Because at check out you may be charged for using mini bar even you didn't use it.

As an American Experience platinum card holder  we have stayed at some of the most prestigious places in the industry.

i wonder if the management is getting a cut from the hooker transactions since we spent more money at the lounge than all of the tables combined,

When the waitress came, she demanded cash or credit card on the spot.

No attempt to get them to either refund, OR to either keep the money and use it as credit for my next stay, were successful.

And is really unacceptable that Espresso and Cappuccino are only with extra charge!!!

but guests have to make their own coffee from a similar mashines you finde at a 3* hotel, but if you catch the English speaking waiter you can get a real handmade cappuccino.

It felt like we were the only guests, which was a bit weird.

She created a sale that did not exist and since it was early and few other guests.

However management should balance thr logidtics of each gunction against the vomfort of guests.

also, the waitresses at the sky lounge need to brush up on the customer service- they were incredibly rude to me and my guests- we asked for a table and were told by a lady with the biggest fake smile i've ever seen that all of the tables were reserved except for the one in the very corner in the separate room.

although it doesn't have the brand of luxury like western chains, anyone staying here will notice their attention to detail to make guests feel at home.

although some female guests may not appreciate the exotic video that plays on the numerous video screens.

Either I had a 'discount' and it should be applied automatically or I did not and the question was irrelevant and annoying in front of guests.

All expected amenities are there for guests, and then some.

There is a shopping arcade with ridiculously overpriced stores that cater to the type of clientele that the hotel seems to attract.

I just wish it was enforced that the guests left their coats before entering the restaurant.

Unfortunately common in Ukraine and Russia, where guests are not civilized.

As one other guest wrote: ". the culture and mentality issue and attitude can be bothering from time to time."

As far as I've heard, this place haven't been fully occupied since the Soccer Championships and we did not run into many other guests during our visit which is slightly worrying.

The hotel doesn't come cheap and therefore the lack of English language knowledge of many of the staff is definitely a weakness the management should address.

The hotel response was top professional – not only the issue was addressed immediately as well as at check-out, I also received a phone call from the guest manager few days after we have left.

But still hotel management should do something about

Beware of a string hanging down above the bathtub - it's an alarm system activation :) - we got a call from front desk right away inquiring if everything was Ok. Would probably recommend the hotel management to put a note there explaining what that is.

The management's politic during the euro 2012 was really absurd

When I got to my room, the music was still loud.

It is now midnight and there are still loud construction noises coming from the lobby.

The piano player in lobby bar was so loud made it impossible to rest, think or nap in late afternoon or early evening.

(The croissant I picked up could have  been used as a blunt weapon, had the need have arisen)

At check-out, the receptionist told me out loud how much the total bill came to.

Soundproof in the room could have been better – Friday party music from the lounge bar above was well heard,

The Sauna and the pool are clean and well kept , the fitness room is clean , lot of clean towels and free mineral water .

Near city center, great service,clean room, and no problem surviving only on English;) Breakfast was good and plenty.

Rooms are clean, nice interior, service was great, any questions or requests were solved in no time.

The room was clean, bed is comfortable, fully equipped with all kind of utensils available, +1 for the water kettle.

Nice and beautiful and clean room there is air conditioning, mini bar, TV.I am very pleased with my choice.

Good location, clean room, polite personnel, big room, big toilet, perfect bed.

The room was immaculate and updated with all amenities.

One of the best hotels ever visited, nice clean rooms, friendly staff, can speak English.

centally located 
modern big room
very clean 
no brekafast included at what i paid for
another price if breakfast is included
good restaurant on the 4th floor
elevator card key so you need to go down to get your guest if visiting you
i will stay again in this hotel if i visit kharjiv
nice english speaking receptionist
roman my bell boy is fluent in english and good service roman

The lobby is beautiful, the rooms are impeccable and spacious, with great views.

The rooms are very clean. The staff is very attentive (thank you, andrey, oksana, vadim, denis everyone at the front desk, bellboys and concierge.)

They also spoke very good English (another plus) :) The rooms were clean and very nice.

Rooms are clean, well appointed, with great bathroom.

Wonderful clean room and bath, good interior.

excellente hotel
very big and clean rooms
helpul staff,nice location,nice breakfast and restaurant
there are small

New clean rooms and bathrooms, staff speaks English, relatively good gym, good food, great location.

There is an outstanding quality and service during your stay.

All was great  , the hotels location just perfect ,  , the service is great , rooms are clean and well kept , rich breakfast buffet with big verity of different fresh dishes.

Perhaps my 30th time stay in hotel, never change the service quality is best.

The bedrooms were large and well appointed and very clean

The Sky Bar on the top floor was a favourite place to have a drink late into the evening with spectacular views over Kharkiv 

Lovely hotel with great service and pleasant, friendly staff

Service in any of the on-site restaurants is excellent,

The service by their staff as good or better than many of the other 5 star hotels I have previously stayed at.

Friendly staff, and their taxi service was really good also to and from airport.

The service is excellent, the hotel and all services as well.

good helpful service noce big rooms high quality and very clean.

Great service, beautiful rooms, and great people to do business with, I will be back, I want add to my review of a great service they offer at the hotel!

The hotel is modern and very clean with excellent service.

It is a very nice hotel and the service is great.

Actually the great service was all over the hotel.

We've been here twice before and every time they manage to surprise us with food and service quality.

There is a car service frim and to the hotel.

Both the service and food were very good.

I also enjoyed the small spa with a nice swimming pool overlooking the city.

The hotel has a top floor covered pool, warm all the time with some of the best views overlooking Shevchenko  Park (see my future reviews of this park and Gorky) plus a hydro pool, dry and steam sauna all included.

Impeccable hotel - accessible to all points in the city, excellent staff, fantastic breakfast, a spa including a pool.

Sauna is just hot and dry as it has to be.

SPA center is on 11 flour and we loved town view from swimming pool.

Tow of my companions used the hotel spa and were very complimentary of that and the services offered as well.

Sport complex with standing pool and hamam.

Haz everything you need to enjoy your stay; restaurant, spa, pool,.stores and more.

Located it the center of the city and convenient to everything.. Several restaurants, Sauna, pool, hair, massages, gift shops and a bank.. Easy to select this hotel..

Excellent friendly staff, well appointed hotel with quality rooms and excellent suites, good restaurants, bars, sky bar on the roof and an excellent Spa on the top floor..!!

Great spa and gym facilities on the 11th floor.

There is a Spa, pool and gym sharing the top floor with a top level restaurant that has great views of the city.

the hotel is amazing very modern - it has a Steam Room Sauna and Pool.

Right next to the park and view over the UNESCO world heritage listed university the situation of the hotel is excellent

Check in is very smooth and the rooms have a great view over the city.

Daily cleaned rooms with lots of amenities, the rooms are spacious and there isn’t much noise from the outside.

The hotel it self and the rooms are very comfortable and clean.

The quality of the rooms and we had 2 of them are what you would expect of a 5 star hotel, my Wife went crazy over the toiletries which where French and made with Coco,

The rooms are excellent, big and cozy, with heated floor in the bathroom.

The general facility is beautiful and the rooms are very nice.

Kharkiv Palace Hotel

creditcard

party

management

guest

the-rooms

service

The staff was so very kind and professional, the breakfast was delightful and the location is perfect for sights and amenities.

It is very reasonably priced, extremely clean, very good breakfast buffet that was included in the price and most of all the staff were extremely friendly, helpful and couldn't do enough for us!

Good breakfast, clean rooms, nice employees.

In the morning there is a delicious breakfast buffet with alot to choose from, varying from cold to hot food.

The breakfast were tasty and with a great variety of food.

Small friendly hotel with a decent breakfast.

Restaurant serves a very decent breakfast from 7am to 10am.

Can highly recommend the breakfast for variety and taste.

Right in the city center; great breakfast and cosy accomodation.

From the breakfast to even dinner- the food is AWESOME!

The breakfast was very good and it was fresh every morning.

The hotel offers great service - from airport pickup, 24 hour room service, lovely clean rooms, great breakfast buffet and very friendly, English speaking staff.

The room was great, staff is very helpful, breakfast is really nice, and we were given lunch boxes because we were leaving early.

The staff are very friendly, and always remember me & any special requests.

Extremely friendly staff and with a restaurant that is serving high quality food.

Staff is so friendly and caring, rooms are so comfy and warm. Nice!

It is an excellent hotel with a wonderful and friendly staff.

The staff speak very good English and are all very friendly and clearly want to offer great service.

My stay at the Chichikov hotel was exceptional and the staff were very helpful and friendly.

four friends and myself recently stay at the chichikov hotel ,which is in the heart of Kharkov.we found it to be a very pleasant place to stay .the staff were really friendly and genuinely wanted to make our stay a happy one.the rooms really well kept and very clean ,with tv and mini bar

Fantastic staff and very friendly and always willing to help.

You have more than 10 places you can visit on foot 
Staff is very nice and friendly.

The room was comfortable and the entire staff was always helpful and very friendly.

Excellent breakfast and very friendly, well trained staff.

The check in was done in a professional and friendly manner and I was always made welcome by whoever was on duty.

Out of all my different stays in Ukraine, this hotel had the most helpful and most pleasant staff, so friendly and helped will everything.

It was only about a foot off the ground and felt like they had thrown a sheet over the box spring and called it a bed.

My one complaint is that my bed was quite low to the ground,

It is served on the first floor, reachable by winding stairs from the ground floor.

but you’ll have the pay the extra $100 per night to write that review), the bathrooms were average (small like the rooms with no frills), and the beds (it didn’t matter how much you spent) were at best average (you know, low to the ground, not hard, not soft, but not perfect either….kind of Holiday Innish if you ask me).

You can go every where by walk Rooms are clean

I stayed this hotel 3 nights.from 4 september,it was my first visit to this hotel.very clean rooms and amenities.very helpful staff,especially front office team.special thanks to reception Danil and Ekaterina.

What I got was a quiet hotel tucked away convienently close to the main road with comfortable, clean rooms, good breakfast (again sadly standard hotel fare,

I must say that I was pleasantly surprised at the high standard of this hotel for the spotless rooms to the excellent staff that were very friendly and helpful to me.

We had very pleasant stay at this hotel, room was clean and very comfortable, staff - very helpful.

The rooms were very clean, and a double room was sized well for just me.

The hotel and the rooms were very clean and a comfortable temperature, important since it was -12C outside.

Second, the rooms were very clean (probably the cleanest I have ever seen in Ukraine).

Rooms are clean, staff is friendly, breakfast delicious.

Central location, professional service, rooms were clean and comfortable.

i stayed in a studio room and my room was spotlessly clean, the bathroom & shower was good, and the actual room was well designed and functional.

The rooms were clean and smart with quality furnishings and with complimentary coffee and tea supplied.

Service - this is something incredible!!! It’s more than just with love ❤️ 
Big thanks to the hotel team and big request to all - stay here!!!)

This was such a lovely gesture from the staff.

The whole staff is very helpful, speaks English and is even smiling all the time.

Large, comfortable rooms  with helpful front desk staff.

The staff were so caring and helpful towards our little ones, a one year old and a three year old.

All in all, I continue to be impressed by Chichikov Hotel, its staff and customer service - and its great value too.

From english speaking staff to map of the city, this hotel is better than 5 star hotels I have stayed at around the world.

The staff graciously filled my thermos every morning with green tea.

The only things I missed were washcloths, I was told they weren't available, and had to do with only a hand and bath towel.

When housekeeping left me a “fresh” towel that smelled like an ashtray, the front desk had someone at my door with a new set of towels in about two minutes.

While I do not need new towels, I do like my towels to be at least semi-plush (you know, some softness left).

Chichikov Hotel

towel

grounds

staff

breakfast

friendly

but they will try to charge you more, so be sure to settle on price first.

Karazin, Komilfo, Novoapostolskaya Tserkov, Atrium, Quest Room TOP SECRET, Persona, Lokomotiv, UMM, Meridian, House of Writers, Paintball Complex Extremal, In Search of the Perishing Icon Church, The Ditch, Planeta Kino, Kosmos, Salamandra, Dino Park  Dinosaur Park, Attraction 7D Cinema, Church of the Holy Great Martyr and Healer Panteleimon, Space Arena, Diesel Ice, Iva, Mama Beauty, Kinoland, FitLine, Drum Space, Bolero Club, Radmir, Ekvator, Ekvator, Kharkiv Sate Aircraft Manufacturing Company History Museum, Kucherenko Art Gallery, Tetra, Piana Vyshnia, Misto Entertainment  Complex, Sarzhin Yar, Vintage, Transfiguration Church, Leto, Dvizheniye, Alconomica, 0404 Men Space, Kharkiv Christian Church, PoTuStoronu, Okraina, Museum of Advertising, Argus, Monument to the Liberator Soldier, Galaktika Club, New Age, O. Dovzhenka Cinema, Compass, Multiplex Dafi, Church of the Transfiguration of Evangelical Christian Baptists, Church of the Holy Blessed Reverend Prince Oleg Bryanskiy, Garage, Akvazhur Park, 7Dtech, Church of the Holy Prince Vladimir, Shok, Joker, IceHall, Nebo, Rosinka, Stary Amsterdam, Jump Club PRITYAZHENIE, Attraction 7D Movies from Dtech, KoKo Prints, Karavan, Karavan TRTS, Karavan Megastore, The Limping Flamingo Tea House, Medok, Night Club Plazma, Plazma Club, Temple of the 2000th Anniversary of the Birth of Christ, Na Gagarina, Arizona Place, Epos Shopping Mall, Mon Ami Equestrian Club, Face To Face Lounge Space, Maysternya Krasy, Kharkiv Church of Christ, Workshop Modern Art Center, Dom Mebeli, Superior Golf & Spa Resort, White Stable, Church of the Nativity and Literature Museum

It is very cozy,clean and located just a few minutes away from downtown.

The hotel is very clean, has this cosy atmosphere about it.

The hotel itself is cozy and clean, with a small on site restaurant.

The hotel is not big, not small, very cozy.

Three of us stayed in two rooms at City Club for two nights and found the experience very enjoyable.

The food tasted really good and the room was extremely clean and comfortable.

The staff has removed the remotes for AC from all rooms and is unable to provide me with one until tomorrow.

My stay was pleasant and not spoiled by anything except the weather it was very hot,luckily the rooms were air conditioned.

We arrived in the afternoon, had a nice dinner in the hotel's restaurant, played billiard (50 UAH per hour only! ), slept in a quiet and very affordable rooms, had excelent breakfast and went to the airport by taxi (50 UAH only!)

A refrigerator and safe are located in your room for your convenience.

One of the most important advantages is breakfast, which was included in room price.

Hotel arranged pick up from railway , was done well 
Reception groomed very well , English level is upper intermediate
High hospitality with the available  resources 
clean rooms , small

Rooms of very good standard with toiletries and a pair of slippers with hotel logo.

For about 25 euros you get a nice and clean room, free wifi and a really good breakfast.

Big & clean rooms, and a really nice service.

wow the owners of this hotel can be very proud of every staff member,they are all everyone happy freindly beautiful people,i am sure that i want to be a regular guest here,the hotel is immaculate ,rooms perfect ,breakfast resturant food wonderfull ,,every thing was great value,cant really say much more other than this,,,,for me it was like staying with freinds,and i cant wait till i cme back

I had business trip in Kharkiv, thus quite room with internet were obligatory for me.

For an average price you are getting so much: great breakfast variety, clean and quite room, on-site secured parking and more.

My room was clean and spacious with well equipped private bathroom.

Just like the last year rooms were clean and food in the restaurant was delicious.

I was completely satisfied with High speed WiFi and nice, clean room.

My room was very clean and attractive, everything worked, the staff was very pleasant and helpful.

Very helpful staff, complementary breakfast, comfortable room, and quiet location, what's not to like here.

The young lady at the reception was a gem.

Twice I have stayed here, close to the airport and clean, eating here is a chance of pot lucky ordered a meal and it was obviously microwaved as the centre was cold so there after I ate outer decent restaurant is across the road.Staff were very accommodating,and very helpful, one issue is most time getting a double bed is pot luck! !

The staff was great, service and communication was on the level.

I never met such friendly staff (everybody not only at the reception desk) as here!

City club hotel and staff were so accommodating and friendly.

The staff, especially reception, was extremely helpful and friendly.

All staff speak Russian, as majority of people in this city.

Personnel is extremely helpful with any questions.

Three out of four of the reception managers at the hotel speak English.

The same service, everyone is very nice and helpful.

I really liked the staff members, who were helpful and friendly and could converse well in English.

.hotel is just 20 minutes walk from Central Sumska Street (or even faster with the bus) (really great place for walking with the variety of shops, restaurants, museums and other interesting places for visiting). Thus, in the evenings, having some free time, I even managed to “Site Seeing” a bit :)
It was a pleasure to Stay at "City Club Hotel" and I would like to thank friendly reception English speaking staff for helping me to organise my leisure time :)

CITY CLUB Hotel

room

decor

The housekeepers did a great job as well, as we returned to a spotless room each night.

The rooms are always clean and well maintained.

Fully renovated building,
Clean rooms, comfortable beds, a lot of storage space and very god breakfast.

We stayed 4 nights, rooms are big and clean, location is close the center.

Everything is in walking distance, the rooms are spacious, clean and well isolated.

The hotel is atmospheric and clean  with well equipped rooms and a good variety of food always available.

I had a double room and it was fantastically clean.

The location is great, the suite is clean and the food that the Buffet serves is really tasty.

nice **** Hotel in central Location, everything in Walking distance, quite, clean, friendly, large cozy rooms, bf buffet everyday with fresh stuff, reasonable Prices for bar and Transfers, lovely bathrooms where everything is well maintained

it is very clean and the stuff is cheerful ana always ready to help you.

Me and my family checked in the Aurora Hotel back in August 2015 ,we chose the Aurora  under the recommendation of our friends, as they described the place to be quite and clean,

We've felt ourself there at home, because of - 
Magnificent management service and excellent smiling staff 
Level of service is much and higher than European one, ets 
Room item is modern equipped, clean 
Location in historic city center

Loved everything about our stay: the room is recently renovated, modern, spacious and spotless clean.

Bathrooms are very comfortable with shower stalls, crisp clean towels, bathrobes and slippers.

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