Would highly recommend the Il Basilica restaurant which could be included in 3 nights promotional package.

The toilet cistern was leaking (fortunately clean water) and a puddle of this water formed.

What we also liked was that the meals in the Rose Garden always came with fresh vegetables and a good selection of fruit if you wanted it.

We attended the Christmas Eve Gala Dinner in the Rose Garden restaurant which was well worth the effort in dressing up.

While there are plenty of options outside the hotel as well, there are adequate and varied choices for lunch and dinner within the hotel if one wishes to opt for that; having tried all of them, I can recommend most of them (Blue Lagoon, Rose Garden, Avista, Cliff Bar)

The Rose Garden Restaurant provided delicious evening meals with gorgeous deserts!!

Although a big hotel, the garden surrounding it was divided into sections so it felt like you always could find a private spot to hang around the pool area.

Sitting out in the garden enjoying sea views at breakfast or sipping cocktails in the evening watching the sunset are experiences we will never forget.

We ate in the Rose Garden and the food was excellent.

Enjoying cocktails in the garden while listening to live jazz piano was absolutely lovely.

Amazing hotel and everywhere access to pool, sea, garden, park, bar, restaurant.

but I would’ve also liked to have been able to see the hotel’s gardens below.

Funchal itself very attractive with lots of gardens and green spaces.

Excellent as always in all respects except the limited choice of dishes for the Rose Garden restaurant main course when one of our party is predominantly vegetarian and doesn’t eat fish.

We ate two nights in the Rose Garden and the meals were delicious and excellent value for the quality.

The hotel gardens are beautiful and the views of the bay are fantastic.

The evening meal was a set menu at the rose garden.

We had dinner one night in The Rose Garden Restaurant.

The surroundings are idyllic, with beautiful gardens.

Or try lunch in the gardens at Avista or the gardens outside Cliff Bar.

As regards the produce, I echo other reviewers’ comments about poor allergy information & the presence of cross-contamination.

Only minus was very poor artists during evenings at Hotels Bar. ✨✨✨✨✨

Also, we were  twice charged for drinks we never received to the service being so poor.

The food quality was poor and the service was sadly lacking the knowledge of what was being provided!!

Very disappointed by the poor selection of fruit at breakfast, no strawberries, raspberries or blueberries.

Two meals in the Rose garden were very poor indeed eg rabbit stew which was all bones and just a teaspoonful of meat.

On two nights the main course was served tepid and the recourse was to be offered a glass of Madeira (a bit like your neighbourhood restaurant might do) One particular waiter - the only poor staff member we met - said 'it happens' Steak never appeared except as an option at the Xmas buffet.

The whole 5* ambience of The Cliff Bay is ruined by a restaurant which offers poor choices at dinner time and seems incapable of serving "hot food hot" at either breakfast or dinner.

although it is basically as good as it was the evening meals in the Rose Garden restaurant were quite poor.

but a very dissapointing a-la-carte with poor choices and meagre portions.

but shockingly poor afternoon tea for a 5 star hotel

but what little we heard of the later evening entertainment seemed quite poor but perhaps just a matter of taste.

Unfortunately our dinner on the last day of our holiday was dreadful 
The service was poor and the food was over salted and cold 
Alfredo the waiter was so embarrassed at what was happening that he kept giving us more bread!

Music drives one mad in restaurants and treatment rooms,  music drives you mad in the restaurants and treatment rooms, music drives you made in the restaurants and treatment rooms, no attention is given to poor music selection in restaurants and treatment rooms

too much emphasis on artistry and not enough emphasis on food - I think Michelin has lost it's way when awarding stars and "Il Gallo d'Oro" was yet another example of poor value for money.

They offer a 3 course meal each evening of very poor quality and poorly presented.

The buffet, while plentiful, was also we felt not worth the cost, and we found the bistro food, while cheaper, extremely poor.

The one, fairly large, drawback is the poor staffing of the front desk.

A beautiful Hotel in a fabulous location, Excellent food and extremely friendly staff and service given, It wasn't cheap

Lovely hotel, food and people,   The breakfasts in Il Gallo d’Oro were the best and whoever makes the omelettes deserves a medal!

We stayed over christmas where we had a 5 course meal for christmas eve and took advantages of the indoor/outdoor pool, both by the pool and down a floor by the other restaurant.

Food excellent; Christmas Eve Gala Dinner was superb.

regarding location, friendliness of the staff, superb views, pools, food.

There are good bars and restaurants nearby.

Superb gala dinner, entertainment and of course culminating with ‘the fireworks!’

Otherwise, an excellent and relaxing week’s stay at Cliff Bay, which we’d thoroughly recommend.

Their New Year's Eve Gala exceeded our expectations in every way in a festively decorated venue, with cocktails, a 5 course dinner, and dancing!!!

The food is delicious (we had a dinner also in one of their Michelin restaurants), the staff always eager to help and listen and fix and the view from the room is all majestic.

nearly in all aspects excellent, after several stays we feel at home, fantastic view, exquisite food and wines, friendly personnel in the whole hotel, organization of physiotherapy highly appreciated,

Staff in restaurant were excellent as were reception and guest services.

Really good hotel, with great food and service.

Food is overall recommended, and they offer a very complete set of reasonable and qualitative choices.

Everything was impeccable, very polite and keen service, friendly staff, great selection of food, room with excellent views, several pools, beautifully located on a cliff with sea access.

The food and restaurant service is amazing.

Can’t fault room, food, staff and attention to detail, will definitely return, maybe for New Year as supposed not to be missed

The views from our room over the Bay of Funchal were gorgeous.

We were upgraded to  a Superior Funchal Bay view room which was great and would recommend it to anyone.

There are splendid sea views and some rooms offer a view over Funchal bay.

The hotel was excellent as always - sea view/Funchal view room, the food, the hospitality all first class.

As a returning guest, I was given an upgrade (for a supplement) from a standard sea view room to one with sea AND harbour view.

We stayed in a sea view room on the 4th floor and were really pleased with it.

On this trip we had a “Funchal View” room 403 which was comfortable, spacious and had a large balcony/ terrace with excellent views.

Our room had breathtaking views out to sea, it was large and well-appointed.

The staff sent us to breakfast and had us use  the amenities until our rooms were ready,  We were upgraded to beautiful ocean view rooms that had the most amazing views.

A quality hotel that is well worth a visit 
Pay the extra and reserve a sea or sea & Funchal view room.

Stayed 9 nights in the Cliff Bay, in an oceanview room.

The garden and the pool areas are amazing, as is the view from the balcony, definitely get a front seaview room, it is worth every penny!

We stayed in room 703 overlooking Funchal and the bay, what a choice, sunshine in the morning, ocean views and the bright lights of Funchal in the evening.

The view from our room 843 had breath-taking views of the ocean and coast line.

We had a bay view room, and we’re lucky enough to have corner room, giving panoramic views from the marina and right across the coastline.

We were a family of four, (two teenage kids) and stayed in the family room overlooking the ocean with two huge king sized beds, arguably the most comfortable hotel bed I’ve even slept in.

First class service and facilities, with a fine room overlooking Funchal Bay.

Rooms looking out to the town and harbour have the morning sun rise while the sea view rooms get the sun from late morning.

The Funchal Bay view rooms on the higher floors are breathtaking.

Our visit to the spa was so good that we made a second appointment for more treatments.

The services such as pools and spa are superb and the housekeeping is outstanding.

The choices in terms of pools, jacuzzis, and spa is beyond acceptable and very pleasant.

Large spa and another large pool which is partly indoors and partly out.

Breakfast is superb, good spa for massages.

The spa, the spa pool and the sea water pool at the edge of the sea were really a bonus.

Spa was fabulous, excellent facial and massage.

There is also a spa pool higher up which is probably nicer, with better seating and layout.

Pros: location, service, quality of food, library, lounges, beautiful views, saunas, jacuzzis, ocean access to swim.

If wanting restaurants or spa treatments, best to book in advance as these are popular services.

The food, area, staff and spa were excellent.

Cliff Bay excellent hotel with first class SPA and restaurants Great location to explore the island 
Range of rooms to suit needs including disabled access 
Staff are amazing and nothing is too much trouble

The spa, in particular, is very good going out their way to be helpful

I visited the spa, and the massage and facial were first class, and the lady who did the treatment was very professional yet friendly.

The service quality in Reception the Cliff Bar and Rose Garden and Spa were excellent.

First class all of the stay, great food, amazing wine, helpful staff, fantastic spa, stunning location and weather.

Do not hesitate to try the facial treament at the spa, result is amazing.

The location is ideal, spectacutlar views from the hotel, staff are friendly and very helpful and the Indulgence package with Jet 2 is fantastic value for the quality  of the product.

Everything you look for with a hotel was there, amazing friendly staff in all departments, from reception to each separate restaurant.

The pool was well maintained, with staff on hand to assist with umbrellas and sunbeds.

The staff is professional and responsive to all requests.

The staff works very hard to keep customers happy and they succeed in it!

Reception was consistently on top of their game.

The Staff throughout our stay were pleasant and helpful with only one thought in mind, to make our stay memorable.

The service is impeccable from all the friendly staff who can’t do enough for you, nothing is a trouble.

The staff throughout every department are without doubt superb.

The wine for each course chosen to perfection 
We would like to personally thank the staff who looked after us, they made everyone feel welcome with a friendly professional service 
A special thank you to Fabiana

Location, facilities, staff, food ,ambience and cleanliness all 5 stars or more !

It has an amazing view towards the ocean as well as towards the mountain/city center.

We stayed there from Dec 27 till Jan 3 in one of their ocean suites and it was so so good.

Large comfortable rooms, great views to sea and towards Funchal.

A pleasant hotel situated right by the sea.

Everything - room, view, restaurants, facilities & friendly, helpful staff - means we will keep on returning.

Pools were lovely with direct access to the sea.

Room with a view facing the ocean and Funchal town.

An excellent hotel in a great location with wonderful views and facilities and helpful and attentive staff.

We took a last minute 5 night break at this hotel, only wish it had been longer, beautiful room (superior with sea view) with a fantastic view, very clean as you would expect (but do not always get) with a 5 star hotel.

Unlike many of the other hotels the gym enjoys beautiful sunny views rather than being shut away in dark basements.

We asked at the time if we could see a room with a sea view.

The room was a side sea view and was large, clean and comfortable.

Hotel The Cliff Bay

poor

restaurant

basilica

cistern

staff

view

garden

room view

The Italian restaurant Il Basilica is worth a visit

Food in Alfama and Il Basilica excellent and service.

Would recommend Alfama and Il Basilica restaurants.

The hotel reception staff were very accommodating and gave us a €17 credit each to use at the Basilica Italian restaurant, which we made use of this 3 times.

The Med Restaurant and the Basilica (Italian Restaurant) which are both within the complex are both excellent restaurants serving delicious food reasonably priced and the wine selection at all the restaurants was very good and also a good price.

4 restaurants of which we like the Med and Il Basilica.

I could go on to repeat what I and everyone else have said previously about the very helpful and friendly staff (especially at Reception) who cannot do enough to help, the very high level of cleanliness and of service in bars and restaurants and the excellent food at breakfast in Atlantida and at night in Il Basilica.

We ate out at different restaurants on the other 6 nights, including the Alfama, the Med and Il Basilica, all great.

The hotel complex has 4 restaurants and we particularly like The Med and Il Basilica.

For eating in the evening we particularly like The Med and il Basilica restaurants in the hotel.

We cannot fault anything (apart from a troublesome flusher on the cistern which was soon fixed) and after two weeks we wished we'd stayed longer.

The hotel complex has everything you need, places to eat locally (Try Chefe Steak House and Sea Basket near the Pingo Supermarket) and bus stops outside for trips in Funchal.

The complex was lovely and there was always plenty of available seating by the pools.

There were also 2 pool bars at either end of the complex.

There is a very good  Pingo Doce supermarket in the shopping mall that is "underneath" the hotel complex, and a fabulous ice cream shop (Venezia) on the promenade 5 mins walk away.

Excellent Hotel complex with lovely suite rooms with separate bedroom, living room and galley kitchen with microwave, fridge and hob.

Spent a wonderful week within the Eden Mar Complex.

This is a fantastic hotel complex in a wonderful setting.

The staff are excellent and the whole complex is exceptionally clean.

The pool complex was excellent, with options for sitting in the sun or shade.

There was an extensive breakfast buffet in the PortoBay Hotel in the complex.

There is a Pingo Doce supermarket under the shopping centre at the hotel complex, at the far end of the site nearest the sea, better value than the Spar supermarkets.

Got lost more than once in the hotel complex as it is joined to 2 other accommodations.

A great complex of 3 hotels within walking distance of the centre of Funchal .

This hotel is one of three on the complex.

We recognised many return visitors from three years ago, which is testament to the popularity of the Porto Bay hotel complex.

As I have said in previous reviews, the main asset to this hotel and resort complex is the seemingly unchanging staff, excellent throughout.

Free parking for about 50 cars outside the hotel itself, with access to more around the hotel complex.

We stayed at Eden Mar one of the Portobay hotels alongside Portobay and The Residence and so were able to enjoy the most beautiful landscaped gardens and pools, restaurants and facilities of all.

The gardens are large enough for you to wander and enjoy their orchid garden and the variety of sub-tropical plants or simply to relax on a sun-lounger or enjoy the many viewpoints out to sea.

The accommodation,food and facilities were greatbavd the customer service was outstanding first class 
The pools and gardens are delightful one is heated and goes inside where there are two inside pools.

Beautiful pools, gardens, bars etc.Have stayed at many hotels on Madeira

.the breakfast was excellent, the pools and garden areas immaculate and the Happy hour a great place for a swift one or two before eating out at one of the numerous local restaurants.

It's like relaxing in the botanical gardens with a pool to keep dipping into.

Breakfast at Alfama is always lovely, delicious food in a peaceful setting around the gardens, a great way to start your day.

The gardens were well maintained and the promenade was just beyond them for an evening stroll.

We love the gardens, the plants, and sheer size of the gardens which are lovely to walk through.

Great swimming pools & gardens, very well kept.

The pools were lovely and clean, and the gardens were beautiful.

The gardens, grounds and pools are just beautiful and well kept.

but also has beautiful surroundings (including the gardens below) and an incredible sea view.

It's set with a well maintained gardens, which it shares with 2 other hotels that are part of the PortoBay Group overlooking the sea.

Two TV’s (with no English speaking channels)
Spacious balcony with sea and garden view
(No iron / ironing board

Amazing gardens to walk around along with the pool areas.

Great hotel,fantastic location,lovely restaurants and bars on your doorstep,all relaxed and peaceful.hotel rooms are of a good size,good sized bathroom,separate toilet.lots of storage for everything you bring.large beds and large private balconies.pool are and gardens are beautiful and very peaceful with plenty of loungers to spare for all the guests.great breakfast sat outside in the lovely maintained gardens,a pleasure.we never tried any of the hotel restaurants as we always prefer B&B and eat and mix with the community outside,again a real pleasure,so many charming restaurants,great maderian food.

Superb gardens and pools areas, always plenty of sun beds available with bar service in all areas.

Our favourite spot being right near the herb garden not far from the main pool, occasionally getting a waft of sweet smelling herbs as you lay relaxing in the sun.

We loved the breakfast, there was something to do for everyone, from the pools, the gym, the play area….beautiful gardens and great gym.

Lovely rooms, we had a ground floor superior room.

The hotel grounds are stunning, trees and flowers everywhere, very well maintained and the sun loungers are dotted all around the grounds so you don't need to go to the pools if you would rather relax in the gardens, plenty of shaded areas too.

We’ve stayed at the Eden Mar many times, the grounds are stunning,  the staff are extremely attentive, the reception area is always helpful in particular Manuela.

The hotel and grounds are spotless and well-maintained.

The staff are great, the rooms are lovely and the grounds beautiful.

There was no problem to get four sun-beds together as the hotel grounds are very spacious.

The grounds and pools were great and there was never any noise or rowdiness, day or night.

The grounds and gardens are also so pretty.

You can use the facilities of the Porto Mare which is connected by the corridors, literally you just walk through the hotel or through the grounds and can use any of the swimming pools, bars and restaurants.

Great location and view of the grounds and ocean.

Outstanding pools, grounds and breakfast.

The grounds and gardens of the hotel were stunning, it was great to lie and relax in such beautiful surroundings.

Lovely hotel in beautiful tropical grounds.

A good quality hotel with beautiful grounds.

The grounds are amazing and well kept, really lovely surroundings and the pools were all clean and spacious.

We had a lovely suite, comfortable, spotless and with a super balcony overlooking the beautiful grounds and gardens.

The grounds are amazing: Thoughtful interesting planting, great views and excellent pools.

The lunch at the pool bar was poor quality and expensive and the menu needs a revamp.

Air con poor, fridge was faulty as just filled with condensation instead of cooling.

One disappointment was the poor service at the bar area for happy hour at Oceana, only 1 waiter and with it being table service no other way to get a drink.

but got a poor response and no indication of the chances of an alternative.

After a shaky start, when we were diverted to Porto Santo due to poor visibility at Funchal airport, the weather was almost perfect for the remainder of our two week stay, with only the odd cloudy day and temperatures in the 20s, reaching 26C on a couple of days!

We received a poor welcome from a receptionist who was too busy talking to a colleague to even greet us.

The lighting in the bedroom area was poor with two dim wall lights and a light in the alcove/dressing table area, to actually see and find clothes in the wardrobe was a major task!

First impressions are poor as the entrance is down a side street with cheap bars and restaurants nearby

We thought that the entertainment was poor and amerturish and very little that was aimed at children.

The quality of towels in our room was poor this year, nearly every day one of our towels would be either threadbare or have  a hole in it.

The smell is obnoxious and added to the the rather poor attitude to customers we regrettably won't be staying there again.

The hotel interior in many hotels of Madeira in in poor maintenance condition,

I have seen many reviews commenting on the poor breakfast choice and at one time I may have agreed.

The Reps meeting with her lasted approx 1.30hrs and was informative and helpful so dont listen to any poor reports, yes some info we didnt need

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