While in the cab on the way to the hotel, we were contacted on whatsapp to coordinate drop off a few blocks from the check-in desk since cars are not allowed in the immediate area of the hotel.

Also, the traffic outside the car free area is terrible, so ask the hotel for help getting taxis.

You either take their own car - at an exorbitant 65 euros one way - or get a taxi.

The car they sent to pick us up at the airport arrived 25 minutes after we emerged from the terminal.

Regular cars cannot access the pedestrian road where the buildings are.

but in order to avoid the hassle (as the hotel does not have easy access for cars), not much difference.

I felt like in a movie when arriving with our rented car, with hotel golf cart escort passing right by the Topkapi main entrance and heavy police guard there with machine guns and no one around - scene I will always remember, like I was some head of foreign state visiting.

TIP - If you are planning to arrive by taxi, try and organise through the hotel directly as the location is not directly accessible by car - our taxi dropped us at a nearby street and we had to take heavy cases all through the streets.

Confirmed our car reservations that were not made through the hotel.

The hotel is on a street that has no access by car.

In Eyup areas there is a cavle car ride which is 5tl each way, purchase ur ticket in the cable car area or use ur istanbulkart.

Next time I’m leaving my credit card at home!!

For what this place charges, you have to come strong and they just didn’t.

For $300 a night we ate the nuts and chips and got charged $21 euros at the end with them saying the small chips and nuts were not free

but none were to be had (it was Ramadan, too) and one of the staff offered us his tram card.

I was up charged for a suite connecting room at almost an additional 280 Euro a night and was told repeatedly that it was a connecting room.

They charged us 65 Euros, slightly expensive

Contact me for guides numbers direct, who are usually in need of funds.

So the day of the check out i tell to the lady to put back the money in my card and that in a pre autorisation they were not suppose to take the money

In the beginning, the reception staff did not notify us that breakfast is an additional charge.

but ontop of that we were refused to checkout on basis that we may leav but will b charged for 3 nights booked..  they seemed uninterested to serve us.

He asked taxi driver to charge me 200 liras and give him 50 liras.

but he was very considerate and made me the omelette that I wanted.😀 Without extra charge.

They did not bat an eyelid when I offered to pay by card, as we were running low on Turkish Lira by that time.

But I think the charge was too much for what we got.

Our kid accidentally locked his favorite toy in the safe (our bad), they unlocked it, no extra charge, no hassle.

but we were charged for it at checkout, although there was no tariff or indication that it was at a supplement (a small criticism).

There was a charge for bottled water in the room

The room was spotless/ modern and the decor was very beautiful.

Decorating rooms, historical buildings and super cleaning service

From the beginning to the end, everything has been top noch:

- the facility & operations
- the staff & service
- location

Our room was absolutely gorgeous, clean, and stylish, highlighting antique finishes, mosaic floors and marble sinks.

They have mansions which a lavishly decorated with Ottoman features.

The private swimming pool was great and the whole atmosphere in the hotel was great.

Rooms are pristine, every single staff member was wonderful, and the location is impossible to beat.

but we got mesmerized with the beauty of this place, the cool breeze from trees and flowers, the atmosphere is so humble and peaceful with a radiating sense of calmness and beauty.

The hotel environment is really beautiful and peaceful, we hope to come back for more drinks, lol!

The rooms were well laid out, decorated in a style in-keeping with their history and yet modern and up to date.

The rooms are huge and very cozy, the spa was outstanding with the best Turkish Hamam I've ever had.

It has such amazing and bright colors and prints to make you feel in a palace.

The mansions looked beautifully decorated and of course located in the most convenient spot for tourism, right next to the Hagia Sofia Basilica.

but a hotel with style and staff that couldn’t do enough for you … then look no further.

It was service reminiscent of a Russian hotel I stayed in under communism.

The staff that met our car from the airport eagerly helped transfer our luggage to the small buggy (think station wagon style golf cart) to accommodate the street closures that prevent the taxi from driving straight to the hotel reception desk.

It really was so spacious and the bathrooms are exquisite.

Housekeeping team had done a brilliant job, room decor was giving me a feeling of a palace when I was spending a night next to Hagia Sophia in Istanbul.

The location is on a famous street for Turkish dramas, so it's bougie,

The hotel is in great location, very close to the main attractions like the Blue Mosque.

The location is great, especially if it's your first time, all the tourist attractions are by walking distance.

And what else can be said about location?

First off the location is in the most ideal spot sharing a wall with the iconic Hagia Sophia.

Hotel is the best in this location very professional staff very god service,rooms are very clean, food is very good
Special attention for Fatih he is very helpful, professional, with a smile gives you all informations you need
also Betul the guest relations best smile makes your day happy very professional 
Zeynab at the breakfast restaurant also great smile very helpful
last Zelal guest relations the team is amazing she always with a smile trying to give you the best makes your stay unforgettable

Located right on the walls of topkapi palace a few minutes stroll to the blue mosque and hagia sofia, and the tram is near you and in one or eyes stops you can be at all the museums, grand bazaar and spice bazaar as well as the port for dowries and bosphorous tours.

In the heart of Sultanahmet, location could not have been better.

Lovely hotel, great location in a pedestrianised area close to the Palace and Hagia Sophia.

Amazing service and location, gorgeous family rooms, located in the heart of Istanbul.

Location cannot be more perfect than here.

Highly recommend this location if you're a first-time tourist looking for a luxury stay right in the center of historic buildings and action.

There are a lot of great reasons to stay at this hotel, the location is amazing, right in the middle of the Sultanhamet neighborhood,

The hotel has an outstanding location, in the middle of the major touristic places, Great, welcome and accommodating team.

Aside from the uniqueness of the buildings, you can't beat the location, and all the staff were amazingly helpful.

First, the location and physical space is terrific.

To top it off, the cocktails were not good and the starters were poor.

The sad reality of this historic and beautiful pretty is the service is really poor.

For what is supposed to be a 5 star hotel, the enthusiastic and competent staff, which you expect from this level of hotel, are let down by poor service, poor communication and on occasion even poor attitude from others.

We opted to check out after 1st night staying at their orchid mansion due to dislike of the property n poor hospitality

One down side was poor lighting in our room for reading.

The hotel restaurants were very good and the room was comfortable and spacious.

The different food choices were excellent from the casual dining to the fine dining experience at the Sarnic Restaurant.

He will make sure your stay is amazing and as a plus he has a golf cart that can take you to all of the restaurants that are close to the Mansion and make sure you make it back in one peace.

She made our stay seamless and hassle free; she made numerous recommendations for places to see and to eat; made reservations at the restaurant, and at the hammam, she took an extra care of our bags in the way out. Top!

As a Hilton Diamond member, we received upgraded rooms for both stays as well as a nice tasty welcome amenity.

What details not too miss  at the historical sites, and the best tour guides, the best place to buy a carpet,  the best corner to get a quick bite or a nice dinner, the best little tile place.

The food is great and have a beautiful SPA center.

The food at the restaurant was great, and breakfast spread was amazing.

It's accompanied by the beautiful gardens, hospitable staff with nice food.

though it was quiet, the waiters weren’t very attentive, cooked items took ages, had to ask for cutlery, and there was rarely any labels on the (limited) hot food items.

At the restaurant in the morning, we (and many other non-Turkish guests, I have realized) had to ask very simple questions (like: "can I get a large spoon? "; or "can I get some ice?")

but swiftly got us to a restaurant as late at night .

Istanbul is full of fabulous restaurants and bars.

but a big shout out to one of the restaurant staff who was really helpful with the baby, playing with her and keeping her occupied so we had time to eat too!

Service was prompt and I enjoyed both the Sofia terrace restaurant and room service.

It was so close to the cafe that we felt that we were actually in it.

As a Diamond member they have upgraded us to best suite ever in the Tulip room.

Check in was a breeze and we were in our room within 10 minutes.

We were upgraded to an extremely nice room, welcomed with amenities and snacks.

In the hotel the rooms are beautiful, former original ottoman guest residences and it feels like it!

From the ladies who serviced our room, to the buggy driving concierges and particularly to the sweetest night manager (Sefa) who gave us some museum tips and Betul who bid is farewell with a traditional ceremony.

Our rooms were connected to our kids’ rooms.

It is right there, a 3 minute walk from your room to get into Hagia Sofia.

The rooms are beautiful, Turkish and modern all at once, with a bathroom you will never want to leave.

When it go too crowded or hot, we retreated to our room and went back later.

Rooms are small villas scattered  on a busy street in the tourist area, hence a feeling of disconnect to the hotel / resort feeling appeared as well as a lack of privacy.

My only suggestion to the staff is to provide a map (later, I did find a small one in the room) of the property upon check in, and do a better job of explaining the layout of the property.

Upon arrival from the airport after 18 hours of travel, we were escorted up four flights of stairs to a tiny room on the top floor where we could not move around if we put our luggage on the floor.

Our room was small, not unlike most older European hotels where we have stayed.

even though it was me who booked the room using my HHonors account) once again we have witnessed some incompetence; for example, one of the rooms assigned to us smelled like sewage.

I asked them for a fan because even the expensive hotels in Turkey turn down the power to the air conditioners at night and it was very hot and stale weather.

The rooms are dark and dank with little or no personality.

), small shower, smoking allowed on the outdoor breakfast terrace ruining your meal and health, seriously it’s 2021?!

The building is built as a exact replica of the building that once stood in these historic grounds and belonged to the minister of the tobacco monopoly in the ottoman government.

Only real complaint is the bathroom developed some awful stench which we could not identify.

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Hagia Sofia Mansions

poor

small room

smell

creditcard

location

room

restaurant

Breakfast was more on the basic side and the restaurant felt a little bit cold in the morning, with no staff around.

The breakfast was hugely disappointing with stale breads and cold eggs.

Cold Efes on the sidewalk a welcome treat after lengthy days being a tourist!

The only thing was the breakfast, it could have been better and the room where it is served was always too cold, which made it a bit uncomfortable

On our first stint, we got a room where the shower would only produce completely hot or completely cold water and hotel wouldn't switch us to another room saying they were fully booked. 3.

Try and get one with a balcony on a higher floor, as there is a nice side view of the sea.The only pain point was the unpredictable hot shower which would suddenly go cold, plumbing fittings could do with an upgrade.

a little too cold, or maybe just too many days in the same place.

We are apprehensive as the hotel didn't cost much (75 Euros a night, off season) and since our trip was in February we were concerned about the cold.

A really valuable idea if you come after a cold and rainy day, you may have some relax before going out for dinner with a tea and some pastries.

The usual line up of juices, coffee, tea, cereals, olives, cold meats and cheeses you find in Europe, and a small selection of hot dishes, Turkish style, some cakes and breads.

When I asked why there's no tissue box in the room (I had a cold and it was very inconvenient) she said there's a store nearby where I can buy some if I need it.

Nothing warm, no eggs/sausages cooked upon request, pretty small selection in a rather cold room on the ground floor.

They had decor fitting the city and it was very clean.

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There are reasons why:

The location of this hotel is a big advantage because, we felt ourselves like in a district of arts in Paris 18th.

It’s definitely more of a b&b style than a hotel.

This small hotel is well situated just 3 minutes uphill walk to the Blue Mosque and it's surroundings, and 10 mins walk to Grand Bazaar.

The bedrooms are spotless, comfortable and homely.

Actually all appliances and furniture have a distinct style.

Hotel room was immaculate with authentic Turkish style

It's really beautiful hotel
Very friendly staff Receptionist Murat,Hasan and Gokan thanks guys;) and of course Miss Özlem 
Quite atmosphere and delicious breakfast.

a walking distance from SultanAhmet historical area , Decoration is really good , Room was very warm (heated) , clean and cozy , The Front Desk Staff were extremely Helpful and supportive specially Murat and Hassan , whom helped me to put a plan for the places i should visit and how to get there .

The changing colours add so much magic to get your camera clicking.

There is nothing spectacularly fancy about the hotel, it is just very nice, very homely, very comfortable.

I seriously enjoyed the interior in lobby area and breakfast place.

The staff in the hotel is the most welcoming and helpful, always smiling and never saying 'no', willing to go far beyond their duty to make their guests happy and so making a family-like atmosphere.

On stepping into the lobby you will be greeted with a trademark elegant and traditional interior.

but was originally the Byzantine Great Palace of Constantinople  (the ‘Sacred Palace’), and the breakfast room, below street level, displays some architectural remains of this palace, so there is quite an aura of history about the place!

Cozy and homely feel to a nice hotel in a very good location - walkable distance to all sightseeing places - Arasta Bazaar, Sultanahmet Square, Blue Mosque, Hagia Sofia, Topkapi Palace, Archaelogical Museum, Mosaic Museum, Tram station.

The ACRA is well located to major attractions, restaurants and the Arasta Bazaar.

Overall the hotel is in a great location.

The food was great and the rooms were clean and well isolated and location of the hotel is close to everything in the region.

The hotel is in a great location   just about 10 minutes walk to Hagia Sophia  mosque and to the Blue mosque,  it's in Sultan Ahmet  area which is close to most must see attractions.

Location is perfect only 2-3 minutes walk to all amazing sightseeing’s at Sultan Ahmet square!

First of all the hotel was located in a very good area so that we could reach sightseeing and famous places e.g.

The hotel is located in the old part of Istanbul, at a distance of 5 minutes from the main parts of the old city.

The hotel is in a great location with most famous building in a walking distance.

You can't go wrong with Acra hotel, great location too, walking distance to all the great places in Sultanahmet area.

One of the best hotels I ever been to in istanbul, staff is extremely friendly and the rooms are very clean , great location as well, will he my go to each time I come to turkey!

We booked this property due to the location and breakfast included option.

but Acra Hotel Special Class is reasonably priced, well located and situated off a small street chock full of similar hotels.

Although it's still a good option, being located in the proximity of Blue Mosque and Topkapi Palace, it's far from the 5 stars I gave before.

The location also has many restaurants that offered Turkish food.

Staff was friendly and location was very good.

We stayed at this hotel purely based on location.

Acra hotel has a great location, close to all the sightseeing places, loads of restaurants nearby.

Good location, nice host/Manager Mr. Hasan, so nice, kind, friendly and gave us all the necessary information.

The hotel is clean, the rooms are big and quiet, the breakfast buffet generous and the staff are always eager to please.

The rooms are well sized, clean and the windows open for fresh air.

The rooms was spacious and very comfortable.

Our room was on top with fabulous view at Bosphorus.

Further more our room and overall the hotel is very clean and hygienic.

We stayed 6 nights in a triple room,the room was cleaned every day.

The stay was great, so relaxing, our rooms were cleaned on daily basis with amenities being replenished.

The best part is the hotel is super clean, the rooms are spacious and great place overall.

when i felt some backache he just became a doctor for me, ordered good medications and gave key advice to get well)))

Rooms, ahhh, the room we were had seaview, fresh wind from sea . .

There is only one room with balcony seaview (Marmara).

Hotel is so close to historical sites blue mosque,hagia sophiha topkapi palace just few steps away from the hotel breakfast is served on terrace with nice sea view and was fresh also they pay attention social distance  staff is so friendly and ready to help also they provide face mask and disinfectant and sterile publick area and room everyday

Room was nice and clean, as I remembered it to be,

The room and facilities were good and the bed was very comfortable.

The rooms are very variable, some with views and decks, others dark.

Room was spacious and both the room and  bathroom was clean.

even though our room was next to the reception.

They clean the rooms every day and the staff it is very nice , comunicative and english speakers.

Actually fun to watch two employees trying to get it working.

I always felt safe and well taken care of with a most helpful staff.

The hotel is well organized and the staff are very friendly and they helped us a lot.

The staff  of the hotel are wonderful and very helpful especially Mr. Aziz he was such a great host and very helpful.

We would like to give a special thanks to Aziz at the reception, who was beyond helpful with anything we needed!

Greetings from Germany to our amazing hotel staff!

Special thanks to the hotel team:
Mr Aziz , Mr Shamseddin , Mr Ercan and others.

Staff was helpful, the food during breakfast was very fresh and delicious, especially boreks and red peppers (i believe they were marinated :)
Special thanks is for Aziz and Shams, who were very attentive not to us

The stuff members and agents are super friendly, special thanks to Mr. Aziz for helping us out with everything!

In general, we thank the staff of this hotel and tour-agent who offered us this hotel.

I was able to finally feel a bit more welcoming with him.

I hope they will improve their services in order to gain again the status they had back in 2012, as they proudly show at reception desk the recognition received from TripAdvisor that year.

Halid Ebu Eyyub El-Ensari, Bali Baba Camii, Sefarad Meyhane, Givin, Karaoke Mido, Cinemaximum Akasya, Cinemaximum Acibadem Akasya, Afife Jale Sahnesi, 15 Temmuz Sehitler Makami, BodyExpert.online, Simya Galeri, Ogzala Tur, NeoHair Protez Saç Merkezi, Ugurkan Kuafor, Levinson Fur & Leather, Luxury Fur Leather, Bogaz Koprusu, Bosphorus Bridge, Cinemaximum Cevahir, Marmara Spa&Hamam, Marmara University, Marmara University Museum and Art Gallery, Arpanu Medical, Bi'masaj Cevahir, Best Leather And Fur, AddresIstanbul, ufuk sarisen, Fulya10 Gunluk Gezi Teknesi, TURQUIE PASSION, Beylerbeyi Palace, Miniaturk, Like Film Productions Entertainment 4D Simulation Tours, Lika Travel and Tours, Istanbul Cevahir Mall, R Fitness & Spa Center, Miniaturk, FunLab Eglence Dunyasi, Supperclub Istanbul, Kasim Cavus Camii, Bahariye Mevlevihanesi, Flowers Guzellik Merkezi, Akvaryum Alisveris Merkezi, Suada Club, Emine Inanc Vakfi Camii, Uskudar Valide Sultan, Ortakoy, Pierre Loti Tepesi, Yasmin Güzellik by Arzu Bulut, Yasmin Güzellik, Tiyatro Pera, Talimhane Tiyatrosu, istanbul vip transfer, Safevip transfer, Ozgurluk Parki, Ozgurluk Parki, Beylerbeyi, Tantrona Giyim Sanayi ve Ticaret, New Faces Travel, Fest Travel, Nuspa, Blackk, Blackk, Willow Stream Spa, Cinematica, Surmeli Istanbul Spa, Mecidiyeköy Kültür Merkezi - MKM, Santral Istanbul Energy Museum, Tiyatro Gercek, Merhaba Tourism, Pilevneli Gallery, Abide-i Hurriyet Aniti, KidzMondo Istanbul, Qubbe Istanbul, Ugurkan Kuafor, Demir Dekor, Melas Spa And Wellness, The Game For Big Kids, Istanbul Dolphinarium, Istanbul E-pass, Trump Alısveris Merkezi, Beylerbeyi Hamami, Beylerbeyi Hamid-i Evvel Camii, Escapist, Essporto Health & Fitness Club, Rota Disi Gezginler, Igetis Travel, Sefa Hamami, Cinemaximum Trump, Beer Town Cafe & Pub, Imoga Istanbul Museum of Graphic Arts, Galeri Ebru, 1001 Istanbul, Spa Nisantasi, Surp Krikor Lusavoric Kilisesi, Zeytinburnu Kultur ve Sanat Merkezi, Sentinus Wellness Spa, Poligon Club, Vira Yatcilik, Küçük Çamlıca Korusu, Oligark, Hisart Canli Tarih Muzesi, Turkuaz Balıkadam, Evre Tour, Fox DMC, Burberry, Bookingagora, Denizler Kitabevi, Asuman Dabak Tiyatrosu, Calvin Klein Jeans, Emaar Akvaryum & Sualti Hayvanat Bahcesi, Ruhsaar Alternatif Terapi Merkezi, Bakırkazan, Dior, Vakko, Dolce&Gabbana, Fendi, Prada, Valentino, Louis Vuitton, Dialogue in the Dark Istanbul Sergisi, Lady Mall Merter, Tiyatro Senay, Fashion Lady Mall, Raffles Spa, Dsquared2, Zorlu Center, Bvlgari, Zorlu Performing Arts Center, Goztepe 60.

Acra Hotel

cold

staff

but has been transformed into an elegant 65 room boutique hotel.

Fresh flowers decorate the gracefully renovated rooms of the Four Seasons Sultanahmet where one feels a part of the elegant history of Istanbul.

The boutique, unique and exotic atmosphere of this hotel doesnot stay anymore.

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The Christmas decorations and trees were gorgeous!

You feel the atmosphere of the history with painting, decorations and furnitures that located on every side of the hotel.

Exemplary effort in providing a safe environment in dealing with Covid.

Our room, on the first floor, was beautifully furnished, and the housekeeping is spotless.

The room was luxurious and large and had beautiful fixtures and fittings.

The rooms are traditional ottoman style, majestic, with extreme attention to details.

The rooms were beautiful, the decor was tasteful and the staff went above and beyond our expectations.

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