Everything that Whitbread isn't traditional, caring, customer friendly and above all - there when you need it!

Booking in was very friendly and the rules were explained for the hotel and parking when available you can purchase a voucher to park in the street at the side of the hotel and in our case our blue badge was sufficient to park all day without charge.

All the staff we encountered were very friendly, quick, efficient and helpful.

Good hotels friendly and helpful staff
Arrived as a group staff on hand to help with bags
A good checking experience
Nice room
I enjoyed my evening meal looking forward to breakfast 
On a 3 nights stay
Shame entertainment was cancelled due to the death of the Queen Elizabeth the second

A good ,friendly hotel with caring staff makes it a great holiday destination.

Firstly - our Shearings driver and coach were excellent, driver very friendly, knowledgable and always well presented.

This is our second visit dog friendly a park just a few minutes walk and the sea front great breakfast as much as you want friendly staff car parking nice and clean a lift to all floors we would stay again

First time staying at the new southlands hotel  , friendly staff on arrival .

Staff in all departments are friendly, helpful and welcoming.

Clean, spacious, friendly staff and great food.

Witty and slick and super friendly and relaxing.

The staff were unbelievably accommodating and friendly!

Absolutely loved Martyn he was so friendly and helpful from the minute he came on to our coach to introduce himself and throughout our stay.

Absolutely fantastic friendly helpful staff.

First time staying here, parking was great, reception staff were really friendly and accommodating, Tracey and a young chap were on the front desk, they were both approachable and really helpful.

Nice hotel with friendly staff especially Phillip the young waiter at dinner.

Both meals were served by extremely courteous and friendly staff.

Had a voucher bought as a present for the afternoon tea, I have to say it was beautiful, the staff were so helpful, pleasant and friendly, I can highly recommend, the hotel was clean and all the Covid requirements were in place, hand gel, masks etc

The food wasn’t bad, there was plenty of choice and mostly well cooked, because it’s self serve you can select the better bits.

Food was amazing as always and plenty of choice to choose from on the menu.

Dinner was delicious and  plenty of choice too.

From the manager to the restaurant staff so friendly and helpful nothing was too much trouble 
Our room was spotless and we were surprised how nice it was 
The food was excellent quality and plenty of choice due to COVID regulations there where no porters

Usual breakfast fare, evening meal excellent and plenty of choice each night.

The food was lovely with plenty of choice.

but they were well cooked and with plenty of choice.

Plenty of choice for breakfast and dinners -  hot and tasty served by hardworking staff with a smile.

Stayed here for two nights Sat and Sunday great location ten min walk into town.Only booked bed and breakfast and the breakfast was excellent buffet style plenty off choices.

The 3course evening meal always had plenty of choice with help yourself tea/ coffee after.

A great holiday from start to finish lovely clean hotel.very welcoming ,Christmas decorations look lovely all through the hotel ,food was plentiful and plenty of choices, entertainment every evening as this was a shearing holiday we also had two great days out our driver Byron knew all about the places we visited and each trip was very interesting .

Well presented and very moreish with plenty of choice.

Buffet breakfast was very nice with plenty of choice.

Thank you to the Chef who prepared delicious and well cooked food with plenty of choice.

Self service breakfast could not be faulted, eat as much as you want with plenty of choice.

no complaints whatsoever ..very nice hotel ..rooms spotless ..staff very helpful .. food very good plenty of choices .. entertainment reasonable

Food was excellent, plenty of choice and hot!

Went on a 4 day break for 2 friends special birthdays, the staff were brilliant, couldn't of been more helpful and friendly, food lovely with plenty of choice.

but it's all the kind of food my Mum gets in her nursing home.

Everyone from Tracey the Receptionist, the Manager, the Restaurant Staff, the Bar lad, the House Keeping Staff, even a Maintaince man that we met, each and every one of you are a huge credit not only to the Hotel

Rooms were clean and tidy with good towels and good quality bathing products good complimentary tray .We couldn't fault any of the staff and the food was good.We only seen the entertainment on Tuesday night and he was great with the kids ,a good all-round entertainer,overall a good short holiday at a great price.We will be back thanks again

The staff were lovely, very friendly, especially Rachael on the desk, the gentleman who served us at dinner and lady who served our breakfast (sorry, I can't remember their names).

On the Sunday evening the dining staff excelled themselves again as they had a birthday card and gifts set out on the table for my birthday too.

Great service from the restaurant manager Eddie, who found us a different table when friends joined us midweek for a short stay.

Had everything we wanted, clean rooms, hot water, friendly staff and food was fine for what we paid.

We were bemused by the restaurant manager.

The hotel is very well organized and very friendly.We were given our table number when we arrived and that was it for the 5 days.The meals were lovely.There was always plenty and there was always a good selection at dinner time with good helpings.The staff in the restaurant are very good.They work very hard and are very friendly and helpful.

The restaurant staff served our food very quickly and were also great.

Well done to the chef and restaurant staff!

The room was excellent , the food was excellent and the staff were excellent.The restaurant manager was brilliant , attending to each guest like they were royalty.

The dining staff were very polite and attentive with the offer of kippers or poached eggs accommodated without any fuss or delay.

The service provided by all the staff in the dining room, coupled with the presentation of every course, absolutely superb.

Reception and dining areas all very nice, especially the bar in a bright room.

Restaurant staff were very attentive with fast service (our waiter Paul was so on the ball).

The first evening there was a singer in the lounge which was a pleasant surprise.

Entertainment,decent bar and snacks available most of the time.

On Tues, the entertainer was Paul Tilley.

ENTERTAINMENT

We were pleasantly surprised that there was entertainment at this time of the year and we had the most wonderful evening being entertained by Paul Tilley, a vocalist and guitarist.

There  was entertainment on 2 nights of our stay and both singers were very good.

Enjoyed the acts on a night, Nik and another male singer were very good.

but we did) we really enjoyed ourselves, even the entertainment with a live singer on sat night was good.

There was entertainment in the lounge and the lady "sunny" behind the bar was a credit to the hotel  with her cheery and friendly service.

We watched the entertainment which was on three nights during our stay, the best one by far was on the Tuesday, Paul Tilly he is excellent on his guitar and a very good singer.

Entertainment on two of the 3 nights was outstanding.just a 2 minute walk to the esplanade with the most spectacular views of beautiful Scarborough.

Good entertainment on the Tuesday evening.

Live entertainment (8:30-10pm) on Tuesdays, Thursdays and Saturdays.

Stayed here for 4 nights in February.we stayed in room201which was very nice.food was ok drink good choice of wine and beer.entermainment very night very good won bingo on 2nights great.staff very good many thanks.also company very good .stay was with National bus tours

Food was excellent and the entertainment was good too.

Overall a fantastic midweek break with great staff, enjoyable food and very good evening entertainment.

but the window above the bath was in a disgusting condition (very difficult to get to without proper equipment) and there was a big brown stain on the bedroom ceiling in our room 117.

There was no musty smell that I often encounter in other seaside hotels.

The underside of the toilet was disgusting and did not flush properly.

The bed was really uncomfortable, the bathroom had black mould all round the shower; the shower curtain didn’t stop the water leaking out of shower (and was a really really small shower space, impossible to bend while in there) toilet might of leaked too.

The room had obviously been sanitised judging by the smell of bleach which was reassuring.

There was nothing 'deep cleaned' about this hotel and I wish I had brought my own bleach!

I've just come back from a weekend there and I have to say the room was filthy.

We went down for evening meal which was a huge let down as all the evening meals were disgusting, the breakfast was the best meal of the day.

On the way home, the coach was cramped and toilet stank.. again..

My sister and I have just stayed at this hotel with national holidays, we had a fantastic time and are hoping to return .we requested a room near the lift and we were given room 115 which was ideal because I have breathing problems and can't walk very far, the hotel also took this into account when allocating our table in the dining room and seated us near the door.

Chairs in rooms could be a tad comfier they are dining room chairs not arm chairs which is a shame as a sewer I would have liked to see by the window in an afternoon

room was very clean only problem was a nasty smell when you let the bath water out.

It is ABSOLUTELY DISGUSTING that there was just one member of staff on duty.

When nothing happened we spoke to another receptionist who came up to our room, she agreed there was a background odour that affected her throat.

but they would see if they could get rid of the smell.

their was a little bit of mold around the edges in the bathroom around toilet and bath.

Windows so dirty that you could write MUCK on them, drain smells in the bathroom.

The single supplement for a single "cupboard" was a disgrace,the bathroom minute,and smelt of sewers,the blanket on the bed needed throwing out.Hotel refurbed from the bothom upwards ,only didnt reach the bedrooms.Mealtimes were a bit chaotic,but food wasnt bad.Poor value for money.Wake up Shearings.

but nothing outstanding staffs were very good and made every effort to ensure we had a nice evening.

They clearly care about ensuring their guests have a great stay.

Now reasons why you should stay there………..great staff,helpful and go out of their way to make you feel welcome and fit around your requests.

Inside, the bar and reception areas were lovely, the staff were helpful and smily.

The receptionist who greeted us was absolutely lovely.

It is fantastic value, spotlessly clean, delicious breakfast and has warm and professional customer service.

Tracey dealt with our booking over the telephone and was extremely helpful, courteous, polite and professional.

No soundproofing in my room whatsoever and yes I had closed the window.

God knows what in the ceiling lampshades
C. Scruffy sticky label on the bin lid
D. Very cheap toilet paper
E. Roller blind on the bathroom window that has frosted glass

Tissue paper from the previous guest wedged in to the window to stop it rattling, cheap extension lead in the room as there were not enough sockets.

Scruffy chipped paintwork ,tired looking wall paper, very basic furniture and just about enough room between the bed and dressing table to get to the window to open /close curtains.

From stained worktops (which rubbed off) to broken coat hangers, to the dirty windows, to thick dust and the mouldy shower!!

The shower curtain didn’t stop the water going out onto the floor.

4 stars due to unsafe windows in family room and the extra cost for parking which I don’t think was mentioned on the website as I heard others were not aware of this either so it wasn’t just me!

-Room - original sash windows would ideally be replaced with double glazed windows to reduce traffic noise and to reduce heat loss.

but north facing with a small window which was partly blocked by the wardrobe making the room very dark - not at all what we expected,

My husband & I stayed on the third floor of this hotel in July 2019.The room was so warm we couldn't sleep there was just a small window which didn't let much air in.We did ask for a fan which was a little better.Breakfast was very nice

but not sure if we had one (Room 120)  there were huge bay windows but no blinds or net curtains so had to pull the curtains all day or hide behind the wardrobe doors to get changed, or go in the bathroom !

but chilly,this was because there were draughts coming through around the windows.

but was soon rectified by opening bathroom window and turning radiators off.

but the bathroom was a let down it badly needs to be refurbished .the door squeaks which woke each other up when going the loo at night.the Windows are terrible the tiles need a dam good clean.

The windows in the room need badly updating we were kept awake on our last night as there was a strong wind outside and the Windows rattled all night.

Only one thing spoilt our trip, the window s let the wind in, even when shut,

Good nights sleep had as soo little outside noise even with the window open.

New Southlands Hotel

window

smell

show

plenty option

restaurant staff

The radiators were rusty , paint was hanging off the woodwork , the sealant was mouldy around the bath and the shower pulsated, switching from cool to warm as it throbbed…what a nightmare.

The bathroom was a little on the small side

The odd extra toiletry would have been welcome

and i learned to manage the shower without any problems.

The main problem with the bathroom was the water pressure which was so slow it made getting a shower very difficult

The shower room was very outdated and the shower wasn't great.

Our room number 223 smelt of urine and at 9.30  we found out why - the toilet was leaking .

nice bathroom with shower over bath, toilet and sink, shower gel dispenser  over bath.

The view from the room speaks for itself, we had to ask for toilet paper twice before it arrived at the room and the bar and restaurant service was dreadful.

Downside is that our room was small and old fashioned eg poor shower and not great internet.

Only required  SORRY  after a fantastic weekend of crafting lovely staff & food my room check out time 10.30 i put my bags into car early to return after breakfast to use bathroom facilities to find room being turned around for other guests, I STILL HAD MY KEY and had not booked out by handing it in time 09.06 i aked to see the owner  receiving negative response they only clean when youve left!

Towels- I would advise that you take your own bath towel as the towel supplied was definitely not suitable for drying after showering.

The bed was fairly hard, the bathroom, room 213, was pretty small and the bath/shower could be difficult for someone who has mobility issues.

but the shower was awful as we hardly had any water pressure and it made it difficult to have a good shower.

Slightly less good are the following in my opinion: bath towels far too small and the hand towels are brown and the type you would expect to find in your kitchen: beds very soft which I’m sure is lovely for some people

The staff are very friendly and breakfast is good quality.

Very friendly staff, Shelia and her breakfast crew were epic.

The hotel staff were all very friendly and we had an amazing experience!

Great food excellent service from very friendly and helpful staff.

The staff at the hotel are really friendly, helpful and dedicated and everyone looks happy to work there.

The staff were friendly and helpful throughout.

The room was very clean, parking was available and the staff were friendly and attentive.

Plenty of parking outside and around hotel, quick friendly check in.

Outstanding,  attentive, friendly and efficient  staff at the Red Lea made my 2 night stay just wonderful.

Absolutely fantastic hotel Thursday to Sunday visit , reception staff couldn't do enough for you , staff serving during breakfast were very friendly and the food was great , variety of breakfast food was excellent,  plenty of choice , will definitely be coming back to this hotel , price was very good for what was on offer

A very smart hotel., with lovely friendly staff.

Lovely hotel, Extremely friendly staff, especially Reception.

Very Friendly with a warm welcome staff were very informative and helpful.

The staff were all excellent, extremely friendly and helpful.

Breakfast was delicious and the restaurant staff were all friendly and polite, so too was the bar, reception and cleaning staff.

Breakfast was lovely and all the staff were very friendly with every single one of them acknowledging us as we went into and out of the dining room.

Really great hotel Very clean and comfortable We had an excellent room with lots of space and great views of the gardens and the sea
The hotel is well situated on a quite road with good view over the gardens
Staff really helpful and friendly 
V nice breakfast
The bar stocks some good bottled beers 
Hand sanitizer available throughout the building so felt safe from the Covid

This hotel is fantastic, It is super clean, friendly and accommodating, all staff seem to care about all elements of the stay of their guests.

The staff were brilliant, lovely room and fantastic  room service.

It is run by Sara and her son Luke who are the most friendliest people you can meet - nothing is too much trouble.

Staff were lovely and couldn't do any more for us .

The staff at this hotel can't do enough to make your stay enjoyable.

Very nice hotel comfortable stay nice staff very helpful great breakfast.

We found the hotel very clean, the staff were very helpful and polite.

The Red Leas Hotel was just perfect from the staff to the location on Sth Cliff.

Although not to our taste there was entertainment on two nights which had a big and enthusiastic audience.

Restaurant also very good with efficient service.

Staff in the dining room were very attentive and  efficient.

Had a cheeky weekend in Scarborough and booked this hotel because it had a swimming pool.

Cracking little swimming pool , hot tub /gym which was managed with a booking system .

Overall it was a wonderful stay and we will be back due to great pool facilties and location.

Near to the sea , swimming pool and gym .

The lift also gave access to the swimming pool , Gym & Reception area .

The Hotel has a lift and a swimming pool and gym.

Very clean comfortable toons and a nice little heated swimming pool and Jacqusi.

There is a small swimming pool in the basement and a superb gym too!

The swimming pool is big enough for a splash with the kids, and very clean.

Used the pool facilities clean and refreshing.

The little swimming pool was very peaceful and relaxing,

We stayed with our 2 young boys and they loved the heated indoor swimming pool.

We had full use of the hotel's facilities including the gym and pool.

I particularly enjoyed using the gym and pool facilities.

We used the pool as will concentrate on this - the facilities are fantastic - pool, sauna, Jacuzzi as well as Gym and towels - all kept amazingly clean and tidy by the staff - and it feels like it is your own private pool as very quiet.

Enjoyed the spa, nice to have it to ourselves.

Finally, congratulations to Luke for the successful acquisition and installation of a new Jacuzzi to the spa area.

The hotel is really well situated on the South side of Scarborough just 5 minutes walk from the tram down to the spa.

It is situated in a prime spot , handy for the spa and theatre.

The cliff lift will be operating again by the time the season arrives which makes the Spa very accessible.

We were given a parking permit for the duration of our stay, and the hotel was very close to the hill train down to the spa.

but convenient for the Spa.Would consider staying again if wanting to stay near Spa.

The staff were very friendly and helpful and we had a lovely room on the third floor looking to the right we could see 'Oliver's Mount' and to the left of the bay we had a lovely view of the sea including the Spa lift.

We visited Scarborough last weekend as we were going to a show at the spa.

A family of five including an elderly father stayed here for a Saturday night 
There are many good things including its location on the south bay cliffs where you can walk at the top, down the cliffs or take the cliff lift down to the spa.

Excellent location off the main seafront road, good views towards the harbour and above the spa
Definitely would consider staying again
Room was clean and comfortable

What I find so attractive at the Red Lea, apart from its location close to a wide range of shops, the cliff lift to the Spa, the bus which stops right outside, the stunning views of the Yorkshire coast and the sea from the front rooms, the quick walk into the town centre, is the overwhelming friendliness of the staff.

Having just left an excellent B&B in North Bay after 3 days because they were booked up, there were a few things missing which we expected for the price:  shower and hair gel combined is in a dispenser on the wall of the bath/shower.

As the walls aren't soundproofed, I was woken by the noise from the guest in the room next door having a shower.

If there was one small comment it's that the walls are quite thin and you may be able to hear gusts next door

The walls are thin so often woken up by people above or in corridors.

but its there and nice to use , gym ok, didnt really care about offering us breakfast told us to go elsewhere , good bar , very thin walls in our particular room which again i think if you book with  booking .com your not going to get the full benifit of hotel , was told that by a member of staff , so we would go back but booking direct

You’re going to get paper thin walls, a classic ‘turn’ on at night,  coach parties, all that.

Red Lea Hotel Scarborough is like most seaside hotels  Poor Run down badly managed very small worn run down hotel similar to a nursing home or Hi di hi holiday camp from Carry on Films so dont expect luxury good quality food dining service or luxury room comfort stay from centre up very steep hill in old part of scarborough needs bringing up to 21 century modernising as very small shabby bedrooms some slightly bigger at front paper thin walls can hear next room occupants shouting and television kept awake till late by noisy entertainment in roo.

Only downside grafiti on the wall in the lift.

but a wall light over the tea/coffee area would have been helpful.

The walls in this place are paper thin & unfortunately we were next to a couple with a child that cried incessantly till 3:30am.

but you could tell the hotel was over 100 yrs old so to be fair there is only so much you could do with it ( very high ceilings,  pipes exposed but painted to blend in with wall etc ).

Very small, holes in the wall where I presume a head board had once been, dirty cracked windows which I didn't dare open & bathroom door which couldn't be closed.

On arrival, the towel ring next to the hand basin was sitting on the floor, having parted company with the wall fitting.

The cables were stuck to the wall by parcel tape, and the walls were yellow and cracked.

though was the en suite shower room which was not really fit for purpose, eg it was impossible to stand in front of the basin and bend over because of the tiny gap between the basin and the wall and it was therefore necessary to wash, shave etc from the side of the basin.

ONE double electric socket that pulled out of wall everytime you used it!

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