He was friendly and very accommodating to the request of the guests.

Check in was quick and staff was very friendly 
I had a terrible stay at a Best Western in KC Missouri lately ,

From the time we got there in the evening he was friendly and overly helpful.

ALL employees encountered form check-in, through breakfast to check-out were friendly and efficient.

The hotel has always been nice and the staff friendly.

but I have really enjoyed myself with all the different things there are to do here with a huge mall just next-door mini sporting arenas and events the staff is so friendly (boots) will take care of you !

Desk staff was super friendly and breakfast were wonderful.

Again the hotel staff was excellent and very accommodating, friendly and apologetic.

Overall, hotel is nice enough and staff was friendly.

We have found this hotel to be clean  and the people to be friendly and extremely helpful.

Beautiful hotel with friendly and helpful staff.

All employees were very friendly and nice .

but it's got a moldy smell and place is falling apart.

The rooms weren't cleaned properly and some smelled very bad, had food left on the floor, suspicious wet areas on the chairs.

It was almost as if there was water damage or per odor!!

The smell of sewer gas wafting from our bathroom was nauseating at best.

My second room had an overwhelming foot odor to a point where we had to open the window.

Our stay was noisy, smelly and frustrating.

Lobby smelled like sewer, room smelled like sewer, shower was filthy, bed look like unwashed sheets.

Rooms were not ready, hallways smelled of sewage, pool was broken, bar was shut down.

Tell tale sign of urine splatters around the toilet.

Room smelled like smoke in the walls/carpet.

There was a strange sewer type smell permeated our room and parts of hotel.

Pool/hot tub so cloudy with chemicals you couldn't see your feet in 2 feet of water.

This facility had active mold in the rooms.

I had to go buy candles to stifle the stench of this hellhole.

Nothing works, pool is disgusting, place smells, BED BUGS, etc. Awful.

The bathroom had a bad odor so we had to leave the fan on the whole time of the stay.

but still - mattress was stained, comforter was stained, and when we woke up to leave noticed a musty smell and saw the AC had mold coming from it.

Front desk clerk doubles and Bartender and Breakfast cook.

When asked if she worked there, her response was not polite at all.

The owners probably rely on the great location of the hotel knowing people will stay there anyway.

Front desk clerk acting as bartender and didn’t know how to make drinks.

The place used to be nice and staff is great

In the morning he was again at work with a smile and a positive attitude.

I spoke with the Front Desk Manager Garrett the next morning who told us a room was available and the front desk should have made something work for us to stay.

The only positive of the hotel was the pleasant worker that was dealing with all the complaints, working the bar and trying to keep the hotel together!

All the staff we encountered were very nice and helpful.

There was free coffee across from the check-in desk.

The dead cock roach in the room was a welcoming guest.

Disrespectful staff when I arrived for check in.

They of course apologized when I was leaving

Best Western Premier Kc Speedway Inn & Suites

smell

Free parking

Free High Speed Internet (WiFi)

Pool

We stayed in a premium suite (the Fireplace Loft) and the bathroom door handle literally fell off.

Beds were awful, woke up feeling like I was in a car wreck, not enough plugs for electronics, shower pressure was a joke.

Upon checking into our room, there were stains, lots of hair in sink, tub & beds left something to be desired.

My kids got up to go to the bathroom or grab snacks a few times

I had to do a little cleaning in the bathroom upon check in,

Only complaint in that capacity would be the sink drained very slow.

The bathroom doors in both rooms stuck closed.

He had no idea what was included in the paw packages, how to participate in the MagiQuest games, times and locations of the free kid events, how you get the equipment to play mini golf, and barley about the amenities of the hotel such as shops, restaurants, and even ice machines.

For instance, shower is a 5.99 spout nothing you would ever find paying this much anywhere else, no USB plugs in the room which are pretty standard now.

The handle on the toilet was also broken.

drapery, non latching slider doors) I arrived home to wash laundry and I was near throwing up at the bugs I found in our washed clothing and basin of my washer.

However, I wish they would drop off fresh towels each day and toilet paper so we weren’t having to go to the front desk daily for these supplies.

Our room had 1/2 roll of toilet paper upon arrival no extra (had to ask 2x before we got more), hair dryer fell off the wall when I attempted to use it, sheets for the bunk beds were too big therefore creating a frustrating situation for kids when they moved around and for parents trying to continue to fix them.

The smelly elevator carpet has been replaced with vinyl flooring and our bathroom had been redone.

Something seemed off, and after looking closer a the pics online used to advertise the Kansas city location and actually going to the Kansas city location the online advertisement is FULL of false advertisements for the amenities in the water park!

Our room smells like a wet dog and the shower water was cold.

but everything was old and stained (carpets, couch, chair) except for the freshly bleached linens.

It was 9pm and the man on the phone was aggressively accusing us of “doing gymnastics.” I would like to note that we were all on our beds watching a movie.

As a family of 6, we usually bring extra blankets and towels

but after one night in that bed, we said no way. Advice?

My son was okay with it, so if you like a flatter pillow, bring your own.

Come to find out you don't get your room cleaned and bed sheets changed daily.

Rooms were OK, nothing special, very outdated, beds were not comfortable.

but we would have to change the bed ourselves and there was nothing they could do about the crumbs on the floor.

Also, the beds are terribly uncomfortable.

So, my son slept on the fold out bed so he didn't have access to the junk piled up in his bed.

Aside from the dated and fatigued building and textiles (blankets, spotted with ???

My 6y old daughter got a stomach ache and I purchased some pepto from the little store on the main floor - it was $3 for TWO tablets. Seriously?

Sheets were stretched out and wouldn't stay on the bed.

The only complaint we had with the room were the bunk bed mattresses and blankets.

but the staff here was friendly and most the equipment worked.

-The staff are amazing and friendly
-lots of restaurants and other stuff nearby 
-Room has enough area to bring a nice cooler and food.

On the positive note the check in girl was very nice and friendly.

I was very pleased with how friendly the staff was.

ALL of the staff were as friendly as anywhere we've stayed.

All of the staff were very accommodating and friendly to us.

You can tell they love to interact with kids and went out of their way to be friendly and make conversation. 4.

The lifeguards were great and friendly, and we saw employees cleaning constantly.

Front desk very friendly and willing to help.

Front desk staff was friendly, check in was smooth, then to the waterpark.

Amazing warm friendly staff and much better food than I anticipated.

Facility was beautiful and spotless, staff was very helpful, friendly and went over and above to make it a perfect stay.

This caused my card to not have enough to pay for charges upon leaving.

$50 cancellation fee, booked a few weeks ago, for a one-night date that is over 3 months in advance.

Now this short trip cost us roughly $850 JUST for the room, and that was with a discount.

but I pay in canadian dollars so the room is well over $500 a night (and additional expenses always bring my bill in excess of $1000).

Without exception this was absolutely a complete rip off!!

It cost you nothing to acknowledge your customer and smile.

Hotel needed major cleaning, Food was overpriced, over $100 for 3 of us to eat a buffet that was very slim to pick from, the room above us and hallways were loud even after 11pm quiet hours, and as of now they have doubled charged me for our room charges (over $400) and then told me someone would get back to be

The resort is very expensive, so get ready for sticker shock upon departure.

The food was awful and RIDICULOUSLY overpriced.

To top it all off they charged us a $35 resort fee plus tax every single day.

Arcade: This seems to have gotten a little more expensive with a little less prizes

Nope have to file a lost and  could of went to the room and got it and we would of paid to have it sent,

I originally didn't pay for the magic quest

However, that’s what a large will cost you.

The waterpark was clean and the lifeguards were constantly looking around and checking on things, very attentive.

With that being said: Our girls had a great time, we felt the hotel staff was pleasant and our room was clean.

He was wonderful and interacted with us and made us pasta.

Check in was nice & employees are pleasant.

They were very attentive and doing their job well.

I really appreciate that since I’m an introvert, I didn’t have to call down the front desk for anything.

The staff very courteous and willing to do whatever they needed to make our stay a good one.

Saw some staff working closing hours and were back at opening.

Lastly the staff is incredible and loves to keep there kids entertained!

The life guards were everywhere and attentive!

The front desk clerk that checked us into our room explained that 6 wristbands actually came with the room at no additional cost.

Staff is phenomenal and easy to work with.

The front desk staff were very very nice.

Great Wolf Lodge - Kansas City, KS

price

bathroom

Wifi

but we had to ask for soap as it was missing in our room.

The shower head barely dripped out, and clubbing music was blaring for 30 mins at almost midnight and off and on the rest of the night!!!

Shampoo bottle not replaced from previous guest.

We found several bugs in our room crawling on the carpet and on the walls of the bathroom!

Left the hotel and received a call at 830pm to return to hotel because it was being shut down for a water leak.

Tile loose on floor of bathrooms; toilets not working; furnishings extremely worn and threadbare.

Jetted tub was insanely loud and embarrassing to run.

I used the bathroom and went to wash my hands.

Filthy windows, loose toilet seat & filthy kleenex box in bathroom.

There were bugs in the bathroom multiple times.

but shows a lack of planning for whoever is ordering supplies for the hotel (They are also short shampoo because we got one tube in 4 days but 10 tubes of lotion.)

One guest had pictures of faucet have off, shower head a problem, big nasty stains on carpet, so I was one of the lucky ones.

We walk into the bathroom to shower we had no shower curtain.

Bathroom door hinges completely covered in rust.

There were no hangers and extra toilet paper.

He offered to fix the shower and make more food, we declined as we already checking out.

The drain to the tub was dismantled so it would cause the tub to drain very slowly while you were in it.

The carpets had spots, doors had wear and tear, towels had spots, air vents were dirty and dusty and the mirror and sink faucets hadn't been cleaned in weeks.

The invoice I received under our door had my name

Well, that clearly is not happening as that same pool door is has tape on it (some 3 months later).

It was a bit noisy in the hotel, there was a soccer team staying there and we overheard some fighting from the room next door.

The new room was cleaner and the door shut without needing to be slammed shut.

My bathroom had a faucet that moved around in the sink, the door handle to bathroom fell off, the spa was out of order for 3 days and I slept on a stained pillow overnight before I notice the stain under the pillow case.

Beds were made only on the night before checkout.Our door did not shut and lock if left to its own devices and upon return to the room it was ajar with my computer inside on the table.

but appeared half done, with towels left on the floor and piled up outside our door all night.

The first thing I see at 7:00 am is a bunch of kids outside of my door playing soccer again leaning up against my door so when I open it one falls into my room.

but you had the do not disturb sign on your door.

Our door had a broken handle, flies infested the bathroom, broken fixtures, dirty tub, burnt out lights and a foreign substance on the windows.

But was not cleaned while we were out of the room with the sign on the door to clean it.

Front door dirty, and lobby smells strongly of chlorine from the pool.

But the creepiest thing was an older man, sitting in the entry way right in front of the door, reading a newspaper.

Door dividing the rooms covered in smudge marks and finger prints.

If there is a game next door don't plan on coming and going from the hotel.

The door separating the bedroom from the living area was mostly glass which does not allow for any privacy.

I myself noted the door between the living/bedroom area was missing curtains.

After getting to the room, I open one of the doors next to the microwave and there is food from Taco Bueno sitting in a bag.

The staff was always very friendly and helpful.

The staff was friendly and accommodating.

but did a fantastic job of taking care of everyone with a friendly and kind attitude.

The staff was friendly and the room comfortable.

Every person I encountered was very friendly and helpful.

The lady running the breakfast room Friday thru Monday is very friendly.

Friendly staff, clean rooms, comfortable bed, and great breakfast and conversation with the staff.

Staff was very friendly and accommodating!

The breakfast was good, and the staff running the breakfast was esveptionally friendly.

The room was great and the staff was super friendly ahs helpful.

The carpets are dirty and the entire place smells musty.

Out dated, had a funky smell, the pool was out of commission, the first rooms bed you could feel the springs through it and the room smelled, the 2nd rooms bed wasn't much better.

The hotel is outdated and it has a musty smell.

Hotel carpets throughout the lobby, main stairs to 2nd floor and throughout the hallways were filthy, stained and tattered.

Place was dirty, room is just average and filthy with hair in the tub.

There was clear water damage above the shower, along with two holes, one of which looked and smelled moldy.

First off the front desk lady had a off behavior she seemed rude elevator didn’t work first room had pee on the bed and second room smelled with the wrong remote don’t recommend at ALL worst hotel ever!

We arrived to find our room smelling like smoke.

Found marijuana rolling papers next to bed, and a tobacco chew pouch next to the couch on the floor.

but not least the whole place smelled of smoke!!!!!

The toilet bowl had stains running all down it and looked quite disgusting.

The staff was great and the breakfast and location were the only positives.

but overall it is very nice and hospitable.

Also staff were chatting with other people, including children, and cursing.

There is a guy by the name is jojo me and my wife are here for a doctors appointment she has heart failure he took it upon his self to go find her a phone charger  she left hers in the Uber.

The front desk staff was amazing, they were very helpful and attentive to answer our questions when we needed.

I went through Booking.com and they keep directing me to speak with the hotel and the hotel gives me the runaround.

The location and professionalism was on point.

Country Inn & Suites by Radisson, Kansas City at Village West, KS

door

Then the next morning I hear room service knocking on doors, so I gather my dirty towels waiting for them to come to my room; this was 9am.

The first floor doors rattled everytime someone walked by or closed another door.

Come on put a sign on the elevator doors.

Door 🚪 didn’t close the tub was filled with water when I got to the second room.

No "Clorox Clean" or whatever sticker it is that they put on the door (few of the other rooms had them) 
- The bathroom was gross.

Do not disturb sign hung on door was ignored-Housekeeping entered my room while I was at work anyway.

Walls are thin and could hear doors closing all night from 10 rooms away!!

The one concern I did have were the gaps in the door frame (see photo) where someone could easily slip something under the doorway and possibly the door jamb.

Finally, one of the guests went around the counter and knocked on the door.

It was cold and the woman sat there knowing I was at the door! Unacceptable!

But the soundproofing in the rooms is poor, and the light that showed in through the gap in the door from the hall light kept me from getting a good nights sleep.

The linens are worn, the door stuck, the rug is coming apart.

but staff decided to lock doors, you had to go ask them to unlock it if you wanted to use it.

I'm sure the damage to the door jam was being repaired after our stay.

Our room was very loud (not other guests. just general moving -- doors opening and closing and walking in hallways above.)

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