but it comes with one tea bag (for two people), when we requested another we got charged, other things weren’t replaced in the room either when serviced such as the tissues.

Bad tasting coffee from a coffee-machine and juice that tastes worse than the cheapest brands in supermarkets.

One other small complaint is that the rooms are a bit dated in my opinion (carpet and bathrooms), and there's no kettle or coffee machine.

The on,y thing I was missing was no coffee machine/ complementary tea in the room.

For the price, you could wish for complementary water in the room, no annoying extra charges if you want another type of coffee for breakfast.

When we went for breakfast no one came to our table to ask us if we wanted coffee, when we asked if we could be served the woman was very unfriendly and told us that we have to ask.

The only single niggle that I could have is that the waiter was never pro active in offering us tea or coffee, we always had to track him down.

One small suggestion: provide a kettle to make your own coffee and tea.

The waiter looked a bit upset when we asked him to make two cups of latte.

The staff were also friendly and helpful.

The hotel is also friendly for parents with children.

Delicious dishes in beautiful restaurant with very nice and friendly service.

Perfect stay, friendly staff .Loved the restaurant, amazing food and perfect service.

We had a nice stay at the Savoy, reception staff were very friendly, and restaurant staff in the evening also.

Staff very friendly, rooms very specious and clean.

Perfect service,very friendly staff and nice atmosphere; easy booking and immediate response to it;
Breakfast broad selection and restaurant served delicious food.

The staff were very friendly,  the restaurant was very good

friendly, family attitude from every single person here.

All staff were so friendly and extremely attentive and the rooms were very nice indeed. Thanks.

Guys at the reception were friendly, pleasant and very very helpful :)
We travel a lot and stay only in 5 star hotels . .

Hotel staff is very friendly as well as profesional.

Everything’s was perfect, high level of service, reception was very friendly and helpful.

The staff is very friendly and helpful and tries to help in every way they can.

Immediately after we parked our car in front of the hotel a friendly receptionist came to meet us and offered assistance with luggage and valet parking.

The Hotel Savoy is near these landmarks: Horní Mísečky, Vrchlabí Castle, Hutsky Vodopad, Sniezka, Snezka, Mumlava Waterfall, Zamek Chojnik, Wodospad Kamieńczyka, Papugarnia Karpacz, The Tree Top Walk, Arado – Zaginione Laboratorium Hitlera, Hejnice Basilica, Prachov Rocks, Karkonoski National Park, Bubakov ski area, Lanová dráha Sněžka, Parafia Wang, Szklarki Waterfall, Chata na glowie, Glassworks and microbrewery Novosad & son Harrachov, Cernohorsky Express, Muzeum Tkactwa W Kamiennej Gorze, Jizera mountain technical museum, Přehrada Les Království, Skiareál Harrachov - Krkonoše, Hnedy vrch / Braunberg Vista Point, Szrenica, Karkonoskie Tajemnice, Escape into Nature, Ski Resort Černá Hora, Lomnica Palace, Lakes of Color, HR Studio Vitality, Herlikovice Bubakov, SUN SKI, Ski Resort Rokytnice nad Jizerou, Mumlavsky vodopad, Tall Stone Peak & Lookout Point, Cable car Janske Lazne, Church of the Holy Cross, Antonówka - Podziemia, Które Nie Istnieją, Valdštejnská lodžie, Krkonošské muzeum ve Vrchlabí, Dinosaur Park, My Ski School, Lesni Hradek Aichelburg, Natural History Museum, Proshot Paintball, Wenzelkirche Harrachov, Ceska postovna na Snezce, Kopa Cable Car (Kolejka linowa na Kope), Muzeum Miejskie - Dom  Gerharta Hauptmanna, Kostel sv.

Hotel restaurant is very good - we had 4 meals there outside of the the breakfast and I would say the highlights were the Salmon Trout, sausage lunch special w ginger sauerkraut and several items from the kids menu (worth asking about if you want classic comfort food in a smaller portion, chicken nuggets for example, very good).

We arrived to the Savoy with our 1 year old daughter and stayed in the Junior Suite.

My son and I spent a wonderful weekend here.

Beautiful hotel, great rooms, helping staff and a nice breakfast highly recommended the spa was wonderful also a great hotel for families with children the town itself is very nice with a lot to do around it

After arriving we get very warm welcome , we find small surprise for our son .

Just a very perfect experience, from the room, the reception off my son and dog, with small gifts and letters for them.

but also family friendly with all sorts of nice touches for children.

We booked two rooms as we travelled with our parents and our small son, who enjoyed nice play room and all the toys provided by hotel :)
Breakfast was good with nice selection.

I appreciated game room for children, unfortunately we hadn't chance to try relaxing zone.

My a bit needy American children had many special requests, all of which were provided with a professional service and a genuine smile.

Since it was easter holiday they had decorated each bed with "Welcome" and the childrens name, teddy bears, chocolate and juice.. and wine for the adults.. all this to the delight of joy for all of us.

There was also kids equipment in the room (kids pillow, blanket, colouring book, kids footstool etc).

but it seems the hotel is very kids friendly as well.

Room including rollaway bed for our son (with fluffy bear, colouring set and small juice - really nice touch) was spotlessly clean, large and very comfortable.

We were spending time with our handicapped daughter and assistant dog and all service,care were just perfect.

Great facilities for kids, toys to play with, sweets galore and catered for well in the restaurant.

Staff were great and one of the restaurant servers remembered me and brought me the English menu.

There was especially one guy in the restaurant the whole familen felled in love with Fran.

The restaurant and staff there is also on very high and professional level.

Service in the restaurant is as professional and up to the highest standard as at the hotel itself.

Restaurant and breakfast was also really good, as well as the service.

The costumer service was excellent and they went out of their way to ensure our stay was good.

Food, room, service all great and as should be expected from this standard of hotel.

With great attention to details and excellent service level.

This hotel has probably the best customer service I have ever experienced.

But certainly top marks for customer service.

The restaurant in the hotel is well known for Prague visitors and citizens and the quality of service and food was probably slightly better than in the capital.

We regularly visit this hotel during the summer from several reasons : location few steps from the town center, very nice rooms at reasonable price (during summer), good service and nice and attentive staff especially at the reception.

The service was absolutely outstanding and, despite having stayed in a lot of five star hotels, we struggled to think of an occasion where we have received better elsewhere.

Really very good service, nice spacy rooms.

something he was always smiling and very service minded.

excellence luxury hotel for family stay 
staff was pleasant
rooms are large and comfortable
level of thinking about the details is very surprising
centrally located in the village
Very Expensive Hotel !! !

Staff thanks for the attitude and helpfulness.

Impressive arrival, very welcoming receptionist and room very well prepared.

(We were able to book all this before our stay) The staff are extremely helpful and kind, whatever we needed it was provided.

but this one located exactly in downtown with plenty restaurants around. Tasty cookies as welcome greetings :)

Another level of dining, congratulations to all from Savoy team!

Very nice place indeed with lots of coziness, good attitude, nice staff people.

We enjoyed the great food as well as the hospitality of the staff.

Very unprofessional and a bad end to a nice stay

all was perfect from first moment after arrival till last minute, professional and kind staff, comfortable rooms, very good food & wine
the only one thing I would consider -  if the prices within daily menu for typical Czech meals can be more reasonable (

Hotel Savoy

coffee

kid friendly

service

restaurant staff

However, the renovation of the common areas is very successful, the hotel is otherwise pleasant, the staff tried to provide service, especially the front office manager at the reception and the ladies at the bar.

The Orea Resort Horal is near these landmarks: Horní Mísečky, Vrchlabí Castle, Sniezka, Snezka, Hutsky Vodopad, Papugarnia Karpacz, Zamek Chojnik, Mumlava Waterfall, Wodospad Kamieńczyka, The Tree Top Walk, Arado – Zaginione Laboratorium Hitlera, Hejnice Basilica, Prachov Rocks, Karkonoski National Park, Bubakov ski area, Lanová dráha Sněžka, Parafia Wang, Szklarki Waterfall, Chata na glowie, Cernohorsky Express, Glassworks and microbrewery Novosad & son Harrachov, Muzeum Tkactwa W Kamiennej Gorze, Přehrada Les Království, Jizera mountain technical museum, Skiareál Harrachov - Krkonoše, Hnedy vrch / Braunberg Vista Point, Karkonoskie Tajemnice, Szrenica, Escape into Nature, Ski Resort Černá Hora, Lomnica Palace, Lakes of Color, HR Studio Vitality, SUN SKI, Herlikovice Bubakov, Ski Resort Rokytnice nad Jizerou, Mumlavsky vodopad, Tall Stone Peak & Lookout Point, Cable car Janske Lazne, Church of the Holy Cross, Antonówka - Podziemia, Które Nie Istnieją, Valdštejnská lodžie, Krkonošské muzeum ve Vrchlabí, Lesni Hradek Aichelburg, Dinosaur Park, My Ski School, Natural History Museum, Proshot Paintball, Wenzelkirche Harrachov, Ceska postovna na Snezce, Kopa Cable Car (Kolejka linowa na Kope), Muzeum Miejskie - Dom  Gerharta Hauptmanna, Kostel sv.

Our kids enjoyed the children playgrounds and we loved the newly renovated wellness area with Jacuzzi.

Staff in all areas were excellent, super helpful reception, great restaurant staff, bar service great.

It has a very spacious lobby and bar area.

The spa area was nowhere close to what is shown on the pictures.

Great views of the valley and the Svaty Petr area.

Tons of kids, especially in pool area(where noone is controlling them).

All the rooms overlook the valley and St. Peters area.

Very nice location in the quite area, beautiful view of mountain from hotel room.

Positive
- Nice location in the quite area
- Clean rooms
- A nice view of mountain
- Swimming pool, sun terrace, sauna, sport equipment rental etc. - Friendly staff

Negative
- From my point of view, big ugly building (to build this huge building in this location could be possible during communist times only.  )

Apart from  spending time on the slope, we  swam in the hotel swimming pool, and warmed our cold bones in the wirlpool.We played table tennis, had a go in the bowling alley.2 years old girl loved the childrens playing area near to the snowboarding bar.

It's borderline animal cruelty and It just doesn't feel right.

I rate the cuisine standard as high class and even during the covid times we did not have the feeling that selection of meels would be reduced.

The ski room and lockers make you feel you are at a horror movie.

Otherwise interiours are a bit too dark and gives you (or to me) a bit depressive feeling, entrance give you feeling you are back in 80s.

but he assured us that this was completely normal and that the boots should feel a little 'snug'.

Hotel is very old, and you can feel it everywhere.

Frankly speaking I have a mixed feelings from this hotel..

The hotel itself i felt was nothing more than average in every respect and very dated.

But the rooms have small windows, and it is a big concrete building so it feels airless.

I would highlight baby friendly environment - incl.

The staff is very friendly & professional, reception service: they never deny any kind of help and very proactive.

The staff is very friendly and helpfull You can book ski-lessons, buy a ski-pass, arrange a taxi and a lot more at the reception desk.

Hotel staff were very friendly and very professional in their appearance and their willingness to please us, their guests.

The staff are very friendly and speak a variety of languages.

Food was excellent and staff was friendly and ready to please.

The hotel staff was very friendly and attentive with the high-quality services.

As well as the service was prefect- reception clerks were helpful, waiters and waitress at the restaurant and Snowboard bar were always very friendly and helpful too.

Good position near the city center, skiresort close to the hotel, good starting point for hiking, beautiful view to the countryside, rich breakfast and friendly service, pleasant wellness center, clean room.

Helpful, friendly staff, tasty food, nice and clear rooms, excellent equipment.

Hotel Horal is the best hotel in Spindleruv Mlyn, good position, beautiful view, excellent playground, friendly staff, good service in relax centre, very tasty food.

Excellent facilities (pool, sauna, massage), great food and friendly staff.

Hotel was full,  mainly by Czech and Germans guests.But the staff were very friendly and helpful all the time,speaking english is well.

There is also kids club everyday with Eliska the fox and a minidisco in the evening two times per week.

But we did not expect that the product has changed into a family hotel for families with children so much that we as a couple will feel out of place and where I really did not find value for money at the price of 250 EUR per night.

Clean everywhere, great variety of tasty meals, also sea fruits, salmon, swimming pool and whirlpool free for guests from 9 a.m. to 9 p.m. Silent, fresh mountain air, hills all around, public bus, animators and club for kids, also meals for kids, excellent evening rauts, our best holiday, we spent here 11 nights and wish to come back again!

We had an opportunity to visit Orea resort Horal roght after Covid lockdown release with my wife and son.

We have visited this hotel already couple of times with our children (2,5).

(I do not really know about the right price)

To end positively, the children were very satisfied with the children's animation.

Regarding food, it`s really delicious, even for kids, I have to add that I really recommend cheesecake with coffee if you get time for a break ;) Swimming pool is perfect for everyone,  And I almost forget, there is a lot atractions for children, such as animation and play rooms.

Great hotel for kids, there is a kids club where they can play.

Just maybe the hotel should revise its employment of young teenage scholars for full time service.

This is a larger hotel and has nice breakfast buffet, pool and game rooms for the kids.

At the end of our stay I got my boy a chocolate massage (about $25) in the spa and he loved it!

That was great so the children had their own bathroom.

We had the buffet, because it is easier travelling with picky kids.

but good for families with children and people who want to relax.

but with good food, outside and inside playground for children, cold swimming pool for swimming and warm jacuzzi.

This have very good program for children so the parent can spend time in spa or in the bar and about their children look after in play room.

Extremely overpriced drinks and snacks at the Oak Bar.

We need more refinement for prices charged.

When you say you have a Nespresso in your room, I expect Nespresso there and not a cheap substitute.

Last year we paid only 800 eur now it was 1400 eur.

That unecessary mistake cost me more money because I did get an email with an invoice from the hotel and I had to do an international transfer to the hotel.

It was extremely deceiving and for sure we won't risk again to buy such an expensive stay in such a bad resort.

To the other side the prices are quite significant

A bit overpriced drinks in the hotel's bar.

But then add to this that when I have checked my credit card upon returning home for some reason the Orea Resort Horror payment was charged at the WORST exchange rate of the whole trip BY FAR!

When we asked the manager, he refused to help and insisted us to pay.

Never happened to me before to pay for pool while staying in the hotel.

but came at an additional cost of 60 British pounds per person for the evening, definitely not worth the money.

Similar full-board accommodation in France, Germany etc would have been at least 2 times the price.

The entertainment was poor and they had some weird system around how you pay for the drinks you had.

We had an family room, imediately, without any question or extra fee, when childs got sick and we had to leave sooner, staff return us paid money).

While having been check-in we have been told that our internet rate does not include entry to the pool (only next day in the morning – very strength).

but we found the services there to be overpriced.

Food was average - cold eggs and bacon for the breakfast, or dry cakes  is not what you expect from 4star Hotel.

The structure is old and ugly (typical eco-monster from the 70s).

The rooms are tiny (even by European standards) - the double room was a real squeeze for my husband, 4-year old and myself.

Don't expect a double mattress, as is the norm in this part of Europe it will be two single mattresses together.

- outdated rooms
- not very high sleeping quality
- It is not real four star hotel

If you prefer active holiday and you don't  need a real four star hotel, this hotel can be OK for you.

This was a last minute booking and didn't expect much

The meals are prepared by students of gastronomic school, so don´t expect any culinary experience,

If you go to the hotel restaurant, be careful the quality of food there might be very poor.

but this place does not meet the high standard you expect for the money you pay.

(waiting for 10 minutes to actually get noticed by the bar staff).

the all team is very polite with a special for Andrea who was just a delight.

3) At the reception they have a little cage with a rabbit.

Very nice hotel, great service and very nice and professional staff!!

but  bad buffet food (both breakfast and dinner) and bad staff.

Most of the staff are trainees and they make a lot of mistakes.

Hotel stuff is very kind at every situation.

Good location from center approx.1,5 km.The staff were so kind,wellness included.

Staff can speak English and German, maybe also other languages.

Great place ,Food and Drink excellent, Staff Friendly and helpful , 
SKI Bus to resort for free ,At end of Parking is Bus Stop.

but the jacuzzi was very warm and welcoming.

Every single member of staff was extremally nice and helpfull.

Professional approach in wellness (Mr. Jarek).

Perfect services, excellent choice of meals and nice people in staff.

Then the restaurant also worked with themes and everything was corrected correctly.

It has no space to walk around, and the cage is located at the reception where lights are on 24hs a day also.

pohraničí, Rozhledna Eliska, Superstacja CZARNÓW-SKI, Kościół Narodzenia NMP w Rędzinach, Wellness Hotel Davídek, Wodospad Kwisa, Polana Izerska, Draka Trutnov Gallery, Dum pod jasanem, Unikova hra Trutnov, UFFO Trutnov - Spolecenske centrum, MAY Disco, Krakonosovo Namesti, Goldenfin, Krakonošova kašna, Pamatnik generala Gablenze, Mestsky park, City Gallery Trutnov, Bojiste Trutnov, Junkyard - skatepark & pumptrack, WIEŻA SKY WALK, Vodopady Jedlova (Jedlova Waterfall), Water reservoir Josefův Důl, Deptak, Park Zdrojowy, Stacja Kultury, Pijalnia Wod Mineralnych, Muzeum Zdrojowe, Funicular to Kamienna Gora, Fontanna "Żabki", Pracownia Piernikowa Isabell, Izerskie Centrum Soli - Grota Solna, Stog Izerski, LechSport, Sloup se sochou Panny Marie Immaculaty, SKI&SUN Świeradów Zdrój, Single Track, Underground Tourist Trail - Mine Of St. Jan, Church of the Holy Cross, Krzeszów Abbey, Centrum Edukacji Ekologicznej Izerska Łąka, B Sport Centrum Severak, Grota Czerniawa, Antik 4 You, Project Escape, Stara Radnice, Wieża widokowa, Kostel Cirkve Ceskoslovenske Husitske s Farou, Muzeum skla a bizuterie v Jablonci nad Nisou, Nova Radnice, Kostel Nejsvetejsiho Srdce Jezisova, FaBOS, Vranov Pantheon, Šťastná země, Dlaskuv statek, Hruba Skala - Rock City, Kolobezky Hruboskalsko, Zamek miecz w Świeciu and Craft Brewery ROCH Nowe Rochowice

After a walk in winter countryside, we used hotel wellness - sauna and whirlpool.

Also the location is very advantageous for walks around.

You need to ask to rent a bathrobe from the swimming pool staff, 500kc deposit plus 30kc a day rental - invaluable for the walk back to the room!

Speaking of parking - at times it can be challenging to find empty parking slot near hotel - you might have to walk quite a distance from your car.

In the center of Spindleruv Mlyn is a pleasant walk.

It is a 30 minute walk to the town so you need a bus to get most places.

Orea Resort Horal

price

quality

feel

area

walk

Especially when the breakfast buffet was rather very simple (ham, cheese, spread, cake) + cold fried eggs which were obviously pre-cooked upfront.

We didn’t have a chance to use wellness, have a breakfast and enjoy our stay.

The staff is very polite, breakfast was very good.

All stuff is very friendly and helpful, breakfast is so good that you wouldn’t want to leave till lunch time (if you have the new apartment you won’t pay any extras for you extra wish), the spa property is the Top, restaurant is expensive

great views, meadow + playground for the children up till 12.
the breakfast is not highly diversified

Very tasty breakfast in first restaurant.

Thankfully in deluxe rooms you can order breakfast á la carte.

Breakfast is includet as well as entry to the spa when you book the premium rooms-which is highly recommended as the beds in these rooms are superb.

The restaurant is worth visiting - as they serve delicious, gourmet food there.

Restaurant Orange: horrible service, to change 2-3 waiters, they are not welcoming the guests, they are not kind, the best is when you are going there with 2 babies, not smiling, not helping during breakfast, who wrote good things about the restaurant or the breakfast they were never going in really nice and comfortable restaurants.

The breakfast was very good,we did not have any dinner there due to high prices,but the restaurant looked very nice and seemed to have a good reputation.

Great location, Great staff, Perfect Breakfast and restaurant are overall.

- Rooms are bit outdated = old-fashion with full carpets
- Quite hard to find socket for plug-in laptop or loader

Some plusses:
+ ok breakfast, also nice staff at the breakfast (send front desk people there for training, its only one floor down)
+ good location
+ modern lobby (different world compared to rooms)
+ parking on-site

I would definitely recommend Hotel Bedriska to all who want to spend great holiday in Spindleruv Mlyn and Restaurant Orange le Moon to all who want to have delicious meal.

Comfort in the rooms, mountain or garden views; delicious and rich buffet breakfast; dining for a lunch and dinner in a modern “Orange Le Moon” restaurant with an international menu and divine food.

Clean and cozy rooms, nice and friendly personnel.

The food in the restaurant was good and the staff friendly.

We will definitely visit this awesome hotel again and would like to thank you for the comfortable stay, excellent spa, helpful and always friendly staff giving us hiking information and tour tips. Dekuji

Despite these easily manageable details, I liked very much the friendly atmosphere, the comfortable room and the possibility to drive us to the hills at low expense.

Friendly staff, ambient and cosy hotel and a superb wellness area.

however, more helpful and friendly during the following days.

Excellent cuisine, comfy and stylish equipped hotel rooms and very friendly and polite staff.

Children friendly with a playground and a trampoline.

Hotel staff were very friendly, we felt like at home.

our vacation was more pleasant that we chose hotel Bedriska,staff very friendly and food in restaurant was excelant,nice garden with childrens playground,parking,we hope to return next year with family

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