The beds are so comfy and the room was spotless!

The rooms were clean, there were also a mini fridge and microwave in the room along with a table for two.

The room was very clean, breakfast was great, staff very friendly and helpful.

The room was very clean and the sheets felt nice and clean.

The rooms were clean,  beds comfy,  and the cleaning staff friendly.

The room was so clean and fresh smelling and the beds are very comfortable.the people there are amazing and so friendly , this will be the only place I stay in hot springs ,I couldn't ask for any better.

Clean rooms, friendly staff, and great biscuits and gravy.

Clean rooms, friendly staff and great breakfast crew and food.

The room was clean and cool upon our early arrival.

Me and my family rented 2 separate rooms .Very clean and neat.

Friendly staff, clean rooms, super comfortable beds, and great breakfast included.

Clean room, plenty of nice fluffy pillows, and friendly 24 hour service at the front desk.

When I made my on-line reservation, I didn't realize I had a smoking room.

The room smells like the a/c filter needs changing and the a/c only seems to get the room cooled off once you take it off of auto.

They went over and above to move us from a smoking room to a non smoking room.

AC machines bringing the smoke into the room.

but it was obvious that at one time these rooms were used as smoking rooms.

Odor in rooms, sheets were disgustingly dirty, blood spots on the bed sheets, the outside of the place looks like a place that would hold a brothel.

The non smoking room reeked heavily of smoke, so much so that we told the front desk so we wouldn’t be charged for it.

There's a constant stream of vehicles and people in and out, they're smoking outside of their rooms, and it's noisy.

We stayed in the smoking room and room didn't smell like smoke to me.

Oh, we had nonsmoking rooms and the room smelled great (was a little worried since there are smoking rooms).

The room smelled like and ash tray until they offered to spray down the room.

We're non smokers who booked our reservation through USAA and got stuck in a smoking room that hadn't been adequartely deodorized since the creation of baking soda.

I requested a non smoking room and was placed in a smoking room that REAKED of smoke.

Rooms had an old musty smell that left you wondering what was in the room prior, no shower curtain and shower head would not work.

I founf the room filthy; ith had mould on the shower head and in the sink.

Tried to give us a smoking room when we requestion non smoking.

The room was filthy and when we woke up, there were BUGS in the sink crawling all over.

The room was small and it had a very stale smell upon entering, like no cleaning supplies had been used.

The breakfast was beyond amazing- especially in comparison to the stale muffins and granola bar “light continental” breakfasts we just had in TN.

Ours was a bottoms floor, way in the back, No smoking King.

The room did not feel clean and smelled musty.

Non smokers will not be able to stay in this hotel.

The next morning, I told Victoria at the front desk about the two problems, left to go to the hospital for a few hours, and by golly, when I got back, the fridge had been replaced and my drain was running smoothly.

I was so grossed out, we just had to checkout.

IF you do I would make sure you verify your accommodations at least twice and if you do request non-smoking that they have checked and provided written documentation as to such.

Room had wet floor by bed, hair in bathtub and strong chemical smell in bathroom.

Like a mildew order in the room .. No bottle water in the room . .

The room was very clean except there was some food debris and what looked like dried heel skin on the floor by the bed.

Upon entering our room had a strong foul odor of unknown origin   The room did not contain enough soap or an ice bucket.

Best Western Winners Circle

smell

room smell

Free parking

Free High Speed Internet (WiFi)

Pool

but the only complaint I have is there was no daily service to our room and we had to go down stairs to ask for towels and toilet paper.

Got no sleep that night listening to the faucet running.

We had to find a staff member to get towels, toilet paper and trash can liners.

but I would check to see if the amenities had been put back in service.

You have to pick up toilet paper at the front desk.

Puke/Pee beside toilet, chewed up candy in drawer & on floor, Dental Flossers (originally thought to be needles) on floor by bed and chair, car air freshener attached to AC, kleenox box empty, door runner to balcony jammed with dirt, stains on bedding & deadbolt would not work properly & chain on door was missing.

m anager is rude hotel room was not as advertised ants everywhere found a roach no table and chairs just a desk one chair no paper/pen/visitor guide thin towels no robes  nght clerk and day clerk were kind inhouse bar/resteraunt was good just not open until 4pm and closed 3 days a week

The hallway had a leak in the ceiling with exposed wiring.

dirty sheets from not being changed,  sour shower curtain from not having cleaned the bathroom, a/c was ok if it was dark out, breakfast was unattended so it was first come first serve, front desk doesn't answer the phone and it's a mystery where towels are kept when you didnt receive

At first I thought the shower was not going to be very good

One room suffered a toilet failure (chain broke on flush valve, and they got it fixed.

The old coffee that I put down the sink was still there.

I took a shower at 6:30 the next morning and there was no hot water.

We had cold shower one night and hot the next morning.

My major complaint was a lack of hot water, both during my wife's shower and a bath I tried to take.

We've not stayed in a room that has the sink right inside the door.

Not clean AT ALL they charged us for the stay and $500 for leaving because it was NASTY.

At checkout i was charged twice on 2 different credit cards, did not realize until 3 days later.

Call me 2 days, processed payment  on 4th card.

I checked out early to avoid my family getting sick as we already felt sore throats and headaches and was overcharged an extra $100 for my stay.

Well I ended up getting charged for the 2 rooms I initially reserved plus the room I rented when I got there so 3 charges.

Went to report this to make sure they didn't charge us for it missing later.

Owner/manager apparently no longer cares about the guest once your credit card has cleared.

While my Wife had called the Baymont and they told her that the did , in fact , have one room left , she told my Wife that she would get our card info and give us that room ,

Never does anyone copy my card elsewhere.

Forgetting the fact that a 3rd party billed my credit card

but I was charge twice on my credit card and am still waiting 2 days later to hear when they will take it off

Then on day 2 the swipe card would not open the door.

They charged me for the full stay and will not contact me to work something out. F

So I was billed (rounded) $63, $127, and $63 to my card.

They wouldn't let me use th S card for nith No

Grounds were clean, building was clean, rooms were clean.

The room was clean and the beds were comfortable.

The rooms are very clean and modern, and the staff are friendly and helpful.

The room was spotless and there was a Gideon Bible in the drawer.

The room was very clean and the staff members were very pleasant.

The room is clean & has a fridge & coffee maker.

The hotel was clean and the room was ok. Breakfast offering were you average breakfast choices.

Room was clean and smelled fresh; we requested a balcony room overlooking the pool and lake.

Our room was very nice beds were comfortable and room was clean.

stayed here for 1 night the hotel was lovely the rooms were clean and the bed was comfortable we had not booked ahead

The room was clean comfortable and very spacious and for the price paid it was very good value.

Beds were comfortable, and the room was clean.

Rooms were clean and the view of Lake Hamilton was beautiful!

Great hotel for the price with clean rooms.

It smelt like mildew, there was mold on the ceiling, the tub looked disgusting, and the comforters were clearly washed once a month if that!!

Don’t even come here, it’s filthy and not worth the headaches.

While Front Desk Ladies were Attentive and Understanding, couldn't overlook Broken Safety Chain, Smoke Alarm disarmed, had to wait 2 1/2 hrs for missing Bedside Table  /Lamp to be delivered.

And that’s not to mention the nasty lake area, our door wouldn’t lock and we couldn’t get anyone to fix it.

Room smelled like wet carpet, the remote to tv didn’t work, the phone line didn’t work due to some elevator interference.

Day 3-went down to the front desk and asked for clean towels and the had 2 towels folded up that were still damp!

When we lifted the comforter up there was a hair and the mattress cover under the sheet was filthy with hair and trash.

Only issue was not being able to smoke on balcony.

We were disappointed when we walked into our guest room and it smelled like stale cigarette smoke.

Room was filthy and when I went and asked for another room they were full and had no other rooms available and nothing was done about it.

Baymont by Wyndham Hot Springs On the Lake

bathroom

creditcard

The wall paper is dingy and I can't tell what the original color of the carpet was.

The carpet in the room was filthy and the amenities were minimal.

From peeling wallpaper, to the old carpet and motif it was not the most updated Hilton property we have used.

Negatives: no USB ports anywhere, peeling wallpaper, stained carpet and furniture, curtains not hung correctly, mold in tub grout, the tub/shower floor was like a bowl making it very difficult to stand in and the water would not drain.

The room we stayed in is obviously in need of a "facelift"
The carpet is worn, stained, and buckled.

Bad:
Window dressings torn
Carpet needs to be replaced
Couch and arm chair worn and filthy
We requested daily cleaning at check-in

The carpet had several stains and was old and worn down.

First off the property, our room was dirty with ripped carpet, stained mattresses, tattered curtains, faucets that were impossible to turn on and an exterior window that was dangerously operational.

The room is outdated with furniture and the carpet is dirty and dingy.

The carpet and furniture were worn and dirty.

The carpet was filthy, there was a roach in the kitchenette area and the room was never cleaned during our multiple day stay

Out-dated furnishings and carpet in the room, not to mention the stale cigarette smell.

The room carpet was covered in stains, the bedroom darkening blinds had large tears and the worst was the mold in the bathroom.

Carpets were stained plus the bathroom floor was sticky.

The carpet in room was completely stained.

The carpet was so bunched up in his room that he couldn’t open the closet to hang his suits.

Our room was clean and well supplied with all amenities.

Rooms are clean, staff is very friendly and helpful.

Clean rooms and a great bar and good food.

Rooms were clean, parking lot well lit, staff was attentive and breakfast was great.

Bed was good, room was clean, tv in both lounge & bedroom areas.

but when you just want to relax and enjoy your stay in a clean room, what we received back didn't help make us feel we had an enjoyable stay and know we would probably not consider going back.

The room was clean and the staff was great.

Our room was clean and comfortable, the staff was friendly and helpful, and the pool was refreshing.

The room was clean and the bed was comfy.

Staff was great, rooms were clean, pool wasn't over crowded and they did thier best with a hot complimentary breakfast during the covid 19 crisis.

Clean rooms, clean facility, comfortable bed and pillows, friendly staff and great cook to order breakfast.

We enjoy the open atmosphere, the clean rooms, and the free breakfast, yet the thing that keeps us comming back is the noon checkout.We do have a hilton honors account and this hotel is one of the reasons we stay Hilton.

The rooms are clean and beds are very comfortable.

The wifi is very slow and the whole place smells musty.

but the bathroom smelled so overwhelmingly with urine that we couldn’t stay in the room for long.

#4 the biggest I got hit was $100 smoking fee when I clearly went to the smoking area OUTSIDE the front of the hotel each time which was only 3 times my entire stay(Currently disputing the charge).

I work in the trucking industry with hazardous materials I cannot afford to have broken skin exposed to potentially deadly chemicals, and the relentless itching and skin irritation is a nuisance.

The entire room gave off a very disgusting vibe in general.

It's the shower curtain liner with mildew on it.

Finally we got the room and it was disgusting!!!!

THE POOL- stayed S-M-T (not busy days) pool was nasty all 3 days I wouldn't even get in it

Unfortunately we went through a 3rd party booking and the hotel would not honor our non-smoking reservation.

The shower curtain was covered in mold and there was mold in the creaves of the shower.

The couch and chair in the room was beyond disgusting and needed to be throw away years ago.

The room was drab and smelled old and musty.

Embassy Suites by Hilton Hot Springs Hotel & Spa

carpet

Free internet

It would have been nice if we had been forewarned about the construction so we could have made a choice on whether to stay.

Hotel was under construction when I was there for replacement of carpet.

Outside pool area is under construction now.

This place is the very worst as it is under construction with sidewalks blocked, trash everywhere, even a microwave plugged up in the flower bed.

A lumpy mattress, I'll fitting room door, plumbing problems, stained furniture construction on front of facility made entry difficult and offensive odors.

Room was ok, they were having construction I think this information should have been given to guests prior to trip.

Was under construction looks like almost done.

Construction wake you up 7:00 to 8:00 am in the morning, or maybe half of a day.

Also the noise from construction really frustrating.

but when we got there the building was under construction which we didn't know since we booked online through tripadvisor so we were disappointed and worried when we drove up.

Hotel was under construction and wasn't told about it.

This was not the case as there were construction workers presently working with saws and hammers.

Stayed at this hotel and it was under construction for remodel.

I understand some construction noise is part of the renovation,

However the construction was inconvenient.

The entire hotel was under construction,  Red Bull cans in the hallway, half eaten lunches, a smell of fresh paint everywhere,  and a staff dedicated to taking your money as a result of their intended deceptions about conditions at the hotel.

No way in at night except through front door.

but should have done air B and B. I believe prices increased $178 out the door .

Has a Chinese restaurant buffet connected or next door which o do not reccomend.

I could actually see the hallway light coming through around the door and at first I thought maybe I didn't close the door all the way

We selected this Hampton as on our road trip we were having good luck with Hamptons - Upon check in to room, dirty sheets - front desk lady came up 
apologized several times, desk lamp was inop was well, she changed our room immediately - she did recommend the Italian RISTORANTE next door and it was excellent - so there was good and bad I GUESS.

The rooms were new from the decor to furnishings, bathrooms completely gutted and redone, I think the only thing that was original were the doors.

The hotel itself was very noisy with doors slamming all hours.

There were kids ding dong ditching on our door half the night and nothing was done about that either plus it was 157 dollars which is 50 more than the other hotels in the area.

but they did not knock or call us because the do not disturb sign was on the door.

After 20-25 minutes we went down to report our broken door handle and hot room a second time.

It took three keys to get one that unlocked the door.

Terrible experience with the door to my room being removed for service while I was out working.

Doors close a little hard if you don't assist them, and if you don't stay on the stop floor you may hear the footsteps of those above you.

Let's find another wall for the floor length mirror other than the bathroom door inside!

Like another reviewer said, the room numbers are written in pencil by the room door, the outside has scaffolding all around the building and a plywood entrance.

The pool was closed and there was an odd entrance out of plywood to get to the front door.

Interior and exterior construction, plywood hallways from parking lot to front door, pool unavailable, bare drywall in hallways; make for an average stay while charging full price point value.

The rooms were very clean and beds were comfortable.

This was a very positive experience that allowed us to have peace of mind as the room was very clean and I felt confident that they were taking cleanliness extra seriously during this time.

Our room was clean & appeared sanitized due to COVID regulations.

The rooms were very clean which put us at ease traveling during the covid pandemic.

The rooms were clean and pleasant  to stay in.

The bed was extremely comfortable and the room was very clean when I arrived.

Very professional staff, clean rooms and great location.

Hotel staff was courteous and friendly at check-in, room was clean and comfortable, and the location is great.

Nice hotel, rooms were clean and beds were really comfortable.

The room was spotless and had all the amenities we needed.

There was also a dark spot on the ceiling by the leakage, which I can only hope was a wet spot and not black mold.

When we arrived there were extension cords and construction debris in the hallway.

The room (#218) on the other hand had some problems:  Water poured out of the iron when I tried to use it and when I wiped up the water the towel was filthy dirty from the unclean floor.

Or, you were checked-in rooms that had recently had a fire and still smelled so bad from smoke that you couldn’t stay there?

It really grossed me out and I don't know how I didn't notice it the first night because it was very noticeable and painfully so during the remainder of my stay.

It was the hotel clerk making sure we had requested a non- smoking room/ going the extra mile.

The room wouldn't heat, the toilet stopped up and the staff Couldn't find a plunger so I didn't get the problem solved, the jacuzzi which is why I got the room, it was completely messed up the knobs were broken and the jets blew out black mold I tried 5 different times to run through it to no avail.

However, our new room came with a strong deodorizer smell, large wet area by the AC unit under the window and a herd of stomping, insomniac elephants in the room above us.

The room was smelly and the carpet was wet, did not appear clean.

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