However, the renovation of the common areas is very successful, the hotel is otherwise pleasant, the staff tried to provide service, especially the front office manager at the reception and the ladies at the bar.

The Orea Resort Horal is near these landmarks: Horní Mísečky, Vrchlabí Castle, Sniezka, Snezka, Hutsky Vodopad, Papugarnia Karpacz, Zamek Chojnik, Mumlava Waterfall, Wodospad Kamieńczyka, The Tree Top Walk, Arado – Zaginione Laboratorium Hitlera, Hejnice Basilica, Prachov Rocks, Karkonoski National Park, Bubakov ski area, Lanová dráha Sněžka, Parafia Wang, Szklarki Waterfall, Chata na glowie, Cernohorsky Express, Glassworks and microbrewery Novosad & son Harrachov, Muzeum Tkactwa W Kamiennej Gorze, Přehrada Les Království, Jizera mountain technical museum, Skiareál Harrachov - Krkonoše, Hnedy vrch / Braunberg Vista Point, Karkonoskie Tajemnice, Szrenica, Escape into Nature, Ski Resort Černá Hora, Lomnica Palace, Lakes of Color, HR Studio Vitality, SUN SKI, Herlikovice Bubakov, Ski Resort Rokytnice nad Jizerou, Mumlavsky vodopad, Tall Stone Peak & Lookout Point, Cable car Janske Lazne, Church of the Holy Cross, Antonówka - Podziemia, Które Nie Istnieją, Valdštejnská lodžie, Krkonošské muzeum ve Vrchlabí, Lesni Hradek Aichelburg, Dinosaur Park, My Ski School, Natural History Museum, Proshot Paintball, Wenzelkirche Harrachov, Ceska postovna na Snezce, Kopa Cable Car (Kolejka linowa na Kope), Muzeum Miejskie - Dom  Gerharta Hauptmanna, Kostel sv.

Our kids enjoyed the children playgrounds and we loved the newly renovated wellness area with Jacuzzi.

Staff in all areas were excellent, super helpful reception, great restaurant staff, bar service great.

It has a very spacious lobby and bar area.

The spa area was nowhere close to what is shown on the pictures.

Great views of the valley and the Svaty Petr area.

Tons of kids, especially in pool area(where noone is controlling them).

All the rooms overlook the valley and St. Peters area.

Very nice location in the quite area, beautiful view of mountain from hotel room.

Positive
- Nice location in the quite area
- Clean rooms
- A nice view of mountain
- Swimming pool, sun terrace, sauna, sport equipment rental etc. - Friendly staff

Negative
- From my point of view, big ugly building (to build this huge building in this location could be possible during communist times only.  )

Apart from  spending time on the slope, we  swam in the hotel swimming pool, and warmed our cold bones in the wirlpool.We played table tennis, had a go in the bowling alley.2 years old girl loved the childrens playing area near to the snowboarding bar.

It's borderline animal cruelty and It just doesn't feel right.

I rate the cuisine standard as high class and even during the covid times we did not have the feeling that selection of meels would be reduced.

The ski room and lockers make you feel you are at a horror movie.

Otherwise interiours are a bit too dark and gives you (or to me) a bit depressive feeling, entrance give you feeling you are back in 80s.

but he assured us that this was completely normal and that the boots should feel a little 'snug'.

Hotel is very old, and you can feel it everywhere.

Frankly speaking I have a mixed feelings from this hotel..

The hotel itself i felt was nothing more than average in every respect and very dated.

But the rooms have small windows, and it is a big concrete building so it feels airless.

There is also kids club everyday with Eliska the fox and a minidisco in the evening two times per week.

But we did not expect that the product has changed into a family hotel for families with children so much that we as a couple will feel out of place and where I really did not find value for money at the price of 250 EUR per night.

Clean everywhere, great variety of tasty meals, also sea fruits, salmon, swimming pool and whirlpool free for guests from 9 a.m. to 9 p.m. Silent, fresh mountain air, hills all around, public bus, animators and club for kids, also meals for kids, excellent evening rauts, our best holiday, we spent here 11 nights and wish to come back again!

We had an opportunity to visit Orea resort Horal roght after Covid lockdown release with my wife and son.

We have visited this hotel already couple of times with our children (2,5).

(I do not really know about the right price)

To end positively, the children were very satisfied with the children's animation.

Regarding food, it`s really delicious, even for kids, I have to add that I really recommend cheesecake with coffee if you get time for a break ;) Swimming pool is perfect for everyone,  And I almost forget, there is a lot atractions for children, such as animation and play rooms.

Great hotel for kids, there is a kids club where they can play.

Just maybe the hotel should revise its employment of young teenage scholars for full time service.

This is a larger hotel and has nice breakfast buffet, pool and game rooms for the kids.

At the end of our stay I got my boy a chocolate massage (about $25) in the spa and he loved it!

That was great so the children had their own bathroom.

We had the buffet, because it is easier travelling with picky kids.

but good for families with children and people who want to relax.

but with good food, outside and inside playground for children, cold swimming pool for swimming and warm jacuzzi.

This have very good program for children so the parent can spend time in spa or in the bar and about their children look after in play room.

Extremely overpriced drinks and snacks at the Oak Bar.

We need more refinement for prices charged.

When you say you have a Nespresso in your room, I expect Nespresso there and not a cheap substitute.

Last year we paid only 800 eur now it was 1400 eur.

That unecessary mistake cost me more money because I did get an email with an invoice from the hotel and I had to do an international transfer to the hotel.

It was extremely deceiving and for sure we won't risk again to buy such an expensive stay in such a bad resort.

To the other side the prices are quite significant

A bit overpriced drinks in the hotel's bar.

But then add to this that when I have checked my credit card upon returning home for some reason the Orea Resort Horror payment was charged at the WORST exchange rate of the whole trip BY FAR!

When we asked the manager, he refused to help and insisted us to pay.

Never happened to me before to pay for pool while staying in the hotel.

but came at an additional cost of 60 British pounds per person for the evening, definitely not worth the money.

Similar full-board accommodation in France, Germany etc would have been at least 2 times the price.

The entertainment was poor and they had some weird system around how you pay for the drinks you had.

We had an family room, imediately, without any question or extra fee, when childs got sick and we had to leave sooner, staff return us paid money).

While having been check-in we have been told that our internet rate does not include entry to the pool (only next day in the morning – very strength).

but we found the services there to be overpriced.

Food was average - cold eggs and bacon for the breakfast, or dry cakes  is not what you expect from 4star Hotel.

The structure is old and ugly (typical eco-monster from the 70s).

The rooms are tiny (even by European standards) - the double room was a real squeeze for my husband, 4-year old and myself.

Don't expect a double mattress, as is the norm in this part of Europe it will be two single mattresses together.

- outdated rooms
- not very high sleeping quality
- It is not real four star hotel

If you prefer active holiday and you don't  need a real four star hotel, this hotel can be OK for you.

This was a last minute booking and didn't expect much

The meals are prepared by students of gastronomic school, so don´t expect any culinary experience,

If you go to the hotel restaurant, be careful the quality of food there might be very poor.

but this place does not meet the high standard you expect for the money you pay.

The hotel rooms are very clean, and attended daily.

Excellent service, amazing food, clean rooms.

The room was clean at arrival and is cleaned daily.

The service is good, the room is clean and the food is great And when you wake up and look outside the view is stunning.

Food was tasty (both breakfast menu and a'la cart restaurant), rooms were clean, hotel service - good, swimming pool and saunas -very nice.

Nice service, clean rooms, perfect cuisine, great wellness and yet close to downtown and the ski slopes.

Our room was very clean and satisfied, we were.

Rooms are clean and looking freshly repainted and the view towards the slopes does make a positive difference

The hotel has good WI-FI throughout and the rooms are clean and adequate.

Room was very clean and nice, we was very nice view to mountains.

Our room was clean, it had a balcony, TV and minibar.

It has no space to walk around, and the cage is located at the reception where lights are on 24hs a day also.

pohraničí, Rozhledna Eliska, Superstacja CZARNÓW-SKI, Kościół Narodzenia NMP w Rędzinach, Wellness Hotel Davídek, Wodospad Kwisa, Polana Izerska, Draka Trutnov Gallery, Dum pod jasanem, Unikova hra Trutnov, UFFO Trutnov - Spolecenske centrum, MAY Disco, Krakonosovo Namesti, Goldenfin, Krakonošova kašna, Pamatnik generala Gablenze, Mestsky park, City Gallery Trutnov, Bojiste Trutnov, Junkyard - skatepark & pumptrack, WIEŻA SKY WALK, Vodopady Jedlova (Jedlova Waterfall), Water reservoir Josefův Důl, Deptak, Park Zdrojowy, Stacja Kultury, Pijalnia Wod Mineralnych, Muzeum Zdrojowe, Funicular to Kamienna Gora, Fontanna "Żabki", Pracownia Piernikowa Isabell, Izerskie Centrum Soli - Grota Solna, Stog Izerski, LechSport, Sloup se sochou Panny Marie Immaculaty, SKI&SUN Świeradów Zdrój, Single Track, Underground Tourist Trail - Mine Of St. Jan, Church of the Holy Cross, Krzeszów Abbey, Centrum Edukacji Ekologicznej Izerska Łąka, B Sport Centrum Severak, Grota Czerniawa, Antik 4 You, Project Escape, Stara Radnice, Wieża widokowa, Kostel Cirkve Ceskoslovenske Husitske s Farou, Muzeum skla a bizuterie v Jablonci nad Nisou, Nova Radnice, Kostel Nejsvetejsiho Srdce Jezisova, FaBOS, Vranov Pantheon, Šťastná země, Dlaskuv statek, Hruba Skala - Rock City, Kolobezky Hruboskalsko, Zamek miecz w Świeciu and Craft Brewery ROCH Nowe Rochowice

After a walk in winter countryside, we used hotel wellness - sauna and whirlpool.

Also the location is very advantageous for walks around.

You need to ask to rent a bathrobe from the swimming pool staff, 500kc deposit plus 30kc a day rental - invaluable for the walk back to the room!

Speaking of parking - at times it can be challenging to find empty parking slot near hotel - you might have to walk quite a distance from your car.

In the center of Spindleruv Mlyn is a pleasant walk.

It is a 30 minute walk to the town so you need a bus to get most places.

Orea Resort Horal

price

quality

feel

kid friendly

area

walk

but it comes with one tea bag (for two people), when we requested another we got charged, other things weren’t replaced in the room either when serviced such as the tissues.

Bad tasting coffee from a coffee-machine and juice that tastes worse than the cheapest brands in supermarkets.

One other small complaint is that the rooms are a bit dated in my opinion (carpet and bathrooms), and there's no kettle or coffee machine.

The on,y thing I was missing was no coffee machine/ complementary tea in the room.

For the price, you could wish for complementary water in the room, no annoying extra charges if you want another type of coffee for breakfast.

When we went for breakfast no one came to our table to ask us if we wanted coffee, when we asked if we could be served the woman was very unfriendly and told us that we have to ask.

The only single niggle that I could have is that the waiter was never pro active in offering us tea or coffee, we always had to track him down.

One small suggestion: provide a kettle to make your own coffee and tea.

The waiter looked a bit upset when we asked him to make two cups of latte.

The Hotel Savoy is near these landmarks: Horní Mísečky, Vrchlabí Castle, Hutsky Vodopad, Sniezka, Snezka, Mumlava Waterfall, Zamek Chojnik, Wodospad Kamieńczyka, Papugarnia Karpacz, The Tree Top Walk, Arado – Zaginione Laboratorium Hitlera, Hejnice Basilica, Prachov Rocks, Karkonoski National Park, Bubakov ski area, Lanová dráha Sněžka, Parafia Wang, Szklarki Waterfall, Chata na glowie, Glassworks and microbrewery Novosad & son Harrachov, Cernohorsky Express, Muzeum Tkactwa W Kamiennej Gorze, Jizera mountain technical museum, Přehrada Les Království, Skiareál Harrachov - Krkonoše, Hnedy vrch / Braunberg Vista Point, Szrenica, Karkonoskie Tajemnice, Escape into Nature, Ski Resort Černá Hora, Lomnica Palace, Lakes of Color, HR Studio Vitality, Herlikovice Bubakov, SUN SKI, Ski Resort Rokytnice nad Jizerou, Mumlavsky vodopad, Tall Stone Peak & Lookout Point, Cable car Janske Lazne, Church of the Holy Cross, Antonówka - Podziemia, Które Nie Istnieją, Valdštejnská lodžie, Krkonošské muzeum ve Vrchlabí, Dinosaur Park, My Ski School, Lesni Hradek Aichelburg, Natural History Museum, Proshot Paintball, Wenzelkirche Harrachov, Ceska postovna na Snezce, Kopa Cable Car (Kolejka linowa na Kope), Muzeum Miejskie - Dom  Gerharta Hauptmanna, Kostel sv.

Hotel restaurant is very good - we had 4 meals there outside of the the breakfast and I would say the highlights were the Salmon Trout, sausage lunch special w ginger sauerkraut and several items from the kids menu (worth asking about if you want classic comfort food in a smaller portion, chicken nuggets for example, very good).

The hotel is also friendly for parents with children.

We arrived to the Savoy with our 1 year old daughter and stayed in the Junior Suite.

My son and I spent a wonderful weekend here.

Beautiful hotel, great rooms, helping staff and a nice breakfast highly recommended the spa was wonderful also a great hotel for families with children the town itself is very nice with a lot to do around it

After arriving we get very warm welcome , we find small surprise for our son .

Just a very perfect experience, from the room, the reception off my son and dog, with small gifts and letters for them.

but also family friendly with all sorts of nice touches for children.

We booked two rooms as we travelled with our parents and our small son, who enjoyed nice play room and all the toys provided by hotel :)
Breakfast was good with nice selection.

I appreciated game room for children, unfortunately we hadn't chance to try relaxing zone.

My a bit needy American children had many special requests, all of which were provided with a professional service and a genuine smile.

Since it was easter holiday they had decorated each bed with "Welcome" and the childrens name, teddy bears, chocolate and juice.. and wine for the adults.. all this to the delight of joy for all of us.

There was also kids equipment in the room (kids pillow, blanket, colouring book, kids footstool etc).

but it seems the hotel is very kids friendly as well.

Room including rollaway bed for our son (with fluffy bear, colouring set and small juice - really nice touch) was spotlessly clean, large and very comfortable.

We were spending time with our handicapped daughter and assistant dog and all service,care were just perfect.

Great facilities for kids, toys to play with, sweets galore and catered for well in the restaurant.

Staff were great and one of the restaurant servers remembered me and brought me the English menu.

Perfect stay, friendly staff .Loved the restaurant, amazing food and perfect service.

We had a nice stay at the Savoy, reception staff were very friendly, and restaurant staff in the evening also.

There was especially one guy in the restaurant the whole familen felled in love with Fran.

The restaurant and staff there is also on very high and professional level.

Service in the restaurant is as professional and up to the highest standard as at the hotel itself.

Spacious and clean rooms, attentive staff.

The staff was nice/helpful, room was clean & spacious.

The room was immaculate , roomy , super comfortable bed and a great view from the balcony.

Spotlessly clean room with attention to all the little details.

The room was spotless, and views were breathtaking.

Amazingly clean rooms well sized you are in a five star environment.

Plus plenty of Easter activities for children, helpful staff, tasty breakfast, spotless room, comfy bed etc.

The room was very clean and the bed was very comfy.

Very friendly and proffesional staff, nice and clean rooms, friendly atmosphere.

We really enjoyed our vacation in comfortable, spacious and perfectly clean rooms.

The rooms were immaculately clean and came with the usual little extras one would expect when paying these prices.

Rooms are very clean, nearly new and very spacious.

Restaurant and breakfast was also really good, as well as the service.

Delicious dishes in beautiful restaurant with very nice and friendly service.

The costumer service was excellent and they went out of their way to ensure our stay was good.

Food, room, service all great and as should be expected from this standard of hotel.

Perfect service,very friendly staff and nice atmosphere; easy booking and immediate response to it;
Breakfast broad selection and restaurant served delicious food.

With great attention to details and excellent service level.

This hotel has probably the best customer service I have ever experienced.

But certainly top marks for customer service.

The restaurant in the hotel is well known for Prague visitors and citizens and the quality of service and food was probably slightly better than in the capital.

We regularly visit this hotel during the summer from several reasons : location few steps from the town center, very nice rooms at reasonable price (during summer), good service and nice and attentive staff especially at the reception.

The service was absolutely outstanding and, despite having stayed in a lot of five star hotels, we struggled to think of an occasion where we have received better elsewhere.

Really very good service, nice spacy rooms.

something he was always smiling and very service minded.

Hotel Savoy

coffee

service

restaurant staff

Positive: plenty of room for parking; nice lounge; recreational area with swimming pool and two saunas; quiet bedroom with blackout curtains
Negative: expensive breakfast; one sauna was out of order and the other one was cold; the bedroom didn't have an air conditioner and a ventilation

The rooms have a fridge plus point and there it end, very small and stifling hot with no air conditioning at all.

Minus: Room is very small, no air conditioning.

Had to have window open as there was no air con..after getting about 2 hrs sleep the birds had me up at 4

I was a bit disappointed that such a large hotel did not have AC in the rooms.

This is not uncommon at all in this region so just plan accordingly; maybe bring your own fan.

There was no air conditioning in the room (at it was >30 centigrade)
6.

but a little small and without air conditioning with classic unlocking key (not with the keycard).

The Mercure Jelenia Gora is near these landmarks: Zamek Chojnik, Papugarnia Karpacz, Sniezka, Snezka, Rezerwat Przyrody Ostrzyca Proboszczowicka, Wodospad Kamieńczyka, Horní Mísečky, Arado – Zaginione Laboratorium Hitlera, Vrchlabí Castle, Hutsky Vodopad, Mumlava Waterfall, Szwajcaria Lwowecka, The Tree Top Walk, Chata na glowie, Parafia Wang, Karkonoski National Park, Szklarki Waterfall, Lanová dráha Sněžka, Muzeum Tkactwa W Kamiennej Gorze, Glassworks and microbrewery Novosad & son Harrachov, Koscioł Wniebowziecia Najswietszej Marii Panny, Bubakov ski area, Cernohorsky Express, Adršpašskie miasto skalne, Lomnica Palace, Karkonoskie Tajemnice, Skiareál Harrachov - Krkonoše, Lakes of Color, Szrenica, Hnedy vrch / Braunberg Vista Point, Kaplica Swietego Krzyza, Skansen Górniczo Hutniczy - Dymarki Kaczawskie, Escape into Nature, Ski Resort Černá Hora, Zámek Adršpach, Church of the Holy Cross, Tall Stone Peak & Lookout Point, Antonówka - Podziemia, Które Nie Istnieją, SUN SKI, Mumlavsky vodopad, Lwowek Brewery, Ski Resort Rokytnice nad Jizerou, Kościół pw. św.

Being going to this Hotel for a number of years when visiting family in the area.

However there are large safe green areas for children to play outside.

Meeting rooms and food areas are air conditioned.

However if you go here with a positive hat on - everything was nice and clean,  friendly staff, good breakfast, nice size pool, attractive looking reception area.

Another thing is area where hotel is locater - very nice, beautiful!

Great breakfast buffet :-) Beautiful area too.

And the location is good, a ten minute walk into the town of jelenia gora and a supermarket a five min walk down the road.

Pros:
- Location: (Walking) Giant Mountains Museum (9mins), St. Erasmus and St. Pancras Basilica (16mins), Church of the Holy Cross (17mins).

The hotel location is also in a relatively quiet spot as well.

The hotel has a pool and sauna, is located by the town's swimming pool,  very close to the city centre.

Excellent hotel - friendly staff, good location and a nice atmosphere.

The location was okay, 200-300m to a mini maker and 15 min walk in to old town.

The hotel was well presented in a good location approx 10 - 15 minutes walk to the centre.

We chose this location over Mercure Karpacz and we are very satisfied.

The hotel is located about 15 minutes walk from the city center or about 5 minutes drive.

The rooms are spotless and big the food was totally adequate.

The rooms were spotless, the veiw from my window was beautiful when it snowed, outside the Xmas lights were up it was like a little winter wonderland.I just wish I could have stayed longer.

Everything in the room was clean and worked perfectly.

Our rooms were always clean and tidy from day to day.

We were very pleased with the friendly staff (desk spoke English), great food, secured parking and clean rooms.

The hotel and rooms are clean even if they might look rusty, the staff is fantastic, kind and helpful.

but with uncomfortable beds The rooms are very clean.

The rooms are very clean and often soprzątane.

Whilst the lobby is quite new and fresh looking, the rooms themselves are a little bit dated

Can't comment re wether the rooms are dated as I'm not up to speed on style.

The room decor was very old, and in much need or an update.

Strange design from 90-s, receptionist was impolite and not helpful, overpriced breakfast, room was dated, old sheets, empty minibar - fridge was filthy . .

Ok you could find a lot wrong with this hotel - room a bit dated, old furniture, shower curtain in bathroom (yuck), overrun with German pensioners.

The hotel is old; the photos do not resemble the reality especialy in terms of the rooms design.

The coffee cups had noticeable thick dust on them and my windowsill had cigarette ash on it (even

At lobby smell of old wood (not pleasant).

The other really odd thing is the water I am told not to drink the water so not speaking the language I bought water every where and ended up with sparkling water ewww.Unless it comes with gin yuck.

The rooms smell with cigarettes  and paint.

Frantiska), Zamek w Bolkowie, Wodospad Kwisa, My Ski School, Wieża widokowa, Underground Tourist Trail - Mine Of St. Jan, Stacja Kultury, Polana Izerska, Park Zdrojowy, WIEŻA SKY WALK, Deptak, Pijalnia Wod Mineralnych, Rozhledna Žalý, Krzeszów Abbey, Muzeum Zdrojowe, Fontanna "Żabki", Luftakova stezka, Pracownia Piernikowa Isabell, Izerskie Centrum Soli - Grota Solna, Janske Lazne, LechSport, Single Track, SKI&SUN Świeradów Zdrój, Centrum Edukacji Ekologicznej Izerska Łąka, Stog Izerski, Antik 4 You, Grota Czerniawa, Rozhledna Štěpánka, Fort Stachelberg, Boj o čs.

The hotel is 10 minutes walk from downtown Jelenia Góra, in a nice, green neighbourhood.

when you walk around and when you look at the hallways and rooms and the SPA.

Food is of a quality one would expect from this Hotel chain and it is not a far walk from the centre of Karpacz.

The hotel is nice and clean and a short walk from the old town.

you can walk to the old town square - it takes 15 minutes or so.

The next day we saw gas station down the street 5 mins walk.

The hotel is near the historic city center (10 min walk) with a large parking lot (but only a small part is free).

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