In short, the AC didn’t work all night in the heat and humidity so no one could sleep.

One minor thing was the air conditioning was not too cold sometimes.

Air conditioning doesnt work and if you complain  than Executive Manager who claims to be GM scream at you.Shorts are not allowed at premises.

At night my room was cold and they immidiately brought an electric heater for me.

There is no system of ventilation in most of the rooms.

Although they promised they solved the issue that was causing leakage into my room (through AC as per them).

However, the charges for room service, massages, etc are lower at Ramada.

but i would state that while sharing it one should be honest, on that evening  i was having dinner with my family when i observed that someone mis behaving, shouting and abusing the staff present there, and they were keeping themself calm and patience, though i dont know what was the issue, but i take this as my moral responsibility that the behaviour of staff was very polite and with patience, while the person who shared his experience charged them for being abusive was himself abusive.

I needed the ID card to be returned urgently because i had to catch a flight the next day.

but at reception i was kindly informed my card was declined :(surprised i checked my online bank and no attempts had been made to take funds!!)

Initially the hotel said they charge by hourly rate, which is Rs500 per hour.

I warn all non Pakistanis to make sure when you checkin you are only charged for one or two nights and not the whole stay.

but they thought it's cool to charge the credit card upfront for 1 night (it was not pre-authorisation);

- they thought it's cool to overcharge against the terms of the booking, that also by a big margin;

- greedy staff, they give fake smiles and hellos for tip;

- broken remote control;

- no towels;

- small room, dirty bathroom, water doesn't drain;

- staff knock your room 2 in the morning to give you something which you ordered at 11PM;

- location is appropriate and they are making it do the job for them.

Was told my 11 year old will be charged half for breakfast,

I paid the full room charge as I was using my debit card; about PKR 274,983.

And the snacks in the executive lounge were a great addition between meals.

Mr habib ul rahman served us qt the executive lounge and was very friendly👍👍💯

Excellent service by Talha Khurshid, Supervisor Executive Lounge.

The third floor is where the executive lounge is and there is where you'll meet Mr Habib and Mr Talha who'll cater to your every need aswell.

It’s a very good service at executive lounge.

Everything, specially services at executive lounge were fabulous.

Overall I rate 5 out of 5 for Executive lounge .

Muhammad Omar, Executive Lounge manager has been great with.

The executive lounge super viser Muhammad umer service is very Good .

I spend 3 nights in Ramada Islamabad and after coming from office I usually went to the Ramada executive lounge for office work and there I met Mr. Habib ur Rehman .

Ramada Islamabad is an amazing option if you are solo or with family, the way they treat you is def great and Talha Awan and Muhammad Umer at the Executive lounge are amazing.

I came in the morning to the executive lounge and Muhammad Umer has been very polite very kind to me I really loved his service.

Executive lounge is very nice option which is rarely available at Islamabad.

Amazing staff and environment specially The Muhammad Umar was a kind person supervisor of executive lounge.

Visited the Executive Lounge which is very peaceful and relaxing.

Very friendly staff .. caring and went out of way to accommodate us .. Talah  from executive lounge was assertive and kind many thanks made our trip worthwhile.

The hotel is very clean and the staff is very courteous especially mr habib ur Rehman of executive lounge was a great help.

Executive lounge is good, staff specially Mr. Zeshan, Mr.Habib and Mr.Talha are generous upon their duties.

The executive lounge was pointless and basic.

Excellent environment and outstanding food  standards including different food items.

Food quality was really good, stencils were of high quality.

Overall a great experience at Ramada Restaurant alot of variety in the food and great quality of food

As a frequent visitor I must say that I am Highly Impressed by dinner Quality and the Staff Behaviour especially Umair Abbasi who conducts me  , and always welcome with pleasant Smile and The service is outclass 👍
Highly recommend for Dinner and Families ,

The service was amazing and very happy to visit this place and food quality and taste was wonderfull.

Food quality is reallt good, services are also very fine.

One of the best hotel service in Islamabad.The staff is very corporative and accommodate you and make  sure you have facilities  you need .you must visiting in  Ramada if you are visiting in Islamabad.The food quality is good and service beyond expectations .Specially compliment  to MR Talha And Shahab who always available for us and provide service of  quality 
Thank you to Ramada for being friendly and I will look forward to Stay Again In ShaaAllah

I stayed here lot of times, i feel good to stay here every time, food quality as well as living environment is excellent.

Found food quality to be quite good, both for in room Dinning as well as in Restaurant in the lobby.

Service and food was beyond expectations.

Food Quality is so Good if rate it will be 10/10.

Strongly recommend everyone particularly families for quality food with excellent services

Highly impressed with the quality of food which is just one facet of the buffet exprience..
Its a must visit place for families as well as batcalers. .

Food quality was very good even better than PC and marriot definitely yes place

When we told them this was not what we asked for the manager who was a grinning idiot said you should have booked it through them direct as we booked it through booking.com then we would have known it was not 4 actual beds he refused to issue us a refund and just continued to grin with a sarcastic grin personally I wanted to punch the man in the mouth !!

Well… it’s been almost 5 weeks and 10 phone calls later there is no refund.

After check in in the room I found tow single bed instead King bed which I booked.

Everyone else at Ramada were a little snooty and the hotel made us leave without extending the checkout bc they were over booked.

Visited with my family and booked interconnected rooms as the rooms (executive ones) were 2 small.

Where do I start, so I booked this hotel two weeks ago for 10 days, we arrived on the 17th Nov 2020. three of us, my brother and a friend  all of us are from the UK.

Eventually I had to pay cash for the booking.

The hotel just needs to give more priority treatment to the guest booked under the loyalty programs.

Due to change of dates I had to cancel my reservation and had some problems doing so on line,

DO NOT BOOK A FUNCTION ROOM HERE UNTIL YOU HAVE EMAILED ME FIRST FOR THE EVIDENCE TO SEE FOR YOURSELF.

I WILL NOT be staying here again if I dont get my refund.

- totally avoid them, I believe the good reviews were fake which made me book this;

- go

It has been more than 3 weeks now and the still waiting for the money to be refunded.

Due to a last moment change in plan I couldn't get booking where I wanted and accidentally stepped in Ramada Islamabad.

the house keeping staff was so cooperative and kept the room neat and clean, specially Arsalan from House keeping dept.

The room was clean, with the right amount of lighting, and temperature control.

WE have stayed in this hotel for 3 days , rooms were clean and a very goood breakfast were served.

the service and staff are good rooms are clean i am satisfied with your services specially the exective lounge staff are very professional i must mention name supervisor mr umer is very helpful nice guy thanks

The rooms were clean and with a nice view

The staff is friendly and rooms are clean.

The rooms are very clean and comfortable.

Amazing service, clean rooms and on top of that quality of food is exceptional.

Clean rooms with quality internet services.

The staff was very cooperative and The whole hospitality experience was really good.The rooms were very clean .

Excellent service, All staff was very helpful, nice & clean rooms, perfect meals,Mr.Naveed , Reception guy was very helpful, Mr.Zeeshan at Dinning room was also generous in hospitality.

The room was clean and comfortable with free bottled water and everything worked perfectly.

The rooms were clean and any issues with the room were delt with immediately.

I highly recommend this hotel to anyone interested in a fair price, a clean room, a comfortable bed and a fantastic staff.

My non-smoking room was clean and smelled fresh.

Cold food, spiders and rats everywhere, smelly towels.

We went to check into this hotel and it was booked for four adults, it was booked for the royal suite it was small, smelly and unclean there was one double bed and expected the other two adults to sleep on a mattress on the dirty floor!!!

Bathroom smelled abd comforter on bed was very thin.

Only discovered later that the room had a damp musky smell which gave it an unclean feel.

I woke up 4:30am with the gas smell felling my lungs.

However, some colleagues did complain that their non-smoking rooms smelled of smoke.

Given its high ratings, I had expected a much more of a salubrious experience.

Not only did we have an absolutely horrid experience the single night we stayed there

But other than that I had an amazing experience.

Everything we experienced was great and we will be back soon.

the stay was comfortable and the hospitality was amazing.

Booked via phone very good experience, help desk staff spoke good English , understood what we need , service was great , good food , nice and clean , pleasant place to stay , good family facilities, great staff very help , ideally placed if you tour the capital

Overall, the whole experience was a 10 out of 10 and yes I will be staying here again.

It was a wonderful experience, awesome weather and scenic view from roof top.

Good service
Team  leader Yasir is very cooperative
Food quality is nice 
Meeting hall was nice and had a great time there 
Overall had a nice experience and thanks to f n b at ramada, for sure we will come back.

Good service excellent staff and management staff was helpful specially BAHAR TAUEEQ
My experience was fantastic I would like to keep visit again and again thanks too entire management team God bless you all

Wonderful environment and amazing food .the restaurant manager yasir haneef and team made  our experience amazing: I will be recommending this high tea to everyone .

every thing was awesome..awesome view of lake decore is excellent atmosphere enjoyable very pleasant feeling  Thanks for hospitality

Overall great experience of staying at Ramada Islamabad, Pakistan. Regards,
TAB

yed in room 128, and the faculty for room services has a tremendous way of cleaning room they have a very professional behaviour and a very friendly atmosphere specially house keeping supervisor shahzad zahid has a gift of hospitality which is a blessing for this hotel i believe

Ramada by Wyndham Islamabad

creditcard

reservation

smell

executive lounge

staying experience

quality restaurant

It is great that the hotel has kept a Pakistani line in the decoration, very well in tune with modern architecture.

Rooms: Extremely spacious and well furnished.

Overall ambience, arrival, departure, air quality, environment etc are perfect.

Excellent rooms, service, food, ambiance and overall quality of everything.

Ambiance is great and they have a big capacity to Cater the guests.

.engulfed with warm cozy and serene atmosphere.

Love the ambience, food, accomodation, pick up & drop service and business lounge.

The building is a work of art and the staff are utterly professional and courteous.

The Islamabad Serena Hotel is near these landmarks: Faisal Mosque, Extreme Adventures & Tourism, Kashmir Point, Daman-e-Koh, the Mall Muree, Pakistan Monument Museum, Iqbal Municipal Library, Margalla Hills, See Pakistan Tours, Chattar Park, Saidpur Village, Sangrela Park, Pindi Point Chair Lift, Lok Virsa Museum, Sozo Adventure Park, Trail 5, Giga Mall, Trail 3, Rawal Lake, Pakistan monument, Shah Allah Ditta Caves, Murree, Fatima Jinnah Park, PC Spa And Thai Massage, Pakistan Railways Heritage Museum, Safa Gold Mall, Simly Dam, Quaid-i-Azam University, Bari Imam Shrine, Pakistan Museum of Natural History, Shakarpariyan Hills, Trail 6, Panjunan Red Mosque, Shahdara Valley, Rose and Jasmine Garden, Bahria Enclave Zoo, Pak China Friendship Center, Pakistan National Council of the Arts, Nore Waterfall, Golrah Shrine, F-6 Markaz, Saudi Pak Tower Building, Jinnah Park, National Library of Pakistan, Jinnah Sports Stadium, Islamabad Stock Exchange Tower, Aabpara market, Lal Masjid, Kachnar Park, Bahria Enclave Bird Aviary, Tanzara Art Gallery, The Centaurus, Hunza Guides Pakistan Tours Trekking & Expeditions, Flair Pvt.

Very good ambience and cooperative staff members.

Environment is amazing and good staffs are very cooperative,  who are always willing to guide you.

but the decor, design and attention to detail is really good.

Amazing hotel, amazing services, amazing ambiance.

I would like to say a big thanks to sabita who did my hair and makeup styling for my engagement.

Went to the garden during late afternoon and it was nice to chill over there.

The hotel building, the gardens, the executive lounge and the adult swimming pool are sumptuous.

The gardens surrounding the hotel are pristine and a perfect place to walk once you have dined here and the Serena's location is both central and secure.

There are some open buffet (also barbecu) for lunch and dinner organizations at the garden.

gardens, gym, swimming pools are 5 stars standard.

There are a lot of gardens where one can relax.

Whilst the buildings, gardens and lounges are beautifully adorned the service is the complete opposite.

Nice garden and a good savety staff
Good hotel for tourists and business Traveller

Try and get a room in 5th floor with even numbers which will give you beautiful views over the manicured gardens

It has stunning gardens, excellent restaurants and a well appointed Spa.

The room was bigger, facing the garden with a good view and with an excellent bed.

Rooms facing the gardens have a lovely view.

Physically, it is lovely, lots of dark wood, nice gardens and so on.

the hotel's garden sitting is nice, the rooms are big and stylish, and the hotel has some good shops.

The hotel has a good swimming pool and beautiful garden and one can have a great stay here with family.

The room, king size deluxe, was over looking the pool and the garden area.

There is a roof top pool and amazing gardens with breathtaking views of Islamabad.

Tea service was poor and it could be because at 6:30AM waiter service was really minimum and 1-2 waiters running around and hence waiting for tea took longer.

The food itself was of very poor quality .It was quite cold and tasteless.

As another reviewer has written, the wifi is poor.

However, wifi issues and poor communication by manager spoiled the whole stay.

Service from waiters was poor did report it to restaurant manager

Such a poor service nowadays is, frankly, a disgrace.

The furniture look is not impressive, the shower cabin is very small and air conditioning does is very poor . .

Hotel has a wide range of restaurants and rooms are clean and well-equipped.

Clean rooms top quality service good food everything is perfect 👌👌..

Helpfull staff, nice and clean rooms very good hotel in Islamabad.

Amazing hotel, very safe inside the compound, lots of security, hotel and rooms were clean and tidy, staff always available for any request big or small.

Hotel service staff is good and the rooms are clean and well equipped.

Very nice hotel with great rooms and clean .

The rooms were clean and very comfortable.

During my both stays, the staff from the bell boy to housekeeping and room service were very kind and hospitable.The room was always kept clean.

Great food in all the restaurants, very good, clean rooms, security high.

The hotel is a beautiful property well appointed with gardens and clean rooms.

Gym, spa pool and restaurants provide immaculate service.

They have free sauna room as well at the Spa area.

The Maisha Spa on 3rd floor is also very good.

The hotel is great one I ever stayed in, rooms space are big and hotel facilities including pool, steam room, sauna, gym are perfect.

We have been welcomed so well by all the nice employees of Maisha, 
Alishba Spa manager, Anjum,Kaiynaat 
Male Barbers very professional Ijaz

we have interacted and welcomed by best of the best front end Managers Best best best one Bilal Ahmed very processional, young man welcoming, caring.

They have a nice Spa and pool facilities.

Used the spa service this was very clean and tranquil.

I then went to the spa which to look at looked lovely

An international level Maisha Spa which is very impressive including facilities and therapists.

The spa is excellent and has a nice pool with a reasonable daily rate if you use all the amenities.

There is a nice gym and spa at the hotel too.

Other free facilities are very attractive such as steam bath, sauna, swimming pool.

but understandable given its great gym, spa, pool etc.

There is a health club with a spa, an outdoor pool, and a modern, well-equipped gym.

There is also an art gallery inside the hotel, a good spa, and several shops in the hotel.

I think at least one representative of our group was constantly at Maisha Spa..where the therapists were knowledgeable and good.

They waited 2 hours to tell us my husbands shorts were not ok.

The reception desk answers the calls after a very long wait, and there was not a single soul on our floor who could assist or guide.

Despite making s reservation, we had to wait for our rooms for over an hour with children.

The only disappointing experience was at the restaurant where the breakfast buffet was served, We had to wait quite a bit for coffee/tea refills.

We had to wait 55 minutes for a simple gazpacho and two panini's.

The ONLY NEGATIVE is the arrival part, they stop you at the gate of hotel & then you have to wait sometimes atleast 10+ minutes for someone to come get luggage & or guide you to the proper place .

Even has to wait over 2 hours to get the heater.

, I had to wait almost 25 minutes to get checked in.

Had to wait nearly 30 minutes for bread and drinks to arrive.

I will not wait to be impressed here, if I was you.

For starters, please train your wait staff how to properly attend to customers.

although I have to wait for them to figure out what is wrong with my electrical connection.

Islamabad Serena Hotel

poor

wait

decor

garden

Great Customer Service, Staff was very humble and cooperative.

The customer service is outstanding, better than I’ve experienced at 5 stars domestically and internationally.

I had a wonderful experience at Reglia, their customer service is amazing , staff is very helpful and accomodating, food is great specially the breakfast buffet;large variety and tastes amazing.

Amazing place, with great customer service from all staff, if your looking for a affordable accommodation local to all surrounding areas and want a great stay then this is the place.

Customer services are excellent so as their rooms.

Service was excellent staff was very cooperative food quality was good.mr zameer at front desk was excellent.cleaning is very good.their rooms are very good.hospitality was welcoming.they provide extra customer services to their guests.

He proved to be a great asset to the Hotel and is a prime example of how to provide customer service to the highest level.

Excellent customer service, impeccably clean, delicious food & fab location.

Came for a night at Islamabad regalia and ended up extending my stay just because of fantastic customer service.

Great place to stay’ well trained staff for customers services’ food quality specially breakfast is excellent’ rooms are specious and clean’ 
Management know how to give respect to their customers’ I stayed their for my last two visits with my family’ it was wonderful’

Staff seemed to have a real focus on 'go the extra mile' customer service and were really pleasant and enthusiastic!

100% recommended for specially girls, ladies and family.

It's a must visit hotel if you're either coming here with family or just for work.

Islamabad regalia hotel is a beautiful place to stay with family or friends and location also really peaceful and the GM is very great person to much coperative and thanks to brother Hamad Qureshi for everything think.

We got the deluxe family room and the room was beautiful.

All of the staff turned out to be fully cooperative, friendly and happy which created an easy-going environment - almost, if not, like an atmosphere of family.

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