Breakfast was delicious and bacon cooked to how I requested.

This hotel is spotlessly clean and really comfortable, with a lovely breakfast.

The Raincliffe Hotel must be one of the finest hotels in Scarborough.What a lovely place, comfortable beds, great breakfasts, spotlessly clean and our hosts, Vicky and Steve, are a  smashing couple, friendly and welcoming with lots of advice on places to go and things to do.

Breakfast was cooked to perfection and the staff where friendly and there for your needs.

but spotlessly clean and breakfasts are everything you would want.

Breakfast was freshly cooked and excellent with extra refreshments and toast being offered more than once by staff who were genuinely engaged in their work.

The hotel was so clean and tidy lovely couple breakfast was to die for parking was 2.00 for the day which is really good close to the beach and town comfy bed very clean and the bathroom was ideal maybe the shower was a bit small

Breakfast was fabulous all requirements catered for.

The rooms are clean, the beds are comfy and the staff are friendly and welcoming and the breakfast which was included was very nice which is all we could have asked for given the reason for our trip.

Stayed at raincliffe with work colleagues on 21/05/22,and can't express how welcoming vicky and Steve where,the hotel is spotless and breakfast is 5 star.

Breakfast first class, best poached eggs ever and brilliant service by a lovely young polite lady.

The breakfast was amazing with a selection of everything you can think of.

We has breakfast which was very nice and on the first night the evening meal superb .

Breakfast was an offering of cereal, a delightful fresh fruit salad (which included: strawberries, blueberries, pineapple, watermelon) followed by a scrumptious Full English.

Absolutely gorgeous breakfast, will definitely be back.Parking vouchers provided which saves you a few bob.

Not too hot or cold.lots of choice for breakfast and the cooked breakfast was delicious.

The breakfast was excellent as was the evening meal we had.

Breakfast was great, and the serving staff couldnt have been more helpful.

The food was excellent including breakfast and the evening meal we had one night.

Our room was immaculately clean and nicely decorated.

This hotel is very well run, the rooms are immaculate, there is a nice well stocked bar and the food is excellent.

However the people were lovely, the room was clean and well appointed.

Well furnished and very comfortable the room was large and spotlessly clean with nice comfortable beds and pillows leading to great nights sleep.

A fantastic hotel with great staff and a wonderful breakfast.Nothing is too much trouble for the staff here would stay again in a heartbeat.The hotel is spotless clean and the room was very good

Stayed on the 15th June for 3 nights  lovely little Hotel, very nice breakfast the Hotel was spotless a short walk to Town.Thoroughly enjoyed our stay.

Rooms were lovely and clean, bed was very comfy.

Our room was spacious and impeccably clean, the beds/bedding/towels and hospitality tray were exceptional.

Our room was very clean and looked like it had been re decorated recently .

Our family  room on the top floor was beautifully decorated  and immaculately clean, as were all areas of this fabulous building.

Most of the night I was up and down the stairs (at silly-O'clock) asking for various documents to be printed.

The hotel is well maintained, fresh and airy and our room was no different with every necessary amenity including the abundantly well stocked refreshment tray.

The rooms were perfect for us as we were out all day so not much lounging around had.

Stayed and the Raincliffe hotel for a couple of days absolutely spot on host vicki and Steve were very welcoming nothings to much trouble lovely comfy bed room spotlessly clean .

All the rooms have been redecorate and the guests lounge now as a lovely bar area.

Both rooms were beautifully decorated and immaculately clean.

Being a light sleeper this woke me up, so when staying again I would ask for a room on the second floor.

Great food, spotlessly clean rooms and relaxed atmosphere, what more could you want ?

The room was cosy, neat and tidy and perfect for my stay.

All the staff are really friendly & helpful & rooms are clean & tidy.

Staying 3 nights with a lovely breakfast with a good Quality Bacon  ,Clean room ,excellent shower ,with a games room and bar with a good selection of beers ,The pool table was a great hit with 3 children to entertain ,Free Wi Fi which came in handy Too, We Would Gladly stay here again ,

Room was very clean and the breakfasts were brilliant!

Twin room was very clean, with tea and coffee.

The room was immaculate, incredibly clean, spacious and comfortable, the fan was a welcome addition.

The rooms are spotless and very nicely decorated.

One on a family occasion and second with some friends..Owners lovely and welcoming, lovely clean rooms.

very good breakfast room was very clean, quite and comfortable.close to beach, and spa.

Room was very clean, comfortable and nicely decorated.

No sign of dust anywhere - job well done in that department.

We never noticed the offending signs so have no cynical points to make.

The Hotel is blighted my numerous notices - don't run on the landings (event

I could not understand a previous review stating it took 45mins to the sea. Perhaps the reviewer did not go  the direct and easy route down (it took us 15mins at most and I am 60yrs old and I don't do running!)

-Curtains did not effectively block out all the light at night time 
-Most seriously, the temperature changed rapidly from very hot to cold.

Large portions, very hot food and nothing was too much trouble.Shower slightly temperamental with the temperature and not very powerful

Just take care with choice of walking route - avoid Plantation Hill.

I was checked in quickly and guided up to my room (with the offer of carrying my case for me which I declined), where I unpacked - knocking the clothes rail (in a high alcove at the end of the room) down three times as I tried to hang stuff up.

We arrived at The Raincliffe Hotel in the day before we cycled The Tour of Yorkshire.

The first 2 nights of our tour were spent on 16/17 May at the Raincliffe.

When first visiting Scarborough this summer I first thought I would not go back as it is a long train tour from the airport,

Met and booked in by mine host Malcolm, and given the guided tour by his good lady Katherine, you certainly realised why they have won so many awards and accolades, there is no space left on the walls.

We first found the Raincliffe on our tour of the north east coast last, year when we stopped at the Raincliffe for our first night,  Having never been to Scarborough before and never ever having stopped in Bed and Breakfast I was a little anxious about what I was going to find.

Raincliffe Hotel

printing-service

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temperature

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room

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cleanliness

The hotel was clean, very well ventilated .

Bathroom fan eventually stopped and now seems quiet.

There is one improvement I would make to the hotel - the dining room and bar were very hot because of the very hot weather, so some ceiling fans would be greatly appreciated.

Room was fine, v clean and thermostat for radiator - tea coffee etc and h/dryer - 5 star cleaning every day - spare tea milks etc easily available - entertainment every night we were there inc 2 bingo games - restaurant staff 10/10 especially Mark who couldnt do enough for us - taken out to York and Whitby for relaxing visits - coach driver Glenn is an asset to Alfa - couldnt do enough for us - food was ok - breakfasts the best - lift v slow

One of our group got very wet and cold one day and the heating was taking a while to get going, so a member of staff immediately took her a free standing heater to use until the central heating had warmed up.

Leaking vent in ballroom resulted in ourselves and others in the close vicinity being drenched in storm water.

but windows in rooms were handy for cooling the bedroom down.

The beautiful Stephen Joseph theatre is a must for Alan Ayckbourn fans - a wonderful experience!

Windows allow draughts when windy it is very cold in December.

but it was a very cold and windy day, so the boats were  all tied up.

We did not enjoy the breakfast - cheap ingredients and cold.

Sleeping was difficult as we were so cold.

I was told in no uncertain terms they couldn't possibly be cold as they were freshly cooked.

My mains was a beef casserole with chips and vegetables, when it arrived the chips were cold.

The start of the trip (yesterday) was a bit disappointing as we were picked up 25 minuets late and stood in the rain and cold waiting for it.

Not very warm and toast was always cold
even

Weather freezing cold the hotel is like a sauna, I know most are elderly guests

We asked for a glass of cold water the first morning and there was 1 on the table for the rest of ourholiday.

Lovely holiday room clean and tidy iam a fussy eater breakfast evening meal  very good the staff were good and very friendly and helpful this is the second time of being here and not disappointed  would go back

The hotel was spotlessly clean, the staff were efficient and friendly and the rooms were spotless.

Hotel clean rooms nice and spacious (we were in basement room).

The chambermaid left the room spotless every day and refilled all the necessities, reception look after your every need and the bar team are fast and efficient and care about the experience…….

Visited Scarborough for a concert in the lovely open air arena and booked the Cumberland, friendly staff and nice clean rooms at a really good price, rooms a bit outdated decor wise

The Staff especially our waiter, were very efficient, and friendly 
The chicken on the 1st night was so hard and dry it was almost impossible to cut, let alone eat.The meals did improve after that.The room was very clean,

Food good, room clean, everything the staff could do to make our stay good they took care of.

Hotel very clean, well organised,  
 the room was very clean.

Room was clean, reasonable size, could hear sounds from other rooms,

We had the last two single rooms which were spotless- large and exceptionally clean bathrooms with large shower.

Room very clean maid in daily ,more like a two star hotel than a four star ,we paid extra for a what we thought was sea view room to be given a room with a view  no sea view rooms at all , wasn’t keen on the meals at all ,bar not open till 5 ,good singer on one singing and telling jokes ,5 pounds for three games of bingo , drinks carlsberg 380 a pint vodka coke 370 whiskey lemonade 370 met some lovely people which made our holiday

The room was spotlessly clean as was the rest of the hotel, The food was good I have no complaints there and it was served to us by some very hard working staff who would always give a smile and if you wanted anything you only had to ask.

The room was spotlessly clean, as was bedding and towels.

Room was very clean 
Kettle extra tea is supplied from reception 
Hairdryer
Television 

Bed was very comfortable

Shower nice, have to ask for toiletries from reception 

Meals fantastic 
Evening entertainment very good.

Stayed for a 3 night break with my partner, we were part of an organised coach tour, the room allocated was a  double , which had a good view across the ravine towards the town centre, no need to pay for sea views.the room was clean and warm , it had very hot water and a good sized shower.

Tuesday: grapefruit pieces, corn flakes and fruit salad 
Wednesday: grapefruit pieces, corn flakes and two sausages on toast.

food apart from sunday evening was basic and if you had a small appitite ok breakfasts were deplorable a few beans , two pieces of fried bread soaking in fat , a dried up hash brown , cheap sausage and piece of bacon,and half tomato , one slice of toast each and small pot of tea .

Well the bacon was just about cooked and the one tiny sausage was vile.

The Juice was watered down, really thin bread for toast, poor quality ingredients especially the watery sausages.

but!, Starting with breakfast the bacon, sausage, and fried egg were so over cooked they were black, some mornings the toast was barely toasted, other mornings again burnt black, things were the same at the evening meal, vegetables so over cooked unappetising and inedible.

but were not keen on the bacon and sausage used for the breakfasts so chose alternative options.

The only downside was breakfast - once you'd ordered and eliminated things you didn't want - my partner ended up with one sausage, one egg, one strip of bacon and a tomato as he asked for it without blackpudding and beans.

Reception very friendly the only downside was the breakfast, not the best and I had to send my sausage back as it wasnt cooked properly.

The leadership is always visible, in the dining room, bar, reception…it seems everyone has a very clear role and works hard to provide a great experience.

The dinning room was a different experience from what we are used to, we were in the entertainment room and all the tables were distanced from each other.

If your going to work in hospitality it helps to be pleasant, and helpful not pull a face and grunt at your customers

We recently stayed at the Cumberland hotel for a few days and really enjoyed every aspect.

The dining room ‘experience’ spoiled it for us.

Rooms meals and particularly the entertainment ten out of ten I am a professional tour manager and this is one of the best hotels I have experienced.

as did the restaurant and bar staff, not forgetting the very hard working room attendant who kept our room sparkling with fresh towels  and the hospitality tray always full.. also the baggage handlers who saved us the bother of humping our cases to and from our rooms. ..

We went with Copeland's last week for 5days and found the whole experience superb.

Our window overlooked the resort,
Our room was a reasonable size with comfortable beds and a good hospitality tray.

but after  staying in the Crown Spa  in the best type of room we have still returned here as it has something special.From the reception,to the dining room manager, the bars manager and the head of housekeeping all strive to give a great experience and lead a brilliant team.I don’t think Alpha travel realise what they have got with this little gem, it’s a place and team that deserve recognition.

Had such a good experience from start to finish :) was welcomed by the lovely Alex on reception he couldn't do enough for us.

We checked into the Cumberland yesterday and as ever this hotel is brilliant.Spotlessly clean, lovely food, and an amazing team who give hospitality at its best.We could not believe it when we were given drinks vouchers as it's so reasonably priced and we are self drive.If you want to relax on holiday this is the place to be, book with confidence and allow the team here to do what they do best 10/10 everytime

Our experience was based on a "turkey and tinsel" weekend.

Our room was en suite with shower cubicle, and had flat screen tv and a well stocked hospitality tray.

Our window overlooked the resort,
Our room was a good size with comfortable beds and a good hospitality tray.

but for Genuine Comfort, Food, and Hospitality the Cumberland tops the lot.

Overall it was a brilliant experience and we are hopefully,  if a room is available,  returning at the end of August.

just returned last night from the hotel on an ALFA TOUR .The hotel is fantastic in every aspect.

Very creaky floorboards and very thin walls in bedroom.

Walls are really thin, can hear other guests talking/watching TV as if it is in your room.

but was let down by the wooden windows what don't keep out the road noise and if slightly left open rattle in the wind.THE WALLS ARE ALSO THIN HEAR A FAIR BIT OF NOISE ALL THROUGH THE NIGHT.

though to help people sleep as the walls do seem a bit thin.

The only minus side, was that the room walls must be thin as we could hear the TV in the next room very clearly,

We travelled with Alfa coaching holidays so the lack of parking was not a problem to us.The rooms were of a reasonable size and were cleaned daily.If there was a criticism here it was the the lack of privacy due to the very thin walls,we felt that we could have had a conversation with the people in the next room without too much of a problem!

we have just returned from the cumberland after a 6 night stay,and you can see it is a return visit

this was our second visit to the Cumberland and we would definitely go again.

Excellent location, ideal for quiet level evening stroll, with sea views
Looking forward to a return visit

The team really do deserve a pat on the back….. we thank you again, we recently visited this hotel twice in one month so this review should give a good indication of the standard attained 
Well done

Visited this hotel with my husband and mum and as ever we were not disappointed.

The lady on reception when we checked in was very helpful and welcoming, she was surprised when she found out it was our first visit to Scarborough.

My Wife and I have just spent two nights at the Cumberland so that we could visit my sister who was staying in Scarborough.

but it’s a old building and probably great in the autumn/winter months,but for price and location, well worth a visit.

We will be visiting The Cumberland again, sooner rather than later.

This is the 3rd visit to the Cumberland Hotel.

Our party visited Scarboroughs Cumberland Hotel on the 9th of December 2019 for a turkey and tinsel break with Gee Vee tours.What a fabulous time we had,well done to all the staff and entertainers ,fabulous food great clean rooms cleaned every day with clean towels  if you wanted them.

I visited the Cumberland on an Alpha tour.

We had the pleasure of visiting the hotel for Saturday evening last week.

This was my second visit & I look forward to a third.

Cumberland Hotel

sausage

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staying experience

The room was twin bedded, generously provided with accessories for what is a mid range hotel in the Coast and Country group - formerly Shearings/ Wallace Arnold.

Excellent location just minutes from the esplanade which provides beautiful views over Scarborough harbour.

All the staff did their best

4) Area : the sea front/marina were lovely and its 5mins walk from the hotel to the cliff top, quite a lot of steps down to the beach or there was a shuttle running to take you there and back - unsure if this was free

Getting down to the beach involves a great many steps and walkways.

The  hotel is well situated a short walk from the cliff top and you can walk down to the beach or take a lift.

It is near everything you need and a short walk to the trams for the beach.

Central location, 10min walk from the town centre and 10 min from South Beach Spa via the cliff lift.

There is a lovely beach very close by, just down the road if you want to avoid the busy town one.

Bay window with curtains and net curtains.

Location of the hotel was great literally 10 minutes walk to the beach, and close by was Sainsbury and some takeaways.

Location was good for us as we are fit and active, and the view from South Bay Cliff is stunning.Hotel could do with a bit of upgrading in terms of furniture in the public areas.

Just returned from a 5day National holiday to the Bay New Southlands, another great week,(only this time we drove there, and parked car on hotel carpark).Hotel nice and warm,our  room was very clean, with such a comfy bed, lovely large shower, only gripe, very cold draught through window, and heating only intermittent,

The hotel is well positioned off the main coastal road and a short walk will take you into town for more attractions etc.

Stayed in 106 (Bay window in the photo)
This is a standard plus upgrade, the room was massive, plenty off room.

Food at this hotel was of a good standard, the portions were good for a Bay Hotel and the public rooms were all clean and nicely decorated  Most of the staff we came into contact with were friendly and efficient and the entertainment over the weekend was ok, special mention to the excellent Paul Tilley on Friday night.

We took a taxi (cheap enough at £6) down to the seafront during the day as it's a 20 minute walk.

the town and beach are near by there's a bus service to the town, the stop is quite a walk from the hotel as is south beach awe got a taxi ABC £4.50 and £6.00 to the beach

Another good feature about the hotel was its location, for it was only a very short walk to the top of a cliff railway that took you down to one end of the Spa and at the other end was an open-topped bus service that ran all along the sea front to the North Bay.

Nice hotel and not to far from city center and beach.

Stayed two nights for our anniversary staff very attentive nothing to much trouble breakfast buffet very good everything you need evening meal also good and good choice entertainment every night bingo and a turn bar well stocked rooms very comfortable and hotel spotless plenty of parking spaces small fee overall a nice well run hotel will definitely be back for longer
Barbara

The grand finale at was then being able to clearly hear the cries of ecstasy of a couple having sex in the room above.

but you might want to pack some earplugs if you are a light sleeper.

There appears to be little or no sound proofing and you hear the seagulls ALL night

3) Food : There are choices each evening.

Yes, the floor boards squeaked a little, bit then this is clearly and old building and squeaking floorboards are to be expected.

The floorboards were noisy and the food slopes, so much that if you didn’t close the draw in the dresser fully it opened again.

The only negative was an outside humming sound, maybe  from nearby air conditioning or a generator, which was more prevalent during the quiet of night.

but we were then awoken again by scratching and crawling sounds in the walls and ceiling.

-Room - original sash windows would ideally be replaced with double glazed windows to reduce traffic noise and to reduce heat loss.

The only problem was the creaking floorboards and movements from the guests on the floor above.

The staff can't do enough.Large comfortable room and tea tray, hairdryer,iron and ironing board on request.Plenty of hot water and comfortable beds.We had a problem with noisy neighbors .Some people just seem to have no respect for other people in the next room.Banging doors cupboards etc at 6 am.We spoke to the manager who went out of his way to sort problem.Offered us another 2 rooms and spoke to the couple involved.So really good customer service.

There was a lot of creaking and stomping about above both morning and evening on the first night,not the hotel’s fault.

Only thing i would say is maybe a sign in the hallways maybe asking people to be quiet after 11pm going to their rooms as some do go to bed earlier and then get woke up anywhere up to 12.30am!

but after 12 I couldn't hear the traffic .

but it didn’t last long then some singers and music followed rather loudly!

We were in room 103, on the first floor, we could hear the entertainment as we were right above it,

The windows in the room need badly updating we were kept awake on our last night as there was a strong wind outside and the Windows rattled all night.

Good nights sleep had as soo little outside noise even with the window open.

We travelled here with two friends as part of a coach party and after a horrendous journey, finally arrived in time for dinner.

Like all hotels in the area there is an issue of seagull noise a lot, even before the sun comes up,

A relatively small hotel, that offers good basic food, a very clean room and a friendly welcome.

The hotel is in good order , rooms are clean and all the public areas .Off street car parking is available .

DINNING/BREAKFASTS/EVENING MEALS/BAR MEALS

Very large Dinning Room which was clean bright and airy.

Yet again we end up at the New Southlands Hotel and are not disappointed ,from checking in to checking out there was no problems.Car parking is reasonably priced rooms are clean,breakfasts are great and staff are spot on,thanks again for another great break.

Room was clean and tidy and up to date with all the facilities you need.

Me and my wife stayed here Friday 10th September 21 and could not fault this hotel,  room was spotless, staff really pleasant, good parking, breakfast was really nice

Hotel room was clean + staff were really polite.

From the manager to the restaurant staff so friendly and helpful nothing was too much trouble 
Our room was spotless and we were surprised how nice it was 
The food was excellent quality and plenty of choice due to COVID regulations there where no porters

Rooms were clean and tidy with good towels and good quality bathing products good complimentary tray .We couldn't fault any of the staff and the food was good.We only seen the entertainment on Tuesday night and he was great with the kids ,a good all-round entertainer,overall a good short holiday at a great price.We will be back thanks again

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