but it comes with one tea bag (for two people), when we requested another we got charged, other things weren’t replaced in the room either when serviced such as the tissues.

Bad tasting coffee from a coffee-machine and juice that tastes worse than the cheapest brands in supermarkets.

One other small complaint is that the rooms are a bit dated in my opinion (carpet and bathrooms), and there's no kettle or coffee machine.

The on,y thing I was missing was no coffee machine/ complementary tea in the room.

For the price, you could wish for complementary water in the room, no annoying extra charges if you want another type of coffee for breakfast.

When we went for breakfast no one came to our table to ask us if we wanted coffee, when we asked if we could be served the woman was very unfriendly and told us that we have to ask.

The only single niggle that I could have is that the waiter was never pro active in offering us tea or coffee, we always had to track him down.

One small suggestion: provide a kettle to make your own coffee and tea.

The waiter looked a bit upset when we asked him to make two cups of latte.

The staff were also friendly and helpful.

The hotel is also friendly for parents with children.

Delicious dishes in beautiful restaurant with very nice and friendly service.

Perfect stay, friendly staff .Loved the restaurant, amazing food and perfect service.

We had a nice stay at the Savoy, reception staff were very friendly, and restaurant staff in the evening also.

Staff very friendly, rooms very specious and clean.

Perfect service,very friendly staff and nice atmosphere; easy booking and immediate response to it;
Breakfast broad selection and restaurant served delicious food.

The staff were very friendly,  the restaurant was very good

friendly, family attitude from every single person here.

All staff were so friendly and extremely attentive and the rooms were very nice indeed. Thanks.

Guys at the reception were friendly, pleasant and very very helpful :)
We travel a lot and stay only in 5 star hotels . .

Hotel staff is very friendly as well as profesional.

Everything’s was perfect, high level of service, reception was very friendly and helpful.

The staff is very friendly and helpful and tries to help in every way they can.

Immediately after we parked our car in front of the hotel a friendly receptionist came to meet us and offered assistance with luggage and valet parking.

Staff were great and one of the restaurant servers remembered me and brought me the English menu.

excellence luxury hotel for family stay 
staff was pleasant
rooms are large and comfortable
level of thinking about the details is very surprising
centrally located in the village
Very Expensive Hotel !! !

Staff thanks for the attitude and helpfulness.

Impressive arrival, very welcoming receptionist and room very well prepared.

(We were able to book all this before our stay) The staff are extremely helpful and kind, whatever we needed it was provided.

but this one located exactly in downtown with plenty restaurants around. Tasty cookies as welcome greetings :)

Another level of dining, congratulations to all from Savoy team!

Very nice place indeed with lots of coziness, good attitude, nice staff people.

We enjoyed the great food as well as the hospitality of the staff.

Beautiful hotel, great rooms, helping staff and a nice breakfast highly recommended the spa was wonderful also a great hotel for families with children the town itself is very nice with a lot to do around it

Very unprofessional and a bad end to a nice stay

all was perfect from first moment after arrival till last minute, professional and kind staff, comfortable rooms, very good food & wine
the only one thing I would consider -  if the prices within daily menu for typical Czech meals can be more reasonable (

We decided to enjoy some relax after the stressful days which the wedding preparations bring.

Hotel Savoy

coffee

wedding

Parking

Free High Speed Internet (WiFi)

Hot tub

It's borderline animal cruelty and It just doesn't feel right.

I rate the cuisine standard as high class and even during the covid times we did not have the feeling that selection of meels would be reduced.

The ski room and lockers make you feel you are at a horror movie.

Otherwise interiours are a bit too dark and gives you (or to me) a bit depressive feeling, entrance give you feeling you are back in 80s.

but he assured us that this was completely normal and that the boots should feel a little 'snug'.

Hotel is very old, and you can feel it everywhere.

Frankly speaking I have a mixed feelings from this hotel..

The hotel itself i felt was nothing more than average in every respect and very dated.

But the rooms have small windows, and it is a big concrete building so it feels airless.

I would highlight baby friendly environment - incl.

The staff is very friendly & professional, reception service: they never deny any kind of help and very proactive.

The staff is very friendly and helpfull You can book ski-lessons, buy a ski-pass, arrange a taxi and a lot more at the reception desk.

Hotel staff were very friendly and very professional in their appearance and their willingness to please us, their guests.

Food was excellent and staff was friendly and ready to please.

Positive
- Nice location in the quite area
- Clean rooms
- A nice view of mountain
- Swimming pool, sun terrace, sauna, sport equipment rental etc. - Friendly staff

Negative
- From my point of view, big ugly building (to build this huge building in this location could be possible during communist times only.  )

The hotel staff was very friendly and attentive with the high-quality services.

As well as the service was prefect- reception clerks were helpful, waiters and waitress at the restaurant and Snowboard bar were always very friendly and helpful too.

Good position near the city center, skiresort close to the hotel, good starting point for hiking, beautiful view to the countryside, rich breakfast and friendly service, pleasant wellness center, clean room.

Helpful, friendly staff, tasty food, nice and clear rooms, excellent equipment.

Hotel Horal is the best hotel in Spindleruv Mlyn, good position, beautiful view, excellent playground, friendly staff, good service in relax centre, very tasty food.

Excellent facilities (pool, sauna, massage), great food and friendly staff.

Hotel was full,  mainly by Czech and Germans guests.But the staff were very friendly and helpful all the time,speaking english is well.

- not enough space in Wellness (we were off season in April and we couldn’t find any single seat until 6pm )
- Very poor service - we had half board and we’ve asked a waitress to book a table next to the window for 20:30.

poor him to be surrounded by those colleagues!

Overpriced, poor selection, no intenatonal cuisine, no fresh ingredients.

This includes the extremely poor lighting in the communal hallways with what appears to be 15 Watt bulbs and only a few of them are turned on.

but the xmas decorations were equally poor.

If you go to the hotel restaurant, be careful the quality of food there might be very poor.

Horrible kitchen, served and prepared by students and not tasty, very poor, sometimes burnt, just horrible for such famous hotel.

Extremely overpriced drinks and snacks at the Oak Bar.

We need more refinement for prices charged.

When you say you have a Nespresso in your room, I expect Nespresso there and not a cheap substitute.

Last year we paid only 800 eur now it was 1400 eur.

That unecessary mistake cost me more money because I did get an email with an invoice from the hotel and I had to do an international transfer to the hotel.

It was extremely deceiving and for sure we won't risk again to buy such an expensive stay in such a bad resort.

To the other side the prices are quite significant

A bit overpriced drinks in the hotel's bar.

But then add to this that when I have checked my credit card upon returning home for some reason the Orea Resort Horror payment was charged at the WORST exchange rate of the whole trip BY FAR!

When we asked the manager, he refused to help and insisted us to pay.

Never happened to me before to pay for pool while staying in the hotel.

Similar full-board accommodation in France, Germany etc would have been at least 2 times the price.

The entertainment was poor and they had some weird system around how you pay for the drinks you had.

We had an family room, imediately, without any question or extra fee, when childs got sick and we had to leave sooner, staff return us paid money).

While having been check-in we have been told that our internet rate does not include entry to the pool (only next day in the morning – very strength).

but we found the services there to be overpriced.

(waiting for 10 minutes to actually get noticed by the bar staff).

the all team is very polite with a special for Andrea who was just a delight.

3) At the reception they have a little cage with a rabbit.

However, the renovation of the common areas is very successful, the hotel is otherwise pleasant, the staff tried to provide service, especially the front office manager at the reception and the ladies at the bar.

Very nice hotel, great service and very nice and professional staff!!

but  bad buffet food (both breakfast and dinner) and bad staff.

Most of the staff are trainees and they make a lot of mistakes.

Hotel stuff is very kind at every situation.

Good location from center approx.1,5 km.The staff were so kind,wellness included.

Staff can speak English and German, maybe also other languages.

Great place ,Food and Drink excellent, Staff Friendly and helpful , 
SKI Bus to resort for free ,At end of Parking is Bus Stop.

but the jacuzzi was very warm and welcoming.

Every single member of staff was extremally nice and helpfull.

Professional approach in wellness (Mr. Jarek).

Perfect services, excellent choice of meals and nice people in staff.

Then the restaurant also worked with themes and everything was corrected correctly.

Orea Resort Horal

price

poor

feel

Paid public parking on-site

Pool

Clean and cozy rooms, nice and friendly personnel.

All stuff is very friendly and helpful, breakfast is so good that you wouldn’t want to leave till lunch time (if you have the new apartment you won’t pay any extras for you extra wish), the spa property is the Top, restaurant is expensive

The food in the restaurant was good and the staff friendly.

We will definitely visit this awesome hotel again and would like to thank you for the comfortable stay, excellent spa, helpful and always friendly staff giving us hiking information and tour tips. Dekuji

Despite these easily manageable details, I liked very much the friendly atmosphere, the comfortable room and the possibility to drive us to the hills at low expense.

Friendly staff, ambient and cosy hotel and a superb wellness area.

however, more helpful and friendly during the following days.

Excellent cuisine, comfy and stylish equipped hotel rooms and very friendly and polite staff.

Children friendly with a playground and a trampoline.

Hotel staff were very friendly, we felt like at home.

our vacation was more pleasant that we chose hotel Bedriska,staff very friendly and food in restaurant was excelant,nice garden with childrens playground,parking,we hope to return next year with family

Hotel Bedřiška (and its friendly, helpful perosnal) make our stay even more comfortable.

All the staff is very friendly, rooms are clean.

The staff is super friendly and has been very helpful, having gone above and beyond for us.

The woman who was at reception most times was very friendly and helpful,

However if you’re considering staying in Bedriska Hotel - don’t get confused by my comments though, this hotel is still a very good choice for your stay in Spindleruv Mlyn, just be mindfull of its drawbacks which will be hopefully addressed by the management in the future….

Our holidays was ruined by management Bedriska Hotel.

For hotel management (and guests): Dinner is not consistent with the high standard of the hotel.

but rather as a recommendation to the hotel management than something what should be annoying for the guests.

The management did not care - if that happenef to my baby, he could almost die and people don't care?

but the bed was too firm to sleep on and it was very uncomfortable.

We had to keep windows open all time when not there, and organize cross-wind before going to sleep. Staff member (Lukas?)

I tried to contact the reception to complain and see if they could politely ask them not to use the jacuzi at such a time, cause we had kids trying to sleep,

I required ear plugs each night to get to sleep.

During first night damp smell just got stronger.

Or the whole restaurant staff constantly smoking next to the studios so you have to smell it all the time and cannot even use hotel bench for quests - this is just so unproffesional.

It was our first stay at the hotel and we were very satisfied with the services,wellness,food,staff,.

The waiters at the restaurant can't speak the word of English in my taste - they don't get anything you say and just smile and do whatever they think is best.

The staff is very polite, breakfast was very good.

What is still keeping grade of this hotel and justify high rates is excellent spa and restaurant with professional staff.

Hotel, Staff, Surroundings, food, Wellness, weather :-) more or less everything was perfect.

but still very warmly decorated and furnished.

Staff treats you professionally, very kindly and welcoming.

but very frendly hotel with cooperative staff.

Restaurant food and service also excellent and when checking out our male receptionist Roman was so helpful and thanks to him we made our bus to Prague on time!

The staff was unexpectedly nice and welcoming any requests (what is not that common in CZ still today).

Restaurant Orange: horrible service, to change 2-3 waiters, they are not welcoming the guests, they are not kind, the best is when you are going there with 2 babies, not smiling, not helping during breakfast, who wrote good things about the restaurant or the breakfast they were never going in really nice and comfortable restaurants.

I tried open windows to get rid of that smell.

The room had very basic furniture, noisy fridge, no curtains and metal white blinds that didn't black out any light.

however, so the only window looked out on to the public walk area, so not very private.

Hotel Bedriska Wellness Resort & Spa

smell

management

sleep

window

Free parking

The only problem was no lift to the dining hall and the spa area, it was quite demanding for my old parents.

There may be a bit of a wait for the lifts if the hotel is busy.

The only downside was the lifts in the hotel, small, slow and always had to wait far too long for one.

Positives - ski bus, swimming pool, parking and staff friendly & helpful.

Lots of activities indoors and outdoors, and fantastic and super friendly staff.

Incredibly friendly staff - from the chef, to the masseurs, to the maids, to the bartenders at the famous Skybar 18.

Excellent service, friendly and smiling staff, excellent food, great facilities in the hotel (swimming pool, sauna, jacuzzi, gym, massage, table tennis, skittles, squash etc) which comes in handy in case of bad weather.

Hotel is very comfortable and friendly, it offers very good food and drinks, all the stuff are very proffesional.Rooms are clean and big enough, there are many activities in the hotel you can enjoy - sports, pool, activities for children etc.

All the staff were friendly, helpful and efficient, the room was clean and comfortable the meals were very good.

but modern inside with great views and amazing bar on the 18th floor.Food was excellent, staff very helpful and friendly and it has indoor swimming pool, jacuzzi, sauna, table tennis room, bowling alley, squash courts and most of these facilities are included in the price.

Dears, we just got back from the most friendly hotel in Czech republic i have experienced.

Everything is spotless clean and all the members of staff we met were friendly, helpful, willing to sort even the smallest problems with smile on their lips.

Despite the socialist outward you will find very friendly and smiling staff, very tasty meals in all restaurants and superb bar on the 18th floor with the view.

The staff was very friendly especially with small kids doing lots of noise.

Smiling and friendly staff, professional services,good and nicely presented food plus perfect location - worth our visit!

excellent breakfast, proffessional services provided, pro-client and very polite attitude from personnel, perfect atmosphere, lots of optional activities can be done, wellnes and sport centre on high level

The staff exude calm and are very accommodating.

We really enjoyed the stay at the hotel.. mostly wellness, bar at the top floor with the beautiful view, large variety of breakfast, good food in the restaurant and pleasant personnel.

We also enjoyed the heplful staff and proffesional welness service, masseuses etc..

Hotel was very clean, with very delicious food and staff very helpful and polite.

Great rooms, outstanding service and food, great team of people.

Check in and out were very accommodating.

Very welcoming staf, amazing barmen, very kids friendly hotel.

All the staff was very nice and extremely helpful so they made our time there even better. Our kids were excited about all the halloween program so we will definitely come back the next year :-)

The hotel has nice and willing staff and offers many services.

Amazingly nice and helpful staff, always saying Hello, smiling and having funny comments.

From the staff, great service, amazing room with a view to die for!

My compliments to the cook and to the staff!

Everyone went out of their way to smile and be pleasant.

Hotel Horizont

elevator

wait

Paid private parking on-site

Only downturn are beds which are separated and you tend to fall in the gap between.

The second night, I took a matress of one of the other beds.

Saturday morning we when horse riding, then tea back at the hotel.

but some of the services were a bit disappointing due to a lack of attitude that wouldn’t have been expected at the place priced like this.

Pity we could not use bowling, due to closed company in hotel.

but due to all constructions we think they were a little confused and forgot us sometimes.

Our fourth visit and definitely not last - excelent location, just below the ridge of Krkonose - ideal base for walking tours, friendly staff (esp.

The staff were really friendly and accommodating, and most spoke excellent English (and German).

We ate in both restaurants (Josefova and Erlabchova) and the food and drinks were very good, the staff really friendly and helpful.

Very friendly, welcoming and helpful staff.

The staff in the reception were always very friendly and helpful, the staff in the restaurant very attentive and efficient.

Personell is very nice, friendly and helpful.

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