to melt on top 

the apple & blackberry crumble needs to have less apple & a lot more crumble which should be crisper & for the cook to make sure it is cooked properly as when I had it it was sticky & not cooked or hot enough either,

The room was extremely dated and smelt of many years of air freshener.

We had a very basic room which had a musky smell when we walked in.

The room we had was away from the hotel, it’s like little houses next to the hotel, everything you would expect albeit the room did have a strange smell, like it needed to aired.

We did inform the manager of the smell and did receive an apology

3rd time of trying and each stay has been worse! Disgusting!

The toast had been burned and scrapped onto the plate, 
I thought it was black pepper at first.

Brown stains on walls, stained, smelly dirty mattresses, decor similar to that of a derelict house on a sink estate, ANTS in bedrooms, dusty, dirty, stained carpets.

but quite grim to get to- down an alleyway with buckets outside for smokers. .

however the pastries and rolls were a touch on the stale side.

-Only x14 rooms are actually in the main building - All others are in 'out buildings' (which felt very unsafe)
-There is no safe to keep valuables in
-Stains on the walls and Bed
Shower was filthy and there was no Bath
-Hotel runs parallel with a motorway so was very noisy 
 
I was told that they could offer to move me

The minute we walked in the room the overpowering smell of damp hit us.

While at our table you can smell the cigarette smoke from the smokers on the other side of the wall as the side door had been left open to the point the smoke was that putrid eventually a member of staff shut the door.

Filthy carpet, hospital style bathroom, black finger prints on paintwork, lumpy mattress with crunchy waterproof mattress protector.

but ok apart from the significant amount of black mold on rubber in the corners around the tray.

The bathroom was absolutely disgusting, the blind looked like it had never been washed it was stained and looked like it had been hanging in a smokers shelter!

but was a bit shabby round the edges - bathroom mouldy and blinds not thick enough to block out the light.

The bathroom had a number of drilled holes that no-one had even bothered to grout and which could be a health and safety risk many of them being within the shower/bath area.

The matress was disgusting with bodily fluids of all description.

The staff are outstanding, Dhillon, Jo, Jack, Lisa, Kaya, Karen, Martin, Karon and the rest of the team are just amazing, nothing is ever too much trouble.

Gerry and staff thank you for a perfect wedding day I had the best day ever.

From the start we were made to feel welcome staff are lovely throughout the hotel.

Staff couldnt hqve been more helpful and all.amiled as the worked

Whoever is responsible for staff training, give yourself a pat on the back, you have got it just right.

Gerry and his team took care of everything and none of our requests were a problem for them.

We also went for a tribute night with another couple & we all had such a great night , best night out in a long time … Well done Castlecary staff & management 😃😃

Fiona had it organised perfectly for us and the team on the day were great and attentive.

Bar service was direct to your table, and staff continued an excellent service throughout the period of the party.

The sales team were very quick to respond and helpful.

You can be sure of being greeted with a smile when you first get there and again when you check-out.

We just can't rave on about this hotel and the lovely staff enough.

Fiona couldn’t be more accommodating with covid restrictions constantly changing Fiona always kept in touch and made every effort to accommodate.

Our son and his new wife recently held an evening reception at the hotel a couple of weeks after their wedding.

The day itself was faultless the staff working during the wedding where fantastic.

We had our wedding here on Friday it was the most amazing day from start to finish it was ran exactly how we imagined & all our guests are all talking about what an amazing a day it was!

He was flat out preparing for the wedding

I attended a friend’s wedding yesterday on arrival was made very welcome,the meal was 5 star as to was the service  barmaids always available for table service happened to bump into the manager who introduced himself and asked was I enjoying myself which I thought was a nice touch keep up the good work Gerry you have a first class hotel with great staff.

My wife and myself could not have chosen a better place for our wedding.

We recently used Castlecary hotel for our daughter’s wedding.

The thing that stood out the most was how helpful and friend all of the staff were, especially those involved with the wedding.

The wedding guests raved about how amazing the canapés were while we got our photographs taken.

This did not take away from the brilliant wedding day and the most helpful staff .

My son and daughter in law had a superb wedding here yesterday.

Liam and Ryan in particular went above and beyond for us during the day and later on into the night helping us enjoy the wedding making it a day to remember.

Just celebrated my niece wedding 👰 it was amazing the Castlecary exceeded our expectations the newly refurbished Hotel & Restaurant did not disappoint we had a family meal the night before in the new restaurant which I would highly recommend food and drinks where great 
The wedding from start to finish went without a hitch nothing was to much trouble for Gerry and his Staff if you are looking for a great venue

Attended a family wedding here last month.

Due to a wedding in the main function suite we were invited into the bar for lunch.

Enclosed is a picture of our blackput curtains with the holes in the lining

but as you go upstairs to the rooms you step back to 1980, my room was so drab with a nice view of the kitchen extraction fans and when you opened the window I got a lovely waft of chip fat 🤮🤮
The bed was uncomfortable and not that clean the quilt cover was very washed out , the bed squeaked at even the slightest of movement.

Had lunch today at the castlecary , on arrival we were told there was a function on , and we were directed to the castle lounge , this is basically a large claustrophobic cupboard with no windows , 6 tables of 4 and a flat screen tv showing an operation on the lunchtime news.

Outside our bedroom window was the air conditioning for what might be the kitchen which droned on and off all night not allowing a decent sleep and the TV did not work .

The blind on the room door was frayed down the side so again no chance of the porch light being blocked out.

My only slight criticism would be the room is slightly too bright , and could
Do with dulling down a bit , maybe some blinds on the windows would help take
Away the starkness and a few candles on the table to set the atmosphere.

Extortionate price for dated room! Nice dead bird outside the window (clearly been there for days!!)

I was told very abruptly & rudely NO she had no customer service skills, also out side of our bedroom window there was a extractor fan which sounded like a plane taking off.

but starting to look a bit tired marks on walls rip on top of curtain etc but nothing that would spoil your stay breakfast was very good.

Once inside, it was dark with a window that was also the porch with net curtain.

I immediate opened the window and we left hoping the smell would dissipate while we were out.

however, with the thick hedge around the garden, and the double glazed windows, I never heard any of the traffic from inside.

but still within the check-in window, around half past 10, and approached the main reception with nobody present.

The bathroom blind for example was so dirty I coudn't bring myself to touch it to pull it down

The base of the bed was ripped and worn, the floor of the shower was cracked and chipped and the handle on the bathroom window was broken so that it could not be left open for ventilation.

We were allocated a room in the annex block separate from the main building, the room was big however desperately in need of a revamp, dent in wall which looked like a punch mark, curtains that were thread bare in places and the double bed I found ok

The upholstery on the seats under the window had wide gashes exposing dirty foam which gave the impression it had been damaged for a while.

I really hope management at the charming wee pub hotel get their act together or it could be curtains.

The bin was filthy and the curtains were discolored from being so old.

Castlecary House Hotel

smell

window

wedding

activity

attending events

Issue with neighbouring room, due to noise levels, where we had to end up moving out room to Falkirk!

A pedestal fan was available in the room due to the recent heat wave I guess.

but this was due to changing suppliers but sill had choices.

He was told that that was not possible at that time due to of course Health & Safety reasons.

Especially as we were told no house keeping was available due to staff shortages.

Occupants of Floor 3 has been up most of the night due to the noise of the whip cracking and the moans of the client.

Dinner menu very limited, due to supply issues.

We were required to select a breakfast time, understandable due to Covid precautions, and would have selected 9am

Hotel will tell you it's due to people staying and all showering. .

usual premier inn service  
unfortunately a pervading smell of stale vomit throw out the floor i was in and the room i was in 
must be due to hen or stag parties staying here and staff unable to properly disinfect the areas properly

We had a 2 night stay first night was ok second night was poor due to too much noise are bathroom was unacceptable due to cleanliness was reported

On our arrival when the receptionist discussed with us the meal booking system for the brewers fair restaurant (due to it being Father’s Day) she did not make it clear to us about having a meal deal as part of our stay which we would of taken up as we would of saved ourselfs some money.

We both had the weekend off work and decided to email ahead and ask if they could arrange something special due to it being a two year anniversary.

We stayed here due to going to a concert in Glasgow the hotel was half the price of others in town, and only 15 minutes away.

I feel sorry for your staff who have to face the wrath of tired and exhausted guests who have been unable to sleep due to the inconsiderate behaviour of others.

Also had been moved from Cumbernauld hotel due to loss of water so not preferred choice of venue.

Being a bank holiday weekend we wanted a hotel that could be easily done on the train or in the car, it ended up being the latter due to engineering works.

there was people arriving to have lunch turning away due to this problem .

but it hardly did anything, and it wasn't due to weather it was the placement of the room.

but settled it with no drama at all..the only down side was the £30 increase on the room rate due to a Scotland game & one direction concert on the Thursday night of which we were not involved in.. £88 is not a decent price to pay midweek at these premises at this moment.

Easy checking in and plenty of car parking with a easy system to check your car in.

The situation of the hotel makes it very easy to find and spot from the road.

After a long day at work and a long drive it was very easy to find, parking was readily available, staff extremely friendly and welcoming, and the room comfortable and clean.

A great place to stay with easy access into the city centre.

Once we knew where everything was in the restaurant for the buffet breakfast it was easy to help ourselves and great value for money as kids ate free.

Access to Glasgow and the surrounding area is very easy from here.

It is easy to access the city centre, Glasgow Fort Shopping Centre and other places of interest.

We just used for easy access to our relatives house.

The hotel is easy to get to and the hotel is well maintained and the staff are very friendly.

Good location on outskirts of glasgow within easy reach of motorway.

So it was easy to get to and reasonably priced.

Easy reach within 1 hr to Edinburgh, the Kelpies  and the Falkirk wheel  !

The location was easy to find and the staff was polite, helpful and friendly.

The hotel is easy to find with plenty of parking available.

Comfortable, clean, good food and in easy reach of Glasgow and all the sights.

Location is very easy to get to as it's just off the motorway & you don't have to go through Glasgow to get to it.

It is very easy to get to from the motorway M8 then M80, and has a small local train station and bus stop nearby.

Julie and the other staff i encountered were very welcoming and friendly.

This is a great friendly Inn the staff and facilities are brilliant and the location and setting great .

The hotel is very clean and comfortable and the staff in the hotel and resturant are very friendly.

Staff were friendly and helpful especially Darci on the desk who helped us immensely with where to park in the city and what to do whilst there.

Mike on the reception staff was amazing helping us start our vehicle in the morning to get us on our way, all the staff were very helpful, and friendly.

Hotel very clean beds comfortable nice big tv on wall tea coffee facilities in  rm staff very friendly and helpful.

Great stay in the hotel - exceptionally friendly and helpful staff, clean room and communal areas.

Stayed here for work the rooms were nice and clean also the staff were very friendly and helpful at reception thanks to William and Darci and we’re always available to help, would definitely stay again

On entering the place was loud and lively and we were greeted by a new manageress who was welcoming, friendly and accommodating.

Really friendly staff and nice comfy beds and cover.

Staff in the hotel could not have been more welcoming and so friendly, nothing was too much trouble!

Great helpful receptionists, especially William, very helpful and very friendly.

The hotel was clean friendly and perfect location to meet our family 
Could of done with fridge for childrens snacks/milk
Breakfast was excellent all you could need esp with fussy children they ate very well

I could not fault the Premiere Inn for service, comfort, cleanliness, professional & friendly staff ( especially Darcey) and a great stay offering value for money.

Great place to stay good atmosphere and friendly people .had long drive down from Inverness so needed good nights rest for rest of journey back to yorkshire.

Staff very helpful and friendly especially (carmen and Darci) any problem they tried their best to solve for me and booked me in for breakfast and dinner with no issues or hassle.

The hotel staff were friendly and welcoming.

I have stayed here a number of times so we can visit my son his wife and grandchildren , I can’t praise the reception staff Darcey and Carmen who were  very very helpful and friendly couldn’t have been nicer ,

Price & location was paramount in our choice so we could all get to relax together & enjoy😁

It's a great location too, if you're looking to go into the city

Best location and very economical hotel especially for family.

The location was very good for my trip, as it allowed me to skip the rush hour traffic in the morning.

Perfect location for my work , supermarket and other facilities not far away , pub on site good prices, hotel was very clean and tidy very good sound proofing, good blackout curtains great night sleep indeed

Its ideal location, near to the Motorway to Glasgow and Stirling and beyond.

Friendly check in, clean room, comfortable bed & quiet location.

The staff were friendly and location to work was good

I have been staying here for the last couple of months, Absolutely outstanding hotel perfect location.

Booked a stay at the Stepps location as House was being worked on.

Stayed here for 4 nights at short notice, ideal location for sightseeing in Edinburgh, Sterling, Bannockburn, Glasgow.

Clean, comfortable, well located and easily accessible from a number of main routes.

Location,facilities (play area for kids)and value for money and friendly staff have always been excellent 👍👍👍👍👍

Car parking facilities - Excellent

Bed extremely comfy and good location for visiting Glasgow.

Used this hotel before clean rooms good service friendly staff handy location did not use the Brewers Inn next to hotel

On the first occasion on Friday 15th April, our check in was average, room poor with mouldy window frame, bed not made properly, no extra pillows and the lady who greeted us in the restaurant did her best to discourage us.

Brewers Fayre breakfast/dinner was disappointing, food quality is poor and not good value.

even though id told them i wasnt arriving till then yet used it anyways , room was stinking and freezing ,couldnt find the night porter at 3 am when i arrived to report this  , told the receptionist in the morning heard nothing back poor for premier

Just what you should expect from a Premier Inn: basic, clean, poor shower pressure, nasty coffee, reasonable tea, friendly hotel staff, basic & over-priced food & restaurant staff who didn't want to be there.

£238 for two rooms with a terrible night's sleep and poor service.The rooms were stifling hot although there was instructions for air conditioning along with a control panel

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