In short, the AC didn’t work all night in the heat and humidity so no one could sleep.

One minor thing was the air conditioning was not too cold sometimes.

Air conditioning doesnt work and if you complain  than Executive Manager who claims to be GM scream at you.Shorts are not allowed at premises.

At night my room was cold and they immidiately brought an electric heater for me.

There is no system of ventilation in most of the rooms.

Although they promised they solved the issue that was causing leakage into my room (through AC as per them).

However, the charges for room service, massages, etc are lower at Ramada.

but i would state that while sharing it one should be honest, on that evening  i was having dinner with my family when i observed that someone mis behaving, shouting and abusing the staff present there, and they were keeping themself calm and patience, though i dont know what was the issue, but i take this as my moral responsibility that the behaviour of staff was very polite and with patience, while the person who shared his experience charged them for being abusive was himself abusive.

I needed the ID card to be returned urgently because i had to catch a flight the next day.

but at reception i was kindly informed my card was declined :(surprised i checked my online bank and no attempts had been made to take funds!!)

Initially the hotel said they charge by hourly rate, which is Rs500 per hour.

I warn all non Pakistanis to make sure when you checkin you are only charged for one or two nights and not the whole stay.

but they thought it's cool to charge the credit card upfront for 1 night (it was not pre-authorisation);

- they thought it's cool to overcharge against the terms of the booking, that also by a big margin;

- greedy staff, they give fake smiles and hellos for tip;

- broken remote control;

- no towels;

- small room, dirty bathroom, water doesn't drain;

- staff knock your room 2 in the morning to give you something which you ordered at 11PM;

- location is appropriate and they are making it do the job for them.

Was told my 11 year old will be charged half for breakfast,

I paid the full room charge as I was using my debit card; about PKR 274,983.

And the snacks in the executive lounge were a great addition between meals.

Mr habib ul rahman served us qt the executive lounge and was very friendly👍👍💯

Excellent service by Talha Khurshid, Supervisor Executive Lounge.

The third floor is where the executive lounge is and there is where you'll meet Mr Habib and Mr Talha who'll cater to your every need aswell.

It’s a very good service at executive lounge.

Everything, specially services at executive lounge were fabulous.

Overall I rate 5 out of 5 for Executive lounge .

Muhammad Omar, Executive Lounge manager has been great with.

The executive lounge super viser Muhammad umer service is very Good .

I spend 3 nights in Ramada Islamabad and after coming from office I usually went to the Ramada executive lounge for office work and there I met Mr. Habib ur Rehman .

Ramada Islamabad is an amazing option if you are solo or with family, the way they treat you is def great and Talha Awan and Muhammad Umer at the Executive lounge are amazing.

I came in the morning to the executive lounge and Muhammad Umer has been very polite very kind to me I really loved his service.

Executive lounge is very nice option which is rarely available at Islamabad.

Amazing staff and environment specially The Muhammad Umar was a kind person supervisor of executive lounge.

Visited the Executive Lounge which is very peaceful and relaxing.

Very friendly staff .. caring and went out of way to accommodate us .. Talah  from executive lounge was assertive and kind many thanks made our trip worthwhile.

The hotel is very clean and the staff is very courteous especially mr habib ur Rehman of executive lounge was a great help.

Executive lounge is good, staff specially Mr. Zeshan, Mr.Habib and Mr.Talha are generous upon their duties.

The executive lounge was pointless and basic.

Very friendly and so responsive to any need.

The managing staff is friendly and helpful.

Yasir Hanif, the restaurant manager and his staff was extremely friendly and nice.

I met Arsalan from the cleaning staff and he was very helpful and friendly.

yed in room 128, and the faculty for room services has a tremendous way of cleaning room they have a very professional behaviour and a very friendly atmosphere specially house keeping supervisor shahzad zahid has a gift of hospitality which is a blessing for this hotel i believe

I would also like to mention one name in particular Nafees Ahmed (bell boy) who is very helping and friendly

I enjoyed my stay at Ramada, the staff is so comparative and friendly.

Awesome service good staff 👍the staff was really friendly and served us really well and made sure we were comfortable throughout the whole stay.

Very comfortable stay in ramada islamabd,Mr intizar are very helpfull and  my hotel  experience are very good  i realy feel like as home overall my experience was very good  The staff are friendly and helpfull

We had amazing a wonderfully stay at ramada hotel islamabad.its located in beautiful city islamabad.Everything was perfect either room service and amazing food.thanks to Ms.Uzma.she is a very helpful and friendly and thanks to all staff.

One of the best hotel service in Islamabad.The staff is very corporative and accommodate you and make  sure you have facilities  you need .you must visiting in  Ramada if you are visiting in Islamabad.The food quality is good and service beyond expectations .Specially compliment  to MR Talha And Shahab who always available for us and provide service of  quality 
Thank you to Ramada for being friendly and I will look forward to Stay Again In ShaaAllah

Staff was very friendly expecially Mr. Talha Awan.

Staff is too good and friendly Masha Allah especially GRO Uzma is very corporative girl, she deal with me nicely.

Very nice tidy clean  hotel the staff very friendly service is the best thank to Mr. HASSAN Housekeeping Manager for look after our stay made us Homely and comfortable 👏👏 will surely visit again and recomment to my friendly keep it up .

The staff  really friendly specially the time and services provided by Mr. Talha Awan for excellent service and healthy environment and providing comfortabilty more then expectations.

All services were amazing.. thr staff were friendly welcoming and supportive.. the view was stunning and the location is to convenient and all the necessary places are around I liked the hospitality of HK manager Hassan the most.. he's always ready to assist us with smile 😃 😊  great stay with clean environment

The service of this hotel is really amazing, the staff members are very professional, well behaved such as Mohammad Omer and talha, they are super friendly, helpful and always ready to help customers.

Excellent environment and outstanding food  standards including different food items.

Food quality was really good, stencils were of high quality.

Overall a great experience at Ramada Restaurant alot of variety in the food and great quality of food

As a frequent visitor I must say that I am Highly Impressed by dinner Quality and the Staff Behaviour especially Umair Abbasi who conducts me  , and always welcome with pleasant Smile and The service is outclass 👍
Highly recommend for Dinner and Families ,

The service was amazing and very happy to visit this place and food quality and taste was wonderfull.

Food quality is reallt good, services are also very fine.

I stayed here lot of times, i feel good to stay here every time, food quality as well as living environment is excellent.

Found food quality to be quite good, both for in room Dinning as well as in Restaurant in the lobby.

Service and food was beyond expectations.

Food Quality is so Good if rate it will be 10/10.

Strongly recommend everyone particularly families for quality food with excellent services

Highly impressed with the quality of food which is just one facet of the buffet exprience..
Its a must visit place for families as well as batcalers. .

Food quality was very good even better than PC and marriot definitely yes place

When we told them this was not what we asked for the manager who was a grinning idiot said you should have booked it through them direct as we booked it through booking.com then we would have known it was not 4 actual beds he refused to issue us a refund and just continued to grin with a sarcastic grin personally I wanted to punch the man in the mouth !!

Well… it’s been almost 5 weeks and 10 phone calls later there is no refund.

After check in in the room I found tow single bed instead King bed which I booked.

Everyone else at Ramada were a little snooty and the hotel made us leave without extending the checkout bc they were over booked.

Visited with my family and booked interconnected rooms as the rooms (executive ones) were 2 small.

Where do I start, so I booked this hotel two weeks ago for 10 days, we arrived on the 17th Nov 2020. three of us, my brother and a friend  all of us are from the UK.

Eventually I had to pay cash for the booking.

The hotel just needs to give more priority treatment to the guest booked under the loyalty programs.

Due to change of dates I had to cancel my reservation and had some problems doing so on line,

DO NOT BOOK A FUNCTION ROOM HERE UNTIL YOU HAVE EMAILED ME FIRST FOR THE EVIDENCE TO SEE FOR YOURSELF.

I WILL NOT be staying here again if I dont get my refund.

- totally avoid them, I believe the good reviews were fake which made me book this;

- go

It has been more than 3 weeks now and the still waiting for the money to be refunded.

Due to a last moment change in plan I couldn't get booking where I wanted and accidentally stepped in Ramada Islamabad.

Cold food, spiders and rats everywhere, smelly towels.

We went to check into this hotel and it was booked for four adults, it was booked for the royal suite it was small, smelly and unclean there was one double bed and expected the other two adults to sleep on a mattress on the dirty floor!!!

Bathroom smelled abd comforter on bed was very thin.

Only discovered later that the room had a damp musky smell which gave it an unclean feel.

I woke up 4:30am with the gas smell felling my lungs.

However, some colleagues did complain that their non-smoking rooms smelled of smoke.

Excellent service by Yasir hanif and team.

Thanks for a great experience to the whole staff.

Thank you to the team at Ramada, see you soon.

butter and a variety of bread loaves; it offers scrumptious continental curries, puri, pratha, grilled creamy chicken and numerous tidbits of fresh/glazed fruits, not to mention a whole counter fully dedicated to muffins, donuts, croissant, puffed pastries and different kinds of dry tea cakes.

Specially HK SUPERVISOR MR,ANAR KHAN is so good with 
 his job.i really appreciate his performance,thank you all.

The house keeping department was very efficient and hard working.

Yasir Hanif Restaurant manager and his team are amazing at the breakfast buffet.

The reception is managed by Yasir and his team who do a great job in welcoming guests and respond to their needs.

Booked via phone very good experience, help desk staff spoke good English , understood what we need , service was great , good food , nice and clean , pleasant place to stay , good family facilities, great staff very help , ideally placed if you tour the capital

The entire staff are very courteous and loving.

The relationship manager and his staff looked after me very well, in terms of service.

Had a great stay excellent breakfast in Maira Restaurant Very cooperative staff especially restaurant manager yasir and his team look after us quite well recommend to those who want to visit islamabad

Given its high ratings, I had expected a much more of a salubrious experience.

Not only did we have an absolutely horrid experience the single night we stayed there

But other than that I had an amazing experience.

Everything we experienced was great and we will be back soon.

the stay was comfortable and the hospitality was amazing.

Overall, the whole experience was a 10 out of 10 and yes I will be staying here again.

It was a wonderful experience, awesome weather and scenic view from roof top.

Good service
Team  leader Yasir is very cooperative
Food quality is nice 
Meeting hall was nice and had a great time there 
Overall had a nice experience and thanks to f n b at ramada, for sure we will come back.

Good service excellent staff and management staff was helpful specially BAHAR TAUEEQ
My experience was fantastic I would like to keep visit again and again thanks too entire management team God bless you all

Wonderful environment and amazing food .the restaurant manager yasir haneef and team made  our experience amazing: I will be recommending this high tea to everyone .

every thing was awesome..awesome view of lake decore is excellent atmosphere enjoyable very pleasant feeling  Thanks for hospitality

Overall great experience of staying at Ramada Islamabad, Pakistan. Regards,
TAB

Ramada by Wyndham Islamabad

creditcard

reservation

smell

executive lounge

staying experience

quality restaurant

It is great that the hotel has kept a Pakistani line in the decoration, very well in tune with modern architecture.

Rooms: Extremely spacious and well furnished.

Overall ambience, arrival, departure, air quality, environment etc are perfect.

Excellent rooms, service, food, ambiance and overall quality of everything.

Ambiance is great and they have a big capacity to Cater the guests.

.engulfed with warm cozy and serene atmosphere.

Love the ambience, food, accomodation, pick up & drop service and business lounge.

The building is a work of art and the staff are utterly professional and courteous.

The Islamabad Serena Hotel is near these landmarks: Faisal Mosque, Extreme Adventures & Tourism, Kashmir Point, Daman-e-Koh, the Mall Muree, Pakistan Monument Museum, Iqbal Municipal Library, Margalla Hills, See Pakistan Tours, Chattar Park, Saidpur Village, Sangrela Park, Pindi Point Chair Lift, Lok Virsa Museum, Sozo Adventure Park, Trail 5, Giga Mall, Trail 3, Rawal Lake, Pakistan monument, Shah Allah Ditta Caves, Murree, Fatima Jinnah Park, PC Spa And Thai Massage, Pakistan Railways Heritage Museum, Safa Gold Mall, Simly Dam, Quaid-i-Azam University, Bari Imam Shrine, Pakistan Museum of Natural History, Shakarpariyan Hills, Trail 6, Panjunan Red Mosque, Shahdara Valley, Rose and Jasmine Garden, Bahria Enclave Zoo, Pak China Friendship Center, Pakistan National Council of the Arts, Nore Waterfall, Golrah Shrine, F-6 Markaz, Saudi Pak Tower Building, Jinnah Park, National Library of Pakistan, Jinnah Sports Stadium, Islamabad Stock Exchange Tower, Aabpara market, Lal Masjid, Kachnar Park, Bahria Enclave Bird Aviary, Tanzara Art Gallery, The Centaurus, Hunza Guides Pakistan Tours Trekking & Expeditions, Flair Pvt.

Very good ambience and cooperative staff members.

Environment is amazing and good staffs are very cooperative,  who are always willing to guide you.

but the decor, design and attention to detail is really good.

Amazing hotel, amazing services, amazing ambiance.

I would like to say a big thanks to sabita who did my hair and makeup styling for my engagement.

High quality, personal attention and friendly.

When I entered the hotel, the lobby looks grand, concierge staff were friendly and helpful with our baggage

Reception staff is friendly and accommodating.

They have best facilities, spacious rooms, quality amenities, friendly and welcoming staff.

Staff is friendly and helpful, Washroom wel equipt.

Very professional, stress releveling, I mean in there hands not only relax, enjoy, you rejuvenate life, they are so friendly.

The whole team including the manager are very professional and friendly. Amber

The exec lounge is a lovely space, with friendly service and excellent views - given those views , perhaps the Serena could put a few chairs and tables outside on the terrace?

I would like to say it was really amazing palace for friend gathering, we had a dinner in zamana restaurants on 26 Feb, I would like to say food was delicious and staff was helpful
I would like to recommend everyone to visit to serena hotel as they have nice atmosphere and professional and friendly staff,
Thanks for all management and special thanks to female staff who deliver us a food ,unfortunately I forgot the name of her.

during my stay I found  Friendly and professional staff.

The accomodation was very pleasant and the atmosphere was restful and very friendly.

This is the third time I have stayed at the Serena, I always look forward to coming back, the staff a brilliant, polite and always very friendly.

No other hotel in Pakistan could match this: Elegant interiors, very friendly and helpful staff with excellent language skills, a nice executive lounge, well equipped gym, and the roof top pool is great.

Everyone is very friendly and they want to do a good job,

Went to the garden during late afternoon and it was nice to chill over there.

The hotel building, the gardens, the executive lounge and the adult swimming pool are sumptuous.

The gardens surrounding the hotel are pristine and a perfect place to walk once you have dined here and the Serena's location is both central and secure.

There are some open buffet (also barbecu) for lunch and dinner organizations at the garden.

gardens, gym, swimming pools are 5 stars standard.

There are a lot of gardens where one can relax.

Whilst the buildings, gardens and lounges are beautifully adorned the service is the complete opposite.

Nice garden and a good savety staff
Good hotel for tourists and business Traveller

Try and get a room in 5th floor with even numbers which will give you beautiful views over the manicured gardens

It has stunning gardens, excellent restaurants and a well appointed Spa.

The room was bigger, facing the garden with a good view and with an excellent bed.

Rooms facing the gardens have a lovely view.

Physically, it is lovely, lots of dark wood, nice gardens and so on.

the hotel's garden sitting is nice, the rooms are big and stylish, and the hotel has some good shops.

The hotel has a good swimming pool and beautiful garden and one can have a great stay here with family.

The room, king size deluxe, was over looking the pool and the garden area.

There is a roof top pool and amazing gardens with breathtaking views of Islamabad.

Tea service was poor and it could be because at 6:30AM waiter service was really minimum and 1-2 waiters running around and hence waiting for tea took longer.

The food itself was of very poor quality .It was quite cold and tasteless.

As another reviewer has written, the wifi is poor.

However, wifi issues and poor communication by manager spoiled the whole stay.

Service from waiters was poor did report it to restaurant manager

Such a poor service nowadays is, frankly, a disgrace.

The furniture look is not impressive, the shower cabin is very small and air conditioning does is very poor . .

Gym, spa pool and restaurants provide immaculate service.

They have free sauna room as well at the Spa area.

The Maisha Spa on 3rd floor is also very good.

The hotel is great one I ever stayed in, rooms space are big and hotel facilities including pool, steam room, sauna, gym are perfect.

We have been welcomed so well by all the nice employees of Maisha, 
Alishba Spa manager, Anjum,Kaiynaat 
Male Barbers very professional Ijaz

we have interacted and welcomed by best of the best front end Managers Best best best one Bilal Ahmed very processional, young man welcoming, caring.

They have a nice Spa and pool facilities.

Used the spa service this was very clean and tranquil.

I then went to the spa which to look at looked lovely

An international level Maisha Spa which is very impressive including facilities and therapists.

The spa is excellent and has a nice pool with a reasonable daily rate if you use all the amenities.

There is a nice gym and spa at the hotel too.

Other free facilities are very attractive such as steam bath, sauna, swimming pool.

but understandable given its great gym, spa, pool etc.

There is a health club with a spa, an outdoor pool, and a modern, well-equipped gym.

There is also an art gallery inside the hotel, a good spa, and several shops in the hotel.

I think at least one representative of our group was constantly at Maisha Spa..where the therapists were knowledgeable and good.

This hotel is highly recommended for its facilities, staff, food and services.

Porters were really helpful to ensure luggage was delivered to the rooms.

Had a great experience during my 2 day  at Sarena Hotel Islamabad 
It has home away from Home.. right from the time of Arrival to departure the staff were courteous and helpful.. all were geared to give you the SARENA experiance.

Extremely courteous Staff and arrival departure process, I had to to leave early morning I was given proper wake up calls, with morning tea as breakfast had not started I was given complimentary drop at Bus station as well , Most smooth process one can ever have

Staff is kind & compassionate, work with joy & diligence.

Enthusiastic Recommendation that when you travel to Pakistan then go to Islamabad Serena Hotel and specifically Zamana Restaurant.

Mr Manmohan - the duty manager was very kind and supportive - the reservation process was made very smooth by him.

It has been an excellent experience, thanks to the quality of the services, the room and all the personnel.

However, the staff is what let’s the hotel down.

Beautiful hotel, amazing staff, amazing rooms, amazing food and exquisite facilities.

Staff behaviour was very good.excellent services.good and healthy food.

They waited 2 hours to tell us my husbands shorts were not ok.

The reception desk answers the calls after a very long wait, and there was not a single soul on our floor who could assist or guide.

Despite making s reservation, we had to wait for our rooms for over an hour with children.

The only disappointing experience was at the restaurant where the breakfast buffet was served, We had to wait quite a bit for coffee/tea refills.

We had to wait 55 minutes for a simple gazpacho and two panini's.

The ONLY NEGATIVE is the arrival part, they stop you at the gate of hotel & then you have to wait sometimes atleast 10+ minutes for someone to come get luggage & or guide you to the proper place .

Even has to wait over 2 hours to get the heater.

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