It's borderline animal cruelty and It just doesn't feel right.

I rate the cuisine standard as high class and even during the covid times we did not have the feeling that selection of meels would be reduced.

The ski room and lockers make you feel you are at a horror movie.

Otherwise interiours are a bit too dark and gives you (or to me) a bit depressive feeling, entrance give you feeling you are back in 80s.

but he assured us that this was completely normal and that the boots should feel a little 'snug'.

Hotel is very old, and you can feel it everywhere.

Frankly speaking I have a mixed feelings from this hotel..

The hotel itself i felt was nothing more than average in every respect and very dated.

But the rooms have small windows, and it is a big concrete building so it feels airless.

- not enough space in Wellness (we were off season in April and we couldn’t find any single seat until 6pm )
- Very poor service - we had half board and we’ve asked a waitress to book a table next to the window for 20:30.

poor him to be surrounded by those colleagues!

Overpriced, poor selection, no intenatonal cuisine, no fresh ingredients.

This includes the extremely poor lighting in the communal hallways with what appears to be 15 Watt bulbs and only a few of them are turned on.

but the xmas decorations were equally poor.

If you go to the hotel restaurant, be careful the quality of food there might be very poor.

Horrible kitchen, served and prepared by students and not tasty, very poor, sometimes burnt, just horrible for such famous hotel.

Extremely overpriced drinks and snacks at the Oak Bar.

We need more refinement for prices charged.

When you say you have a Nespresso in your room, I expect Nespresso there and not a cheap substitute.

Last year we paid only 800 eur now it was 1400 eur.

That unecessary mistake cost me more money because I did get an email with an invoice from the hotel and I had to do an international transfer to the hotel.

It was extremely deceiving and for sure we won't risk again to buy such an expensive stay in such a bad resort.

To the other side the prices are quite significant

A bit overpriced drinks in the hotel's bar.

But then add to this that when I have checked my credit card upon returning home for some reason the Orea Resort Horror payment was charged at the WORST exchange rate of the whole trip BY FAR!

When we asked the manager, he refused to help and insisted us to pay.

Never happened to me before to pay for pool while staying in the hotel.

Similar full-board accommodation in France, Germany etc would have been at least 2 times the price.

The entertainment was poor and they had some weird system around how you pay for the drinks you had.

We had an family room, imediately, without any question or extra fee, when childs got sick and we had to leave sooner, staff return us paid money).

While having been check-in we have been told that our internet rate does not include entry to the pool (only next day in the morning – very strength).

but we found the services there to be overpriced.

The hotel rooms are very clean, and attended daily.

Excellent service, amazing food, clean rooms.

The room was clean at arrival and is cleaned daily.

The service is good, the room is clean and the food is great And when you wake up and look outside the view is stunning.

Food was tasty (both breakfast menu and a'la cart restaurant), rooms were clean, hotel service - good, swimming pool and saunas -very nice.

Nice service, clean rooms, perfect cuisine, great wellness and yet close to downtown and the ski slopes.

Our room was very clean and satisfied, we were.

Rooms are clean and looking freshly repainted and the view towards the slopes does make a positive difference

Positive
- Nice location in the quite area
- Clean rooms
- A nice view of mountain
- Swimming pool, sun terrace, sauna, sport equipment rental etc. - Friendly staff

Negative
- From my point of view, big ugly building (to build this huge building in this location could be possible during communist times only.  )

Room was very clean and nice, we was very nice view to mountains.

Our room was clean, it had a balcony, TV and minibar.

Good position near the city center, skiresort close to the hotel, good starting point for hiking, beautiful view to the countryside, rich breakfast and friendly service, pleasant wellness center, clean room.

Orea Resort Horal

price

poor

feel

Paid public parking on-site

Free High Speed Internet (WiFi)

Pool

but it comes with one tea bag (for two people), when we requested another we got charged, other things weren’t replaced in the room either when serviced such as the tissues.

Bad tasting coffee from a coffee-machine and juice that tastes worse than the cheapest brands in supermarkets.

One other small complaint is that the rooms are a bit dated in my opinion (carpet and bathrooms), and there's no kettle or coffee machine.

The on,y thing I was missing was no coffee machine/ complementary tea in the room.

For the price, you could wish for complementary water in the room, no annoying extra charges if you want another type of coffee for breakfast.

When we went for breakfast no one came to our table to ask us if we wanted coffee, when we asked if we could be served the woman was very unfriendly and told us that we have to ask.

The only single niggle that I could have is that the waiter was never pro active in offering us tea or coffee, we always had to track him down.

One small suggestion: provide a kettle to make your own coffee and tea.

The waiter looked a bit upset when we asked him to make two cups of latte.

Spacious and clean rooms, attentive staff.

The staff was nice/helpful, room was clean & spacious.

The room was immaculate , roomy , super comfortable bed and a great view from the balcony.

Spotlessly clean room with attention to all the little details.

The room was spotless, and views were breathtaking.

Amazingly clean rooms well sized you are in a five star environment.

Plus plenty of Easter activities for children, helpful staff, tasty breakfast, spotless room, comfy bed etc.

The room was very clean and the bed was very comfy.

Very friendly and proffesional staff, nice and clean rooms, friendly atmosphere.

We really enjoyed our vacation in comfortable, spacious and perfectly clean rooms.

The rooms were immaculately clean and came with the usual little extras one would expect when paying these prices.

Rooms are very clean, nearly new and very spacious.

We decided to enjoy some relax after the stressful days which the wedding preparations bring.

Hotel Savoy

coffee

wedding

Parking

Hot tub

Very dog friendly place, nice people, clean room and good location.

Updated clean rooms compare to last visit.

Clean rooms and very kind staff :) 
Close to trails, rental place with bikes, etc.

The rooms were kept very clean every day, with fresh towels & accompanying sweet!

but you don't come here to watch TV anyway :)

but no english speaking channels, didn't bother us as we ski/ eat/ sleep!

Also the heating was too overpowering for us, we left our windows fully open each day & had our radiator turned off most nights, you won't be cold in this hotel!

Hotel Lomnice

window

watch

Free parking

Free breakfast

The room was clean and everything we expected was supplied.

Rooms are clean and it's a pretty high standard, especially in Spindleruv Mlyn.

Clean rooms with balcony, non-smoking, access to swimming pool, sauna, whirlpool, two well equipped gyms and a very friendly staff.

The rooms were clean, airy and well maintained.

The rooms were clean, maybe just on the small side, bathroom well equipped and clean.

Clean room, good bathroom with all the amenities, safe, extra bed or baby cot for free.

but tasty and plenty)
Pool
Direct access to ski slopes

Cons:
Entrance is through a long staircase (very inconvenient) No Porter to carry your suitcases
Check in procedure takes long
Rooms are outdated
Our bathroom was not vented properly and smelled
No Mini Bar or any sort of coffee or tea option.

but there is no sidewalk so you need to take a taxi, go by car or walk along the motorway while breathing the exhaust gases from passing cars.

Looking at the details of the interior is disgusting.

Rooms are screaming for renovation with a strong smell of cigarets ,with no double beds

However already the shampoo in the plastic bags with an unpleasant smell in the bathroom reminded me 80´s.

but bathroom had a problem - we could smell the sewage.

Inside, the redecoration was done in a half-baked approach: my room was 1990s decor and an ugly old, rusty bathroom, certainly not worthy of 4 stars.

IMHO, offering bottled water  for high price is not how you upgrade a 3-star standard to 4 stars.

Restaurant BENADA has a slightly limited selection of food and could have a 3.5 stars of five.

This is not 4 star hotel, maybe not even 3 star!!!!

sad in 4 stars as well as tinny TV, which I didn't  even want to switch on.

The hotel itself is ok (i would say average - 2/3 stars not 4 like they claim).

That's one of the things that definitely do not match 4 stars.

I asked for slight discount on checking out because of wifi

WiFi works very well in the bar, and very limited connection in rooms.

No room service, very bad TV signal - nothing to watch before the sleeping time for the kids.

Very poor wifi and internet connectivity.

Also, the hotel wifi isn't the quickest one, so count with that!

Forget it, I had to come down to the reception area to be able to access the Wifi, no way I had connection in the room.

The weak points are: an insufficient WIFI network coverage in rooms, a lack of wheel-chair access and a lack of mini bar in the hotel room.

Pinia Hotel & Resort

star

wifi

smell

Fitness Center with Gym / Workout Room

The only problem was no lift to the dining hall and the spa area, it was quite demanding for my old parents.

There may be a bit of a wait for the lifts if the hotel is busy.

The only downside was the lifts in the hotel, small, slow and always had to wait far too long for one.

Great food, clean rooms, beautiful location and a nice family atmosphere.

All the staff were friendly, helpful and efficient, the room was clean and comfortable the meals were very good.

Room was clean and everything was ok. Price was very reasonable.

We are fans of Hotel Horizont. While the hotel is not the newest or most modern, the rooms are clean with enough storage space (important for ski areas!)

Room was clean and nice, service prefect.

The room was very clean and unlike a dozen other hotels we visited this one had the baby cot ready in place.

Hotel Horizont

elevator

wait

Paid private parking on-site

but it has bad organisation of catering, half of personnel does not understand English - and there is definitely a shortage of personnel (even in the high season), lack of information in the lobby and rooms about services for guests and ski riders, wellness does not work every day due to economy of electricity.

The owner of the place has obviously no clue about this business, the hotel stuff is under constant stress because of his bossy and arrogant behaviour towards them in front of the hotel guests.

The trouble started when more guests arrived at the hotel.

but not being a demanding guest I could not belive the level of service offered mainly in the restaurant.

I seemed to us like they have too many guests,

The staff also seem quite unattentive, and are more interested in themselves than the guests.

Small bathroom, poor meals, poor inside playground.

The reason that the overall experience was dragged down was due to the poor level of cleaning in the room.

There is no book of services or a phone in the room, so poor girl at the reception has to give information about all the hotel basics all the time.

The cleanes of the restaurant was poor, dead insect everywhere, which was very disgusting.

but the quality and choice of the evening meal was very, very poor.

Staff is arrogant and the kitchen is poor (recieved totaly cold food warmed just in microwave).

The rooms are clean and well equipped: tv, small

but good wines, location and fairly clean rooms (although old furniture as I mentioned).

Lots of space, comfortable beds, clean in rooms and bathroom.

Rooms are very clean and they are at the shape what I expect from such hotels in the mountains.

We have a balcony overlooking the climbing frame and regularly see dog owners letting their dogs wee on the slide.

Most of staff did not speak English (although they speak German and Russian I admit) and they were not very helpful.

Some staff seem to completely lack all sense of hospitality.

To my surprise after five minutes TWO OTHER GUYS CAME WITHOUT ANY PERMISSION WHATSOEVER to our room - one of them the owner!!!

Our suggestion to the hotel manager would be: after reading the reviews and taking them seriously, do train your staff, because it’s the service that stands out.

The disappointment starts and ends with the owner of the place.

but it is locked with the door open so as the room does not have a phone you have to go down to the reception again and get the receptionist to the room to open it for you.

You must outfit yourself with a lot of patience while having a dinner .

The receptionist was not friendly nor helpful or compliant.

- Staff mostly unhelpful and uninterested.

3. terribly cold water in a swimming pool which is rather a paddle. .4.

Water in the pool little bit colder for kids.

We were not satisfied with the wellness, there was a cold water in swimming pool and a chaos by ordering sauna and  massage.

The water temperature  in the pool was just at the border to take a bath for a while.

The downside is that there is one very inefficient coffee and hot water machine for the whole of the room.

- Breakfast - on Saturday the single coffee/hot water machine to serve ~40 people broke.

Hotel Adam

staff

guest

water

At the time of checkout the receptionist, totally unfriendly, let us pay the Xmas dinner and at our request of explanations she answered that wasn’t her responsibility, so we paid and wen away pretty disappointed.

When I asked the receptionist if I was the only one complaining about the eggs and service I was told that : yes, everybody else complaints about the coffee !!!

Finally I spoke to receptionist and I asked her how this hotel can got 4* and if she think that is a 4* hotel, she told me no, this hotel is maximum 3*.

The rooms are very clean and have all you need.

It is a lovely hotel, nice and clean rooms, very nice staff who was willing to help at any time.

Clean Room, very nice staff, who gave us directions  and good advise about short trips and surroundings, very nice and variate breakfast.

The linens were changed daily, and the staff kept the room spotless.

As well in the room at one big bed there were 2 completely different mattraces- one super hard another one suuuuuper soft- I felt I was sleeping in some hammock or hole.

We were sleeping there for a weding party and also part of the wedding.

Hotel Snezka

request

sleep

Restaurant menu is strongly reduced than last year, currently they offer just few meals, most of them are fried.

Again, the hotel staff is very friendly, the rooms are clean.

Important is that room was clean, with balcony and perfect view to the mountains.

The room was clean and functional and the view from the balcony breathtaking!

The hostel room was very clean and the furniture and fittings comfortable and adequate for the price.

The rooms were clean an everything was functional.

Furthermore the 3 person room we booked was very very small without a view.

None of those 3 things are true, they don't rent skis and skipasses and the nearest skislope (Medvedin) is at least a 25 minute walk on a steep hill with mainly icy and snowy conditions, you can imagine the effort walking down and up there carrying ski's and wearing ski shoes.

Hotel Horni Pramen

offer

shoe

room reservation

Sauna

The jet system never switched on, maybe i should have asked,

So we basically slept in the hotel with not comfortable earplugs for 5 nights with ears swolled in the morning.

What could be uncomfortable is noise from Silver rock at night.

( by the way- it's REALLY very noisy from the bar below- all night long) I said to myself that I'll not complain since I booked the Hotel rather late.

Very bad sound insulation, you hear everything from outside.

Hotel has a bar and disco next to the hotel which is noisy in the weekends.

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