All was great  , the hotels location just perfect ,  , the service is great , rooms are clean and well kept , rich breakfast buffet with big verity of different fresh dishes.

Breakfast included in the room price was very good

Breakfast is really superb, hot dishes to order available what you want.

Stayed here for 3 nights as part of a corporate football business tour from the UK

The hotel lives up to its 5 star rating and has all the facilities you would expect from a top class hotel

Breakfast was varied and plentiful and served in a pleasant dining room.

Food at all the restaurants was excellent and priced fairly,  The morning breakfast buffet for hotel guests had a wide range of offerings.

but any case the  parking was available  for free, room clean the staff was gentle , breakfast available , maybe room was little small, but badroom big.

I could go on about the breakfast so just come and discover.

Our breakfast each morning was absolutely delicious with lots of healthy choices and beautiful atmosphere.

Near city center, great service,clean room, and no problem surviving only on English;) Breakfast was good and plenty.

Breakfast costs about 15 € and is also excellent.

Impeccable hotel - accessible to all points in the city, excellent staff, fantastic breakfast, a spa including a pool.

the ski bar a bit noisy a boom boom bar great for young people breakfast good  jusy can not fault this hotel

Breakfast is really OK and really enjoyed the fresh fruit.

I stayed B&B and I can recommend the buffet breakfast.

With a great breakfast, you get good value for your money.

Because at check out you may be charged for using mini bar even you didn't use it.

As an American Experience platinum card holder  we have stayed at some of the most prestigious places in the industry.

i wonder if the management is getting a cut from the hooker transactions since we spent more money at the lounge than all of the tables combined,

When the waitress came, she demanded cash or credit card on the spot.

No attempt to get them to either refund, OR to either keep the money and use it as credit for my next stay, were successful.

And is really unacceptable that Espresso and Cappuccino are only with extra charge!!!

but guests have to make their own coffee from a similar mashines you finde at a 3* hotel, but if you catch the English speaking waiter you can get a real handmade cappuccino.

It felt like we were the only guests, which was a bit weird.

She created a sale that did not exist and since it was early and few other guests.

However management should balance thr logidtics of each gunction against the vomfort of guests.

also, the waitresses at the sky lounge need to brush up on the customer service- they were incredibly rude to me and my guests- we asked for a table and were told by a lady with the biggest fake smile i've ever seen that all of the tables were reserved except for the one in the very corner in the separate room.

although it doesn't have the brand of luxury like western chains, anyone staying here will notice their attention to detail to make guests feel at home.

although some female guests may not appreciate the exotic video that plays on the numerous video screens.

Either I had a 'discount' and it should be applied automatically or I did not and the question was irrelevant and annoying in front of guests.

All expected amenities are there for guests, and then some.

There is a shopping arcade with ridiculously overpriced stores that cater to the type of clientele that the hotel seems to attract.

I just wish it was enforced that the guests left their coats before entering the restaurant.

Unfortunately common in Ukraine and Russia, where guests are not civilized.

As one other guest wrote: ". the culture and mentality issue and attitude can be bothering from time to time."

As far as I've heard, this place haven't been fully occupied since the Soccer Championships and we did not run into many other guests during our visit which is slightly worrying.

The hotel doesn't come cheap and therefore the lack of English language knowledge of many of the staff is definitely a weakness the management should address.

The hotel response was top professional – not only the issue was addressed immediately as well as at check-out, I also received a phone call from the guest manager few days after we have left.

But still hotel management should do something about

Beware of a string hanging down above the bathtub - it's an alarm system activation :) - we got a call from front desk right away inquiring if everything was Ok. Would probably recommend the hotel management to put a note there explaining what that is.

The management's politic during the euro 2012 was really absurd

When I got to my room, the music was still loud.

It is now midnight and there are still loud construction noises coming from the lobby.

The piano player in lobby bar was so loud made it impossible to rest, think or nap in late afternoon or early evening.

(The croissant I picked up could have  been used as a blunt weapon, had the need have arisen)

At check-out, the receptionist told me out loud how much the total bill came to.

Soundproof in the room could have been better – Friday party music from the lounge bar above was well heard,

There is an outstanding quality and service during your stay.

Perhaps my 30th time stay in hotel, never change the service quality is best.

The bedrooms were large and well appointed and very clean

The Sky Bar on the top floor was a favourite place to have a drink late into the evening with spectacular views over Kharkiv 

Lovely hotel with great service and pleasant, friendly staff

Service in any of the on-site restaurants is excellent,

The service by their staff as good or better than many of the other 5 star hotels I have previously stayed at.

Friendly staff, and their taxi service was really good also to and from airport.

The service is excellent, the hotel and all services as well.

good helpful service noce big rooms high quality and very clean.

Rooms are clean, nice interior, service was great, any questions or requests were solved in no time.

Great service, beautiful rooms, and great people to do business with, I will be back, I want add to my review of a great service they offer at the hotel!

The hotel is modern and very clean with excellent service.

It is a very nice hotel and the service is great.

Actually the great service was all over the hotel.

We've been here twice before and every time they manage to surprise us with food and service quality.

There is a car service frim and to the hotel.

Both the service and food were very good.

I also enjoyed the small spa with a nice swimming pool overlooking the city.

The hotel has a top floor covered pool, warm all the time with some of the best views overlooking Shevchenko  Park (see my future reviews of this park and Gorky) plus a hydro pool, dry and steam sauna all included.

Sauna is just hot and dry as it has to be.

SPA center is on 11 flour and we loved town view from swimming pool.

Tow of my companions used the hotel spa and were very complimentary of that and the services offered as well.

Sport complex with standing pool and hamam.

Haz everything you need to enjoy your stay; restaurant, spa, pool,.stores and more.

Located it the center of the city and convenient to everything.. Several restaurants, Sauna, pool, hair, massages, gift shops and a bank.. Easy to select this hotel..

Excellent friendly staff, well appointed hotel with quality rooms and excellent suites, good restaurants, bars, sky bar on the roof and an excellent Spa on the top floor..!!

Great spa and gym facilities on the 11th floor.

There is a Spa, pool and gym sharing the top floor with a top level restaurant that has great views of the city.

the hotel is amazing very modern - it has a Steam Room Sauna and Pool.

Right next to the park and view over the UNESCO world heritage listed university the situation of the hotel is excellent

Check in is very smooth and the rooms have a great view over the city.

Daily cleaned rooms with lots of amenities, the rooms are spacious and there isn’t much noise from the outside.

The hotel it self and the rooms are very comfortable and clean.

The quality of the rooms and we had 2 of them are what you would expect of a 5 star hotel, my Wife went crazy over the toiletries which where French and made with Coco,

The rooms are excellent, big and cozy, with heated floor in the bathroom.

The general facility is beautiful and the rooms are very nice.

Kharkiv Palace Hotel

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The staff was so very kind and professional, the breakfast was delightful and the location is perfect for sights and amenities.

It is very reasonably priced, extremely clean, very good breakfast buffet that was included in the price and most of all the staff were extremely friendly, helpful and couldn't do enough for us!

Good breakfast, clean rooms, nice employees.

In the morning there is a delicious breakfast buffet with alot to choose from, varying from cold to hot food.

The breakfast were tasty and with a great variety of food.

Small friendly hotel with a decent breakfast.

Restaurant serves a very decent breakfast from 7am to 10am.

Can highly recommend the breakfast for variety and taste.

Right in the city center; great breakfast and cosy accomodation.

From the breakfast to even dinner- the food is AWESOME!

The breakfast was very good and it was fresh every morning.

The hotel offers great service - from airport pickup, 24 hour room service, lovely clean rooms, great breakfast buffet and very friendly, English speaking staff.

The room was great, staff is very helpful, breakfast is really nice, and we were given lunch boxes because we were leaving early.

The staff are very friendly, and always remember me & any special requests.

Extremely friendly staff and with a restaurant that is serving high quality food.

Staff is so friendly and caring, rooms are so comfy and warm. Nice!

It is an excellent hotel with a wonderful and friendly staff.

The staff speak very good English and are all very friendly and clearly want to offer great service.

My stay at the Chichikov hotel was exceptional and the staff were very helpful and friendly.

four friends and myself recently stay at the chichikov hotel ,which is in the heart of Kharkov.we found it to be a very pleasant place to stay .the staff were really friendly and genuinely wanted to make our stay a happy one.the rooms really well kept and very clean ,with tv and mini bar

Fantastic staff and very friendly and always willing to help.

You have more than 10 places you can visit on foot 
Staff is very nice and friendly.

The room was comfortable and the entire staff was always helpful and very friendly.

Excellent breakfast and very friendly, well trained staff.

The check in was done in a professional and friendly manner and I was always made welcome by whoever was on duty.

Out of all my different stays in Ukraine, this hotel had the most helpful and most pleasant staff, so friendly and helped will everything.

It was only about a foot off the ground and felt like they had thrown a sheet over the box spring and called it a bed.

My one complaint is that my bed was quite low to the ground,

It is served on the first floor, reachable by winding stairs from the ground floor.

but you’ll have the pay the extra $100 per night to write that review), the bathrooms were average (small like the rooms with no frills), and the beds (it didn’t matter how much you spent) were at best average (you know, low to the ground, not hard, not soft, but not perfect either….kind of Holiday Innish if you ask me).

Service - this is something incredible!!! It’s more than just with love ❤️ 
Big thanks to the hotel team and big request to all - stay here!!!)

This was such a lovely gesture from the staff.

The whole staff is very helpful, speaks English and is even smiling all the time.

Large, comfortable rooms  with helpful front desk staff.

The staff were so caring and helpful towards our little ones, a one year old and a three year old.

All in all, I continue to be impressed by Chichikov Hotel, its staff and customer service - and its great value too.

From english speaking staff to map of the city, this hotel is better than 5 star hotels I have stayed at around the world.

The staff graciously filled my thermos every morning with green tea.

The only things I missed were washcloths, I was told they weren't available, and had to do with only a hand and bath towel.

When housekeeping left me a “fresh” towel that smelled like an ashtray, the front desk had someone at my door with a new set of towels in about two minutes.

While I do not need new towels, I do like my towels to be at least semi-plush (you know, some softness left).

Chichikov Hotel

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Breakfast is super good since located just downstairs in popular restaurant Italian Edition 2. Recommended!

The Italianskaya Redaktsiya No 2 restaurant is in the basement where you get breakfast.

They serve breakfast in the restaurant nearby and you need to go out

Anyway, during our breakfast, we mostly discovered that our room was fully cleaned up when we got back.

The breakfast is excellent, wide variety, and tasty.

Also renovated restaurant "2nd Italian Edition" is very nice & delicious, maybe little constructive critic: some of caring restaurant personal can still show more "their wonderful smiles for free :), and filter coffee can still have hotter temperature :)!

There is an adjacent restaurant where breakfast is served , and also serves excellent dinners.

The included breakfast is much better than that in typical american hotels.

The breakfasts are amazing in the restaurant "Italian redactcia" located at the basement of the hotel.

Young & professional service, colourful walls,  good music, delicious menus.

This is my favorite hotel in Ukraine, it's so unique, service is great and they serve outstanding breakfast, you choose from the menu.

Beautiful hotel with lots of character, super comfortable beds, delicious breakfast.

Breakfast was good and a great restaurant as well.

I loved the restaurant for breakfast, lunch or dinner.

And with a cost of less than $100 for two nights, including the free breakfast.

Restaurant for breakfast is outside and it was nice to have your morning juice and fresh air at the same time ) Thank you very much for a good staying!

Great value, especially the not to be missed breakfast which was included in the reasonable room rate.

Breakfast was excellent in the adjacent restaurant, for which I will leave a separate review.

Breakfast consists of freshest hand squeezed juice.

Hotel located right in the center and everything is easy to reach by foot or metro.

This hotel is located in the city center and you can see all the sights of the city

It is in the city center, easy to walk anywhere you need to go.

In the city centre very convenient to museums, art gallery, restaurants etc.

Located in the center of the city in a former block of apartments at the same time it has special and romantic atmosphere, every detail is well thought of and it's stylish.

This hotel is located in the city center and you can see all the sights of the city.

Also it's located right in the heart of city center and have a great restaurant too.

Abajour may as well be a bistro in Montparnasse as much as a center of excellence in cuisine in Kharkiv.

And the location is excellent in the center of kharkuv and close to the freedom square

The hotel is located right in the center.

Staff is friendly and helpful.City center location is perfect -

Its right in the centre so location is great .

basically you can just choose this hotel for the location, it is in the real center of Kharkiv and you can reach in a walking distance everything you need
moreover it is a nice hotel, kind of boutique hotel with big room and nice restaurant downstairs.

Hotel 19 is centrally located on Sumska St (or Sumskaya St, depending on whether you use Ukrainian or Russian).

Located 200 meters south of Shevchenko beautiful park and centrally located this hotel offers beautiful and spacious rooms (stayed in the Deluxe) and warm hospitality in a picturesque urban setting.

Friendly staff and security man, who helped us a lot during our stay when our keycard did not work (we had to replace our cards almost every 3-4 days - 4 times total) which was annoying when you walked up to the last floor just to walk back down - keep in mind that there's no elevator, could be a problem for people who need some accessibility.

No there is no elevator, ask in advance for a room on the ground floor if needed.

Hotel is located in historical building and doesn’t have elevator, so climbing to the third floor could be a downside for families with little kids or senior visitors

Cost was 210UAH, or roughly US$7.Only one tiny drawback - no elevator so be prepared to climb some stairs.

There is no elevator, so be ready to go upstairs and to sweat a little haha.

The building is 3 storeys high and there are no lifts.

NOTE: There is no elevator for special needs or handicapped.

Note: there is NO elevator, and stairs are rather steep, so elder or disabled person might better stay on ground floor.

Located in the very heart of the city, Design is really authentic and worth seeing (especially such design will love woman).

Booked this hotel on-line based on reviews and location.

I stayed at this cozy hotel, located in a courtyard along the city's main thoroughfare, so location was extremely convenient

Location is perfect; right in the middle of Kharkiv and within short walking distance of the main square and parks.

Location is good, its near to good bars and restaurants and not far from the metro, the station is about 3 KM away

This was our first stay in hotel 19,as our usual hotel was overbooked ,we found an available room there ,our choice was based on the provided reviews about hotel 19 ,and it's excellent location on Sumsksya street.

Very good location, close to two underground stations.

It also has an excellent location, just off the main street,

Hotel19

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Fully renovated building,
Clean rooms, comfortable beds, a lot of storage space and very god breakfast.

The breakfast buffet is great and K got everyday a nice cappuccino made with a lot of fantasy.

but a takeaway breakfast was provided which was impressive in content and quality.

The location is great, the suite is clean and the food that the Buffet serves is really tasty.

nice **** Hotel in central Location, everything in Walking distance, quite, clean, friendly, large cozy rooms, bf buffet everyday with fresh stuff, reasonable Prices for bar and Transfers, lovely bathrooms where everything is well maintained

Good service, comfortable room, tasty breakfast and central location in Kharkiv.

at the lobby there is cozzy bar that you can enjoy our drink and delicious delight.

Breakfasts fantastic, unusually lots of choice for a western traveller - you have meat, fish, poultry, eggs, pastry, cheeses, vegies, you name it.

Bed is comfortable.. and Breakfast is good also.. You can order extra omlet or something..

Hotel is near to center. you can walk only 5 min for eveything you need..

Just be carefull for going to airport with taxi because.. when you say you need a taxi to the reception they tell you it is 150 grv..

Breakfast is ok, not eaten in restaurant.

The Restaurant serves a great well cooked breakfast with a wide choice of food.

but on silent street
Good various cuisine and plentiful Swedish breakfast

Special thanks to the main manager Tatyana, to managers Stanislav, Anastasia, to all staff of maids and  to all staff of restaurant and bar.

We stayed for a week and were extremely pleased with the quality of the hotel, room service, breakfast options and professionalism of the front desk and breakfast restaurant staff.

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